January 8, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 18M04
Certain 2011-2012 Model Year 6.7L F-450-F-550 Chassis Cab Vehicles Over 14K GVWR
NOx Sensor Extended Warranty Coverage
REF: TSB 15-0042 6.7L – MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATED – WITH DIAGNOSTIC TROUBLE CODES (DTC) P207F, P20EE, P2200, P2201, P2209, P164A, P2A00 AND/OR P0133 – BUILT ON OR BEFORE 10/11/2011
This program extends the warranty coverage of the NOx sensor to 10 years of service or 110,000 miles from the warranty start date of the vehicle, whichever occurs first.
This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited
Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed using the Labor Operation Codes provided in TSB 15-0042. Additionally, this program may be used multiple times as long as the vehicle is within time and mileage limits of the program. Once the program has expired, SPW and ESP may be eligible.
If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through July 31, 2019.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
|F-450 / F-550
||August 24, 2009 through October 11, 2011
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In some of the affected vehicles, the NOx sensor element may break, resulting in an illumination of the malfunction indicator lamp (MIL). Additionally, the vehicle may exhibit reduced engine power.