Customer Satisfaction

16B35 – Reprogram Powertrain Control Module – 2016-2017 Ford C-MAX & Fusion Energi

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Ford

December 14, 2016 TO: All U.S. Ford and Lincoln Dealers SUBJECT: DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 16B35 – Supplement #2 Certain 2016-2017 Model Year C-MAX and Fusion Energi Vehicles Reprogram Powertrain Control Module REF: DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 16B35 – Supplement #1 New! REASON FOR THIS SUPPLEMENT Affected Vehicles:  The population … Read more

12B43 – Air Conditioning System Performance – 2013 Ford Taurus

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September 27, 2012 TO: All U.S. Ford and Lincoln Dealers SUBJECT: DELIVERY HOLD – Customer Satisfaction Program 12B43 Certain 2013 Model Year Taurus Vehicles Air Conditioning System Performance   PROGRAM TERMS This program will be in effect through October 31, 2013.  There is no mileage limit for this program.   AFFECTED VEHICLES Certain 2013 model … Read more

12B37 – Reprogram the Powertrain Control Module (PCM), Transmission Control Module (TCM), and the Anti-Lock Brake System (ABS) Module – 2012 Ford Focus with DPS6

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May 3, 2012 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 12B37 Certain 2012 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Reprogram the Powertrain Control Module (PCM), Transmission Control Module (TCM), and the Anti-Lock Brake System (ABS) Module   PROGRAM TERMS This program will be in effect through May 31, 2013.  … Read more

12B41 – Active Grille Shutter Wire Harness Replacement – 2012 Ford Focus

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August 9, 2012 TO: All U.S. Ford and Lincoln Dealers SUBJECT: DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 12B41 Certain 2012 Model Year Focus Vehicles Active Grille Shutter Wire Harness Replacement   PROGRAM TERMS This program will be in effect through August 31, 2013.  There is no mileage limit for this program.   AFFECTED VEHICLES Certain … Read more

11B31 – Clutch Replacement – 2012 Ford Fiesta & Focus with DPS6

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January 13, 2012 TO: All U.S. Ford and Lincoln Dealers SUBJECT: DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 11B31 Certain 2012 Model Year Fiesta and Focus Equipped with a DPS6 Automatic Transmission – Clutch Replacement REF: 11T02 – DEMONSTRATION / DELIVERY HOLD – 2012 Model Year Fiesta and Focus Equipped with a DPS6 Automatic Transmission – Clutch Replacement … Read more