Safety Recall 20S30 – Side Door Latch Previously Repaired Under 15S16 or 16S30 – 2011-2015 Ford & Lincoln

June 8, 2020 NHTSA CAMPAIGN NUMBER: 20V331000

Doors May Open While Driving

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

 

NHTSA Campaign Number: 20V331

Manufacturer Ford Motor Company

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 2,147,323

 

Summary

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

 

Remedy

Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle’s door latches and enter the date codes into a website to determine if the latches are correct. This recall began July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S30.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


July 28, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Safety Recall 20S30

Certain 2011-2014 Fiesta, 2013-2014 Fusion and MKZ, 2013-2015 C-MAX and Escape, 2012-2015 Focus, 2015 MKC and Mustang, and 2014-2016 Transit Connect Vehicles
Side Door Latch Previously Repaired Under 15S16 or 16S30

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Fiesta 2011-2014 Cuautitlan January 26, 2010 through October 31, 2013
Fusion 2014 Flat Rock June 18, 2013 through October 31, 2013
Fusion 2013-2014 Hermosillo May 11, 2012 through October 31, 2013
MKZ 2013-2014 Hermosillo July 19, 2012 through October 31, 2013
Mustang 2015 Flat Rock February 14, 2014 through April 30, 2015
Escape 2013-2015 Louisville December 23, 2011 through January 31, 2015
MKC 2015 Louisville November 18, 2013 through January 31, 2015
C-Max 2013-2015 Michigan February 2, 2012 through January 31, 2015
Focus 2012-2015 Michigan October 4, 2010 through January 31, 2015
Transit Connect 2014-2016 Valencia (Spain) August 9, 2013 through February 1, 2016

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

Ford Motor Company has determined that some vehicles claimed by dealers as repaired under Safety Recalls 15S16 & 16S30 did not receive the claimed repairs, or the repair may not have been completed properly. If a vehicle did not receive the claimed repairs, the door latches have a pawl spring tab that may break. This condition will typically prevent the door from latching. If the customer is able to latch the door after repeated attempts to shut the door, there is potential the door may unlatch while driving, increasing the risk of injury.

 

OWNER SELF INSPECTION

Owners will be given the option to inspect their vehicle’s door latch date codes and enter the data using Ford’s Customer Site, which will determine if a prior recall repair was properly completed. Alternatively, they can take their vehicle to a Ford or Lincoln dealer for inspection under Safety Recall 20S30.

NOTE: Dealers are not to use the Customer Site to confirm latch information. Instead, dealers are to utilize the Dealer Site indicated in the SERVICE ACTION section, which allows for FSA claim approval codes to be issued for FSA claiming.

All latch confirmation attempts by both customers and dealers are recorded by VIN, date, and attempt number, and are subject to review.

 

SERVICE ACTION

For customers who are unable to receive confirmation of their vehicle’s latch date codes using the customer website, or who prefer not to inspect their vehicle, dealers are to inspect all affected door latches and submit date codes for review using Ford’s Dealer Site at dealer.fordlatchrecall.com.

Any vehicle found to have factory installed door latches will require replacement of all door latches as directed by Ford Motor Company. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed beginning the week of July 27, 2020. Dealers should inspect any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

Attachment I:Administrative Information
Attachment II:Labor Allowances and Parts Ordering Information
Attachment III:Inspection Instructions
Attachment IV:Repair Instructions – Fiesta, Fusion, MKZ
Attachment V:Repair Instructions – All Other Vehicles
Attachment VI:SSSC Approval Types and Contact Preparation
Owner Notification Letters
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

Safety Recall 20S30
Certain 2011-2014 Fiesta, 2013-2014 Fusion and MKZ, 2013-2015 C-MAX and Escape, 2012-
2015 Focus, 2015 MKC and Mustang, and 2014-2016 Transit Connect Vehicles
Side Door Latch Previously Repaired Under 15S16 or 16S30

 

OASIS ACTIVATION

OASIS was activated on June 9, 2020.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on June 9, 2020. Owner names and addresses will be available by August 21, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should inspect their vehicles or contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they ensure the doors are securely latched without using excessive effort before driving.

  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • Claiming a refund will not close the recall on the vehicle. The vehicle will still be subject to an inspection and repair, if needed.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with door latch replacements performed after repairs were claimed under 15S16 or 16S30.

 

RENTAL VEHICLES

With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required. However, if you have a unique owner circumstance which may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
    • Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Approval Codes
    • All repairs under 20S30 will require an approval code for claim submission. Refer to Attachment VI to better understand approval types and for best practices when submitting SSSC contacts for approval under this recall.
      • For door latch date codes that are confirmed using Ford’s Dealer Site, the approval code will require RO NUMBER, RO LINE, and RO OPEN DATE
      • For vehicles that require door latch replacements, all information listed above will be required in addition to door latch date codes and photo documentation. Additional information may be requested by the SSSC.
    • Dealers are responsible for the accuracy of all information submitted in contacts.
  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 20S30 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. o The required approval code must be submitted on the program line. It is not to be used for related damage lines.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

  • Rentals (if approved): For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
  • Refunds: Submit refunds on a separate repair line.
    • Program Code: 20S30             – Misc. Expense: ADMIN
    • Expense: REFUND             – Misc. Expense: 0.2 Hrs.
  • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

ATTACHMENT II

Safety Recall 20S30
Certain 2011-2014 Fiesta, 2013-2014 Fusion and MKZ, 2013-2015 C-MAX and Escape, 2012-
2015 Focus, 2015 MKC and Mustang, and 2014-2016 Transit Connect Vehicles
Side Door Latch Previously Repaired Under 15S16 or 16S30

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Inspect Only (all latches confirmed)

  • includes time to inspect latches, enter date code information for review, and submit for prior approval via the SSSC Web Contact Site
  • Closes the FSA and may not be combined with any other labor operation
20S30A 0.4 Hours
Administrative time to:

  • submit photos and date codes of original door latches
  • bench test
  • inspect and record new latch date codes
  • obtain service manager sign off on the R.O.
  • upload photos and survey responses

Claim in addition to ONE of the appropriate labor operations listed below.

20S30BB 1.3 Hours
Replace all four door latches – 2011-2014 Fiesta 20S30C 1.5 Hours
Replace all four door latches – 2013-2014 Fusion/MKZ 20S30D 1.8 Hours
Replace both side door latchesMustang 20S30E 1.3 Hours
Replace both sliding door latchesTransit Connect 20S30F 1.0 Hours
Replace all four side door latchesC-MAX 20S30G 1.5 Hours
Replace all four side door latchesFocus 20S30H 1.5 Hours
Replace all four side door latchesEscape 20S30J 1.4 Hours
Replace all four side door latchesMKC 20S30K 1.5 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Latch Kit Table – Fiesta, Fusion and MKZ

Description Order Quantity Claim Quantity Part Number
Fiesta with Keyless Entry Door Latch Kit (contains 4 latches) 1 1 DE8Z-54264A26-B Safety Recall 20S30 - Side Door Latch Previously Repaired Under 15S16 or 16S30 - 2011-2015 Ford & Lincoln » small light
Fiesta without Keyless Entry* Door Latch Kit (contains 4 latches) 1 1 DE8Z-54264A26-A Safety Recall 20S30 - Side Door Latch Previously Repaired Under 15S16 or 16S30 - 2011-2015 Ford & Lincoln » small light
Fusion and MKZ Door Latch Kit (contains 4 latches) 1 1 DS7Z-54264A26-A
 

 

 

 

 

*Fiesta vehicles without Keyless Entry are equipped with a lock cylinder in the passenger front door.

 

Latch Kit Table – All Other Vehicles

Description Order Quantity Claim Quantity Part Number
C-MAX / Escape / 2012-2014 Focus / MKC Door Latch Kit (contains 4 latches) 1 1 CJ5Z-54264A26-A
2015 Focus Door Latch Kit (contains 4 latches) 1 1 CJ5Z-54264A26-B
Mustang Door Latch Kit (contains 2 latches) 1 1 CJ5Z-54264A26-C
Transit Connect Door Latch Kit (contains 2 latches) 1 1 CJ5Z-54264A26-D
 

 

 

 

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2011-2014 FIESTA, 2013-2014 FUSION AND MKZ, 2013-2015 C-MAX AND ESCAPE, 2012-2015 FOCUS, 2015 MKC AND MUSTANG, AND 2014-2016 TRANSIT CONNECT VEHICLES — SIDE DOOR LATCH PREVIOUSLY REPAIRED UNDER 15S16 OR 16S30

 

SERVICE PROCEDURE

1. Determine if the vehicle has any door latching symptoms. Proceed to Step 2.

2. Inspect and record the date code located on all affected latches. See Figure 1.

 

NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.

 

NOTE: Date code style and orientation may vary. Date codes can be from 4 to 7 alphanumeric characters.

 

NOTE: This step is only to be performed on the rear doors and is not required for Mustang and Transit Connect vehicles.

3. Inspect and record if the rear door latch has the presence of a child lock as evidenced by a white slotted circle. See Figure 2

4. Enter latch information using the Dealer Site at dealer.fordlatchrecall.com.

 

NOTE: Dealers are not to use the Customer Site to confirm latch information, as this will prevent
dealer FSA claims from being processed.

 

NOTE: Use care when entering latch code information. All latch confirmation attempts by both customers
and dealers are recorded by VIN, date, and attempt number, and are subject to review.

– If all door latch codes are confirmed and there are no door latching symptoms on the vehicle,
submit a Dealer Self Service contact.

– If one or more latches cannot be confirmed, or the vehicle is missing a child safety lock, submit a
Date Code Review contact.

– If the vehicle is exhibiting door latching symptoms, submit a Failed Latch Review contact.

 

NOTE: Refer to Attachment VI for more information regarding SSSC approvals and best practices.

 

CERTAIN 2011-2014 FIESTA, 2013-2014 FUSION AND MKZ, 2013-2015 C-MAX AND ESCAPE, 2012-2015 FOCUS, 2015 MKC AND MUSTANG, AND 2014-2016 TRANSIT CONNECT VEHICLES – SIDE DOOR LATCH PREVIOUSLY REPAIRED UNDER 15S16 OR 16S30

 

 

SERVICE PROCEDURE

1. Open the driver’s side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on the lower A-pillar. This picture will need to be submitted in the Special Service Support Center (SSSC) web questionnaire.

 

NOTE: Latch date code can be comprised of numbers or letters 4-7 characters in length.

 

NOTE:

  • To view a video demonstrating the removal and installation of the exterior door handle while installed on the vehicle, click the video icon. Video Icon
  • To view a video demonstrating the removal and installation of the exterior door handle on a bench for additional clarity, click the video icon. Video Icon
  • f you experience difficulty removing and/or installing the exterior door handle, you may need to reset the door handle reinforcement. To view a video that will aid technicians in understanding how to reset the door handle reinforcement, or to further understand how the exterior door handle and door reinforcement function, click the video icon. Video Icon

 

FUSION, MKZ AND FIESTA VEHICLES

NOTE: Videos demonstrating the complete repairs can be found below.

Fusion Video Icon /MKZ Fiesta Video Icon

 

1. Replace all four door latches. For additional information, refer to Workshop Manual (WSM) Section 501-14.

2. As each old door latch is removed, perform the Door Latch Functionality Bench Test on page 4.

3. When repairs are complete, verify the presence of a child lock in each of the rear door latches. See Figure 2.

4. Once the new latches have been installed in the vehicle, record all four date codes of the new latches. Additionally, capture a picture of the date code of each new door latch (four pictures total) showing them installed in the vehicle. These pictures will need to be submitted in the SSSC
web questionnaire. See Figure 3.

 

NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.

 

5. The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service manager sign-off on the repair order. This will be need to be submitted in the SSSC web questionnaire (image, scan, or PDF).

6. Update your SSSC approval contact with the photo of the VIN, the new latch date codes, the images of the new latches installed in the vehicle (clearly reflecting the latch date codes), and the Service Manager sign-off.

 

Door Latch Functionality Bench Test

NOTE: Once the door latches have been removed, perform the Door Latch Functionality Bench Test. Record the data for use in the SSSC web questionnaire.

 

NOTE: Video demonstrating the complete Door Latch Functionality Bench Test can be found below. Rear door latch shown, Front door latch similar.

Bench Test Video Icon

 

1. Using a suitable screwdriver, insert and engage the door latch mechanism. See Figure 4.

 

NOTE: Rear door latch shown, Front door latch similar.

 

2. Turn the door latch on its side, and slide the interior handle release lever to release the latching mechanism. See Figure 5.

3. With the interior handle release lever engaged, place screwdriver back in the latch and verify that the latch releases. See Figure 6.

4. Re-engage the latch with the screwdriver. See Figure 4.

5. After the latch has been placed in the latched position, take a second screwdriver and actuate the exterior handle release lever. See Figure 7.

6. With the exterior handle release lever engaged, verify that the latch releases. See Figure 8.

 

CERTAIN 2011-2014 FIESTA, 2013-2014 FUSION AND MKZ, 2013-2015 C-MAX AND ESCAPE, 2012-2015 FOCUS, 2015 MKC AND MUSTANG, AND 2014-2016 TRANSIT CONNECT VEHICLES- SIDE DOOR LATCH PREVIOUSLY REPAIRED UNDER 15S16 OR 16S30

 

SERVICE PROCEDURE

NOTE: Videos demonstrating the complete repairs on Focus and Escape vehicles can be found below.
Focus Escape

1. Open the driver’s side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on the lower A-pillar. This picture will need to be submitted in the Special Service Support Center (SSSC) web questionnaire.

 

NOTE: Latch date codes can be comprised of numbers or letters 4-7 characters in length.

 

IMPORTANT: If equipped, ensure that the blocking lever and blocking lever spring are transfered to the new door latch, along with all other components removed from the old door latch. See Figure 2.

 

TABLE OF CONTENTS

C-MAX and Focus Page 3
Escape and MKC Page 5
Transit Connect Page 7
Mustang Page 12
Door Latch Functionality Bench Test Page 14

 

C-MAX and Focus Vehicles

NOTE: For front door latch replacement, it is not necessary to remove the door modules, speakers, or water shield. To access components for removal, position aside the water shield as needed. See Figure 3.

 

1. Replace the front and rear side door latches. Please follow the Workshop Manual (WSM) procedures in Section 501-14.

2. As each old door latch is removed, perform the Door Latch Functionality Bench Test. See Page 14.

3. Verify the presence of a child lock in both rear doors. See Figure 4.

4. Once the new latches have been installed in the vehicle, record all four date codes of the new latches. Additionally, capture a picture of the date code of each new door latch (four pictures total) showing them installed in the vehicle. These pictures will need to be submitted on the SSSC web questionnaire. See Figure 5.

 

NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.

 

5. The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service manager sign-off on the repair order. This will need to be submitted in the SSSC web questionnaire.

6. Update your SSSC approval contact with the photo of the VIN, the new latch date codes, the images of the new latches installed in the vehicle (clearly reflecting the latch date codes), and the Service Manager sign-off.

 

Escape and MKC Vehicles

NOTE: For front door latch replacement, it is not necessary to completely remove the window regulator. Remove the two bolts and position aside the outer portion of the window regulator. See Figure 6.

 

1. Replace the front and rear side door latches. Please follow the WSM procedures in Section 501-14.

2. As each old door latch is removed, perform the Door Latch Functionality Bench Test. See Page 14.

3. Verify the presence of a child lock in both rear doors. See Figure 7.

4. Once the new latches have been installed in the vehicle, record all four date codes of the new latches. Additionally, capture a picture of the date code of each new door latch (four pictures total) showing them installed in the vehicle. These pictures will need to be submitted on the SSSC web questionnaire. See Figure 8.

 

NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.

 

5. The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service manager sign-off on the repair order. This will need to be submitted in the SSSC web questionnaire.

6. Update your SSSC approval contact with the photo of the VIN, the new latch date codes, the images of the new latches installed in the vehicle (clearly reflecting the latch date codes), and the Service Manager sign-off.

 

Transit Connect Vehicles

NOTE: Only the RH and LH sliding door latches are affected on Transit Connect Vehicles.

 

1. Remove the sliding door trim panel. Please follow the WSM procedures in Section 501-05.

2. Raise the sliding door glass to the full up position. See Figure 9.

3. Remove the sliding door watershield using an interior trim remover tool. See Figure 10.

4. Remove the sliding door latch bolts. See Figure 11.

5. Remove the sliding door latch bolts. See Figure 12.

  • Torque: 106 lb.in (12 Nm).

6. Disconnect the electrical connector from the sliding door latch. See Figure 13.

7. Position the sliding door latch out of the sliding door. See Figure 14.

8. Disconnect the interior and exterior sliding door latch cables. Remove and discard the sliding door latch. See Figure 15.

 

NOTE: When installing the new sliding door latches, align the child lock actuator with the slot in the sliding door before installing the sliding door latch bolts.

 

9. To install new sliding door latches, reverse the removal procedure.

10. As each old door latch is removed, perform the Door Latch Functionality Bench Test. See Page 14.

11. Once the new latches have been installed in the vehicle, record both date codes of the new latches. Additionally, capture a picture of the date code of each new door latch (two pictures total) showing them installed in the vehicle. These pictures will need to be submitted on the SSSC web questionnaire. See Figure 16.

 

NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.

 

12. The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service manager sign-off on the repair order. This will need to be submitted in the SSSC web questionnaire.

13. Update your SSSC approval contact with the photo of the VIN, the new latch date codes, the images of the new latches installed in the vehicle (clearly reflecting the latch date codes), and the Service Manager signoff.

 

Mustang Vehicles

NOTE: Use this procedure to service the side door latches.

 

1. Remove the front door trim panel. Please follow the WSM procedures in Section 501-05.

2. Align and apply masking tape or equivalent to window glass fore and aft along window seals as
reference points for alignment during re-installation of the window glass. See Figure 17.

 

NOTE: BEFORE removing the fasteners, mark all of the fasteners for the aft front door glass run and front door window regulator with a paint pen or permanent marker. See Figure 18.

 

3. Replace both side door latches. Please follow the WSM procedures in Section 501-14.

 

NOTE: When reinstalling the window glass, align the tape with the window seal to ensure proper fit before tightening the fasteners. Door window glass adjustment is not necessary when following this procedure. See Figure 17.

 

4. As each old door latch is removed, perform the Door Latch Functionality Bench Test. See Page 14.

5. Once the new latches have been installed in the vehicle, record both date codes of the new latches. Additionally, capture a picture of the date code of each new door latch (two pictures total) showing them installed in the vehicle. These pictures will need to be submitted on the SSSC web questionnaire. See Figure 19.

 

NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.

 

6. The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service manager sign-off on the repair order. This will need to be submitted in the SSSC web questionnaire.

7. Update your SSSC approval contact with the photo of the VIN, the new latch date codes, the images of the new latches installed in the vehicle (clearly reflecting the latch date codes), and the Service Manager signoff.

 

Door Latch Functionality Bench Test

NOTE: Once the door latches have been removed, perform the Door Latch Functionality Bench Test. Record the data for use in the SSSC web questionnaire.

 

NOTE: Video demonstrating the complete Door Latch Functionality Bench Test can be found below. Rear door latch shown, Front door latch similar.

Bench Test Video Icon

 

1. Using a suitable screwdriver, insert and engage the door latch mechanism. See Figure 20.

 

NOTE: Rear door latch shown, Front door latch similar.

 

2. Turn the door latch on its side, and slide the interior handle release lever to release the latching mechanism. See Figure 21.

3. With the interior handle release lever engaged, place screwdriver back in the latch and verify that the latch releases. See Figure 22.

4. Re-engage the latch with the screwdriver. See Figure 20.

5. After the latch has been placed in the latched position, take a second screwdriver and actuate the exterior handle release lever. See Figure 23.

6. With the exterior handle release lever engaged, verify that the latch releases. See Figure 24.

 

CERTAIN 2011-2014 FIESTA, 2013-2014 FUSION AND MKZ, 2013-2015 C-MAX AND ESCAPE, 2012-2015 FOCUS, 2015 MKC AND MUSTANG, AND 2014-2016 TRANSIT CONNECT VEHICLES — SIDE DOOR LATCH PREVIOUSLY REPAIRED UNDER 15S16 OR 16S30

SSSC APPROVAL TYPES

Based on the condition of the customer’s vehicle and the result of the Dealer Site latch code processing, dealers will need to submit for approval using one of three methods listed in the flow chart below.

 

CONTACT PREPARATION

To improve the dealer experience and reduce the potential for unnecessary SSSC contacts, dealers are encouraged to use the following best practices when submitting information to both the Dealer Site and the SSSC. Three contact types are available for processing 20S30 requests.

 

ALL CONTACTS

  • Inspect the latch codes on ALL affected doors – this information will be required on every vehicle that is inspected by a Dealer, whether or not it requires repairs
  • Be sure to clearly identify and document each character in each of the latch codes (codes can be 4-7 characters long, including letters and numbers) for accuracy when submitting via the Dealer Site

 

DEALER SELF SERVICE CONTACTS

  • If the Dealer Site indicates that all latches on the vehicle are confirmed, be sure to enter accurate repair order information in the Dealer Self Service contact. Incorrect repair order information will invalidate the approval code and prevent the warranty claim from being processed.

 

DATE CODE REVIEW & FAILED LATCH REVIEW CONTACTS

  • If the Dealer Site indicates a Date Code Review or Failed Latch Review contact is needed:
    • Ensure that the photos you supply clearly reflect the date codes of ALL affected latches. See Figure 1 for example clear photo. Any of the following can prevent an approval contact from being processed for approval the first time:
      • Latch code out of focus
      • Glare on latch code (use a constant light source and disable the camera’s flash for best results)
      • Insufficient lighting
      • Latch code obstructed due to camera angle
    • Clearly label each door latch using a sticky note (or similar notation). See Figure 1 for an example

NOTE: Photos that do not clearly reflect the location and date code of each affected door latch will prevent an SSSC approval request from being processed.

 


July 2020

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S30 / NHTSA Recall 20V-331

2014 Focus
Your Vehicle Identification Number (VIN):

 

Your vehicle was brought in for repair to replace the door latches under Safety Recall 15S16 or 16S30. A Ford Motor Company investigation has uncovered that some number of latches were not replaced or may not have been replaced correctly. The date codes of your latches need to be inspected to ensure your vehicle received the proper repair. We believe, especially in today’s environment, many customers would prefer to do the inspection on their own rather than visiting the dealer. We are offering both a self-inspection option and an option to have your dealer inspect your vehicle, should you prefer it. A dealer inspection will remain available even if you begin the inspection on your own.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? Your vehicle was previously repaired under Safety Recall 15S16 or 16S30. During that repair, your vehicle’s door latches were to be replaced to help reduce the risk of doors not closing or doors opening while driving.

It is possible that one or more of your door latches was not replaced or may not have been replaced correctly.

What  is the risk? If a door latch was not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury.
What needs to be done? The door latch date codes in your vehicle need to be inspected to verify that the previous door latch recall repair was completed as intended.

For your convenience and to encourage the continued social distancing requirements by many state and local governments related to COVID-19, Ford is providing you with the option to complete this simple inspection yourself using the attached self-inspection sheet. By utilizing this option, you should not need to take your vehicle to your dealer unless your vehicle is exhibiting door latching concerns (door will not latch or opens while driving).

In the unlikely event that the system cannot confirm the latches on your vehicle based on your input, or if your vehicle is exhibiting door latching concerns, you will need to take your vehicle to your dealership for additional inspection and/or repairs.

If you do not wish to complete this inspection yourself, your dealer will inspect your vehicle for you.

How long will it take? You can complete this simple inspection on your vehicle in 15 minutes or less.

Alternatively, if you take your vehicle to your dealer, the time needed for inspection and any necessary repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

What should you do? If your vehicle is not exhibiting any door latching concerns, decide if you want to inspect your vehicle or have your dealer complete the inspection. If you decide to inspect it on your own, please do so as soon as possible using the attached self-inspection sheet.

If your vehicle’s door latches are not working properly, or if you want your dealer to inspect your vehicle, please call your dealer without delay and request a service date for Recall 20S30. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle if you confirm that, before driving, all doors are securely latched without using excessive effort.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through  the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit www.Fordowner.com.
Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used.

You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to door latching concerns after repairs were claimed under 15S16 or 16S30. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.

Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you.

Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com.

Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-331.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 


Julio de 2020

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S30 / Campaña 20V-331 de la NHTSA

2014 Focus
Número de identificación del vehículo (VIN):

En su vehículo ya se realizó una reparación para reemplazar las chapas de las puertas, conforme a la Campaña de seguridad 15S16 o 16S30. En una investigación de Ford Motor Company se detectó que un número de chapas no se reemplazó, o no se efectuó correctamente el reemplazo. Para asegurar que en su vehículo se haya realizado la reparación adecuada, se deben inspeccionar los códigos de fecha de las chapas. Pensamos que, en el contexto actual, muchos clientes preferirían realizar ellos mismos la inspección, en lugar de visitar el distribuidor Ofrecemos la opción de inspección personal así como también la opción de llevar el vehículo al distribuidor para inspección, la que sea de su preferencia. La inspección en un distribuidor permanecerá disponible incluso si usted comienza la inspección usted mismo.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? Su vehículo fue reparado anteriormente conforme la Campaña de seguridad 15S16 o 16S30. Durante esa reparación, las chapas de las puertas se debieron reparar con el fin de reducir el riesgo de que las puertas no cerraran o que las puertas se abrieran mientras el vehículo está en movimiento.

Es posible que una o más de las chapas de las puertas no se haya reemplazado o no se haya reemplazado correctamente.

¿Qué riesgo existe? Si la chapa de una puerta no se reemplazó, el riesgo de que se rompa la lengüeta del resorte del trinquete en el interior de la chapa continúa presente. En general, esta condición evita que las puertas se traben. En determinadas situaciones, si bien ha sido posible cerrar las puertas, estas pueden abrirse mientras maneja, lo que aumenta el riesgo de sufrir lesiones.
¿Qué se debe hacer? Los códigos de fecha de las chapas de las puertas de su vehículo se deben inspeccionar para verificar que se haya realizado la reparación asociada a la campaña de la chapa de la puerta anterior, según lo previsto.

Para su conveniencia y con el fin de cumplir el distanciamiento social sugerido por muchos estados y gobiernos locales a raíz del COVID-19, Ford le proporciona la opción de que usted mismo lleve a cabo esta simple inspección; para ello debe utilizar la hoja de inspección personal adjunta. Al utilizar esta opción, no será necesario que lleve el vehículo al distribuidor, a menos que existan problemas con la chapa de la puerta (la puerta no se traba o se abre mientras el vehículo está en movimiento).

En el poco probable caso de que el sistema no pueda confirmar que las chapas de su vehículo son seguras, en base a sus comentarios, o si existen problemas con las chapas de las puertas, deberá llevar el vehículo al distribuidor para una inspección o reparación adicional.

Si no desea realizar usted mismo esta inspección, su distribuidor inspeccionará el vehículo.

¿Cuánto tiempo tomará? Esta simple inspección del vehículo a usted le tomará 15 minutos o menos.

Alternativamente, si lleva el vehículo a su distribuidor, el tiempo necesario para esta inspección y cualquier reparación necesaria será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.

¿Qué debe hacer? Si su vehículo no presenta ningún problema con las chapas de las puertas, decida si desea inspeccionar usted mismo el vehículo o si lo llevará a un distribuidor para inspección. Si opta por inspeccionar usted mismo el vehículo, hágalo tan pronto como sea posible. Se adjunta una hoja de inspección personal para dicha revisión.

Si las chapas de las puertas de su vehículo no están funcionando correctamente, o si desea que un distribuidor inspeccione el vehículo, llame a su distribuidor a la brevedad y solicite una cita de servicio para llevar a cabo la Campaña 20S30. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible.

Puede continuar manejando su vehículo de forma segura, si confirma que, antes de partir, todas las puertas se han trabado firmemente, sin utilizar esfuerzo excesivo.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite www.Fordowner.com.
¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas.

Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con problemas en las chapas de las puertas después de que se hayan solicitado las reparaciones según las Campañas 15S16 o 16S30. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.

También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado.

Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación.

¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.

Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 20V-331 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 


Customer Inspection Sheet

 

Note before starting:

If you plan to use an internet browser on your personal computer, you can use the graphic in Step 4 to write down your vehicle’s information before logging into the web site. If you will be using a mobile device, you can enter your vehicle’s information directly into the website as you inspect your vehicle.

 

Step 1

PC USERS: Using your internet browser, navigate to www.fordlatchrecall.com.

Or

MOBILE USERS: Using your mobile device, scan the QR code to open the customer inspection website. Using this option will enter the vehicle identification number (VIN) of your affected vehicle for you.

Alternatively, you can type the address in your mobile browser.

 

Step 2

Watch the brief tutorial video on the website to familiarize yourself with the procedure. You can also refer to the illustrated guide beginning on the next page.

 

Step 3

PC USERS: Enter the VIN of your affected vehicle in the VIN field of the website. Note that the VIN of your vehicle should match the VIN at the beginning of this letter.

Or

MOBILE USERS: If you use the QR code to open the website on your mobile device, confirm that the VIN displayed in the VIN field matches the VIN on the vehicle you are inspecting.

 

Step 4

Record the door latch codes from all four door latches in the website. Remember – latch codes may be 4 to 7 characters long (numbers and/or letters). Be sure you record all the characters for each latch. For the rear doors, you also need to document whether or not the child locks are present.

 

Left (Driver) Front Latch Code

Right (Passenger) Front Latch Code

Child Lock Present?

☐  Yes

☐ No

Left (Driver) Rear Latch Code

Right (Passenger) Rear Latch Code

Child Lock Present?

☐  Yes

☐ No

 

Step 5

Double check the information that you entered for each door!

Once you are certain that the information has been entered correctly, click the Submit button.

 

Step 6

If the website reports that it is able to confirm the information you entered, you’re done! No further action is required – your vehicle will automatically be closed out of this program.

If the website cannot confirm your information, you need to recheck the information you entered and resubmit. If the codes you entered were correct, you need to take your vehicle to your dealer for additional inspection and/or repairs. Refer to your owner letter for more information.

 


Hoja de inspección del cliente

 

Nota ante de comenzar:

Si va a utilizar el navegador de Internet de su computadora personal, puede utilizar los gráficos en el Paso 4 para escribir la información del vehículo antes de iniciar sesión en el sitio web. Si utilizará un dispositivo móvil, puede introducir la información del vehículo directamente en el sitio web, en la medida que inspeccione el vehículo.

 

Paso 1

USUARIOS DE PC: Si utiliza su navegador de Internet, vaya a www.fordlatchrecall.com.

O

USUARIOS MÓVILES: Si utiliza su dispositivo móvil, escanee el código QR para abrir el sitio web de la inspección del cliente. Al utilizar esta opción, se introducirá automáticamente el número de identificación del vehículo (VIN) del vehículo afectado.

Alternativamente, puede escribir la dirección en su navegador móvil.

 

Paso 2

Vea el breve video del tutorial en el sitio web para familiarizarse con el procedimiento. También puede consultar la guía ilustrada que comienza en la página siguiente.

 

Paso 3

USUARIOS DE PC: Introduzca el VIN del vehículo afectado en el campo VIN del sitio web. Tenga presente que el VIN de su vehículo debe coincidir con el VIN que aparece al comienzo de esta carta. O

USUARIOS MÓVILES: Si utiliza el código QR para abrir el sitio web en su dispositivo móvil, confirme que el VIN que aparece en el campo VIN coincida con el VIN en el vehículo que está inspeccionando.

 

Paso 4

Registre en el sitio web los códigos de las chapas de las cuatro puertas. Recuerde: los códigos de las chapas deben ser de 4 a 7 caracteres (números y/o letras). Asegúrese de registrar todos los caracteres de cada chapa. En las puertas traseras, también debe registrar si hay o no seguros de niños presentes.

 

Código de la chapa de la puerta delantera izquierda (conductor)

Código de la chapa de la puerta trasera izquierda (lado del conductor)

¿Hay seguro de niños presente?

  • No

Código de la chapa de la puerta delantera derecha (pasajero)

Código de la chapa de la puerta trasera derecha (lado del pasajero)

¿Hay seguro de niños presente?

  • No

 

Paso 5

¡Revise nuevamente la información ingresada para cada puerta!

Cuando esté seguro de haber introducido correctamente la información, haga clic en el botón Enviar.

 

Paso 6

Si el sitio web informa que es posible confirmar la información ingresada, ¡ha finalizado! No es necesario realizar ninguna otra acción; el vehículo automáticamente dará por finalizado este programa.

Si el sitio web no puede confirmar su información, deberá volver a revisar la información ingresada y enviar nuevamente. Si los códigos ingresados eran correctos, debe llevar el vehículo a su distribuidor para una inspección y/o reparación adicional. Para obtener más información, consulte la carta del propietario.

 


Vehicle Inspection Guide

What do you need?

You’ll need the following items to help with your inspection:

  1. A flashlight
  2. A cloth for wiping away dirt from the latch opening, if needed
  3. Your inspection sheet and a pen or mobile device

 

Check your VIN

Your VIN is located in one of the following locations:

  1. the forward portion of the driver front door opening (shown to the right)
  2. the rearward portion of the driver front door opening

Compare your vehicle’s VIN to the VIN in the website (if using a mobile device with the QR code) or to the VIN printed near the top of your owner letter to be sure they match.

 

Check your front door codes

The door latch is located on the rearward part of the front door – the door must be open to see it.

The code will be stamped into the plastic and can be 4-7 characters (numbers and/or letters).

If you cannot read the code, be sure it is not obscured by dirt. If you still cannot read the code even after cleaning, be sure to note this in the website when you submit the results of your inspection.

Above: Driver side door is pictured; passenger side door is similar

 

Check your rear door codes

The door latch is located on the rearward part of the rear door – the door must be open to see it.

The code will be stamped into the plastic and can be 4-7 characters (numbers and/or letters).

If you cannot read the code, be sure it is not obscured by dirt. If you still cannot read the code even after cleaning, be sure to note this in the website when you submit the results of your inspection.

Above: Driver side door is pictured; passenger side door is similar

 

Check your child locks

The child lock is located in the inner, rearward edge of the rear door, just above the latch opening. The door must be open to see it.

If you can see a slotted white circle, your child lock is present.

If you cannot see a slotted white circle in this opening, be sure to note this in the website when you submit the results of your inspection.

Above: Driver side door is pictured; passenger side door is similar

 


Guía de inspección del vehículo

¿Qué necesita?

Necesitará los siguientes elementos que le ayudarán con la inspección:

  1. Una linterna
  2. Un paño para limpiar la suciedad de la zona de abertura de la chapa, si fuera necesario
  3. La hoja de inspección y un bolígrafo o dispositivo móvil

 

Revise su VIN

El VIN se encuentra en una de las siguientes ubicaciones:

  1. en la parte delantera de la abertura de la puerta delantera del conductor (se muestra a la derecha)
  2. en la parte trasera de la abertura de la puerta delantera del conductor

Compare el VIN de su vehículo con el VIN del sitio web (si utiliza un dispositivo móvil con código QR) o con el VIN impreso en la parte superior de la carta del propietario, con el fin de asegurarse de que coincidan.

 

Revise los códigos de las puertas delanteras

La chapa de la puerta se ubica en la parte trasera de la puerta delantera; la puerta debe estar abierta para que se pueda ver.

El código está estampado en el plástico y puede tener entre 4 y 7 caracteres (números y/o letras).

Si no puede leer el código, asegúrese de que no esté oculto por la suciedad. Si continúa sin poder leer el código incluso después de haber limpiado la zona, asegúrese de anotar esto en el sitio web cuando envíe los resultados de su inspección.

Arriba: se muestra la puerta del lado del conductor; la puerta del lado del pasajero es similar

 

Revise los códigos de las puertas traseras

La chapa de la puerta se ubica en la parte trasera de la puerta trasera; la puerta debe estar abierta para que se pueda ver.

El código está estampado en el plástico y puede tener entre 4 y 7 caracteres (números y/o letras).

Si no puede leer el código, asegúrese de que no esté oculto por la suciedad. Si continúa sin poder leer el código incluso después de haber limpiado la zona, asegúrese de anotar esto en el sitio web cuando envíe los resultados de su inspección.

Arriba: se muestra la puerta del lado del conductor; la puerta del lado del pasajero es similar

 

Revise los seguros de niños

El seguro de niños se encuentra en el borde interno trasero de la puerta trasera, justo sobre la abertura de la chapa. La puerta debe estar abierta para que se pueda ver.

Si puede ver un círculo blanco con una ranura, el seguro de niños está presente.

Si no puede ver un círculo blanco con una ranura en esta abertura, asegúrese de anotar esto en el sitio web cuando envíe los resultados de su inspección.

Arriba: se muestra la puerta del lado del conductor; la puerta del lado del pasajero es similar

 


July 2020

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S30 / NHTSA Recall 20V-331

2014 MKZ
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Your vehicle was brought in for repair to replace the door latches under Safety Recall 15S16 or 16S30. A Lincoln Motor Company investigation has uncovered that some number of latches were not replaced or may not have been replaced correctly. The date codes of your latches need to be inspected to ensure your vehicle received the proper repair. We believe, especially in today’s environment, many customers would prefer to do the inspection on their own rather than visiting the dealer. We are offering both a self-inspection option and an option to have your dealer inspect your vehicle, should you prefer it. A dealer inspection will remain available even if you begin the inspection on your own.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? Your vehicle was previously repaired under Safety Recall 15S16 or 16S30. During that repair, your vehicle’s door latches were to be replaced to help reduce the risk of doors not closing or doors opening while driving.

It is possible that one or more of your door latches was not replaced or may not have been replaced correctly.

What  is the risk? If a door latch was not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury.
What needs to be done? The door latch date codes in your vehicle need to be inspected to verify that the previous door latch recall repair was completed as intended.

For your convenience and to encourage the continued social distancing requirements by many state and local governments related to COVID-19, Lincoln is providing you with the option to complete this simple inspection yourself using the attached self-inspection sheet. By utilizing this option, you should not need to take your vehicle to your dealer unless your vehicle is exhibiting door latching concerns (door will not latch or opens while driving).

In the unlikely event that the system cannot confirm the latches on your vehicle based on your input, or if your vehicle is exhibiting door latching concerns, you will need to take your vehicle to your dealership for additional inspection and/or repairs.

If you do not wish to complete this inspection yourself, your dealer will inspect your vehicle for you.

How long will it take? You can complete this simple inspection on your vehicle in 15 minutes or less.

Alternatively, if you take your vehicle to your dealer, the time needed for inspection and any necessary repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

What should you do? If your vehicle is not exhibiting any door latching concerns, decide if you want to inspect your vehicle or have your dealer complete the inspection. If you decide to inspect it on your own, please do so as soon as possible using the attached self-inspection sheet.

If your vehicle’s door latches are not working properly, or if you want your dealer to inspect your vehicle, please call your dealer without delay and request a service date for Recall 20S30. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

Lincoln has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle if you confirm that, before driving, all doors are securely latched without using excessive effort.

If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions.

The Lincoln Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded   through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

COVID-19 (CORONAVIRUS) Lincoln dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting client vehicles and vehicles used for Pickup & Delivery* both before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Lincoln and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.lincoln.com.

*Complimentary Lincoln Pickup & Delivery Service is available for all 2017 model year and newer Lincoln vehicles within the 4-year/50,000 mile New Vehicle Limited Warranty. Contact your preferred dealer for important details. Mileage limitations may apply.

Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used.

You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to door latching concerns after repairs were claimed under 15S16 or 16S30. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.

Refund requests may also be sent directly to The Lincoln Motor Company. To request your refund from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to The Lincoln Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you.

Detailed information regarding eligibility for Lincoln’s reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com.

Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-331.

 

Thank you for your attention to this important matter.

The Lincoln Motor Company

 


Julio de 2020

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S30 / Campaña 20V-331 de la NHTSA

2014 MKZ
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

En su vehículo ya se realizó una reparación para reemplazar las chapas de las puertas, conforme a la Campaña de seguridad 15S16 o 16S30. En una investigación de Lincoln Motor Company se detectó que un número de chapas no se reemplazó, o no se efectuó correctamente el reemplazo. Para asegurar que en su vehículo se haya realizado la reparación adecuada, se deben inspeccionar los códigos de fecha de las chapas. Pensamos que, en el contexto actual, muchos clientes preferirían realizar ellos mismos la inspección, en lugar de visitar el distribuidor Ofrecemos la opción de inspección personal así como también la opción de llevar el vehículo al distribuidor para inspección, la que sea de su preferencia. La inspección en un distribuidor permanecerá disponible incluso si usted comienza la inspección usted mismo.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? Su vehículo fue reparado anteriormente conforme la Campaña de seguridad 15S16 o 16S30. Durante esa reparación, las chapas de las puertas se debieron reparar con el fin de reducir el riesgo de que las puertas no cerraran o que las puertas se abrieran mientras el vehículo está en movimiento.

Es posible que una o más de las chapas de las puertas no se haya reemplazado o no se haya reemplazado correctamente.

¿Qué riesgo existe? Si la chapa de una puerta no se reemplazó, el riesgo de que se rompa la lengüeta del resorte del trinquete en el interior de la chapa continúa presente. En general, esta condición evita que las puertas se traben. En determinadas situaciones, si bien ha sido posible cerrar las puertas, estas pueden abrirse mientras maneja, lo que aumenta el riesgo de sufrir lesiones.
¿Qué se debe hacer? Los códigos de fecha de las chapas de las puertas de su vehículo se deben inspeccionar para verificar que se haya realizado la reparación asociada a la campaña de la chapa de la puerta anterior, según lo previsto.

Para su conveniencia y con el fin de cumplir el distanciamiento social sugerido por muchos estados y gobiernos locales a raíz del COVID-19, Lincoln le proporciona la opción de que usted mismo lleve a cabo esta simple inspección; para ello debe utilizar la hoja de inspección personal adjunta. Al utilizar esta opción, no será necesario que lleve el vehículo al distribuidor, a menos que existan problemas con la chapa de la puerta (la puerta no se traba o se abre mientras el vehículo está en movimiento).

En el poco probable caso de que el sistema no pueda confirmar que las chapas de su vehículo son seguras, en base a sus comentarios, o si existen problemas con las chapas de las puertas, deberá llevar el vehículo al distribuidor para una inspección o reparación adicional.

Si no desea realizar usted mismo esta inspección, su distribuidor inspeccionará el vehículo.

¿Cuánto tiempo tomará? Esta simple inspección del vehículo a usted le tomará 15 minutos o menos.

Alternativamente, si lleva el vehículo a su distribuidor, el tiempo necesario para esta inspección y cualquier reparación necesaria será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.

¿Qué debe hacer? Si su vehículo no presenta ningún problema con las chapas de las puertas, decida si desea inspeccionar usted mismo el vehículo o si lo llevará a un distribuidor para inspección. Si opta por inspeccionar usted mismo el vehículo, hágalo tan pronto como sea posible. Se adjunta una hoja de inspección personal para dicha revisión.

Si las chapas de las puertas de su vehículo no están funcionando correctamente, o si desea que un distribuidor inspeccione el vehículo, llame a su distribuidor a la brevedad y solicite una cita de servicio para llevar a cabo la Campaña 20S30. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de dejar de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo de forma segura, si confirma que, antes de partir, todas las puertas se han trabado firmemente, sin utilizar esfuerzo excesivo.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

The Lincoln Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación The Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play.

Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

COVID-19 (CORONAVIRUS) Los distribuidores Lincoln han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos de los clientes y de los vehículos utilizados para el servicio de recogida y entrega*, cada vez que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental.

Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Lincoln y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.lincoln.com.

*El servicio complementario de recogida y entrega de Lincoln se encuentra disponible para vehículos Lincoln año de modelo 2017 y posteriores, dentro de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para obtener detalles importantes, póngase en contacto con el distribuidor de su preferencia. Podrían aplicar límites de millaje.

¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas.

Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con problemas en las chapas de las puertas después de que se hayan solicitado las reparaciones según las Campañas 15S16 o 16S30. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.

También puede enviar las solicitudes de reembolso directamente a The Lincoln Motor Company. Para solicitar un reembolso a Lincoln, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a The Lincoln Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado.

Comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Lincoln y los requisitos de documentación.

¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Lincolnowner.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.

Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 20V-331 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

The Lincoln Motor Company

 


Customer Inspection Sheet

 

Note before starting:

If you plan to use an internet browser on your personal computer, you can use the graphic in Step 4 to write down your vehicle’s information before logging into the web site. If you will be using a mobile device, you can enter your vehicle’s information directly into the website as you inspect your vehicle.

 

Step 1

PC USERS: Using your internet browser, navigate to www.lincolnlatchrecall.com.

Or

MOBILE USERS: Using your mobile device, scan the QR code to open the customer inspection website. Using this option will enter the vehicle identification number (VIN) of your affected vehicle for you.

Alternatively, you can type the address in your mobile browser.

 

Step 2

Watch the brief tutorial video on the website to familiarize yourself with the procedure. You can also refer to the illustrated guide beginning on the next page.

 

Step 3

PC USERS: Enter the VIN of your affected vehicle in the VIN field of the website. Note that the VIN of your vehicle should match the VIN at the beginning of this letter.

Or

MOBILE USERS: If you use the QR code to open the website on your mobile device, confirm that the VIN displayed in the VIN field matches the VIN on the vehicle you are inspecting.

 

Step 4

Record the door latch codes from all four door latches in the website. Remember – latch codes may be 4 to 7 characters long (numbers and/or letters). Be sure you record all the characters for each latch. For the rear doors, you also need to document whether or not the child locks are present.

 

Left (Driver) Front Latch Code

Left (Driver) Rear Latch Code

Child Lock Present?

☐ Yes
☐ No

Right (Passenger) Front Latch Code

Right (Passenger) Rear Latch Code

Child Lock Present?

☐ Yes
☐ No

 

Step 5

Double check the information that you entered for each door!

Once you are certain that the information has been entered correctly, click the Submit button.

 

Step 6

If the website reports that it is able to confirm the information you entered, you’re done! No further action is required – your vehicle will automatically be closed out of this program.

If the website cannot confirm your information, you need to recheck the information you entered and resubmit. If the codes you entered were correct, you need to take your vehicle to your dealer for additional inspection and/or repairs. Refer to your owner letter for more information.

 


Hoja de inspección del cliente

 

Nota ante de comenzar:

Si va a utilizar el navegador de Internet de su computadora personal, puede utilizar los gráficos en el Paso 4 para escribir la información del vehículo antes de iniciar sesión en el sitio web. Si utilizará un dispositivo móvil, puede introducir la información del vehículo directamente en el sitio web, en la medida que inspeccione el vehículo.

 

Paso 1

USUARIOS DE PC: Si utiliza su navegador de Internet, vaya a www.lincolnlatchrecall.com.

O

USUARIOS MÓVILES: Si utiliza su dispositivo móvil, escanee el código QR para abrir el sitio web de la inspección del cliente. Al utilizar esta opción, se introducirá automáticamente el número de identificación del vehículo (VIN) del vehículo afectado.

Alternativamente, puede escribir la dirección en su navegador móvil.

 

Paso 2

Vea el breve video del tutorial en el sitio web para familiarizarse con el procedimiento. También puede consultar la guía ilustrada que comienza en la página siguiente.

 

Paso 3

USUARIOS DE PC: Introduzca el VIN del vehículo afectado en el campo VIN del sitio web. Tenga presente que el VIN de su vehículo debe coincidir con el VIN que aparece al comienzo de esta carta.

O

USUARIOS MÓVILES: Si utiliza el código QR para abrir el sitio web en su dispositivo móvil, confirme que el VIN que aparece en el campo VIN coincida con el VIN en el vehículo que está inspeccionando.

 

Paso 4

Registre en el sitio web los códigos de las chapas de las cuatro puertas. Recuerde: los códigos de las chapas deben ser de 4 a 7 caracteres (números y/o letras). Asegúrese de registrar todos los caracteres de cada chapa. En las puertas traseras, también debe registrar si hay o no seguros de niños presentes.

 

Código de la chapa de la puerta delantera izquierda (conductor)

Código de la chapa de la puerta trasera izquierda (lado del conductor)

¿Hay seguro de niños
presente?
☐ Sí
☐ No

Código de la chapa de la puerta delantera derecha (pasajero)

Código de la chapa de la puerta trasera derecha (lado del pasajero)

¿Hay seguro de niños
presente?
☐ Sí
☐ No

 

Paso 5

¡Revise nuevamente la información ingresada para cada puerta!

Cuando esté seguro de haber introducido correctamente la información, haga clic en el botón Enviar.

 

Paso 6

Si el sitio web informa que es posible confirmar la información ingresada, ¡ha finalizado! No es necesario realizar ninguna otra acción; el vehículo automáticamente dará por finalizado este programa.

Si el sitio web no puede confirmar su información, deberá volver a revisar la información ingresada y enviar nuevamente. Si los códigos ingresados eran correctos, debe llevar el vehículo a su distribuidor para una inspección y/o reparación adicional. Para obtener más información, consulte la carta del propietario.

 


Vehicle Inspection Guide

What do you need?

You’ll need the following items to help with your inspection:

  1. A flashlight
  2. A cloth for wiping away dirt from the latch opening
  3. Your inspection sheet and a pen or mobile device

 

Check your VIN

Your VIN is located in one of the following locations:

  1. the forward portion of the driver front door opening (shown to the right)
  2. the rearward portion of the driver front door opening

Compare your vehicle’s VIN to the VIN in the website (if using a mobile device with the QR code) or to the VIN printed near the top of your owner letter to be sure they match.

 

Check your front door codes

The door latch is located on the rearward part of the front door – the door must be open to see it.

The code will be stamped into the plastic and can be 4-7 characters (numbers and/or letters).

If you cannot read the code, be sure it is not obscured by dirt. If you still cannot read the code even after cleaning, be sure to note this in the website when you submit the results of your inspection.

Above: Driver side door is pictured; passenger side door is similar

 

Check your rear door codes

The door latch is located on the rearward part of the rear door – the door must be open to see it.

The code will be stamped into the plastic and can be 4-7 characters (numbers and/or letters).

If you cannot read the code, be sure it is not obscured by dirt. If you still cannot read the code even after cleaning, be sure to note this in the website when you submit the results of your inspection.

Above: Driver side door is pictured; passenger side door is similar

 

Check your child locks

The child lock is located in the inner, rearward edge of the rear door, just above the latch opening. The door must be open to see it.

If you can see a slotted white circle, your child lock is present.

If you cannot see a slotted white circle in this opening, be sure to note this in the website when you submit the results of your inspection.

Above: Driver side door is pictured; passenger side door is similar

 


Guía de inspección del vehículo

¿Qué necesita?

Necesitará los siguientes elementos que le ayudarán con la inspección:

  1. Una linterna
  2. Un paño para limpiar la suciedad de la zona de abertura de la chapa
  3. La hoja de inspección y un bolígrafo o dispositivo móvil

 

Revise su VIN

El VIN se encuentra en una de las siguientes ubicaciones:

  1. en la parte delantera de la abertura de la puerta delantera del conductor (se muestra a la derecha)
  2. en la parte trasera de la abertura de la puerta delantera del conductor

Compare el VIN de su vehículo con el VIN del sitio web (si utiliza un dispositivo móvil con código QR) o con el VIN impreso en la parte superior de la carta del propietario, con el fin de asegurarse de que coincidan.

 

Revise los códigos de las puertas delanteras

La chapa de la puerta se ubica en la parte trasera de la puerta delantera; la puerta debe estar abierta para que se pueda ver.

El código está estampado en el plástico y puede tener entre 4 y 7 caracteres (números y/o letras).

Si no puede leer el código, asegúrese de que no esté oculto por la suciedad. Si continúa sin poder leer el código incluso después de haber limpiado la zona, asegúrese de anotar esto en el sitio web cuando envíe los resultados de su inspección.

Arriba: se muestra la puerta del lado del conductor; la puerta del lado del pasajero es similar

 

Revise los códigos de las puertas traseras

La chapa de la puerta se ubica en la parte trasera de la puerta trasera; la puerta debe estar abierta para que se pueda ver.

El código está estampado en el plástico y puede tener entre 4 y 7 caracteres (números y/o letras).

Si no puede leer el código, asegúrese de que no esté oculto por la suciedad. Si continúa sin poder leer el código incluso después de haber limpiado la zona, asegúrese de anotar esto en el sitio web cuando envíe los resultados de su inspección.

Arriba: se muestra la puerta del lado del conductor; la puerta del lado del pasajero es similar

 

Revise los seguros de niños

El seguro de niños se encuentra en el borde interno trasero de la puerta trasera, justo sobre la abertura de la chapa. La puerta debe estar abierta para que se pueda ver.

Si puede ver un círculo blanco con una ranura, el seguro de niños está presente.

Si no puede ver un círculo blanco con una ranura en esta abertura, asegúrese de anotar esto en el sitio web cuando envíe los resultados de su inspección.

Arriba: se muestra la puerta del lado del conductor; la puerta del lado del pasajero es similar

 


July 2020

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S30 / NHTSA Recall 20V-331

2015 Mustang
Your Vehicle Identification Number (VIN):

Your vehicle was brought in for repair to replace the door latches under Safety Recall 16S30. A

Ford Motor Company investigation has uncovered that some number of latches were not replaced or may not have been replaced correctly. The date codes of your latches need to be inspected to ensure your vehicle received the proper repair. We believe, especially in today’s environment, many customers would prefer to do the inspection on their own rather than visiting the dealer. We are offering both a

self-inspection option and an option to have your dealer inspect your vehicle, should you prefer it. A dealer inspection will remain available even if you begin the inspection on your own.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? Your vehicle was previously repaired under Safety Recall 16S30. During that repair, your vehicle’s door latches were to be replaced to help reduce the risk of doors not closing or doors opening while driving.

It is possible that one or more of your door latches was not replaced or may not have been replaced correctly.

What  is the risk? If a door latch was not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury.
What needs to be done? The door latch date codes in your vehicle need to be inspected to verify that the previous door latch recall repair was completed as intended.

For your convenience and to encourage the continued social distancing requirements by many state and local governments related to COVID-19, Ford is providing you with the option to complete this simple inspection yourself using the attached self-inspection sheet. By utilizing this option, you should not need to take your vehicle to your dealer unless your vehicle is exhibiting door latching concerns (door will not latch or opens while driving).

In the unlikely event that the system cannot confirm the latches on your vehicle based on your input, or if your vehicle is exhibiting door latching concerns, you will need to take your vehicle to your dealership for additional inspection and/or repairs.

If you do not wish to complete this inspection yourself, your dealer will inspect your vehicle for you.

How long will it take? You can complete this simple inspection on your vehicle in 15 minutes or less.

Alternatively, if you take your vehicle to your dealer, the time needed for inspection and any necessary repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

What should you do? If your vehicle is not exhibiting any door latching concerns, decide if you want to inspect your vehicle or have your dealer complete the inspection. If you decide to inspect it on your own, please do so as soon as possible using the attached self-inspection sheet.

If your vehicle’s door latches are not working properly, or if you want your dealer to inspect your vehicle, please call your dealer without delay and request a service date for Recall 20S30. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle if you confirm that, before driving, all doors are securely latched without using excessive effort.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.

Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through  the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit www.Fordowner.com.
Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used.

You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to door latching concerns after repairs were claimed under 16S30. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.

Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you.

Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com.

Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-331.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 


Julio de 2020

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S30 / Campaña 20V-331 de la NHTSA

2015 Mustang
Número de identificación del vehículo (VIN):

En su vehículo ya se realizó una reparación para reemplazar las chapas de las puertas, conforme a la Campaña de seguridad 16S30. En una investigación de Ford Motor Company se detectó que un número de chapas no se reemplazó, o no se efectuó correctamente el reemplazo. Para asegurar que en su vehículo se haya realizado la reparación adecuada, se deben inspeccionar los códigos de fecha de las chapas. Pensamos que, en el contexto actual, muchos clientes preferirían realizar ellos mismos la inspección, en lugar de visitar el distribuidor Ofrecemos la opción de inspección personal así como también la opción de llevar el vehículo al distribuidor para inspección, la que sea de su preferencia. La inspección en un distribuidor permanecerá disponible incluso si usted comienza la inspección usted mismo.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? Su vehículo fue reparado anteriormente conforme la Campaña de seguridad 16S30. Durante esa reparación, las chapas de las puertas se debieron reparar con el fin de reducir el riesgo de que las puertas no cerraran o que las puertas se abrieran mientras el vehículo está en movimiento.

Es posible que una o más de las chapas de las puertas no se haya reemplazado o no se haya reemplazado correctamente.

¿Qué riesgo existe? Si la chapa de una puerta no se reemplazó, el riesgo de que se rompa la lengüeta del resorte del trinquete en el interior de la chapa continúa presente. En general, esta condición evita que las puertas se traben. En determinadas situaciones, si bien ha sido posible cerrar las puertas, estas pueden abrirse mientras maneja, lo que aumenta el riesgo de sufrir lesiones.
¿Qué se debe hacer? Los códigos de fecha de las chapas de las puertas de su vehículo se deben inspeccionar para verificar que se haya realizado la reparación asociada a la campaña de la chapa de la puerta anterior, según lo previsto.

Para su conveniencia y con el fin de cumplir el distanciamiento social sugerido por muchos estados y gobiernos locales a raíz del COVID-19, Ford le proporciona la opción de que usted mismo lleve a cabo esta simple inspección; para ello debe utilizar la hoja de inspección personal adjunta. Al utilizar esta opción, no será necesario que lleve el vehículo al distribuidor, a menos que existan problemas con la chapa de la puerta (la puerta no se traba o se abre mientras el vehículo está en movimiento).

En el poco probable caso de que el sistema no pueda confirmar que las chapas de su vehículo son seguras, en base a sus comentarios, o si existen problemas con las chapas de las puertas, deberá llevar el vehículo al distribuidor para una inspección o reparación adicional.

Si no desea realizar usted mismo esta inspección, su distribuidor inspeccionará el vehículo.

¿Cuánto tiempo tomará? Esta simple inspección del vehículo a usted le tomará 15 minutos o menos.

Alternativamente, si lleva el vehículo a su distribuidor, el tiempo necesario para esta inspección y cualquier reparación necesaria será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.

¿Qué debe hacer? Si su vehículo no presenta ningún problema con las chapas de las puertas, decida si desea inspeccionar usted mismo el vehículo o si lo llevará a un distribuidor para inspección. Si opta por inspeccionar usted mismo el vehículo, hágalo tan pronto como sea posible. Se adjunta una hoja de inspección personal para dicha revisión.

Si las chapas de las puertas de su vehículo no están funcionando correctamente, o si desea que un distribuidor inspeccione el vehículo, llame a su distribuidor a la brevedad y solicite una cita de servicio para llevar a cabo la Campaña 20S30. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible.

Puede continuar manejando su vehículo de forma segura, si confirma que, antes de partir, todas las puertas se han trabado firmemente, sin utilizar esfuerzo excesivo.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite www.Fordowner.com.
¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas.

Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con problemas en las chapas de las puertas después de que se hayan solicitado las reparaciones según la Campaña 16S30. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.

También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado.

Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación.

¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00

p.m. (hora del Este).

PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.

Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 20V-331 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 


Customer Inspection Sheet

 

Note before starting:

If you plan to use an internet browser on your personal computer, you can use the graphic in Step 4 to write down your vehicle’s information before logging into the web site. If you will be using a mobile device, you can enter your vehicle’s information directly into the website as you inspect your vehicle.

 

Step 1

PC USERS: Using your internet browser, navigate to www.fordlatchrecall.com.

Or

MOBILE USERS: Using your mobile device, scan the QR code to open the customer inspection website. Using this option will enter the vehicle identification number (VIN) of your affected vehicle for you.

Alternatively, you can type the address in your mobile browser.

 

Step 2

Watch the brief tutorial video on the website to familiarize yourself with the procedure. You can also refer to the illustrated guide beginning on the next page.

 

Step 3

PC USERS: Enter the VIN of your affected vehicle in the VIN field of the website. Note that the VIN of your vehicle should match the VIN at the beginning of this letter.

Or

MOBILE USERS: If you use the QR code to open the website on your mobile device, confirm that the VIN displayed in the VIN field matches the VIN on the vehicle you are inspecting.

 

Step 4

Record the door latch codes from both door latches in the website. Remember – latch codes may be 4 to 7 characters long (numbers and/or letters). Be sure you record all the characters for each latch.

Left (Driver) Latch Code

Right (Passenger) Latch Code

 

Step 5

Double check the information that you entered for each door!

Once you are certain that the information has been entered correctly, click the Submit button.

 

Step 6

If the website reports that it is able to confirm the information you entered, you’re done! No further action is required – your vehicle will automatically be closed out of this program.

 

If the website cannot confirm your information, you need to recheck the information you entered and resubmit. If the codes you entered were correct, you need to take your vehicle to your dealer for additional inspection and/or repairs. Refer to your owner letter for more information.

 


Hoja de inspección del cliente

 

Nota ante de comenzar:

Si va a utilizar el navegador de Internet de su computadora personal, puede utilizar los gráficos en el Paso 4 para escribir la información del vehículo antes de iniciar sesión en el sitio web. Si utilizará un dispositivo móvil, puede introducir la información del vehículo directamente en el sitio web, en la medida que inspeccione el vehículo.

 

Paso 1

USUARIOS DE PC: Si utiliza su navegador de Internet, vaya a www.fordlatchrecall.com.

O

USUARIOS MÓVILES: Si utiliza su dispositivo móvil, escanee el código QR para abrir el sitio web de la inspección del cliente. Al utilizar esta opción, se introducirá automáticamente el número de identificación del vehículo (VIN) del vehículo afectado.

Alternativamente, puede escribir la dirección en su navegador móvil.

 

Paso 2

Vea el breve video del tutorial en el sitio web para familiarizarse con el procedimiento. También puede consultar la guía ilustrada que comienza en la página siguiente.

 

Paso 3

USUARIOS DE PC : Introduzca el VIN del vehículo afectado en el campo VIN del sitio web. Tenga presente que el VIN de su vehículo debe coincidir con el VIN que aparece al comienzo de esta carta. O

USUARIOS MÓVILES: Si utiliza el código QR para abrir el sitio web en su dispositivo móvil, confirme que el VIN que aparece en el campo VIN coincida con el VIN en el vehículo que está inspeccionando.

 

Paso 4

Registre en el sitio web los códigos de las chapas de ambas puertas. Recuerde: los códigos de las chapas deben ser de 4 a 7 caracteres (números y/o letras). Asegúrese de registrar todos los caracteres de cada chapa.

 

Código de la chapa izquierda (conductor)

Código de la chapa derecha (pasajero)

 

Paso 5

¡Revise nuevamente la información ingresada para cada puerta!

Cuando esté seguro de haber introducido correctamente la información, haga clic en el botón Enviar

 

Paso 6

Si el sitio web informa que es posible confirmar la información ingresada, ¡ha finalizado! No es necesario realizar ninguna otra acción; el vehículo automáticamente dará por finalizado este programa.

 

Si el sitio web no puede confirmar su información, deberá volver a revisar la información ingresada y enviar nuevamente. Si los códigos ingresados eran correctos, debe llevar el vehículo a su distribuidor para una inspección y/o reparación adicional. Para obtener más información, consulte la carta del propietario.

 


Vehicle Inspection Guide

What do you need?

You’ll need the following items to help with your inspection:

  1. A flashlight
  2. A cloth for wiping away dirt from the latch opening
  3. Your inspection sheet and a pen or mobile device

 

Check your VIN

Your VIN is located on the rearward portion of the driver door opening.

Compare your vehicle’s VIN to the VIN in the website (if using a mobile device with the QR code) or to the VIN printed near the top of your owner letter to be sure they match.

 

Check your door codes

The door latch is located on the rearward part of the door – the door must be open to see it.

The code will be stamped into the plastic and can be 4-7 characters (numbers and/or letters).

If you cannot read the code, be sure it is not obscured by dirt. If you still cannot read the code even after cleaning, be sure to note this in the website when you submit the results of your inspection.

Above: Driver side door is pictured; passenger side door is similar

Example 4-digit code

Example 7-digit code

 


Guía de inspección del vehículo

¿Qué necesita?

Necesitará los siguientes elementos que le ayudarán con la inspección:

  1. Una linterna
  2. Un paño para limpiar la suciedad de la zona de abertura de la chapa
  3. La hoja de inspección y un bolígrafo o dispositivo móvil

 

Revise su VIN

El VIN se encuentra en la parte trasera de la abertura de la puerta del conductor.

Compare el VIN de su vehículo con el VIN del sitio web (si utiliza un dispositivo móvil con código QR) o con el VIN impreso en la parte superior de la carta del propietario, con el fin de asegurarse de que coincidan.

 

Revise los códigos de las puertas

La chapa de la puerta se ubica en la parte trasera de la puerta; la puerta debe estar abierta para que se pueda ver.

El código está estampado en el plástico y puede tener entre 4 y 7 caracteres (números y/o letras).

Si no puede leer el código, asegúrese de que no esté oculto por la suciedad. Si continúa sin poder leer el código incluso después de haber limpiado la zona, asegúrese de anotar esto en el sitio web cuando envíe los resultados de su inspección.

se muestra la puerta del lado del conductor; la puerta del lado del pasajero es similar

Ejemplo de código de 4 dígitos

Ejemplo de código de 7 dígitos

 


July 2020

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S30 / NHTSA Recall 20V-331

2014 Transit Connect
Your Vehicle Identification Number (VIN):

Your vehicle was brought in for repair to replace the door latches under Safety Recall 16S30. A

Ford Motor Company investigation has uncovered that some number of latches were not replaced or may not have been replaced correctly. The date codes of your latches need to be inspected to ensure your vehicle received the proper repair. We believe, especially in today’s environment, many customers would prefer to do the inspection on their own rather than visiting the dealer. We are offering both a self-inspection option and an option to have your dealer inspect your vehicle, should you prefer it. A dealer inspection will remain available even if you begin the inspection on your own.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? Your vehicle was previously repaired under Safety Recall 16S30. During that repair, your vehicle’s door latches were to be replaced to help reduce the risk of doors not closing or doors opening while driving.

It is possible that one or more of your door latches was not replaced or may not have been replaced correctly.

What  is the risk? If a door latch was not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury.
What needs to be done? The door latch date codes in your vehicle need to be inspected to verify that the previous door latch recall repair was completed as intended.

For your convenience and to encourage the continued social distancing requirements by many state and local governments related to COVID-19, Ford is providing you with the option to complete this simple inspection yourself using the attached self-inspection sheet. By utilizing this option, you should not need to take your vehicle to your dealer unless your vehicle is exhibiting door latching concerns (door will not latch or opens while driving).

In the unlikely event that the system cannot confirm the latches on your vehicle based on your input, or if your vehicle is exhibiting door latching concerns, you will need to take your vehicle to your dealership for additional inspection and/or repairs.

If you do not wish to complete this inspection yourself, your dealer will inspect your vehicle for you.

How long will it take? You can complete this simple inspection on your vehicle in 15 minutes or less.

Alternatively, if you take your vehicle to your dealer, the time needed for inspection and any necessary repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

What should you do? If your vehicle is not exhibiting any door latching concerns, decide if you want to inspect your vehicle or have your dealer complete the inspection. If you decide to inspect it on your own, please do so as soon as possible using the attached self-inspection sheet.

If your vehicle’s door latches are not working properly, or if you want your dealer to inspect your vehicle, please call your dealer without delay and request a service date for Recall 20S30. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle if you confirm that, before driving, all doors are securely latched without using excessive effort.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.

Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through  the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit www.Fordowner.com.
Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used.

You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to door latching concerns after repairs were claimed under 16S30. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.

Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you.

Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com.

Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-331.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 


Julio de 2020

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S30 / Campaña 20V-331 de la NHTSA

2014 Transit Connect
Número de identificación del vehículo (VIN):

En su vehículo ya se realizó una reparación para reemplazar las chapas de las puertas, conforme a la Campaña de seguridad 16S30. En una investigación de Ford Motor Company se detectó que un número de chapas no se reemplazó, o no se efectuó correctamente el reemplazo. Para asegurar que en su vehículo se haya realizado la reparación adecuada, se deben inspeccionar los códigos de fecha de las chapas. Pensamos que, en el contexto actual, muchos clientes preferirían realizar ellos mismos la inspección, en lugar de visitar el distribuidor Ofrecemos la opción de inspección personal así como también la opción de llevar el vehículo al distribuidor para inspección, la que sea de su preferencia. La inspección en un distribuidor permanecerá disponible incluso si usted comienza la inspección usted mismo.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? Su vehículo fue reparado anteriormente conforme la Campaña de seguridad 16S30. Durante esa reparación, las chapas de las puertas se debieron reparar con el fin de reducir el riesgo de que las puertas no cerraran o que las puertas se abrieran mientras el vehículo está en movimiento.

Es posible que una o más de las chapas de las puertas no se haya reemplazado o no se haya reemplazado correctamente.

¿Qué riesgo existe? Si la chapa de una puerta no se reemplazó, el riesgo de que se rompa la lengüeta del resorte del trinquete en el interior de la chapa continúa presente. En general, esta condición evita que las puertas se traben. En determinadas situaciones, si bien ha sido posible cerrar las puertas, estas pueden abrirse mientras maneja, lo que aumenta el riesgo de sufrir lesiones.
¿Qué se debe hacer? Los códigos de fecha de las chapas de las puertas de su vehículo se deben inspeccionar para verificar que se haya realizado la reparación asociada a la campaña de la chapa de la puerta anterior, según lo previsto.

Para su conveniencia y con el fin de cumplir el distanciamiento social sugerido por muchos estados y gobiernos locales a raíz del COVID-19, Ford le proporciona la opción de que usted mismo lleve a cabo esta simple inspección; para ello debe utilizar la hoja de inspección personal adjunta. Al utilizar esta opción, no será necesario que lleve el vehículo al distribuidor, a menos que existan problemas con la chapa de la puerta (la puerta no se traba o se abre mientras el vehículo está en movimiento).

En el poco probable caso de que el sistema no pueda confirmar que las chapas de su vehículo son seguras, en base a sus comentarios, o si existen problemas con las chapas de las puertas, deberá llevar el vehículo al distribuidor para una inspección o reparación adicional.

Si no desea realizar usted mismo esta inspección, su distribuidor inspeccionará el vehículo.

¿Cuánto tiempo tomará? Esta simple inspección del vehículo a usted le tomará 15 minutos o menos.

Alternativamente, si lleva el vehículo a su distribuidor, el tiempo necesario para esta inspección y cualquier reparación necesaria será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.

¿Qué debe hacer? Si su vehículo no presenta ningún problema con las chapas de las puertas, decida si desea inspeccionar usted mismo el vehículo o si lo llevará a un distribuidor para inspección. Si opta por inspeccionar usted mismo el vehículo, hágalo tan pronto como sea posible. Se adjunta una hoja de inspección personal para dicha revisión.

Si las chapas de las puertas de su vehículo no están funcionando correctamente, o si desea que un distribuidor inspeccione el vehículo, llame a su distribuidor a la brevedad y solicite una cita de servicio para llevar a cabo la Campaña 20S30. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible.

Puede continuar manejando su vehículo de forma segura, si confirma que, antes de partir, todas las puertas se han trabado firmemente, sin utilizar esfuerzo excesivo.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite www.Fordowner.com.
¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas.

Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con problemas en las chapas de las puertas después de que se hayan solicitado las reparaciones según la Campaña 16S30. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.

También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado.

Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación.

¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.

Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 20V-331 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 


Customer Inspection Sheet

 

Note before starting:

If you plan to use an internet browser on your personal computer, you can use the graphic in Step 4 to write down your vehicle’s information before logging into the web site. If you will be using a mobile device, you can enter your vehicle’s information directly into the website as you inspect your vehicle.

 

Step 1

PC USERS: Using your internet browser, navigate to www.fordlatchrecall.com.

Or

MOBILE USERS: Using your mobile device, scan the QR code to open the customer inspection website. Using this option will enter the vehicle identification number (VIN) of your affected vehicle for you.

Alternatively, you can type the address in your mobile browser.

 

Step 2

Watch the brief tutorial video on the website to familiarize yourself with the procedure. You can also refer to the illustrated guide beginning on the next page.

 

Step 3

PC USERS: Enter the VIN of your affected vehicle in the VIN field of the website. Note that the VIN of your vehicle should match the VIN at the beginning of this letter.

Or

MOBILE USERS: If you use the QR code to open the website on your mobile device, confirm that the VIN displayed in the VIN field matches the VIN on the vehicle you are inspecting.

 

Step 4

Record the door latch codes from both sliding door latches in the website. Remember – latch codes may be 4 to 7 characters long (numbers and/or letters). Be sure you record all the characters for each latch.

Left (Driver) Sliding Door Latch Code

Right (Passenger) Sliding Door Latch Code

 

Step 5

Double check the information that you entered for each door!

Once you are certain that the information has been entered correctly, click the Submit button.

 

Step 6

If the website reports that it is able to confirm the information you entered, you’re done! No further action is required – your vehicle will automatically be closed out of this program.

 

If the website cannot confirm your information, you need to recheck the information you entered and resubmit. If the codes you entered were correct, you need to take your vehicle to your dealer for additional inspection and/or repairs. Refer to your owner letter for more information.

 


Hoja de inspección del cliente

 

Nota ante de comenzar:

Si va a utilizar el navegador de Internet de su computadora personal, puede utilizar los gráficos en el Paso 4 para escribir la información del vehículo antes de iniciar sesión en el sitio web. Si utilizará un dispositivo móvil, puede introducir la información del vehículo directamente en el sitio web, en la medida que inspeccione el vehículo.

 

Paso 1

USUARIOS DE PC: Si utiliza su navegador de Internet, vaya a www.fordlatchrecall.com.

O

USUARIOS MÓVILES: Si utiliza su dispositivo móvil, escanee el código QR para abrir el sitio web de la inspección del cliente. Al utilizar esta opción, se introducirá automáticamente el número de identificación del vehículo (VIN) del vehículo afectado.

Alternativamente, puede escribir la dirección en su navegador móvil.

 

Paso 2

Vea el breve video del tutorial en el sitio web para familiarizarse con el procedimiento. También puede consultar la guía ilustrada que comienza en la página siguiente.

 

Paso 3

USUARIOS DE PC: Introduzca el VIN del vehículo afectado en el campo VIN del sitio web. Tenga presente que el VIN de su vehículo debe coincidir con el VIN que aparece al comienzo de esta carta.

O

USUARIOS MÓVILES: Si utiliza el código QR para abrir el sitio web en su dispositivo móvil, confirme que el VIN que aparece en el campo VIN coincida con el VIN en el vehículo que está inspeccionando.

 

Paso 4

Registre en el sitio web los códigos de las chapas de las puertas deslizantes. Recuerde: los códigos de las chapas deben ser de 4 a 7 caracteres (números y/o letras). Asegúrese de registrar todos los caracteres de cada chapa.

Código de la chapa de la puerta deslizante izquierda (conductor)

 

Paso 5

¡Revise nuevamente la información ingresada para cada puerta!

Código de la chapa de la puerta deslizante derecha (pasajero)

 

Cuando esté seguro de haber introducido correctamente la información, haga clic en el botón Enviar.

 

Paso 6

Si el sitio web informa que es posible confirmar la información ingresada, ¡ha finalizado! No es necesario realizar ninguna otra acción; el vehículo automáticamente dará por finalizado este programa.

 

Si el sitio web no puede confirmar su información, deberá volver a revisar la información ingresada y enviar nuevamente. Si los códigos ingresados eran correctos, debe llevar el vehículo a su distribuidor para una inspección y/o reparación adicional. Para obtener más información, consulte la carta del propietario.

 


Vehicle Inspection Guide

 

What do you need?

You’ll need the following items to help with your inspection:

  1. A flashlight
  2. A cloth for wiping away dirt from the latch opening
  3. Your inspection sheet and a pen or mobile device

 

Check your VIN

Your VIN is located on the rearward portion of the driver door opening.

Compare your vehicle’s VIN to the VIN in the website (if using a mobile device with the QR code) or to the VIN printed near the top of your owner letter to be sure they match.

 

Check your sliding door codes

The door latch is located on the rearward part of the door – the door must be open to see it.

 

The code will be stamped into the plastic and can be 4-7 characters (numbers and/or letters).

 

If you cannot read the code, be sure it is not obscured by dirt. If you still cannot read the code even after cleaning, be sure to note this in the website when you submit the results of your inspection.

Above: Driver side door is pictured; passenger side door is similar

Example 4-digit code

Example 7-digit code

 


Guía de inspección del vehículo

 

¿Qué necesita?

Necesitará los siguientes elementos que le ayudarán con la inspección:

  1. Una linterna
  2. Un paño para limpiar la suciedad de la zona de abertura de la chapa
  3. La hoja de inspección y un bolígrafo o dispositivo móvil

 

Revise su VIN

El VIN se encuentra en la parte trasera de la abertura de la puerta del conductor.

Compare el VIN de su vehículo con el VIN del sitio web (si utiliza un dispositivo móvil con código QR) o con el VIN impreso en la parte superior de la carta del propietario, con el fin de asegurarse de que coincidan.

 

Revise los códigos de las puertas deslizantes

La chapa de la puerta se ubica en la parte trasera de la puerta; la puerta debe estar abierta para que se pueda ver.

 

El código está estampado en el plástico y puede tener entre 4 y 7 caracteres (números y/o letras).

Si no puede leer el código, asegúrese de que no esté oculto por la suciedad. Si continúa sin poder leer el código incluso después de haber limpiado la zona, asegúrese de anotar esto en el sitio web cuando envíe los resultados de su inspección.

Arriba: se muestra la puerta del lado del conductor; la puerta del lado del pasajero es similar

Ejemplo de código de 4 dígitos

Ejemplo de código de 7 dígitos

 


June 9, 2020

TO: All U.S.Ford and Lincoln Dealers

SUBJECT: Advance Notice – Safety Recall 20S30
Certain 2011-2014 Fiesta, 2013-2014 Fusion and MKZ, 2013-2015 C-MAX and Escape, 2012-2015 Focus, 2015 MKC and Mustang, and 2014-2016 Transit Connect Vehicles
Side Door Latch Previously Repaired Under 15S16 or 16S30

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Fiesta 2011-2014 Cuautitlan January 26, 2010 through October 31, 2013
Fusion 2014 Flat Rock June 18, 2013 through October 31, 2013
Fusion 2013-2014 Hermosillo May 11, 2012 through October 31, 2013
MKZ 2013-2014 Hermosillo July 19, 2012 through October 31, 2013
Mustang 2015 Flat Rock February 14, 2014 through April 30, 2015
Escape 2013-2015 Louisville December 23, 2011 through January 31, 2015
MKC 2015 Louisville November 18, 2013 through January 31, 2015
C-Max 2013-2015 Michigan February 2, 2012 through January 31, 2015
Focus 2012-2015 Michigan October 4, 2010 through January 31, 2015
Transit Connect 2014-2016 Valencia (Spain) August 9, 2013 through February 1, 2016

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

Ford Motor Company has determined that some vehicles claimed by dealers as repaired under Safety Recalls 15S16 & 16S30 did not receive the claimed repairs, or the repair may not have been completed properly. If a vehicle did not receive the claimed repairs, the door latches have a pawl spring tab that may break. This condition will typically prevent the door from latching. If the customer is able to latch the door after repeated attempts to shut the door, there is potential the door may unlatch while driving, increasing the risk of injury.

 

SERVICE ACTION

A complete Dealer Bulletin will be provided to dealers in early 3rd quarter 2020, when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.

If a customer’s vehicle exhibits side door latching concerns before a complete dealer bulletin is available, please contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.

IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

 

CUSTOMER NOTIFICATION

Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.

 

OWNER REFUNDS

  • Claiming a refund will not close the recall on the vehicle. When a complete dealer bulletin is available (anticipated in early 3rd quarter, 2020), the vehicle will still be subject to an inspection and repair, if needed.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with door latch replacements performed after repairs were claimed under 15S16 or 16S30.

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number (20S30) is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.

IMPORTANT: Click the Related Damage Indicator radio button.

  • Refunds: Submit refunds on a separate repair line.
    • Program Code: 20S30             – Misc. Expense: ADMIN
    • Expense: REFUND             – Misc. Expense: 0.2 Hrs.
  • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

 

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.  

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

Sincerely,

 

David J. Johnson

 


Ford Media Center

FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA

Jun 10, 2020 | DEARBORN, Mich.

DEARBORN, Mich., June 10, 2020 – Ford Motor Company is issuing two safety recalls in North America. Details are as follows:

Select 2011-15 Ford and Lincoln vehicles for a door latch issue

Affected vehicles may not have had all door latches replaced or correctly replaced when repaired by dealerships under safety recalls 15S16 or 16S30. Safety recalls 15S16 and 16S30 were issued to replace door latches with latch pawl spring tabs that were susceptible to cracking and failure in areas with high thermal loads (i.e., a combination of outdoor air temperature and solar radiation).

A door latch with a fractured pawl spring tab typically results in a “door will not close” condition. If the door latches after repeated attempts to shut it, there is potential for the door to unlatch while driving, increasing the risk of injury.

Ford is not aware of any reports of accident or injury related to this condition.

This action affects approximately 2.15 million vehicles in the United States and federal territories.

Affected vehicles are as follows:

  • 2011-14 Ford Fiesta vehicles built at Cuautitlán Assembly Plant, Jan. 26, 2010, to Oct. 31, 2013
  • 2012-15 Ford Focus vehicles built at Michigan Assembly Plant, Oct. 4, 2010, to Jan. 31, 2015
  • 2013-14 Ford Fusion vehicles built at Hermosillo Assembly Plant, May 11, 2012, to Oct. 31, 2013
  • 2013-14 Lincoln MKZ vehicles built at Hermosillo Assembly Plant, July 19, 2012, to Oct. 31, 2013
  • 2013-15 Ford Escape vehicles built at Louisville Assembly Plant, Dec. 23, 2011, to Jan. 31, 2015
  • 2013-15 Ford C-MAX vehicles built at Michigan Assembly Plant, Feb. 2, 2012, to Jan. 31, 2015
  • 2014 Ford Fusion vehicles built at Flat Rock Assembly Plant, June 18, 2013, to Oct. 31, 2013
  • 2014-16 Ford Transit Connect vehicles built at Valencia Body and Assembly Plant, from Aug. 9, 2013, to Feb. 1, 2016
  • 2015 Ford Mustang vehicles built at Flat Rock Assembly Plant, Feb. 14, 2014, to April 30, 2015
  • 2015 Lincoln MKC vehicles built at Louisville Assembly Plant, Nov. 18, 2013, to Jan. 31, 2015

 

Owners will be given the option to inspect the door latch date codes and child safety locks and submit latch date codes online to confirm if repairs done under safety recalls 15S16 or 16S30 were completed correctly. The online system will provide instant validation that the door latches are OK or the latches cannot be confirmed and require dealer service.

If a customer does not want to do the inspection, has difficulty completing the inspection, or receives an indication that the latches cannot be validated, dealers will inspect the latch date codes and replace latches as needed. The Ford reference number for this recall is 20S30.

 

Select 2014-17 Ford F-150 vehicles equipped with 3.5-liter EcoBoost engine

In affected vehicles, the brake master cylinder may allow brake fluid to leak from the brake master cylinder front-wheel circuit into the brake booster.

Depending on the amount of brake fluid loss from the brake master cylinder front-wheel circuit into the brake booster, the driver will receive an audible chime, message-center alert, red brake warning indicator in the instrument cluster, and/or may begin to experience a change in brake pedal travel and feel, including increased pedal effort. If a loss of brake fluid is substantial enough to reduce brake function to the front wheels, full braking function will remain in the rear wheel circuit. However, reduced brake function in the front wheels can extend stopping distance, increasing the risk of a crash.

Ford is aware of seven low-speed/low-impact accident allegations with two injuries associated with this issue.

This action affects 292,311 vehicles in the United States and federal territories, 43,536 in Canada and 8,053 in Mexico.

Affected vehicles are as follows:

  • Select 2015-17 Ford F-150 vehicles built at Dearborn Truck Plant, Oct. 1, 2014, to Aug. 1, 2016
  • Select 2014-17 Ford F-150 vehicles built at Kansas City Assembly Plant, Sept. 1, 2014, to Aug. 1, 2016

Dealers will replace the brake master cylinder and, if it is leaking, the brake booster will also be replaced. The Ford reference number for this recall is 20S31.

 


23 Affected Products

Vehicles

MAKE MODEL YEAR
FORD C-MAX 2013-2015
FORD ESCAPE 2013-2015
FORD FIESTA 2011-2014
FORD FOCUS 2012-2015
FORD FUSION 2013-2014
FORD MUSTANG 2015
FORD TRANSIT CONNECT 2014-2016
LINCOLN MKC 2015
LINCOLN MKZ 2013-2014

 


11 Associated Documents

Manufacturer Notices(to Dealers,etc) – Dealer Notification re Advance Notice – Safety Recall 20S30 Certain 2011-2014 Fiesta, 2013-2014 Fusion and MKZ, 2013-2015 C-MAX and Escape, 2012-2015 Focus, 2015 MKC and Mustang, and 2014-2016 Transit Connect Vehicles Side Door Latch Previously Repaired Under 15S16 or 16S30

RCMN-20V331-1020.pdf 118.502KB

RCMN-20V331-1020

 


Defect Notice 573 Report

RCLRPT-20V331-9851.PDF 222.982KB

RCLRPT-20V331-9851

 


Recall 573 Report

RCLRPT-20V331-3063.PDF 222.973KB

RCLRPT-20V331-3063

 


Recall Acknowledgement

RCAK-20V331-4225.pdf 244.397KB

RCAK-20V331-4225

 


Miscellaneous Document – Media Release re Door Latch Recall

RMISC-20V331-0917.pdf 196.396KB

RMISC-20V331-0917

 


Manufacturer Notices(to Dealers,etc) – Safety Recall 20S30 Certain 2011-2014 Fiesta, 2013-2014 Fusion and MKZ, 2013-2015 C-MAX and Escape, 2012-2015 Focus, 2015 MKC and Mustang, and 2014-2016 Transit Connect Vehicles Side Door Latch Previously Repaired Under 15S16 or 16S30

RCMN-20V331-2439.pdf 3727.434KB

RCMN-20V331-2439

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V331-9562.pdf 1012.901KB

RCONL-20V331-9562

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V331-5893.pdf 155.649KB

RCONL-20V331-5893

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V331-5596.pdf 2242.703KB

RCONL-20V331-5596

 


Recall Quarterly Report #2, 2020-4

RCLQRT-20V331-1601.PDF 211.256KB

RCLQRT-20V331-1601

 


Recall Quarterly Report #3, 2021-1

RCLQRT-20V331-5946.PDF 211.351KB

RCLQRT-20V331-5946

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V331&docType=RCL

 


1 Associated Investigation

Door Latch Failure
NHTSA ID: RQ19005
Dated opened: December 19, 2019

On April 23, 2015, Ford Motor Company issued safety recall 15V-246 to remedy the latch pawl spring tab of approximately 336,873 model year (MY) 2012-2014 Fiesta, MY 2013-2014 Fusion and MY 2013-2014 Lincoln MKZ vehicles manufactured between February 1, 2012 and May 31, 2013. The recall was in response to the Office of Defects Investigation (ODI) investigation EA15-002 which concluded the latch pawl spring tab can break, potentially causing the door to open while driving. On March 27, 2017, Ford Motor Company issued safety recall 17V-210 expanding the population from Recall 15V-246 of approximately 191,432 model year (MY) 2014 Fiesta, MY 2013-2014 Fusion, MY 2013-2014 Lincoln MKZ vehicles manufactured between June 1, 2013 and October 31, 2013.

ODI has received 109 complaints alleging incidents of doors opening while driving in the subject vehicles. Many of the complaints occur on vehicles that have been previously under Recall 15V-246 and 17V-210. In addition, ODI has received multiple complaints on vehicles that fall outside the recall population. ODI has received 2 complaints alleging minor injuries due to the door opening while driving (ODI# 11268297, 11015973) and 1 complaint alleging debris exiting the vehicle on the freeway (ODI# 11240352). A recall query has been opened to assess the scope and remedy for Recall 15V-246 and 17V-210.

The ODI complaints cited above involved door latch failures can be viewed at www.safercar.gov under the following ODI identification numbers: 11288232, 11282831, 11282621, 11282489, 11282344, 11280788, 11280495, 11278552, 11278502, 11271749, 11271230, 11269527, 11268995, 11268809, 11268416, 11268362, 11268297, 11267611, 11266459, 11266428, 11266107, 11266074, 11265835, 11265625, 11265364, 11259118, 11258954, 11257827, 11257726, 11256505, 11256430, 11255187, 11254659, 11254652, 11254554, 11253666, 11253159, 11253072, 11252650, 11252300, 11251888, 11246181, 11246029, 11246009, 11246005, 11245859, 11245549, 11245543, 11245483, 11245408, 11245316, 11245013, 11244425, 11244327, 11244257, 11243246, 11242379, 11241837, 11241022, 11240698, 11240361, 11240352, 11240296, 11234292, 11233716, 11233106, 11232953, 11232538, 11232024, 11231931, 11231898, 11231485, 11231430, 11230733, 11230426, 11230092, 11229320, 11229163, 11228818, 11228757, 11228552, 11228547, 11228541, 11228262, 11223154, 11222994, 11222949, 11222666, 11222247, 11222087, 11220591, 11220536, 11220193, 11219501, 11219251, 11218065, 11217778, 11217500, 11217211, 11217134, 11210633, 11210568, 11207018, 11206507, 11205805, 11205013, 11204019, 11203700, 11197348, 11196057, 11195269, 11195262, 11193224, 11193111, 11190876, 11189677, 11186619, 11174466, 11173589, 11172614, 11170525, 11165554, 11165270, 11164185, 11163773, 11162882, 11162644, 11161932, 11157214, 11156517, 11154533, 11154174, 11153083, 11152515, 11150076, 11144925, 11144146, 11142327, 11141454, 11139062, 11138955, 11133543, 11132966, 11132400, 11131930, 11131608, 11130818, 11130449, 11129834, 11129559, 11129364, 11129264, 11128849, 11124295, 11124280, 11124124, 11123590, 11123409, 11123250, 11122241, 11121776, 11121300, 11120607, 11119807, 11119675, 11118474, 11118380, 11115298, 11114619, 11111514, 11111507, 11110706, 11110462, 11110155, 11109921, 11109798, 11105213, 11104896, 11104591, 11104227, 11103552, 11103085, 11102701, 11097174, 11092326, 11091306, 11090102, 11089616, 11088626, 11084624, 11082264, 11075384, 11074513, 11066974, 11065957, 11065615, 11064678, 11046980, 11034381, 11034178, 11033951, 11033568, 11033325, 11032716, 11032674, 11032563, 11031770, 11031663, 11030865, 11023308, 11021035, 11020575, 11020450, 11020332, 11019391, 11018911, 11016477, 11016443, 11016358, 11015973, 11014518, 11013999, 11013316, 11012362, 11012181, 11011218, 11010740, 11006452, 11005972, 11005882, 11005057, 11004142, 11002377, 11002372, 11001149


 

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Last update on 2022-08-17 / Affiliate links / Images from Amazon Product Advertising API

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