Customer Satisfaction Program 17B07 – Telematics Control Unit Reprogramming – 2016-2017 Ford

April 4, 2017 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 17B07 Certain 2016 C-MAX Energi, 2016 Focus Electric and 2016-2017 Fusion Energi Telematics Control Unit Reprogramming   PROGRAM TERMS   This program will be in effect through April 30, 2018.  There is no mileage limit for this program. … Read more

Inoperative Remote Commands From The Lincoln Way Mobile Phone App – 2015-2017 Lincoln

2017 Lincoln MKZ

NHTSA ID Number: 10137096 Manufacturer Communication Number: SSM 47160   Summary Some 2015-2017 MKC/MKZ, 2016-2017 MKX and 2017 Continental vehicles equipped with a Telematics Control Unit (TCU) built on or before 15-Aug-2017 may exhibit inoperative remote features via Lincoln Way Mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic … Read more

Inoperative Remote Commands From The My Ford Mobile Phone App – 2012-2017 Ford

2017 Ford Focus

NHTSA ID Number: 10137097 Manufacturer Communication Number: SSM 47161   Summary Some 2012-2017 Focus BEV, 2013-2016 Fusion Energi And 2013-2017 CMAX Energi vehicles equipped with a Telematics Control Unit (TCU) may exhibit inoperative remote features via My Ford Mobile app, discharged battery, incomplete user authorization and/or diagnostic trouble code (DTC) U0198 with no modem electronic serial number … Read more

Inoperative Remote Commands From MyFord/MyLincoln Mobile Phone Application – 2012-2017 Ford & Lincoln

Ford

SSM 46371 – 2012-2017 Multiple Vehicles – With SYNC And 3G Telematics Control Unit (TCU) -Inoperative Remote Commands From MyFord/MyLincoln Mobile Phone Application Some 2012-2017 Focus Electric/2013-2017 CMAX Energi/Fusion Energi/2015-2017 MKC/MKZ/2016-2017 MKX and 2017 Continental vehicles operating with a 3G TCU on or before 16-Jan-2017 may not respond to customers remote commands via MyLincoln/MyFord Mobile … Read more

Intermittent Battery Draw, Various MyLincoln Mobile App Issues, And/Or DTCs U2100/U2101 – 2016 Lincoln MKC, MKX, MKZ

2016 Lincoln MKZ

NHTSA ID Number: 10137095 Manufacturer Communication Number: SSM 47159   Summary Some 2016 MKC, MKX and MKZ vehicles built on or before 11/28/2015 and equipped with a TCU may exhibit an intermittent battery draw that can be isolated to the TCU, an inoperative MyLincoln Mobile app, a MyLincoln Mobile app deep sleep message, an inaccurate MyLincoln Mobile … Read more