Safety Recall 22S22 – Transmission Output Planetary Four Assembly Replacement – 2020 Ford Super Duty

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May 2022 able. 01351 22S22 NP/DTB122S221 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 4 appointment to have your vehicle r A/1/000001/1 © Copyright 2022 Ford Motor Company – – 771558731382 A/1/000001/1 .1101011../0.01.00./11110.0100/01/1/01.10.000.//11//0////1..1.//0 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S22 / NHTSA Recall 22V256 2020 F-250 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the output planetary four (P4) assembly pinion thrust washer and/or pinon gears may fail and create debris in the transmission. What is the risk? Malfunction Indicator What will Ford and your dealer do? Pinion gear debris in the transmission could result in harsh shifting, a grinding, groaning, or popping noise, potentially illuminating the malfunction indicator light. Additionally, the debris could become lodged in the mechanical park pawl mechanism, preventing the vehicle from achieving or holding park. Inability to achieve or hold park can result in unintended vehicle movement if the parking brake is not applied, increasing the risk of a crash. Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available by the end of 3rd quarter 2022. What should you do? When operating your vehicle prior to repair, please make sure the parking brake is applied whenever the vehicle is parked. When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an actic What should you do? (continued) COVID-19 (CORONAVIRUS) Have you previously paid for this repair? If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V256. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to transmission output planetary four (P4) assembly pinion thrust washer and/or pinon gear failure. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. Thank you for your attention to this important matter. Ford Customer Service Division 2 of 4 A/2/000001/1 © Copyright 2022 Ford Motor Company 01351 22S22 NP/DTB122S221 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 – – 771558731382 A/3/000001/1 .1101011../0.01.00./11110.0100/01/1/01.10.000.//11//0////1..1.//0 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Mayo de 2022 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S22 / Campaña 22V256 de la NHTSA 2020 F-250 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? ¿Qué riesgo existe? Indicador de mal funcionamiento ¿Qué medidas adoptarán Ford y su distribuidor? En su vehículo, la arandela de empuje del piñón del ensamble del planetario de salida (P4) o los engranes del piñón podrían fallar y generar residuos en la transmisión. Los residuos del engrane del piñón en la transmisión podrían ocasionar aspereza en los cambios, un ruido de lijado, gemido o detonación que posiblemente iluminaría la luz indicadora de mal funcionamiento. Adicionalmente, los residuos podrían alojarse en el mecanismo de trinquete de estacionamiento mecánico, lo cual impide que el vehículo acople o se mantenga en estacionamiento. La incapacidad de acoplar o mantener la posición de estacionamiento puede ocasionar un movimiento no intencionado del vehículo, si el freno de estacionamiento no está aplicado, lo cual aumenta el riesgo de choque. Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles a fines del 3er trimestre de 2022. ¿Qué debe hacer? Si utiliza el vehículo antes de realizar la reparación, asegúrese de que el freno de estacionamiento esté aplicado siempre que el vehículo esté estacionado. Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más 3 of 4 A/3/000001/1 pronto posible. © Copyright 2022 Ford, División de Servicio al Cliente 01351 22S22 NP/DTB122S221 4 of 4 A/4/00 /1 01351 22S22 NP/DTB122S221 ¿Qué debe hacer? (continuación) COVID-19 (CORONAVIRUS) ¿Ha pagado anteriormente por esta reparación? Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V256 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. Si usted ha pagado previamente por una reparación que resuelve el problema descrito en esta carta, igualmente debería realizar esta campaña para garantizar que su distribuidor utilice las piezas y siga los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con una falla de la arandela de empuje del piñón del ensamble del planetario de salida (P4) o del engrane del piñón. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. En el Centro de Relación con Clientes de Ford, en el 1-866-436-7332, puede obtener información detallada para ver si califica para el programa de reembolso de Ford y los requisitos de documentación. Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente debe llevar a cabo esta campaña para asegurarse de que se hayan utilizado las piezas y los procedimientos correctos. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2022 Ford, División de Servicio al Cliente

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October 2022 dule a repair. 013 22S22 NP2/DTB122S221 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 4 you that parts are available and to A/1/000001/1 © Copyright 2022 Ford Motor Company – – 771687492229 A/1/000001/1 00/10.1001/011/0.00..1.10/.10//0/10.110/01.0./../1/..11./1/110.1. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S22 / NHTSA Recall 22V256 2020 F-250 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the output planetary four (P4) assembly pinion thrust washer and/or pinon gears may fail and create debris in the transmission. What is the risk? Malfunction Indicator What will Ford and your dealer do? Pinion gear debris in the transmission could result in harsh shifting, a grinding, groaning, or popping noise, potentially illuminating the malfunction indicator light. Additionally, the debris could become lodged in the mechanical park pawl mechanism, preventing the vehicle from achieving or holding park. Inability to achieve or hold park can result in unintended vehicle movement if the parking brake is not applied, increasing the risk of a crash. Ford Motor Company is continuing to work closely with its suppliers to produce parts for this repair, however, due to continued supply chain constraints and material shortages, parts remain unavailable at this time. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are now anticipated to be available by the end of 4th quarter 2022. What should you do? When operating your vehicle prior to repair, please make sure the parking brake is applied whenever the vehicle is parked. When parts are available, Ford Motor Company will send a letter to inform to sche What should you do? (continued) Have you previously paid for this repair? Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V256. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to transmission output planetary four (P4) assembly pinion thrust washer and/or pinon gear failure. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. Thank you for your attention to this important matter. Ford Customer Service Division 2 of 4 A/2/000001/1 © Copyright 2022 Ford Motor Company 01351 22S22 NP2/DTB122S221 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 – – 771687492229 A/3/000001/1 00/10.1001/011/0.00..1.10/.10//0/10.110/01.0./../1/..11./1/110.1. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Octubre de 2022 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S22 / Campaña 22V256 de la NHTSA 2020 F-250 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? ¿Qué riesgo existe? Indicador de mal funcionamiento ¿Qué medidas adoptarán Ford y su distribuidor? En su vehículo, la arandela de empuje del piñón del ensamble del planetario de salida (P4) o los engranes del piñón podrían fallar y generar residuos en la transmisión. Los residuos del engrane del piñón en la transmisión podrían ocasionar aspereza en los cambios, un ruido de lijado, gemido o detonación que posiblemente iluminaría la luz indicadora de mal funcionamiento. Adicionalmente, los residuos podrían alojarse en el mecanismo de trinquete de estacionamiento mecánico, lo cual impide que el vehículo acople o se mantenga en estacionamiento. La incapacidad de acoplar o mantener la posición de estacionamiento puede ocasionar un movimiento no intencionado del vehículo, si el freno de estacionamiento no está aplicado, lo cual aumenta el riesgo de choque. Ford Motor Company continúa trabajando estrechamente con sus proveedores para producir las piezas para esta reparación, sin embargo, debido a permanentes restricciones de la cadena de suministro y escasez de materiales, las piezas, por el momento, continúan sin estar disponibles. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Ahora, se prevé que las piezas estarán disponibles a fines del 4to trimestre de 2022. 3 of 4 ¿Qué debe hacer? Si utiliza el vehículo antes de realizar la reparación, asegúrese de que el freno de estacionamiento esté aplicado siempre que el vehículo esté estacionado. 01351 A/3/000001/1 © Copyright 2022 Ford, División de Servicio al Cliente 22S22 NP2/DTB122S221 4 of 4 A/4/00 /1 01351 22S22 NP2/DTB122S221 ¿Qué debe hacer? (continuación) ¿Ha pagado anteriormente por esta reparación? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V256 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con una falla de la arandela de empuje del piñón del ensamble del planetario de salida (P4) o del engrane del piñón. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. En el Centro de Relación con Clientes de Ford, en el 1-866-436-7332, puede obtener información detallada para ver si califica para el programa de reembolso de Ford y los requisitos de documentación.Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente debe llevar a cabo esta campaña para asegurarse de que se hayan utilizado las piezas y los procedimientos correctos. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2022 Ford, División de Servicio al Cliente

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© Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division April 19, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S22 Certain 2020 Model Year Super Duty Vehicles with a 6.7L Diesel Engine and 10R140 Transmission Transmission Output Planetary Four Assembly Replacement AFFECTED VEHICLES Vehicle Super Duty Model Year 2020 Assembly Plant Kentucky Truck Ohio Build Dates October 1, 2019 through September 21, 2020 October 30, 2019 through July 23, 2020 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the pinion thrust washer within the 10R140 transmission planetary 4 carrier assembly can disintegrate, causing metallic debris to contaminate the gearset and potentially damage the gear teeth. Metallic debris can subsequently get lodged in the transmission’s mechanical park pawl mechanism and prevent the vehicle from achieving or holding park. Inability to achieve or hold park can result in unintended vehicle movement, increasing the risk of a crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers before the end of 3rd quarter 2022, when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in to $21,000 per vehicle. Correct all vehicles in your new vehicle prior to delivery. © Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson

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© Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 29, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S22 Certain 2020 Model Year Super Duty Vehicles with a 6.7L Diesel Engine and 10R140 Transmission Transmission Output Planetary Four Assembly Replacement REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S22 Dated April 19, 2022 AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Kentucky Truck October 1, 2019 through September 21, 2020 Super Duty 2020 Ohio October 30, 2019 through July 23, 2020 US population of affected vehicles: 23,422. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the pinion thrust washer within the 10R140 transmission planetary 4 carrier assembly can disintegrate, causing metallic debris to contaminate the gearset and potentially damage the gear teeth. Metallic debris can subsequently get lodged in the transmission’s mechanical park pawl mechanism and prevent the vehicle from achieving or holding park. Inability to achieve or hold park can result in unintended vehicle movement, increasing the risk of a crash. SERVICE ACTION Dealers are to replace the P4 Planetary Gearsets in transmissions. Additionally, an inspection of the removed gearset will be required and if broken teeth are found, replace the transmission. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of April 10, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S22 Certain 2020 Model Year Super Duty Vehicles with a 6.7L Diesel Engine and 10R140 Transmission Transmission Output Planetary Four Assembly Replacement OASIS ACTIVATION OASIS was activated on April 19, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on December 20, 2022. Owner names and addresses will be available by April 28, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they make sure the parking brake is applied whenever the vehicle is parked. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with transmission output planetary four assembly replacement. PICK-UP AND DELIVERY All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers). Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. RENTAL VEHICLES For planetary gearset replacement, dealers are pre-approved for up to 3 days for a rental vehicle. For vehicles that require transmission replacement, dealers are pre-approved for up to 5 days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the days the vehicle is at the dealership for part replacement. Prior approval for more rental days is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. © Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S22 Certain 2020 Model Year Super Duty Vehicles with a 6.7L Diesel Engine and 10R140 Transmission Transmission Output Planetary Four Assembly Replacement ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S22 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S22 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. © Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S22 Certain 2020 Model Year Super Duty Vehicles with a 6.7L Diesel Engine and 10R140 Transmission Transmission Output Planetary Four Assembly Replacement LABOR ALLOWANCES Description Labor Operation Labor Time F-250/350 4×2 6.7L Inspect: PASS – Replace P4 carrier assembly (Includes adaptive drive cycle) Inspect: FAIL – Re-assemble and replace transmission (Includes adaptive drive cycle) Note: SSSC Approval Required F-250/350 4×4 6.7 L Inspect: PASS – Replace P4 carrier assembly (Includes adaptive drive cycle) Inspect: FAIL – Re-assemble and replace transmission (Includes adaptive drive cycle) Note: SSSC Approval Required F-450/550 4×2 6.7L Inspect: PASS – Replace P4 carrier assembly (Includes adaptive drive cycle) Inspect: FAIL – Re-assemble and replace transmission (Includes adaptive drive cycle) Note: SSSC Approval Required F-450/550 4×4 6.7L Inspect: PASS – Replace P4 carrier assembly (Includes adaptive drive cycle) Inspect: FAIL – Re-assemble and replace transmission (Includes adaptive drive cycle) Note: SSSC Approval Required All Models Extra time to flush the transmission cooler assembly (replace trans) Only to be used with C, E, G, or J labor operations. Time allowed to submit photos of the damaged P4 gearset/teeth to the SSSC and request transmission replacement approval. Only to be used with C, E, G, or J labor operations. NOTE: If any aftermarket equipment is on the vehicle that requires additional labor time, add pics and information to this SSSC request for consideration for extra labor time. PARTS REQUIREMENTS / ORDERING INFORMATION Special Program Part Ordering: 22S22B 9.0 Hours 22S22C 8.8 Hours 22S22D 10.1 Hours 22S22E 9.8 Hours 22S22F 9.1 Hours 22S22G 8.9 Hours 22S22H 10.2 Hours 22S22J 9.9 Hours 22S22K 0.6 Hours 22S22ZZ 0.2 Hours To place an order for PC3Z-7060-C submit a Special Program order in the DOW system. SSSC contact is not required to order K-Coded parts on this program. More information can be found in EFC 10642. Part Number PC3Z-7060-C Description Transmission output P4 shaft and gear kit. All vehicles (transmission replacement not required). Order Quantity 1 Claim Quantity 1 NOTE: For additional required parts such as gaskets, fasteners, seals, etc. refer to the Workshop Manual (WSM) procedures and Ford Ecat, with a VIN, for additional parts requirements. Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. © Copyright 2023 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S22 Certain 2020 Model Year Super Duty Vehicles with a 6.7L Diesel Engine and 10R140 Transmission Transmission Output Planetary Four Assembly Replacement PARTS REQUIREMENTS / ORDERING INFORMATION (SSSC Approval Required) Part Number Description Order Quantity Claim Quantity ****-7000-** Transmission assembly 1 if required. NOTE: For additional required parts such as gaskets, fasteners, seals, etc. refer to the WSM procedures and Ford Ecat for additional parts requirements. To place an order for a transmission assembly, photo submission for prior approval must be submitted in a VIN-specific Approval Request via the SSSC Web Contact Site. Ensure to include a photo of the VIN tag, along with at least one photo clearly showing the damaged P4 pinion gear teeth. An approval code will be provided for claiming the transmission and associated parts upon review. Less than 1% of the affected vehicle population is expected to require transmission assembly replacement. DEALER PRICE For latest prices, refer to DOES II. HANDLING ALLOWANCE If transmission replacement is required, an allowance of $330.00 per repair is being provided unless otherwise notified by the Company or as provided by state law, in addition to the dealer cost of the transmission. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1ˢᵗ 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1ˢᵗ 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1ˢᵗ 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. © Copyright 2023 Ford Motor Company ATTACHMENT III PAGE 1 OF 40 SAFETY RECALL 22S22 CERTAIN 2020 MODEL YEAR SUPER DUTY VEHICLES EQUIPPED WITH A 6.7L DIESEL ENGINE AND 10R140 TRANSMISSION — OUTPUT PLANETARY FOUR ASSEMBLY REPLACEMENT SERVICE PROCEDURE 1. Remove the Transmission. Follow the Workshop Manual (WSM) procedures, in Section 307-01B. 2. Mount the transmission to the General Equipment: Mounting Stand. See Figure 1. FIGURE 1 22023A 3. Rotate the transmission to a vertical position and remove the 12 mm combination wrench and bolt. See Figure 2. FIGURE 2 22023B CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 2 OF 40 SAFETY RECALL 22S22 4. Using the Special Service Tool: 307-651 Bracket, Pump Remover/Installer and a floor crane, remove the torque converter. See Figure 3. NOTE: Install the pin in the bottom hole. 307-651 FIGURE 3 5. Remove the transmission fluid pan, gasket and filter. Follow the WSM procedures, in Section 307-01B. 6. Remove the main control valve body. Follow the WSM procedures, in Section 307-01B. 7. Remove the main control manifold seal and the fluid pump gasket. See Figure 4. 22023C FIGURE 4 22023Ac CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 3 OF 40 SAFETY RECALL 22S22 8. Clean and inspect the main control manifold seal and the fluid pump gasket for damage. See Figure 5. FIGURE 5 9. Unlock and disconnect the Intermediate Speed Sensor A (ISSA), Turbine Speed Sensor (TSS), Intermediate Speed Sensor B (ISSB) and Output Shaft Sensor (OSS). See Figure 6. ISSA SENSOR 22023Ad TSS SENSOR ISSB SENSOR FIGURE 6 OSS SENSOR 22023Ae CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 4 OF 40 SAFETY RECALL 22S22 10. Remove the bolts and the transmission internal wiring harness. See Figure 7. x4 22023Af FIGURE 7 11. Remove the ISSA, TSS, ISSB, and OSS speed sensors. See Figure 8 ISSA SENSOR TSS SENSOR ISSB SENSOR OSS SENSOR 22023Ag FIGURE 8 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 5 OF 40 SAFETY RECALL 22S22 12. Remove the bolts and the transmission fluid pump. See Figure 9. NOTE: Use a 10ep Torx Plus® socket to remove the bolts. x3 FIGURE 9 13. Remove the transmission fluid pump seal. See Figure 10. 22023E FIGURE 10 22023F CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 6 OF 40 SAFETY RECALL 22S22 NOTE: Vehicles equipped with a fixed flange transmission only. 14. Rotate the manual control lever to Park (P,) and remove the output shaft flange bolt. See Figure 11. 22023Ah FIGURE 11 NOTE: Vehicles equipped with a fixed flange transmission only. 15. If ink marks are not present, index mark the output shaft flange to the output shaft. See Figure 12. FIGURE 12 22023Aj CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 7 OF 40 SAFETY RECALL 22S22 NOTE: Vehicles equipped with a fixed flange transmission only. 16. Using the Special Service Tool: 100-001(T50T-100-A) Slide Hammer., 307-309 Remover, Torque Converter Seal, remove and discard the output shaft seal. See Figure 13. 307-309 100-001 FIGURE 13 NOTE: Vehicles equipped with a fixed flange transmission only. 17. Remove the anti-ting washer. See Figure 14. 22023Ak FIGURE 14 22023Al CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 8 OF 40 SAFETY RECALL 22S22 NOTE: Vehicles equipped with a Four-Wheel Drive (4WD) transmission only. 18. Using Special Service Tool: 100-001(T50T-100-A) Slide Hammer., 307-309 Remover, Torque Converter Seal, remove and discard the output shaft seal. See Figure 15. 307-309 100-001 FIGURE 15 22023Ak 19. Remove the front support assembly bolts and discard the front support assembly bolt washers. See Figure 16. x16 x16 FIGURE 16 22023G CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 9 OF 40 SAFETY RECALL 22S22 20. Use the Special Service Tool: 307-741 Spring Compressor, F Clutch. , 307-741-01 Remover, Front Support & Cover to separate the front support assembly from the transmission case and remove the front support assembly. See Figure 17. NOTE: Install the 307-741-01 Remover, Front Support & Cover special tool with the beveled side down. 307-741-01 307-741 FIGURE 17 22023H 21. Using the Special Service Tool: 307-651 Bracket, Pump Remover/Installer. , 307-651-04 Adapter, Lift Fixture and a floor crane, remove the clutch and planetary assembly. See Figure 18 NOTE: Install the pin in the top hole of the Special Service Tool: 307-651-04 Adapter, Lift Fixture with the splines facing down 307-651 307-651-04 FIGURE 18 22023K CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 10 OF 40 SAFETY RECALL 22S22 22. Remove the A clutch assembly. See Figure 19. A CLUTCH ASSEMBLY FIGURE 19 23. Using a magnet, remove the selective shim and the (T3) thrust bearing. See Figure 20. 22023L SELECTIVE SHIM (T3) THRUST BEARING FIGURE 20 22023M CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 11 OF 40 SAFETY RECALL 22S22 24. Remove the (T9) thrust bearing. See Figure 21. NOTE: 3 pinion gear set planetary carrier No. 4 assembly shown, 4 pinion gear set planetary carrier similar. (T9) THRUST BEARING 22023N FIGURE 21 25. Remove the output shaft and planetary carrier No. 4 assembly. See Figure 22. NOTE: 3 pinion gear set planetary carrier No. 4 assembly shown, 4 pinion gear set planetary carrier similar. OUTPUT SHAFT & PLANETARY CARRIER NO. 4 FIGURE 22 22023P CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 12 OF 40 SAFETY RECALL 22S22 26. Using a punch, carefully tap the bearing from the rear race to release the clip, and remove the (T10) thrust bearing. See Figure 23. NOTE: 3 pinion gear set planetary carrier No. 4 assembly shown, 4 pinion gear set planetary carrier similar. (T10) THRUST BEARING FIGURE 23 27. Inspect the No. 4 ring gear and the thrust bearing surfaces for damage. See Figure 24. NOTE: Planetary assembly removed for clarification. 22023Q FIGURE 24 22023R CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 13 OF 40 SAFETY RECALL 22S22 28. Inspect the No. 4 sun gear surfaces for damage. See Figure 25. FIGURE 25 22023Ab CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 14 OF 40 SAFETY RECALL 22S22 29. Inspect the output shaft and planetary carrier No. 4 assembly for damage. Are the output shaft and/or planetary carrier No. 4 assembly damaged? See Figure 26. Yes: Inspection FAIL – TRANSMISSION ASSEMBLY REPLACEMENT IS REQUIRED. • Capture and submit clear photo(s) of the damaged output shaft and/or planetary carrier No. 4 assembly and the VIN tag to the Special Service Support Center (SSSC) for transmission assembly replacement approval. Reverse the disassembly steps to reassemble the transmission assembly. Install the new transmission assembly. Follow the Workshop Manual (WSM) procedures, in Section 307-1B. No: Inspection PASS – Proceed to Step 30. NOTE: The planetary carrier No. 4 assemblies are equipped with 4 pinion gear sets. PASS FFAAIILL FIGURE 26 22023S CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 15 OF 40 SAFETY RECALL 22S22 30. Install new (F10) seals on the new output shaft. See Figure 27. NOTE: 3 pinion gear set planetary carrier No. 4 assembly shown, 4 pinion gear set planetary carrier similar. (F10) x3 SEALS FIGURE 27 22023T CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 16 OF 40 SAFETY RECALL 22S22 NOTICE: The (T10) thrust bearing must be installed with the inner bearing race towards the output shaft and planetary carrier or transmission damage can occur. 31. Snap the (T10) thrust bearing on evenly with the inner race towards the output shaft and planetary carrier. See Figure 28. NOTE: When the (T10) thrust bearing is correctly installed, both the inner and outer bearing races will be visible. 32. Verify that the (T10) thrust bearing is correctly installed. See Figure 28. NOTE: 3 pinion gear set planetary carrier No. 4 assembly shown, 4 pinion gear set planetary carrier similar. THRUST BEARING INNER RACE THRUST BEARING OUTER RACE FIGURE 28 22023U CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 17 OF 40 SAFETY RECALL 22S22 33. Rotate the manual lever to Neutral (N) and install the output shaft and planetary carrier assembly No. 4. See Figure 29. NOTE: 3 pinion gear set planetary carrier No. 4 assembly shown, 4 pinion gear set planetary carrier similar. OUTPUT SHAFT & PLANETARY CARRIER NO. 4 22023P FIGURE 29 34. Install the (T9) thrust bearing. See Figure 30. (T9) THRUST BEARING FIGURE 30 22023N CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 18 OF 40 SAFETY RECALL 22S22 35. Lubricate the output shaft bushing with petroleum jelly. See Figure 31. OUTPUT SHAFT BUSHING FIGURE 31 22023V NOTICE: Use caution not to scratch or gouge the input shaft surface when removing the input shaft (F9) seals. The input shaft is not hardened in this area and damage to the input shaft can occur. 36. Inspect the input shaft (F9) Teflon® seals. Replace the input shaft (F9) Teflon® seals if any damage is found. See Figure 32. NOTE: Input shaft removed for clarity. (F9) SEALS FIGURE 32 22023W CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 19 OF 40 SAFETY RECALL 22S22 37. Install the Special Service Tool: 307-809 push & sizer, F0 Seal guide and adjust the special tool to align the bottom edge of the tool with the top edge of the bottom Teflon® seal groove. See Figure 33. 307-809 FIGURE 33 22023X 38. Install a new (F9) Teflon® seal on the Special Service Tool: 307-809 push & sizer, F0 Seal guide. See Figure 34. 307-809 FIGURE 34 22023Y CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 20 OF 40 SAFETY RECALL 22S22 39. Using the top half of the Special Service Tool: 307-809 push & sizer, F0 Seal guide, slide the Teflon® seal into the groove. Remove the special tools and repeat the steps for the other 2 Teflon® seals. See Figure 35. 307-809 FIGURE 35 22023Z 40. Using the Special Service Tool: 307-810 pusher & sizer, F9 Seal guide, size the Teflon® seal. Allow the special tool to stay on the input shaft until final assembly. See Figure 36. 307-810 FIGURE 36 22023Aa CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 21 OF 40 SAFETY RECALL 22S22 41. Flip the clutch and planetary assembly over. NOTICE: Use caution not to scratch or gouge the input shaft surface when removing the torque converter (F0) seals. The input shaft is not hardened in this area and damage to the input shaft can occur. 42. Inspect the input shaft torque converter (F0) Teflon® seals. Replace the input shaft torque converter (F0) Teflon® seals if any damage is found. See Figure 37. 43. Inspect the input shaft front (F2) Teflon® seals. Replace the input shaft front (F2) Teflon® seals if any damage is found.See Figure 37. INPUT SHAFT TORQUE CONVERTER x2 (F0) TEFLON® SEALS INPUT SHAFT FRONT (F2) TEFLON® SEALS 22023Bb FIGURE 37 44. Install the Special Service Tool: 307-811 pusher & sizer, F2 Seal guide, and adjust the special tool to align the bottom edge of the tool with the top edge of the bottom Teflon® seal groove. See Figure 38. 307-811 FIGURE 38 22023Cc CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 22 OF 40 SAFETY RECALL 22S22 45. Install a new (F2) Teflon® seal on the Special Service Tool: 307-811 pusher & sizer, F2 Seal guide. See Figure 39. 307-811 22023Dd FIGURE 39 46. Using the top half of the Special Service Tool: 307-811 pusher & sizer, F2 Seal guide, slide the Teflon® seal into the groove. Remove the special tools and repeat the steps for the other 6 Teflon® seals. See Figure 40. 307-811 FIGURE 40 22023Ee CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 23 OF 40 SAFETY RECALL 22S22 47. Install the Special Service Tool: 307-811 pusher & sizer, F2 Seal guide to size the 7 Teflon® seals. Allow the special tool to stay on the input shaft until final assembly. See Figure 41. 307-811 22023Ff FIGURE 41 48. Remove the Special Service Tool: 307-810 pusher & sizer, F9 Seal guide. See Figure 42. 307-810 FIGURE 42 22023Aa CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 24 OF 40 SAFETY RECALL 22S22 49. Using the Special Service Tool: 307-651 Bracket, Pump Remover/Installer. , 307-651-04 Adapter, Lift Fixture and a floor crane, install the clutch and planetary assembly. See Figure 43. NOTE: Install the pin in the top hole with the splines of the special tool facing down. 307-651 307-651-04 FIGURE 43 50. Install the (T3) thrust bearing. See Figure 44. 22023Gg FIGURE 44 22023Hh CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 25 OF 40 SAFETY RECALL 22S22 51. Perform the T3 end clearance check. Follow the WSM procedures in Section 307-01B. 52. Install the correct selective shim. See Figure 45. 22023Jj FIGURE 45 NOTE: Clutch plate quantity is model dependent based on engine displacement. 53. Soak the A clutch plates in clean Motorcraft® MERCON® ULV Automatic Transmission Fluid / XT-12- QULV (WSS-M2C949-A, ) (MERCON® ULV) transmission fluid. Install the A clutch assembly. See Figure 46. APPLY PLATE (SELECT FIT) WAVE SPRING STEEL PLATE FRICTION PLATE SEPARATOR SPRINGS PRESSURE PLATE STEEL PLATE FIGURE 46 22023Kk CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 26 OF 40 SAFETY RECALL 22S22 54. Remove Special Service Tool: 307-812 pusher & sizer, F1 Seal guide. See Figure 47. NOTE: Support is shown installed, at this point the front support will not be installed in the transmission. 307-812 22023Ll FIGURE 47 55. Install the new front support-to-case seal. Lubricate the seal with petroleum jelly. Follow the WSM procedures in Section 307-01B. 56. Install the new torque converter hub seal. Follow the WSM procedures in Section 307-01B. 57. Install the Special Service Tool: 307-797 Installer, Alignment Studs (3) & Alignment Pin (All 10R) in the location shown. See Figure 48. 307-797 FIGURE 48 22023Mm CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 27 OF 40 SAFETY RECALL 22S22 58. Install the Special Service Tool: 307-741 Spring Compressor, F Clutch. , 307-741-01 Remover, Front Support & Cover on the front support assembly with the beveled side down. See Figure 49. 307-741 307-741-01 22023Nn FIGURE 49 59. Remove Special Service Tool: 307-811 pusher & sizer, F2 Seal guide. See Figure 50. NOTE: Planetary assembly and input shaft removed for clarity. 307-811 FIGURE 50 22023Ff CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 28 OF 40 SAFETY RECALL 22S22 60. Lubricate the transmission case-to-front support sealing surface, and the Teflon seals with petroleum jelly. See Figure 51. FIGURE 51 22023Pp 61. Using the Special Service Tool: 307-797 Installer, Alignment Studs (3) & Alignment Pin (All 10R), install the front support into the transmission case. Rotate the input shaft while aligning the front support to the special tool guide pin. See Figure 52. 307-741 307-741-01 FIGURE 52 307-797 22023Qq CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 29 OF 40 SAFETY RECALL 22S22 62. Install the Special Service Tool: 307-797 Installer, Alignment Studs (3) & Alignment Pin (All 10R) in the location shown, and tighten the nuts evenly to seat the front support assembly to the transmission case. See Figure 53. 307-797 x3 x3 22023Rr FIGURE 53 63. Install the new front support assembly bolt washers. See Figure 54. x16 FIGURE 54 22023Ss CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 30 OF 40 SAFETY RECALL 22S22 64. With the Special Service Tool: 307-797 Installer, Alignment Studs (3) & Alignment Pin (All 10R) installed, hand tight the front support bolts in a crisscross pattern. Then remove the special tools and install the front support bolts hand tight. See Figure 55. 307-797 x12 x4 FIGURE 55 65. Tighten the bolts in the sequence shown. See Figure 56. • Torque: 26 lb.ft (35 Nm). 22023Tt FIGURE 56 22023Uu CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 31 OF 40 SAFETY RECALL 22S22 66. Install the Special Service Tool: 307-809 push & sizer, F0 Seal guide and adjust the special tool to align the bottom edge of the tool with the top edge of the bottom Teflon® seal groove. See Figure 57. 307-809 FIGURE 57 22023Vv 67. Install a new (F0) Teflon® seal on the Special Service Tool: 307-809 push & sizer, F0 Seal guide. See Figure 58. 307-809 FIGURE 58 22023Ww CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 32 OF 40 SAFETY RECALL 22S22 68. Using the top half of the Special Service Tool: 307-809 push & sizer, F0 Seal guide, slide the Teflon® seal into the groove. Remove the special tools and repeat the steps for the other 2 Teflon® seals. See Figure 59. 307-809 FIGURE 59 22023Xx 69. Using the Special Service Tool: 307-809 push & sizer, F0 Seal guide, pre-size the input shaft torque converter (F0) Teflon® seals, then using the Special Service Tool: 307-810 pusher & sizer, F9 Seal guide, final size the input shaft torque converter (F0) Teflon® seals. See Figure 60. 307-809 307-810 FIGURE 60 22023Yy CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 33 OF 40 SAFETY RECALL 22S22 70. Using the Special Service Tool: 307-651Bracket, Pump Remover/Installer and a floor crane, install the torque converter. See Figure 61. NOTE: Install the pin in the bottom hole. 307-651 FIGURE 61 71. Rotate the transmission to a vertical position and install the 12 mm combination wrench. See Figure 62. 22023C FIGURE 62 22023B CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 34 OF 40 SAFETY RECALL 22S22 72. Install the transmission fluid pump seal. See Figure 63. 22023F FIGURE 63 73. Install the transmission fluid pump and the bolts. See Figure 64. • Torque: 97 lb.in (11 Nm). NOTE: Use a 10ep Torx Plus® socket to install the bolts. x3 FIGURE 64 22023E CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 35 OF 40 SAFETY RECALL 22S22 74. Install the ISSA, TSS, ISSB, and OSS speed sensors. See Figure 65. • Torque: 97 lb.in (11 Nm). ISSA SENSOR TSS SENSOR ISSB SENSOR OSS SENSOR 22023Ag FIGURE 65 75. Lubricate the O-ring seals with petroleum jelly, route the wiring harness under the park pawl rod, and install the bolts. See Figure 66. • Torque: 80 lb.in (9 Nm). x4 x2 FIGURE 66 22023As CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 36 OF 40 SAFETY RECALL 22S22 76. Connect and lock the ISSA, TSS, ISSB, and OSS speed sensors. See Figure 67. ISSA SENSOR TSS SENSOR ISSB SENSOR FIGURE 67 OSS SENSOR 22023At 77. Guide pins into transmission case and install the main control manifold seal and the fluid pump gasket See Figure 68. FIGURE 68 22023Au CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 37 OF 40 SAFETY RECALL 22S22 78. Install the main control valve body. Follow the WSM procedures, in Section 307-01B. 79. Install the transmission fluid pan, gasket and new filter. Follow the WSM procedures, in Section 307-01B. NOTE: Vehicles equipped with a fixed flange transmission only. 80. Install the anti-ting washer. See Figure 69. FIGURE 69 22023Al 81. Position a new output shaft seal on the Special Service Tool: 205-1018 Installation Tube., 307-650 Installer, Output Shaft Seal. See Figure 70. 307-650 205-1018 22023Bc FIGURE 70 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 38 OF 40 SAFETY RECALL 22S22 NOTE: Vehicles equipped with a fixed flange transmission only. 82. Using the Special Service Tool: 205-1018 Installation Tube., 307-650 Installer, Output Shaft Seal, install the new output shaft seal. See Figure 71. 307-813 205-1018 FIGURE 71 NOTE: Vehicles equipped with a fixed flange transmission only. 83. Align the output shaft flange marks to the output shaft. See Figure 72. 22023Bf FIGURE 72 22023Bg CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 39 OF 40 SAFETY RECALL 22S22 NOTE: Vehicles equipped with a fixed flange transmission only. 84. Rotate the manual control lever to P. and install and the output shaft flange bolt. See Figure 73. • Torque:129 lb.ft (175 Nm). 22023Ah FIGURE 73 NOTE: Vehicles equipped with a Four-Wheel Drive (4WD) transmission only. 85. Position a new output shaft seal on the Special Service Tool: 205-1018 Installation Tube., 307-650 Installer, Output Shaft Seal. See Figure 74. 307-650 205-1018 FIGURE 74 22023Bc CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 ATTACHMENT III PAGE 40 OF 40 SAFETY RECALL 22S22 NOTE: Vehicles equipped with a Four-Wheel Drive (4WD) transmission only. 85. Using the Special Service Tool: 205-1018 Installation Tube., 307-650 Installer, Output Shaft Seal, install the new output shaft seal. See Figure 75. 307-813 205-1018 22023Bf FIGURE 75 86. Remove the transmission from the mounting stand and install the transmission into the vehicle. Follow the WSM procedures, in Section 307-01B. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 Ford Motor Company Recall Reimbursement Plan for 22S22 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers. Regarding the specific reimbursement plan for Recall # 22S22, owners who have paid for service to remedy the defect or noncompliance must have had that service performed before April 21, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting the required information about our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance according to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance before a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance before the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different from the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Version 04-23-19 Version 04-23-19 Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant’s name and address. • Vehicle make, model, and model year. • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size, and TIN (DOT code). • Identification of the recall number (either the Ford recall number or the NHTSA recall number). • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained. • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in the denial of the reimbursement request. Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications according to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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© Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 23, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S22 – Supplement #1 Certain 2020 Model Year Super Duty Vehicles with a 6.7L Diesel Engine and 10R140 Transmission Transmission Output Planetary Four Assembly Replacement REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S22 Dated April 9, 2022 New! REASON FOR THIS SUPPLEMENT Parts ordering and full bulletin release timing have been updated along with direction on how to handle vehicles out of warranty exhibiting the inability to achieve or hold park. AFFECTED VEHICLES Vehicle Super Duty Model Year 2020 Assembly Plant Kentucky Truck Ohio Build Dates October 1, 2019 through September 21, 2020 October 30, 2019 through July 23, 2020 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the pinion thrust washer within the 10R140 transmission planetary 4 carrier assembly can disintegrate, causing metallic debris to contaminate the gearset and potentially damage the gear teeth. Metallic debris can subsequently get lodged in the transmission’s mechanical park pawl mechanism and prevent the vehicle from achieving or holding park. Inability to achieve or hold park can result in unintended vehicle movement, increasing the risk of a crash. New! SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers before the end of 4th quarter 2022, when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. NOTE: For vehicles presented that are exhibiting the inability to achieve or hold park, and no longer have applicable warranty coverage, contact the SSSC for further direction. © Copyright 2022 Ford Motor Company CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-256 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Ford Motor Company APR 14, 2022 NHTSA Recall No. : 22V-256 Manufacturer Recall No. : 22S22 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 23,165 Estimated percentage with defect : 7 % Vehicle Information : Vehicle 1 : 2020-2020 Ford Super Duty Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : DIESEL Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing the planetary 4 (P4) carrier production to the vehicle in which the P4 carrier is installed. Affected vehicles are equipped with suspect P4 carriers and are equipped with 6.7L engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Volume Super Duty 23,165 Total F-250 = 9,775 F-320 = 8,284 F-450 = 2,031 F-550 = 3,075 Production Dates : OCT 01, 2019 – SEP 21, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-256 Page 2 Description of Defect : Description of the Defect : A pinion thrust washer within the 10R140 transmission planetary 4 carrier assembly can disintegrate, causing metallic debris to contaminate the gearset and potentially damage the gear teeth. Metallic debris can subsequently get lodged in the transmission’s mechanical park pawl mechanism. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Debris from broken P4 gear teeth and the P4 thrust washer can collect in the park gear mechanism and prevent the vehicle from achieving or holding park. Inability to achieve or hold park can result in unintended vehicle movement, increasing the risk of a crash. Description of the Cause : The P4 carrier supplier produced parts with out-of-specification pad parallelism. Identification of Any Warning that can Occur : Customers may experience harsh shifting, a grinding, groaning, or popping noise. Additionally, a malfunction indicator light may illuminate, and customers may experience a possible loss of motive power depending upon the extent of damage to the P4 gear teeth. Involved Components : Component Name 1 : Output Shaft and Planetary Carrier # 4 Component Description : Planetary Gear Set 4 (Short Shaft) Component Part Number : LC3Z-7060-A Component Name 2 : Output Shaft and Planetary Carrier # 4 Component Description : Planetary Gear Set 4 (Long Shaft) Component Part Number : LC3Z-7060-B Supplier Identification : Component Manufacturer Name : Colfor Manufacturing Inc Address : 461 Knox Court Minerva Ohio 44657-1530 Country : United States The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-256 Page 3 Chronology : January 2022 On January 13, 2022, an issue pertaining to 10R140 transmission planetary 4 carrier assembly (P4) thrust washer degradation was brought to Ford’s Critical Concern Review Group (CCRG) for review. Analysis of returned parts found the P4 gearset carrier pad parallelism/flatness to be out of tolerance. The returned components exhibited damage in the P4 gearset resulting from failed P4 thrust washer debris. In some returned components, debris from the P4 thrust washer and P4 gearset gear teeth was found lodged in the mechanical park pawl mechanism, which resulted in vehicles experiencing difficulty holding the Park position. All of the reports pertained to 2020 Model Year Super Duty vehicles with the 6.7L diesel engine. February-March 2022 CCRG reviewed the supplier process capabilities and maintenance records. Sample carrier parallelism measurements from the suspect time period were analyzed and the statistical distribution was not within expected process capability tolerances. Ford evaluated the field data in light of the new information from the supplier. As of March 15, 2022, Ford is aware of 66 US reports of broken P4 thrust washers on P4 carriers produced from November 7, 2019, through January 5, 2020 (2.8 R/1000), 24 of which reference a Park-related issue. The first known report of a broken P4 thrust washer resulting in P4 gearset damage and a roll-in-Park was received on December 8, 2020, and confirmed through parts return on January 19, 2021. On April 8, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the P4 gearset replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is May 27, 2022 or when the parts available owner letters are mailed. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Remedy P4 gearsets contain a carrier produced with thrust washer pad parallelism within specification. Permanent corrective actions were implemented at the P4 gearset carrier supplier in June, 2021. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-256 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on April 19, 2022. Mailing of owner notification letters is expected to begin May 30, 2022 and is expected to be completed by June 3, 2022. Planned Dealer Notification Date : APR 19, 2022 – APR 19, 2022 Planned Owner Notification Date : MAY 30, 2022 – JUN 03, 2022 * NR – Not Reported

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