2021-2022 Ford & Lincoln Compliance Recall 21C26 Front Door Side Impact Sensor Replacement

October 15, 2021 NHTSA CAMPAIGN NUMBER: 21V805000

Front Door Side Impact Sensors Damaged/FMVSS 214

An air bag that does not deploy properly during a crash increases the risk of injury.

 

NHTSA Campaign Number: 21V805

Manufacturer Ford Motor Company

Components AIR BAGS

Potential Number of Units Affected 777

 

Summary

Ford Motor Company (Ford) is recalling certain 2022 Super Duty F-250, F-350, 2021 F-150, Expedition, and Lincoln Navigator vehicles. The front-door side impact pressure sensor modules may have been damaged during supplier assembly, which can cause the side impact air bags to not deploy properly in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, “Side Impact Protection.”

 

Remedy

Dealers will replace the driver and passenger front door side impact sensors, free of charge. Owner notification letters are expected to be mailed November 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C26.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


October 18, 2021

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C26
Certain 2021 Model Year Expedition/Navigator, F-150, and 2022 Super Duty Vehicles
Front Door Side Impact Sensor Replacement

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Expedition 2021 Kentucky Truck July 29, 2021 through August 2, 2021
Navigator 2021 Kentucky Truck July 29, 2021 through July 31, 2021
F-150 2021 Dearborn July 26, 2021 through July 26, 2021
Super Duty 2022 Kentucky Truck July 26, 2021 through July 29, 2021

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS COMPLIANCE RECALL

All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 214, Side impact protection. It may be possible the side impact sensors were damaged during the manufacturing process. A damaged side impact sensor may not respond to a side impact as designed. This may lead to a degradation or loss of side impact airbag protection without warning and increase the risk of injury in a crash.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace both front door side impact sensors. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of November 1, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C26
Certain 2021 Model Year Expedition/Navigator, F-150, and 2022 Super Duty Vehicles
Front Door Side Impact Sensor Replacement

 

OASIS ACTIVATION

OASIS will be activated on October 18, 2021.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 18, 2021. Owner names and addresses will be available by November 19, 2021.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

LINCOLN PICKUP AND DELIVERY

Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708, 2021 Lincoln Pickup & Delivery Updates.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
    • Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number (21C26) is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.


ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C26
Certain 2021 Model Year Expedition/Navigator, F-150, and 2022 Super Duty Vehicles
Front Door Side Impact Sensor Replacement

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Expedition – Replace Sensor Assembly on Both Front Doors 21C26B 0.7 Hours
Navigator – Replace Sensor Assembly on Both Front Doors 21C26C 0.8 Hours
F150 – Replace Sensor Assembly on Both Front Doors 21C26D 0.7 Hours
Super Duty – Replace Sensor Assembly on Both Front Doors 21C26E 0.7 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number  Description Order Quantity Claim Quantity
GN1Z-14B345-A Front Door Side Impact Sensor

(one per package, both front doors)

2 2

 

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION, RETURN, & SCRAPPING

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

REPLACED FSA PARTS INSPECTION AND SIGN OFF

Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.

  • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
  • Inspect the replaced parts to verify the FSA repair was completed.
  • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
  • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
  • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.

 

Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee.


ATTACHMENT III

CERTAIN 2022 MODEL YEAR SUPER-DUTY, AND 2021 MODEL YEAR F-150, EXPEDITION AND NAVIGATOR VEHICLES — FRONT DOOR SIDE IMPACT SENSOR REPLACEMENT

 

SERVICE PROCEDURE

1. Remove and replace the driver and passenger front door side impact sensor.  Please follow the Workshop Manual (WSM) procedures in Section 501-20B.

 

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
FORD EXPEDITION 2021
FORD F-150 2021
FORD F-250 SD 2022
FORD F-350 SD 2022
LINCOLN NAVIGATOR 2021

 


3 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-21V805-6476.PDF 217.82KB

RCLRPT-21V805-6476

 


Recall Acknowledgement

RCAK-21V805-2830.pdf 645.386KB

RCAK-21V805-2830

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C26 Certain 2021 Model Year Expedition/Navigator, F-150, and 2022 Super Duty Vehicles Front Door Side Impact Sensor Replacement

RCMN-21V805-9311.pdf 212.405KB

RCMN-21V805-9311

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V805&docType=RCL

 


 

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Autel AutoLink AL619 OBD2 Scanner, ABS SRS Airbag Warning Light Scan Tool, Turn Off Check Engine Light Car Diagnostic Tool, View Live Data, Freeze Frame Data Diagnostic Scanner, Upgraded of ML619
  • 👍【Accurate ABS/SRS Diagnostics Functions】Upgraded from Autel AL519/ML519, Autel AL619 code reader with ABS/SRS diagnostic function is used to retrieve and clear codes from the ABS/SRS systems. It also provides the definition of each code to help diagnose problem areas within the systems that may cause the Malfunction Indicator Light (MIL) to turn on. Diagnoses ABS/ SRS system codes on most 1996 and newer major car models. To get real-time tech support, please email: ❤autelchoice @ outlook . com
  • 👍【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Component Test, Viewing Vehicle Information, Modules Present, DTC Lookup.
  • 👍【Easy to Perform ABSSRS】Please follow these steps to finish ABS/SRS system diagnostic testing procedure: 1. Turn the ignition on but do not start the engine. 2. Turn on the scan tool and wait for the Main Screen to appear. 3. Select AbsSrs icon in the Main Screen. 4. Select a specific vehicle manufacture’s regional coverage. From the vehicle make screen, select a specific vehicle manufacture and press OK button.
  • 👍【Wide Vehicle Coverage】AL619 supports more than 80 US, Asian and European vehicles, including Acura, Audi, Bentley, Benz, BMW, Bugatti, Chrysler, Ford, EU Ford, GM, Honda, Hyundai, Infiniti, Isuzu, Jaguar, Kia, Land Rover, Lexus, Maybach, Mazda, Mini, Mitsubishi, Nissan, Opel, Porsche, Saab, Scion, Seat, Skoda, Smart, Sprinter, Suzuki, Toyota, Vauxhall, Volvo.
  • 👍【Free Life-time Updates & Print Data】Get AL619, it will comes with Free lifetime software update online. You can download the newest software anytime. The Print Data function allows printing out diagnostic data recorded by the scan tool or customized test reports by connecting the scan tool to a PC or laptop with the USB cable supplied.
SaleBestseller No. 10
Creator C501 OBD2 Scanner for BMW Mini EPB ABS SRS DPF Oil Reset Multi System Scan Tool with Battery Registration OBDII Code Reader Diagnostic Scan Tool [2022 Version Update of Creator C110+ C310+]
  • [FOCUS ON BMW] - Creator has a variety of OBD2 code readers compatible for BMW/MINI, C501 is one of the most cost-effective scan tools for BMW/MINI vehicle owners. C501 Supports BMW/MINI between 1997 to 2020. 1997-2004 cars may need a 20-pin adaptor (not included).
  • [FOR BMW/MINI] - Compatible with ECU systems including Drive, Chassis and Body all systems. Supported function including read and clear trouble codes, display live data stream, graph display, vehicle version information, clear adaptation, CBS reset, reset engine oil and battery registration, etc.
  • [FULL SYSTEMS SCANNER] - Creator C501 is capable of reading and clearing trouble codes of all major systems, including engine, transmission, ABS, SRS, SAS, EPB, etc. Also supports body, chassis, powertrain and all control modules check. As a professional diagnostic tool for BMW/MINI full systems, C501 codes reader is also a universal OBD code reader for checking engine light, reading and erasing codes on all brands cars' OBD system.
  • [EASY TO OPERATE] - Creator 501 uses 2.8" TFT 240K true color LCD display screen to indicate the test results , with the silicone keypad you can easily access to menu options. Rugged drop-proof case prevents falling. The menu layout on the screen is easy to understand and you can figure out how to do it easily.
  • [VERY IMPORTANT] - The battery registration does not support BMW cars before 2004, and also does not support the E chassis (3'_E46, 5'_E39, 7'_E38, X3'_E83, X5'_E53, Z3'_E36, Z4'_E85/E86, MINI'_R50/R51, R52/R53). For above models, you just need to replace the battery directly, because these models do not require battery registration (at that time, there was no concept of battery registration).

Last update on 2022-10-07 / Affiliate links / Images from Amazon Product Advertising API

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