Emissions Recall 21E01

SEOCONTENT-START

© Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 17, 2021
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
NEW VEHICLE DELIVERY HOLD – Emission Recall 21E01
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year Transit 3.2L Diesel Vehicles – Calibration for NOx Sensor and SCR System Faults
REF:
Customer Satisfaction Programs 21N02, 21N05, and 21N06
Dated: March 17, 2021
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
F-Series Super Duty
2013-2016
Kentucky Truck
April 16, 2012 through July 03, 2016
Transit
2015-2019
Kansas City
February 10, 2014 through Oct 24, 2019
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS EMISSION RECALL
In all of the affected vehicles, the onboard diagnostic (OBD) system contains a software error that prevents illumination of the malfunction indicator light (MIL) if a fault is present in the front or rear nitrogen oxide (NOx) sensor or in the catalytic converter portion of the selective catalyst reduction (SRC) system. If there is a fault in the NOx sensor or the SCR, exhaust emissions may be elevated, and the MIL does not illuminate. After the powertrain control module (PCM) is reprogramed with the updated calibration plus several customer drive cycles, the OBD system will be able to begin to detect these NOx sensor and SCR faults previously masked by the software error and will light the MIL if faults are found to be present.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this recall, dealers are to reprogram the PCM to latest calibration level using Integrated Diagnostic Software (IDS) release 120.07 or higher. This service must be performed at no charge to the vehicle owner.
NOTE: 21E01 must be completed by December 31, 2023 and its claim submitted before the three referenced customer satisfaction programs (21N02, 21N05, and 21N06) will be activated.
NOTE: The State of California and the Commonwealth of Massachusetts require the completion of emission recall repairs prior to vehicle registration renewal. For vehicles registered in these states, please provide the owner with a Vehicle Emission Recall Proof of Correction certificate after the repair has been performed. These certificates may be obtained by contacting your regional office.
© Copyright 2021 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of August 2, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
NOTE: Owners are being notified of Emission Recall 21E01 and of a potential eligibility of three
related Customer Satisfaction programs (21N02, 21N05, and 21N06) with one combined owner
notification letter.
PLEASE NOTE:
The sale of uncorrected new vehicles to customers could lead to penalties under applicable
state and Federal regulations. Correct all vehicles in your new vehicle inventory prior to
delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
© Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DELIVERY HOLD – Emission Recall 21E01
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year Transit 3.2L Diesel Vehicles – Calibration for NOx Sensor and SCR System Faults
OASIS ACTIVATION
OASIS will be activated on March 17, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by March 17, 2021. Owner names and addresses will be available by April 16, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this emission recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Use OASIS to identify and correct all affected vehicles in your new and used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
© Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DELIVERY HOLD – Emission Recall 21E01
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year Transit 3.2L Diesel Vehicles – Calibration for NOx Sensor and SCR System Faults
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle powertrain warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
o Ford vehicles – 5 years or 60,000 miles
• For vehicles outside new vehicle powertrain warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• NOTE: 21E01 must be completed by December 31, 2023 and its claim submitted before the three referenced customer satisfaction programs (21N02, 21N05, and 21N06) will be activated.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number (21E01) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
© Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE DELIVERY HOLD – Emission Recall 21E01
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year Transit 3.2L Diesel Vehicles – Calibration for NOx Sensor and SCR System Faults
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
2013-2014 F-Super Duty – Reprogram the PCM/TCM using IDS release 120.07 or higher
21E01B
0.7 Hours
2015-2016 F-Super Duty – Reprogram the PCM using IDS release 120.07 or higher
21E01C
0.4 Hours
Transit – Reprogram the PCM using IDS release 120.07 or higher
21E01D
0.3 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
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ATTACHMENT III
PAGE 1 OF 2
EMISSION RECALL 21E01
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
CERTAIN 2013-2016 MODEL YEAR F-SERIES SUPER DUTY 6.7L DIESEL AND 2015-2019 MODEL YEAR TRANSIT 3.2L DIESEL VEHICLES — CALIBRATION FOR NOX SENSOR AND SCR SYSTEM FAULTS
SERVICE PROCEDURE
Module Reprogramming
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after reprogramming, follow normal diagnostic service procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.
NOTE: Make sure the IDS computer does not enter sleep mode during programming.
2. Reprogram the Powertrain Control Module (PCM) using Integrated Diagnostic Software (IDS) release 120.07 or higher. Make sure you are connected to the Internet prior to reprogramming.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Disconnect the battery charger from the 12V battery once the reprogramming has completed.
NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.
This re-learning process may result in firmer than normal upshifts and downshifts for several days.
NOTE: Refer to the next page for Important Information for Module Programming
ATTACHMENT III
PAGE 2 OF 2
EMISSION RECALL 21E01
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
Important Information for Module Programming
NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions Key ON Engine OFF (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
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Owner Letter

© Copyright 2021 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 August 2021 Emission Recall 21E01 Customer Satisfaction Programs 21N02, 21N05, and 21N06 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 Ford Motor Company values you as a customer and is committed to vehicle quality and preserving the environment. Therefore, we are voluntarily recalling your vehicle, with the VIN shown above. Your vehicle may be equipped with an improperly functioning emissions-related on-board diagnostic system. What is the issue? Your vehicle’s on-board diagnostic system may not illuminate the malfunction indicator light (MIL) on your dashboard to alert you when certain faults are present in your vehicle’s emissions control system. What is the effect? If your vehicle’s emissions control system is not functioning properly, exhaust emissions may be elevated while you drive, and your vehicle’s diagnostics system might not be able to alert you of the faults. Once your vehicle’s powertrain control module (PCM) is reprogramed with the updated calibration, the diagnostic system will detect if your nitrogen oxides (NOx) sensors and the catalytic converter portion of the selective catalyst reduction (SCR) system are functioning properly. A malfunction indicator light (MIL) will later be displayed on the dashboard panel if the NOx sensors or SCR is not functioning properly. What will Ford and your dealer do? Under Emissions Recall 21E01, Ford Motor Company has authorized your dealer to reprogram the PCM free of charge (parts and labor). You are eligible for this free service even if you previously used non-Ford parts to service your vehicle or had your vehicle serviced at a non-Ford dealer. If you do not have this service performed: • Your vehicle may not pass emission or smog tests, which may be required in your area. • Your State Department of Motor Vehicles may not renew your vehicle registration. • Your emissions warranty may be reduced. © Copyright 2021 Ford Motor Company What will Ford and your dealer do? (continued) After your vehicle’s PCM has been reprogrammed under Emissions Recall 21E01, it may take several driving trips before the diagnostic system will alert you if there is a fault in the NOx sensors or SCR. Please see the “Readiness for Inspection and Maintenance (I/M) Testing” section in your Owner Manual for details on the required driving cycles for the diagnostic system to complete its checks. If your vehicle later displays a MIL in the dashboard panel, and your dealer determines that there is a fault in the NOx sensors or SCR that sets a specific diagnostic trouble code (DTC), Ford Motor Company is extending the warranty coverage of the following parts for twelve months of service, beginning on the date the PCM is reprogrammed under Emissions Recall 21E01: • The front NOx Sensor under Customer Satisfaction Program 21N02. • The rear NOx Sensor under Customer Satisfaction Program 21N05. • The SCR (converter) under Customer Satisfaction Program 21N06. If your vehicle’s front NOx sensor, rear NOx sensor, or SCR (converter) requires replacement and your vehicle is within the indicated program terms, Ford Motor Company has authorized your dealer to replace these components free of charge (parts and labor). These Customer Satisfaction Extended Warranty programs only apply for certain diagnostic trouble codes for the NOx Sensor (DTC P2201 or P229F) and SCR system (DTC P20EE). Programs 21N02, 21N05, and 21N06 are each one-time repair programs. NOTE: Vehicles must have Emissions Recall 21E01 completed by December 31, 2023, before Programs 21N02, 21N05 or 21N06 become activated for eligibility. Customer Satisfaction Programs 21N02, 21N05, and 21N06 all expire twelve months after Emissions Recall 21E01 is completed or December 31, 2024, whichever occurs first. Vehicles will no longer be eligible for free service under Programs 21N02, 21N05, or 21N06 after December 31, 2024 with or without Emissions Recall 21E01 performed. After Programs 21N02, 21N05, and 21N06 expire, the NOx Sensors and SCR (converter) remain covered under your original warranty terms and conditions. Emissions Recall 21E01 will continue to be eligible until your vehicle is repaired. Coverage is automatically transferred to subsequent owners. How long will it take? The time needed for Emissions Recall 21E01, and subsequent customer satisfaction programs 21N02, 21N05, and 21N06 are each less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. For Programs 21N02, 21N05, and 21N06 additional time may be required to allow the engine to cool prior to performing this repair and will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay to request a service appointment for Emission Recall 21E01. Provide the dealer with the VIN, which is printed near your name at the beginning of this letter. © Copyright 2021 Ford Motor Company What should you do? (continued) Ford has not issued instructions to stop driving your vehicle under this emissions recall. You should contact their dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. Emission Recall 21E01 detail should be available immediately, however Programs 21N02, 21N05, and 21N06 detail will be available only after 21E01 is fully completed by a servicing dealer. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Have you previously paid for this repair? If you had your powertrain control module reprogrammed after January 15, 2020, it is possible that the diagnostic system was corrected at that time to begin to detect faults in the NOx sensors and SCR. If you paid to have a NOx sensor or SCR (converter) replaced after January 15, 2020 but before the date of this letter, you may be eligible for a refund for the cost of those components. To ensure your vehicle is updated with the latest calibration, your vehicle must complete Emissions Recall 21E01 before a refund will be honored. Refunds will only be provided for service related to repair description. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer before July 2022. To avoid delays, do not send receipts to Ford Motor Company. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. © Copyright 2021 Ford Motor Company Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. California and Massachusetts Registration Requirements The State of California and the Commonwealth of Massachusetts require the completion of emission recall repairs prior to vehicle registration renewal. If your vehicle is registered in California or Massachusetts, it is subject to these requirements. When your dealer completes this emission recall repair, you will receive a Vehicle Emission Recall Proof of Correction certificate. Please make sure that you receive a certificate from your dealer and that you have it with you when you renew your vehicle registration. It is also important for you to know that the certificate should be returned to the Department of Motor Vehicles (DMV) only if it is requested by the DMV. Otherwise, this certificate is to be held by you for your records. In order to ensure your full protection under emissions warranty provisions, and to avoid any inconvenience when renewing your registration, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could be determined as lack of proper maintenance of your vehicle. Thank you for your attention to this important matter. Ford Customer Service Division
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Owner Letter Spanish

© Copyright 2021 Ford Motor Company Ford Motor Company Ford, División de Servicio al Cliente P. O. Box 1904 Dearborn, Michigan 48121 Agosto 2021 Campaña de emisiones 21E01 Programas de satisfacción del cliente 21N02, 21N05 y 21N06 Sr. Juan Pérez Calle Principal 123 Ciudad, EE. UU. 12345 Número de identificación del vehículo (VIN): 12345678901234567 Ford Motor Company lo valora como cliente y está comprometida con la calidad del vehículo y con la preservación del medioambiente. Por esta razón, estamos realizando voluntariamente una campaña para su vehículo, con el VIN que aparece más arriba. Su vehículo podría estar equipado con un sistema de diagnóstico de emisiones a bordo que no funciona correctamente. ¿Cuál es el problema? El sistema de diagnóstico a bordo de su vehículo podría no encender la luz indicadora de mal funcionamiento (MIL) en el tablero para alertarlo cuando se presente alguna falla en el sistema de control de emisiones. ¿Cuál es el efecto? Si el sistema de control de emisiones de su vehículo no está funcionando correctamente, las emisiones de escape podrían elevarse mientras maneja y el sistema de diagnóstico del vehículo podría no alertarlo de dichas fallas. Una vez reprogramado el módulo de control del tren motriz (PCM) de su vehículo con la calibración actualizada, el sistema de diagnóstico detectará si los sensores de óxidos de nitrógeno (NOx) y la parte del sistema de agente reductor de catalizador selectivo (SCR) del convertidor catalítico están funcionando correctamente. Si los sensores NOx o SCR no están funcionando correctamente, en el panel de instrumentos más tarde se visualizará una luz indicadora de mal funcionamiento (MIL). ¿Qué medidas adoptarán Ford y su distribuidor? En la Campaña de emisiones 21E01, Ford Motor Company ha autorizado al distribuidor a reprogramar el PCM sin costo alguno (piezas y mano de obra). Usted sí puede recibir este servicio gratuito incluso si anteriormente utilizó piezas que no son Ford para realizar el servicio en su vehículo o si recibió servicio en un distribuidor que no era Ford. © Copyright 2021 Ford Motor Company ¿Qué medidas adoptarán Ford y su distribuidor? (continuación) Si no ha realizado este servicio: • Es probable que su vehículo no pase las pruebas de emisiones o de humos requeridas en su región. • Es posible que el Departamento Estatal de Vehículos Motorizados no renueve el registro de su vehículo. • La garantía de emisiones podría disminuir. Una vez reprogramado el PCM de su vehículo según la Campaña de emisiones 21E01, podría tardar varios recorridos de manejo antes de que el sistema de diagnóstico le alerte de una falla en los sensores NOx o SCR. Consulte la sección “Listo para las pruebas de inspección y mantenimiento (I/M)” en el Manual del propietario para obtener detalles sobre los ciclos de manejo requeridos para que el sistema de diagnóstico finalice sus comprobaciones. Si su vehículo posteriormente muestra una MIL en el panel de instrumentos y el distribuidor determina que hay una falla en los sensores NOx o SCR que establece un código de diagnóstico de falla (DTC) específico, Ford Motor Company está extendiendo la cobertura de la garantía de las siguientes piezas por doce meses de servicio, a partir de la fecha de la reprogramación del PCM, según la Campaña de emisiones 21E01: • El sensor NOx delantero según el Programa de satisfacción del cliente 21N02. • El sensor NOx trasero según el Programa de satisfacción del cliente 21N05. • El SCR (convertidor) según el Programa de satisfacción del cliente 21N06. Si es necesario reemplazar el sensor NOx delantero, sensor NOx trasero o SCR (convertidor) y su vehículo se encuentra dentro de los términos indicados del programa, Ford Motor Company ha autorizado a su distribuidor a reemplazar estos componentes sin costo alguno (piezas y mano de obra). Estos programas de Garantía extendida para la satisfacción del cliente solo se aplican a algunos códigos de diagnóstico de falla para el sensor NOx (DTC P2201 o P229F) y sistema SCR (DTC P20EE). Los programas 21N02, 21N05 y 21N06 son programas de reparación únicos. NOTA: Los vehículos deben tener realizada la Campaña de emisiones 21E01 antes del 31 de diciembre de 2023, antes de que se activen los programas 21N02, 21N05 o 21N06 por idoneidad. Los programas de satisfacción del cliente 21N02, 21N05 y 21N06 todos expiran doce meses después de finalizada la Campaña de emisiones 21E01 o 31 de diciembre de 2024, lo que se cumpla primero. Los vehículos ya no calificarán para los servicios gratuitos de los programas 21N02, 21N05 o 21N06 después del 31 de diciembre de 2024 con o sin la Campaña de emisiones 21E01 realizada. Después de que expiren los programas 21N02, 21N05 y 21N06, los sensores NOx y SCR (convertidor) permanecen cubiertos según los términos y condiciones de la garantía original. Usted continuará calificando para la Campaña de emisiones 21E01 hasta que el vehículo sea reparado. La cobertura se transfiere automáticamente a los siguientes propietarios. © Copyright 2021 Ford Motor Company ¿Cuánto tiempo tomará? El tiempo necesario para realizar la Campaña de emisiones 21E01 y los posteriores programas de satisfacción del cliente 21N02, 21N05 y 21N06 es de menos de medio día cada uno. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Para los programas 21N02, 21N05 y 21N06, podría requerirse tiempo adicional para permitir que el motor se enfríe antes de realizar esta reparación y se requerirá una inspección para determinar si es necesario pedir piezas. ¿Qué debe hacer? Llame a su distribuidor lo antes posible para solicitar una cita de servicio para realizar la Campaña de emisiones 21E01. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de emisiones, Ford no ha emitido instrucciones de no manejar el vehículo. Usted debe ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. Los detalles para la Campaña de emisiones 21E01 deberían estar disponibles de inmediato, sin embargo, los detalles para los programas 21N02, 21N05 y 21N06 estarán disponibles solo después de que un distribuidor de servicio haya realizado el programa 21E01. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. © Copyright 2021 Ford Motor Company ¿Ha pagado anteriormente por esta reparación? Si ha reprogramado el módulo de control del tren motriz después del 15 de enero de 2020, es posible que el sistema de diagnóstico se haya corregido en ese momento para comenzar a detectar las fallas en los sensores NOx y SCR. Si pagó por el reemplazo de un sensor NOx o SCR (convertidor) después del 15 de enero de 2020, pero antes de la fecha de esta carta, usted podría calificar para un reembolso por el costo de dichos componentes. Para asegurar que el vehículo esté actualizado con la última calibración, el vehículo debe realizar la Campaña de emisiones 21E01 antes de calificar para un reembolso. Solo se otorgarán reembolsos por los servicios relacionados con la reparación descrita. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor antes de julio de 2022. Para evitar demoras, no envíe los recibos a Ford Motor Company. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el gerente de servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es owner.ford.com Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día. Requisitos para el registro en California y Massachusetts El estado de California y la mancomunidad de Massachusetts exigen llevar a cabo las reparaciones de las campañas de emisiones antes de renovar el registro del vehículo. Si su vehículo está registrado en California o en Massachusetts, está sujeto a estos requerimientos. © Copyright 2021 Ford Motor Company Requisitos para el registro en California y Massachusetts (continuación) Cuando su distribuidor finalice esta reparación de la campaña de emisiones, recibirá un certificado de prueba de corrección de la campaña de emisiones en el vehículo. Asegúrese de que el distribuidor le entregue un certificado y consérvelo para presentarlo al momento de renovar el registro del vehículo. También es importante que sepa que el certificado se debe devolver al Departamento de Vehículos Motorizados (DMV) solo si el DMV lo solicita. De lo contrario, este certificado debe quedar con usted, para sus registros. A fin de asegurar protección total conforme a lo estipulado en la garantía de emisiones y para evitar cualquier inconveniente al renovar su registro, se recomienda que lleve el vehículo a servicio lo antes posible. Si no lo hace, podría considerarse como falta de mantenimiento adecuado del vehículo. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente

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