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March 11, 2022 NHTSA CAMPAIGN NUMBER: 22V150000
Brake Master Cylinder May Leak Fluid into Booster
A loss of brake fluid may result in a change in brake pedal travel, increased pedal effort and reduced front brake function, requiring greater effort and distance to stop the vehicle. These conditions can increase the risk of a crash.
NHTSA Campaign Number: 22V150
Manufacturer Ford Motor Company
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 195,864
Summary
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Expedition, Lincoln Navigator, and 2016-2018 F-150 vehicles equipped with 3.5L Ecoboost engines. The brake master cylinder may allow brake fluid to leak from the front wheel circuit into the brake booster.
Remedy
Dealers will replace the brake master cylinder. If the master cylinder is leaking, the brake booster will also be replaced. Repairs will be performed free of charge. An interim owner notification letter notifying customers of the safety defect were mailed on April 29, 2022. Owner notification letters were mailed April 29, 2022. This recall is an expansion of NHTSA recall number 20V-332. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S11.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
May 17, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 22S11 – Supplement #1
Certain 2016, 2017 and 2018 Model Year F-150, 2016-2017 Model Year Expedition and 2016-
2017 Model Year Lincoln Navigator Vehicles Equipped with 3.5L Ecoboost Engines
Brake Master Cylinder Replacement
REASON FOR THIS SUPPLEMENT
- Affected Vehicles and Build Dates: F-150 vehicles were incorrectly listed as only including 2017 model year. 2016 and 2018 model years have been added to the program. While the affected F-150 build date ranges in the original bulletin did not expand, they have been added to accurately reflect all affected vehicles.
- PARTS REQUIREMENTS / ORDERING INFORMATION: 2016 F-150 brake booster part number has been added, and model years added. This part requires a contact be sent to the SSSC for ordering.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 | 2016 | Dearborn Truck | August 2, 2016 through September 27, 2016 |
| 2017 | August 2, 2016 through January 31, 2017 | ||
| 2018 | January 5, 2017 through January 26, 2017 | ||
| 2016 | Kansas City | August 2, 2016 through October 15, 2016 | |
| 2017 | August 2, 2016 through January 31, 2017 | ||
| Expedition Navigator | 2016-2017 | Kentucky Truck | July 20, 2015 through January 31, 2017 |
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, a seal in the rear of the brake master cylinder may become compromised, allowing brake fluid to leak into the brake booster. If the brake fluid reservoir is depleted below a predetermined level, the driver will be alerted that brake system service is required by a combination of the following:
- An audible chime
- A full screen message center alert
- Illumination of the red brake warning indicator
If the brake fluid reservoir continues to be depleted, the driver may experience a change in brake pedal travel and feel, and reduced brake function in the front wheels without affecting brake function in the rear wheels. Reduced brake function in the front wheels can extend stopping distance, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the brake master cylinder. If indications of a leak are present between the brake master cylinder and brake booster, dealers are also to replace the brake booster. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 25, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with brake master cylinder and brake booster replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708, 2021 Lincoln Pickup & Delivery Updates.
PARTS REQUIREMENTS
| Part Number | Description – F-150 ONLY | Order Quantity |
| JL3Z-2140-A | Brake Master Cylinder – use with 22S11B or 22S11C (BRMC-293) | 1 |
PM-20  |
Dot 4 Brake Fluid (3 required / 4 per sell pack) | 1 |
Brake booster parts table – Replace booster ONLY if the master cylinder is leaking at or into the booster. Refer to Attachment III before ordering a booster.
Find correct model and order only one (1) brake booster if the master cylinder is leaking.
| Part Number | Description – F-150 ONLY | Order Quantity |
| HL3Z-2005-G | Brake Booster – claim 22S11C (except Raptor) (2017-2018 Model Years) |
1 |
| JL1Z-2005-A | Brake Booster – claim 22S11C (ONLY Raptor) (2017-2018 Model Years) |
|
| or | ||
| HL3Z-2005-F | ||
| 3M5Z-2L523-AA |
Clevis Pin (All Model Years) | 1 |
| Part Number | Description –F-150 (2016 Model Year ONLY) | Order Quantity |
| GL3Z-2005-H | Brake Booster | 1 |
PARTS REQUIREMENTS
| Part Number | Description – Expedition / Navigator ONLY | Order Quantity |
| HL1Z-2140-B | Brake Master Cylinder – claim 22S11D or 22S11E (BRMC-308) | 1 |
| DL3Z-2005-E | Brake Booster – claim 22S11E (BRB-146) | 1 |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description – Expedition / Navigator ONLY | Order Quantity |
| PM-20 |
Dot 4 brake fluid – all models (3 req. / pkg. of 4) | 1 |
| 3M5Z-2L523-AA |
Clevis pin – all models | 1 |
CERTAIN 2016, 2017, AND 2018 MODEL YEAR F-150, 2016-2017 MODEL YEAR EXPEDITION AND 2016-2017 MODEL YEAR LINCOLN NAVIGATOR VEHICLES BRAKE MASTER CYLINDER REPLACEMENT
SERVICE PROCEDURE
1. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.
2. Remove the master cylinder. Please follow the WSM procedures in Section 206-06.
3. Inspect the rear of the master cylinder and the mounting surface of the brake booster.
Are there signs of leaking brake fluid? Signs of leaking brake fluid may include fluid on the back of the master cylinder or on the mounting surface of the brake booster, and/or peeling paint on the brake booster. See Figure 1.
Yes – Replace the brake booster. Please follow the WSM procedures in Section 206-07, then proceed to Step 4.
No – Proceed to Step 4.
4. Install a new master cylinder. Please follow the WSM procedures in Section 206-06.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
22S11 – CERTAIN 2016-2017 F-150, EXPEDITION AND NAVIGATOR VEHICLES MASTER CYLINDER LEAK
Amendment #2
Chronology
In May 2016, Ford issued FSA 16S24 (16V345) for F-150s produced between August 1, 2013 and August 31, 2014 equipped with the 3.5L Ecoboost engine to address brake master cylinder fluid leakage into the booster caused by the rolling of the rearmost cup seal in the master cylinder. When the decision was made, root cause was unknown and a rate-based decision was made based on information available at that time.
After continued field data monitoring and discussions with NHTSA, Ford issued 20S31 (20V332) in June 2020, to extend the population for F-150’s equipped with the 3.5L Ecoboost engine produced through August 1, 2016. This is when Hitachi implemented a corrective action, adding a silicone lubricant to the master cylinder seal. At the time of 20S31 (20V332), Ford understood the data to support the end date for that recall.
Ford continued to monitor field reports and communicate with NHTSA for vehicles outside the scope of 20S31. The monitoring included Ford Expedition and Lincoln Navigator vehicles built during the 20S31 period, which share a similar brake master cylinder design, as well as F-150 3.5L Ecoboost vehicles built after August 1, 2016. At the time of 20S31, field reports were significantly lower for both of those other populations than for the population subject to 20S31.
An updated analysis of field data in November 2021 found the report rate for Expedition / Navigator vehicles was approaching 10R/1000 for certain months of vehicle production. A total of 498 potentially related reports had been received between January, 2016 and November, 2021. In addition, field data for Expedition / Navigator and F-150 3.5L Ecoboost vehicles produced within several months post-20S31 showed increasing failure rates, though still below the rate for vehicles addressed by 20S31. A total of 231 potentially related reports had been received between June, 2020 and November, 2021. Ford reviewed this subject with NHTSA on December 8, 2021 and February 7, 2022. Investigation into supplier records and discussion with the supplier identified additional steps taken by the supplier to further improve brake master cylinder seal installation from August 2016 – December 2016. These include an automated process to remove imperfect threads from the master cylinder outlet port, as well as actions to improve installation of the rearmost cup seal in the master cylinder. Master cylinders with these improvements were incorporated into vehicle production by January 31, 2017.
On March 4, 2022, Ford’s Field Review Committee reviewed the concern and approved a safety recall action.
Ford is aware of 4 low speed/low impact accident allegations with no injuries.
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EXPEDITION | 2016-2017 |
| FORD | F-150 | 2016-2018 |
| LINCOLN | NAVIGATOR | 2016-2017 |
16 Associated Documents
Recall 573 Report
RCLRPT-22V150-1267.PDF 215.973KB
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Defect Notice 573 Report
RCLRPT-22V150-7111.PDF 215.973KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S11 Certain 2017 Model Year F-150, 2016-2017 Model Year Expedition and 2016-2017 Model Year Lincoln Navigator Vehicles Equipped with 3.5L Ecoboost Engines Brake Master Cylinder Replacement
RCMN-22V150-3408.pdf 458.773KB
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Recall Acknowledgement
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Recall 573 Report
RCLRPT-22V150-5861.PDF 215.974KB
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Miscellaneous Document – 22S11 – CERTAIN 2016-2017 F-150, EXPEDITION AND NAVIGATOR VEHICLES MASTER CYLINDER LEAK Chronology
RMISC-22V150-3665.pdf 99.485KB
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Miscellaneous Document – Chronology
RMISC-22V150-8921.pdf 260.567KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V150-5135.pdf 60.491KB
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ISSUED Owner Notification Letter(Part 577)
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S11 – Supplement #1 Certain 2016, 2017 and 2018 Model Year F-150, 2016-2017 Model Year Expedition and 2016-2017 Model Year Lincoln Navigator Vehicles Equipped with 3.5L Ecoboost Engines Brake Master Cylinder Replacement
RCMN-22V150-4118.pdf 535.971KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22V150-6587.pdf 60.431KB
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Recall Quarterly Report #1, 2022-2
RCLQRT-22V150-6787.PDF 211.157KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22V150-3868.pdf 137.067KB
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Recall Quarterly Report #2, 2022-3
RCLQRT-22V150-0129.PDF 211.259KB
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ISSUED Renotification Notice
RCRN-22V150-6656.pdf 460.406KB
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Recall Quarterly Report #3, 2022-4
RCLQRT-22V150-4446.PDF 211.353KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V150&docType=RCL
- Provides an extra margin of safety in extreme braking conditions
- Mix of polyglycol ethers ensures hot brake-system operation will not create dangerous vapor
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy pedal
- Both wet and dry boiling points exceed the minimum government standards
- High quality blend of polyethylene glycol ethers and additives
- Compatible with all brake system rubber components and other brake fluids
- Prevents seal hardening or softening
- Protects against rust and corrosion
- Provides excellent lubricity
- High compatibility. Use with or direct replacement for DOT 3, DOT 4, and DOT 5. 1
- Extended Service Interval (ESI): Lasts 100% longer than DOT 3, 50% longer than DOT 4, and 10% longer than DOT 5. 1
- Exceeds all DOT 3, DOT 4, and DOT 5. 1 standards
- Wet boiling point ~ 365 DegreeF/Viscosity at -40 DegreeC ~ 685mm2/s
- Standard brake fluid has a recommended change interval of 2 years. The recommended change interval for Bosch ESI6 is 3 years.
- Premium DOT 3 Brake Fluid has a minimum boiling point of 450°F
- Meets and exceeds DOT 3 and all other Federal and SAE specifications and standards for motor vehicle brake fluids
- Mixes with all DOT 3 approved brake fluids
- Designed for use in disc, drum and ABS brake systems
- Synthetic quality brake fluid
- Contains special ingredients to guard against vapor lock and moisture absorption
- Exceeds requirements for both DOT 3 and DOT 4 brake fluids
- Specially formulated for DOT 4 brake fluid applications
- Designed for use in disc, drum and ABS brake systems
- Premium brake and hydraulic clutch fluid that protects internal components from corrosion under normal use
- High boiling point to minimize brake fluid boiling and vapor lock
- Excellent low temperature capability and stability when used where lower cold viscosities are required
- Excellent low temperature capability and stability when used where lower cold viscosities are required
- The 336⁰F wet boil point and 521⁰F dry boil point exceeds common characteristics for DOT 4 brake fluids
- Provides corrosion protection in brake components
- Matches needs of all DOT 4 manufacturer recommendations
- Compatible with all DOT 3 and DOT 4 applications
- 2 Pack
- Dry boiling point 594 degrees F
- Motul 600 brake fluid is 100 percent synthetic and has an extremely high boiling poin
- Helping to prevent vapor lock and brake fade during hard use
- This brake fluid exceeds both DOT 3 and DOT 4 specifications
- Minimal decrease of boiling point due to excellent water locking properties
- Non-foaming when filling and bleeding the brake system
- Excellent corrosion protection due to selected additives
- High safety tolerance against steam bubbles
- Makes brake fluid changing intervals of up to 3 years possible
Last update on 2024-04-05 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
April 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S11 / NHTSA Recall 22V150 2017 Expedition EL Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Brake Warning Indicator On your vehicle, the brake master cylinder may allow brake fluid to leak into the brake booster. If the brake fluid reservoir is depleted below a pre-determined level, you will be alerted that brake system service is required by a combination of the following: l An audible chime l A full screen message center alert l Illumination of the red brake warning indicator (shown to the left) If the brake fluid reservoir is depleted through continued vehicle operation, you may experience a change in brake pedal travel and feel, and increased pedal effort. If a loss of brake fluid is substantial, it can reduce brake function in the front wheels. Brake function in the rear wheels is unaffected by this condition. What is the risk? Reduced brake function in the front wheels can extend stopping distance, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. What should you do? If your vehicle exhibits symptoms of an audible chime, a message center alert, or the red brake warning indicator, immediately contact your dealer and request a service appointment for diagnosis and repair relating to Safety Recall 22S11. Provide the dealer with the VIN of your vehicle, which is printed near your name at the beginning of this letter. If your vehicle does not exhibit these symptoms, please wait and Ford will notify you by mail when service parts are available, at which time a service appointment to perform this safety recall may be scheduled. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle, if your vehicle does not exhibit symptoms of an audible chime, a message center alert, or the red brake warning indicator illuminating in the instrument panel cluster. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. © Copyright 2022 Ford Motor Company 08367 22S11 NPEX/DTB1EXS111 1 of 4 A/1/000001/1 771555026703 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to brake master cylinder or brake master cylinder and brake booster replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V150. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 08367 22S11 NPEX/DTB1EXS111 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S11 / Campaña 22V150 de la NHTSA 2017 Expedition EL Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Indicador de alerta de frenos En su vehículo, el cilindro maestro de frenos podría permitir el paso del líquido de frenos al reforzador del freno. Si el depósito del líquido de frenos está bajo un nivel predeterminado, recibirá una notificación de que el sistema de frenos requiere servicio, que puede ser: l Un tono audible l Una alerta en el centro de mensajes de pantalla completa l El encendido del indicador rojo de alerta del freno (que aparece a la izquierda) Si el depósito del líquido de frenos ha bajado debido a la continua operación del vehículo, es posible que experimente un cambio en el recorrido y una sensación diferente en el pedal del freno, junto con un mayor esfuerzo en este. Si es cuantiosa la pérdida del líquido de frenos, la función del freno se podría ver reducida en las ruedas delanteras. La función del freno en las ruedas traseras no se ve afectada por esta condición. ¿Qué riesgo existe? Una menor función del freno en las ruedas delanteras puede extender la distancia de frenado y aumentar el riesgo de sufrir una colisión. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. ¿Qué debe hacer? Si su vehículo exhibe un tono audible, una alerta en el centro de mensajes o el indicador rojo de alerta del freno, de inmediato comuníquese con su distribuidor y solicite una cita de servicio para realizar un diagnóstico y la reparación relacionada con la campaña de seguridad 22S11. Proporcione el VIN a su distribuidor de su vehículo, que se encuentra impreso debajo de sus datos al comienzo de esta carta. Si su vehículo no presenta estas señales, simplemente espere y Ford le enviará una notificación por correo cuando estén disponibles las piezas de servicio, momento en el cual se podría programar una cita de servicio para realizar esta campaña de seguridad. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando de forma segura su vehículo si este no exhibe un tono audible, una alerta en el centro de mensajes o el indicador rojo de alerta del freno que se enciende en el tablero de instrumentos. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. 3 of 4 A/3/000001/1 08367 22S11 NPEX/DTB1EXS111 Abril de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771555026703 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se otorgarán en caso de haber realizado servicios relacionados con el reemplazo del cilindro maestro de frenos o del cilindro maestro de frenos y el reforzador del freno. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y sábado 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V150 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 08367 22S11 NPEX/DTB1EXS111 © Copyright 2022 Ford, División de Servicio al Cliente
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November, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2016 Navigator has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S11 – Brake Master Cylinder Leak Into Booste What is the issue? Brake Warning Indicator On your vehicle, the brake master cylinder may allow brake fluid to leak into the brake booster. If the brake fluid reservoir is depleted below a pre-determined level, you will be alerted that brake system service is required by a combination of the following: l An audible chime l A full screen message center alert l Illumination of the red brake warning indicator (shown to the left) If the brake fluid reservoir is depleted through continued vehicle operation, you may experience a change in brake pedal travel and feel, and increased pedal effort. If a loss of brake fluid is substantial, it can reduce brake function in the front wheels. Brake function in the rear wheels is unaffected by this condition. Reduced brake function in the front wheels can extend stopping distance, increasing the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: lincoln.com/support. Thank you for your attention to this very important matter. Noviembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2016 Navigator las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S11 – Fuga del cilindro maestro de frenos hacia el reforzador ¿Cuál es el problema? Indicador de alerta de frenos En su vehículo, el cilindro maestro de frenos podría permitir el paso del líquido de frenos al reforzador del freno. Si el depósito del líquido de frenos está bajo un nivel predeterminado, recibirá una notificación de que el sistema de frenos requiere servicio, que puede ser: l Un tono audible l Una alerta en el centro de mensajes de pantalla completa l El encendido del indicador rojo de alerta del freno (que aparece a la izquierda) Si el depósito del líquido de frenos ha bajado debido a la continua operación del vehículo, es posible que experimente un cambio en el recorrido y una sensación diferente en el pedal del freno, junto con un mayor esfuerzo en este. Si es cuantiosa la pérdida del líquido de frenos, la función del freno se podría ver reducida en las ruedas delanteras. La función del freno en las ruedas traseras no se ve afectada por esta condición. Una menor función del freno en las ruedas delanteras puede extender la distancia de frenado y aumentar el riesgo de sufrir una colisión. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: lincoln.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 The Lincoln Motor Company ¿ A Ford Motor Company Brand 1 of 2 000000000000213 / 425 / 213 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0046506 A / 000000000000213 / 213 ù ù
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June 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S11 / NHTSA Recall 22V150 2016 F-150 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Brake Warning Indicator On your vehicle, the brake master cylinder may allow brake fluid to leak into the brake booster. If the brake fluid reservoir is depleted below a pre-determined level, you will be alerted that brake system service is required by a combination of the following: l An audible chime l A full screen message center alert l Illumination of the red brake warning indicator (shown to the left) If the brake fluid reservoir is depleted through continued vehicle operation, you may experience a change in brake pedal travel and feel, and increased pedal effort. If a loss of brake fluid is substantial, it can reduce brake function in the front wheels. Brake function in the rear wheels is unaffected by this condition. What is the risk? Reduced brake function in the front wheels can extend stopping distance, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace your vehicle’s brake master cylinder, and if the brake master cylinder is leaking, also replace the brake booster, free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. What should you do? Please call your dealer without delay and request a service date for Recall 22S11. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle, if your vehicle does not exhibit symptoms of an audible chime, a message center alert, or the red brake warning indicator illuminating in the instrument panel cluster. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. © Copyright 2022 Ford Motor Company 09102 22S11 NI150/DTB122S111 1 of 4 A/1/000001/1 771579656378 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to brake master cylinder or brake master cylinder and brake booster replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V150. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 09102 22S11 NI150/DTB122S111 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S11 / Campaña 22V150 de la NHTSA 2016 F-150 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Indicador de alerta de frenos En su vehículo, el cilindro maestro de frenos podría permitir el paso del líquido de frenos al reforzador del freno. Si el depósito del líquido de frenos está bajo un nivel predeterminado, recibirá una notificación de que el sistema de frenos requiere servicio, que puede ser: l Un tono audible l Una alerta en el centro de mensajes de pantalla completa l El encendido del indicador rojo de alerta del freno (que aparece a la izquierda) Si el depósito del líquido de frenos ha bajado debido a la continua operación del vehículo, es posible que experimente un cambio en el recorrido y una sensación diferente en el pedal del freno, junto con un mayor esfuerzo en este. Si es cuantiosa la pérdida del líquido de frenos, la función del freno se podría ver reducida en las ruedas delanteras. La función del freno en las ruedas traseras no se ve afectada por esta condición. ¿Qué riesgo existe? Una menor función del freno en las ruedas delanteras puede extender la distancia de frenado y aumentar el riesgo de sufrir una colisión. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar el cilindro maestro de frenos del vehículo y, si este presentara fugas, a reemplazar también el reforzador del freno, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 22S11. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando de forma segura su vehículo si este no exhibe un tono audible, una alerta en el centro de mensajes o el indicador rojo de alerta del freno que se enciende en el tablero de instrumentos. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. 3 of 4 A/3/000001/1 09102 22S11 NI150/DTB122S111 Junio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771579656378 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se otorgarán en caso de haber realizado servicios relacionados con el reemplazo del cilindro maestro de frenos o del cilindro maestro de frenos y el reforzador del freno. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y sábado 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V150 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 09102 22S11 NI150/DTB122S111 © Copyright 2022 Ford, División de Servicio al Cliente
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September 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S11 / NHTSA Recall 22V150 2017 Expedition Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Brake Warning Indicator On your vehicle, the brake master cylinder may allow brake fluid to leak into the brake booster. If the brake fluid reservoir is depleted below a pre-determined level, you will be alerted that brake system service is required by a combination of the following: • An audible chime • A full screen message center alert • Illumination of the red brake warning indicator (shown to the left) If the brake fluid reservoir is depleted through continued vehicle operation, you may experience a change in brake pedal travel and feel, and increased pedal effort. If a loss of brake fluid is substantial, it can reduce brake function in the front wheels. Brake function in the rear wheels is unaffected by this condition. What is the risk? Reduced brake function in the front wheels can extend stopping distance, increasing the risk of a crash. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace your vehicle’s brake master cylinder, and if the brake master cylinder is leaking, also replace the brake booster, free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. What should you do? Please call your dealer without delay and request a service date for Recall 22S11. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle, if your vehicle does not exhibit symptoms of an audible chime, a message center alert, or the red brake warning indicator illuminating in the instrument panel cluster. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. © Copyright 2022 Ford Motor Company 08367 22S11 PAEX/DTB122S111 1 of 4 A/1/000001/1 771670058169 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to brake master cylinder or brake master cylinder and brake booster replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V150. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 08367 22S11 PAEX/DTB122S111 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S11 / Campaña 22V150 de la NHTSA 2017 Expedition Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Indicador de alerta de frenos En su vehículo, el cilindro maestro de frenos podría permitir el paso del líquido de frenos al reforzador del freno. Si el depósito del líquido de frenos está bajo un nivel predeterminado, recibirá una notificación de que el sistema de frenos requiere servicio, que puede ser: • Un tono audible • Una alerta en el centro de mensajes de pantalla completa • El encendido del indicador rojo de alerta del freno (que aparece a la izquierda) Si el depósito del líquido de frenos ha bajado debido a la continua operación del vehículo, es posible que experimente un cambio en el recorrido y una sensación diferente en el pedal del freno, junto con un mayor esfuerzo en este. Si es cuantiosa la pérdida del líquido de frenos, la función del freno se podría ver reducida en las ruedas delanteras. La función del freno en las ruedas traseras no se ve afectada por esta condición. ¿Qué riesgo existe? Una menor función del freno en las ruedas delanteras puede extender la distancia de frenado y aumentar el riesgo de sufrir una colisión. ¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar el cilindro maestro de frenos del vehículo y, si este presentara fugas, a reemplazar también el reforzador del freno, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 22S11. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando de forma segura su vehículo si este no exhibe un tono audible, una alerta en el centro de mensajes o el indicador rojo de alerta del freno que se enciende en el tablero de instrumentos. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. 3 of 4 A/3/000001/1 08367 22S11 PAEX/DTB122S111 Septiembre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771670058169 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se otorgarán en caso de haber realizado servicios relacionados con el reemplazo del cilindro maestro de frenos o del cilindro maestro de frenos y el reforzador del freno. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y sábado 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V150 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 08367 22S11 PAEX/DTB122S111 © Copyright 2022 Ford, División de Servicio al Cliente September 2022 Lincoln P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S11 / NHTSA Recall 22V150 2017 Navigator Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lincoln has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Brake Warning Indicator On your vehicle, the brake master cylinder may allow brake fluid to leak into the brake booster. If the brake fluid reservoir is depleted below a pre-determined level, you will be alerted that brake system service is required by a combination of the following: • An audible chime • A full screen message center alert • Illumination of the red brake warning indicator (shown to the left) If the brake fluid reservoir is depleted through continued vehicle operation, you may experience a change in brake pedal travel and feel, and increased pedal effort. If a loss of brake fluid is substantial, it can reduce brake function in the front wheels. Brake function in the rear wheels is unaffected by this condition. What is the risk? Reduced brake function in the front wheels can extend stopping distance, increasing the risk of a crash. What will Lincoln and your dealer do? Parts are now available to repair your vehicle. Lincoln has authorized your dealer to replace your vehicle’s brake master cylinder, and if the brake master cylinder is leaking, also replace the brake booster, free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. What should you do? Please call your dealer without delay to schedule a service appointment for Recall 22S11. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Lincoln has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle, if your vehicle does not exhibit symptoms of an audible chime, a message center alert, or the red brake warning indicator illuminating in the instrument panel cluster. If you do not already have a servicing dealer, you can access Lincoln.com/support for dealer addresses, maps, and driving instructions. © Copyright 2022 Lincoln A Ford Motor Company Brand 04790 22S11 PANV/DTB122S116 1 of 4 A/1/000001/1 771669235380 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Lincoln wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Lincoln can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to brake master cylinder or brake master cylinder and brake booster replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. To request your refund directly from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Lincoln at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Lincoln’s reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: Lincoln.com/support. For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V150. Thank you for your attention to this important matter. Lincoln © Copyright 2022 Lincoln A Ford Motor Company Brand 04790 22S11 PANV/DTB122S116 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S11 / Campaña 22V150 de la NHTSA 2017 Navigator Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Lincoln ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Indicador de alerta de frenos En su vehículo, el cilindro maestro de frenos podría permitir el paso del líquido de frenos al reforzador del freno. Si el depósito del líquido de frenos está bajo un nivel predeterminado, recibirá una notificación de que el sistema de frenos requiere servicio, que puede ser: • Un tono audible • Una alerta en el centro de mensajes de pantalla completa • El encendido del indicador rojo de alerta del freno (que aparece a la izquierda) Si el depósito del líquido de frenos ha bajado debido a la continua operación del vehículo, es posible que experimente un cambio en el recorrido y una sensación diferente en el pedal del freno, junto con un mayor esfuerzo en este. Si es cuantiosa la pérdida del líquido de frenos, la función del freno se podría ver reducida en las ruedas delanteras. La función del freno en las ruedas traseras no se ve afectada por esta condición. ¿Qué riesgo existe? Una menor función del freno en las ruedas delanteras puede extender la distancia de frenado y aumentar el riesgo de sufrir una colisión. ¿Qué harán Lincoln y su distribuidor? Las piezas para reparar su vehículo ya se encuentran disponibles. Lincoln ha autorizado a su distribuidor a reemplazar el cilindro maestro de frenos del vehículo y, si este presentara fugas, a reemplazar también el reforzador del freno, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. ¿Qué debe hacer? Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la Campaña 22S11. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando de forma segura su vehículo si este no exhibe un tono audible, una alerta en el centro de mensajes o el indicador rojo de alerta del freno que se enciende en el tablero de instrumentos. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a Lincoln.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. 3 of 4 A/3/000001/1 04790 22S11 PANV/DTB122S116 Septiembre de 2022 Lincoln P. O. Box 1904 Dearborn, Michigan 48121 1904 © Copyright 2022 Lincoln Una marca de Ford Motor Company 771669235380 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Lincoln le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Lincoln puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se otorgarán en caso de haber realizado servicios relacionados con el reemplazo del cilindro maestro de frenos o del cilindro maestro de frenos y el reforzador del freno. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. Para solicitar un reembolso directamente a Lincoln, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Lincoln a P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Lincoln y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: Lincoln.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V150 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Lincoln 4 of 4 A/4/000001/1 04790 22S11 PANV/DTB122S116 © Copyright 2022 Lincoln Una marca de Ford Motor Company
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April 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S11 / NHTSA Recall 22V150 2017 F-150 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Brake Warning Indicator On your vehicle, the brake master cylinder may allow brake fluid to leak into the brake booster. If the brake fluid reservoir is depleted below a pre-determined level, you will be alerted that brake system service is required by a combination of the following: l An audible chime l A full screen message center alert l Illumination of the red brake warning indicator (shown to the left) If the brake fluid reservoir is depleted through continued vehicle operation, you may experience a change in brake pedal travel and feel, and increased pedal effort. If a loss of brake fluid is substantial, it can reduce brake function in the front wheels. Brake function in the rear wheels is unaffected by this condition. What is the risk? Reduced brake function in the front wheels can extend stopping distance, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace your vehicle’s brake master cylinder, and if the brake master cylinder is leaking, also replace the brake booster, free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. What should you do? Please call your dealer without delay and request a service date for Recall 22S11. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle, if your vehicle does not exhibit symptoms of an audible chime, a message center alert, or the red brake warning indicator illuminating in the instrument panel cluster. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. © Copyright 2022 Ford Motor Company 04868 22S11 NI150/DTB1F5S111 1 of 4 A/1/000001/1 771554578985 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to brake master cylinder or brake master cylinder and brake booster replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V150. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 04868 22S11 NI150/DTB1F5S111 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S11 / Campaña 22V150 de la NHTSA 2017 F-150 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Indicador de alerta de frenos En su vehículo, el cilindro maestro de frenos podría permitir el paso del líquido de frenos al reforzador del freno. Si el depósito del líquido de frenos está bajo un nivel predeterminado, recibirá una notificación de que el sistema de frenos requiere servicio, que puede ser: l Un tono audible l Una alerta en el centro de mensajes de pantalla completa l El encendido del indicador rojo de alerta del freno (que aparece a la izquierda) Si el depósito del líquido de frenos ha bajado debido a la continua operación del vehículo, es posible que experimente un cambio en el recorrido y una sensación diferente en el pedal del freno, junto con un mayor esfuerzo en este. Si es cuantiosa la pérdida del líquido de frenos, la función del freno se podría ver reducida en las ruedas delanteras. La función del freno en las ruedas traseras no se ve afectada por esta condición. ¿Qué riesgo existe? Una menor función del freno en las ruedas delanteras puede extender la distancia de frenado y aumentar el riesgo de sufrir una colisión. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar el cilindro maestro de frenos del vehículo y, si este presentara fugas, a reemplazar también el reforzador del freno, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 22S11. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando de forma segura su vehículo si este no exhibe un tono audible, una alerta en el centro de mensajes o el indicador rojo de alerta del freno que se enciende en el tablero de instrumentos. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. 3 of 4 A/3/000001/1 04868 22S11 NI150/DTB1F5S111 Abril de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771554578985 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se otorgarán en caso de haber realizado servicios relacionados con el reemplazo del cilindro maestro de frenos o del cilindro maestro de frenos y el reforzador del freno. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y sábado 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V150 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 04868 22S11 NI150/DTB1F5S111 © Copyright 2022 Ford, División de Servicio al Cliente
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Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 17, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S11 – Supplement #1 Certain 2016, 2017 and 2018 Model Year F-150, 2016-2017 Model Year Expedition and 2016- 2017 Model Year Lincoln Navigator Vehicles Equipped with 3.5L Ecoboost Engines Brake Master Cylinder Replacement REF: NEW DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S11 Dated March 15, 2022 New! REASON FOR THIS SUPPLEMENT Affected Vehicles and Build Dates: F-150 vehicles were incorrectly listed as only including 2017 model year. 2016 and 2018 model years have been added to the program. While the affected F-150 build date ranges in the original bulletin did not expand, they have been added to accurately reflect all affected vehicles. PARTS REQUIREMENTS / ORDERING INFORMATION: 2016 F-150 brake booster part number has been added, and model years added. This part requires a contact be sent to the SSSC for ordering. New! AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F-150 2016 Dearborn Truck August 2, 2016 through September 27, 2016 2017 August 2, 2016 through January 31, 2017 2018 January 5, 2017 through January 26, 2017 2016 Kansas City August 2, 2016 through October 15, 2016 2017 August 2, 2016 through January 31, 2017 Expedition Navigator 2016-2017 Kentucky Truck July 20, 2015 through January 31, 2017 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, a seal in the rear of the brake master cylinder may become compromised, allowing brake fluid to leak into the brake booster. If the brake fluid reservoir is depleted below a predetermined level, the driver will be alerted that brake system service is required by a combination of the following: • An audible chime • A full screen message center alert • Illumination of the red brake warning indicator If the brake fluid reservoir continues to be depleted, the driver may experience a change in brake pedal travel and feel, and reduced brake function in the front wheels without affecting brake function in the rear wheels. Reduced brake function in the front wheels can extend stopping distance, increasing the risk of a crash. Copyright 2022 Ford Motor Company SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the brake master cylinder. If indications of a leak are present between the brake master cylinder and brake booster, dealers are also to replace the brake booster. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of April 25, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S11 – Supplement #1 Certain 2017 Model Year F-150, 2016, 2017 and 2018 Model Year Expedition and 2016-2017 Model Year Lincoln Navigator Vehicles Equipped with 3.5L Ecoboost Engines Brake Master Cylinder Replacement OASIS ACTIVATION OASIS was activated on March 15, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on March 15, 2022. Owner names and addresses will be available by May 20, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S11 – Supplement #1 Certain 2017 Model Year F-150, 2016, 2017 and 2018 Model Year Expedition and 2016-2017 Model Year Lincoln Navigator Vehicles Equipped with 3.5L Ecoboost Engines Brake Master Cylinder Replacement OWNER REFUNDS This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251. Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. Refunds will only be provided for the cost associated with brake master cylinder and brake booster replacement. RENTAL VEHICLES Rental vehicles are not approved for this program. LINCOLN PICKUP AND DELIVERY Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708, 2021 Lincoln Pickup & Delivery Updates. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S11 – Supplement #1 Certain 2017 Model Year F-150, 2016, 2017 and 2018 Model Year Expedition and 2016-2017 Model Year Lincoln Navigator Vehicles Equipped with 3.5L Ecoboost Engines Brake Master Cylinder Replacement CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S11 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Refunds: Submit refunds on a separate repair line. – Program Code: 22S11 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC08708, 2021 Lincoln Pickup & Delivery Updates for details. Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S11 – Supplement #1 Certain 2017 Model Year F-150, 2016, 2017 and 2018 Model Year Expedition and 2016-2017 Model Year Lincoln Navigator Vehicles Equipped with 3.5L Ecoboost Engines Brake Master Cylinder Replacement LABOR ALLOWANCES Description – F-150 ONLY Labor Operation Labor Time Replace master cylinder (includes bench bleed) 22S11B 0.9 Hours Replace master cylinder and booster (includes bench bleed) 22S11C 1.4 Hours Description – Expedition / Navigator ONLY Replace master cylinder (includes bench bleed) 22S11D 1.1 Hours Replace master cylinder and booster (includes bench bleed) 22S11E 1.5 Hours New! PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description – F-150 ONLY (All Model Years) Order Quantity Claim Quantity JL3Z-2140-A (BRMC-293) Brake Master Cylinder – use with 22S11B or 22S11C 1 1 PM-20 Dot 4 Brake Fluid (3 required / 4 per sell pack) 1 up to 3 Order the above parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. Brake booster parts table – Replace booster ONLY if the master cylinder is leaking at or into the booster. Refer to Attachment III before ordering a booster. Find correct model and order only one (1) brake booster if the master cylinder is leaking. Part Number Description – F-150 ONLY Order Quantity Claim Quantity HL3Z-2005-G (BRB-181) Brake Booster – claim 22S11C (except Raptor) (2017-2018 Model Years) JL1Z-2005-A 1 1 (BRB-193) or HL3Z-2005-F Brake Booster – claim 22S11C (ONLY Raptor) (2017-2018 Model Years) 3M5Z-2L523-AA Clevis Pin (All Model Years) 1 1 Order the above parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. SSSC Web Contact Site: To place an order for GL3Z-2005-H, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number Description –F-150 (2016 Model Year ONLY) Order Quantity Claim Quantity GL3Z-2005-H Brake Booster – claim 22S11C 1 1 Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S11 – Supplement #1 Certain 2017 Model Year F-150, 2016, 2017 and 2018 Model Year Expedition and 2016-2017 Model Year Lincoln Navigator Vehicles Equipped with 3.5L Ecoboost Engines Brake Master Cylinder Replacement PARTS REQUIREMENTS / ORDERING INFORMATION (continued) SSSC Web Contact Site: To place an order for HL1Z-2140-B or DL3Z-2005-E submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number Description – Expedition / Navigator ONLY Order Quantity Claim Quantity HL1Z-2140-B (BRMC-308) Brake Master Cylinder – claim 22S11D or 22S11E 1 1 DL3Z-2005-E (BRB-146) Brake Booster – claim 22S11E 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description – Expedition / Navigator ONLY Order Quantity Claim Quantity PM-20 Dot 4 brake fluid – all models (3 req. / pkg. of 4) 1 up to 3 3M5Z-2L523-AA Clevis pin – all models 1 1 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021 or later must be inspected and signed off on the repair order by a Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S11 – Supplement #1 Certain 2017 Model Year F-150, 2016, 2017 and 2018 Model Year Expedition and 2016-2017 Model Year Lincoln Navigator Vehicles Equipped with 3.5L Ecoboost Engines Brake Master Cylinder Replacement REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued) member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. Inspect the replaced parts to verify the FSA repair was completed. If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 1 SAFETY RECALL 22S11-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2022 CERTAIN 2016, 2017, AND 2018 MODEL YEAR F-150, 2016-2017 MODEL YEAR EXPEDITION AND 2016-2017 MODEL YEAR LINCOLN NAVIGATOR VEHICLES BRAKE MASTER CYLINDER REPLACEMENT SERVICE PROCEDURE 1. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02. 2. Remove the master cylinder. Please follow the WSM procedures in Section 206-06. 3. Inspect the rear of the master cylinder and the mounting surface of the brake booster. Are there signs of leaking brake fluid? Signs of leaking brake fluid may include fluid on the back of the master cylinder or on the mounting surface of the brake booster, and/or peeling paint on the brake booster. See Figure 1. Yes – Replace the brake booster. Please follow the WSM procedures in Section 206-07, then proceed to Step 4. No – Proceed to Step 4. STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 2071D FIGURE 1 4. Install a new master cylinder. Please follow the WSM procedures in Section 206-06. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S11 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S11, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to April 22, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely related defects or non-compliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle’s make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored, or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-150 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 11, 2022 NHTSA Recall No. : 22V-150 Manufacturer Recall No. : 22S11 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 280,923 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2017-2017 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with 3.5L Ecoboost engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 175,369 F-150 vehicles are affected Production Dates : AUG 02, 2016 – JAN 31, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-150 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2016-2017 Lincoln Navigator Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with 3.5L Ecoboost engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 15,499 Navigator vehicles are affected Production Dates : JUL 20, 2015 – JAN 31, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2016-2017 Ford Expedition Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with 3.5L Ecoboost engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 90,055 Expedition vehicles are affected Production Dates : JUL 20, 2015 – JAN 31, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The brake master cylinder may allow brake fluid to leak from the brake master cylinder front wheel circuit into the brake booster. FMVSS 1 : NR Part 573 Safety Recall Report 22V-150 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : If the brake fluid in the reservoir is depleted to a predetermined level, the driver will receive an audible chime, message center alert, and red brake warning indicator in the instrument cluster. Braking ability still would be unchanged at that time. If the driver continues to operate the vehicle, the drive may begin to experience a change in brake pedal travel and feel, and increased pedal effort. If a loss of brake fluid is substantial enough to reduce brake function to the front wheels, full braking function would remain in the rear wheel circuit. However, reduced brake function in the front wheels can extend stopping distance, increasing the risk of a crash. Description of the Cause : Investigation of field return parts found the causes of the brake fluid leak to be brake fluid contamination that could interfere with rear cup seal function or, to a lesser exent, rolling of the rearmost cup seal in the master cylinder. Identification of Any Warning that can Occur : If the brake fluid in the reservoir is depleted to a predetermined level, the driver will receive an audible chime, a message center alert, and a red brake warning indicator in the instrument cluster. Involved Components : Component Name 1 : Brake Master Cylinder Component Description : Brake Master Cylinder Component Part Number : F-150 = JL34-2A032-AC, Expedition/Navigator = HL14-2A032-AA Supplier Identification : Component Manufacturer Name : Hitachi Automotive Systems Address : 34500 Grand River Avenue Farmington Hills Michigan 48335 Country : United States Chronology : Chronology is provided as an attachment Part 573 Safety Recall Report 22V-150 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the brake master cylinder replaced. In addition, the brake booster will be replaced if the brake master cylinder is leaking. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is May 13, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Replacement master cylinders were produced after the supplier made additional improvement actions. Component Name: Brake Master Cylinder Component Description: Brake Master Cylinder Component Part Number: F-150 = JL34-2A032-AC Expedition/Navigator = HL14-2A032-AA Identify How/When Recall Condition was Corrected in Production : N/A Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 15, 2022. Mailing of owner notification letters is expected to begin April 25, 2022 and is expected to be completed by April 29, 2022. Planned Dealer Notification Date : MAR 15, 2022 – MAR 15, 2022 Planned Owner Notification Date : APR 25, 2022 – APR 29, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-150 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 21, 2022 NHTSA Recall No. : 22V-150 Manufacturer Recall No. : 22S11 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 195,864 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2016-2018 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with 3.5L Ecoboost engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 90,010 F-150 vehicles are affected Production Dates : AUG 02, 2016 – JAN 31, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-150 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2016-2017 Ford Expedition Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with 3.5L Ecoboost engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 90,055 Expedition vehicles are affected Production Dates : JUL 20, 2015 – JAN 31, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2016-2017 Lincoln Navigator Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with 3.5L Ecoboost engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 15,499 Navigator vehicles are affected Production Dates : JUL 20, 2015 – JAN 31, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The brake master cylinder may allow brake fluid to leak from the brake master cylinder front wheel circuit into the brake booster. FMVSS 1 : NR Part 573 Safety Recall Report 22V-150 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : If the brake fluid in the reservoir is depleted to a predetermined level, the driver will receive an audible chime, message center alert, and red brake warning indicator in the instrument cluster. Braking ability still would be unchanged at that time. If the driver continues to operate the vehicle, the drive may begin to experience a change in brake pedal travel and feel, and increased pedal effort. If a loss of brake fluid is substantial enough to reduce brake function to the front wheels, full braking function would remain in the rear wheel circuit. However, reduced brake function in the front wheels can extend stopping distance, increasing the risk of a crash. Description of the Cause : Investigation of field return parts found the causes of the brake fluid leak to be brake fluid contamination that could interfere with rear cup seal function or, to a lesser exent, rolling of the rearmost cup seal in the master cylinder. Identification of Any Warning that can Occur : If the brake fluid in the reservoir is depleted to a predetermined level, the driver will receive an audible chime, a message center alert, and a red brake warning indicator in the instrument cluster. Involved Components : Component Name 1 : Brake Master Cylinder Component Description : Brake Master Cylinder Component Part Number : F-150 = JL34-2A032-AC, Expedition/Navigator = HL14-2A032-AA Supplier Identification : Component Manufacturer Name : Hitachi Automotive Systems Address : 34500 Grand River Avenue Farmington Hills Michigan 48335 Country : United States Chronology : Chronology is provided as an attachment Part 573 Safety Recall Report 22V-150 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the brake master cylinder replaced. In addition, the brake booster will be replaced if the brake master cylinder is leaking. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is May 13, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Replacement master cylinders were produced after the supplier made additional improvement actions. Component Name: Brake Master Cylinder Component Description: Brake Master Cylinder Component Part Number: F-150 = JL34-2A032-AC Expedition/Navigator = HL14-2A032-AA Identify How/When Recall Condition was Corrected in Production : N/A Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 15, 2022. Mailing of owner notification letters is expected to begin April 25, 2022 and is expected to be completed by April 29, 2022. Planned Dealer Notification Date : MAR 15, 2022 – MAR 15, 2022 Planned Owner Notification Date : APR 25, 2022 – APR 29, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-150 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 11, 2022 NHTSA Recall No. : 22V-150 Manufacturer Recall No. : 22S11 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 280,923 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2017-2017 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with 3.5L Ecoboost engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 175,369 F-150 vehicles are affected Production Dates : AUG 02, 2016 – JAN 31, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-150 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2016-2017 Lincoln Navigator Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with 3.5L Ecoboost engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 15,499 Navigator vehicles are affected Production Dates : JUL 20, 2015 – JAN 31, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2016-2017 Ford Expedition Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with 3.5L Ecoboost engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 90,055 Expedition vehicles are affected Production Dates : JUL 20, 2015 – JAN 31, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The brake master cylinder may allow brake fluid to leak from the brake master cylinder front wheel circuit into the brake booster. FMVSS 1 : NR Part 573 Safety Recall Report 22V-150 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : If the brake fluid in the reservoir is depleted to a predetermined level, the driver will receive an audible chime, message center alert, and red brake warning indicator in the instrument cluster. Braking ability still would be unchanged at that time. If the driver continues to operate the vehicle, the drive may begin to experience a change in brake pedal travel and feel, and increased pedal effort. If a loss of brake fluid is substantial enough to reduce brake function to the front wheels, full braking function would remain in the rear wheel circuit. However, reduced brake function in the front wheels can extend stopping distance, increasing the risk of a crash. Description of the Cause : Investigation of field return parts found the causes of the brake fluid leak to be brake fluid contamination that could interfere with rear cup seal function or, to a lesser exent, rolling of the rearmost cup seal in the master cylinder. Identification of Any Warning that can Occur : If the brake fluid in the reservoir is depleted to a predetermined level, the driver will receive an audible chime, a message center alert, and a red brake warning indicator in the instrument cluster. Involved Components : Component Name 1 : Brake Master Cylinder Component Description : Brake Master Cylinder Component Part Number : F-150 = JL34-2A032-AC, Expedition/Navigator = HL14-2A032-AA Supplier Identification : Component Manufacturer Name : Hitachi Automotive Systems Address : 34500 Grand River Avenue Farmington Hills Michigan 48335 Country : United States Chronology : Chronology is provided as an attachment Part 573 Safety Recall Report 22V-150 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the brake master cylinder replaced. In addition, the brake booster will be replaced if the brake master cylinder is leaking. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is May 13, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Replacement master cylinders were produced after the supplier made additional improvement actions. Component Name: Brake Master Cylinder Component Description: Brake Master Cylinder Component Part Number: F-150 = JL34-2A032-AC Expedition/Navigator = HL14-2A032-AA Identify How/When Recall Condition was Corrected in Production : N/A Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 15, 2022. Mailing of owner notification letters is expected to begin April 25, 2022 and is expected to be completed by April 29, 2022. Planned Dealer Notification Date : MAR 15, 2022 – MAR 15, 2022 Planned Owner Notification Date : APR 25, 2022 – APR 29, 2022 * NR – Not Reported
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