Gateway Module (GWM)/Telematic Control Unit (TCU) Programming Failure – 2021 Ford Mustang Mach-E/F-150/Edge

2021 Ford Mustang Mach-E

NHTSA ID Number: 10201600 Manufacturer Communication Number: SSM 50140   Summary Some 2021 Mustang Mach-E, F-150, and Edge vehicles may experience a GWM and/or TCU programming failure with an error message displayed in the Ford Diagnosis and Repair System (FDRS) stating The Programming Or Part Number Validation Process Has Failed. This may be due to the USB … Read more

Customer Satisfaction Program 21B53 – Gateway Module Programming to Activate Phone as a Key – 2021 Ford Mustang Mach-E

2021 Ford Mustang Mach-E

NHTSA ID Number: 10202719 Manufacturer Communication Number: 21B53 Summary Certain 2021 Model Year Mustang Mach-E Vehicles Equipped with Phone as a Key Option Gateway Module Programming to Activate Phone as a Key– Owner Letter sent     1 Affected Product Vehicle MAKE MODEL YEAR FORD MUSTANG MACH E 2021   PROGRAM TERMS This program will be in … Read more

Customer Satisfaction Program 21B33 – Gateway Module Reconfiguration with As-Built Data – 2021 Ford F-150

2021 Ford F-150

NHTSA ID Number: 10198614 Manufacturer Communication Number: 21B33   Summary In all of the affected vehicles, the Gateway Module (GWM) was not properly configured at the assembly plant. Affected vehicles present the following symptoms: “Activate” button is not visible to customer when trying to activate vehicle via FordPass; Sync4 system displays the massage “vehicle hot spot feature … Read more

Erroneous Diagnostic Trouble Code (DTC) U2404:92 Setting In the Gateway Module (GWM) After GWM Software Update – 2021 Ford F-150

2021 Ford F-150

NHTSA ID Number: 10203896 Manufacturer Communication Number: SSM 50289   Summary Some 2021 F-150 vehicles may exhibit an erroneous diagnostic trouble code (DTC) U2404:92 stored in the gateway module (GWM) after an over the air (OTA) update was performed or the GWM software was updated using the Ford Diagnosis And Repair System (FDRS). This may be due … Read more

Various Vehicles – Data Link Connector (DLC) Connection – Vehicles Equipped With Gateway Module (GWM) – 2013-2019 Ford & Lincoln

2018 Ford F-Super Duty

  NHTSA ID Number: 10152464 Manufacturer Communication Number: SSM 47635 Summary When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If … Read more