Regional Program 20R01 – Door Latch Replacement – 2014-2015 Ford Fiesta & 2014-2016 Fusion & Lincoln MKZ

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NHTSA ID Number: 10190990

Manufacturer Communication Number: 20R01

 

Summary

Under Safety Recall 20S15, in some of the affected vehicles, the door latches have a pawl spring tab that may break. This condition will typically prevent the door from latching. If the customer is able to latch the door, after repeated attempts to shut the door, these is a potential the door may unlatch while driving, increasing the risk of injury. Ford’s analysis indicates that this condition is more likely to happen in states and territories with high ambient temperatures. For 20R01, owners will be notified that if their vehicle exhibits door latching concerns or if they are concerned about the latches in their vehicles, they may request repairs under this regional program.

 

8 Affected Products

Vehicles

MAKE MODEL YEAR
FORD FIESTA 2014-2015
FORD FUSION 2014-2016
LINCOLN MKX 2014-2016

 


AFFECTED VEHICLES

Vehicles identified below were not originally sold and are not currently registered in the high ambient temperature states covered under Safety Recall 20S15.

Vehicle Model Year Assembly Plant Build Dates
Fiesta 2014-2015 Cuautitlan November 1, 2013 through December 4, 2014
Fusion 2014-2016 Flat Rock November 1, 2013 through April 27, 2015
Hermosillo November 1, 2013 through April 27, 2015
MKZ November 1, 2013 through April 27, 2015

 

This program does not apply to vehicles originally sold in, or currently registered in the following states:

STATES COUNTRIES/TERRITORIES
Alabama Georgia Nevada Mexico
Arkansas Hawaii Oklahoma American Samoa
Arizona Louisiana Oregon Guam
California Mississippi South Carolina Northern Mariana Islands
Florida New Mexico Texas Puerto Rico
Utah Washington U.S. Virgin Islands

 

REASON FOR THIS PROGRAM

Under Safety Recall 20S15, in some of the affected vehicles, the door latches have a pawl spring tab that may break. This condition will typically prevent the door from latching. If the customer is able to latch the door, after repeated attempts to shut the door, there is potential the door may unlatch while driving, increasing the risk of injury. Ford’s analysis indicates that this condition is more likely to happen in states and territories with high ambient temperatures.

For 20R01, owners will be notified that if their vehicle exhibits door latching concerns or if they are concerned about the latches in their vehicles, they may request repairs under this regional program.

NOTE: Vehicles identified as originally sold, or currently registered in the high ambient temperature states are included in Safety Recall 20S15 and can be identified in OASIS.

 

SERVICE ACTION

Based on customer request, dealers are to replace all four door latches and provide enhanced documentation supporting the completeness of repairs.

This information must be submitted via a Dealer Self Service contact type through the SSSC, and will require the following on all repairs:

  • Latch date codes of both the old and new latches
  • Photos of the new latches installed in the vehicle, along with a photo of the VIN
  • Responses to several survey questions about the vehicle and repair
  • Documentation of Service Manager sign-off on the repair order (image, scan, or PDF).

This service must be performed, upon request, on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of November 9, 2020. Owners will be instructed to schedule a service appointment without delay if their vehicle exhibits door latching concerns or if they are concerned about the latches in their vehicle.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this program.

 

OWNER REFUNDS

  • This regional program must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the program on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires May 31, 2021.
  • Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with door latch replacement.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

PARTS REQUIREMENTS

Part Number Description Order Quantity Claim Quantity
DE8Z-54264A26-B Regional Program 20R01 - Door Latch Replacement - 2014-2015 Ford Fiesta & 2014-2016 Fusion & Lincoln MKZ | small light Fiesta with Keyless Entry – Kit of four latches 1 1
DE8Z-54264A26-C Fiesta without Keyless Entry* – Kit of four latches 1 1
DS7Z-54264A26-P Fusion and MKZ – Kit of four latches 1 1

 

*Fiesta vehicles without Keyless Entry are equipped with a lock cylinder in the passenger front door.

 


CERTAIN 2014-2015 MODEL YEAR FIESTA AND 2014-2016 MODEL YEAR FUSION AND MKZ VEHICLES — DOOR LATCH REPLACEMENT

 

SERVICE PROCEDURE

NOTE: This procedure applies to vehicles identified that were not originally sold and are not currently registered in the high ambient temperature states covered under Safety Recall 20S15.

1. Open the driver’s side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on the lower A-pillar. This picture will need to be submitted in the Special Service Support Center (SSSC) web questionnaire.

2. Inspect and record the date codes on all four door latches. This information will need to be submitted in the SSSC web questionnaire.

NOTE: Build date can be comprised of numbers or letters up to 7 digits in length.

 

NOTE:

• To view a video demonstrating the removal and installation of the exterior door handle while installed on the vehicle, click the video icon.

• To view a video demonstrating the removal and installation of the exterior door handle on a bench for additional clarity, click the video icon.

• If you experience difficulty removing and/or installing the exterior door handle, you may need to reset the door handle reinforcement. To view a video that will aid technicians in understanding how to reset the door handle reinforcement, or to further understand how the exterior door handle and door reinforcement function, click the video icon.

 

FUSION, MKZ AND FIESTA VEHICLES

NOTE: Videos demonstrating the complete repairs can be found below.

Fusion/MKZ Fiesta

1. Replace all four door latches. For additional information, refer to Workshop Manual (WSM) Section 501-14.

2. As each old door latch is removed, perform the Door Latch Functionality Bench Test on page 4.

3. When repairs are complete, verify the presence of a child lock in each of the rear door latches. See Figure 2.

 

4. Once the new latches have been installed in the vehicle, record all four date codes of the new latches. Additionally, capture a picture of the date code of each new door latch (four pictures total) showing them installed in the vehicle. These pictures will need to be submitted in the SSSC web questionnaire. See Figure 3.

NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.

 

5. The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service manager sign-off on the repair order. This will be need to be submitted in the SSSC web questionnaire (image, scan, or PDF).

 

Door Latch Functionality Bench Test

NOTE: Once the door latches have been removed, perform the Door Latch Functionality Bench Test.
Record the data for use in the SSSC web questionnaire.

NOTE: Video demonstrating the complete Door Latch Functionality Bench Test can be found below.
Rear door latch shown, Front door latch similar.

 

Bench Test

1. Using a suitable screwdriver, insert and engage the door latch mechanism. See Figure 4.

NOTE: Rear door latch shown, Front door latch similar.

 

2. Turn the door latch on its side, and slide the interior handle release lever to release the latching mechanism. See Figure 5.

 

3. With the interior handle release lever engaged, place screwdriver back in the latch and verify that the latch releases. See Figure 6.

 

4. Re-engage the latch with the screwdriver. See Figure 4.

5. After the latch has been placed in the latched position, take a second screwdriver and actuate the exterior handle release lever. See Figure 7.

 

6. With the exterior handle release lever engaged, verify that the latch releases. See Figure 8.

 

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


 


1 Associated Document

Manufacturer Communications

Regional Program 20R01
October 21, 2020

https://www.nhtsa.gov/recalls?nhtsaId=10190990

MC-10190990-0001.pdf 870.448KB

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