16S30 – Side Door Latch Replacement – 2012-2016 Ford & Lincoln

NHTSA Campaign Number: 16V643
Manufacturer Ford Motor Company
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 2,046,297

 

Doors may Unexpectedly Open

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

 

Summary

Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

 

Remedy

Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 16S30.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if you Vehicle has a Recall


August 24, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: DEMONSTRATION / DELIVERY HOLD – Safety Recall 16S30 – Supplement #6
Certain 2013-2015 Model Year C-MAX and Escape, 2012-2015 Focus, 2015 MKC
and Mustang, and 2014-2016 Transit Connect Vehicles
Side Door Latch Replacement

 

New! REASON FOR THIS SUPPLEMENT

PARTS REQUIREMENTS / ORDERING INFORMATION:  As of August 24, 2017, all parts are now available through open ordering and the one-for-one replenishment plan has ended.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
C-MAX 2013-2015 Michigan January 19, 2012 through January 31, 2015
Escape 2013-2015 Louisville October 5, 2011 through January 31, 2015
Focus 2012-2015 Michigan August 1, 2010 through January 31, 2015
MKC 2015 Louisville August 20, 2013 through January 31, 2015
Mustang 2015 Flat Rock February 11, 2014 through April 30, 2015
Transit Connect 2014-2016 Valencia (Spain) August 1, 2013 through February 1, 2016

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In the affected vehicles, the pawl spring tab in a side door latch may break, which may make the door difficult to latch.  A door that opens while driving increases the risk of injury.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles, dealers are to replace the following door latches:

four side door latches
two side door latches
two sliding door latches

 

OWNER NOTIFICATION MAILING SCHEDULE

Owners in Arizona, Florida, Nevada, New Mexico, Oregon, Texas, and Utah were notified in January, 2017.  Owners in the other 43 states will be notified in phases beginning in Second Quarter 2017.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

New! ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

Michael A. Berardi


ATTACHMENT I

DEMONSTRATION / DELIVERY HOLD – Safety Recall 16S30 – Supplement #6
Certain 2013-2015 Model Year C-MAX and Escape, 2012-2015 Focus,
2015 MKC and Mustang, and 2014-2016 Transit Connect Vehicles
Side Door Latch Replacement

 

OASIS ACTIVATION

OASIS was activated on August 26, 2016.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on August 26th, 2016.  Owner names and addresses will be available when owner mailings have completed.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

A new law prohibits a Rental Company from selling, renting or leasing vehicles subject to a safety or compliance recall. This could impact dealer-operated rental fleets of 35 vehicles or more, including FRAC, LRAC, and DDR vehicles.  Please see EFC04833 for details and consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
    • Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, dealers are preapproved to claim up to $100.00 in related damage.
    • For claims exceeding the pre-approved amount, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

OWNER REFUNDS

  • This safety recall must be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. 
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with side-door latch replacement.

 

RENTAL VEHICLES

Dealers are pre-approved for up to one day for a comparable rental vehicle.  Follow Extended Service Plan (ESP) guidelines for dollar amounts.  Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement.  Prior approval for more than one rental day is required from the SSSC via the SSSC Web Contact Site.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
    • DWE: refer to ACESII manual for claims preparation and submission information.
    • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (16S30) is the sub code.
  • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
  • For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
  • Submit refunds on a separate repair line.
    • Program Code:  16S30            –  Misc. Expense:  ADMIN
    • Misc. Expense:  REFUND      –  Misc. Expense:  0.2 Hrs.
  • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

NOTE:  Parts will be replenished based upon paid claims, it is important for dealers to file and follow up on rejected claims in a timely manner. 


ATTACHMENT II

DEMONSTRATION / DELIVERY HOLD – Safety Recall 16S30 – Supplement #6
Certain 2013-2015 Model Year C-MAX and Escape, 2012-2015 Focus,
2015 MKC and Mustang, and 2014-2016 Transit Connect Vehicles
Side Door Latch Replacement

 

LABOR ALLOWANCES

All claims with a repair date on or after August 1, 2017 must use updated labor times to reflect the updated service labor time standard process.

Description Labor Operation Labor Time
Replace both side door latchesMustang 16S30L 1.3 Hours
Replace both sliding door latchesTransit Connect 16S30M 1.0 Hours
Replace all side door latchesC-MAX 16S30N 1.5 Hours
Replace all side door latchesFocus 16S30P 1.5 Hours
Replace all side door latchesEscape 16S30Q 1.4 Hours
Replace all side door latchesMKC 16S30R 1.5 Hours

The 5-minute video announcing Service Labor Time Standards (SLTS) development for Recalls and Technical Service Bulletins (TSBs) has been posted here.

 

New! PARTS REQUIREMENTS / ORDERING INFORMATION

One kit contains all required latches for a vehicle repair. Only one kit should be claimed per VIN.

Part Number Description Order & Claiming Quantity
CJ5Z-54264A26-A C-MAX / Escape / 2012-2014 Focus / MKC Door Latch Kit (contains 4 latches) 1
CJ5Z-54264A26-B 2015 Focus Door Latch Kit (contains 4 latches) 1
CJ5Z-54264A26-C Mustang Door Latch Kit (contains 2 latches) 1
CJ5Z-54264A26-D Transit Connect Door Latch Kit (contains 2 sliding door latches) 1

The DOR/COR number for this program is 51057.

As of August 24, 2017, all parts are now available through open ordering and the one-for-one replenishment plan has ended.  The final one-for-one replenishment orders were submitted on August 23, 2017.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2013-2015 MODEL YEAR C-MAX AND ESCAPE, 2012-2015 FOCUS, 2015 MKC AND MUSTANG, AND 2014-2016 TRANSIT CONNECT VEHICLES – SIDE DOOR LATCH REPLACEMENT

 

OVERVIEW

In the affected vehicles, the pawl spring tab in a side door latch may break, which may make the door difficult to latch. A door that opens while driving increases the risk of injury. Before demonstrating or delivering any new in-stock vehicles, dealers are to replace the following door latches:

 

SERVICE PROCEDURE

NOTE: Videos demonstrating the complete repairs on Focus and Escape vehicles can be found below.
Focus Focus Escape Focus

 

 

Recommended Tool List:

1/4″ Drive Sockets 5.5mm, 7mm, 10mm (Combination of Long and Short)
1/4″ Drive Torx Bits T-20, T-25, T27, T-30, T35 (Combination of Long and Short)
1/4″ Drive Extension 3 in (76 mm) to 6 in (152 mm)
1/4″ Drive Cordless Impact Driver
1/4″ Ratchet
1/4″ Torque Wrench
Needle Nose Pliers
Plastic Trim Tools
Small Flathead Pocket Screwdriver
Large Flathead Screwdriver
Flash Light
Telescoping Magnet
Straight and Curved Pick
Long Reach Trim Pry Tool 15 in (381 mm)

 

IMPORTANT: If equipped, ensure that the blocking lever and blocking lever spring are transferred to the new door latch, along with all other components removed from the old door latch. See Figure 1.

blocking lever and blocking lever springFIGURE 1

 

TABLE OF CONTENTS

C-MAX and Focus……………………………………………………….Page 2
Escape and MKC………………………………………………………..Page 2
Transit Connect…………………………………………………………Page 3
Mustang……………………………………………………………………Page 7

 

.

C-MAX and Focus Vehicles

NOTE: For front door latch replacement, it is not necessary to remove the door modules, speakers, or water shield. To access components for removal, position aside the water shield as needed.
See Figure 2.

  1. Replace the front and rear side door latches. Please follow the Workshop Manual (WSM) procedures in Section 501-14.

position aside the water shield as neededFIGURE 2

 

.

Escape and MKC Vehicles

NOTE: For front door latch replacement, it is not necessary to completely remove the window regulator. Remove the two bolts and position aside the outer portion of the window regulator. See Figure 3.

  1. Replace the front and rear side door latches. Please follow the WSM procedures in Section 501-14.

Remove the two boltsFIGURE 3

 

.

Transit Connect Vehicles

NOTE: Only the RH and LH sliding door latches are affected on Transit Connect Vehicles.

  1. Remove the sliding door trim panel. Please follow the WSM procedures in Section 501-05.
  2. Raise the sliding door glass to the full up position. See Figure 4.

Raise the sliding door glass to the full up positionFIGURE 4

 

  1. Remove the sliding door watershield using an interior trim remover tool. See Figure 5.

watershieldFIGURE 5

 

  1. Remove the sliding door latch bolts. See Figure 6.

sliding door latch boltsFIGURE 6

 

  1. Remove the sliding door latch bolts. See Figure 7.
    • Torque: 106 lb.in (12 Nm).

sliding door latch boltsFIGURE 7

 

  1. Disconnect the electrical connector from the sliding door latch. See Figure 8.

electrical connector from the sliding door latchFIGURE 8

 

  1. Position the sliding door latch out of the sliding door. See Figure 9.

Position the sliding door latch out of the sliding doorFIGURE 9

 

  1. Disconnect the interior and exterior sliding door latch cables. Remove and discard the sliding door latch. See Figure 10.

sliding door latchFIGURE 10

 

NOTE: When installing the new sliding door latches, align the child lock actuator with the slot in the sliding door before installing the sliding door latch bolts.

  1. To install new sliding door latches, reverse the removal procedure.

 

.

Mustang Vehicles

NOTE: Use this procedure to service the side door latches.

  1. Remove the front door trim panel. Please follow the WSM procedures in Section 501-05.
  2. Align and apply masking tape or equivalent to window glass fore and aft along window seals as reference points for alignment during re-installation of the window glass. See Figure 11.

WINDOW SEALFIGURE 11

 

NOTE: BEFORE removing the fasteners, mark all of the fasteners for the aft front door glass run and
front door window regulator with a paint pen or permanent marker. See Figure 11.

  1. Replace both side door latches. Please follow the WSM procedures in Section 501-14.

MARKED FASTENERFIGURE 12

 

NOTE: When reinstalling the window glass, align the tape with the window seal to ensure proper fit before tightening the fasteners. Door window glass adjustment is not necessary when following this procedure. See Figure 11.


Ford Motor Company
Recall Reimbursement Plan for 16S30

 

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests.  However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. 

Regarding the specific reimbursement plan for Recall # 16S30, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to October 31, 2016.   After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership.  As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2015.  The following is the text of that letter and the Plan:

 

General Recall Reimbursement Plan
(As submitted to the NHTSA)

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i).  This plan has not changed since our February 20, 2015 submission.

 

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a

specified ending date.  In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall.  This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI  48121-6251

 

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.  Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement.  Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy.  However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice.  As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

 

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

  • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
  • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall).  If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

 

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement.  Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted.  Requests for reimbursement sent directly to Ford may take up to 60 days to process.  Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

 

Required Documentation

The reimbursement determination will depend upon the information provided by the customer.  Consistent with Part 573.13 (d)(4) the following information must be submitted:

  • Claimant name and address
  • Vehicle make, model, and model year
  • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
  • Identification of the recall number (either the Ford recall number or the NHTSA recall number)
  • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
  • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
  • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

 

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford.  This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference.  Information specific to an individual recall also may be incorporated into the Part 573.6 notification.


January 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Safety Recall Notice 16S30 / NHTSA Recall 16V-643
Aviso de Revisión de Seguridad 16S30

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN):  12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, it may be possible a side door latch may break, which may make the door difficult to latch.  A door that opens while driving increases the risk of injury.
What will Ford and your dealer do? Parts are now available to repair your vehicle.  Ford Motor Company has authorized your dealer to replace the side door latches free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall 16S30. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed on a timely basis.  Therefore, please have this recall performed as soon as possible.Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.
Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs.  Please see your dealer for guidelines and limitations.
Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used.

You may be eligible for a refund of previously paid repairs.  Refunds will only be provided for service related to side door latch replacement.  To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.

Refund requests may also be sent directly to Ford Motor Company.  To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.

Refund requests mailed to this address may take up to 60 days to process.  Your original receipt will be returned to you.

Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our

Fleet Customer Information Center at 1-800-34-FLEET, choose Option

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our

Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.

20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 16V-643.

Para asistencia en Visite nuestro sitio web para ver este anuncio en Español al siguiente Español dirección: https://es.owner.ford.com/recall .

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Thank you for your attention to this important matter.

Ford Customer Service Division


January 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Safety Recall Notice 16S30 / NHTSA Recall 16V-643
Aviso de Revisión de Seguridad 16S30

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN):  12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, it may be possible a side door latch may break, which may make the door difficult to latch.  A door that opens while driving increases the risk of injury.
What will Lincoln and your dealer do? Parts are now available to repair your vehicle.  Ford Motor Company has authorized your dealer to replace the side door latches free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall 16S30. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions.      

The Lincoln Motor Company wants you to have this safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.lincoln.com/vehicle-health for more information.

Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs.  Please see your dealer for guidelines and limitations.
Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used.

You may be eligible for a refund of previously paid repairs.  Refunds will only be provided for service related to side door latch replacement.  To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.

Refund requests may also be sent directly to the Lincoln Motor Company.  To request your refund from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to the Lincoln Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.  Refund requests mailed to this address may take up to 60 days to process.  Your original receipt will be returned to you.

Detailed information regarding eligibility for Lincoln’s reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Lincolnowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 16V-643.

Para asistencia en Visite nuestro sitio web para ver este anuncio en Español al siguiente Español dirección: https://es.owner.lincoln.com/recall .

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Thank you for your attention to this important matter.

The Lincoln Motor Company


January 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Safety Recall Notice 16S30 / NHTSA Recall 16V-643
Aviso de Revisión de Seguridad 16S30

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN):  12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, it may be possible the sliding door latch may break, which may make the door difficult to latch.  A door that opens while driving increases the risk of injury.
What will Ford and your dealer do? Parts are now available to repair your vehicle.  The Lincoln Motor Company has authorized your dealer to replace the side door latches free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall 16S30. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

 If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.

Ford Motor Company wants you to have this safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed on a timely basis.  Therefore, please have this recall performed as soon as possible.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.

Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs.  Please see your dealer for guidelines and limitations.
Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used.

You may be eligible for a refund of previously paid repairs.  Refunds will only be provided for service related to the sliding door latch replacement.  To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.

Refund requests may also be sent directly to Ford Motor Company.  To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.

Refund requests mailed to this address may take up to 60 days to process.  Your original receipt will be returned to you.

Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.

20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 16V-643.

Para asistencia en Visite nuestro sitio web para ver este anuncio en Español al siguiente Español dirección: https://es.owner.ford.com/recall.

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Thank you for your attention to this important matter.

Ford Customer Service Division


August 24, 2017

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V643-2060.pdf

Download (PDF, 279KB)

Download (PDF, 1.28MB)

Download (PDF, 35KB)


January 2017

https://static.nhtsa.gov/odi/rcl/2016/RCONL-16V643-5104.pdf

Download (PDF, 87KB)

Download (PDF, 88KB)

Download (PDF, 87KB)


9/2/16

https://static.nhtsa.gov/odi/rcl/2016/RMISC-16V643-3611.pdf

Download (PDF, 9KB)


Sept. 8, 2016

https://static.nhtsa.gov/odi/rcl/2016/RMISC-16V643-6918.pdf

Download (PDF, 37KB)


September 7, 2016

https://static.nhtsa.gov/odi/rcl/2016/RCAK-16V643-5187.pdf

Download (PDF, 282KB)


July 31, 2017

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V643-0917.pdf

Download (PDF, 633KB)


June 19, 2017

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V643-1353.pdf

Download (PDF, 2.47MB)


May 16, 2017

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V643-0569.pdf

Download (PDF, 2.17MB)


May 2017

https://static.nhtsa.gov/odi/rcl/2016/RCONL-16V643-0071.pdf

Download (PDF, 59KB)


March 13, 2017

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V643-9624.pdf

Download (PDF, 2.13MB)


February 1, 2017

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V643-1168.pdf

Download (PDF, 2.13MB)


September 6, 2016

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V643-6352.pdf

Download (PDF, 83KB)


December 13, 2016

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V643-1077.pdf

Download (PDF, 2.12MB)


October 2016

https://static.nhtsa.gov/odi/rcl/2016/RIONL-16V643-7198.pdf

Download (PDF, 388KB)


 

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