23C14 – ICP Software Update – 2020-2022 Ford Explorer Police Interceptor Utility

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April 28, 2023 NHTSA CAMPAIGN NUMBER: 23V305000

Rearview Image May Not Display/FMVSS 111

A rearview camera that does not display an image can reduce the driver’s rear view, increasing the risk of a crash or injury.

 

NHTSA Campaign Number: 23V305

Manufacturer Ford Motor Company

Components BACK OVER PREVENTION

Potential Number of Units Affected 521

 

Summary

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to “Off” prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will update the ICS software, free of charge. Letters informing owners of the safety risk were mailed May 17, 2023. Owner notification letters are expected to be mailed May 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23C14.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


May 1, 2023

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Compliance Recall 23C14
Certain 2020-2022 Model Year Police Interceptor Utility Vehicles Equipped with a
12.1-inch Integrated Computer Screen (ICP)
ICP Software Update

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Police Interceptor Utility 2020-2022 Chicago June 26, 2020, through October 4, 2022

US population of affected vehicles: 519. Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS COMPLIANCE RECALL

The affected vehicles do not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 111 Sections 5.5.3 Response Time and 5.5.6 Default View.  When the customer turns the Display On/Off button to “off” prior to placing the vehicle in reverse, the backup camera image will not appear on the display.

 

SERVICE ACTION

DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers by June 30, 2023, when it is anticipated that software information and repair instructions will be available to support this compliance recall.

IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

 

CUSTOMER NOTIFICATION

Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 


Chronology :

On March 21, 2023, Ford’s Critical Concern Review Group reviewed a concern related to Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the customer uses the Display On/Off Button to turn the ICS display off and subsequently places the vehicle in reverse, the backup camera rearview image does not appear on the center-stack display.

Ford’s Feature Systems engineering team discovered this issue during Feature Testing on March 8, 2023.

Between March 22, 2023 and April 21, 2023 the CCRG reviewed data sources for this concern, conducted vehicle system testing, analyzed feature and compliance testing, and worked with the supplier to better understand this issue.

As of April 3, 2023, Ford is aware of 0 warranty claims, and 0 VOQs related to this issue. Ford is not aware of any accidents or injuries as a result of this concern.

On April 21, 2023 Ford’s Field Review Committee reviewed the concern and approved a field action.

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
FORD EXPLORER 2020-2022

 


4 Associated Documents

Recall Acknowledgement

RCAK-23V305-5581.pdf 645.31KB

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Manufacturer Notices(to Dealers,etc) – Advance Notice re N222375270 – Safety Recall Brake Pressure Switch Connector Fire Application for Used Vehicle Working Capital Assistance Program (WCAP)

RCMN-23V305-2043.pdf 43.824KB

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Noncompliance Notice 573 Report

RCLRPT-23V305-2062.PDF 214.45KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-23V305-8954.pdf 44.952KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V305&docType=RCL

 


 

Reprogramming

Service Information & Reprogramming

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM IIeBay, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM IIeBay and VCMM)
  X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM IIeBay, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

23C14 - ICP Software Update - 2020-2022 Ford Explorer Police Interceptor Utility | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
23C14 - ICP Software Update - 2020-2022 Ford Explorer Police Interceptor Utility | small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
23C14 - ICP Software Update - 2020-2022 Ford Explorer Police Interceptor Utility | small light CarDAQ-Plus
23C14 - ICP Software Update - 2020-2022 Ford Explorer Police Interceptor Utility | small light CarDAQ-M
23C14 - ICP Software Update - 2020-2022 Ford Explorer Police Interceptor Utility | small light VSI J2534 ECU Reprogrammer
23C14 - ICP Software Update - 2020-2022 Ford Explorer Police Interceptor Utility | small light

Mongoose-Plus J2534

23C14 - ICP Software Update - 2020-2022 Ford Explorer Police Interceptor Utility | small light

Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles

23C14 - ICP Software Update - 2020-2022 Ford Explorer Police Interceptor Utility | small light

RAP2 OEM J2534 Remote Reprogramming Tool

23C14 - ICP Software Update - 2020-2022 Ford Explorer Police Interceptor Utility | small light

BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI

23C14 - ICP Software Update - 2020-2022 Ford Explorer Police Interceptor Utility | small light

Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

23C14 - ICP Software Update - 2020-2022 Ford Explorer Police Interceptor Utility | small light

GODIAG J2534

 


Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 


 

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Last update on 2024-05-17 / Affiliate links / Images from Amazon Product Advertising API

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