Safety Recall 16S30 - Side Door Latch Replacement

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September 6, 2016 NHTSA CAMPAIGN NUMBER: 16V643000

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

NHTSA Campaign Number: 16V643

Manufacturer Ford Motor Company

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 2,046,297

Summary

Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Remedy

Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 16S30.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

May 15, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: DEMONSTRATION / DELIVERY HOLD – Safety Recall 16S30 – Supplement #7
Certain 2013-2015 Model Year C-MAX and Escape, 2012-2015 Focus, 2015 MKC and Mustang, and 2014-2016 Transit Connect Vehicles
Side Door Latch Replacement

New! REASON FOR THIS SUPPLEMENT

Ford Motor Company has determined that some vehicles claimed by dealers as repaired under Safety Recall 16S30 did not receive the claimed repairs. To ensure repairs are completed as directed, dealers are required to provide enhanced documentation supporting the completeness of repairs with repair order open dates of May 15, 2020 and later. This information must be submitted via a new Dealer Self Service contact type through the SSSC, and will require the following on all repairs:

Latch date codes of both the old and new latches
Photos of the new latches installed in the vehicle, along with a photo of the VIN
Responses to several survey questions about the vehicle and repair
Documentation of Service Manager sign-off on the repair order (image, scan, or PDF).

AFFECTED VEHICLES

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the door latches have a pawl spring tab that may break. This condition will typically prevent the door from latching.

If the customer is able to latch the door after repeated attempts to shut the door, there is potential the door may unlatch while driving, increasing the risk of injury.

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles, dealers are to replace the following door latches:

OWNER NOTIFICATION AND MAILING SCHEDULE

Owners in Arizona, Florida, Nevada, New Mexico, Oregon, Texas, and Utah were notified in January 2017. Owners in the other 43 states were notified by the end of Second Quarter 2017. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

David J. Johnson

ATTACHMENT I

DEMONSTRATION / DELIVERY HOLD – Safety Recall 16S30 – Supplement #7
Certain 2013-2015 Model Year C-MAX and Escape, 2012-2015 Focus,
2015 MKC and Mustang, and 2014-2016 Transit Connect Vehicles
Side Door Latch Replacement

OASIS ACTIVATION

OASIS was activated for all vehicles by August 26, 2016.

FSA VIN LISTS ACTIVATION

FSA VIN lists were available through https://web.fsavinlists.dealerconnection.com by August 26^th, 2016. Owner names and addresses were available when owner mailings were completed.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.

DEALER-OPERATED RENTAL VEHICLES

A new law prohibits a Rental Company from selling, renting or leasing vehicles subject to a safety or compliance recall. This could impact dealer-operated rental fleets of 35 vehicles or more, including FRAC, LRAC, and DDR vehicles. Please see EFC04833 for details and consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, dealers are preapproved to claim up to $100.00 in related damage. o For claims exceeding the pre-approved amount, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

OWNER REFUNDS

This safety recall must be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
Refunds will only be provided for the cost associated with side-door latch replacement.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

New! CLAIMS PREPARATION AND SUBMISSION

Dealer Self Service contacts o This SSSC contact type generates the approval code required to submit claims in OWS.
- Use DEALER SELF SERVICE type contacts ONLY.
- Only RO NUMBER, RO LINE, and RO OPEN DATE are required repair order information.
- Dealers are responsible for the accuracy of all information submitted in contacts.
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 16S30 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- The required Dealer Self Service approval code must be submitted on the program line. It is not to be used for related damage lines.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

Refunds: Submit refunds on a separate repair line.
- Program Code: 16S30 – Misc. Expense: ADMIN
- Expense: REFUND – Misc. Expense: 0.2 Hrs.
Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

ATTACHMENT II

New! LABOR ALLOWANCES

PARTS REQUIREMENTS / ORDERING INFORMATION

One kit contains all required latches for a vehicle repair. Only one kit should be claimed per VIN.

The DOR/COR number for this program is 51057.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

CERTAIN 2013-2015 MODEL YEAR C-MAX AND ESCAPE, 2012-2015 FOCUS, 2015 MKC AND MUSTANG, AND 2014-2016 TRANSIT CONNECT VEHICLES – SIDE DOOR LATCH REPLACEMENT

SERVICE PROCEDURE

NOTE: Videos demonstrating the complete repairs on Focus and Escape vehicles can be found below.
Focus Escape

C-MAX, Escape, Focus, MKC – all four side door latches.
Mustang – two side door latches.
Transit Connect – two sliding door latches.

Recommended Tool List:

1/4″ Drive Sockets 5.5mm, 7mm, 10mm (Combination of Long and Short)

1/4″ Drive Torx Bits T-20, T-25, T27, T-30, T35 (Combination of Long and Short)

1/4″ Drive Extension 3 in (76 mm) to 6 in (152 mm)

1/4″ Drive Cordless Impact Driver

1/4″ Ratchet

1/4″ Torque Wrench

Needle Nose Pliers

Plastic Trim Tools

Small Flathead Pocket Screwdriver

Large Flathead Screwdriver

Flash Light

Telescoping Magnet

Straight and Curved Pick

Long Reach Trim Pry Tool 15 in (381 mm)

Open the driver’s side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on the lower A-pillar. This picture will need to be submitted in the Special Service Support Center (SSSC) web
Inspect and record the date codes on all affected door latches indicated below. This information will need to be submitted in the SSSC web questionnaire.
- C-MAX, Escape, Focus, MKC – all four side door latches.
- Mustang – two side door latches.
- Transit Connect – two sliding door latches.

NOTE: Build date can be comprised of numbers or letters up to 7 digits in length.

FIGURE 1

IMPORTANT: If equipped, ensure that the blocking lever and blocking lever spring are transferred to the new door latch, along with all other components removed from the old door latch. See Figure 2.

FIGURE 2

TABLE OF CONTENTS

C-MAX and Focus……………………………………………………….Page 2
Escape and MKC………………………………………………………..Page 2
Transit Connect…………………………………………………………Page 3
Mustang……………………………………………………………………Page 7
Door Latch Functionality Bench Test…………………………….Page 14

C-MAX and Focus Vehicles

NOTE: For front door latch replacement, it is not necessary to remove the door modules, speakers, or water shield. To access components for removal, position aside the water shield as needed.
See Figure 3.

Replace the front and rear side door latches. Please follow the Workshop Manual (WSM) procedures in Section 501-14.
As each old door latch is removed, perform the Door Latch Functionality Bench Test. See Page 14.

position aside the water shield as needed

FIGURE 3

Verify the presence of a child lock in both rear doors. See Figure 4.

FIGURE 4

Once the new latches have been installed in the vehicle, record all four date codes of the new latches.

Additionally, capture a picture of the date code of each new door latch (four pictures total) showing them installed in the vehicle. These pictures will need to be submitted on the SSSC web questionnaire. See Figure 5.

NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.

FIGURE 5

The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service manager sign-off on the repair order. This will need to be submitted in the SSSC web questionnaire.

Escape and MKC Vehicles

NOTE: For front door latch replacement, it is not necessary to completely remove the window regulator. Remove the two bolts and position aside the outer portion of the window regulator. See Figure 6.

Replace the front and rear side door latches. Please follow the WSM procedures in Section 501-14.
As each old door latch is removed, perform the Door Latch Functionality Bench Test. See Page 14.

FIGURE 6

Verify the presence of a child lock in both rear doors. See Figure 7.

FIGURE 7

Once the new latches have been installed in the vehicle, record all four date codes of the new latches.

Additionally, capture a picture of the date code of each new door latch (four pictures total) showing them installed in the vehicle. These pictures will need to be submitted on the SSSC web questionnaire. See Figure 8.

NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.

FIGURE 8

The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service manager sign-off on the repair order. This will need to be submitted in the SSSC web questionnaire.

Transit Connect Vehicles

NOTE: Only the RH and LH sliding door latches are affected on Transit Connect Vehicles.

Remove the sliding door trim panel. Please follow the WSM procedures in Section 501-05.
Raise the sliding door glass to the full up position. See Figure 9.

Raise the sliding door glass to the full up position

FIGURE 9

Remove the sliding door watershield using an interior trim remover tool. See Figure 10.

FIGURE 10

Remove the sliding door latch bolts. See Figure 11.

FIGURE 11

Remove the sliding door latch bolts. See Figure 12.
- Torque: 106 lb.in (12 Nm).

FIGURE 12

Disconnect the electrical connector from the sliding door latch. See Figure 13.

electrical connector from the sliding door latch

FIGURE 13

Position the sliding door latch out of the sliding door. See Figure 14.

Position the sliding door latch out of the sliding door

FIGURE 14

Disconnect the interior and exterior sliding door latch cables. Remove and discard the sliding door latch. See Figure 15.

FIGURE 15

NOTE: When installing the new sliding door latches, align the child lock actuator with the slot in the sliding door before installing the sliding door latch bolts.

To install new sliding door latches, reverse the removal procedure.
As each old door latch is removed, perform the Door Latch Functionality Bench Test. See Page 14.
Verify the presence of a child lock in both sliding doors. See Figure 16.

FIGURE 16

Once the new latches have been installed in the vehicle, record all four date codes of the new latches.

Additionally, capture a picture of the date code of each new door latch (four pictures total) showing them installed in the vehicle. These pictures will need to be submitted on the SSSC web questionnaire. See Figure 17.

NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.

FIGURE 17

The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service manager sign-off on the repair order. This will need to be submitted in the SSSC web questionnaire.

Mustang Vehicles

NOTE: Use this procedure to service the side door latches.

Remove the front door trim panel. Please follow the WSM procedures in Section 501-05.
Align and apply masking tape or equivalent to window glass fore and aft along window seals as reference points for alignment during re-installation of the window glass. See Figure 18.

FIGURE 18

NOTE: BEFORE removing the fasteners, mark all of the fasteners for the aft front door glass run and
front door window regulator with a paint pen or permanent marker. See Figure 19.

Replace both side door latches. Please follow the WSM procedures in Section 501-14.

FIGURE 19

NOTE: When reinstalling the window glass, align the tape with the window seal to ensure proper fit before tightening the fasteners. Door window glass adjustment is not necessary when following this procedure. See Figure 18.

As each old door latch is removed, perform the Door Latch Functionality Bench Test. See Page 14.
Once the new latches have been installed in the vehicle, record both date codes of the new latches.

Additionally, capture a picture of the date code of each new door latch (two pictures total) showing them installed in the vehicle. These pictures will need to be submitted on the SSSC web questionnaire. See Figure 20.

NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.

FIGURE 20

The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service manager sign-off on the repair order. This will need to be submitted in the SSSC web questionnaire.

Door Latch Functionality Bench Test

NOTE: Once the door latches have been removed, perform the Door Latch Functionality Bench Test.

Record the data for use in the SSSC web questionnaire.

NOTE: Video demonstrating the complete Door Latch Functionality Bench Test can be found below.

Rear door latch shown, Front door latch similar.

Bench Test

Using a suitable screwdriver, insert and engage the door latch mechanism. See Figure 21.

NOTE: Rear door latch shown, Front door latch similar.

insert and engage the door latch mechanism

FIGURE 21

Turn the door latch on its side, and slide the interior handle release lever to release the latching mechanism. See Figure 22.

FIGURE 22

With the interior handle release lever engaged, place screwdriver back in the latch and verify that the latch releases. See Figure 23.

With the interior handle release lever engaged, place screwdriver back in the latch and verify that the latch releases

FIGURE 23

Re-engage the latch with the screwdriver. See Figure 21.
After the latch has been placed in the latched position, take a second screwdriver and actuate the exterior handle release See Figure 24.

FIGURE 24

With the exterior handle release lever engaged, verify that the latch releases. See Figure 25.

With the exterior handle release lever engaged, verify that the latch releases

FIGURE 25

Ford Motor Company
Recall Reimbursement Plan for 16S30

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers.

Regarding the specific reimbursement plan for Recall # 16S30, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to October 31, 2016. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2015. The following is the text of that letter and the Plan:

General Recall Reimbursement Plan
(As submitted to the NHTSA)

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2015 submission.

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a

specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

Required Documentation

The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:

Claimant name and address
Vehicle make, model, and model year
Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
Identification of the recall number (either the Ford recall number or the NHTSA recall number)
Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

January 2020

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

Safety Recall Notice 16S30 / NHTSA Recall 16V-643
Aviso de Revisión de Seguridad 16S30

2013 Escape

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

Thank you for your attention to this important matter.

Ford Customer Service Division

January 2020

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

Safety Recall Notice 16S30 / NHTSA Recall 16V-643
Aviso de Revisión de Seguridad 16S30

2013 Escape

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

What is the issue?	On your vehicle, it may be possible a side door latch may break, which may make the door difficult to latch. A door that opens while driving increases the risk of injury.
What will Ford and your dealer do?	Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the side door latches free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 16S30. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.
Do you need a rental vehicle?	Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to side door latch replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 16V-643.
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Thank you for your attention to this important matter.

Ford Customer Service Division

January 2020

* * * IMPORTANT SAFETY RECALL REMINDER * * *

According to our records, your 2012 Focus has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.

KEY INFORMATION

Your vehicle is involved in an important safety recall
Your safety is important to Schedule an appointment to have service procedure completed
This procedure will be performed free of charge

Recall Number and Description:	16S30 – Side Door Latch Replacement
What is the Issue?	On your vehicle, it may be possible a side door latch may break, which may make the door difficult to latch. A door that opens while driving increases the risk of injury.
What Are We Asking You To Do?	Please contact your dealer to schedule an appointment to have this important service procedure completed. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps and driving instructions. The vehicle owner is responsible for having this service action performed. Ford Motor Company reserves the right to deny coverage for any vehicle damage that may result from failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.
Service Assistance:	If you have additional questions, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you . For the hearing impaired call 1-800-232-5952 (TDD) . Office Hours are Monday through Friday: 8:00AM – 5:00PM (Your Local Time). If you wish to contact us through the Internet, our address is: www.Fordowner.com .

If your authorized dealer has recently completed this recall repair, please disregard this reminder.

We apologize for any inconvenience this may cause and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

Thank you for your attention to this important matter.

Ford Customer Service Division

Enero de 2020

* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *

SegUR nuestros registros, nose realizaron en sur 2012 Focus las reparaciones necesarias correspondientes a la campana de seguridad. Le solicitamos que realice esta reparaci6n gratuita en su distribuidor local lo antes posible.

INFORMACION CLAVE

Su vehfculo ha sido incluido en una importante camparia de seguridad.
Su seguridad es muy importante para nosotros. Programe una cita para completar el procedimiento de servicio.
Este procedimiento se llevara a cabo sin costo alguno.
Si necesita ayuda o tiene alguna pregunta, por favor /lame al Centro de Relaci6n con Clientes al 1-866-436-7332 y presione 2 para Espanol

Numero y descripci6n de la campana:	16S30 – Reemplazo de la chapa de la puerta lateral
¿Cual es el problema?	En su vehlculo, es posible que una chapa de la puerta lateral se fracture, lo cual podria provocar que sea diffcil enganchar la chapa de la puerta. Si una puerta se abre mientras maneja aumenta el riesgo de sufrir alguna lesion.
¿Qus le solicitamos hacer?	Comunlquese con su distribuidor para programar una cita para completar este importante procedimiento de servicio. Si aun no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. El propietario del vehhvehh es responsable de realizar estas acciones de servicio. Ford Motor Company se reserva el derecho de negar la cobertura en caso de que el vehlculo hubiese sufrido danos par no haber realizado la campana de manera oportuna. Por lo tanto, le solicitamos que realice esta campana lo antes posible.
Servicio de asistencia:	Si tiene mme preguntas, comununas, con el Centro de Relacio con Clientes de Ford Motor Company al 1-866-436-7332 y uno de nuestros representantes con gusto lo atendera. Las personas con problemas de audici6n pueden llamar al 1-800-232-5952 (TDD). El horario de atenci6n es de lunes a viernes, de 8:00 a. m. a 5:00 p. m. (hara local). Si desea comunicarse con nosotros a travra de Internet, nuestra direcciid es: www.Fordowner.com.

Si ya realizz esta reparaciir de seguridad en su distribuidor autorizado, ignore este recordatorio.

Lamentamos cualquier inconveniente causado y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junta con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

Gracias por su atenciic en este asunto sumamente importante.

Divisiyo de Servicio al Cliente de Ford

January 2019

* * * IMPORTANT SAFETY RECALL REMINDER* * *

According to our records, your 2011 Mustang has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.

KEY INFORMATION

Your vehicle is involved in an important safety recall
Your safety is important to Schedule an appointment to have service procedure completed
This procedure will be performed free of charge

Recall Number and Description:	16S30 – Side Door Latch Replacement
What is the Issue?	On your vehicle, it may be possible a side door latch may break, which may make the door difficult to latch. A door that opens while driving increases the risk of injury.
What Are We Asking You To Do?	Please contact your dealer to schedule an appointment to have this important service procedure completed. If you do not already have a servicing dealer, you can access www_Fordowner.com for dealer addresses, maps and driving instructions. The vehicle owner is responsible for having this service action performed. Ford Motor Company reserves the right to deny coverage for any vehicle damage that may result from failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.
Service Assistance:	If you have additional questions, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Office Hours are Monday through Friday: 8:00AM – 5:00PM (Your Local Time). If you wish to contact us through the Internet, our address is: www.Fordowner.com.

If your authorized dealer has recently completed this recall repair, please disregard this reminder.

Thank you for your attention to this important matter.

Ford Customer Service Division

January 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

Safety Recall Notice 16S30 / NHTSA Recall 16V-643
Aviso de Revisión de Seguridad 16S30

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN): 12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

What is the issue?	On your vehicle, it may be possible a side door latch may break, which may make the door difficult to latch. A door that opens while driving increases the risk of injury.
What will Ford and your dealer do?	Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the side door latches free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 16S30. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on yourvehicle. The vehicle owner is responsible for making arrangements to have the work completed on a timely basis. Therefore, please have this recall performed as soon as possible.Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.
Do you need a rental vehicle?	Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to side door latch replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 16V-643.
Para asistencia en	Visite nuestro sitio web para ver este anuncio en Español al siguiente Español dirección: https://es.owner.ford.com/recall . Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Thank you for your attention to this important matter.

Ford Customer Service Division

January 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

Safety Recall Notice 16S30 / NHTSA Recall 16V-643
Aviso de Revisión de Seguridad 16S30

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN): 12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

What is the issue?	On your vehicle, it may be possible a side door latch may break, which may make the door difficult to latch. A door that opens while driving increases the risk of injury.
What will Lincoln and your dealer do?	Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the side door latches free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 16S30. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and drivinginstructions. The Lincoln Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.lincoln.com/vehicle-health for more information.
Do you need a rental vehicle?	Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to side door latch replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to the Lincoln Motor Company. To request your refund from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to the Lincoln Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Lincoln’s reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 16V-643.
Para asistencia en	Visite nuestro sitio web para ver este anuncio en Español al siguiente Español dirección: https://es.owner.lincoln.com/recall . Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Thank you for your attention to this important matter.

The Lincoln Motor Company

January 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

Safety Recall Notice 16S30 / NHTSA Recall 16V-643
Aviso de Revisión de Seguridad 16S30

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN): 12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

What is the issue?	On your vehicle, it may be possible the sliding door latch may break, which may make the door difficult to latch. A door that opens while driving increases the risk of injury.
What will Ford and your dealer do?	Parts are now available to repair your vehicle. The Lincoln Motor Company has authorized your dealer to replace the side door latches free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 16S30. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on yourvehicle. The vehicle owner is responsible for making arrangements to have the work completed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.
Do you need a rental vehicle?	Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the sliding door latch replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 16V-643.
Para asistencia en	Visite nuestro sitio web para ver este anuncio en Español al siguiente Español dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Thank you for your attention to this important matter.

Ford Customer Service Division

9/2/16

16S30 Chronology

October 2015: Ford’s ongoing analysis of warranty and field data identified reports of side door latching concerns on 2012-2015 model year Focus vehicles. This issue was introduced to Ford’s Critical Concern Review Group (CCRG) for review on October 29, 2015.

December 2015 – March 2016: Ford conducted part return analysis and comprehensive data analysis. The field data indicated an elevated rate of reports for vehicles in states with higher ambient temperatures and solar loading, but the rate was low compared to the rate of door latch reports on Fiesta and Fusion vehicles previously recalled in 15S16.

January 7, 2016: Ford’s CCRG opened an investigation due to similar reports from 2013-2015 model year Escape vehicles in the Gulf Cooperation Council region and Mexico. Analysis found a low number of reports on Escape vehicles in the US.

March 3, 2016: Received NHTSA IR for PE16-001 that was opened January 16, 2016, on 20122013 model year Focus vehicles for doors failing to latch and/or opening while driving due to a door latch failure.

April 14, 2016: Ford responded to the NHTSA inquiry. While a specific root cause had not been identified, Ford’s analysis found the majority (89%) of responsive reports were from vehicles operated for an extended period of time in states with high average ambient temperatures and solar loading. The trend in VOQ data was stronger, with 98% of the VOQs coming from these same states.

A door that is not latched should result in warnings to the driver (or other vehicle occupants) such as the door will not close, the interior lights remain on, the door ajar indicator illuminated in the instrument cluster, or the door ajar chime. Based on the significantly lower rate of latch reports, the lack of any accidents, and only one undefined and unsubstantiated injury allegation, Ford did not find an unreasonable safety risk associated with the door latches in these vehicles, but continued its analysis.

April – June 2016: Ongoing analysis of field data and parts did not identify specific production or material variability associated with this issue, but the potential for this variability may still remain. However, the regional pattern remained in the data.

June 23, 2016: Ford continued to discuss the status of its ongoing analysis and reviewed field data with the agency, noting the continuing regional pattern in the data.

July 2016: Ongoing analysis of field data identified an increasing number of reports from states with high ambient temperatures and solar loading on Focus and Escape vehicles equipped with latches manufactured in the supplier’s Mexico facility. Ford had subsequent discussions with the agency regarding the more recent field data trend and the continued strong correlation to regions with prolonged exposure to high solar load and high temperatures. Those discussions also considered other vehicles with latches of similar design that were produced at the same supplier facility. Ford and the agency discussed the potential for a regional program that would address vehicles in high solar load and high temperature regions that the data indicate are particularly susceptible to this condition, as well as coverage for vehicles outside this region.

On July 29, 2016, based on Ford’s analyses of the latest field data and discussions with the agency on how to best prioritize vehicles at the highest risk for latch pawl spring tab fractures, Ford’s Field Review Committee approved a safety recall. Additionally, in order to address the agency’s concerns with vehicles outside the field action, Ford’s Field Review Committee also approved an extended warranty program and Ford agreed to continue to monitor door latch related reports from this vehicle population and share updates with the agency.

August 4-26, 2016: As a result of ongoing discussions with the National Highway Traffic Safety Administration, Ford is including all affected vehicles in all 50 states and U.S. Territories in this safety recall at this time.

On September 1, 2016, Ford’s Field Review Committee reviewed the concern and approved a field action.

SEOCONTENT-START

Sep 8, 2016 | DEARBORN, Mich.
Ford Expands Door Latch
Safety Recall in North
America
DEARBORN, Mich., Sept. 8, 2016 – Ford Motor Company is
expanding a previously announced safety recall regarding door
latches to include approximately 1,500,000 additional vehicles at
the request of the National Highway Traffic Safety Administration,
bringing the total to 2,383,292 vehicles. Affected vehicles include
2013-15 Ford C-MAX and Ford Escape, 2012-15 Ford Focus, 2015
Ford Mustang and Lincoln MKC and 2014-16 Ford Transit Connect.
In the affected vehicles, the pawl spring tab in the side door latch
could break. A door latch with a fractured pawl spring tab typically
results in a “door-will-not-close” condition. A door that opens
while driving increases the risk of injury.
Ford has identified one reported accident and three reported
injuries that may be related to this issue.
There are 2,383,292 vehicles affected in this recall, including
2,046,297 in the United States and federalized territories, 233,034
in Canada and 61,363 in Mexico.
Dealers will replace side door latches at no cost to the customer.
Customers who want to know if their vehicle is included in this
recall can visit www.ford.com, click on safety recalls at the bottom
of the page and enter their vehicle identification number.
About Ford Motor Company
Ford Motor Company is a global automotive and mobility
company based in Dearborn, Michigan. With about 203,000
employees and 67 plants worldwide, the company’s core
business includes designing, manufacturing, marketing, financing
and servicing a full line of Ford cars, trucks, SUVs and electrified
vehicles, as well as Lincoln luxury vehicles. At the same time, Ford
aggressively is pursuing emerging opportunities through Ford
Smart Mobility, the company’s plan to be a leader in connectivity,
mobility, autonomous vehicles, the customer experience, and
data and analytics. The company provides financial services
through Ford Motor Credit Company. For more information
regarding Ford, its products worldwide or Ford Motor Credit
Company, visit www.corporate.ford.com.

15 Affected Products

Vehicles

FORD	C-MAX	2013-2015
FORD	ESCAPE	2013-2015
FORD	FOCUS	2012-2015
FORD	MUSTANG	2015
FORD	TRANSIT CONNECT	2014-2016
LINCOLN	MKC	2015

26 Associated Documents

Miscellaneous Document

RMISC-16V643-3611.pdf 9.246KB

Taking too long?

Reload document

Description	Order & Claiming Quantity	Part Number
C-MAX / Escape / 2012-2014 Focus / MKC Door Latch Kit (contains 4 latches)	1	CJ5Z-54264A26-A
2015 Focus Door Latch Kit (contains 4 latches)	1	CJ5Z-54264A26-B
Mustang Door Latch Kit (contains 2 latches)	1	CJ5Z-54264A26-C
Transit Connect Door Latch Kit (contains 2 sliding door latches)	1	CJ5Z-54264A26-D

Summary

Remedy

Notes

SERVICE PROCEDURE

* * * IMPORTANT SAFETY RECALL REMINDER * * *

* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *

* * * IMPORTANT SAFETY RECALL REMINDER* * *

Latest Recalls Documents

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