Category: Customer Satisfaction

Customer Satisfaction Program 18B31 – Transmission Replacement – 2019 Ford Transit Connect

oemdtc Customer Satisfaction Leave a Comment

January 24, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 18B31
Certain 2019 Model Year Transit Connect Vehicles with an 8F35/40 Transmission
Transmission Replacement

 

PROGRAM TERMS

This program will be in effect through January 31, 2020. There is no mileage limit for this program.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Transit Connect 2019 Valencia June 30, 2018 through September 10, 2018

Affected vehicles are identified in OASIS and FSA VIN Lists.  

 

REASON FOR THIS PROGRAM

In some of the affected vehicles, the park pawl spring may not be seated correctly. This condition could allow the park pawl to contact the park gear while driving, which may accelerate wear and result in an audible noise.

(more…)

Customer Satisfaction Program 18B34 – Throttle Body Replacement – 2018 Ford F-150 & 2019 Mustang

oemdtc Customer Satisfaction Leave a Comment

January 16, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION/DELIVERY HOLD
Customer Satisfaction Program 18B34 – Supplement #1
Certain 2018 Model Year F-150 and 2019 Mustang Vehicles equipped with 5.0L Engine
Throttle Body Replacement

 

New! REASON FOR THIS SUPPLEMENT

 

PROGRAM TERMS

This program will be in effect through May 31, 2019 There is no mileage limit for this program.

 

URGENCY / EXPIRATION DATE

This Customer Satisfaction Program has an expiration date of May 31, 2019 to encourage dealers and customers to have this service performed as soon as possible.

We recommend dealers utilize their FSA VIN Lists name and address (available by December 17, 2018) to contact customers with affected vehicles.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
F-150 2018 Dearborn September 7, 2018 through September 10, 2018
Kansas City September 9, 2018 through September 15, 2018
Mustang 2019 Flat Rock September 10, 2018 through September 19, 2018

Affected vehicles are identified in OASIS and FSA VIN Lists.  

 

REASON FOR THIS PROGRAM

In some of the affected vehicles, the throttle body in the vehicle engine may have been built with a misinstalled torsion spring.  A misinstalled torsion spring may cause illumination of the wrench light or service engine soon indicator with reduced engine power.

(more…)

Customer Satisfaction Program 18M04 – NOx Sensor Extended Warranty Coverage – 2011-2012 Ford F-450/F-550

oemdtc Customer Satisfaction Leave a Comment

January 8, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 18M04
Certain 2011-2012 Model Year 6.7L F-450-F-550 Chassis Cab Vehicles Over 14K GVWR
NOx Sensor Extended Warranty Coverage

REF: TSB 15-0042 6.7L – MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATED – WITH DIAGNOSTIC TROUBLE CODES (DTC) P207F, P20EE, P2200, P2201, P2209, P164A, P2A00 AND/OR P0133 – BUILT ON OR BEFORE 10/11/2011

 

PROGRAM TERMS

This program extends the warranty coverage of the NOx sensor to 10 years of service or 110,000 miles from the warranty start date of the vehicle, whichever occurs first.

This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited

Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed using the Labor Operation Codes provided in TSB 15-0042. Additionally, this program may be used multiple times as long as the vehicle is within time and mileage limits of the program. Once the program has expired, SPW and ESP may be eligible.

If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through July 31, 2019.

Coverage is automatically transferred to subsequent owners.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
F-450 / F-550 2011-2012 Kentucky Truck August 24, 2009 through October 11, 2011

Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE

In some of the affected vehicles, the NOx sensor element may break, resulting in an illumination of the malfunction indicator lamp (MIL). Additionally, the vehicle may exhibit reduced engine power.

(more…)

Customer Satisfaction Program 19B03 – Exhaust Gas Recirculation Temperature Sensor Replacement – 2015-2016 Ford Transit

oemdtc Customer Satisfaction Leave a Comment

February 14, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 19B03
Certain 2015-2016 Model Year Transit Vehicles Equipped With 3.2L Diesel Engine
Exhaust Gas Recirculation Temperature Sensor Replacement

 

PROGRAM TERMS

This program will be in effect through April 30, 2021. There is no mileage limit for this program.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
Transit 2015-2016 Kansas City January 17, 2014 through August 3, 2016

Affected vehicles are identified in OASIS and FSA VIN lists.

 

REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE

Some of the affected vehicles may exhibit an illuminated malfunction indicator Light (MIL) with diagnostic trouble code (DTC) P040B and/or P040D. The vehicle may have a reduction of power as a result of a 30% de-rated Failure Mode Effects Management (FMEM). The engine continues to operate with full function of the power steering, power braking, lighting and climate control.

(more…)

Customer Satisfaction Program 19B02 – Special Air Conditioning – Evacuation and Charging Service Information – 2019 Ford Escape

oemdtc Customer Satisfaction Leave a Comment

February 20, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 19B02
Certain 2019 Model Year Escape Vehicles Equipped With R1234yf Refrigerant
Special Air Conditioning – Evacuation and Charging Service Information

PROGRAM TERMS

This program will be in effect through December 31, 2019. This is a one-time repair program. Coverage is automatically transferred to subsequent owners.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Escape 2019 Louisville January 11, 2019 through January 16, 2019

Affected vehicles are identified in OASIS and FSA VIN Lists.  

 

REASON FOR THIS PROGRAM

This program provides special service instructions and loaner equipment to expedite the repair of the air conditioning (a/c) system on affected vehicles, which may not have been properly evacuated prior to the refrigerant charge, leaving oil and air in the system. Over time, un-evacuated air in the a/c system may result in decreased a/c performance, including being slower to cool, slower to defog, and a/c compressor failure.

(more…)