Safety Recall 22S13 – Upper U-joint Bolt Inspection and Torque – 2020-2022 Ford F-59

March 11, 2022 NHTSA CAMPAIGN NUMBER: 22V145000

Improperly Installed Steering Shaft Bolt

Separation of the intermediate steering shaft from the steering gear box can result in the loss of steering control, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V145

Manufacturer Ford Motor Company

Components STEERING

Potential Number of Units Affected 72

 

Summary

Ford Motor Company (Ford) is recalling certain 2020-2022 F-59 vehicles. The bolt that secures the intermediate steering shaft to the steering gear box may be improperly tightened, which could result in separation of the intermediate steering shaft from the steering gear box.

 

Remedy

Dealers will inspect the intermediate shaft bolt, replacing it if necessary, free of charge. Owner notification letters are expected to be mailed March 28, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S13.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
F59 Chassis 2020-2022 Detroit Chassis February 27, 2020 through February 10, 2022

 

REASON FOR THIS SAFETY RECALL

The bolt that secures the intermediate steering shaft to the steering gear box may be improperly installed on some of the vehicles. An improperly installed bolt can result in separation of the intermediate steering shaft from the steering gear box.

Separation of the intermediate steering shaft from steering gear box can result in the loss of steering control, increasing the risk of a crash.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect and verify the intermediate steering shaft bolt is present and if not, a new bolt will be installed, then torque both of the intermediate steering shaft U-Joint bolts. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of March 28, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with repairs related to the intermediate steering shaft to steering gear box upper U-joint bolt.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

PARTS REQUIREMENTS

Part Number Description Order Quantity Claim Quantity
W712961-S439 Upper Steering U-joint Bolt

(2 Per Package, 1 Required)

1 1

 


CERTAIN 2020-2022 MODEL YEAR F-59 COMMERCIAL STRIPPED CHASSIS VEHICLES — STEERING COLUMN INTERMEDIATE SHAFT TO STEERING GEAR BOX – UPPER U-JOINT BOLT INSPECTION AND TORQUE

 

SERVICE PROCEDURE

1. Position steering wheel to gain access to both steering column intermediate shaft to steering gear box U-joint bolts. See Figure 1.

2. Is the upper steering column intermediate shaft to steering gear box U-joint bolt installed on the vehicle? See Figure 1.

•  Yes: Torque the upper steering column intermediate shaft to steering gear box U-joint bolt to 18 lb.ft (25 Nm).Then, proceed to Step 3.

•  No: Install a new upper steering column intermediate shaft to steering gear box U-joint bolt (part number W712961-S439) and torque to 18 lb.ft (25 Nm). Then, proceed to Step 3.

 

3. Verify that the lower steering column intermediate shaft to steering gear box U-joint bolt is torqued to 35 lb.ft (48 Nm). See Figure 2.

 


22S13 – CERTAIN 2020-22 FORD F-59 VEHICLES – STEERING COLUMN INTERMEDIATE SHAFT TO STEERING GEAR BOX U-JOINT BOLT MISSING

 

Chronology of Defect / Noncompliance Determination 

 

Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.

 

On January 26, 2022, Detroit Chassis Plant (DCP) received a report from a secondary stage manufacturer of a 2021 MY stripped chassis that lost steering control due to separation of the intermediate steering shaft from the steering gear box. The unit had 19 miles on the odometer. The unit had been built at DCP on November 18, 2021. Investigation and Ford’s Central Labs’ analysis found evidence that a bolt securing the intermediate steering shaft to the steering box had not been properly installed.

 

Preliminary investigation found that an operator may have over-ridden an error-proofing “notOK” (NOK) signal during bolt installation on the complaint vehicle.  DCP brought this issue into Ford’s Critical Concern Review Group (CCRG) for review on February 03, 2022. DCP had conducted an inspection of 118 units within DCP control on January 28th and did not identify any improperly secured bolts securing the intermediate shaft to the steering box.  Likewise, an inspection of 845 units at the final stage manufacturer’s facility was conducted from February 14-16, 2022, and no instances of improperly installed bolts were found.   This information and related statistical analyses were under review by Ford’s CCRG.

 

On February 17th, DCP received a report that a second upfit vehicle built on a stripped chassis experienced a separation of the intermediate steering shaft from the steering gear box. This vehicle was from the same final stage manufacturer and was unable to be inspected previously. The vehicle had 6 miles on the odometer.  An initial inspection of the vehicle found evidence similar to the first complaint vehicle. This unit had been produced on December 20, 2021. A review of DCP records found that a error-proofing NOK signal had also been overridden during bolt installation on this unit. Corrective actions were implemented at DCP to ensure the bolt was properly installed and torqued during planned production downtime the week of February 14, 2022.

 

A review of DCP records was undertaken for F-59 units produced from February 27, 2020 to February 14, 2022 to identify units where the error proofing NOK signal was overridden. During this review, 72 units were found with where the station’s error-proofing NOK signal was overridden.

 

On March 04, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.

 

Ford is not aware of any reports of accident or injury related to this condition.

 

###

 

March 11, 2022

 


 

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
FORD F-59 2020-2022

 


6 Associated Documents

Recall 573 Report

RCLRPT-22V145-8035.PDF 213.835KB

RCLRPT-22V145-8035

 


Recall Acknowledgement

RCAK-22V145-6899.pdf 645.174KB

RCAK-22V145-6899

 


Miscellaneous Document – Certain 2020-2022 Model Year F59 Commercial Stripped Chassis Steering Column Intermediate Shaft to Steering Gear Box Upper U-joint Bolt Inspection and Torque

RMISC-22V145-8888.pdf 62.056KB

RMISC-22V145-8888

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S13 Certain 2020-2022 Model Year F59 Commercial Stripped Chassis Steering Column Intermediate Shaft to Steering Gear Box Upper U-joint Bolt Inspection and Torque

RCMN-22V145-6975.pdf 2242.455KB

RCMN-22V145-6975

 


Defect Notice 573 Report

RCLRPT-22V145-5508.PDF 213.835KB

RCLRPT-22V145-5508

 


Miscellaneous Document

RMISC-22V145-8908.pdf 72.702KB

RMISC-22V145-8908

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V145&docType=RCL

 


 

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