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Home • Recalls • Safety Recall 20S15 – Door Latch Replacement – 2014-2015 Ford Fiesta, 2014-2016 Fusion & Lincoln MKZ

Recalls

Safety Recall 20S15 – Door Latch Replacement – 2014-2015 Ford Fiesta, 2014-2016 Fusion & Lincoln MKZ

oemdtc March 26, 2020 No Comments

March 23, 2020 NHTSA CAMPAIGN NUMBER: 20V177000

Doors May Open While Driving

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

 

NHTSA Campaign Number: 20V177

Manufacturer Ford Motor Company

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 248,912

 

Summary

Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

 

Remedy

Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S15.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


March 24, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Awareness Communication – Upcoming Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles
Door Latch Replacement

 

REASON FOR THIS COMMUNICATION

To inform you that Ford Motor Company is notifying the National Highway Traffic Safety Administration (NHTSA) of an upcoming safety recall on the affected vehicles. Parts are not currently available to complete the required repair. Once NHTSA has been informed, there is a possibility that you may be contacted by customers about the recall. This notice will help you answer customer questions.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the door latches have a pawl spring tab that may break. This condition will typically prevent the door from latching. If the customer is able to latch the door after repeated attempts to shut the door, there is potential the door may unlatch while driving, increasing the risk of injury.   

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Fiesta 2014-2015 Cuautitlan November 1, 2013 through December 4, 2014
Fusion 2014-2016 Flat Rock November 1, 2013 through April 27, 2015
Hermosillo
MKZ

 

 

SERVICE ACTION

It is anticipated that the complete dealer bulletin announcing this upcoming action will be provided to dealers by the end of the second quarter 2020, once parts to repair this condition are available. In the meantime, owners of affected vehicles can minimize the safety concern by ensuring the doors are positively latched before driving the vehicle.  

 

CUSTOMER NOTIFICATION

Owner letters are expected to be mailed the week of May 4, 2020.

 

OASIS AND FSA VIN LISTS

OASIS and FSA VIN Lists will be activated once the full dealer bulletin has been posted.

 

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the

SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

Sincerely,
David J. Johnson

 


May 11, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Advance Notice – Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles
Door Latch Replacement

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Fiesta 2014-2015 Cuautitlan November 1, 2013 through December 4, 2014
Fusion 2014-2016 Flat Rock November 1, 2013 through April 27, 2015
Hermosillo November 1, 2013 through April 27, 2015
MKZ November 1, 2013 through April 27, 2015

 

This recall applies to the affected vehicles originally sold in, or currently registered in the following states:

STATES COUNTRIES
Alabama Georgia Nevada Mexico
Arkansas Hawaii Oklahoma American Samoa
Arizona Louisiana Oregon Guam
California Mississippi South Carolina Northern Mariana Islands
Florida New Mexico Texas Puerto Rico
Utah Washington U.S. Virgin Islands

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the door latches have a pawl spring tab that may break. This condition will typically prevent the door from latching. If the customer is able to latch the door after repeated attempts to shut the door, there is potential the door may unlatch while driving, increasing the risk of injury.

 

SERVICE ACTION

A complete Dealer Bulletin is expected to be available to dealers by the end of third quarter, 2020, when parts are expected to be available to support this safety recall.

IMPORTANT:  Dealers should open a Repair Order (RO) only when a full dealer bulletin is published.  Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

 

CUSTOMER NOTIFICATION
Owner letters are expected to be mailed the week of May 11, 2020 indicating that parts are not yet available to repair vehicles.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory prior to delivery.   

 

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

 

Sincerely,

David J. Johnson

 


May 2020

* * * IMPORTANT SAFETY RECALL * * *

Compliance Recall Notice 20S15 / NHTSA Recall 20V-177

2014 MKZ

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, it may be possible for the pawl spring tab inside one or more of the side door latches to break.  This condition will typically prevent the door from latching.  In certain situations, where the door is able to be closed, the door may unlatch while driving.
What is the risk? If you are able to latch the door after repeated attempts to shut the door, there is a potential the door may unlatch while driving, increasing the risk of injury.
What will Lincoln and your dealer do? The Lincoln Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, The Lincoln Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available in the third quarter, 2020.
What should you do? When parts are available, The Lincoln Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair.

Lincoln has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle if you ensure that your doors are securely latched before driving.

If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Thank you for your attention to this important matter.

The Lincoln Motor Company


Mayo de 2020

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Cumplimiento Aviso de campaña de seguridad 20S15 / Campaña 20V-177 de la NHTSA

2014 MKZ

Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? En el vehículo, es posible que se rompa la lengüeta del resorte del trinquete dentro de una o más de las chapas de las puertas laterales.  En general, esta condición evita el cierre de las puertas.  En determinadas situaciones, cuando es posible cerrar las puertas, estas pueden abrirse mientras está manejando.
¿Qué riesgo existe? Si después de repetidos intentos por cerrar la puerta logra trabarla, existe una posibilidad de que la puerta se destrabe mientras maneja, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué harán Lincoln y su distribuidor? The Lincoln Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, The Lincoln Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles en el tercer trimestre de 2020.
¿Qué debe hacer? Cuando las piezas estén disponibles, The Lincoln Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación.Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de dejar de manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo de forma segura, si se asegura de que todas las puertas estén firmemente trabadas antes de manejar.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

 

Gracias por su atención en este asunto sumamente importante.

The Lincoln Motor Company

 


May 2020

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S15 / NHTSA Recall 20V-177

2016 Fusion

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, it may be possible for the pawl spring tab inside one or more of the side door latches to break.  This condition will typically prevent the door from latching.  In certain situations, where the door is able to be closed, the door may unlatch while driving.
What is the risk? If you are able to latch the door after repeated attempts to shut the door, there is a potential the door may unlatch while driving, increasing the risk of injury.
What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available in the third quarter, 2020.
What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair.

Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle if you ensure that your doors are securely latched before driving.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Thank you for your attention to this important matter.

Ford Customer Service Division


Mayo de 2020

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Seguridad Aviso de campaña de seguridad 20S15 / Campaña 20V-177 de la NHTSA

2016 Fusion

Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? En el vehículo, es posible que se rompa la lengüeta del resorte del trinquete dentro de una o más de las chapas de las puertas laterales.  En general, esta condición evita el cierre de las puertas.  En determinadas situaciones, cuando es posible cerrar las puertas, estas pueden abrirse mientras está manejando.
¿Qué riesgo existe? Si después de repetidos intentos por cerrar la puerta logra trabarla, existe una posibilidad de que la puerta se destrabe mientras maneja, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles en el tercer trimestre de 2020.
¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación.

Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo de forma segura, si se asegura de que todas las puertas estén firmemente trabadas antes de manejar.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 


August 24, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles
Door Latch Replacement

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Fiesta 2014-2015 Cuautitlan November 1, 2013 through December 4, 2014
Fusion 2014-2016 Flat Rock November 1, 2013 through April 27, 2015
Hermosillo November 1, 2013 through April 27, 2015
MKZ November 1, 2013 through April 27, 2015

 

This recall applies to the affected vehicles originally sold in, or currently registered in the following states:

STATES COUNTRIES/TERRITORIES
Alabama Georgia Nevada Mexico
Arkansas Hawaii Oklahoma American Samoa
Arizona Louisiana Oregon Guam
California Mississippi South Carolina Northern Mariana Islands
Florida New Mexico Texas Puerto Rico
Utah Washington U.S. Virgin Islands

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the door latches have a pawl spring tab that may break. This condition will typically prevent the door from latching. If the customer is able to latch the door after repeated attempts to shut the door, there is potential the door may unlatch while driving, increasing the risk of injury.

 

SERVICE ACTION

Dealers are to replace all four door latches and provide enhanced documentation supporting the completeness of repairs.

This information must be submitted via a Dealer Self Service contact type through the SSSC, and will require the following on all repairs:

  • Latch date codes of both the old and new latches
  • Photos of the new latches installed in the vehicle, along with a photo of the VIN
  • Responses to several survey questions about the vehicle and repair
  • Documentation of Service Manager sign-off on the repair order (image, scan, or PDF).

This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of September 7, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles
Door Latch Replacement

 

OASIS ACTIVATION

OASIS was activated on May 11, 2020.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on May 11, 2020. Owner names and addresses will be available by September 25, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they ensure the doors are securely latched without using excessive effort before driving.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of used vehicle inventory.

 

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.

 

OWNER REFUNDS (Continued)

  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with door latch replacement.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the Related Damage radio button checked.
    • Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

CLAIMS PREPARATION AND SUBMISSION

  • Dealer Self Service contacts:
    • This SSSC contact type generates the approval code required to submit claims in OWS.
    • Use DEALER SELF SERVICE type contacts ONLY. o Only RO NUMBER, RO LINE, and RO OPEN DATE are required repair order information.
    • Dealers are responsible for the accuracy of all information submitted in contacts.
  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number 20S15 is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
    • The required Dealer Self Service approval code must be submitted on the program line. It is not to be used for related damage lines.

 

CLAIMS PREPARATION AND SUBMISSION (Continued)

  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

  • Refunds: Submit refunds on a separate repair line.
    • Program Code: 20S15             – Misc. Expense: ADMIN
    • Expense: REFUND             – Misc. Expense: 0.2 Hrs.
  • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

ATTACHMENT II

Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles
Door Latch Replacement

 

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Administrative time to inspect and record old and new latch date codes, bench test, obtain service manager sign off on the R.O. and upload photos and survey responses. Claim in addition to ONE of the appropriate labor operations listed below. 20S15A 1.1 Hours
Fiesta – Replace all four door latches 20S15B 1.5 Hours
Fusion/MKZ – Replace all four door latches 20S15C 1.8 Hours

 

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Description Order Quantity Claim Quantity Part Number
Fiesta with Keyless Entry – Kit of four latches 1 1 DE8Z-54264A26-B Safety Recall 20S15 - Door Latch Replacement - 2014-2015 Ford Fiesta, 2014-2016 Fusion & Lincoln MKZ • small light
Fiesta without Keyless Entry* – Kit of four latches 1 1 DE8Z-54264A26-C
Fusion and MKZ – Kit of four latches 1 1 DS7Z-54264A26-A
 

 

 

 

 

*Fiesta vehicles without Keyless Entry are equipped with a lock cylinder in the passenger front door.

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE 

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2014-2015 MODEL YEAR FIESTA AND 2014-2016 MODEL YEAR FUSION AND MKZ VEHICLES — DOOR LATCH REPLACEMENT

 

SERVICE PROCEDURE

1. Open the driver’s side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on the lower A-pillar. This picture will need to be submitted in the Special Service Support Center (SSSC) web questionnaire.

2. Inspect and record the date codes on all four door latches. This information will need to be submitted in the SSSC web questionnaire.

 

NOTE: Build date can be comprised of numbers or letters up to 7 digits in length.

 

NOTE:

  • To view a video demonstrating the removal and installation of the exterior door handle while installed on the vehicle, click the video icon. Focus

 

  • To view a video demonstrating the removal and installation of the exterior door handle on a bench for additional clarity, click the video icon. Focus

 

  • If you experience difficulty removing and/or installing the exterior door handle, you may need to reset the door handle reinforcement. To view a video that will aid technicians in understanding how to reset the door handle reinforcement, or to further understand how the exterior door handle and door reinforcement function, click the video icon. Focus

 

FUSION, MKZ AND FIESTA VEHICLES

NOTE: Videos demonstrating the complete repairs can be found below.

Fusion/MKZ Focus

 

Fiesta Focus

 

1. Replace all four door latches. For additional information, refer to Workshop Manual (WSM) Section 501-14.

2. As each old door latch is removed, perform the Door Latch Functionality Bench Test on page 4.

3. When repairs are complete, verify the presence of a child lock in each of the rear door latches. See Figure 2.

4. Once the new latches have been installed in the vehicle, record all four date codes of the new latches. Additionally, capture a picture of the date code of each new door latch (four pictures total) showing them installed in the vehicle. These pictures will need to be submitted in the SSSC web questionnaire. See Figure 3.

NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the grease prior to taking the picture.

5. The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service manager sign-off on the repair order. This will be need to be submitted in the SSSC web questionnaire (image, scan, or PDF).

 

Door Latch Functionality Bench Test

NOTE: Once the door latches have been removed, perform the Door Latch Functionality Bench Test. Record the data for use in the SSSC web questionnaire.

NOTE: Video demonstrating the complete Door Latch Functionality Bench Test can be found below. Rear door latch shown, Front door latch similar.

Bench Test Focus

 

1. Using a suitable screwdriver, insert and engage the door latch mechanism. See Figure 4.

NOTE: Rear door latch shown, Front door latch similar.

2. Turn the door latch on its side, and slide the interior handle release lever to release the latching mechanism. See Figure 5.

3. With the interior handle release lever engaged, place screwdriver back in the latch and verify that the latch releases. See Figure 6.

4. Re-engage the latch with the screwdriver. See Figure 4.

5. After the latch has been placed in the latched position, take a second screwdriver and actuate the exterior handle release lever. See Figure 7.

6. With the exterior handle release lever engaged, verify that the latch releases. See Figure 8.

 


Ford Motor Company

Recall Reimbursement Plan for 20S15

 

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. 

 

Regarding the specific reimbursement plan for Recall # 20S15, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to September 25, 2020. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2019. The following is the text of that letter and the Plan:

 

General Recall Reimbursement Plan

(As submitted to the NHTSA)

 

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

 

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.

 

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251

 

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

 

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

  • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
  • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

 

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

 

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

 

Required Documentation

The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:

  • Claimant name and address
  • Vehicle make, model, and model year
  • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
  • Identification of the recall number (either the Ford recall number or the NHTSA recall number)
  • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
  • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
  • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

 

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

 


September 2020

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S15 / NHTSA Recall 20V-177

2016 Fusion
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, it may be possible for the pawl spring tab inside one or more of the side door latches to break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving.
What is the risk? If you are able to latch the door after repeated attempts to shut the door, there is a potential the door may unlatch while driving, increasing the risk of injury.
What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace all four door latches free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall 20S15. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle if you ensure that your doors are securely latched before driving. If you do not already have a servicing dealer, you can access www.owner.ford.com for dealer addresses, maps, and driving instructions.

Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

COVID-19

(CORONAVIRUS)

Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com.
Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct door latches were used.

You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to door latch replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.

Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you.

Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.

What if you no longer If you no longer own this vehicle, and have an address for the current owner, own this vehicle?        please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.owner.ford.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com.

Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-177.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 


Septiembre de 2020

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S15 / Campaña de seguridad 20V-177 de la NHTSA

2016 Fusion
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? En el vehículo, es posible que se rompa la lengüeta del resorte del trinquete dentro de una o más de las chapas de las puertas laterales. En general, esta condición evita que las puertas se traben. En determinadas situaciones, cuando es posible cerrar las puertas, estas podrían abrirse mientras está manejando.
¿Qué riesgo existe? Si después de repetidos intentos por cerrar la puerta logra trabarla, existe una posibilidad de que la puerta se destrabe mientras maneja, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar las cuatro chapas de las puertas sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 20S15. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar utilizando su vehículo de forma segura si se cerciora de que todas las puertas estén firmemente trabadas antes de manejar.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

COVID-19

(CORONAVIRUS)

Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com.
¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las chapas de las puertas correctas.

Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo de las chapas de las puertas. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.

También puede enviar las solicitudes de reembolso directamente a

Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado.

Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación.

¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.owner.ford.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.

Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.

Referencia: campaña de seguridad 20V-177 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 


December, 2020

* * * IMPORTANT SAFETY RECALL REMINDER * * *

According to our records, your 2014 MKZ has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.

Recall Number and Description: 20S15 – DOOR LATCH
What is the issue? On your vehicle, it may be possible for the pawl spring tab inside one or more of the side door latches to break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving.

If you are able to latch the door after repeated attempts to shut the door, there is a potential the door may unlatch while driving, increasing the risk of injury.

 

If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.

If you wish to contact us through the Internet, our address is: www.owner.lincoln.com. Thank you for your attention to this very important matter.

 


Deciembre de, 2020

*  *  *  RECORDATORIO  IMPORTANTE  PROGRAMA  DE  SEGURIDAD  *  *  *

SegUR nuestros registros, no se realizaron en sur 2014 MKZ las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.

Número y descripción de la campaña: ¿Cuál es el problema?
20S15 – CHAPA DE LA PUERTA En el vehículo, es posible que se rompa la lengüeta del resorte del trinquete dentro de una o más de las chapas de las puertas laterales. En general, esta condición evita que las puertas se traben. En determinadas situaciones, cuando es posible cerrar las puertas, estas podrían abrirse mientras está manejando.

Si después de repetidos intentos por cerrar la puerta logra trabarla, existe una posibilidad de que la puerta se destrabe mientras maneja, lo cual aumenta el riesgo de sufrir lesiones.

 

Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al   1-866-436-7332.

Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.owner.lincoln.com. Gracias por su atenciic en este asunto sumamente importante.

 


FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS FOR NORTH AMERICA AND ONE SAFETY RECALL FOR CANADA ONLY

MAR 25, 2020 | DEARBORN, MICH.

 

DEARBORN, Mich., March 25, 2020 – Ford Motor Company is issuing two safety recalls for North America and one for Canada only. Details are as follows:

 

Safety recall for select 2014-15 Ford Fiesta, 2014-16 Ford Fusion and 2014-16 Lincoln MKZ vehicles
Ford Motor Company is issuing a safety recall for select 2014-15 Ford Fiesta, 2014-16 Ford Fusion and 2014-16 Lincoln MKZ vehicles. In affected vehicles, the latch pawl spring-tab design is susceptible to cracking and failure in areas with high ambient temperatures. A door latch with a fractured pawl spring tab typically results in a “door will not close” condition. If the customer is able to latch the door after repeated attempts, there is a potential the door may unlatch while driving, increasing the risk of injury.

Ford is not aware of any reports of accident or injury related to this condition. This action affects 248,912 vehicles in the United States and federal territories, 19,431 in Mexico and four in Canada.

Affected vehicles include:

  • 2014-15 Ford Fiesta vehicles built at Cuautitlán Stamping and Assembly Plant, Nov. 1, 2013, to Dec. 4, 2014
  • 2014-16 Ford Fusion vehicles built at Flat Rock Assembly Plant and Hermosillo Assembly Plant, Nov. 1, 2013, to April 27, 2015
  • 2014-16 Lincoln MKZ vehicles built at Hermosillo Assembly Plant, Nov. 1, 2013, to April 27, 2015

Affected vehicles are or have been previously registered in Alabama, Arizona, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington and federal territories.

Dealers will remove and replace the side door latches. The Ford reference number for this recall is 20S15.

 

Safety recall for select 2021 Ford E-Series vehicles
Ford Motor Company is issuing a safety recall for select 2021 Ford E-Series stripped chassis and cutaway vehicles. Affected vehicles may have frame-mounted wire harnesses that could, over time, chafe on the frame and damage the wire harness and the circuits within it. The chafing condition could affect wiring associated with the fuel, trailer tow and antilock braking systems. Damage to the fuel pump circuit could result in an unexpected engine stall while driving. If an engine stall occurs while driving without a warning or the ability to restart, it can increase the risk of a crash.

Ford is not aware of any reports of accident, injury or fire related to this condition. This action affects 2,871 vehicles in the United States and 760 in Canada. Affected 2021 Ford E-Series vehicles were built at Ohio Assembly Plant, May 11, 2019, to Jan. 30, 2020.

Dealers will inspect the wire harness for damage. If there is no damage, the technician will apply anti-abrasion tape over the area and ensure clearance to surrounding components. If the wire harness is damaged, technicians will follow the standard workshop manual repair procedure to slice in new wire, apply anti-abrasion tape over the area and ensure clearance to surrounding components. The Ford reference number for this recall is 20S13.

 

Safety recall in Canada only for select 2006-10 Ford Fusion, 2006-10 Mercury Milan and 2006-10 Lincoln MKZ vehicles
Ford Motor Company is issuing a safety recall for select 2006-10 Ford Fusion, 2006-10 Mercury Milan and 2006-10 Lincoln MKZ vehicles. In some affected vehicles, a normally closed valve inside the hydraulic control unit may stick open, which could result in extended brake pedal travel, potentially increasing the risk of a crash.

Ford is aware of one accident report related to this condition. This action affects 54,292 vehicles in Canada. Affected vehicles were built at Hermosillo Assembly Plant, Feb. 22, 2006, to July 15, 2009.

Dealers will inspect the hydraulic control unit for signs of stuck or slow-responding valves and replace the unit if necessary. The system will be pressure-flushed with DOT 4 brake fluid and the DOT 3 reservoir cap will be replaced with a new DOT 4 cap. The Ford reference number for this recall is 20S14.

 


8 Affected Products

Vehicles

MAKE MODEL YEAR
FORD FIESTA 2014-2015
FORD FUSION 2014-2016
LINCOLN MKZ 2014-2016

 


11 Associated Documents

ISSUED Interim Owner Notification Letter(Part 577) (Ford)

RIONL-20V177-9833.pdf 84.316KB

RIONL-20V177-9833

Recall 573 Report

RCLRPT-20V177-3275.PDF 217.104KB

RCLRPT-20V177-3275

Manufacturer Notices(to Dealers,etc) – Dealer Notification re Advance Notice – Safety Recall 20S15 Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles Door Latch Replacement

RCMN-20V177-1316.pdf 114.605KB

RCMN-20V177-1316

ISSUED Interim Owner Notification Letter(Part 577) – Lincoln

RIONL-20V177-6011.pdf 198.408KB

RIONL-20V177-6011

Recall Acknowledgement

RCAK-20V177-3756.pdf 244.457KB

RCAK-20V177-3756

Miscellaneous Document – Media Announcement re FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS FOR NORTH AMERICA AND ONE SAFETY RECALL FOR CANADA ONLY

RMISC-20V177-8347.pdf 312.091KB

RMISC-20V177-8347

Manufacturer Notices(to Dealers,etc) – Dealer Notification re Awareness Communication – Upcoming Safety Recall 20S15 Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles Door Latch Replacement

RCMN-20V177-3760.pdf 111.891KB

RCMN-20V177-3760

Defect Notice 573 Report

RCLRPT-20V177-8212.PDF 216.911KB

RCLRPT-20V177-8212

Renotification Notice – Safety Recall Reminder re 20S15 – DOOR LATCH

RCRN-20V177-1363.pdf 370.106KB

RCRN-20V177-1363

Owner Notification Letter(Part 577)

RCONL-20V177-3817.pdf 94.222KB

RCONL-20V177-3817

Manufacturer Notices(to Dealers,etc) – Dealer Notification re Safety Recall 20S15 Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles Door Latch Replacement

RCMN-20V177-1151.pdf 998.079KB

RCMN-20V177-1151

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V177&docType=RCL

 


 

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Genuine Ford 6C3Z-2521813-A Door Latch
Genuine Ford 6C3Z-2521813-A Door Latch
  • Country of Origin : China
  • The Package Height of the Product is 3.0 inches
  • The Package Length of the Product is 11.0 inches
  • The Package Width of the Product is 7.0 inches
$37.95
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 4
VEELECP Door Lock Latch Front Left Side Replacement for Ford E-150 E-250 E-350 Econoline Van Driver Side 6C2Z-1521813-A
VEELECP Door Lock Latch Front Left Side Replacement for Ford E-150 E-250 E-350 Econoline Van Driver Side 6C2Z-1521813-A
  • 【PRECISE MATCHING】Replacement for Replacement for 2021 Ford E-350 Super Duty,2005-2014 Ford E-150,2005-2014 Ford E-250,2001-2019 Ford E-350 Super Duty,1996-2000 Ford E-150 Econoline, 1999-2007 Ford Taurus,2002-2005 Ford Thunderbird,1999-2005 Mercury Sable,2004-2007 Mercury Monterey,2006 Lincoln Navigator,1993 -1998 Lincoln Mark VIII,you can enter your car model above to ensure the suitability of the car
  • 【ABOUT PRODUCT】Brand Manufacturing,quality and safety test,ensure reliable performance
  • 【REFERENCE NUMBER】6C2Z-1521813-A.To make sure this part fits your exact vehicle,you can input your make,model and trim level into the Amazon Garage.
  • 【INSTALL】Direct replacement for a proper fit,Front Left.Professional installation in highly recommended.
  • 【PROMISE】A 12 Months Warranty,a satisfying shopping experience.
$34.95
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 5
FEXON Rear Door Latch w/Cabel for Ford F150 F250 1997-2004, Left and Right 2 Pack, Fit Rear Driver and Pasenger Doors and Upper position 6L3Z-18264A26-A 6L3Z-18264A27-A
FEXON Rear Door Latch w/Cabel for Ford F150 F250 1997-2004, Left and Right 2 Pack, Fit Rear Driver and Pasenger Doors and Upper position 6L3Z-18264A26-A 6L3Z-18264A27-A
  • REAR DOOR LATCH - This rear door latch restores the ease and convenience of remotely locking or unlocking any one of your vehicle doors with Our Door Lock Actuator Motors. The actuator returns the power door lock to proper operation. No more door problem after simple installation within minutes.
  • COMPATIBLE WITH FOLLOWING VEHICLES - Rear door latch fit for Ford F150 F250 Heritage SVT Extended Cabs Only! Ford F150 1997-2004 | Ford F250 1997 1998 1999 | Ford F150 Heritage rear door cable 2004. Please check the fitment in the product description below.
  • REPLACE PART NUMBERS - Right: 6L3Z-18264A26-A, 6L3Z18264A26A. Left: 6L3Z18264A27A, 6L3Z-18264A27-A. Please check the part numbers whether it suits your vehicle before purchasing. Direct replacement for a proper fit and easy installation, quality materials used, meets or exceeds OEM standards, 100% rigorously tested before shipping.
  • OEM DESIGN & DIRECT FIT - Quality materials & advanced technology used, meets or exceeds OEM standards. Even though this is not a genuine FORD Rear Door Latch, but it works even better and lasts longer. Save yourself times and money by replacing Rear Door Latch on your Ford F150 F250 yourself.
  • BUY WITH CONFIDENCE - all products have been 100% tested before delivery, If you have any problem with our Rear Door Latch for Ford F150 F250, feel free to contact us, we will sort things out together.
$44.99
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 6
unikpas Door lock Latch with Cable assembly Compatible for Ford F-150 Extended Cab 2004-2008 Rear Right Door replacement 6L3Z18264A00B
unikpas Door lock Latch with Cable assembly Compatible for Ford F-150 Extended Cab 2004-2008 Rear Right Door replacement 6L3Z18264A00B
  • 🚗 Compatible for Ford F-150 Extended Cab Pickup 2004,2005,2006,2007,2008.
  • 🚗 Replace No(OE Number Reference):6L3Z18264A00B
  • ✔ Package:1 x Latch Assembly (Cable,Upper&Lower Latch,Main Control Module)
  • 🚗 Installation Position:Rear Right(Passenger Side)
  • 📧 In case you meet problem with our products, please contact us first before feedback and review. We will assure you will get the best solution and service. Your encouraging review and feedback really increase our service level and passion of work!
$38.99
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 7
MOTOKU Rear Right Passenger Side Door Lock Latch Actuator for Ford Escape Fusion Focus Edge MKX MKZ 2011 2012 2013 2014 2015 2016 2017
MOTOKU Rear Right Passenger Side Door Lock Latch Actuator for Ford Escape Fusion Focus Edge MKX MKZ 2011 2012 2013 2014 2015 2016 2017
  • For Ford Edge 2015-2016; Fiesta 2011-2016 ; 2013-2016 Fusion; 2013-2017 Escape; 2012-2017 Focus
  • For Lincoln 2016 MKX
  • For Lincoln MKZ 2013-2016
  • Replacement part number: BF6A-A26413-AE AE8Z-5426412-A BE8Z-5426412-B
$27.99
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Bestseller No. 8
Door latch assembly w/cable&rod compatible for Ford E150 E250 E350 Rear Right Cargo door connective repair lock latch replace 6C2Z-15431A02-AA
Door latch assembly w/cable&rod compatible for Ford E150 E250 E350 Rear Right Cargo door connective repair lock latch replace 6C2Z-15431A02-AA
  • 🚗 Compatible for Ford E150 E250 E350 1992-2019.
  • 🚗 Installation Position:Rear Cargo door (Right Side).
  • 🚗 Replacement Number(OEM Number):6C2Z-15431A02-AA, 8C2Z-15431A02-C.
  • ❗ Note:Include Cable/Rod,same as the product picutre.
  • 📧 In case you meet problem with our products, please contact us first before feedback and review. We will assure you will get the best solution and service. Your encouraging review and feedback really increase our service level and passion of work!
$31.50
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 9
Rear Door Lock Latch & Cable - Left Driver Side - Replacement for 1999-2007 Ford F250 F350 F450 F550 Super Duty, Upper and Lower Locking Latches Assembly Replaces# 6C3Z-28264A01-A 6C3Z28264A01A
Rear Door Lock Latch & Cable - Left Driver Side - Replacement for 1999-2007 Ford F250 F350 F450 F550 Super Duty, Upper and Lower Locking Latches Assembly Replaces# 6C3Z-28264A01-A 6C3Z28264A01A
  • 【Compatible】The left driver side rear door lock latch & cable compatible with 1999-2007 Ford F-250 Super Duty, 1999-2007 Ford F-350 Super Duty, 1999-2007 Ford F-450 Super Duty, 1999-2007 Ford F-550 Super Duty.
  • 【Function】The rear door lock latch & cable has been used for a long time, and the internal and external structures will be slightly deformed or worn, resulting in the door cannot be closed, which affects driving safety and parking privacy. The rear door lock latch & cable needs to be replaced at this time.
  • 【Replaces OE】The left driver side rear door lock latch & cable replace 6C3Z-28264A01-A 6C3Z28264A01A.
  • 【Quality】The left driver rear door lock latch & cable is made of high-quality metal materials, which are more wear-resistant, and the door lock can be used more smoothly to ensure durability. The left driver rear door lock latch & cable is manufactured by an ISO-certified manufacturer, made of high-quality materials, and meets or exceeds OEM requirements. 100% factory tested, and durable.
  • 【Warranty】2 years warranty for the left driver rear door lock latch & cable! If you have any difficulties and needs, you can contact us at any time.
$43.99
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 10
Rear Door Lock Latch Cable & Rod - Right Side - Fit for 1992-2019 Ford E150 E250 E350 Econoline Van, Back Cargo Door Latch Cables Kit Replaces# 8C2Z-15431A02-C AC2Z-15431A02-A 6C2Z-15431A02-AA
Rear Door Lock Latch Cable & Rod - Right Side - Fit for 1992-2019 Ford E150 E250 E350 Econoline Van, Back Cargo Door Latch Cables Kit Replaces# 8C2Z-15431A02-C AC2Z-15431A02-A 6C2Z-15431A02-AA
  • 【Compatible】The right passenger side rear door lock latch cable & rod compatible with 1992-2019 Ford E150 E250 E350 Econoline Van.
  • 【Function】The back cargo door latch cables kit has been used for a long time, and the internal and external structures will be slightly deformed or worn, resulting in the door cannot be closed, which affects driving safety and parking privacy. The right passenger side rear door lock latch cable & rod needs to be replaced at this time.
  • 【Replaces OE】The right passenger side rear door lock latch cable & rod replace 8C2Z-15431A02-C AC2Z-15431A02-A 6C2Z-15431A02-AA.
  • 【Quality】The right passenger side rear door lock latch cable & rod is made of high-quality metal materials, which are more wear-resistant, and the door lock can be used more smoothly to ensure durability.. The back cargo door latch cables kit is manufactured by an ISO-certified manufacturer, made of high-quality materials, and meets or exceeds OEM requirements. 100% factory tested, and durable.
  • 【Warranty】2 years warranty for the right passenger side rear door lock latch cable & rod! If you have any difficulties and needs, you can contact us at any time.
$33.99
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2022-05-19 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2022-05-19 / Affiliate links / Images from Amazon Product Advertising API

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