14M02 – Transmission Control Module Extended Warranty Coverage – 2011-2015 Ford Fiesta & 2012-2016 Focus

NHTSA ID Number: 10164606

Manufacturer Communication Number: 14M02-S4

Summary

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic TransmissionTransmission Control Module Extended Warranty Coverage

 

10 Affected Products

Vehicles

MAKE MODEL YEAR
FORD FIESTA 2011-2015
FORD FOCUS 2012-2016

August 26, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 14M02 Supplement #4
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year
Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage

REF: Customer Satisfaction Program 14M02 Supplement #3
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year
Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage

REF : Technical Service Bulletin (TSB) 16-0129 – DPS6 – No Start and/or Transmission
Engagement Loss of Power with DTCs U0100, U0101, U1013 and/or P0606

 

New! REASON FOR THIS SUPPLEMENT

Labor Allowances: An inspect-only labor allowance is now available in the event that the Transmission Control Module is not the cause of loss of transmission engagement while driving, nostart, or lack of power.

Parts Requirements: The part number for the transmission control module has been updated.

 

PROGRAM TERMS

Ford is extending the warranty coverage on the DPS6 Automatic Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.  This extended warranty coverage will address intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power.  If a vehicle has already exceeded either the time or the mileage limits, this coverage will last through June 30, 2017.  Coverage is automatically transferred to subsequent owners.

NOTE:  This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited Warranty Powertrain coverage or Emissions Warranty coverage.  Repairs for vehicles covered by New Vehicle Limited Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual guidelines.  Refer to TSB 16-0044 for repairs covered by the New Vehicle Limited Warranty or Emissions Warranty.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
Fiesta equipped with DPS6 Automatic Transmission 2011-2015 Cuautitlan November 3, 2009 through June 30, 2015
Focus equipped with DPS6 Automatic Transmission 2012-2016 Michigan August 1, 2010 through November 5, 2015

Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING EXTENDED COVERAGE

Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power.  These symptoms are usually accompanied by a “Check Engine” light illuminated on the instrument cluster.  These concerns may be caused by electrical circuit failures within the TCM.  If the transmission is not serviced, these symptoms may become more frequent and of longer duration.

 

SERVICE ACTION

If an affected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to replace the TCM under this program.  This program coverage begins after the expiration of the New Vehicle Limited Warranty Powertrain coverage and Emissions Warranty coverage.  This service must be performed at no charge to the vehicle owner.

NOTE:  As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22 (if open in OASIS).  A claim to 14M02 will automatically close 15B22.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner notification began on February 21, 2015.  Owners of Focus vehicles that were added to the program population will be notified beginning the week of February 13, 2017.  Dealers should repair any affected vehicles that exhibit the covered condition whether or not the customer has received a letter.

 

New! ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Dealer Q & A
Attachment V: DPS6 Extended Warranty Program Coverage Summary
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

Michael A. Berardi


ATTACHMENT I

Customer Satisfaction Program 14M02 – Supplement #3
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage

 

OASIS ACTIVATION

OASIS was activated on February 20, 2015.  OASIS will be activated for the additional vehicles added to the population on February 7, 2017.

 

FSA VIN LISTS ACTIVATION  

No, FSA VIN Lists will not be activated for this service action.

 

STOCK VEHICLES

Do not perform this program unless the affected vehicle exhibits the covered condition.

 

SOLD VEHICLES

Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
    • Ford vehicles – 3 years or 36,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

OWNER REFUNDS

  • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires June 30, 2017.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. There is no expiration date for emergency repair refunds.  Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with transmission control module replacement due to loss of transmission engagement, no-start, or a lack of power.

 

RENTAL VEHICLES

If a customer’s vehicle requires the replacement of the transmission control module and it is necessary to order parts, dealers are pre-approved for up to 1 day for a comparable rental vehicle.  Follow Extended Service Plan (ESP) guidelines for dollar amounts.  Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement.  Prior approval for more than 1 rental day is required from the SSSC via the SSSC Web Contact Site.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
    • DWE: refer to ACESII manual for claims preparation and submission information.
    • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (14M02) is the sub code.
  • Additional diagnostic time MT14M02D (up to 2.0 hours) may be claimed on the same repair line that the FSA is claimed on (prior approval is not required).
    • All Diagnostic Trouble Codes (DTCs) that are retrieved must be documented in the Powertrain DTC fields on the diagnostic code entry screen in order to claim additional diagnostic time.
  • Additional labor and/or parts other than additional diagnostic time MT14M02D must be claimed as related damage on a separate repair line from which the FSA is claimed.
  • Submit refunds on a separate repair line.
    • Program Code:  14M02                   –  Misc. Expense:  ADMIN
    • Misc. Expense:  REFUND               –  Misc. Expense:  0.2 Hrs.
  • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
  • PROGRAM TERMS: For vehicles that exhibit intermittent concerns of loss of transmission engagement while driving, no-start, or a lack of power, this program extends the coverage of the Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.  If a vehicle has already exceeded either the time or the mileage limits, this coverage will last through June 30, 2017.
  • This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty or Emissions Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual guidelines.  Refer to TSB 16-0044 for additional details.  If the vehicle is beyond Powertrain Coverage of the New Vehicle Limited Warranty and Emissions Warranty but is covered by an Extended Service Plan (ESP), claim repairs to this program (FSA 14M02) instead of the ESP Plan.

NOTE:  Some vehicles covered by 14M02 may also be eligible for coverage by 14M01 (DPS6 Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension) and /or 15B22 (Transmission Control Module Reprogramming for Overt TCM Failure Warning).  Always consult OASIS to determine repairs and coverages that apply.


ATTACHMENT II

Customer Satisfaction Program 14M02 – Supplement #3
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage

 

LABOR ALLOWANCES

NOTE:  This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty or Emissions Warranty.  Repairs for vehicles covered by New Vehicle Limited Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual guidelines. Refer to TSB 16-0044 for additional details.

  Description Labor Operation Labor Time
All vehicles – retrieve DTCs only; TCM replacement not required 14M02A 0.3 Hours
Focus Models – Replace Transmission Control Module
(includes time to retrieve DTCs) (Closes FSA 15B22 if open)
14M02B 1.0 Hours
Fiesta Models – Replace Transmission Control Module

(includes time to retrieve DTCs) (Closes FSA 15B22 if open)

14M02C 1.1 Hours
M-Time for additional diagnosis of Powertrain DTCs P0805,

P087A, P090B, P090C, P0901, P0902, P2831, P2832,

P2835, P2836, P2837, P285C, P285D, P285E, P2861 or P2862, only where the TCM is the causal part (may only be claimed with either 14M02B or 14M02C)

MT14M02D Up to 2.0 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Description Order Quantity Part Number
Transmission Control Module (includes TCM seals) 1 AE8Z-7Z369-F

The DOR/COR number for this program is 50579.

Order your parts requirements through normal order processing channels.  To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE   

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH 2015 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSIONTRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE

 

OVERVIEW

Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. These symptoms are usually accompanied by a “Check Engine” light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures within the transmission control module.

If an affected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to replace the TCM under this program providing the vehicle is no longer eligible for repair under the New Vehicle Limited Warranty Powertrain coverage or Emissions Warranty coverage. This service must be performed at no charge to the vehicle owner.

NOTE: This program extends the coverage of the TCM to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. Coverage is automatically transferred to subsequent owners.

NOTE: This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited Warranty Powertrain coverage or Emissions Warranty coverage.

NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22 (if open in OASIS). If both programs are open and 14M02 is performed, only claim 14M02. A claim to 14M02 will automatically close 15B22.

 

New! REASON FOR THIS SUPPLEMENT

Labor Allowances: An inspect-only labor allowance is now available in the event that the Transmission Control Module is not the cause of loss of transmission engagement while driving, no-start, or lack of power.

Parts Requirements: The part number for the transmission control module has been updated.

 

SERVICE PROCEDURE

TCM Diagnosis

NOTE: A failing or failed TCM will exhibit at least one of the TCM Customer Symptoms AND may exhibit one of the Diagnostic Trouble Codes (DTCs) listed below:

TCM Customer Symptom(s)

  • Intermittent no-start
  • Intermittent vehicle loss of power
  • Intermittent loss of transmission engagement while driving
  • Message in the message center flashes “Hill Start Assist Not Available”
  • Message in the message center indicates “Parking Aid Malfunction/Service Required”
  • Transmission gear selector “PRNDL/S” indicator on the instrument cluster blinks or flashes

Diagnostic Trouble Code(s)

  • P0606 – TCM Internal Failure
  • U0100 – Lost Communication With ECM/PCM
  • U0101 – Lost Communication With TCM
  • U1013 – Invalid Internal Control Module Monitoring Data Received From TCM

 

Diagnostic Procedure

NOTE: If diagnosis determines the TCM is not the cause of the concern, only the cost of diagnostic time to retrieve DTCs will be covered by this extended coverage program. The customer should be notified of this before proceeding.

14M02 Diagnostic Procedure

 

Module Reprogramming – General Information

NOTE: Reprogram appropriate vehicle modules and clear all Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.

  1. Connect a battery charger to the 12V battery.
  2. Perform reprogramming using IDS release 96.03 or higher.

NOTE: Calibration files may also be obtained at www.motorcraftservice.com.

NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.

  1. Disconnect the battery charger from the 12V battery, once reprogramming has completed.

 

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
  • Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
  • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
  • Follow all scan tool on-screen instructions carefully.
  • Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI).

b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.

NOTE: If the original session is not listed in the previous session list, click the ”Recycle Bin” icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.


ATTACHMENT IV

 

DEALER Q & A

Ford is initiating a customer satisfaction program to extend the warranty for the Transmission Control Modules in certain 2011-2015 MY Ford Fiesta and 2012-2016 MY Focus vehicles equipped with the PowerShift 6-speed (DPS6) automatic transmission. Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement, no-start, or a lack of power. These symptoms are usually accompanied by a “Check Engine” light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures within the transmission control module.

This program extends the coverage of the Transmission Control Module to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.  If a vehicle has already exceeded either the time or mileage limits, this coverage will last through June 30, 2017.  Coverage is automatically transferred to subsequent owners. Customers who have previously paid for this repair are eligible for reimbursement until June 30, 2017.

 

Q1. Are all Fiesta and Focus vehicles involved in this extended warranty coverage program?

A. No, this extended warranty program only applies to vehicles equipped with the DPS6 PowerShift 6-Speed Automatic Transmission. Vehicles equipped with a manual transmission are not included in this program.

 

Q2. What is the issue?  

A. Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement, no-start, or a lack of power. These symptoms are usually accompanied by a Check Engine light illuminated on the instrument cluster.

 

Q3. What causes this issue?

A. These concerns may be caused by electrical circuit failures within the transmission control module.

 

Q4. Can there be other causes for this issue?

A. Yes, intermittent symptoms of loss of transmission engagement, no start, lack of power, and illumination of the check engine light may be caused by many concerns that are not related to the transmission control module.

 

Q5. Why are customers receiving an extended warranty?  

A. Customers are receiving a warranty extension for added peace of mind.

 

Q6. If a vehicle exhibits these symptoms but diagnosis indicates that it is not caused by the transmission control module, is the repair covered?

A. No. There can be many causes for the symptoms that are described.  If diagnosis indicates that the transmission control module is not the causal component, diagnosis and repairs are not covered under this program.

 

Q7. Is this issue related to the existing extended warranty coverage program 14M01 for leaking transmission input shaft seals that was released last year?

A. No. While many vehicles are included in both programs, the components covered in each are unrelated.  This extended warranty program and 14M01 are designed to ensure peace of mind and customer satisfaction related to the transmission control module, software calibration, clutch, and potentially leaking transmission input shaft seals.

 

Q8. Will this action fix the complaint many customers are having about shift quality?

A. While the transmission can have a unique feel compared to a traditional automatic, it offers customers both fuel efficiency and performance benefits. This extended warranty program and 14M01 are designed to ensure peace of mind and customer satisfaction related to the transmission control module, software calibration, clutch, and potentially leaking transmission input shaft seals. They are not designed to address the potentially unique shift feel of the PowerShift Transmission.

 

Q9. How confident are you that this repair will resolve this issue?

A. We expect the repair will address this issue. If our customers experience additional symptoms related to this Transmission Control Module issue, the extended warranty will cover them for 10 years or 150,000 miles.

Q10. Are vehicles currently in production affected?

A. Fiesta vehicles produced on or before June 30, 2015 and Focus vehicles produced on or before November 5, 2015 are included in this program.  Ford has made updates to modules in vehicles currently being produced, and will continue to monitor warranty data.


 

Customer Satisfaction Program 14M02 – Supplement #4

August 26, 2019

https://www.nhtsa.gov/recalls?nhtsaId=10164606

https://static.nhtsa.gov/odi/tsbs/2019/MC-10164606-0001.pdf

Download (PDF, 403KB)


Customer Satisfaction Program 14M02 – Supplement #3

February 7, 2017

https://www.nhtsa.gov/recalls?nhtsaId=10095866

https://static.nhtsa.gov/odi/tsbs/2017/MC-10095866-2532.pdf

Download (PDF, 157KB)


Customer Satisfaction Program 14M02 – Supplement #2

June 14, 2016

https://static.nhtsa.gov/odi/tsbs/2016/SB-10091154-5448.pdf

Download (PDF, 209KB)


Customer Satisfaction Program 14M02 – Supplement #1

August 4, 2015

https://static.nhtsa.gov/odi/tsbs/2015/MC-10072057-7690.pdf

Download (PDF, 827KB)


 

Service Information & Reprogramming

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM II, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM II and VCMM)
X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
CarDAQ-Plus
CarDAQ-M
VSI J2534 ECU Reprogrammer
Drew Tech Mongoose Pro USB to CAN ISO9141 Interface

 

Latest Calibration Information

Module Build Data (As-Built)
Use VIN to obtain As-Built data

www.motorcraftservice.com


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Last update on 2019-10-05 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-10-05 / Affiliate links / Images from Amazon Product Advertising API

16 thoughts on “14M02 – Transmission Control Module Extended Warranty Coverage – 2011-2015 Ford Fiesta & 2012-2016 Focus

  1. How do you know if your vehicle falls under this extended warranty?
    My 2014 Ford Focus suddenly started stalling at lights, losing power while driving – got check engine light and transmission fault both – says it’s tcm module – sounds like my problem in detail

  2. I have a 2012 Focus with about 50,000 miles. I have been complaining since purchasing it about the shutter, lack of pick up, slipping/banging gears and two times I have stalled while in an intersection. My cars transmission stopped working the other day and it was towed to dealership where they diagnosed it as the covered TCM. The dealer replaced the TCM but the transmission is still broken but they have no idea why. Now they want 7 hours of labor to be authorized to diagnose the issue? How long does it take to remove a transmission and why should I pay for it when there is obviously issues with these. I drive 8k miles a year max and am not rough on my cars by any means. The issue is this car is a piece of shit, Ford does not care about its product and now wants more $ from me on a car that is practically worthless because with a 2 star rating, no one wants them. I was told by the dealership that this engines’ transmission should last the life the of the car and more because of its special design. They do not even know what a new transmission would cost because they never have had to replace one. How can you tell me that the part that controls the transmission was broken but that the other damage is not related to that? WTF – you only warrantee one part but don’t think that the other parts are effected by this defective part. If this is not covered, will be suing Ford for any out of pocket expensive and will not be quite about it with every social media outlet available to me. I may even call a local I team investigation from the new for help. Typically, hitting them back in the pocket book is the only way to get noticed. They have one chance to make this right first so – DO THE RIGHT THING.

  3. Hello,
    Does this extended warranty 14M02 include just reprogramming the TCM when needed or is it only for replacing the TCM? Any help would be appreciated. Thank-you.

    Mr. Stroud

  4. You will not be covered. Ford has made it clear to me that they will not stand behind their product and repair nor replace my 2014 death machine that has a mere 32k miles now that the 5 year warranty has run out.
    I was driving peacefully along the road last week, when I was almost killed (once again) because my top-of-the-line Titanium lost complete power and stopped dead (no pun intended), nearly causing a ten-car pileup behind me.
    Ford had already replaced the transmission (after lying, telling me it would be new, yet it was a refurbished/junk part), and I had had the clutch and TCM serviced a dozen times.
    There is now a new recall re: the fuel system that is said to be causing this loss of power mid-driving, yet Ford refuses to honor this brand-new recall, claiming this did not cause the dead car.
    So, Ford has caused me to lose close to $30k by my trusting in them and “investing” in Ford’s abominable excuse for an auto. Ford recently stated, in response to this latest life-threatening, incredibly dangerous and frightening, mid-traffic dead-stop “Your 5-year warranty is over and the fact that it no longer drives has nothing to do with the TCM nor the fuel system, so we’re not repairing it. It’ll cost you $2,200 to replace the shift fork.”
    5-years or 60k miles, whichever comes first? What a hoot. 30,000 miles, and I’ve told them since week one that it was faulty, yet they’ve consistently brushed it off with deliberate deception, chalking the ailing heap of metal up to my lack of properly allowing the car to “familiarize itself with my driving style”. Really?
    How does the CEO of Ford, James Hackett, sleep at night, and how do any of the employees live with themselves by towing his line and force-feeding us his lies, causing our investments to plummet in value at an alarming rate, while risking our lives and the lives of countless innocents – both our passengers and travelers in other cars in alike. Shame on all of you. There is no longer a place for the sleaze of Ford and the slime of James Hackett in this society. Step down. Shutter your doors while you learn how to not only build a quality vehicle but to rebuild a company based on integrity, honor and solid customer satisfaction. Until that time, buh-bye. See you in court.

  5. Hello ,
    My car is ford focus se 2014 has only 49500 miles and the vin number is 1FADP3K28EL281909.
    I bought this car 2 years ago from insurance company. The car was totaled due to Vehicle theft. The car never been in a car accident and all the engine and transmission are originally made by Ford Motor Company. The car now has a restored title from California DMV and I been driving the car for almost one year. The car has now two recalls. One is Ford Recall Number: 16S30 and the second is Field Service Action Number: 14M02 FSA for TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE. I contacted my closest ford dealer but they denied to cover the recall for transmission. Since the car never been in a car accident and the current mileage of the car is 49500 miles , I am asking ford service to fix the two recall services for my car. The two recall are safety issues that caused by Ford Motor Company. I contacted Tuttle -Click Ford Lincoln at Auto center Drive Irvine ca 92618. The service manager, Dan Smith, denied the coverage of my car for 14M02 fsa due that my car has blended title.I explained to him that my car never been in car accident and was totaled due a theft but he said that he can not do nothing for my car. He said My car is not included under the extended warranty and I have to contact ford motor company. Please help
    My car is ford focus se 2014 has only 49500 miles and the vin number is 1FADP3K28EL281909

      1. If it does, then show it to the dealer, and they should cover it. Most of the time Warranty related Field Actions are not covered for Salvaged Vehicles.

      2. VIN: 1FADP3K28EL281909
        FSA Title: TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE
        Field Service Action Number: 14M02

  6. Ford has replaced my 2014 Fiesta tiatanuim dual clutch 3 times in the past 2.5 years of ownership. The clutch has always burned out to service limit immaturity and require replacements. The classic sign are shudder and loss of power during gear change and rev flair during gear change.

    I would like to know if this procedure will still be covered once the 5 year powertrain warranty runs out and would it then fall under the 14M02 bulletin.
    The guys at Ford customer support assured me it will, and it is now still under TSB 160109b just because it is 2014 car and still has the powertrain warranty.
    Is what they are saying correct? Or will i be spending $1300 dollars every 20,000km after 2019 for a new set of clutches?

    1. Just read the pdf file above and i would like to refrain my question comment.
      Will my clutch replacement be covered under 14M02; 150k of 10 years after the 14M01 100k of 7 years runs out.

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