23S23 – Rear / 360 Camera Blue Screen – 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair

May 12, 2023 NHTSA CAMPAIGN NUMBER: 23V342000

Rearview Camera Image May Not Display

Loss of the rearview camera image can reduce the driver’s rear visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V342

Manufacturer Ford Motor Company

Components BACK OVER PREVENTION

Potential Number of Units Affected 422,201

 

Summary

Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.

 

Remedy

The remedy is under development. Owner notification letters are expected to be mailed June 26, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


May 16, 2023

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 23S23
Certain 2020-2023 Explorer and Aviator, and 2020-2022 Corsair Model Year Vehicles
Rear / 360 Camera Blue Screen

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Explorer 2020 – 2023 Chicago Assembly Plant / CAP October 19, 2018 through May 2, 2023
2020 Hangzhou September 9, 2019 through November 22, 2021
Aviator 2020 – 2023 Chicago Assembly Plant / CAP October 19, 2018 through May 2, 2023
2022 Hangzhou September 25, 2021 through November 16, 2021
Corsair 2020 – 2022 Louisville Assembly Plant January 7, 2019 through December 15, 2022
2022 Chongqing December 22, 2020 through December 22, 2020

US population of affected vehicles: 421,550. Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In the affected vehicles, customers may intermittently experience either a rear camera blue image or a full blue or black image on the SYNC screen when the vehicle is in reverse, or when the 360-degree view is selected and available (during low-speed operation). Loss of rear camera image while in reverse increases the risk of a crash.

 

SERVICE ACTION

DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.

IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

 

CUSTOMER NOTIFICATION

Owners of record will be notified via first-class mail after software and the repair instructions have been provided to dealers.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 


May 12, 2023

49  CFR Part 573 – DEFECT INFORMATION REPORT 23S23 – CERTAIN 2020-23 FORD EXPLORER, LINCOLN CORSAIR AND AVIATOR – REAR CAMERA BLUE IMAGE

Chronology

On September 15, 2021, Ford’s Field Review Committee (FRC) approved Field Service Action 21S44 to remedy blue screen conditions observed on Explorer, Aviator, and Corsair vehicles equipped with 360-degree camera systems. On Jan 13, 2023, Ford’s Field Review Committee (FRC) approved Field Service Action 23S02 to remedy rearview camera blue image conditions observed on Explorer, Aviator, and Corsair vehicles equipped with 360degree camera systems post 21S44 repair.

Between Jan 13, 2023, and March 2, 2023, Ford and supplier teams continued to investigate the root cause of the camera loss of video frames. On March 2, 2023, Ford’s Critical Concern Review Group (CCRG) met to review 29 claims of vehicles exhibiting symptoms of full blue or black screens after 23S02 remedy. Ford’s Advanced Driver Assistance Systems (ADAS) team and supplier team prioritized the investigation to determine the cause of these failure modes.

On March 14, 2023, Ford paused the implementation of 23S02 due to occurrences of full blue screen, full black screen and rear camera blue image failure modes after the 23S02 remedy was performed. On April 4, 2023, Ford’s CCRG team issued a Stop-Ship for the affected vehicle lines upon review of updated warranty data for full blue screen, full black screen and rearview camera blue image post 23S02 remedy.

Between April 4, 2023, and April 28, 2023, Ford’s ADAS team and supplier performed analysis which led to confirmation of a software susceptibility in the 23S02 software remedy causing the full blue screen, full black screen and rear camera blue image failure modes. As of March 21, 2023, there have been 250 warranty reports alleging occurrence of rear camera blue images or full blue or black screens for vehicles post 23S02 repair. There has been 1 warranty report alleging occurrence of rear camera blue image or full blue or black screen for vehicles produced after the 23S02 clean point. As of April 26, 2023, there have been 5 VOQs alleging blue screen post 23S02 repair. As of April 26, 2023, Ford is unaware of any injuries related to this concern. There is 1 allegation of a minor crash related to a loss of rear-view camera image.

On May 5, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.

 


11 Affected Products

Vehicles

MAKE MODEL YEAR
FORD EXPLORER 2020-2023
LINCOLN AVIATOR 2020-2023
LINCOLN CORSAIR 2020-2022

 


4 Associated Documents

Defect Notice 573 Report

RCLRPT-23V342-5988.PDF 215.519KB

RCLRPT-23V342-5988

 


Recall Acknowledgement

RCAK-23V342-7759.pdf 645.809KB

RCAK-23V342-7759

 


Chronology

RMISC-23V342-3652.pdf 32.437KB

RMISC-23V342-3652

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 23S23 Certain 2020-2023 Explorer and Aviator, and 2020-2022 Corsair Model Year Vehicles Rear / 360 Camera Blue Screen

RCMN-23V342-1584.pdf 44.962KB

RCMN-23V342-1584

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V342&docType=RCL

 


 

Service Information & Reprogramming

Service Information & Reprogramming – Ford Lincoln Mercury

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM II, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM II and VCMM)
X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

23S23 - Rear / 360 Camera Blue Screen - 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair » small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
23S23 - Rear / 360 Camera Blue Screen - 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair » small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
23S23 - Rear / 360 Camera Blue Screen - 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair » small light CarDAQ-Plus
23S23 - Rear / 360 Camera Blue Screen - 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair » small light CarDAQ-M
23S23 - Rear / 360 Camera Blue Screen - 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair » small light VSI J2534 ECU Reprogrammer
23S23 - Rear / 360 Camera Blue Screen - 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair » small light

Mongoose-Plus J2534

23S23 - Rear / 360 Camera Blue Screen - 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair » small light

Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles

23S23 - Rear / 360 Camera Blue Screen - 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair » small light

RAP2 OEM J2534 Remote Reprogramming Tool

23S23 - Rear / 360 Camera Blue Screen - 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair » small light

BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI

23S23 - Rear / 360 Camera Blue Screen - 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair » small light

Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

23S23 - Rear / 360 Camera Blue Screen - 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair » small light

GODIAG J2534

 


Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 


 

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Last update on 2023-11-23 / Affiliate links / Images from Amazon Product Advertising API

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