Category: Customer Satisfaction

Customer Satisfaction Program 18N03 – Door Latch Freezing Concerns – 2015-2018 Ford F-150 & 2017-2018 F-250-F-550

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October 12, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 18N03 – Supplement #1
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550
Vehicles – Door Latch Freezing Concerns

REF: Customer Satisfaction Program 18N03
Dated September 26, 2018

REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S33 Supplement #2
Dated: October 10, 2018

 

New! REASON FOR THIS SUPPLEMENT

Labor Allowances: Updated to correspond with labor time changes for Safety Recall 17S33.  Technical Information: Updated to remove a water shield inspection step from the rear door lower latch water shield kit installation procedure, to better align with the Safety Recall 17S33 technical information.

 

PROGRAM TERMS

This is a one-time repair program for vehicles that exhibit a door latch freezing symptom. Affected vehicles are eligible for this repair through October 31, 2028, regardless of vehicle mileage or warranty start date.  Coverage is automatically transferred to subsequent owners. This program will expire October 31, 2028.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
F-150 2015-2018 Dearborn March 12, 2014 through April 12, 2018
Kansas City August 11, 2014 through April 3, 2018
F-250 – F-550 2017-2018 Kentucky October 8, 2015 through April 21, 2018
OHAP February 5, 2016 through April 17, 2018

Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE

In the affected vehicles, water entering the doors in cold temperatures can cause door latching components to freeze. Ford is offering this no charge service to customers that have experienced a frozen door latch to install additional sealing to the front doors and crew cab rear doors, which will prevent water intrusion and door latch freezing.

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Customer Satisfaction Program 18B24 – Accelerator Pedal and Brake Pedal Cover Replacement – 2018 Lincoln MKZ Hybrid

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October 4, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION/DELIVERY HOLD Customer Satisfaction Program 18B24
Certain 2018 Model Year MKZ Hybrid Vehicles Equipped with the Magnetic Appearance Package
Accelerator Pedal and Brake Pedal Cover Replacement

PROGRAM TERMS 

This program will be in effect through October 31, 2019. There is no mileage limit for this program.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
MKZ (HEV) 2018 Hermosillo September 6, 2017 through July 18, 2018

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS PROGRAM

In all of the affected vehicles, the incorrect accelerator and brake pedal covers have been installed which do not include the aluminum pedal accents as part of the Magnetic Appearance Package. This does not affect vehicle operation.

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Customer Satisfaction Program 18N04 – Powertrain Control Module Reprogramming – 2018 Ford F-150 & 2019 F-250 – F-550 Superduty

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October 12, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 18N04
Certain 2018 Model Year F-150 and 2019 Model Year F-250 through F-550 Superduty Vehicles Equipped with a Diesel Engine
Powertrain Control Module Reprogramming

 

PROGRAM TERMS

This is a one-time repair program with no time or mileage limits.  Coverage is automatically transferred to subsequent owners.

 

URGENCY

Dealers are encouraged to complete this service on all in stock and customer vehicles brought in for any reason to ensure vehicles meet conditional certifications described in the Reason For Program section below.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
F-150 2018 Dearborn September 13, 2017 through October 4, 2018
F-250 through F-550 2019 Kentucky Truck March 5, 2018 through August 22, 2018
Ohio May 7, 2018 through August 28, 2018

Affected vehicles are identified in OASIS.

 

REASON FOR PROGRAM

In all of the affected vehicles, the Diesel engines received a conditional certification from the California Air Resources Board (CARB). While current vehicles comply with CARB and EPA emissions regulatory requirements, the conditional certificate requires Ford to implement an enhanced calibration, which must be applied to all affected vehicles that come into the dealer.

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Customer Satisfaction Program 18B19 – Exterior Door Handle Replacement – 2017 Lincoln Continental

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August 21, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 18B19
Certain 2017 Model Year Continental Livery Vehicles
Exterior Door Handle Replacement

 

PROGRAM TERMS  

This program will be in effect through August 31, 2019.  There is no mileage limit for this program.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Continental Livery 2017 Flat Rock August 1, 2016 through June 16, 2017

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS PROGRAM

In some of the affected vehicles, customers may not be able to open a door from the outside due to intermittent failure of the door handle.

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Customer Satisfaction Program 18B20 – Seat Back Bolster Replacement – 2017-2018 Lincoln Continental

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August 21, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 18B20
Certain 2017-2018 Model Year Continental Livery Vehicles
Seat Back Bolster Replacement

 

PROGRAM TERMS

This program will be in effect through August 31, 2019.  There is no mileage limit for this program.

 

URGENCY / EXPIRATION DATE

This Customer Satisfaction Program has an expiration date of August 31, 2019 to encourage dealers and customers to have this service performed as soon as possible.

We recommend dealers utilize their FSA VIN Lists name and address available by September 19, 2018 to contact customers with affected vehicles.  This will help minimize the number of vehicles that may have cracked seat back bolsters, which may require a more extensive repair.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Continental Livery 2017-2018 Flat Rock August 1, 2016 through February 21, 2018

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS PROGRAM

In some of the affected vehicles, the front driver or passenger seat back bolster may crack, resulting in a loose outboard bolster and/or a gap between the foam trim and surrounding plastic.

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