Customer Satisfaction Program 21B03 – Number One Planetary and Ring Gear Assembly – 2020 Ford Super Duty F-250-F-600

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© Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 15, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 21B03 – Supplement #5 Certain 2020 Model Year Super Duty F250-F600 Vehicles Equipped with a 10R140 Transmission – Number One Planetary and Ring Gear Assembly REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 21B03 – Supplement #4 Dated: June 17, 2021 New! REASON FOR THIS SUPPLEMENT • Program Terms: Program duration extended for 12 months until March 31, 2023. • Expiration Date: Updated to March 31, 2023. New! PROGRAM TERMS This program will be in effect through March 31, 2023. There is no mileage limit for this program. Eligible vehicles, with 6.7L diesel engines, in this program include the following: • Emergency vehicles and wrecker vehicles. • Vehicles with a 4.88 axle gear ratio. • Vehicles with a 4.30 axle gear ratio. • Vehicles with a 4.10 axle gear ratio. New! EXPIRATION DATE This Customer Satisfaction Program has an updated expiration date of March 31, 2023 to encourage dealers and customers to have this service performed as soon as possible. We recommend dealers utilize their FSA VIN Lists name and address (available on April 02, 2021 to contact customers with affected vehicles. This will help minimize the number of vehicles that may experience a higher-level of service repair. AFFECTED VEHICLES Note: This program is only applicable to vehicles with 6.7L diesel engines. Vehicle Model Year Assembly Plant Build Dates Super Duty F250-F600 2020 Kentucky Truck 28-Feb-2019 through 10-Aug-2020 Ohio Assembly 03-Apr-2019 through 31-Jul-2020 Affected vehicles are identified in OASIS and FSA VIN Lists. © Copyright 2022 Ford Motor Company REASON FOR THIS PROGRAM In all of the affected vehicles, a distressed No. 1 planetary needle bearing inside the ring gear assembly will generate contamination that may produce rough shifts. A wrench light is likely to come on, and the transmission may go into safe mode and only operate in seventh gear. As damage progresses, the transmission may only be capable of limited vehicle speed or may not engage in forward or reverse. SERVICE ACTION Dealers are to replace the No. 1 planetary and ring gear assembly per the Technical Information given in Attachment III. This service must be performed on all affected vehicles at no charge to the vehicle owner. New! OWNER NOTIFICATION MAILING SCHEDULE Parts to repair this condition are now available in sufficient quantities to service all of the affected vehicles. All VINs have been activated. All owner notification through Supplement #2 is complete as of the end of April 2021. Owner letters for all non-repaired VINs under 21B03 are expected to be mailed the week of March 28, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson © Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 21B03 – Supplement #5 Certain 2020 Model Year Super Duty F250-F600 Vehicles Equipped with a 10R140 Transmission Number One Planetary and Ring Gear Assembly OASIS ACTIVATION OASIS was activated on March 2, 2021. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com starting on March 2, 2021. Owner names and addresses were available by April 02, 2021 for emergency vehicles and wrecker vehicles. Owner names and addresses were available by April 23, 2021 for the supplement #1 population of 4.88 axle gear ratio vehicles. Owner names and addresses were available by May 14, 2021 for the supplement #2 population of 4.88 axle gear ratio vehicles. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for repairs. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this service action. OWNER REFUNDS • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expired October 30, 2021. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with planetary one needle bearing assembly. © Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 21B03 – Supplement #5 Certain 2020 Model Year Super Duty F250-F600 Vehicles Equipped with a 10R140 Transmission Number One Planetary and Ring Gear Assembly RENTAL VEHICLES Dealers are pre-approved for non-commercial and non-fleet vehicles for up to two days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than two rental days is required from the SSSC via the SSSC Web Contact Site. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle powertrain warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 5 years or 60,000 miles • For vehicles outside new vehicle powertrain warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. Description When Entering Claims Enter Value: Select claim type 31 Field Service Action Sub Code 21B03 Causal Part Number 7L192 Customer Concern Code (CCC) P59 – AT Other Transmission Troubles Condition Code (CC) 42 – Does Not Operate Properly o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Provision for Locally Obtained Supply: Includes petroleum jelly, brake cleaner and the following Motorcraft chemicals – XL-1 Penetrating and Lock Lubricant, XL-2 High Temp Nickel Anti-Seize Lubricant, XL-5-A Multi-Purpose Grease Spray, X0-5W20-Q1FS SAE Full Synthetic Motor Oil. o Program Code: 21B03 o Misc Expense: OTHER o Amount: Actual cost up to $5.50 © Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 21B03 – Supplement #5 Certain 2020 Model Year Super Duty F250-F600 Vehicles Equipped with a 10R140 Transmission Number One Planetary and Ring Gear Assembly CLAIMS PREPARATION AND SUBMISSION (continued) • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL. • Refunds: Submit refunds on a separate repair line. – Program Code: 21B03 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. © Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 21B03 – Supplement #5 Certain 2020 Model Year Super Duty F250-F600 Vehicles Equipped with a 10R140 Transmission Number One Planetary and Ring Gear Assembly LABOR ALLOWANCES Description Labor Operation Labor Time Replace the No. 1 Planetary and Ring Gear Assembly – 4×4 Vehicles MT21B03B Up To 10.3 Hours Replace the No. 1 Planetary and Ring Gear Assembly – 4×2 Vehicles MT21B03C Up To 9.1 Hours PARTS REQUIREMENTS / ORDERING INFORMATION – All parts are on Open Order Order the parts below through normal order processing channels. Note: one gas engine only related component (nut) was removed under Supplement #4. Part Number Description – All Vehicles Order Quantity Claim Quantity LC3Z-7L192-B No. 1 Planetary and Ring Gear Assembly 1 1 LC3Z-7G186-A Fluid Filter – Screen Assembly – Refer to specific Technical Information in Attachment III As Needed 1 LC3Z-7A248-A Seal – Torque Converter Hub 1 1 LC3Z-7B031-B Seal – Front Support to Case 1 1 LC3Z-7H223-A Seals – Front Support Bolt 16 16 W520515-S440 Nuts – Crossmember Bracket (4 per pkg, 4 req’d) 1 4 W710356-S439 Bolts – Crossmember Bracket (4 per pkg, 4 req’d) 1 4 W714824-S442 Bolts – Selector Lever Cable Bracket (4 per pkg, 2 req’d) 1 2 W715131-S442 Bolt – Fluid Cooler Tube (4 per pkg, 1 req’d) 1 1 W715618-S437 Nuts – Torque Converter (4 per pkg, 6 req’d) 2 6 W718005-S900 Bolts – Exhaust Lower Downpipe (2 per pkg, 2 req’d) 1 2 W709771-S440 Nuts – Transmission Mount Isolator (1 per pkg, 2 req’d) 2 2 XT-10-QLVC Motorcraft® MERCON® LV Automatic Transmission Fluid for Transfer Case (12 Qrt. per pkg, 1 req’d) 1 Up to 1 Quart XT-12-QULV Motorcraft® MERCON® ULV Automatic Transmission Fluid 16 16 Parts Requirements / Ordering Information is continued on the next page © Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 21B03 – Supplement #5 Certain 2020 Model Year Super Duty F250-F600 Vehicles Equipped with a 10R140 Transmission Planetary One and Ring Gear Assembly PARTS REQUIREMENTS / ORDERING INFORMATION (continued) Order the parts below through normal order processing channels: Part Number Description – 4X4 Vehicles Only Order Quantity Claim Quantity 391558-S102 4X4 – Bolts – Transmission Mount Isolator 2 2 E4HZ-4A254-B 4X4 – Strap – Front Driveshaft Pinion Flange Strap 2 2 F81Z-4N272-AA 4X4 – Bolts – Front Driveshaft Pinion Flange (4 per pkg, 4 req’d) 1 4 N605804-S439 4X4 – Bolts – Transfer Case to Transmission (4 per pkg, 11 req’d) 3 11 N811880-S100 4X4 – Bolts – Front Driveshaft CV Flange (4 per pkg, 4 req’d) 1 4 Part Number Description – Unique Per Vehicle Order Quantity Claim Quantity E4HZ-4A254-A Strap – Rear Driveshaft – Strap Style to U-Joint Only As Needed 4 F1HZ-4N272-A Bolts – Rear Driveshaft – Strap Style to U-Joint Only 8 N811880-S100 Bolts – Rear Driveshaft Pinion Flange – Flange Style (Note Same Part # as 4X4 CV Flange Bolts) (4 per pkg, 8 req’d, Order 2 as Needed) As Needed 8 BC3Z-4N272-A Bolts – Rear Driveshaft – for Center Bearing Only As Needed 2 Part Number Description – All Vehicles Order Quantity Claim Quantity XL-1 Motorcraft® Penetrating and Lock Lubricant Claim as Misc. Other Up to $5.50 Total XL-2 Motorcraft® High Temp Nickel Anti-Seize Lubricant XL-5-A Motorcraft® Multi-Purpose Grease Spray XO-5W20-Q1FS Motorcraft® SAE 5W-20 Full Synthetic – for Wheel Hub Obtain Locally Petroleum Jelly Obtain Locally Brake Cleaner To guarantee the shortest delivery time, an emergency order for parts must be placed. © Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 21B03 – Supplement #5 Certain 2020 Model Year Super Duty F250-F600 Vehicles Equipped with a 10R140 Transmission Planetary One and Ring Gear Assembly PARTS REQUIREMENTS / ORDERING INFORMATION (continued) DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee.

© Copyright 2021 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 March 2020 Customer Satisfaction Program 21B03 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above. Why are you receiving this notice? On your vehicle, a bearing within the transmission could wear prematurely, resulting in rough shifts. What is the effect? This bearing wear may result in a wrench light. As damage progresses, the transmission may only be capable of limited vehicle speed or may not engage in forward or reverse. What will Ford and your dealer do? In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to replace the planetary one and ring gear assembly free of charge (parts and labor) under the terms of this program. This Customer Satisfaction Program will be in effect until March 31, 2022 regardless of mileage. Coverage is automatically transferred to subsequent owners. How long will it take? The time needed for this repair is approximately two days. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle may require an inspection to determine if additional parts need to be ordered. What should you do? Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 21B03. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. © Copyright 2021 Ford Motor Company What should you do? (continued) Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis. Therefore, please have this service action performed as soon as possible. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle (non-commercial and non-fleet vehicles) for your personal transportation at no charge (except for fuel, insurance, and tax) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this service action performed to ensure the correct parts were used. If the previously paid for repair was performed before the date of this letter, you may be eligible for a refund. Refunds will only be provided for service related to replace the planetary one and ring gear assembly. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer before September 30, 2021. To avoid delays, do not send receipts to Ford Motor Company. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. © Copyright 2021 Ford Motor Company Can we assist you further? (continued) For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. Thank you for your attention to this important matter. Ford Customer Service Division

© Copyright 2021 Ford Motor Company Ford Motor Company Ford, División de Servicio al Cliente P. O. Box 1904 Dearborn, Michigan 48121 Marzo de 2020 Programa de satisfacción del cliente 21B03 Sr. Juan Pérez Calle Principal 123 Ciudad, EE. UU. 12345 Número de identificación del vehículo (VIN): 12345678901234567 El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad, sino también lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos el Programa de satisfacción del cliente sin costo alguno para su vehículo con el VIN que aparece más arriba. ¿Por qué usted recibe este aviso? En su vehículo, un cojinete dentro de la transmisión podría desgastarse prematuramente, lo cual se traduciría en cambios ásperos. ¿Cuál es el efecto? El desgaste de este cojinete podría provocar el encendido de la luz de llave. En la medida que el daño progresa, la transmisión podría solo tener la capacidad de una velocidad limitada del vehículo o podría no acoplase en una marcha de avance o reversa. ¿Qué medidas adoptarán Ford y su distribuidor? Para satisfacer a nuestros clientes, Ford Motor Company ha autorizado a su distribuidor a reemplazar el ensamble del planetario uno y la corona, sin costo alguno (piezas y mano de obra) conforme a los términos de este programa. Este Programa de satisfacción del cliente tendrá vigencia hasta el 31 de marzo de 2022, independientemente del millaje. La cobertura se transfiere automáticamente a los siguientes propietarios. ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación es de, aproximadamente, dos días. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, podría requerirse una inspección del vehículo para determinar si es necesario pedir otras piezas. ¿Qué debe hacer? Llame a su distribuidor lo antes posible para que programe una cita de servicio para realizar el Programa de satisfacción del cliente 21B03. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. © Copyright 2021 Ford Motor Company ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta acción de servicio en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la acción de servicio de manera oportuna. Por lo tanto, le solicitamos que realice esta acción de servicio lo antes posible. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Necesita un vehículo de alquiler? Su distribuidor está autorizado a ofrecerle un vehículo de alquiler (vehículos no comerciales y no de flota) para su transporte personal sin costo (excepto el combustible, el seguro y los impuestos) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por la reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta acción de servicio para garantizar que su distribuidor haya utilizado las piezas correctas. Si el pago por esta reparación se efectuó antes de la fecha de esta carta, podrá solicitar un reembolso. Solo se proporcionarán reembolsos por servicios relacionados con el reemplazo del ensamble del planetario uno y la corona. Para comprobar si cumple con los requisitos y agilizar el reembolso, entregue el recibo de pago original al distribuidor antes del 30 de septiembre de 2021. Para evitar demoras, no envíe los recibos a Ford Motor Company. © Copyright 2021 Ford Motor Company ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Este aviso lo recibió porque en nuestros archivos, basados principalmente en datos de registro y propiedad de los EE. UU., aparece usted como el propietario actual. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el gerente de servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a. m. a 8:00 p. m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34- FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a. m. a 8:00 p.m. (hora del este). PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente

© Copyright 2021 Ford Motor Company Ford Motor Company P. O. Box 1904 Dearborn, Michigan 48121 Mr. John Sample 123 Main Street Anywhere, USA 12345 December 2021 Customer Satisfaction Program 21B03 This notice applies to: <Year> <Model> VIN: 12345678912345678 Dear Mr. John Sample, Your vehicle may suffer a transmission failure unless you act soon. Ford Motor Company is offering a FREE repair to prevent this failure and extended downtime. This offer expires March 31, 2022 – Act soon, parts may be in limited supply. On your vehicle, a bearing within the transmission could wear prematurely, resulting in rough shifts. This bearing wear may result in a wrench light. As damage progresses, the transmission may only be capable of limited vehicle speed or may not engage in forward or reverse. What should you do? • Please call your Ford dealer today. • Schedule a repair for Field Service Action (FSA) 21B03 to prevent unplanned downtime and/or future out of warranty expenses as the chance of a transmission failure increases with mileage. • Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis. To find a dealer near you, visit Ford.com/dealerships. If you have questions or concerns, please contact our Ford Customer Relationship Center at 866-436-7332 and we will be happy to assist you. Thank you for your attention to this important matter. Ford Customer Service Division

© Copyright 2021 Ford Motor Company Ford Motor Company P. O. Box 1904 Dearborn, Michigan 48121 Sr. Juan Pérez Calle Principal 123 Ciudad, EE. UU. 12345 Diciembre 2021 Programa de satisfacción del cliente 21B03 Este aviso se aplica a: <Modelo> <Año> VIN: 12345678912345678 Estimado Sr. Juan Pérez: Su vehículo podría presentar una falla en la transmisión, a menos que actúe pronto. Ford Motor Company está ofreciendo una reparación GRATUITA para evitar esta falla y que el tempo de inactividad se extienda. Esta oferta expira el 31 de mazo de 2022. Actúe pronto, el suministro de piezas podría ser limitado. En su vehículo, un cojinete dentro de la transmisión podría desgastarse prematuramente, lo cual se traduciría en cambios ásperos. El desgaste de este cojinete podría provocar el encendido de la luz de llave. En la medida que el daño progresa, la transmisión podría solo tener la capacidad de una velocidad limitada del vehículo o podría no acoplase en una marcha de avance o reversa. ¿Qué debe hacer? • Llame hoy mismo a su distribuidor Ford. • Programe una reparación para llevar a cabo la acción de servicio en campo (FSA) 21B03, a fin de evitar tiempos de inactividad no planificados o futuros gastos fuera de la garantía, puesto que la posibilidad de falla de la transmisión aumenta con el kilometraje. • Ford Motor Company puede negar la cobertura para los daños del vehículo que se originen por no realizar esta acción de servicio en forma oportuna. Para encontrar un distribuidor cerca de usted, visite Ford.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 866-436-7332 y con gusto lo atenderemos. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente

Ford Motor Company is offering a FREE repair to prevent transmission failure on your truck. Call your Ford dealer to schedule a repair for Customer Satisfaction Program 21B03. More on back © Copyright 2022 Ford Motor Company Offer Expires March 31, 2022 P. O. Box 1904 Dearborn, Michigan 48121 PRESORTED FIRST CLASS U.S. POSTAGE PAID RKC -/-0-0././.00/../././0-….–../–.00.0/.–.///0/-0.0-0..-0/0-../ ,


, A / 1 / 000000001 / TEST OWNER NAME 12345 TEST STREET TEST CITY, XX 12345 21B03_PCR / 000000001 © Copyright 2022 Ford Motor Company Prevent unplanned downtime and/or future out-of-warranty expenses. l To Do – Schedule your Ford dealer repair for 21B03. l Why? – A bearing within the transmission could wear prematurely. l When? – Offer expires March 31, 2022. Ford Motor Company está ofreciendo una reparación GRATUITA para evitar que falle la transmisión de su camión. ¿Qué? – Programa de satisfacción del cliente 21B03 – Reemplazo del ensamble de la corona y planetarios número uno. Tareas – programe la reparación 21B03 de su distribuidor Ford. Evite tiempo de inactividad no planificado o futuros gastos que la garantía no cubre. ¿Por qué? – Desgaste prematuro de un cojinete de la transmisión. ¿Cuándo? – La oferta expira el 31 de marzo de 2022. This notice applies to: <YR> <Test Model> VIN: 12345678901234567

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 Copyright 2022 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 March 2022 Customer Satisfaction Program 21B03 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing an extension to the no-charge Customer Satisfaction Program 21B03 for your vehicle with the VIN shown above. Why are you receiving this notice? On your vehicle, a bearing within the transmission could wear prematurely, resulting in rough shifts. Our records indicate you have not received this repair yet and we are informing you that this program has been extended for twelve months until March 31, 2023. What is the effect? This bearing wear may result in a wrench light. As damage progresses, the transmission may only be capable of limited vehicle speed or may not engage in forward or reverse. What will Ford and your dealer do? In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to replace the planetary one and ring gear assembly free of charge (parts and labor) under the terms of this program. This Customer Satisfaction Program will be in effect until March 31, 2023 regardless of mileage. Coverage is automatically transferred to subsequent owners. How long will it take? The time needed for this repair is approximately two days. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle may require an inspection to determine if additional parts need to be ordered. What should you do? Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 21B03. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.  Copyright 2022 Ford Motor Company What should you do? (continued) Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis. Therefore, please have this service action performed as soon as possible. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle (non-commercial and non-fleet vehicles) for your personal transportation at no charge (except for fuel, insurance, and tax) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).  Copyright 2022 Ford Motor Company Can we assist you further? (continued) MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. Thank you for your attention to this important matter. Ford Customer Service Division

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