Category: Customer Satisfaction

Customer Satisfaction Program 18M01 – Reductant Heater and Sender Assembly Repair – 2011-2015 Ford F-Super Duty

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April 24, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 18M01
Certain 2011-2012 Model Year F-250-F-550 and 2013-2015 F-450-F-550 equipped with a 6.7L Diesel Engine
Reductant Heater and Sender Assembly Repair

 

PROGRAM TERMS

This program extends the warranty coverage of the reductant heater and sender assembly to 11 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through December 31, 2018.  Coverage is automatically transferred to subsequent owners.

NOTE:  This program does not apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty.  Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed using existing published labor operation codes.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
F-250 – F-550 2011-2012 Kentucky Truck August 24, 2009 through October 23, 2012
F-450 – F-550 2013-2015 Kentucky Truck April 16, 2012 through December 9, 2014

Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE

In some of the affected vehicles, the reductant heater and sender assembly may fail causing the malfunction indictor lamp (MIL) to illuminate and, in some instances, may cause the engine to go into a reduced power de-rate strategy. If this condition exists, diagnostic trouble codes (DTCs) related to the reductant heater and sender assembly will be present in the powertrain control module.

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Customer Satisfaction Program 17B30 – Camshaft Roller Follower Replacement – 2012-2016 Ford F-450-F-750 & F-59 Commercial Stripped Chassis

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March 1, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 17B30
Certain 2012-2016 Model Year F-450 – F-750 and F-59 Commercial Stripped Chassis
Vehicles Equipped with a 6.8L Engine
Camshaft Roller Follower Replacement

 

PROGRAM TERMS  

This program will be in effect through July 31, 2019.  There is no mileage limit for this program.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant
F-450/F-550 2012-2016 Kentucky
F-650/F-750 2012-2015 Escobedo
2016 Ohio
F-59 2012-2016 Detroit

Affected vehicles are identified in OASIS and FSA VIN Lists.   

This program includes vehicles that are used in specific vocations only, which may be particularly affected by this condition due to duty cycle.  These vocations include:

  • All F-59 Commercial Stripped Chassis
  • Bucket/Aerial Boom/Crane
  • Tow Trucks
  • Bus
  • Airport services (tugs, food, fueling trucks)
  • Beverage Trucks
  • Mechanical Service (tire service bodies, mobile welding trucks)

NOTE:  A notification letter has been sent to select vehicle modifiers requesting they review their records and submit VINs to Ford by April 20, 2018, that were modified for use in one of the vocations listed above.  Vehicles that have been verified as meeting the vocation criteria will be added to this program by April 30, 2018.

 

REASON FOR THIS PROGRAM

In some of the affected vehicles, the camshaft roller follower bearings may experience accelerated wear.  Accelerated wear of the camshaft roller follower bearings may cause an engine knocking noise, the check engine light to illuminate, or a no start condition.

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Customer Satisfaction Program 18B07 – Body Control Module Programming – 2018 Ford EcoSport

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March 1, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 18B07
Certain 2018 Model Year EcoSport Vehicles Equipped With Remote Start
Body Control Module Programming

 

PROGRAM TERMS  

This program will be in effect through March 31, 2019.  There is no mileage limit for this program.

 

URGENCY

We recommend dealers utilize their FSA VIN Lists, and owner names and addresses, which will be available by March 23, 2018, to contact customers with affected vehicles.  This will help minimize the number of vehicles that may exhibit a wrench lamp when using remote start.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Ecosport 2018 Chennai August 17, 2017 through February 16, 2018

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS PROGRAM

When a customer uses the remote start through either SYNC connect or with a Factory Invoiced Accessory (FIA) remote start, the powertrain malfunction lamp (wrench lamp) will illuminate, the See Manual message will appear in the Instrument Panel Cluster Message Center, and Diagnostic Trouble Code (DTC) P166A will set in the Powertrain Control Module (PCM).  There is no impact to vehicle functionality, but the warnings will remain illuminated for the duration of the drive cycle every time remote start is used.  These warnings will not appear on subsequent drive cycles when the remote start feature is not used to start the vehicle.

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Customer Satisfaction Program 17B23 – Driver Airbag Inflator Replacement – 2006-2008 Ford, Mercury & Lincoln

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January 8, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 17B23 – Supplement #1
Certain 2006-2008 Model Year Fusion and Milan, 2006 Zephyr, 2007-2008 MKZ and
2007-2008 Edge, MKX and Ranger Vehicles
Driver Airbag Inflator Replacement

 

New! REASON FOR THIS SUPPLEMENT

  • The purpose of this program is to gather parts from the field for evaluation. It is very important that parts obtained from this program be returned for this study.
  • Dealers have ordered all parts that were available for this program. Backorders for part numbers 8E5Z-54043B13-B and 7L5Z-10044A74-A will not be filled.    
  • Dealers with these parts in stock are to contact customers from their FSA VIN List and schedule service appointments to have this program completed.

 

PROGRAM TERMS

This program will expire without notice once sufficient parts have been gathered to complete the required research.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Fusion 2006-2008 Hermosillo June 28, 2005 through May 31, 2008
Milan
Zephyr/MKZ
Edge 2007-2008 Oakville October 5, 2006 through September 22, 2008
MKX
Ranger 2007-2008 Twin Cities March 27, 2006 through August 14, 2008

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS PROGRAM

This program is a proactive effort to gather parts for investigation.  Ford is voluntarily conducting this program to replace certain airbag inflators manufactured by Takata Corporation on vehicles always registered and always residing in Alabama, Florida, Georgia, Louisiana, Mississippi, and South Carolina.  The replacement inflators being installed contain no enhancements and are identical to the inflators being removed.  The purpose of this program is to obtain field parts for testing and evaluation.

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Customer Satisfaction Program 17M06 – Canister Purge Valve Leaks – 2014 Ford Police Inceptor Sedan & 2014-2016 2014-2016 Police Interceptor Utility

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December 12, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 17M06 – Supplement #1
Certain 2014 Model Year Police Interceptor Sedan and
2014-2016 Model Year Police Interceptor Utility Vehicles
Canister Purge Valve Leaks

 

New! REASON FOR THIS SUPPLEMENT

SERVICE ACTION: An additional canister purge valve (CPV) test has been added to Attachment III in the event that DTCs P1450, P0443, P0456, P2196, or P2198 are not present.

 

PROGRAM TERMS

This program extends the warranty coverage of the CPV to 10 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first.  If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through August 31, 2018.  Coverage is automatically transferred to subsequent owners.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
Police Inceptor Sedan 2014 Chicago February 18, 2013 through June 1, 2014
Police Inceptor

Utility

 2014-2016 Chicago February 28, 2013 through February 26, 2016

Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE

In some of the affected vehicles, the malfunction indicator lamp (MIL) will illuminate as a result of an on-board diagnostic (OBD) leak check and the powertrain control module may store one or more diagnostic trouble codes (DTCs) due to a faulty CPV.

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