October 12, 2018
REF: Customer Satisfaction Program 18N03
Dated September 26, 2018
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S33 Supplement #2
Dated: October 10, 2018
New! REASON FOR THIS SUPPLEMENT
Labor Allowances: Updated to correspond with labor time changes for Safety Recall 17S33. Technical Information: Updated to remove a water shield inspection step from the rear door lower latch water shield kit installation procedure, to better align with the Safety Recall 17S33 technical information.
This is a one-time repair program for vehicles that exhibit a door latch freezing symptom. Affected vehicles are eligible for this repair through October 31, 2028, regardless of vehicle mileage or warranty start date. Coverage is automatically transferred to subsequent owners. This program will expire October 31, 2028.
VEHICLES COVERED BY THIS PROGRAM
|Vehicle||Model Year||Assembly Plant||Build Dates|
|F-150||2015-2018||Dearborn||March 12, 2014 through April 12, 2018|
|Kansas City||August 11, 2014 through April 3, 2018|
|F-250 – F-550||2017-2018||Kentucky||October 8, 2015 through April 21, 2018|
|OHAP||February 5, 2016 through April 17, 2018|
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In the affected vehicles, water entering the doors in cold temperatures can cause door latching components to freeze. Ford is offering this no charge service to customers that have experienced a frozen door latch to install additional sealing to the front doors and crew cab rear doors, which will prevent water intrusion and door latch freezing.