Compliance Recall 20C19 – Rear View Camera Improper Function – 2019 Ford F-150 & Super Duty

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April 14, 2022 NHTSA CAMPAIGN NUMBER: 22V252000

Rearview Camera Image May Not Display/FMVSS 111

A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V252

Manufacturer Ford Motor Company

Components BACK OVER PREVENTION

Potential Number of Units Affected 21,904

 

Summary

Ford Motor Company (Ford) is recalling certain 2019 F-150, Super Duty F-250, F-350, F-450, and F-550 vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed June 2, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20C19.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


March 11, 2024

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #3
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function

 

REASON FOR THIS SUPPLEMENT

Affected Vehicle Build Dates: The build date range for Explorer vehicles did not include some 2020 model year vehicles that were also impacted by the camera issue. All affected vehicles are correctly identified in OASIS and FSA VIN lists.

 

AFFECTED VEHICLES

NOTE: Only analog cameras are affected by this program.

Vehicle Model Year Assembly Plant Build Dates
F-150 2019-2020 Dearborn October 26, 2019through May 18, 2020
Kansas City October 25, 2019 through May 18, 2020
F-Super Duty Kentucky Truck October 22, 2019 through May 18, 2020
Ohio October 22, 2019 through May 18, 2020
Mustang 2020 Flat Rock November 18, 2019 through May 26, 2020
Transit Kansas City October 28, 2019 through May 20, 2020
Explorer Chicago November 16, 2019 through May 27, 2020
Expedition Kentucky Truck October 30, 2019 through June 22, 2020
Escape Louisville November 5, 2019 through May 18, 2020
Corsair Louisville November 14, 2019 through May 18, 2020
Edge Oakville November 13, 2019 through May 26, 2020
Nautilus Oakville November 21, 2019 through May 26, 2020
Ranger Michigan December 9, 2019 through May 19, 2020

US population of additional Explorer vehicles: 1,988. Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS COMPLIANCE RECALL

In some of the affected vehicles, insufficient electrical conductivity within the Printed Circuit Board (PCB) internal to the camera may lead to intermittent rear view camera operation. A rear view camera that intermittently displays a blank or distorted image can reduce the driver’s view of what is behind the vehicle and does not conform to the requirements specified by the Federal Motor Vehicle Safety Standard (FMVSS) 111 – Rear Visibility.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the rear view camera following the Technical Instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: The stripped chassis rear view camera assembly is required to perform the repair but does not need to be installed on the vehicle.

NOTE: Truck tailgates are required to perform this service action.

To assist vehicle owners to have this repair completed when parts are available, dealers should:

  • Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
    • Re-deliver the owner’s vehicle after repairs have been completed.
  • Pick-Up & Delivery should be made available for all customers. Refer to the Claiming section for further details.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters for the original population were mailed the week of November 9, 2020. Owner letters for the supplemental population will be mailed the week of April 8, 2024. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

MOBILE SERVICE REPAIR ASSESSMENT LEVEL

  • All repairs in this program have the following assessment level:

– Not a Mobile Service Repair

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

BRANDED / SALVAGED TITLE VEHICLES

Affected branded / salvaged title vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with the replacement of the rear view camera.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

PICK-UP & DELIVERY- Participating Dealers

Dealers participating in the Remote Experience Program:

  • Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery Offset section for additional details.

 

PICK-UP & DELIVERY- Non-participating Dealers

Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are authorized to claim unique services for completing this program.

  • Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery services. Refer to Labor Allowances for details.
  • Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.

 

LINCOLN PICK-UP & DELIVERY

Owners of Lincoln vehicles within a 4 year / 50,000-mile warranty have the option of requesting PickUp & Delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC14054, 2024 Lincoln Pick-Up & Delivery Updates.

  • For Lincoln vehicles outside of 4 years / 50,000-mile warranty, see labor claiming table below.

 

PARTS REQUIREMENTS

Part Number  Description Order Quantity
JL3Z-19G490-CeBay F-150 – Rear View Camera – Except Raptor

(Without PTBA and/or 360 Degree View Camera)

1
JL3Z-19G490-MeBay F-150 – Rear View Camera – Except Raptor

(With PTBA and/or 360 Degree View Camera)

1
JL3Z-19G490-AeBay F-150 – Rear View Camera – Raptor Only 1
LK4Z-19G490-KeBay Transit – Rear View Camera

(Without Co-Pilot 360 and/or Front Camera)

1
LK4Z-19G490-JeBay Transit – Rear View Camera

(With Co-Pilot 360 and/or Front Camera Split View)

1
LL1Z-19G490-BeBay Expedition – Rear View Camera

(Without PTBA and/or 360 Degree View Camera)

1
JL1Z-19G490-GeBay Expedition – Rear View Camera

(With PTBA and/or 360 Degree View Camera)

1
FR3Z-19G490-AeBay Mustang – Rear View Camera 1
LJ6Z-19G490-HeBay Escape – Rear View Camera 1
K2GZ-19G490-KeBay Edge – Rear View Camera 1
LB5Z-19G490-EeBay Explorer – Rear View Camera 1
JC3Z-19G490-FeBay F-Super Duty – Rear View Camera 1
K2GZ-19G490-GeBay Nautilus – Rear View Camera 1
LJ7Z-19G490-GeBay Corsair – Rear View Camera 1
JC3Z-19G490-EeBay F-Super Duty, Transit, Ranger – Rear View Camera (Stripped Chassis Camera Kit) 1

 


CERTAIN 2019-2020 MODEL YEAR MULTIPLE VEHICLE LINES — REAR VIEW CAMERA IMPROPER FUNCTION

 

SERVICE PROCEDURE

NOTE: Only analog cameras are affected by this program.

NOTE: Some cameras may have a rubber grommet or a spacer on them. If the replacement rear view camera does not have the rubber grommet or spacer installed, transfer the original rear view camera rubber grommet or spacer to the replacement camera before installation.

NOTE: If equipped, transfer the washer nozzle and tube assembly to the new camera. See Figure 1.

 

All Except Edge, Corsair and Stripped Chassis Vehicles (F-Super Duty, Ranger and Transit)

– For Edge vehicles proceed to Page 2.
– For Corsair vehicles proceed to Page 6.
– For stripped chassis vehicles with rear view camera – On Vehicle or In Hand, proceed to Page 9.

NOTE: The stripped chassis rear view camera assembly is required to perform the repair, but does not need to be installed on the vehicle.

NOTE: Truck tailgates are required to perform this repair.

1. Replace the Rear Parking Aid Camera. Please follow the Workshop Manual (WSM) procedures in Section 413-13.

 

Edge Vehicles Only

1. Remove the Reversing Lamps. Please follow the Workshop Manual (WSM) procedures in Section 417-01.

2. Remove the six (6) retainers holding the liftgate moulding to the liftgate panel. See Figure 2.

  • Torque to: 28 lb.in (3.2 Nm).

 

3. Disconnect the liftgate moulding washer hose and the electrical connector. See Figure 3.

 

4. Release the liftgate moulding wiring harness retainer by depressing the tabs and pushing the retainer rearward into the liftgate moulding. See Figure 4.

 

CAUTION: The clips that hold the liftgate moulding are secured tightly, to avoid damaging the liftgate moulding, an assistant is required when carrying out this step.

5. With an assistant on the opposite side, release the liftgate moulding clips and remove the liftgate moulding. Figure 5 shows the clip locations and is removed for clarity.

 

6. Remove the screws, separate the wiring guide and remove the rear parking aid camera bracket.
See Figure 6.

 

7. Disconnect the electrical connector and remove and discard the rear parking aid camera. See Figure 7.

 

8. To install, reverse the removal procedure.

 

Vehicles equipped with rear only parking aid camera

9. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module Initialization-BCM, configure the BCM.

 

Vehicles equipped with front and rear parking aid cameras

10. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module Initialization-IPMB, configure the IPMB.

 

Corsair Vehicles Only

1. Remove both Rear Lamp Assemblies. Please follow the Workshop Manual (WSM) procedures in Section 417-01. Within the procedure refer to the liftgate mounted rear lamp assemblies.

2. Remove the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.

3. From the underside of the liftgate moulding, remove the four (4) closeout panel fastener covers.
See Figure 8.

 

4. Remove the four (4) liftgate moulding closeout panel fasteners. See Figure 9.

  • Tighten to: 15 in.lbs (1.7 Nm).

 

5. Separate the liftgate moulding closeout panel (by lifting straight up) and rotate the panel upside.
See Figures 10 and 13.

 

6. Remove the two (2) rear view camera bracket fasteners and the camera bracket. See Figure 11.

  • Tighten to: 10 in.lbs (1.1 Nm).

 

7. Disconnect the electrical connector (a) and remove and discard the rear parking aid camera (b).
See Figure 12.

8. Install the new rear parking aid camera by reversing Step 7. See Figure 12.

 

9. Install the rear view camera bracket and the bracket fasteners by reversing Step 6. See Figure 11.

10. Align the tabs in the closeout panel with the alignment slots in the liftgate moulding. See Figure 13.

NOTE: Ensure that the wiring harness is routed in the factory position prior to reinstalling the closeout panel.

 

11. Install the four (4) closeout panel to liftgate moulding assembly fasteners. See Figure 9.

12. Install the four (4) closeout panel fastener covers. See Figure 8.

13. Install the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.

14. Install both Rear Lamp Assemblies. Please follow the WSM procedures in Section 417-01.

15. Using a diagnostic scan tool, configure the rear parking aid camera.

 

Stripped Chassis Camera Kit – On Vehicle or In Hand (F-Super Duty, Ranger and Transit)

NOTE: For In Hand Camera kits, please follow Steps 3 through 5.

1. Disconnect the cameras’ electrical connector. See Figure 14.

 

2. Make note of the fastener location on the camera bracket and remove the two (2) short camera to bracket fasteners (one on each side) and remove the camera assembly from the bracket.
See Figure 15.

 

3. Remove the two (2) long screws from the back side of the camera housing and separate the housing halves. See Figure 16.

 

4. Paying close attention to the camera’s orientation inside the housing, remove the original camera and install the replacement camera. See Figure 17.

 

5. Attach the camera housing halves and install the two (2) long screws. See Figure 16.

  • Tighten the screws to: 0.8 Nm (7.08 lb-in).

6. Position the camera and housing assembly into the mounting bracket. Rotate the camera until it aligns with the original alignment slots (noted before removal). Install a short screw on both sides to secure the camera in this position on the mounting bracket. See Figure 15.

  • Tighten the screws to: 0.7 Nm (6.19 lb-in).

7. Connect the cameras’ electrical connector. See Figure 14.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
FORD F-150 2019
FORD F-250 SD 2019
FORD F-350 SD 2019
FORD F-450 SD 2019
FORD F-550 SD 2019

 


14 Associated Documents

Recall Acknowledgement

RCAK-22V252-7728.pdf 645.114KB

 


Noncompliance Notice 573 Report

RCLRPT-22V252-1328.PDF 215.703KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 20C19 – Supplement #2 Certain 2019-2020 Model Year Multiple Vehicle Lines Rear View Camera Improper Function

RCMN-22V252-0306.pdf 5654.851KB

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Owner Notification Letter(Part 577)

RCONL-22V252-5296.pdf 51.739KB

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Recall Quarterly Report #1, 2022-2

RCLQRT-22V252-8497.PDF 211.147KB

 


Recall Quarterly Report #2, 2022-3

RCLQRT-22V252-9553.PDF 211.246KB

 


Recall Quarterly Report #3, 2022-4

RCLQRT-22V252-1607.PDF 211.324KB

 


Recall Quarterly Report #4, 2023-1

RCLQRT-22V252-8037.PDF 211.438KB

 


Recall Quarterly Report #5, 2023-2

RCLQRT-22V252-6579.PDF 211.557KB

 


Recall Quarterly Report #6, 2023-3

RCLQRT-22V252-3603.PDF 211.785KB

 


ISSUED Renotification Notice

RCRN-22V252-6435.pdf 285.787KB

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Recall Quarterly Report #7, 2023-4

RCLQRT-22V252-5643.PDF 211.86KB

 


ISSUED Renotification Notice

RCRN-22V252-2741.pdf 128.912KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V252-3118.pdf 2999.675KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V252&docType=RCL

 


 

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  • 【Wider Compatibility】The car rear camera adopts CVBS/AHD compatible signal and RCA video port, supporting connection with your radio, DVD player, OEM navigation or any display with RCA video input. It fits a variety of vehicle lengths, including cars, pickups, SUVs, campers, trucks, and vans (vehicles over 24 inches require separate extension cord purchase).
Bestseller No. 9
ACAUTO Rear View Backup Reverse Camera Fit for Ford Flex 2013-2019,Safety Parking Back Up Assist Camera OE Number GA8Z-19G490-A EA8Z-19G490-A DA8Z-19G490-A DA8Z-19G490-C
  • 【Compatible Model And Year]】This Rear View Backup Camera is fit for Ford Flex 2013-2019; Please check the fitment via amazonconfrimfit and your local dealer before purchasing.
  • 【Replace Part Number/ OE Number】The backup Camera Supports following OE Numbers: DA8Z-19G490-A, DA8Z-19G490-C, EA8Z-19G490-A, GA8Z-19G490-A. Please kindly compare the OE Numer before bidding to avoid unnecessary Loss.
  • 【Clear Day and Night】This Reversing Parking Assist Camera made of high quality material and lens, support 170° wide vision and provides the driver with a clear and accurate color reproduction whenever in the day or night.
  • 【Original Factory OE Design】 Backup camera fit for Ford Flex Can perfectly fit with the vehicle, show up the reversing tracking line for parking accurately; (The track line depends on whether your original car has). This accessories fit for Ford Flex Improves rear-view visibility to avoid obstacles, reverse parking mishaps, and ensure safer driving.
  • 【Easy Replacement】Plug and Play Design, Upgrade your vehicle with this hassle-free reverse camera that seamlessly replaces your existing one.
SaleBestseller No. 10
NATIKA Backup/Front View Camera,IP69K Waterproof Great Night Vision HD and Super Wide Angle Metal OEM Style Reverse Rear View Backup Camera for Cars Pickup Trucks SUVs RVs Vans (Black)
  • Backup camera with IP69K waterproof IP rate.It designed with fully sealed glue filling craft, so it waterproof function is better than IP67 and IP68, you absolutely no need to worry about water, fog or mist inside. NOTE: please separately order a suitable harness to complete installation if connect it to a factory radio/screen.
  • Rear view camera with a latest HD 600TVL 1/2.7inch image sensor and 170 degree super wide viewing angle lens, that's great for you to check the invisible blind spot clearly and make parking safe and simple.
  • Reverse camera housing is metal,small size and OEM style design. Also it is built in multifunctional switching loops function,you can switch it to be front view, also support guide line on/off switching and cut the purple loop to choose a vertical down-ward view from like a tailgate down view(tailgate mounting).
  • Backup camera can fit most types of DC 12-24V different length vehicles. Such as Cars, Pickup Trucks, SUVs, Vans, RVs, etc. It with great night vision (low illumination level: 0.01Lux).
  • Customer satisfaction is our top priority. NATIKA offer 30 days money back guarantee,24 months replacement warranty,lifetime support guarantee and 7 days-24 hours professional customer service and technical support.

Last update on 2024-07-14 / Affiliate links / Images from Amazon Product Advertising API

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