2016 Ford Fusion

Safety Recall 20S15 – Door Latch Replacement – 2014-2015 Ford Fiesta, 2014-2016 Fusion & Lincoln MKZ

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March 23, 2020 NHTSA CAMPAIGN NUMBER: 20V177000

Doors May Open While Driving

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

 

NHTSA Campaign Number: 20V177

Manufacturer FordeBay Motor Company

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 248,912

 

Summary

FordeBay Motor Company (FordeBay) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and LincolneBay MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

 

Remedy

FordeBay will notify owners, and FordeBay or LincolneBay dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact FordeBay customer service at 1-866-436-7332. FordeBay’s number for this recall is 20S15.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

November 20, 2023

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –  Safety Recall 20S15 – Supplement #1
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and
MKZ Vehicles – Door Latch Replacement and Inspection

 

REASON FOR THIS SUPPLEMENT

  • Affected Vehicle Build Dates: The build date ranges for vehicles built at Cuautitlan and Hermosillo Assembly Plants have been extended. Refer to the Affected Vehicles table below for revised dates. All affected vehicles are now correctly identified in OASIS and FSA VIN lists.
  • Service Action: Vehicles built after the original posted build end date range will have an inspection to check the latch date code to determine if latch replacement is required.
  • Labor Allowances: Revised and additional labor operations have been made. Refer to the table in Attachment II for details.
  • Parts Requirements / Ordering Information: Latch kits are no longer on open order and part numbers have been revised on two of the kits. Refer to the table in Attachment II for details.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Fiesta2014-2015CuautitlanNovember 1, 2013 through January 31, 2015
Fusion2014-2016Flat RockNovember 1, 2013 through April 27, 2015
HermosilloNovember 1, 2013 through July 31, 2015
MKZ

US population of affected vehicles: 189,583. Affected vehicles are identified in OASIS and FSA VIN Lists.

This recall applies to the affected vehicles originally sold in, or currently registered in the following states:

STATES COUNTRIES/TERRITORIES
AlabamaGeorgiaNevadaMexico
ArkansasHawaiiOklahomaAmerican Samoa
ArizonaLouisianaOregonGuam
CaliforniaMississippiSouth CarolinaNorthern Mariana Islands
FloridaNew MexicoTexasPuerto Rico
UtahWashingtonU.S. Virgin Islands

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the door latches have a pawl spring tab that may break. This condition will typically prevent the door from latching. If the customer is able to latch the door after repeated attempts to shut the door, there is potential the door may unlatch while driving, increasing the risk of injury.

 

SERVICE ACTION

For vehicles in the original population, before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace all four door latches. For vehicles added in the supplement, dealers will inspect the latch build date codes and replace the latches ONLY if any of the date codes are found to be prior to the dates as directed in the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.

This information must be submitted via a Dealer Self Service contact type through the SSSC, and will require the following on all repairs:

  • Latch date codes of both the old and new latches
  • Photos of the new latches installed in the vehicle, along with a photo of the VIN
  • Responses to several survey questions about the vehicle and repair
  • Documentation of Service Manager sign-off on the repair order (image, scan, or PDF).

This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters for the original population were mailed the week of September 7, 2020. Owner letters for vehicles added to the program are expected to be mailed the week of December 4, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

 

MOBILE SERVICE REPAIR ASSESSMENT LEVEL

– Not a Mobile Service Repair

 

SOLD VEHICLES

  • FordeBay has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they ensure the doors are securely latched without using excessive effort before driving.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

BRANDED / SALVAGED TITLE VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • FordeBay Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through FordeBay Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by FordeBay to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with door latch replacement.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

PICK-UP & DELIVERY- Participating Dealers

Dealers participating in the Remote Experience Program:

  • Refer to EFC12071, 2023 Remote Experience Program, Pick-Up & Delivery (PDL) Offset section for additional details.

 

PICK-UP & DELIVERY- Non-participating Dealers

Dealers not participating in the 2023 Remote Experience Program for Pick-Up & Delivery are authorized to claim unique services for completing this program.

  • Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery services. Refer to Labor Allowances for details.

Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.

 

LINCOLN PICK-UP & DELIVERY

For owners of LincolneBay vehicles, refer to the Labor Allowance table and use the 20S15LL labor operation code.

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Special Program Part Ordering:

To place an order for any latch kit listed below, submit a Special Program Order in the DOW system. SSSC contact is not required to order K-Coded parts on this program. More information can be found in EFC 10642.

Part Number  Description Order Quantity Claim Quantity
DE8Z-54264A26-DFiesta with Keyless Entry – Kit of four latches11
DE8Z-54264A26-CFiesta without Keyless Entry* – Kit of four latches11
DS7Z-54264A26-PFusion and MKZ – Kit of four latches11

*Fiesta vehicles without Keyless Entry are equipped with a lock cylinder in the passenger front door.

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

 

CERTAIN 2014-2015 MODEL YEAR FIESTA AND 2014-2016 MODEL YEAR FUSION AND MKZ VEHICLES — DOOR LATCH REPLACEMENT AND INSPECTION

IMPORTANT: This procedure was modified from the original Workshop Manual (WSM) Procedure.
Follow technical instructions carefully.

SERVICE PROCEDURE

1. Is the vehicle built WITH-IN the dates shown in Figure 1?

Yes – Proceed to Fusion, MKZ, and Fiesta Door Latch Procedure.

No – Proceed to Step 2.

VehicleModel YearAssembly PlantBuild Dates
Fiesta2014-2015CuautlanNovember 1, 2013 through December 4, 2014
Fusion2014-2016Flat RockNovember 1, 2013 through April 27, 2015
HermosilloNovember 1, 2013 through April 27, 2015
MKZ2014-2016HermosilloNovember 1, 2013 through April 27, 2015

 

 

2. Locate, inspect and record the date codes on all 4 door latches. See Figure 2. Are all date codes readable?

Yes – Proceed to Step 3.

No – Submit picture(s) of unreadable date code(s) to Special Service Support Center (SSSC).
Replace all 4 door latches. Follow Workshop Manual (WSM) procedures in Section 501-14.
Verify the presence of a child lock in each of the rear door latches. This completes the Field Service Action (FSA).

 

3. Starting with the driver’s side door date code, is the code a 6 or 7-digit alpha/numeric code?

For 6-digit code – Proceed to Step 4.

For 7-digit code – Proceed to Step 6.

4. Does the date code end in a letter?

Yes – Proceed to Step 5.

No – Proceed to Step 7.

5. Is the second to last number in the date code a 1 or a 2?

Yes – Proceed to Step 8.

No – Proceed to Step 9.

6. Using Figure 3 below, decode the 7-digit date code. Record the decoded date and proceed to Step 10.

 

7. Using Figure 4 below, decode the 6-digit numeric date code. Record the decoded date and proceed to Step 10.

 

8. Using Figure 5 below, decode the 6-digitalpha/numeric date code ending in 1A, 2A, 1B or 2B. Record the decoded date and proceed to Step 10.

 

9. Using Figure 6 below decode the 6-digitalpha/numeric date code ending A or B. Record the decoded date and proceed to Step 10.

 

10. Repeat steps 3 through 5 for the remaining door latches. Was the inspection completed on all 4 door latches?

Yes – Proceed to Step 11.

No – Repeat steps 3 through 5 on the remaining door latches.

11. Did any of the date codes on the latches not work with the decoders provided?

Yes – Submit picture(s) to SSSC. Replace all 4 door latches. Follow Workshop Manual (WSM) procedures in Section 501-14. Verify the presence of a child lock in each of the rear door latches. This completes the Field Service Action (FSA).

No – Proceed to Step 12.

12. Do any of the decoded door latch date codes fall prior to the build dates shown in the chart in Figure 7?

Yes – If any of the 4 door latches have a date prior to the build date shown in the chart, replace ALL 4 door latches. Follow Workshop Manual (WSM) procedures in Section 501-14. Verify the presence of a child lock in each of the rear door latches. Continue to Step 13.

No – Continue to Step 13.

VehicleAssembly PlantClean Date Code
FiestaCuautlanNovember 29, 2014
FusionHermosilloMay 28, 2015
MKZHermosilloMay 28, 2015

 

13. Capture photos of all 4 door latches and submit to SSSC. This completes the FSA.

 

FUSION, MKZ AND FIESTA DOOR LATCH PROCEDURE

1. Open the driver’s side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on the lower A-pillar. This picture will need to be submitted in the Special Service Support Center (SSSC) web questionnaire.

2. Inspect and record the date codes on all four door latches. This information will need to be submitted in the SSSC web questionnaire.

NOTE: Build date can be comprised of numbers or letters up to 7 digits in length.

 

NOTE:

• To view a video demonstrating the removal and installation of the exterior door handle while installed on the vehicle, click the video icon.

YouTube video

 

• To view a video demonstrating the removal and installation of the exterior door handle on a bench for additional clarity, click the video icon.

YouTube video

 

• If you experience difficulty removing and/or installing the exterior door handle, you may need to reset the door handle reinforcement. To view a video that will aid technicians in understanding how to reset the door handle reinforcement, or to further understand how the exterior door handle and door reinforcement function, click the video icon.

YouTube video

 

FUSION, MKZ AND FIESTA VEHICLES

NOTE: Videos demonstrating the complete repairs can be found below.

Fusion/MKZ

YouTube video

 

Fiesta

YouTube video

 

1. Replace all four door latches. For additional information, refer to Workshop Manual (WSM) Section 501-14.

2. As each old door latch is removed, perform the Door Latch Functionality Bench Test on page 9.

3. When repairs are complete, verify the presence of a child lock in each of the rear door latches.
See Figure 9.

 

4. Once the new latches have been installed in the vehicle, record all four date codes of the new latches.
Additionally, capture a picture of the date code of each new door latch (four pictures total) showing them installed in the vehicle. These pictures will need to be submitted in the SSSC web questionnaire. See Figure 10.

NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.

 

5. The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service manager sign-off on the repair order. This will be need to be submitted in the SSSC web questionnaire (image, scan, or PDF).

 

Door Latch Functionality Bench Test

NOTE: Once the door latches have been removed, perform the Door Latch Functionality Bench Test.
Record the data for use in the SSSC web questionnaire.

NOTE: Video demonstrating the complete Door Latch Functionality Bench Test can be found below.
Rear door latch shown, Front door latch similar.

Bench Test

YouTube video

 

1. Using a suitable screwdriver, insert and engage the door latch mechanism. See Figure 11.

NOTE: Rear door latch shown, Front door latch similar.

 

2. Turn the door latch on its side, and slide the interior handle release lever to release the latching mechanism. See Figure 12.

 

3. With the interior handle release lever engaged, place screwdriver back in the latch and verify that the latch releases. See Figure 13.

 

4. Re-engage the latch with the screwdriver. See Figure 14.

5. After the latch has been placed in the latched position, take a second screwdriver and actuate the exterior handle release lever. See Figure 14.

 

6. With the exterior handle release lever engaged, verify that the latch releases. See Figure 15.

 

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FORDeBay MOTOR COMPANY ISSUES TWO SAFETY RECALLS FOR NORTH AMERICA AND ONE SAFETY RECALL FOR CANADA ONLY

MAR 25, 2020 | DEARBORN, MICH.

 

DEARBORN, Mich., March 25, 2020 – FordeBay Motor Company is issuing two safety recalls for North America and one for Canada only. Details are as follows:

 

Safety recall for select 2014-15 FordeBay Fiesta, 2014-16 FordeBay Fusion and 2014-16 LincolneBay MKZ vehicles
FordeBay Motor Company is issuing a safety recall for select 2014-15 FordeBay Fiesta, 2014-16 FordeBay Fusion and 2014-16 LincolneBay MKZ vehicles. In affected vehicles, the latch pawl spring-tab design is susceptible to cracking and failure in areas with high ambient temperatures. A door latch with a fractured pawl spring tab typically results in a “door will not close” condition. If the customer is able to latch the door after repeated attempts, there is a potential the door may unlatch while driving, increasing the risk of injury.

FordeBay is not aware of any reports of accident or injury related to this condition. This action affects 248,912 vehicles in the United States and federal territories, 19,431 in Mexico and four in Canada.

Affected vehicles include:

  • 2014-15 FordeBay Fiesta vehicles built at Cuautitlán Stamping and Assembly Plant, Nov. 1, 2013, to Dec. 4, 2014
  • 2014-16 FordeBay Fusion vehicles built at Flat Rock Assembly Plant and Hermosillo Assembly Plant, Nov. 1, 2013, to April 27, 2015
  • 2014-16 LincolneBay MKZ vehicles built at Hermosillo Assembly Plant, Nov. 1, 2013, to April 27, 2015

Affected vehicles are or have been previously registered in Alabama, Arizona, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington and federal territories.

Dealers will remove and replace the side door latches. The FordeBay reference number for this recall is 20S15.

 

Safety recall for select 2021 FordeBay E-Series vehicles
FordeBay Motor Company is issuing a safety recall for select 2021 FordeBay E-Series stripped chassis and cutaway vehicles. Affected vehicles may have frame-mounted wire harnesses that could, over time, chafe on the frame and damage the wire harness and the circuits within it. The chafing condition could affect wiring associated with the fuel, trailer tow and antilock braking systems. Damage to the fuel pump circuit could result in an unexpected engine stall while driving. If an engine stall occurs while driving without a warning or the ability to restart, it can increase the risk of a crash.

FordeBay is not aware of any reports of accident, injury or fire related to this condition. This action affects 2,871 vehicles in the United States and 760 in Canada. Affected 2021 FordeBay E-Series vehicles were built at Ohio Assembly Plant, May 11, 2019, to Jan. 30, 2020.

Dealers will inspect the wire harness for damage. If there is no damage, the technician will apply anti-abrasion tape over the area and ensure clearance to surrounding components. If the wire harness is damaged, technicians will follow the standard workshop manual repair procedure to slice in new wire, apply anti-abrasion tape over the area and ensure clearance to surrounding components. The FordeBay reference number for this recall is 20S13.

 

Safety recall in Canada only for select 2006-10 FordeBay Fusion, 2006-10 MercuryeBay Milan and 2006-10 LincolneBay MKZ vehicles
FordeBay Motor Company is issuing a safety recall for select 2006-10 FordeBay Fusion, 2006-10 MercuryeBay Milan and 2006-10 LincolneBay MKZ vehicles. In some affected vehicles, a normally closed valve inside the hydraulic control unit may stick open, which could result in extended brake pedal travel, potentially increasing the risk of a crash.

FordeBay is aware of one accident report related to this condition. This action affects 54,292 vehicles in Canada. Affected vehicles were built at Hermosillo Assembly Plant, Feb. 22, 2006, to July 15, 2009.

Dealers will inspect the hydraulic control unit for signs of stuck or slow-responding valves and replace the unit if necessary. The system will be pressure-flushed with DOT 4 brake fluid and the DOT 3 reservoir cap will be replaced with a new DOT 4 cap. The FordeBay reference number for this recall is 20S14.

 

Chronology :

October – December 2019 – FordeBay opened an investigation related to Vehicle Owner Questionnaires (VOQ) provided by NHTSA for 2014MY Fiesta with allegations of doors not closing or doors opening while driving. The Agency continued to provide VOQs including 2014 Fusion and MKZ that were not included in the 15S16 recall population. FordeBay requested that door latches be returned for evaluation from service and instituted conversation with the supplier.

December 20, 2019 – NHTSA submitted Recall Inquiry RQ19-005 to FordeBay.

January-March 2020 – Analysis of VOQs showed approximately 90% occurring in states with characteristics of long seasons of hot weather and characteristics of solar loading. In addition, these states contain approximately a third of the total produced volume of the suspect vehicles. A component robustness change that increased the strength of the pawl spring tab was brought into FordeBay production in the 2nd quarter of 2015.

On March 16, 2020, FordeBay’s Field Review Committee reviewed the concern and approved a field action.

May 11, 2020 – FordeBay submits Supplement 1 to reflect updated vehicle volumes to include the addition of vehicles that had been previously registered in the subject region but are currently registered elsewhere. In addition, the Planned Owner Notification Dates have been modified to reflect actual mailing dates.

FordeBay is not aware of any reports of accident or injury related to this condition.

 

8 Affected Products

Vehicles

MAKEMODELYEAR
FORDeBayFIESTA2014-2015
FORDeBayFUSION2014-2016
LINCOLNeBayMKZ2014-2016

 

24 Associated Documents

ISSUED Interim Owner Notification Letter(Part 577) (FordeBay)

RIONL-20V177-9833.pdf 84.316KB

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Recall 573 Report

RCLRPT-20V177-3275.PDF 217.104KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Advance Notice Safety Recall 20S15 Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles Door Latch Replacement

RCMN-20V177-1316.pdf 114.605KB

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ISSUED Interim Owner Notification Letter(Part 577) – LincolneBay

RIONL-20V177-6011.pdf 198.408KB

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Recall Acknowledgement

RCAK-20V177-3756.pdf 244.457KB

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Miscellaneous Document – Media Announcement re FORDeBay MOTOR COMPANY ISSUES TWO SAFETY RECALLS FOR NORTH AMERICA AND ONE SAFETY RECALL FOR CANADA ONLY

RMISC-20V177-8347.pdf 312.091KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Awareness Communication – Upcoming Safety Recall 20S15 Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles Door Latch Replacement

RCMN-20V177-3760.pdf 111.891KB

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Defect Notice 573 Report

RCLRPT-20V177-8212.PDF 216.911KB

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Renotification Notice – Safety Recall Reminder re 20S15 – DOOR LATCH

RCRN-20V177-1363.pdf 370.106KB

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Owner Notification Letter(Part 577)

RCONL-20V177-3817.pdf 94.222KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Safety Recall 20S15 Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles Door Latch Replacement

RCMN-20V177-1151.pdf 998.079KB

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ISSUED Renotification Notice

RCRN-20V177-7551.pdf 295.164KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V177-7262.pdf 42.381KB

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V177-2935.PDF 211.797KB

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Recall Quarterly Report #6, 2021-4

RCLQRT-20V177-2262.PDF 211.797KB

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V177-1209.PDF 211.797KB

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Recall Quarterly Report #7, 2022-1

RCLQRT-20V177-7157.PDF 211.797KB

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Recall Quarterly Report #4, 2021-2

RCLQRT-20V177-9743.PDF 211.797KB

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Recall Quarterly Report #5, 2021-3

RCLQRT-20V177-8754.PDF 211.797KB

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V177-5855.PDF 211.797KB

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Recall Quarterly Report #8, 2022-2

RCLQRT-20V177-6928.PDF 211.797KB

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ISSUED Renotification Notice

RCRN-20V177-2192.pdf 291.184KB

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Recall Annual Report #1, 2023

RCLYLY-20V177-2212.PDF 212.071KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V177-9480.pdf 2233.705KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V177&docType=RCL

 

1 Associated Investigation

Door Latch Failures
NHTSA ID: RQ19005
Dated opened: December 19, 2019

In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a “door will not close” condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI’s investigation, Ford has announced three field actions, as discussed below.

On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.

On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.

On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford’s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.

Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening – note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford’s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford’s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.

The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford MustangeBay and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.

Ford’s actions address ODI’s concerns at this time. ODI will take further action if warranted by new information. The reference (ODI) numbers for the 498 VOQs cited above are available on the downloadable version of this resume available at NHTSA.gov.

 

 

SaleBestseller No. 1
8 ENDS Door Latch Cable Repair Kit Compatible with Ford F-150, F-250, F-350, E-series, Ranger, Expedition, Excursion, Navigator (Four Cables - 6 Standard 2 Locking Cam) Aluminum
8 ENDS Door Latch Cable Repair Kit Compatible with Ford F-150, F-250, F-350, E-series, Ranger, Expedition, Excursion, Navigator (Four Cables - 6 Standard 2 Locking Cam) Aluminum
  • FIT : Door Latch Cable Repair Kit Compatible with 1992-2013 Ford F-150, F-250, F-350，E-series Econoline Van E-150, E-250, E-350，Ford Ranger Ext. Cab ， 1997-2002 Expedition, Excursion, Navigator (rear door latch/liftgate) | 1997-2008 Expedition Rear Hatch ，1997-2004 Mazda B-series Door Handle Latch Cable Repair Kit
  • PERFECT REPLACEMENT: Door Latch Cable Repair Kit F2UZ15266A46A F2UZ15264A64A.Use door latch cable repair kit to repair damaged door cables in single door, cargo door, lift door, suicide door, tail door, rear door, etc. It is very suitable for home or garage repairs and commercial truck rental, private fleets, car dealers and car body or repair shops.
  • PREMIUM QUALITY: The door latch cable repair kit is made of high-quality polished solid billet aluminum 6061 T6, which will not rust, light in weight, more durable than plastic, and can be used for a long time
  • EASY TO INSTALL: The Door Latch Cable Repair Kit permanently repair the two cables, which can be easily installed on their own in just a few minutes, saving time and money, and there is no need to replace expensive door cables
  • YOU WILL GET: 8pcs Door Latch Cable Repair Kit
$9.99 −$1.00 $8.99 Amazon Prime
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Bestseller No. 2
UNIGT 2 Pack Door Striker Bolts Set Includes Bushing Compatible with 1980-1997 Ford / 1987-89 Lincoln / 1981-90 Mercury Door Latch Lock Striker Bolts Replace E9AZ5422008A / 38448
UNIGT 2 Pack Door Striker Bolts Set Includes Bushing Compatible with 1980-1997 Ford / 1987-89 Lincoln / 1981-90 Mercury Door Latch Lock Striker Bolts Replace E9AZ5422008A / 38448
  • Sold in pairs - This set of door striker bolts can work both sides on the ford/lincoln/mercury series, driver side, and passenger side, please check the fitment details below
  • Upgraded bushing included - Improving the outside diameter of the nylon bushing for the latch to completely close like new, no modifications needed
  • No more door rattles - If the door of your vans were rattling or wind whistling while driving down the road, this door striker bolt was exactly what you needed
  • Easy to install - Only needed a #55 star or #45 Torques bit will work well for the amount of torque it takes to tighten them, shut the door and leave set a few minutes molds the door latch perfect
  • Compatibility - Door Latch Striker Bolts Set For 1983-1993 Ford MustangeBay / 1980-1997 Ford F Series Trucks / 1975-1991 Ford E Series Vans / 1987-1989 Lincoln / 1981-1990 Mercury
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Bestseller No. 3
Ford Door Cable Repair Kit Latch Lock Cable Ends Replacement for Ford F-series, E-series, Ranger, Expedition, Excursion, Navigator
Ford Door Cable Repair Kit Latch Lock Cable Ends Replacement for Ford F-series, E-series, Ranger, Expedition, Excursion, Navigator
  • 4 ends permanently repairs two cables, Installs in just Minutes and saves TIME and MONEY!
  • Made from premium grade polished billet aluminum 6061 T6
  • Make sure that the door, tailgates or window actuator of your car is a cable and the cable ends size is the same with our aluminum ends
  • Fits the 1998 to 2002 Lincoln Navigator, 1992 to 2013 F-Series truck (F-150, F-250, and F-350), 1992 to 2013 E-Series Vans (all), 1997 to 2003 Expedition, the glass and tailgate for 2003 to 2005 Explorer, 1992 to 2013 Ford Ranger, 1997 to 2004 Mazda B-Series Trucks
  • What you will get are 4 cable ends (3 Standard ends and 1 CAM style end) and 100% satisfaction customer care
$7.98 Amazon Prime
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SaleBestseller No. 4
F4TZ-15219A65-A Door Latch Lock Assembly Front Left Driver Side for 1992 1993 1994 1995 1996 1997 Ford F350 F250 F150 Bronco LH Side Power Door Latch Lock Actuator Motor Cable Rod Kit F4TZ15219A65A
F4TZ-15219A65-A Door Latch Lock Assembly Front Left Driver Side for 1992 1993 1994 1995 1996 1997 Ford F350 F250 F150 Bronco LH Side Power Door Latch Lock Actuator Motor Cable Rod Kit F4TZ15219A65A
  • REPLACEMENT FRONT LEFT DOOR LATCH LOCK ASSEMBLY - Help to restore the vehicle's door lock to proper operation. If the driver side door on your vehicle will not lock or unlock a bad door latch assembly is likely the problem. Order and replace a new F4TZ-15219A65-A driver side door latch cable from Yinlowa, fix annoying door lock problem on your Ford F-150 F-250 F-350 Bronco including Years 1992 1993 1994 1995 1996 1997.
  • FIT THE FOLLOWING VEHICLES - Door Latch Lock Assembly is compatible with 1992-1997 Ford F250, 1992-1997 Ford F350, 1992-1996 Ford Bronco, 1992-1996 Ford F150. Please Check the Fitments and Replace Part Number before ordering, Thank You.
  • REPLACE PART # - F4TZ-15219A65-A, F4TZ15219A65A | This power door lock actuator has undergone extensive quality and safety testing to ensure reliable performance. It is engineered to provide a direct replacement for a proper fit and easy installation, quality materials used, meets or exceeds OEM standards, 100% rigorously tested.
  • OEM DESIGN, DIRECT FIT - Easy to install after removing the plastic interior trim and the door handle. Even though this is not a genuine Ford original equipment Front Left (Driver Side) Door Latch Lock & Cable Rod Kit, but it works even better and lasts longer. Save time and hundreds of dollars by replacing the replacement ford F4TZ-15219A64-A Door Latch by yourself.
  • WHAT YOU'LL GET - 1 x Front Door Lock Latch Assembly F4TZ-15219A64-A, 12-MONTH Warranty and LIFETIME Support. Any further question? please don't hesitate to contact us for a replacement. True hassle-free shopping experience 🙂
$35.99 −$3.00 $32.99 Amazon Prime
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Bestseller No. 5
Side Hinged Door Latch Assembly compatible for Ford E150 E250 E350 RH Side Door Lock Latch with Cable&Rod
Side Hinged Door Latch Assembly compatible for Ford E150 E250 E350 RH Side Door Lock Latch with Cable&Rod
  • Compatible for Ford Econoline Van 1992-2014 (With RH Side Higned Door)
  • Installation Position:Right Side Hinged Door (Right60% Door).
  • Replacement Number(OEM Number):6C2Z-15431A02-AA.
  • Note:Include Cable/Rod,same as the product picutre.
  • In case you meet problem with our products, please contact us
$21.09 Amazon Prime
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Bestseller No. 6
TQPONLY Door Lock Latch Assembly | Compatible with 1999-2008 Ford F150 F250 F350 F450 F550 F650 F750 Excursion Lincoln Mark LT | Front Left Driver Side Replaces 6C3Z-2521813-A 3C3Z-2521813-AA
TQPONLY Door Lock Latch Assembly | Compatible with 1999-2008 Ford F150 F250 F350 F450 F550 F650 F750 Excursion Lincoln Mark LT | Front Left Driver Side Replaces 6C3Z-2521813-A 3C3Z-2521813-AA
  • 【REPLACES PARTS】: The driver side door latch assembly replaces 6C3Z-2521813-A,3C3Z-2521813-AA,6C3Z2521813A,3C3Z2521813AA.
  • 【COMPATIBLE WITH】: Ford F150 Crew Cab Only 2005-2008,Ford F250 F350 F450 F550 SUPER DUTY 1999-2008,FORD F650 F750 2000-2003,FORD EXCURSION 2000-2005,LINCOLN MARK LT Regular & Extended Cab Only 2006-2008.
  • 【FEATURES】:The front left side door lock assembly can help your car return to normal operation, solve troubles for you, and add security to safety.
  • 【HIGH QUALITY AND EASY INSTALLATION】:The door lock latch assembly made from tougher, more durable material.Meets the original manufacturer's specifications and features.Direct replacement of the old worn one.
  • 【WARRANTY】: 1-Year Warranty. Please contact us by email if you have any questions. We will reply within 24 hours and help solve the problem!
$17.99 Amazon Prime
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Bestseller No. 7
Door latch assembly w/cable&rod compatible for Ford E150 E250 E350 Rear Right Cargo door connective repair lock latch replace 6C2Z-15431A02-AA
Door latch assembly w/cable&rod compatible for Ford E150 E250 E350 Rear Right Cargo door connective repair lock latch replace 6C2Z-15431A02-AA
  • Compatible for Ford E150 E250 E350 1992-2014.
  • Installation Position:Rear Cargo door (Right Side).
  • Replacement Number(OEM Number):6C2Z-15431A02-AA, 8C2Z-15431A02-C.
  • Note:Include Cable/Rod,same as the product picutre.
  • In case you meet problem with our products, please contact us first
$21.99 Amazon Prime
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Bestseller No. 8
8 ENDS Door Latch Cable Repair Kit Vehicle Door - Compatible with F0rd F-150, F-250, F-350, F-series, E-series, Ranger, Expedition, Excursion, Navigator (Four Cables - 6 Standard 2 Locking Cam)
8 ENDS Door Latch Cable Repair Kit Vehicle Door - Compatible with F0rd F-150, F-250, F-350, F-series, E-series, Ranger, Expedition, Excursion, Navigator (Four Cables - 6 Standard 2 Locking Cam)
  • Fit: Compatible with 1992-2013 F0rd F-150, F-250, F-350, E-series Econoline Van E-150, E-250, E-350 / Ranger Ext. Cab, 1997-2002 Expedition, Excursion, Navigator (rear door latch/liftgate), 1997-2008 Expedition Rear Hatch, 1997-2004 B-series
  • High Quality: Made from premium grade polished billet aluminum, the door latch cable kit is lightweight, rust, and durable, more durable than plastic, and can be used for a long time.
  • Replace Part Number: F2UZ15266A46A F2UZ15264A64A. Fix Door Cables in a Cargo Door, Liftgate, Suicide door, Tailgate, Rear hatch.
  • Easy Installation: Can be easily installed on their own in just a few minutes, that twist lock into place in the upper latch mechanism without having to remove the door cable.
  • Package includes: Each repair kit includes 8 pieces Eight cable ends (six Standard ends and two CAM style end)
$6.99 Amazon Prime
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SaleBestseller No. 9
A-Premium Front Left Driver Door Latch Lock Actuator Compatible with Ford Edge 2015-2016, Escape 2013-2017, Fiesta 2011-2016, Focus 2012-2017, Fusion 2013-2016 & Lincoln MKZ 2013-2016, BM5AA21813AE
A-Premium Front Left Driver Door Latch Lock Actuator Compatible with Ford Edge 2015-2016, Escape 2013-2017, Fiesta 2011-2016, Focus 2012-2017, Fusion 2013-2016 & Lincoln MKZ 2013-2016, BM5AA21813AE
  • [Vehicle Fitment]: Compatible with Ford Edge 2015-2016(Sport Utility), Escape 2013-2017(Sport Utility), Fiesta 2011-2016(Hatchback), Fiesta 2011-2016(Sedan), Focus 2012-2017(Hatchback), Focus 2012-2017(Sedan), Fusion 2013-2016(Sedan); Compatible with Lincoln MKX 2016(Sport Utility), MKZ 2013-2016(Sedan)
  • [Reference Number]: BM5A-A21813-AE, BM5AA21813AE---Please enter your vehicle information in the top left corner of listing and check our "Special Note" before ordering
  • [Location]: Front Left, Driver Side; Power Door Lock Actuator Motor Comes With 4-Pin Connector; Replacement for 2015-2016 Edge Door Lock Actuator, 2013-2017 Escape Door Lock Actuator, 2011-2016 Fiesta Door Lock Actuator, 2012-2017 Focus Door Lock Actuator, 2013-2016 Fusion Door Lock Actuator, 2013-2016 MKZ Door Lock Actuator
  • [Function]: The A-Premium door lock actuator is made of sturdy plastic and high-density metal, which improves the durability and reliability of the product. The first-class design and technologies applied to the actuator make it meet or even exceed OE specifications and prevent deformation. Replace the door latch assembly to restore the normal door lock functions by solving locking and unlocking problems and control your car door sensitively
  • [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted door lock latch actuator. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
$36.24 −$6.25 $29.99 Amazon Prime
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SaleBestseller No. 10
Blycorul Side Door Latch Assembly with Cable & Rod, Right Passenger Side Hinged Lock for Ford 1992-2019 E150 E250 E350 Econoline Van, Door Connective Repair Lock Latch Replaces 8C2Z15264A00B
Blycorul Side Door Latch Assembly with Cable & Rod, Right Passenger Side Hinged Lock for Ford 1992-2019 E150 E250 E350 Econoline Van, Door Connective Repair Lock Latch Replaces 8C2Z15264A00B
  • [Suitable] : Right passenger side hinged door lock latch is compatible with Ford E150 E250 E350 Econoline Van 1992-2019. This DOES NOT fit the rear door.
  • [Replaces] OE: 8C2Z-15264A00-B, 8C2Z-15264A00-D,8C2Z15264A00B, 8C2Z15264A00D
  • [Meets OEM Specifications] : This Right passenger side hinged door lock latch is engineered to meet the original manufacturer's specifications, ensuring a seamless fit and function as a direct replacement for the worn-out part.
  • [High-Quality Construction] : Constructed from premium steel, this latch ensures enduring durability. Its robust design and quality construction promise long-lasting performance, making it a reliable solution for your vehicle.
  • [Warranty] : We provide one-year warranty service. Do not hesitate to contact us if you have any doubts or queries.
$24.99 −$3.00 $21.99 Amazon Prime
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Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API

 

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