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March 23, 2020 NHTSA CAMPAIGN NUMBER: 20V177000
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
NHTSA Campaign Number: 20V177
Manufacturer Ford Motor Company
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 248,912
Summary
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Remedy
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S15.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
November 20, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S15 – Supplement #1
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and
MKZ Vehicles – Door Latch Replacement and Inspection
REASON FOR THIS SUPPLEMENT
- Affected Vehicle Build Dates: The build date ranges for vehicles built at Cuautitlan and Hermosillo Assembly Plants have been extended. Refer to the Affected Vehicles table below for revised dates. All affected vehicles are now correctly identified in OASIS and FSA VIN lists.
- Service Action: Vehicles built after the original posted build end date range will have an inspection to check the latch date code to determine if latch replacement is required.
- Labor Allowances: Revised and additional labor operations have been made. Refer to the table in Attachment II for details.
- Parts Requirements / Ordering Information: Latch kits are no longer on open order and part numbers have been revised on two of the kits. Refer to the table in Attachment II for details.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Fiesta | 2014-2015 | Cuautitlan | November 1, 2013 through January 31, 2015 |
| Fusion | 2014-2016 | Flat Rock | November 1, 2013 through April 27, 2015 |
| Hermosillo | November 1, 2013 through July 31, 2015 | ||
| MKZ |
US population of affected vehicles: 189,583. Affected vehicles are identified in OASIS and FSA VIN Lists.
This recall applies to the affected vehicles originally sold in, or currently registered in the following states:
| STATES | COUNTRIES/TERRITORIES | |||
| Alabama | Georgia | Nevada | Mexico | |
| Arkansas | Hawaii | Oklahoma | American Samoa | |
| Arizona | Louisiana | Oregon | Guam | |
| California | Mississippi | South Carolina | Northern Mariana Islands | |
| Florida | New Mexico | Texas | Puerto Rico | |
| Utah | Washington | U.S. Virgin Islands | ||
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the door latches have a pawl spring tab that may break. This condition will typically prevent the door from latching. If the customer is able to latch the door after repeated attempts to shut the door, there is potential the door may unlatch while driving, increasing the risk of injury.
SERVICE ACTION
For vehicles in the original population, before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace all four door latches. For vehicles added in the supplement, dealers will inspect the latch build date codes and replace the latches ONLY if any of the date codes are found to be prior to the dates as directed in the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
This information must be submitted via a Dealer Self Service contact type through the SSSC, and will require the following on all repairs:
- Latch date codes of both the old and new latches
- Photos of the new latches installed in the vehicle, along with a photo of the VIN
- Responses to several survey questions about the vehicle and repair
- Documentation of Service Manager sign-off on the repair order (image, scan, or PDF).
This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters for the original population were mailed the week of September 7, 2020. Owner letters for vehicles added to the program are expected to be mailed the week of December 4, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they ensure the doors are securely latched without using excessive effort before driving.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with door latch replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
- Refer to EFC12071, 2023 Remote Experience Program, Pick-Up & Delivery (PDL) Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-Up & Delivery are authorized to claim unique services for completing this program.
- Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery services. Refer to Labor Allowances for details.
Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
LINCOLN PICK-UP & DELIVERY
For owners of Lincoln vehicles, refer to the Labor Allowance table and use the 20S15LL labor operation code.
PARTS REQUIREMENTS / ORDERING INFORMATION
Special Program Part Ordering:
To place an order for any latch kit listed below, submit a Special Program Order in the DOW system. SSSC contact is not required to order K-Coded parts on this program. More information can be found in EFC 10642.
| Part Number | Description | Order Quantity | Claim Quantity |
| DE8Z-54264A26-D | Fiesta with Keyless Entry – Kit of four latches | 1 | 1 |
| DE8Z-54264A26-C | Fiesta without Keyless Entry* – Kit of four latches | 1 | 1 |
| DS7Z-54264A26-P | Fusion and MKZ – Kit of four latches | 1 | 1 |
*Fiesta vehicles without Keyless Entry are equipped with a lock cylinder in the passenger front door.
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
CERTAIN 2014-2015 MODEL YEAR FIESTA AND 2014-2016 MODEL YEAR FUSION AND MKZ VEHICLES — DOOR LATCH REPLACEMENT AND INSPECTION
IMPORTANT: This procedure was modified from the original Workshop Manual (WSM) Procedure.
Follow technical instructions carefully.
SERVICE PROCEDURE
1. Is the vehicle built WITH-IN the dates shown in Figure 1?
Yes – Proceed to Fusion, MKZ, and Fiesta Door Latch Procedure.
No – Proceed to Step 2.
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Fiesta | 2014-2015 | Cuautlan | November 1, 2013 through December 4, 2014 |
| Fusion | 2014-2016 | Flat Rock | November 1, 2013 through April 27, 2015 |
| Hermosillo | November 1, 2013 through April 27, 2015 | ||
| MKZ | 2014-2016 | Hermosillo | November 1, 2013 through April 27, 2015 |
2. Locate, inspect and record the date codes on all 4 door latches. See Figure 2. Are all date codes readable?
Yes – Proceed to Step 3.
No – Submit picture(s) of unreadable date code(s) to Special Service Support Center (SSSC).
Replace all 4 door latches. Follow Workshop Manual (WSM) procedures in Section 501-14.
Verify the presence of a child lock in each of the rear door latches. This completes the Field Service Action (FSA).
3. Starting with the driver’s side door date code, is the code a 6 or 7-digit alpha/numeric code?
For 6-digit code – Proceed to Step 4.
For 7-digit code – Proceed to Step 6.
4. Does the date code end in a letter?
Yes – Proceed to Step 5.
No – Proceed to Step 7.
5. Is the second to last number in the date code a 1 or a 2?
Yes – Proceed to Step 8.
No – Proceed to Step 9.
6. Using Figure 3 below, decode the 7-digit date code. Record the decoded date and proceed to Step 10.
7. Using Figure 4 below, decode the 6-digit numeric date code. Record the decoded date and proceed to Step 10.
8. Using Figure 5 below, decode the 6-digitalpha/numeric date code ending in 1A, 2A, 1B or 2B. Record the decoded date and proceed to Step 10.
9. Using Figure 6 below decode the 6-digitalpha/numeric date code ending A or B. Record the decoded date and proceed to Step 10.
10. Repeat steps 3 through 5 for the remaining door latches. Was the inspection completed on all 4 door latches?
Yes – Proceed to Step 11.
No – Repeat steps 3 through 5 on the remaining door latches.
11. Did any of the date codes on the latches not work with the decoders provided?
Yes – Submit picture(s) to SSSC. Replace all 4 door latches. Follow Workshop Manual (WSM) procedures in Section 501-14. Verify the presence of a child lock in each of the rear door latches. This completes the Field Service Action (FSA).
No – Proceed to Step 12.
12. Do any of the decoded door latch date codes fall prior to the build dates shown in the chart in Figure 7?
Yes – If any of the 4 door latches have a date prior to the build date shown in the chart, replace ALL 4 door latches. Follow Workshop Manual (WSM) procedures in Section 501-14. Verify the presence of a child lock in each of the rear door latches. Continue to Step 13.
No – Continue to Step 13.
| Vehicle | Assembly Plant | Clean Date Code |
| Fiesta | Cuautlan | November 29, 2014 |
| Fusion | Hermosillo | May 28, 2015 |
| MKZ | Hermosillo | May 28, 2015 |
13. Capture photos of all 4 door latches and submit to SSSC. This completes the FSA.
FUSION, MKZ AND FIESTA DOOR LATCH PROCEDURE
1. Open the driver’s side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on the lower A-pillar. This picture will need to be submitted in the Special Service Support Center (SSSC) web questionnaire.
2. Inspect and record the date codes on all four door latches. This information will need to be submitted in the SSSC web questionnaire.
NOTE: Build date can be comprised of numbers or letters up to 7 digits in length.
NOTE:
• To view a video demonstrating the removal and installation of the exterior door handle while installed on the vehicle, click the video icon.
• To view a video demonstrating the removal and installation of the exterior door handle on a bench for additional clarity, click the video icon.
• If you experience difficulty removing and/or installing the exterior door handle, you may need to reset the door handle reinforcement. To view a video that will aid technicians in understanding how to reset the door handle reinforcement, or to further understand how the exterior door handle and door reinforcement function, click the video icon.
FUSION, MKZ AND FIESTA VEHICLES
NOTE: Videos demonstrating the complete repairs can be found below.
1. Replace all four door latches. For additional information, refer to Workshop Manual (WSM) Section 501-14.
2. As each old door latch is removed, perform the Door Latch Functionality Bench Test on page 9.
3. When repairs are complete, verify the presence of a child lock in each of the rear door latches.
See Figure 9.
4. Once the new latches have been installed in the vehicle, record all four date codes of the new latches.
Additionally, capture a picture of the date code of each new door latch (four pictures total) showing them installed in the vehicle. These pictures will need to be submitted in the SSSC web questionnaire. See Figure 10.
NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.
5. The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service manager sign-off on the repair order. This will be need to be submitted in the SSSC web questionnaire (image, scan, or PDF).
Door Latch Functionality Bench Test
NOTE: Once the door latches have been removed, perform the Door Latch Functionality Bench Test.
Record the data for use in the SSSC web questionnaire.
NOTE: Video demonstrating the complete Door Latch Functionality Bench Test can be found below.
Rear door latch shown, Front door latch similar.
1. Using a suitable screwdriver, insert and engage the door latch mechanism. See Figure 11.
NOTE: Rear door latch shown, Front door latch similar.
2. Turn the door latch on its side, and slide the interior handle release lever to release the latching mechanism. See Figure 12.
3. With the interior handle release lever engaged, place screwdriver back in the latch and verify that the latch releases. See Figure 13.
4. Re-engage the latch with the screwdriver. See Figure 14.
5. After the latch has been placed in the latched position, take a second screwdriver and actuate the exterior handle release lever. See Figure 14.
6. With the exterior handle release lever engaged, verify that the latch releases. See Figure 15.
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FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS FOR NORTH AMERICA AND ONE SAFETY RECALL FOR CANADA ONLY
MAR 25, 2020 | DEARBORN, MICH.
DEARBORN, Mich., March 25, 2020 – Ford Motor Company is issuing two safety recalls for North America and one for Canada only. Details are as follows:
Safety recall for select 2014-15 Ford Fiesta, 2014-16 Ford Fusion and 2014-16 Lincoln MKZ vehicles
Ford Motor Company is issuing a safety recall for select 2014-15 Ford Fiesta, 2014-16 Ford Fusion and 2014-16 Lincoln MKZ vehicles. In affected vehicles, the latch pawl spring-tab design is susceptible to cracking and failure in areas with high ambient temperatures. A door latch with a fractured pawl spring tab typically results in a “door will not close” condition. If the customer is able to latch the door after repeated attempts, there is a potential the door may unlatch while driving, increasing the risk of injury.
Ford is not aware of any reports of accident or injury related to this condition. This action affects 248,912 vehicles in the United States and federal territories, 19,431 in Mexico and four in Canada.
Affected vehicles include:
- 2014-15 Ford Fiesta vehicles built at Cuautitlán Stamping and Assembly Plant, Nov. 1, 2013, to Dec. 4, 2014
- 2014-16 Ford Fusion vehicles built at Flat Rock Assembly Plant and Hermosillo Assembly Plant, Nov. 1, 2013, to April 27, 2015
- 2014-16 Lincoln MKZ vehicles built at Hermosillo Assembly Plant, Nov. 1, 2013, to April 27, 2015
Affected vehicles are or have been previously registered in Alabama, Arizona, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington and federal territories.
Dealers will remove and replace the side door latches. The Ford reference number for this recall is 20S15.
Safety recall for select 2021 Ford E-Series vehicles
Ford Motor Company is issuing a safety recall for select 2021 Ford E-Series stripped chassis and cutaway vehicles. Affected vehicles may have frame-mounted wire harnesses that could, over time, chafe on the frame and damage the wire harness and the circuits within it. The chafing condition could affect wiring associated with the fuel, trailer tow and antilock braking systems. Damage to the fuel pump circuit could result in an unexpected engine stall while driving. If an engine stall occurs while driving without a warning or the ability to restart, it can increase the risk of a crash.
Ford is not aware of any reports of accident, injury or fire related to this condition. This action affects 2,871 vehicles in the United States and 760 in Canada. Affected 2021 Ford E-Series vehicles were built at Ohio Assembly Plant, May 11, 2019, to Jan. 30, 2020.
Dealers will inspect the wire harness for damage. If there is no damage, the technician will apply anti-abrasion tape over the area and ensure clearance to surrounding components. If the wire harness is damaged, technicians will follow the standard workshop manual repair procedure to slice in new wire, apply anti-abrasion tape over the area and ensure clearance to surrounding components. The Ford reference number for this recall is 20S13.
Safety recall in Canada only for select 2006-10 Ford Fusion, 2006-10 Mercury Milan and 2006-10 Lincoln MKZ vehicles
Ford Motor Company is issuing a safety recall for select 2006-10 Ford Fusion, 2006-10 Mercury Milan and 2006-10 Lincoln MKZ vehicles. In some affected vehicles, a normally closed valve inside the hydraulic control unit may stick open, which could result in extended brake pedal travel, potentially increasing the risk of a crash.
Ford is aware of one accident report related to this condition. This action affects 54,292 vehicles in Canada. Affected vehicles were built at Hermosillo Assembly Plant, Feb. 22, 2006, to July 15, 2009.
Dealers will inspect the hydraulic control unit for signs of stuck or slow-responding valves and replace the unit if necessary. The system will be pressure-flushed with DOT 4 brake fluid and the DOT 3 reservoir cap will be replaced with a new DOT 4 cap. The Ford reference number for this recall is 20S14.
Chronology :
October – December 2019 – Ford opened an investigation related to Vehicle Owner Questionnaires (VOQ) provided by NHTSA for 2014MY Fiesta with allegations of doors not closing or doors opening while driving. The Agency continued to provide VOQs including 2014 Fusion and MKZ that were not included in the 15S16 recall population. Ford requested that door latches be returned for evaluation from service and instituted conversation with the supplier.
December 20, 2019 – NHTSA submitted Recall Inquiry RQ19-005 to Ford.
January-March 2020 – Analysis of VOQs showed approximately 90% occurring in states with characteristics of long seasons of hot weather and characteristics of solar loading. In addition, these states contain approximately a third of the total produced volume of the suspect vehicles. A component robustness change that increased the strength of the pawl spring tab was brought into Ford production in the 2nd quarter of 2015.
On March 16, 2020, Ford’s Field Review Committee reviewed the concern and approved a field action.
May 11, 2020 – Ford submits Supplement 1 to reflect updated vehicle volumes to include the addition of vehicles that had been previously registered in the subject region but are currently registered elsewhere. In addition, the Planned Owner Notification Dates have been modified to reflect actual mailing dates.
Ford is not aware of any reports of accident or injury related to this condition.
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | FIESTA | 2014-2015 |
| FORD | FUSION | 2014-2016 |
| LINCOLN | MKZ | 2014-2016 |
24 Associated Documents
ISSUED Interim Owner Notification Letter(Part 577) (Ford)
RIONL-20V177-9833.pdf 84.316KB
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Recall 573 Report
RCLRPT-20V177-3275.PDF 217.104KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Advance Notice Safety Recall 20S15 Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles Door Latch Replacement
RCMN-20V177-1316.pdf 114.605KB
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ISSUED Interim Owner Notification Letter(Part 577) – Lincoln
RIONL-20V177-6011.pdf 198.408KB
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Recall Acknowledgement
RCAK-20V177-3756.pdf 244.457KB
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Miscellaneous Document – Media Announcement re FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS FOR NORTH AMERICA AND ONE SAFETY RECALL FOR CANADA ONLY
RMISC-20V177-8347.pdf 312.091KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Awareness Communication – Upcoming Safety Recall 20S15 Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles Door Latch Replacement
RCMN-20V177-3760.pdf 111.891KB
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Defect Notice 573 Report
RCLRPT-20V177-8212.PDF 216.911KB
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Renotification Notice – Safety Recall Reminder re 20S15 – DOOR LATCH
RCRN-20V177-1363.pdf 370.106KB
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Owner Notification Letter(Part 577)
RCONL-20V177-3817.pdf 94.222KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Safety Recall 20S15 Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles Door Latch Replacement
RCMN-20V177-1151.pdf 998.079KB
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ISSUED Renotification Notice
RCRN-20V177-7551.pdf 295.164KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V177-7262.pdf 42.381KB
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Recall Quarterly Report #3, 2021-1
RCLQRT-20V177-2935.PDF 211.797KB
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Recall Quarterly Report #6, 2021-4
RCLQRT-20V177-2262.PDF 211.797KB
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Recall Quarterly Report #1, 2020-3
RCLQRT-20V177-1209.PDF 211.797KB
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Recall Quarterly Report #7, 2022-1
RCLQRT-20V177-7157.PDF 211.797KB
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Recall Quarterly Report #4, 2021-2
RCLQRT-20V177-9743.PDF 211.797KB
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Recall Quarterly Report #5, 2021-3
RCLQRT-20V177-8754.PDF 211.797KB
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Recall Quarterly Report #2, 2020-4
RCLQRT-20V177-5855.PDF 211.797KB
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Recall Quarterly Report #8, 2022-2
RCLQRT-20V177-6928.PDF 211.797KB
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ISSUED Renotification Notice
RCRN-20V177-2192.pdf 291.184KB
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Recall Annual Report #1, 2023
RCLYLY-20V177-2212.PDF 212.071KB
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Manufacturer Notices(to Dealers,etc)
RCMN-20V177-9480.pdf 2233.705KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V177&docType=RCL
1 Associated Investigation
Door Latch Failures
NHTSA ID: RQ19005
Dated opened: December 19, 2019
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a “door will not close” condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI’s investigation, Ford has announced three field actions, as discussed below.
On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.
On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.
On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford’s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.
Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening – note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford’s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford’s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.
The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.
Ford’s actions address ODI’s concerns at this time. ODI will take further action if warranted by new information. The reference (ODI) numbers for the 498 VOQs cited above are available on the downloadable version of this resume available at NHTSA.gov.
- Country of Origin : China
- The Package Height of the Product is 3.0 inches
- The Package Length of the Product is 11.0 inches
- The Package Width of the Product is 7.0 inches
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- 【Quality】Right passenger side rear door lock latch & cable made of high quality metal material, it is more wear-resistant and the door lock can be used more smoothly, ensure long-last.
- 【Lifetime Warranty】The right passenger side rear door lock latch & cable from BaoSJ comes complete with a lifetime warranty. If the Passenger Upper and Lower Rear Side Latches Assembly ever fail on your Ford F-250 F-350 F-450 F-550 Super Duty, please contact us to solve the problem for you immediately.
- 【Compatible with】-- Compatible with 1992-2013 Ford F-150, F-250, F-350 | E-series Econoline Van E-150, E-250, E-350 | Ford Ranger Ext. Cab | 1997-2002 Expedition, Excursion, Navigator (rear door latch/liftgate) | 1997-2008 Expedition Rear Hatch |1997-2004 Mazda B-series.
- 【Replace NO.】--Replace OE# F2UZ15266A46A F2UZ15264A64A.
- 【Material】-- This Door Latch Cable Repair Kit is made of Aluminum,it can be used for longer time.
- 【Package Includes】--6 standard ends and 2 locking CAM ,totally 8PCS.
- 【After-Sale Service】We Provide 2 Year Warranty, If There Is Any Problem With The Product, You Can Ask for Change Order, Please Rest Assured To Buy.
- 4 ends permanently repairs two cables, Installs in just Minutes and saves TIME and MONEY!
- Made from premium grade polished billet aluminum 6061 T6
- Make sure that the door, tailgates or window actuator of your car is a cable and the cable ends size is the same with our aluminum ends
- Fits the 1998 to 2002 Lincoln Navigator, 1992 to 2013 F-Series truck (F-150, F-250, and F-350), 1992 to 2013 E-Series Vans (all), 1997 to 2003 Expedition, the glass and tailgate for 2003 to 2005 Explorer, 1992 to 2013 Ford Ranger, 1997 to 2004 Mazda B-Series Trucks
- What you will get are 4 cable ends (3 Standard ends and 1 CAM style end) and 100% satisfaction customer care
- Ideal replacement - this door latch cable matches the dimensions of the original equipment cable to restore function
- Durable construction - this cable is made using quality materials to ensure reliable service
- Cost-effective solution - offers original equipment function at a competitive price
- Quality tested - this part has undergone extensive testing to ensure a quality fit and long service life
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- Sold in pairs - This set of door striker bolts can work both sides on the ford/lincoln/mercury series, driver side, and passenger side, please check the fitment details below
- Upgraded bushing included - Improving the outside diameter of the nylon bushing for the latch to completely close like new, no modifications needed
- No more door rattles - If the door of your vans were rattling or wind whistling while driving down the road, this door striker bolt was exactly what you needed
- Easy to install - Only needed a #55 star or #45 Torques bit will work well for the amount of torque it takes to tighten them, shut the door and leave set a few minutes molds the door latch perfect
- Compatibility - Door Latch Striker Bolts Set For 1983-1993 Ford Mustang / 1980-1997 Ford F Series Trucks / 1975-1991 Ford E Series Vans / 1987-1989 Lincoln / 1981-1990 Mercury
- for Ford E-Series 1980-1991, for Ford F-Series 1980-1997, for Mustang 1983-1993, for Ford Specific Models 1980-1996. for Lincoln Town Car, for Mercury Capri, for Mercury Colony Park, for Mercury Cougar, for Mercury Grand Marquis, for Mercury Marquis 1981-1990.
- OE Number: E9AZ5422008A
- Good Replacement: Replace the old or worn out striker, and fix the door to prevent it from always making noises, or keeps falling over.
- Easy Installation - It is simple to install the Door Lock Striker. To remove broken or inoperative door striker bolts, use a #55 star or #45 torque bit. Your doors will shut like new ones once you install new impact bolts.
- Package Includes: 2 Pcs Car Door Latch Lock Striker Bolts
Last update on 2024-04-16 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
771100969811A/1/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
May 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121-1904
©
Copyright 2020 Ford Motor Company
00192
20S15_NPF/DTB120SNP1
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S15 / NHTSA Recall 20V-177
2016 Fusion
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible for the pawl spring tab inside one or more
of the side door latches to break. This condition will typically prevent the door
from latching. In certain situations, where the door is able to be closed, the
door may unlatch while driving.
What is the risk? If you are able to latch the door after repeated attempts to shut the door, there
is a potential the door may unlatch while driving, increasing the risk of injury.
What will Ford and
your dealer do?
Ford Motor Company is working closely with its suppliers to produce parts for
this repair. When parts become available, Ford Motor Company will notify you
via mail to schedule a service appointment with your dealer for repairs to be
completed free of charge (parts and labor). Parts are anticipated to be
available in the third quarter, 2020.
What should you do? When parts are available, Ford Motor Company will send a letter to inform you
that parts are available and to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. When parts are available, you should contact your dealer for an
appointment to have your vehicle remedied as soon as practicable. You can
continue to safely drive your vehicle if you ensure that your doors are securely
latched before driving.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Please note: Federal law requires that any vehicle lessor receiving this recall
notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention to this important matter.
Ford Customer Service Division
1 of 2
A/1/000001/0001
FCSD,001,31532,FDDA,3FA6P0HD6GR101900,20S15_NPF,771100969811,000001,Y,N,N,N,N
771100969811A/2/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
Mayo de 2020
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Seguridad Aviso de campaña de seguridad 20S15 / Campaña 20V-177 de la NHTSA
2016 Fusion
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor,
con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro
compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En el vehículo, es posible que se rompa la lengüeta del resorte del trinquete dentro de una o
más de las chapas de las puertas laterales. En general, esta condición evita el cierre de las
puertas. En determinadas situaciones, cuando es posible cerrar las puertas, estas pueden
abrirse mientras está manejando.
¿Qué riesgo existe? Si después de repetidos intentos por cerrar la puerta logra trabarla, existe una posibilidad de
que la puerta se destrabe mientras maneja, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas
para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará
mediante correo para programar una cita de servicio con su distribuidor y así realizar las
reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán
disponibles en el tercer trimestre de 2020.
¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para
informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin
de programar la reparación.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el
vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su
distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo de forma segura, si se asegura de que todas las
puertas estén firmemente trabadas antes de manejar.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y
obtener las instrucciones para llegar.
Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este
aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
2 of 2
A/2/000001/0001
00192
20S15_NPF/DTB120SNP1
© Copyright 2020 Ford, División de Servicio al Cliente
**************************************************************************************************************
771103589509A/1/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
May 2020
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121-1904
©
Copyright 2020 The Lincoln Motor Company –
A
Ford Motor Company Brand
10360
20S15_NPL/DTB120SNP6
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 20S15 / NHTSA Recall 20V-177
2014 MKZ
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service and
support.
What is the issue? On your vehicle, it may be possible for the pawl spring tab inside one or more of
the side door latches to break. This condition will typically prevent the door from
latching. In certain situations, where the door is able to be closed, the door may
unlatch while driving.
What is the risk? If you are able to latch the door after repeated attempts to shut the door, there is
a potential the door may unlatch while driving, increasing the risk of injury.
What will Lincoln and
your dealer do?
The Lincoln Motor Company is working closely with its suppliers to produce parts
for this repair. When parts become available, The Lincoln Motor Company will
notify you via mail to schedule a service appointment with your dealer for repairs
to be completed free of charge (parts and labor). Parts are anticipated to be
available in the third quarter, 2020.
What should you do? When parts are available, The Lincoln Motor Company will send a letter to inform
you that parts are available and to contact your dealer to schedule a repair.
Lincoln has not issued instructions to stop driving your vehicle under this safety
recall. When parts are available, you should contact your dealer for an
appointment to have your vehicle remedied as soon as practicable. You can
continue to safely drive your vehicle if you ensure that your doors are securely
latched before driving.
If you do not already have a servicing dealer, you can access
www.Lincolnowner.com for dealer addresses, maps, and driving instructions.
Please note: Federal law requires that any vehicle lessor receiving this recall
notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention to this important matter.
The Lincoln Motor Company
1 of 2
A/1/000001/0001
FCSD,001,31532,FDDA,3LN6L2G99ER822493,20S15_NPL,771103589509,000001,Y,N,N,N,N
771103589509A/2/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121-1904
Mayo de 2020
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Cumplimiento Aviso de campaña de seguridad 20S15 / Campaña 20V-177 de la NHTSA
2014 MKZ
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con
el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro
compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el problema? En el vehículo, es posible que se rompa la lengüeta del resorte del trinquete dentro de una
o más de las chapas de las puertas laterales. En general, esta condición evita el cierre de
las puertas. En determinadas situaciones, cuando es posible cerrar las puertas, estas
pueden abrirse mientras está manejando.
¿Qué riesgo existe? Si después de repetidos intentos por cerrar la puerta logra trabarla, existe una posibilidad
de que la puerta se destrabe mientras maneja, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué harán Lincoln y
su distribuidor?
The Lincoln Motor Company colabora estrechamente con sus proveedores para fabricar las
piezas para esta reparación. Cuando estas estén disponibles, The Lincoln Motor Company
le avisará mediante correo para programar una cita de servicio con su distribuidor y así
realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas
estarán disponibles en el tercer trimestre de 2020.
¿Qué debe hacer? Cuando las piezas estén disponibles, The Lincoln Motor Company le enviará una carta
para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor
a fin de programar la reparación.
Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de dejar de manejar
el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con
su distribuidor a fin de programar una cita para solucionar este problema lo más pronto
posible. Puede continuar manejando su vehículo de forma segura, si se asegura de que
todas las puertas estén firmemente trabadas antes de manejar.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y
obtener las instrucciones para llegar.
Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este
aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
Gracias por su atención en este asunto sumamente importante.
The Lincoln Motor Company
2 of 2
A/2/000001/0001
10360
20S15_NPL/DTB120SNP6
© Copyright 2020 The Lincoln Motor Company – Una marca de Ford Motor Company
**************************************************************************************************************
Ford Motor Company
Ford Customer Service Division
P.O. Box 1904
Dearborn, Michigan 48121 1904
0000849 01 / / 000000203 / 3
January 2022
OSU © Copyright 2022 Ford Motor Company 000000203/9/3
1 of 4
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2015 Fusion has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
KEY INFORMATION
l Your vehicle is involved in an important safety recall
l Your safety is important to us. Schedule an appointment to have service
procedure completed
l This procedure will be performed free of charge
Recall Number
and Description:
20S15 – Door Latch
What is the
Issue?
On your vehicle, it may be possible for the pawl spring tab inside one or more of the side
door latches to break. This condition will typically prevent the door from latching. In certain
situations, where the door is able to be closed, the door may unlatch while driving.
If you are able to latch the door after repeated attempts to shut the door, there is a potential
the door may unlatch while driving, increasing the risk of injury.
What Are We
Asking You
To Do?
Please contact your dealer to schedule an appointment to have this important service
procedure completed. If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps and driving instructions.
The vehicle owner is responsible for having this service action performed. Ford Motor Company
reserves the right to deny coverage for any vehicle damage that may result from failure to have
this recall performed on a timely basis. Therefore, please have this recall performed as soon as
possible.
Service
Assistance:
If you have additional questions, please contact the Ford Motor Company Customer
Relationship Center at 1-866-436-7332 and one of our representatives will be happy to
assist you. For the hearing impaired call 1-800-232-5952 (TDD). Office Hours are Monday
through Friday: 8:00AM – 5:00PM (Your Local Time).
If you wish to contact us through the Internet, our address is: owner.ford.com.
ù ù
OSU © Copyright 2022 Ford Motor Company 000000203/10/3
2 of 4
If your authorized dealer has recently completed this recall repair, please disregard this reminder.
We apologize for any inconvenience this may cause and want to assure you that, with your assistance, we will
correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of
service and support.
Thank you for your attention to this important matter.
Ford Customer Service Division
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
Enero de 2022
OSU © Copyright 2022 Ford Motor Company 000000203/11/3
3 of 4
* * * RECORDATORIO DE CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Según nuestros registros, en su 2015 Fusion no se han realizado las reparaciones necesarias
correspondientes a esta campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su
distribuidor local lo antes posible.
INFORMACIÓN CLAVE
l Su vehículo ha sido incluido en una importante campaña de seguridad.
l Su seguridad es muy importante para nosotros. Programe una cita para
completar el procedimiento de servicio.
l Este procedimiento se llevará a cabo sin costo alguno.
l Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
Número y
descripción de
la campaña:
20S15 – Chapa de la Puerta
¿Cuál es el
problema?
En el vehículo, es posible que se rompa la lengüeta del resorte del trinquete dentro de una
o más de las chapas de las puertas laterales. En general, esta condición evita que las
puertas se traben. En determinadas situaciones, cuando es posible cerrar las puertas,
estas podrían abrirse mientras está manejando.
Si después de repetidos intentos por cerrar la puerta logra trabarla, existe una posibilidad
de que la puerta se destrabe mientras maneja, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué le
solicitamos
hacer?
Comuníquese con su distribuidor a fin de programar una cita para llevar a cabo este
importante procedimiento de servicio. Si aún no tiene un distribuidor para realizar el
servicio, puede acceder a owner.ford.com para conocer las direcciones de los
distribuidores, ver mapas y obtener las instrucciones para llegar.
El propietario del vehículo es responsable de realizar estas acciones de servicio.
Ford Motor Company se reserva el derecho de negar la cobertura en caso de que el
vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna.
Por lo tanto, le solicitamos que realice esta campaña lo antes posible.
0000849 01 / / 000000203 / 3
ù ù
OSU © Copyright 2022 Ford Motor Company 000000203/12/3
4 of 4
Servicio de
asistencia:
Si tiene preguntas, comuníquese con el Centro de Relación con Clientes de
Ford Motor Company al 1-866-436-7332 y uno de nuestros representantes con gusto
lo atenderá. Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). El horario de atención es de lunes a viernes, de 8:00 a.m. a 5:00 p.m. (hora local).
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
owner.ford.com.
Si ya realizó esta reparación en su distribuidor autorizado, ignore este aviso.
Lamentamos cualquier inconveniente causado y deseamos asegurarle que, con su ayuda, corregiremos el
problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
**************************************************************************************************************
Ford Motor Company
Ford Customer Service Division
P.O. Box 1904
Dearborn, Michigan 48121 1904
0000015 01 / / 000000014 / 7
April 2023
OSU © Copyright 2023 Ford Motor Company 000000014/25/7
1 of 4
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2014 Fusion has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
KEY INFORMATION
l Your vehicle is involved in an important safety recall
l Your safety is important to us. Schedule an appointment to have service
procedure completed
l This procedure will be performed free of charge
Recall Number
and Description:
20S15 – Door Latch
What is the
Issue?
On your vehicle, it may be possible for the pawl spring tab inside one or more of the side
door latches to break. This condition will typically prevent the door from latching. In certain
situations, where the door is able to be closed, the door may unlatch while driving.
If you are able to latch the door after repeated attempts to shut the door, there is a potential
the door may unlatch while driving, increasing the risk of injury.
What Are We
Asking You
To Do?
Please contact your dealer to schedule an appointment to have this important service
procedure completed. If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps and driving instructions.
The vehicle owner is responsible for having this service action performed. Ford Motor Company
reserves the right to deny coverage for any vehicle damage that may result from failure to have
this recall performed on a timely basis. Therefore, please have this recall performed as soon as
possible.
Service
Assistance:
If you have additional questions, please contact the Ford Motor Company Customer
Relationship Center at 1-866-436-7332 and one of our representatives will be happy to
assist you. For the hearing impaired call 1-800-232-5952 (TDD). Office Hours are Monday
through Friday: 8:00AM – 5:00PM (Your Local Time).
If you wish to contact us through the Internet, our address is: ford.com/support.
OSU © Copyright 2023 Ford Motor Company 000000014/26/7
2 of 4
If your authorized dealer has recently completed this recall repair, please disregard this reminder.
We apologize for any inconvenience this may cause and want to assure you that, with your assistance, we will
correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of
service and support.
Thank you for your attention to this important matter.
Ford Customer Service Division
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
Abril de 2023
OSU © Copyright 2023 Ford Motor Company 000000014/27/7
3 of 4
* * * RECORDATORIO DE CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Según nuestros registros, en su 2014 Fusion no se han realizado las reparaciones necesarias
correspondientes a esta campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su
distribuidor local lo antes posible.
INFORMACIÓN CLAVE
l Su vehículo ha sido incluido en una importante campaña de seguridad.
l Su seguridad es muy importante para nosotros. Programe una cita para
completar el procedimiento de servicio.
l Este procedimiento se llevará a cabo sin costo alguno.
l Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
Número y
descripción de
la campaña:
20S15 – Chapa de la Puerta
¿Cuál es el
problema?
En el vehículo, es posible que se rompa la lengüeta del resorte del trinquete dentro de una
o más de las chapas de las puertas laterales. En general, esta condición evita que las
puertas se traben. En determinadas situaciones, cuando es posible cerrar las puertas,
estas podrían abrirse mientras está manejando.
Si después de repetidos intentos por cerrar la puerta logra trabarla, existe una posibilidad
de que la puerta se destrabe mientras maneja, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué le
solicitamos
hacer?
Comuníquese con su distribuidor a fin de programar una cita para llevar a cabo este
importante procedimiento de servicio. Si aún no tiene un distribuidor para realizar el
servicio, puede acceder a ford.com/support para conocer las direcciones de los
distribuidores, ver mapas y obtener las instrucciones para llegar.
El propietario del vehículo es responsable de realizar estas acciones de servicio.
Ford Motor Company se reserva el derecho de negar la cobertura en caso de que el
vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna.
Por lo tanto, le solicitamos que realice esta campaña lo antes posible.
0 0 0 0 0 1 5 0 1 / / 0 0 0 0 0 0 0 1 4 / 7
OSU © Copyright 2023 Ford Motor Company 000000014/28/7
4 of 4
Servicio de
asistencia:
Si tiene preguntas, comuníquese con el Centro de Relación con Clientes de
Ford Motor Company al 1-866-436-7332 y uno de nuestros representantes con gusto
lo atenderá. Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). El horario de atención es de lunes a viernes, de 8:00 a.m. a 5:00 p.m. (hora local).
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
ford.com/support.
Si ya realizó esta reparación en su distribuidor autorizado, ignore este aviso.
Lamentamos cualquier inconveniente causado y deseamos asegurarle que, con su ayuda, corregiremos el
problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
**************************************************************************************************************
December, 2020
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2014 MKZ has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
20S15 – DOOR LATCH
What is the
issue?
On your vehicle, it may be possible for the pawl spring tab inside one or more of the side door
latches to break. This condition will typically prevent the door from latching. In certain
situations, where the door is able to be closed, the door may unlatch while driving.
If you are able to latch the door after repeated attempts to shut the door, there is a potential
the door may unlatch while driving, increasing the risk of injury.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: www.owner.lincoln.com.
Thank you for your attention to this very important matter.
Deciembre de, 2020
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2014 MKZ las reparaciones necesarias correspondientes a la campaña de
seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
20S15 – CHAPA DE LA PUERTA
¿Cuál es el
problema?
En el vehículo, es posible que se rompa la lengüeta del resorte del trinquete dentro de una o
más de las chapas de las puertas laterales. En general, esta condición evita que las puertas
se traben. En determinadas situaciones, cuando es posible cerrar las puertas, estas podrían
abrirse mientras está manejando.
Si después de repetidos intentos por cerrar la puerta logra trabarla, existe una posibilidad de
que la puerta se destrabe mientras maneja, lo cual aumenta el riesgo de sufrir lesiones.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.owner.lincoln.com.
Gracias por su atenciic en este asunto sumamente importante.
© Copyright 2020 The Lincoln Motor Company A Ford Motor Company Brand
1 of 2
000000000000001
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
P.O. BOX 1904
DEARBORN, MI 48121-1904
ùù
A / 0001 / 000000000000001 / A
Presorted STD
US Postage
PAID
R K C
**************************************************************************************************************
May 2022
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
©
Copyright 2022 Ford Motor Company
00341
20S15 C/DTB120S151
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S15 / NHTSA Recall 20V177
2015 Fiesta
Your Vehicle Identification Number (VIN):
Ford Motor Company recently sent you a letter for Safety Recall 20S15, informing you that it may be
possible for the pawl spring tab to break on one or more of your vehicle’s side door latches. The letter
explained to you that the condition will typically prevent the door from latching, and in certain situations,
where the door is able to be closed, the door may unlatch while driving. We also advised you that parts
were available so you could contact your dealer and schedule a service appointment. This is no longer
necessary as we have determined that this Safety Recall letter was sent to you inadvertently.
We apologize for this situation and want to assure you that your vehicle is not subject to recall 20S15.
Your vehicle is not equipped with the side door latches covered by this recall and will not require the
installation of new side door latches. No further action is required by you. Safety Recall 20S15 has
been closed on your vehicle.
Can we assist you
further?
RETAIL OWNERS: If you have questions or concerns, please contact our Ford
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through the
Internet, our address is: ford.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Ford
Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our
representatives will be happy to assist you. If you wish to contact us through the
Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM – 11:00PM and
Saturday 7:00AM – 5:00PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
1 of 2
A/1/000001/1
771565883374 A/1/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
Mayo de 2022
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S15 / Campaña 20V177 de la NHTSA
2015 Fiesta
Número de identificación del vehículo (VIN):
Ford Motor Company hace poco le envió una carta de la Campaña de seguridad 20S15, donde se le
informaba que es posible que la lengüeta del resorte de trinquete de su vehículo se rompa en una o
más de las chapas de las puertas laterales. En esta carta se explicaba que la condición normalmente
impedirá que la puerta se trabe y, en determinadas situaciones, cuando sea posible cerrar la puerta,
esta se podría destrabar mientras maneja. También le notificamos que las piezas estaban disponibles,
de modo que se comunicara con su distribuidor para programar una cita de servicio. Esto ya no es
necesario, puesto que hemos determinado que dicha carta se le envió involuntariamente.
Lamentamos esta situación y deseamos asegurarle que su vehículo no está incluido en la campaña
20S15. Su vehículo no está equipado con las chapas de puertas laterales que cubre esta campaña y
no requerirá la instalación de nuevas chapas de puertas laterales. No se requiere ninguna otra acción
de su parte. La Campaña de seguridad 20S15 ha sido cerrada para su vehículo.
¿Podemos hacer
algo más por usted?
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción
n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
2 of 2
A/2/000001/1
00341
20S15 C/DTB120S151
© Copyright 2022 Ford, División de Servicio al Cliente
771565883374 A/2/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
**************************************************************************************************************
September 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121-1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S15 / NHTSA Recall 20V-177
2016 Fusion
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible for the pawl spring tab inside one or more
of the side door latches to break. This condition will typically prevent the door
from latching. In certain situations, where the door is able to be closed, the
door may unlatch while driving.
What is the risk? If you are able to latch the door after repeated attempts to shut the door,
there is a potential the door may unlatch while driving, increasing the risk of
injury.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. Ford Motor Company has
authorized your dealer to replace all four door latches free of charge (parts
and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
20S15. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle if you ensure that your doors are securely latched before driving.
If you do not already have a servicing dealer, you can access
www.owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any vehicle
damage that may result from the failure to have this recall performed on a
timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
© Copyright 2020 Ford Motor Company
00192
20S15_FPA/DTB120S151
771200094205A/1/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
FCSD,001,31532,FDDA,3FA6P0HD6GR101900,20S15_FPA,771200094205,000001,Y,N,N,N,N
1 of 4
A/1/000001/0001
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving and paying for parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
door latches were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to door latch replacement. To verify eligibility
and expedite reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,
and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety
Recall 20V-177.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2020 Ford Motor Company
00192
20S15_FPA/DTB120S151
2 of 4
A/2/000001/0001
771200094205A/3/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S15 / Campaña de seguridad 20V-177 de la NHTSA
2016 Fusion
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la
seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En el vehículo, es posible que se rompa la lengüeta del resorte del trinquete
dentro de una o más de las chapas de las puertas laterales. En general, esta
condición evita que las puertas se traben. En determinadas situaciones,
cuando es posible cerrar las puertas, estas podrían abrirse mientras está
manejando.
¿Qué riesgo existe? Si después de repetidos intentos por cerrar la puerta logra trabarla, existe una
posibilidad de que la puerta se destrabe mientras maneja, lo cual aumenta el
riesgo de sufrir lesiones.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Las piezas para reparar su vehículo ya se encuentran disponibles.
Ford Motor Company ha autorizado a su distribuidor a reemplazar las cuatro
chapas de las puertas sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la campaña 20S15. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar utilizando su vehículo de forma segura si se cerciora de que
todas las puertas estén firmemente trabadas antes de manejar.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura
en caso de que el vehículo hubiese sufrido daños por no haber realizado la
campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta
campaña lo antes posible.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
3 of 4
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Septiembre de 2020
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
©
Copyright 2020 Ford, División de Servicio al Cliente
FCSD,001,31532,FDDA,3FA6P0HD6GR101900,20S15_FPA,771200094205,000001,N,N,N,N,N
¿Qué debe hacer?
(continuación)
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio fundamental. Póngase en contacto
con su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando duro para mantenerlo en las calles durante estos tiempos difíciles,
visite owner.ford.com.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por una reparación que aborda el problema
descrito en esta carta, igualmente deberá realizar esta campaña de seguridad
a fin de asegurarse de que se hayan utilizado las chapas de las puertas
correctas.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por
servicios relacionados con el reemplazo de las chapas de las puertas. Para
comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el
recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a
Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de
reembolso con toda la documentación requerida, incluido el recibo original de
la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251,
Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de
reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo
original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: www.owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00
p.m. (hora del Este).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
www.fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del Este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.
Referencia: campaña de seguridad 20V-177 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
4 of 4
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© Copyright 2020 Ford, División de Servicio al Cliente
**************************************************************************************************************
Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
November 20, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT:
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S15 – Supplement #1
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and
MKZ Vehicles – Door Latch Replacement and Inspection
Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and
MKZ Vehicles – Door Latch Replacement
Dated: August 24, 2020
New! REASON FOR THIS SUPPLEMENT
• Affected Vehicle Build Dates: The build date ranges for vehicles built at Cuautitlan and
Hermosillo Assembly Plants have been extended. Refer to the Affected Vehicles table below for
revised dates. All affected vehicles are now correctly identified in OASIS and FSA VIN lists.
• Service Action: Vehicles built after the original posted build end date range will have an
inspection to check the latch date code to determine if latch replacement is required.
• Labor Allowances: Revised and additional labor operations have been made. Refer to the table
in Attachment II for details.
• Parts Requirements / Ordering Information: Latch kits are no longer on open order and part
numbers have been revised on two of the kits. Refer to the table in Attachment II for details.
New! AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Fiesta 2014-2015 Cuautitlan November 1, 2013 through January 31, 2015
Fusion
2014-2016
Flat Rock November 1, 2013 through April 27, 2015
Hermosillo November 1, 2013 through July 31, 2015
MKZ
US population of affected vehicles: 189,583. Affected vehicles are identified in OASIS and FSA VIN
Lists.
This recall applies to the affected vehicles originally sold in, or currently registered in the following states:
STATES
COUNTRIES/TERRITORIES
Alabama Georgia Nevada Mexico
Arkansas Hawaii Oklahoma American Samoa
Arizona Louisiana Oregon Guam
California Mississippi South Carolina Northern Mariana Islands
Florida New Mexico Texas Puerto Rico
Utah Washington U.S. Virgin Islands
Affected vehicles are identified in OASIS and FSA VIN Lists.
Ó Copyright 2023 Ford Motor Company
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the door latches have a pawl spring tab that may break. This condition
will typically prevent the door from latching. If the customer is able to latch the door after repeated
attempts to shut the door, there is potential the door may unlatch while driving, increasing the risk of
injury.
New! SERVICE ACTION
For vehicles in the original population, before demonstrating or delivering any new in-stock vehicles
involved in this recall, dealers are to replace all four door latches. For vehicles added in the supplement,
dealers will inspect the latch build date codes and replace the latches ONLY if any of the date codes are
found to be prior to the dates as directed in the technical instructions. This service must be performed on
all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to
EFC13033, Storage Guidelines for New Vehicles.
This information must be submitted via a Dealer Self Service contact type through the SSSC, and
will require the following on all repairs:
• Latch date codes of both the old and new latches
• Photos of the new latches installed in the vehicle, along with a photo of the VIN
• Responses to several survey questions about the vehicle and repair
• Documentation of Service Manager sign-off on the repair order (image, scan, or PDF).
This service must be performed on all affected vehicles at no charge to the vehicle owner.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters for the original population were mailed the week of September 7, 2020. Owner letters for
vehicles added to the program are expected to be mailed the week of December 4, 2023. Dealers should
repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up
to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Administrative Information
Labor Allowances and Parts Ordering Information
Technical Instructions
Mobile Service Repair Assessment
Vehicle Pick-Up & Delivery Record
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System
(PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under
the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
Safety Recall 20S15 – Supplement #1
New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair
New! OASIS ACTIVATION
OASIS was activated on May 11, 2020 for the original population. Supplemental VINs added to the
program will be activated on November 20, 2023.
New! FSA VIN LISTS ACTIVATION
FSA VIN Lists for the original population were available through
https://web.fsavinlists.dealerconnection.com on May 11, 2020. Supplemental VIN Lists will be added on
November 20, 2023. Owner names and addresses will be available by September 25, 2020. Owner
names and addresses of supplemental VINs added to the program will be activated by December 22,
2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles if they ensure
the doors are securely latched without using excessive effort before driving.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but
are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult
your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous repair.
Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair
was performed prior to the date indicated in the reimbursement plan, which is posted with this
bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their
option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
Safety Recall 20S15 – Supplement #1
OWNER REFUNDS (Continued)
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement plan.
Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with door latch replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
New! PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pick-Up & Delivery (PDL) Offset section
for additional details.
New! PICK-UP & DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-Up & Delivery are authorized
to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
New! LINCOLN PICK-UP & DELIVERY
For owners of Lincoln vehicles, refer to the Labor Allowance table and use the 20S15LL labor operation
code.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for
FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the Related Damage
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Dealer Self Service contacts:
o This SSSC contact type generates the approval code required to submit claims in OWS.
o Use DEALER SELF SERVICE type contacts ONLY.
o Only RO NUMBER, RO LINE, and RO OPEN DATE are required repair order information.
o Dealers are responsible for the accuracy of all information submitted in contacts.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
Safety Recall 20S15 – Supplement #1
New! CLAIMS PREPARATION AND SUBMISSION (continued)
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution
(OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number 20S15
is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
o The required Dealer Self Service approval code must be submitted on the program line. It
is not to be used for related damage lines.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim Entry
above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 20S15 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Safety Recall 20S15 – Supplement #1
New! LABOR ALLOWANCES
Description Labor Operation Labor Time
FAILS latch date code inspection: Administrative time to inspect
and record old and new latch date codes, bench test, obtain
service manager sign off on the R.O. and upload photos and
survey responses.
Can be claimed with B or C
20S15A 1.1 Hours
Fiesta – Replace all four door latches.
Can only be claimed with A
20S15B 1.5 Hours
Fusion/MKZ – Replace all four door latches.
Can only be claimed with A
20S15C 1.8 Hours
PASS latch date code inspection.
Includes time for:
• Inspecting and recording latch date codes.
• Submit self-service contact to SSSC.
• Submitting photos of all latch date codes.
Can not be claimed with A, B, or C.
20S15D 0.4 Hours
Lincoln Vehicle Pick-Up & Delivery Allowance: Only vehicles
outside of Lincoln Pick-Up & Delivery contract coverage of 4
years/50,000 miles.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.
20S15LL 0.5 Hours
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.
20S15PP 0.5 Hours
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Special Program Part Ordering:
To place an order for any latch kit listed below, submit a Special Program Order in the DOW system.
SSSC contact is not required to order K-Coded parts on this program. More information can be
found in EFC 10642.
Part Number Description
Order
Quantity
Claim
Quantity
DE8Z-54264A26-D Fiesta with Keyless Entry – Kit of four latches 1 1
DE8Z-54264A26-C Fiesta without Keyless Entry* – Kit of four latches 1 1
DS7Z-54264A26-P Fusion and MKZ – Kit of four latches 1 1
*Fiesta vehicles without Keyless Entry are equipped with a lock cylinder in the passenger front door.
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 2
Safety Recall 20S15 – Supplement #1
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION
AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by
all applicable local, state, and federal environmental protection and hazardous material regulations.
Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or
emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
New! REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer
fixed operations management team or an employee of the task has been delegated to. If the task is to be
delegated to a non-management employee, the employee needs to be someone other than the
technician who completed the repair and needs to understand the importance of completing this task
consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department following
the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or
parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were
inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts
status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit
FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS
RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order open
date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to
have been inspected and signed off during a warranty audit will be subject to chargeback and
consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs,
and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts
inspection process (electronic or handwritten) is independent of other warranty approval requirements.
The approval by the designated employee implies that the FSA parts were found to be replaced and
must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair
Order, each applicable occurrence will require individual post-repair approval by the designated
employee.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
CERTAIN 2014-2015 MODEL YEAR FIESTA AND 2014-2016 MODEL YEAR
FUSION AND MKZ VEHICLES — DOOR LATCH REPLACEMENT AND
INSPECTION
IMPORTANT: This procedure was modified from the original Workshop Manual (WSM) Procedure.
Follow technical instructions carefully.
SERVICE PROCEDURE
1. Is the vehicle built WITH-IN the dates shown in Figure 1?
Yes – Proceed to Fusion, MKZ, and Fiesta Door Latch Procedure.
No – Proceed to Step 2.
FIGURE 1
2015A
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
Vehicle Model Year Assembly Plant Build Dates
Fiesta 2014-2015 Cuautlan November 1, 2013 through December 4, 2014
Flat Rock November 1, 2013 through April 27, 2015
Hermosillo November 1, 2013 through April 27, 2015
MKZ 2014-2016 Hermosillo November 1, 2013 through April 27, 2015
Fusion 2014-2016
2. Locate, inspect and record the date codes on all 4 door latches. See Figure 2. Are all date codes
readable?
Yes – Proceed to Step 3.
No – Submit picture(s) of unreadable date code(s) to Special Service Support Center (SSSC).
Replace all 4 door latches. Follow Workshop Manual (WSM) procedures in Section 501-14.
Verify the presence of a child lock in each of the rear door latches. This completes the Field
Service Action (FSA).
FIGURE 2
1933A
DOOR LATCH
BUILD DATE
LOCATION
TECHNICAL INSTRUCTIONS
PAGE 2 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
3. Starting with the driver’s side door date code, is the code a 6 or 7-digit alpha/numeric code?
For 6-digit code – Proceed to Step 4.
For 7-digit code – Proceed to Step 6.
4. Does the date code end in a letter?
Yes – Proceed to Step 5.
No – Proceed to Step 7.
5. Is the second to last number in the date code a 1 or a 2?
Yes – Proceed to Step 8.
No – Proceed to Step 9.
6. Using Figure 3 below, decode the 7-digit date code. Record the decoded date and proceed to Step 10.
FIGURE 3
2015B
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 3 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
7. Using Figure 4 below, decode the 6-digit numeric date code. Record the decoded date and proceed to
Step 10.
FIGURE 4
2015C
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
8. Using Figure 5 below, decode the 6-digitalpha/numeric date code ending in 1A, 2A, 1B or 2B. Record
the decoded date and proceed to Step 10.
FIGURE 5
2015D
TECHNICAL INSTRUCTIONS
PAGE 4 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
9. Using Figure 6 below decode the 6-digitalpha/numeric date code ending A or B. Record the decoded
date and proceed to Step 10.
FIGURE 6
2015E
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
10. Repeat steps 3 through 5 for the remaining door latches. Was the inspection completed on all 4 door
latches?
Yes – Proceed to Step 11.
No – Repeat steps 3 through 5 on the remaining door latches.
11. Did any of the date codes on the latches not work with the decoders provided?
Yes – Submit picture(s) to SSSC. Replace all 4 door latches. Follow Workshop Manual (WSM)
procedures in Section 501-14. Verify the presence of a child lock in each of the rear
door latches. This completes the Field Service Action (FSA).
No – Proceed to Step 12.
TECHNICAL INSTRUCTIONS
PAGE 5 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
12. Do any of the decoded door latch date codes fall prior to the build dates shown in the chart in
Figure 7?
Yes – If any of the 4 door latches have a date prior to the build date shown in the chart, replace ALL
4 door latches. Follow Workshop Manual (WSM) procedures in Section 501-14. Verify the
presence of a child lock in each of the rear door latches. Continue to Step 13.
No – Continue to Step 13.
FIGURE 7
2015F
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
Vehicle Assembly Plant Clean Date Code
Fiesta Cuautlan November 29, 2014
Fusion Hermosillo May 28, 2015
MKZ Hermosillo May 28, 2015
13. Capture photos of all 4 door latches and submit to SSSC. This completes the FSA.
TECHNICAL INSTRUCTIONS
PAGE 6 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
FUSION, MKZ AND FIESTA DOOR LATCH PROCEDURE
1. Open the driver’s side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on
the lower A-pillar. This picture will need to be submitted in the Special Service Support Center (SSSC)
web questionnaire.
2. Inspect and record the date codes on all four door latches. This information will need to be submitted in
the SSSC web questionnaire.
NOTE: Build date can be comprised of numbers or letters up to 7 digits in length.
FIGURE 8
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933A
DOOR LATCH
BUILD DATE
LOCATION
NOTE:
• To view a video demonstrating the removal and installation of the exterior door handle while
installed on the vehicle, click the video icon.
• To view a video demonstrating the removal and installation of the exterior door handle on a
bench for additional clarity, click the video icon.
• If you experience difficulty removing and/or installing the exterior door handle, you may need to
reset the door handle reinforcement. To view a video that will aid technicians in understanding
how to reset the door handle reinforcement, or to further understand how the exterior
door handle and door reinforcement function, click the video icon.
TECHNICAL INSTRUCTIONS
PAGE 7 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
FUSION, MKZ AND FIESTA VEHICLES
NOTE: Videos demonstrating the complete repairs can be found below.
Fusion/MKZ Fiesta
1. Replace all four door latches. For additional information, refer to Workshop Manual (WSM)
Section 501-14.
2. As each old door latch is removed, perform the Door Latch Functionality Bench Test on page 9.
3. When repairs are complete, verify the presence of a child lock in each of the rear door latches.
See Figure 9.
FIGURE 9
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933C
REAR DOOR LATCH
CHILD LOCK
TECHNICAL INSTRUCTIONS
PAGE 8 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
FIGURE 10
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933B
DOOR LATCH
BUILD DATE
LOCATION
4. Once the new latches have been installed in the vehicle, record all four date codes of the new latches.
Additionally, capture a picture of the date code of each new door latch (four pictures total) showing
them installed in the vehicle. These pictures will need to be submitted in the SSSC
web questionnaire. See Figure 10.
NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the
grease prior to taking the picture.
5. The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service
manager sign-off on the repair order. This will be need to be submitted in the SSSC
web questionnaire (image, scan, or PDF).
TECHNICAL INSTRUCTIONS
PAGE 9 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
FIGURE 12
1933E
INTERIOR
HANDLE
RELEASE LEVER
2. Turn the door latch on its side, and slide the interior handle release lever to release the latching
mechanism. See Figure 12.
FIGURE 11
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933D
Door Latch Functionality Bench Test
NOTE: Once the door latches have been removed, perform the Door Latch Functionality Bench Test.
Record the data for use in the SSSC web questionnaire.
NOTE: Video demonstrating the complete Door Latch Functionality Bench Test can be found below.
Rear door latch shown, Front door latch similar.
Bench Test
1. Using a suitable screwdriver, insert and engage the door latch mechanism. See Figure 11.
NOTE: Rear door latch shown, Front door latch similar.
TECHNICAL INSTRUCTIONS
PAGE 10 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
4. Re-engage the latch with the screwdriver. See Figure 14.
5. After the latch has been placed in the latched position, take a second screwdriver and actuate the
exterior handle release lever. See Figure 14.
FIGURE 14
STUD FOR
MISSING NUT
1933G
EXTERIOR
HANDLE
RELEASE LEVER
3. With the interior handle release lever engaged, place screwdriver back in the latch and verify that the
latch releases. See Figure 13.
FIGURE 13
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933F
TECHNICAL INSTRUCTIONS
PAGE 11 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
6. With the exterior handle release lever engaged, verify that the latch releases. See Figure 15.
FIGURE 15
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933H
Mobile Service Repair Assessment
Page 1 of 2
Safety Recall 20S15 – Supplement #1
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page 2 of 2
Safety Recall 20S15 – Supplement #1
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Safety Recall 20S15 – Supplement #1
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 20S15-S1 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 05-05-21
Ford Motor Company
Recall Reimbursement Plan for 20S15 – Supplement #1
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 20S15, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before December 22,
2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the Agency.
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was
reasonably necessary to correct the defect or noncompliance that is the subject of the recall,
or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Version 05-05-21
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall
number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount
for parts, labor, other costs and taxes, including costs for the replacement item. Where the
receipt covers work other than to address the recall or noncompliance, Ford may require the
claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty repair did not correct the problem related to
the recall
Failure to submit all the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
Copyright 2020 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 24, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Awareness Communication – Upcoming Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and
MKZ Vehicles
Door Latch Replacement
REASON FOR THIS COMMUNICATION
To inform you that Ford Motor Company is notifying the National Highway Traffic Safety
Administration (NHTSA) of an upcoming safety recall on the affected vehicles. Parts are not
currently available to complete the required repair. Once NHTSA has been informed, there is a
possibility that you may be contacted by customers about the recall. This notice will help you
answer customer questions.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the door latches have a pawl spring tab that may break. This
condition will typically prevent the door from latching. If the customer is able to latch the door
after repeated attempts to shut the door, there is potential the door may unlatch while driving,
increasing the risk of injury.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Fiesta 2014-2015 Cuautitlan November 1, 2013 through December 4, 2014
Fusion
2014-2016
Flat Rock
November 1, 2013 through April 27, 2015
Hermosillo
MKZ
SERVICE ACTION
It is anticipated that the complete dealer bulletin announcing this upcoming action will be
provided to dealers by the end of the second quarter 2020, once parts to repair this condition
are available. In the meantime, owners of affected vehicles can minimize the safety concern by
ensuring the doors are positively latched before driving the vehicle.
CUSTOMER NOTIFICATION
Owner letters are expected to be mailed the week of May 4, 2020.
OASIS AND FSA VIN LISTS
OASIS and FSA VIN Lists will be activated once the full dealer bulletin has been posted.
Copyright 2020 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the
Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the
OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
**************************************************************************************************************
Copyright 2020 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
May 11, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Advance Notice – Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and
MKZ Vehicles
Door Latch Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Fiesta 2014-2015 Cuautitlan November 1, 2013 through December 4, 2014
Fusion
2014-2016
Flat Rock November 1, 2013 through April 27, 2015
Hermosillo
November 1, 2013 through April 27, 2015
MKZ November 1, 2013 through April 27, 2015
This recall applies to the affected vehicles originally sold in, or currently registered in the
following states:
STATES
COUNTRIES
Alabama Georgia Nevada Mexico
Arkansas Hawaii Oklahoma American Samoa
Arizona Louisiana Oregon Guam
California Mississippi South Carolina Northern Mariana Islands
Florida New Mexico Texas Puerto Rico
Utah Washington U.S. Virgin Islands
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the door latches have a pawl spring tab that may break. This
condition will typically prevent the door from latching. If the customer is able to latch the door
after repeated attempts to shut the door, there is potential the door may unlatch while driving,
increasing the risk of injury.
SERVICE ACTION
A complete Dealer Bulletin is expected to be available to dealers by the end of third quarter,
2020, when parts are expected to be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in
warranty rejections against a recall.
Copyright 2020 Ford Motor Company
CUSTOMER NOTIFICATION
Owner letters are expected to be mailed the week of May 11, 2020 indicating that parts are not
yet available to repair vehicles.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is
delivered to the buyer or lessee. Violation of this requirement by a dealer could result in
a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle
inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the
Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the
OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
**************************************************************************************************************
Copyright 2020 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
August 24, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and
MKZ Vehicles
Door Latch Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Fiesta 2014-2015 Cuautitlan November 1, 2013 through December 4, 2014
Fusion
2014-2016
Flat Rock November 1, 2013 through April 27, 2015
Hermosillo
November 1, 2013 through April 27, 2015
MKZ November 1, 2013 through April 27, 2015
This recall applies to the affected vehicles originally sold in, or currently registered in the
following states:
STATES
COUNTRIES/TERRITORIES
Alabama Georgia Nevada Mexico
Arkansas Hawaii Oklahoma American Samoa
Arizona Louisiana Oregon Guam
California Mississippi South Carolina Northern Mariana Islands
Florida New Mexico Texas Puerto Rico
Utah Washington U.S. Virgin Islands
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the door latches have a pawl spring tab that may break. This
condition will typically prevent the door from latching. If the customer is able to latch the door
after repeated attempts to shut the door, there is potential the door may unlatch while driving,
increasing the risk of injury.
SERVICE ACTION
Dealers are to replace all four door latches and provide enhanced documentation supporting the
completeness of repairs.
Copyright 2020 Ford Motor Company
This information must be submitted via a Dealer Self Service contact type through the
SSSC, and will require the following on all repairs:
Latch date codes of both the old and new latches
Photos of the new latches installed in the vehicle, along with a photo of the VIN
Responses to several survey questions about the vehicle and repair
Documentation of Service Manager sign-off on the repair order (image, scan, or PDF).
This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of September 7, 2020. Dealers should repair
any affected vehicles that arrive at their dealerships, whether or not the customer has received
a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is
delivered to the buyer or lessee. Violation of this requirement by a dealer could result in
a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle
inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the
Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the
OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 1 of 3
Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles
Door Latch Replacement
OASIS ACTIVATION
OASIS was activated on May 11, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on May 11,
2020. Owner names and addresses will be available by September 25, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor
vehicle registration records. The use of such motor vehicle registration data for any purpose
other than in connection with this recall is a violation of law in several states, provinces, and
countries. Accordingly, you must limit the use of this listing to the follow-up necessary to
complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under
this safety recall. Owners should contact their dealer for an appointment to have their
vehicles remedied as soon as practicable. Owners can continue to safely drive their
vehicles if they ensure the doors are securely latched without using excessive effort
before driving.
Immediately contact any of your affected customers whose vehicles are not on your VIN
list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter
(when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a
rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.
Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
This safety recall must still be performed, even if the owner has paid for a
previous repair. Claiming a refund will not close the recall on the vehicle.
Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if
the repair was performed prior to the date indicated in the reimbursement plan, which is
posted with this bulletin. Owners are directed to seek reimbursement through authorized
dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251,
Dearborn, MI 48121-6251.
Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 2 of 3
Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles
Door Latch Replacement
OWNER REFUNDS (Continued)
Dealers are also pre-approved to refund owner-paid emergency repairs that were
performed away from an authorized servicing dealer after the end date specified in the
reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will
not be reimbursed.
Refunds will only be provided for the cost associated with door latch replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy
Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special
Circumstances for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
Related Damage radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an
Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
Dealer Self Service contacts:
o This SSSC contact type generates the approval code required to submit claims in
OWS.
o Use DEALER SELF SERVICE type contacts ONLY.
o Only RO NUMBER, RO LINE, and RO OPEN DATE are required repair order
information.
o Dealers are responsible for the accuracy of all information submitted in contacts.
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA
number 20S15 is the sub code.
o For additional claims preparation and submission information, refer to the Recall
and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
o The required Dealer Self Service approval code must be submitted on the
program line. It is not to be used for related damage lines.
Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 3 of 3
Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles
Door Latch Replacement
CLAIMS PREPARATION AND SUBMISSION (Continued)
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage
on a separate repair line from the FSA with same claim type and sub code as described
in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Refunds: Submit refunds on a separate repair line.
– Program Code: 20S15 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
Multiple refunds should be submitted on one repair line and the invoice details for
each repair should be detailed in the comments section of the claim.
Copyright 2020 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles
Door Latch Replacement
LABOR ALLOWANCES
Description Labor Operation Labor Time
Administrative time to inspect and record old and new latch
date codes, bench test, obtain service manager sign off on
the R.O. and upload photos and survey responses.
Claim in addition to ONE of the appropriate labor
operations listed below.
20S15A 1.1 Hours
Fiesta – Replace all four door latches 20S15B 1.5 Hours
Fusion/MKZ – Replace all four door latches 20S15C 1.8 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description Order
Quantity
Claim
Quantity
DE8Z-54264A26-B Fiesta with Keyless Entry – Kit of four latches 1 1
DE8Z-54264A26-C Fiesta without Keyless Entry* – Kit of four latches 1 1
DS7Z-54264A26-A Fusion and MKZ – Kit of four latches 1 1
*Fiesta vehicles without Keyless Entry are equipped with a lock cylinder in the passenger front
door.
Order your parts through normal order processing channels. To guarantee the shortest delivery
time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service
Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
PAGE 1 OF 6
SAFETY RECALL 20S15
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2020
CERTAIN 2014-2015 MODEL YEAR FIESTA AND 2014-2016 MODEL YEAR FUSION
AND MKZ VEHICLES — DOOR LATCH REPLACEMENT
SERVICE PROCEDURE
1. Open the driver’s side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on the
lower A-pillar. This picture will need to be submitted in the Special Service Support Center (SSSC) web
questionnaire.
2. Inspect and record the date codes on all four door latches. This information will need to be submitted in
the SSSC web questionnaire.
NOTE: Build date can be comprised of numbers or letters up to 7 digits in length.
FIGURE 1
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933A
DOOR LATCH
BUILD DATE
LOCATION
NOTE:
• To view a video demonstrating the removal and installation of the exterior door handle while
installed on the vehicle, click the video icon.
• To view a video demonstrating the removal and installation of the exterior door handle on a
bench for additional clarity, click the video icon.
• If you experience difficulty removing and/or installing the exterior door handle, you may need to
reset the door handle reinforcement. To view a video that will aid technicians in understanding
how to reset the door handle reinforcement, or to further understand how the exterior
door handle and door reinforcement function, click the video icon.
ATTACHMENT III
PAGE 2 OF 6
SAFETY RECALL 20S15
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2020
FUSION, MKZ AND FIESTA VEHICLES
NOTE: Videos demonstrating the complete repairs can be found below.
Fusion/MKZ Fiesta
1. Replace all four door latches. For additional information, refer to Workshop Manual (WSM)
Section 501-14.
2. As each old door latch is removed, perform the Door Latch Functionality Bench Test on page 4.
3. When repairs are complete, verify the presence of a child lock in each of the rear door latches.
See Figure 2.
FIGURE 2
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933C
REAR DOOR LATCH
CHILD LOCK
ATTACHMENT III
PAGE 3 OF 6
SAFETY RECALL 20S15
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2020
FIGURE 3
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933B
DOOR LATCH
BUILD DATE
LOCATION
4. Once the new latches have been installed in the vehicle, record all four date codes of the new latches.
Additionally, capture a picture of the date code of each new door latch (four pictures total) showing
them installed in the vehicle. These pictures will need to be submitted in the SSSC
web questionnaire. See Figure 3.
NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the
grease prior to taking the picture.
5. The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service
manager sign-off on the repair order. This will be need to be submitted in the SSSC
web questionnaire (image, scan, or PDF).
ATTACHMENT III
PAGE 4 OF 6
SAFETY RECALL 20S15
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2020
FIGURE 5
1933E
INTERIOR
HANDLE
RELEASE LEVER
2. Turn the door latch on its side, and slide the interior handle release lever to release the latching
mechanism. See Figure 5.
FIGURE 4
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933D
Door Latch Functionality Bench Test
NOTE: Once the door latches have been removed, perform the Door Latch Functionality Bench Test.
Record the data for use in the SSSC web questionnaire.
NOTE: Video demonstrating the complete Door Latch Functionality Bench Test can be found below.
Rear door latch shown, Front door latch similar.
Bench Test
1. Using a suitable screwdriver, insert and engage the door latch mechanism. See Figure 4.
NOTE: Rear door latch shown, Front door latch similar.
ATTACHMENT III
PAGE 5 OF 6
SAFETY RECALL 20S15
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2020
4. Re-engage the latch with the screwdriver. See Figure 4.
5. After the latch has been placed in the latched position, take a second screwdriver and actuate the
exterior handle release lever. See Figure 7.
FIGURE 7
STUD FOR
MISSING NUT
1933G
EXTERIOR
HANDLE
RELEASE LEVER
3. With the interior handle release lever engaged, place screwdriver back in the latch and verify that the
latch releases. See Figure 6.
FIGURE 6
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933F
ATTACHMENT III
PAGE 6 OF 6
SAFETY RECALL 20S15
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2020
6. With the exterior handle release lever engaged, verify that the latch releases. See Figure 8.
FIGURE 8
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933H
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 20S15
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or from the dealers.
Regarding the specific reimbursement plan for Recall # 20S15, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed prior to September 25,
2020. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency situation, customers must submit any refund requests through their dealership. As
required by this federal regulation, Ford Motor Company submitted the details of its latest General
Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration
(NHTSA) in February 2019. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safely-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall, and will encourage owners to pursue requests for reimbursement
directly through dealers to expedite reimbursement. Ford will also provide a mailing address to
which customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
Claimant name and address
Vehicle make, model, and model year
Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
Identification of the recall number (either the Ford recall number or the NHTSA recall number)
Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 20V-177
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Ford Motor Company
Submission Date : MAR 23, 2020
NHTSA Recall No. : 20V-177
Manufacturer Recall No. : 20S15
Manufacturer Information :
Manufacturer Name : Ford Motor Company
Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 248,912
Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2014-2015 Ford Fiesta
Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 11/01/2013 date and was taken
out of production on 12/4/2014.
Affected vehicles are or have been previously registered in the following: AL, AR, AZ,
CA, FL, GA, HI, LA, MS, NM, NV, OK, OR, SC, TX, UT, WA, EMS Fed and other Territories.
-37,122 Fiesta vehicles are affected
These vehicles are not produced in VIN order. Information as to the applicability of
this action to specific vehicles can best be obtained by either calling Ford’s toll-free
line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain
specific information regarding the vehicles from the Ford On-line Automotive Service
Information System (OASIS) database.
Production Dates : NOV 01, 2013 – DEC 04, 2014
VIN Range 1 : Begin : NR End : NR Not sequential
Part 573 Safety Recall Report 20V-177 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Vehicle 2 : 2014-2016 Ford Fusion
Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 11/01/2013 date and was taken
out of production on 4/27/2015 at the Hermosillo plant and the Flat Rock plant.
Affected vehicles are or have been previously registered in the following: AL, AR, AZ,
CA, FL, GA, HI, LA, MS, NM, NV, OK, OR, SC, TX, UT, WA, EMS Fed and other Territories.
-192,146 Fusion vehicles are affected
These vehicles are not produced in VIN order. Information as to the applicability of
this action to specific vehicles can best be obtained by either calling Ford’s toll-free
line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain
specific information regarding the vehicles from the Ford On-line Automotive Service
Information System (OASIS) database.
Production Dates : NOV 01, 2013 – APR 27, 2015
VIN Range 1 : Begin : NR End : NR Not sequential
Vehicle 3 : 2014-2016 Lincoln MKZ
Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 11/01/2013 date and was taken
out of production on 4/27/2015 at the Hermosillo plant and the Flat Rock plant.
Affected vehicles are or have been previously registered in the following: AL, AR, AZ,
CA, FL, GA, HI, LA, MS, NM, NV, OK, OR, SC, TX, UT, WA, EMS Fed and other Territories.
-19,644 MKZ vehicles are affected
These vehicles are not produced in VIN order. Information as to the applicability of
this action to specific vehicles can best be obtained by either calling Ford’s toll-free
line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain
specific information regarding the vehicles from the Ford On-line Automotive Service
Information System (OASIS) database.
Production Dates : NOV 01, 2013 – APR 27, 2015
VIN Range 1 : Begin : NR End : NR Not sequential
Part 573 Safety Recall Report 20V-177 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Defect :
Description of the Defect : The latch pawl spring tab design is susceptible to cracking and failure in areas
with high ambient temperatures. A door latch with a fractured pawl spring tab
typically results in in a “door will not close” condition.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : A door latch with a fractured pawl spring tab typically results in a “door will
not close” condition. If the customer is able to latch the door after repeated
attempts to shut the door, there is a potential the door may unlatch while
driving, increasing the risk of injury.
Description of the Cause : The latch pawl spring tab design is susceptible to cracking and failure in areas
with high ambient temperatures.
Identification of Any Warning
that can Occur :
Difficulty latching a door while closing or a door that rebounds while
attempting to shut it, or repeated efforts needed to engage a broken latch
would be an overt signal to the customer that the latch needs service.
Involved Components :
Component Name 1 : Door Latch
Component Description : Front Right
Component Part Number : AE8A-5421812-B
Component Name 2 : Door Latch
Component Description : Front Left
Component Part Number : AE8A-5421813-B
Component Name 3 : Door Latch
Component Description : Rear Right
Component Part Number : AE8A-5426412-B
Component Name 4 : Door Latch
Component Description : Rear Left
Component Part Number : AE8A-5426413-B
Part 573 Safety Recall Report 20V-177 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Supplier Identification :
Component Manufacturer
Name : Kiekert USA, Inc.
Address : 46941 Liberty Drive
Wixom MICHIGAN 48393
Country : United States
Chronology :
October – December 2019 – Ford opened an investigation related to Vehicle Owner Questionnaires (VOQ)
provided by NHTSA for 2014MY Fiesta with allegations of doors not closing or doors opening while driving.
The Agency continued to provide VOQs including 2014 Fusion and MKZ that were not included in the 15S16
recall population. Ford requested that door latches be returned for evaluation from service and instituted
conversation with the supplier.
December 20, 2019 – NHTSA submitted Recall Inquiry RQ19-005 to Ford.
January-March 2020 – Analysis of VOQs showed approximately 90% occurring in states with characteristics of
long seasons of hot weather and characteristics of solar loading. In addition, these states contain
approximately a third of the total produced volume of the suspect vehicles. A component robustness change
that increased the strength of the pawl spring tab was brought into Ford production in the 2nd quarter of 2015.
On March 16, 2020, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to remove and replace the side door latches per the
field service action technical instructions. There will be no charge for this
service.
Ford provided the general reimbursement plan for the cost of remedies
paid for by vehicle owners prior to notification of a safety recall in
February 2019.
Ford will forward a copy of the notification letters to dealers to the agency
when available.
How Remedy Component Differs
from Recalled Component :
The remedy component was designed with a modified spring pawl tab,
increasing the strength of the tab when exposed to areas of high ambient
temperature and solar loading.
Part 573 Safety Recall Report 20V-177 Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition
was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 24, 2020. Mailing of
owner notification letters is expected to begin May 4, 2020 and is
expected to be completed by May 8, 2020.
Planned Dealer Notification Date : MAR 24, 2020 – MAR 24, 2020
Planned Owner Notification Date : MAY 04, 2020 – MAY 08, 2020
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 20V-177
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Ford Motor Company
Submission Date : MAY 14, 2020
NHTSA Recall No. : 20V-177
Manufacturer Recall No. : 20S15
Manufacturer Information :
Manufacturer Name : Ford Motor Company
Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 288,110
Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2014-2015 Ford Fiesta
Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 11/01/2013 date and was taken
out of production on 12/4/2014.
Affected vehicles are or have been previously registered in the following: AL, AR, AZ,
CA, FL, GA, HI, LA, MS, NM, NV, OK, OR, SC, TX, UT, WA, EMS Fed and other Territories.
-42,128 Fiesta vehicles are affected
These vehicles are not produced in VIN order. Information as to the applicability of
this action to specific vehicles can best be obtained by either calling Ford’s toll-free
line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain
specific information regarding the vehicles from the Ford On-line Automotive Service
Information System (OASIS) database.
Production Dates : NOV 01, 2013 – DEC 04, 2014
VIN Range 1 : Begin : NR End : NR Not sequential
Part 573 Safety Recall Report 20V-177 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Vehicle 2 : 2014-2016 Ford Fusion
Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 11/01/2013 date and was taken
out of production on 4/27/2015 at the Hermosillo plant and the Flat Rock plant.
Affected vehicles are or have been previously registered in the following: AL, AR, AZ,
CA, FL, GA, HI, LA, MS, NM, NV, OK, OR, SC, TX, UT, WA, EMS Fed and other Territories.
-223,131 Fusion vehicles are affected
These vehicles are not produced in VIN order. Information as to the applicability of
this action to specific vehicles can best be obtained by either calling Ford’s toll-free
line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain
specific information regarding the vehicles from the Ford On-line Automotive Service
Information System (OASIS) database.
Production Dates : NOV 01, 2013 – APR 27, 2015
VIN Range 1 : Begin : NR End : NR Not sequential
Vehicle 3 : 2014-2016 Lincoln MKZ
Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 11/01/2013 date and was taken
out of production on 4/27/2015 at the Hermosillo plant and the Flat Rock plant.
Affected vehicles are or have been previously registered in the following: AL, AR, AZ,
CA, FL, GA, HI, LA, MS, NM, NV, OK, OR, SC, TX, UT, WA, EMS Fed and other Territories.
-22,851 MKZ vehicles are affected
These vehicles are not produced in VIN order. Information as to the applicability of
this action to specific vehicles can best be obtained by either calling Ford’s toll-free
line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain
specific information regarding the vehicles from the Ford On-line Automotive Service
Information System (OASIS) database.
Production Dates : NOV 01, 2013 – APR 27, 2015
VIN Range 1 : Begin : NR End : NR Not sequential
Part 573 Safety Recall Report 20V-177 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Defect :
Description of the Defect : The latch pawl spring tab design is susceptible to cracking and failure in areas
with high ambient temperatures. A door latch with a fractured pawl spring tab
typically results in in a “door will not close” condition.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : A door latch with a fractured pawl spring tab typically results in a “door will
not close” condition. If the customer is able to latch the door after repeated
attempts to shut the door, there is a potential the door may unlatch while
driving, increasing the risk of injury.
Description of the Cause : The latch pawl spring tab design is susceptible to cracking and failure in areas
with high ambient temperatures.
Identification of Any Warning
that can Occur :
Difficulty latching a door while closing or a door that rebounds while
attempting to shut it, or repeated efforts needed to engage a broken latch
would be an overt signal to the customer that the latch needs service.
Involved Components :
Component Name 1 : Door Latch
Component Description : Front Right
Component Part Number : AE8A-5421812-B
Component Name 2 : Door Latch
Component Description : Front Left
Component Part Number : AE8A-5421813-B
Component Name 3 : Door Latch
Component Description : Rear Right
Component Part Number : AE8A-5426412-B
Component Name 4 : Door Latch
Component Description : Rear Left
Component Part Number : AE8A-5426413-B
Part 573 Safety Recall Report 20V-177 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Supplier Identification :
Component Manufacturer
Name : Kiekert USA, Inc.
Address : 46941 Liberty Drive
Wixom MICHIGAN 48393
Country : United States
Chronology :
October – December 2019 – Ford opened an investigation related to Vehicle Owner Questionnaires (VOQ)
provided by NHTSA for 2014MY Fiesta with allegations of doors not closing or doors opening while driving.
The Agency continued to provide VOQs including 2014 Fusion and MKZ that were not included in the 15S16
recall population. Ford requested that door latches be returned for evaluation from service and instituted
conversation with the supplier.
December 20, 2019 – NHTSA submitted Recall Inquiry RQ19-005 to Ford.
January-March 2020 – Analysis of VOQs showed approximately 90% occurring in states with characteristics of
long seasons of hot weather and characteristics of solar loading. In addition, these states contain
approximately a third of the total produced volume of the suspect vehicles. A component robustness change
that increased the strength of the pawl spring tab was brought into Ford production in the 2nd quarter of 2015.
On March 16, 2020, Ford’s Field Review Committee reviewed the concern and approved a field action.
May 11, 2020 – Ford submits Supplement 1 to reflect updated vehicle volumes to include the addition of
vehicles that had been previously registered in the subject region but are currently registered elsewhere. In
addition, the Planned Owner Notification Dates have been modified to reflect actual mailing dates.
Ford is not aware of any reports of accident or injury related to this condition.
Part 573 Safety Recall Report 20V-177 Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to remove and replace the side door latches per the
field service action technical instructions. There will be no charge for this
service.
Ford provided the general reimbursement plan for the cost of remedies
paid for by vehicle owners prior to notification of a safety recall in
February 2019.
Ford will forward a copy of the notification letters to dealers to the agency
when available.
How Remedy Component Differs
from Recalled Component :
The remedy component was designed with a modified spring pawl tab,
increasing the strength of the tab when exposed to areas of high ambient
temperature and solar loading.
Identify How/When Recall Condition
was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 24, 2020. Mailing of
owner notification letters is expected to begin May 15, 2020 and is
expected to be completed by May 15, 2020.
Planned Dealer Notification Date : MAR 24, 2020 – MAR 24, 2020
Planned Owner Notification Date : MAY 15, 2020 – MAY 15, 2020
* NR – Not Reported
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SEOCONTENT-END