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NHTSA ID Number: 10203650
Manufacturer Communication Number: TSB 21-2390
Summary
Some 2020-2021 Mustang GT500 vehicles built on or before 30-June-2021 may exhibit a no crank/no start with no powertrain control module (PCM) communication condition if the oil level is approximately 1 or more quarts low and the oil life is at or less than 20%. This may be due to various parameters within the PCM. To correct the condition, follow the Service Procedure to reset and reprogram the PCM.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | MUSTANG | 2020-2021 |
Model:
Issue: Some 2020-2021 Mustang GT500 vehicles built on or before 30-June-2021 may exhibit a no crank/no start with no powertrain control module (PCM) communication condition if the oil level is approximately 1 or more quarts low and the oil life is at or less than 20%. This may be due to various parameters within the PCM. To correct the condition, follow the Service Procedure to reset and reprogram the PCM.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- Built on or before 30-Jun-2021
- No crank/no start with no PCM communication
Parts
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity |
| KR3Z-6731-A | 1 | Oil Filter | ||
| FT4Z-6840-B | 1 | Oil Filter Housing O-ring Seals | 2 | 2 |
XO-5W50-QGT  |
As Needed | Motorcraft® SAE 5W-50 Full Synthetic Motor Oil |
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Unit of Issue and Piece Quantity are 1 unless otherwise stated.
As Needed indicates the amount of the part may vary or is not a whole number. Parts can be billed out as non-whole numbers, including less than 1.
Service Procedure
- Restore communication to the PCM by removing the instrument panel cluster (IPC) fuse while reprogramming the PCM. This is done by removing the IPC fuse F13 in the body control module (BCM) and installing a temporary 2-prong fuse (with same current rating as original) in the BCM F12 location.
- Reprogram the PCM using the latest software level of the appropriate Ford diagnostic scan tool.
NOTE: Performing the PCM reprogram also updates the transmission control module (TCM) software.
- Remove the temporary 2-prong fuse and re-install the 3-prong fuse in F13.
- Change the engine oil and engine oil filter. Refer to the Workshop Manual (WSM), Section 303-01E.
- Perform a reset of the engine oil change reminder. Refer to the vehicle Owner’s Manual.
NOTE: Advise the customer this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a relearning process. This relearning process may result in firmer than normal upshifts and downshifts for several days.
SEOCONTENT-START
TECHNICAL SERVICE BULLETIN
No Crank/No Start With No PCM Communication – Built On Or Before 30-Jun-2021
21-2390
04 November2021
Model:
Ford
2020-2021 Mustang GT500
Issue:
Some 2020-2021 Mustang GT500 vehicles built on or before 30-June-2021 may exhibit a no crank/no start with no powertrain control module (PCM) communication condition if the oil level is approximately 1 or more quarts low and the oil life is at or less than 20%. This may be due to various parameters within the PCM. To correct the condition, follow the Service Procedure to reset and reprogram the PCM.
Action:
Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
• 2020-2021 Mustang GT500
• Built on or before 30-Jun-2021
• No crank/no start with no PCM communication
Parts
Service Part Number
Quantity
Description
Unit of Issue
Piece Quantity
KR3Z-6731-A
1
Oil Filter
FT4Z-6840-B
1
Oil Filter Housing O-ring Seals
2
2
XO-5W50-QGT
As Needed
Motorcraft® SAE 5W-50 Full Synthetic Motor Oil
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Unit of Issue and Piece Quantity are 1 unless otherwise stated.
As Needed indicates the amount of the part may vary or is not a whole number. Parts can be billed out as non-whole numbers, including less than 1.
Warranty Status:
Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty(SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
Description
Operation No.
Time
2020-2021 Mustang GT500: Restore Communication And Reprogram The PCM Following The Service Procedure Includes Time To Change Engine Oil, Filter And Reset Oil Change Minder(Do Not Use With Any Other Labor Operations)
212390A
1.0Hrs.
Repair/Claim Coding
Causal Part:
RECAL
Condition Code:
04
11/29/21, 1:17 PM https://www.fordservicecontent.com/Ford_Content/vdirsnethttps://static.oemdtc.com/TSB/EU/~WTSB21-2390/US/EN/~UEmployee/defa…
https://www.fordservicecontent.com/Ford_Content/vdirsnethttps://static.oemdtc.com/TSB/EU/~WTSB21-2390/US/EN/~UEmployee/default.aspx?VIN=&ver… 2/2
Service Procedure
1.
Restore communication to the PCM by removing the instrument panel cluster (IPC) fuse while reprogramming the PCM. This is done by removing the IPC fuse F13 in the body control module (BCM) and installing a temporary 2-prong fuse (with same current rating as original) in the BCM F12 location.
2.
Reprogram the PCM using the latest software level of the appropriate Ford diagnostic scan tool.
NOTE: Performing the PCM reprogram also updates the transmission control module (TCM) software.
3.
Remove the temporary 2-prong fuse and re-install the 3-prong fuse in F13.
4.
Change the engine oil and engine oil filter. Refer to the Workshop Manual (WSM), Section 303-01E.
5.
Perform a reset of the engine oil change reminder. Refer to the vehicle Owner’s Manual.
NOTE: Advise the customer this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a relearning process. This relearning process may result in firmer than normal upshifts and downshifts for several days.
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
21-2390
04 November 2021
https://www.nhtsa.gov/recalls?nhtsaId=10203650
MC-10203650-0001.pdf 118.975KB
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Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II , VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
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CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool |
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CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool |
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CarDAQ-Plus |
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CarDAQ-M |
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VSI J2534 ECU Reprogrammer |
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Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
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- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
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- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
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- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
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- CUSTOM-DESIGNED FOR USE WITH FORSCAN and recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
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- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
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- 【ALL-IN-1 REPROGRAMMING TOOL】With its exceptional compatibility, TOPDON RLink Lite J2534 pass-thru programmer and enhanced VCI seamlessly conducts original equipment-level diagnostics, programming, and coding jobs, achieving OE-level diagnostics across various vehicle models with a single device. Note: TOPDON RLink Lite is Window-only, not compatible with Mac.
- 【J2534 REPROGRAMMING TOOL】The RLink Lite functions as a J2534 pass-thru programmer to achieve OEM programming and diagnostics. Compliant with three major automotive industry standards D-PDU/J2534/RP1210, and latest DoIP/CAN/CAN FD, the RLink Lite ensures extensive vehicle coverage and speedy diagnostics.
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