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NHTSA ID Number: 10189767
Manufacturer Communication Number: TSB 21-2033
Summary
Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and install the protective cap over the selector at the transmission end of the selector lever cable.
Model:
2013-2018 C-MAX
2015-2018 Edge
2013-2016 Fusion
2014-2019 Escape
2013-2021 Transit Connect
Issue: Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and install the protective cap over the selector at the transmission end of the selector lever cable.
Action: Follow the Service Procedure to correct the condition on vehicles that meet the following criteria:
- One of the following vehicles:
- 2013-2016 Fusion
- 2013-2018 C-MAX
- 2014-2019 Escape
- 2013-2021 Transit Connect
- 2015-2018 Edge
- At least one of the following symptoms:
- Shifter not moving the transmission to proper shifter position
- Damaged shifter bushing
- Missing shifter bushing
- Mismatch of cluster and selected gear position
NOTE: Part quantity refers to the number of that service part number required, which may be different than the number of individual pieces. Service part numbers contain 1 piece unless otherwise stated. “As Needed” indicates the part is required but the number may vary or is not a whole number; parts can be billed out as non-whole numbers, including less than 1.
Parts
Part Number | Description | Quantity |
DG9Z-7K340-A | Shifter Cable Bushing | 1 |
DG9Z-7S004-A | Protective Cap | 1 |
Service Procedure
1. Access the cable at the transmission side by following the selector lever cable removal and installation procedure. Refer to WSM, Section 307-05.
2. Disconnect the selector lever cable from the transmission manual lever and the bracket. (Figure 1)
(1). Remove the selector lever cable bracket bolt.
(2). Disengage the selector lever cable holding clip. Use caution when removing the hold down bracket to avoid damage. Hold down bracket is available separate of the shift cable.
(3). Disconnect the selector lever cable.
- Tighten to 7 Nm (62 lb-in)
NOTE: Note the selector lever cable bushing replacement/orientation. (Figure 2)
3. Remove the shifter bushing.
(1). For 2013 vehicles only, use a pair of straight jaw adjustable pliers and a 15 mm shallow socket to push the bushing partially out of the selector lever cable end. (Figure 3)
NOTE: The 15 mm socket will rest against the hard plastic bottom end of the shift cable and will be large enough to allow bushing to be pressed partially out.
(2). Turn the selector lever cable end over and using a punch push the bushing the rest of the way out of the selector lever cable end. (Figure 4)
CAUTION: Use care to prevent damage to the shifter cable during this procedure.
NOTE: For all 2013 vehicles equipped with original shift cable, the original bushing is taller than the replacement bushing.
(3). For 2014-2016 vehicles only, press out the shifter cable bushing using one of the following two methods:
- Using a 5 mm and a 15 mm socket with straight jaw adjustable pliers, the bushing can be pressed out of the shifter cable end. The 5 mm socket will fit into the small part of the bushing on top, the 15 mm will go against the bottom of the shifter cable end, make sure to have socket centered with the bushing to allow clearance of the bushing shoulder as it is being pressed out. (Figures 5-6)
- Use a tool such as a Lisle 38350 – Exhaust Hanger Removal plier to press the bushing out. The shoulder of the bushing is positioned upward, small end of the plier is pressing the bushing out. (Figure 7)
CAUTION: Use care to prevent damage to the shifter cable during this procedure.
4. Install the new selector lever cable bushing by hand. Do not use any grease to install, the bushing and cable end should be dry. (Figure 8) Figure 8
5. Visually inspect the shifter cable end for any signs of damage. If damage to the shifter cable end is found, replace the shifter cable.
6. Place the vehicle’s transmission gear selector in DRIVE.
7. Rotate the manual control lever clockwise until it stops. (Figure 9)
8. Rotate the manual control lever counterclockwise 1 detent into DRIVE. (Figure 10)
9. Release the selector lever cable adjuster lock. (Figure 11)
(1). Carefully release the adjuster lock tabs outward.
(2). While holding the adjuster lock tabs outward, slide the lock out to unlock the selector lever cable.
10. Connect the selector lever cable to the manual control lever. (Figure 12)
11. Slide the adjuster tab in place to lock the selector lever cable. (Figure 13)
12. Visually inspect the cable end and give a slight pull up to verify the bushing is fully seated. If not fully seated, reseat the cable.
13. Install the new cap onto the selector lever cable adjuster. Clip one side into the adjuster body and then slide the other onto the housing until it snaps into place. The protective cap should cover the bushing and the terminal end of the adjuster. (Figure 14)
14. Verify the installation by checking the cap is retained by pulling on the adjuster body.
15. To assemble the vehicle, reverse the removal procedure. Refer to WSM, Section 307-05.
16. Verify that the engine starts in PARK and NEUTRAL only and that the reverse lamps illuminate in REVERSE.
37 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FORD | C-MAX | 2013-2018 |
FORD | EDGE | 2015-2018 |
FORD | ESCAPE | 2014-2019 |
FORD | FUSION | 2013-2016 |
FORD | FUSION ENERGI | 2013-2016 |
FORD | FUSION HYBRID | 2013-2016 |
FORD | TRANSIT CONNECT | 2013-2021 |
1 Associated Document
Manufacturer Communications
21-2033
09 March 2021
https://www.nhtsa.gov/recalls?nhtsaId=10189767
MC-10189767-0001.pdf 1390.815KB
- Smart fix - this direct replacement shift linkage clip saves time and money by directly replacing the failure-prone clip on many Ford, Lincoln and Mercury vehicles
- Effective alternative - allows you to restore shifter mechanism operation without replacing the entire shifter cable assembly
- Application specific - made for certain Ford, Lincoln and Mercury vehicles
- Quality engineering - designed in the United States and backed by decades of automotive aftermarket experience
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- SEAMLESS COMPATIBILITY: Our bushing kit is compatible with many automatic transmission makes and models. The TB1Kit bushing replacement fits: Buick, Chevrolet, Chrysler, Dodge, Fiat, Ford, GMC, Hummer, Jeep, Lincoln, Ram, Saab, and more.
- QUALITY YOU CAN TRUST: Our replacement transmission cable bushing is made with quality materials. It's a great replacement for your broken or worn-out bushing, and it will help keep your transmission shift cable shifting smoothly. Our shift cable bushing is designed to fit your vehicle perfectly providing you with long lasting peace of mind. A patented product of BushingFix, which has been granted two patents for its developments (US Patent # 10,215,273 and US Patent # 10,619,723).
- EASY TO INSTALL: Our shift linkage bushing repair kit is so simple to use, you can repair and replace your shift cable bushing in minutes. Our kit has everything you need to get the job done quickly, easily, and without the cost of having to replace the entire transmission cable! Our kit includes text and video instructions along with reliable tech support to make the installation even easier.
- ALL-IN-ONE REPLACEMENT KIT: The TB1Kit transmission shift cable bushing repair kit comes with everything you need to replace your damaged transmission bushing. The kit comes with a replacement bushing and installation tool. Repair your transmission shift cable without replacing the entire cable by using our bushing replacement kit.
- OUR PROMISE: BushingFix was created with the aim to develop and manufacture patented replacement parts that save not only the client money but the cost of labor. We are also a proud member of the Automatic Transmission Rebuilders Association. Our bushing repair kit is backed by a lifetime warranty provided by BushingFix against defects in material or production.
- Convenient solution - this shift cable bushing assortment directly replaces a broken bushing and eliminates the need to replace the entire cable assembly
- Save time and money - save the expense and significant installation time of replacing an entire cable assembly
- Ensure fit - this bushing assortment is vehicle-specific and precision-engineered for specified General Motors, Chrysler and Saab models and years
- Trustworthy quality - designed in the United States and backed by more than a century of automotive aftermarket excellence
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- 【FITMENT】: Transmission Shifter Cable Bushing and Cap Compatible for 2015-2018 Ford Edge, 2013-2021 Ford Transit Connect, 2013-2016 Ford Fusion, 2013-2018 Ford C-Max, 2013-2019 Ford Escape
- 【REPLACEMENT PART NUMBER】: Transmission Shifter Bushing Interchange Part Number KV6Z7K340A DG9Z7S004A
- 【PACKAGE INCLUDED】: 1 x Transmission Shifter Cable Bushing and Cap
- 【WARRANTY】: Transmission Shifter Bushing Set with 1 Year Unlimited Mileage Warranty
- 【CONDITION】: This is a 100% Brand New Aftermarket Replacement for Your Original Transmission Shifter Cable and Bushing. DOES NOT Require Any Modification. If You Have Any Questions, Please Contact Us in Time, We Will Reply in 24 Hours
- 【Fitment】:Transmission shifter bushing fit for Ford Edge 2015-2018, Ford Fusion 2013-2016, Ford Escape 2013-2019, Ford Transit Connect 2013-2021, Ford C-Max 2013-2018
- 【Replace Part Number】:Transmission Shifter Linkage Bushing Replace# KV6Z-7K340-A DG9Z-7S004-A
- 【Durable Material】: The transmission shift cable bushing with cap is made of high-quality PA plastic, which has properties such as wear resistance and good toughness, restoring normal function and eliminating gear shifting problems inside the car.
- 【Fix Gear Shifting Issues】:As the driving time of the vehicle increases, the transmission shift cable bushing may wear or break, and the shifting may become very loose, which may prevent the shifter from moving the transmission to the correct gear. This Transmission Shift Bushing can restore smooth and precise gear shifts and reduce the risk of vehicle accidents.
- 【Perfect Replacement】:This transmission shift bushing is used to maintain the correct alignment of transmission components, such as linkages, shift levers, or shift forks. Direct replacement greatly saves you installation time and costs.
- √【Compatible With】:2015-2018 Ford Edge;2013-2021 Ford Transit Connect;2013-2016 Ford Fusion;2013-2018 Ford C-Max;2013-2019 Ford Escape
- √【Applicable scenario】:The bushing that attaches the shift cable to the transmission may degrade or detach. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position.Used to replace the damaged and old Transmission shifter Bushing to restore your automobile to the best condition!
- √【High-Quality】:Made of high quality plastic, sturdy and durable.
- √【Part Number】:KV6Z7K340A and DG9Z7S004A
- √【Note】:A set of Transmission shifter Bushing.Please check the part number before ordering.
- 【Replace Part Number】- 14908,1L2Z7E395AC,1L2Z7E395BA,2L7Z7E395AA,4R3Z7E395AA,4R3Z-7E395-AA,5C2Z-7E395-AA,5C3Z-7E395-C,1L2Z-7E395-AC,1L2Z-7E395-BA,2L7Z-7E395-AA.
- 【Compatiable With Ford】 - FORD E-150 1997-2014; FORD E-250 1997-2004; FORD E-350 1997-2014; FORD E-450 1999-2011; FORD E-550 2002-2003; FORD ECONOLINE SUPER DUTY 1997-1999; FORD EDGE 2008-2011; FORD EXCURSION 2000-2004; FORD EXPEDITION 1999-2014; FORD EXPLORER 2002-2019; FORD F-150 1998-2014; FORD F-150 HERITAGE 2004; FORD F-250 1999; FORD F-250 SUPER DUTY 1999-2010; FORD F-350 SUPER DUTY 1999-2010; FORD F-450 SUPER DUTY 1999-2010; FORD F-550 SUPER DUTY 1999-2010; FORD FLEX 2010-2018.
- 【Compatiable With Ford】 -FORD FUSION 2006-2012; FORD LOBO 2002-2008; FORD MUSTANG 2005-2017; FORD POLICE INTERCEPTOR SEDAN 2013-2019; FORD POLICE INTERCEPTOR UTILITY 2013-2019; FORD SPECIAL SERVICE POLICE SEDAN 2014-2018; FORD TAURUS 2010-2019; FORD WINDSTAR 1999-2003; LINCOLN BLACKWOOD 2002-2003; LINCOLN MARK LT 2014; LINCOLN MKS 2010-2016; LINCOLN MKZ 2011-2012; LINCOLN NAVIGATOR 1999-2014; MERCURY MILAN 2006-2011; MERCURY MOUNTAINEER 2004-2005
- 【Package Include】--Two Transmission Shift Linkage Cable Clip.You can repair your transmission shift cable without replacing the entire cable by using our bushing replacement kit,which really save money and time.
- 【Warranty】24 months period or during the next 15000 miles (24000 km), after the spare part installation.You can contact with us with change order durning the warranty time.
- The transmission shift cable linkage kit allows you to quickly and easily repair your shift selector cable by replacing the bushing / Clip
- Easy to install - no special tools necessary during installation Used by many transmission and service professionals
- Long-lasting and durability, the automatic transmission shift linkage clip retains the shifter cable to the transmission and/or shifter
- he original transmission linkage clip is susceptible to rust and corrosion and when it fails, requires replacement of the entire shifter cable. Allows you to easily replace only the failed transmission clip, instead of the entire cable assembly, saving time, money and labor
- CLICK › See more product details TO VERIFY FITMENT
- 1.Compatible with for Ford Fusion 2013-2016;Compatible with for Ford Transit Connect 2013-2021;Compatible with for Ford C-Max 2013-2018;Compatible with for Ford Escape 2013-2019;Compatible with for Ford Edge 2015-2018
- 2.Made of High-Quality Materials, sturdy and durable, easy to install, easily solve the problem of worn and damaged old bushings
- 3.You will get 4 shift bushings at once, ready to be used as replacement parts, saves you the time and money of having to buy another new bushing over and over again
- 4.Replace part NO.:KV6Z-7K340-A,DG9Z-7K340-A
- 5.Package:Transmission Shifter Cable Bushing*4
- 【WARRANTY】: 1-Year Warranty. Please contact us by email if the bushing press kit for your car have any questions. We will reply within 24 hours and help solve the problem!
- 【REPLACES PARTS】: The shifter cable bushing kits replaces 14057,5L3Z-7E395-BA,5L3Z-7E395-BA.
- 【COMPATIBLE WITH】: Replace that broken shift linkage bushing on your 2004-2007 BUICK,1995-2009 Chevy,2005-2020 FORD,2002-2009 GMC,2006-2008 LINCOLN,2001-2004 OLDSMOBILE,1995-2006 PONTIAC,2005-2009 SAAB and eliminates the need to replace the entire trans control lever cable assembly.
- 【FEATURES】:This gear shift control bushing is vehicle-specificthis, Save time and money to replacing an entire transmission shift lever.
- 【HIGH QUALITY AND EASY INSTALLATION】:The transmission shifter cable bushing meets the original manufacturer's specifications and features.Direct replacement of the old shifting gear.
Last update on 2024-04-19 / Affiliate links / Images from Amazon Product Advertising API
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Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2013-2021 Transit Connect, 2014-2019 Escape/Escape Hybrid 2015-2018 Edge: Replace The Shift Cable Bushing Following The Service Procedure (Do Not Use With Any Other Labor Operations) 212033A 0.5 Hrs. 2013-2016 Fusion/Fusion Hybrid: Replace The Shift Cable Bushing Following The Service Procedure (Do Not Use With Any Other Labor Operations) 212033B 0.6 Hrs. 2015-2018 CMAX: Replace The Shift Cable Bushing Following The Service Procedure (Do Not Use With Any Other Labor Operations) 212033C 0.8 Hrs. Repair/Claim Coding Causal Part: 7E395 Condition Code: 01
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