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NHTSA ID Number: 10189766
Manufacturer Communication Number: TSB 21-2028
Summary
Some 2020 Escape vehicles built on or before 11-Nov-2020 may exhibit a condition where the seam line on the top surface of the instrument panel near the defroster duct on the passenger side is warped or separated. To correct the condition, follow the Service Procedure to reinforce the instrument panel.
Escape
Model:
2020 Escape
Issue: Some 2020 Escape vehicles built on or before 11-Nov-2020 may exhibit a condition where the seam line on the top surface of the instrument panel near the defroster duct on the passenger side is warped or separated. To correct the condition, follow the Service Procedure to reinforce the instrument panel.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- 2020 Escape
- Built on or before 11-Nov-2020
- Instrument panel warped or separated at the seam line on the top surface of the instrument panel near the passenger side defroster grille
NOTE: Part quantity refers to the number of that service part number required, which may be different than the number of individual pieces. Service part numbers contain 1 piece unless otherwise stated. “As Needed” indicates the part is required but the number may vary or is not a whole number; parts can be billed out as non-whole numbers, including less than 1.
Parts
| Part Number | Description | Quantity |
| MJ6Z-18888-A | Support Bracket | 1 |
| Obtain Locally | JB Weld Plastic Bonder | As Needed |
Service Procedure
1. Remove the instrument panel. Refer to Workshop Manual (WSM), Section 501-12.
2. Place the instrument panel on a workbench with the front facing down, exposing the back of the instrument panel.
NOTE: Place a soft towel on the workbench surface to prevent damage to the instrument panel.
3. Remove the 6 screws and the air duct. (Figure 1)
4. Remove the 4 bolts from the instrument panel support bracket, but do not remove the bracket. For reference, the instrument panel support bracket is located directly beneath the warp / separation and can be found by looking through the open side of the instrument panel on the passenger side. (Figure 2)
5. Place the service reinforcement bracket over the instrument panel support bracket to understand proper fitment and orientation. (Figure 3)
NOTE: The purpose of the service reinforcement bracket is to force the warped / separated section of the instrument panel downward, which will correct the position and re-align the parts. (Figure 4) Figure 4
6. Remove the service reinforcement bracket and the instrument panel support bracket and set aside. Insert soft trim tools to expose the broken plastic welds that bond the upper and lower structures together. (Figures 5-6)
7. With a suitable applicator stick, practice how the apply the JB Weld Plastic Bonder prior to application. JB Weld Plastic Bonder must be applied around the portion of the raised structure where the plastic welds have broken 3/4 of the way (3 sides) around the fracture between the upper and lower structure components of the instrument panel.
8. Mix and apply JB Weld Plastic Bonder between the upper and lower structure components of the instrument panel with a suitable applicator stick. Rotate and reposition the soft trim tools as needed to work the JB Weld Plastic Bonder under the fracture and to the back side of it. Repeat as needed until the JB Weld Plastic Bonder wicks its way into both sides of the fracture.
(1). Video link to further assist with JB Weld Plastic Bonder application and inspection
CAUTION: Do not apply excessive JB Weld Plastic Bonder by the seam of the instrument panel or it may bleed through to the top surface.
9. Remove the soft trim tools. Install the instrument panel support bracket and the service reinforcement bracket as oriented in Step 7. Install the two 4.2 mm bolts and tighten to 2.5 Nm (22 lb-in). Install the two 5 mm bolts and tighten to 4.1 Nm (36 lb-in).
10. Rotate the instrument panel right side up on the bench and inspect for bleed through at the finish surface seam. Quickly wipe off any JB Weld Plastic Bonder as needed.
11. Place a clean 10 lb. (4.5 kg) weight or object on the seam for a minimum of 1 hour.
12. Install the instrument panel. Refer to WSM, Section 501-12.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | ESCAPE | 2020 |
1 Associated Document
Manufacturer Communications
21-2028
01 March 2021
MC-10189766-0001.pdf 613.547KB
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SEOCONTENT-START
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2020 Escape: Inspect And Repair Instrument Panel Following The Service Procedure Includes Time To Remove And Install The Instrument Panel (Do Not Use With Any Other Labor Operations) 212028A 5.5 Hrs. 2020 Escape Hybrid: Inspect And Repair Instrument Panel Following The Service Procedure Includes Time To Remove And Install The Instrument Panel (Do Not Use With Any Other Labor Operations) 212028B 5.6 Hrs. Repair/Claim Coding Causal Part: 7804320 Condition Code: 01
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SEOCONTENT-END
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