October 15, 2021 NHTSA CAMPAIGN NUMBER: 21V805000
An air bag that does not deploy properly during a crash increases the risk of injury.
NHTSA Campaign Number: 21V805
Manufacturer Ford Motor Company
Components AIR BAGS
Potential Number of Units Affected 777
Ford Motor Company (Ford) is recalling certain 2022 Super Duty F-250, F-350, 2021 F-150, Expedition, and Lincoln Navigator vehicles. The front-door side impact pressure sensor modules may have been damaged during supplier assembly, which can cause the side impact air bags to not deploy properly in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Dealers will replace the driver and passenger front door side impact sensors, free of charge. Owner notification letters are expected to be mailed November 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C26.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
October 18, 2021
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Compliance Recall 21C26
Certain 2021 Model Year Expedition/Navigator, F-150, and 2022 Super Duty Vehicles
Front Door Side Impact Sensor Replacement
|Vehicle||Model Year||Assembly Plant||Build Dates|
|Expedition||2021||Kentucky Truck||July 29, 2021 through August 2, 2021|
|Navigator||2021||Kentucky Truck||July 29, 2021 through July 31, 2021|
|F-150||2021||Dearborn||July 26, 2021 through July 26, 2021|
|Super Duty||2022||Kentucky Truck||July 26, 2021 through July 29, 2021|
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 214, Side impact protection. It may be possible the side impact sensors were damaged during the manufacturing process. A damaged side impact sensor may not respond to a side impact as designed. This may lead to a degradation or loss of side impact airbag protection without warning and increase the risk of injury in a crash.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace both front door side impact sensors. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 1, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
David J. Johnson
OASIS will be activated on October 18, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 18, 2021. Owner names and addresses will be available by November 19, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
Refunds are not approved for this program.
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708, 2021 Lincoln Pickup & Delivery Updates.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (21C26) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
|Description||Labor Operation||Labor Time|
|Expedition - Replace Sensor Assembly on Both Front Doors||21C26B||0.7 Hours|
|Navigator - Replace Sensor Assembly on Both Front Doors||21C26C||0.8 Hours|
|F150 - Replace Sensor Assembly on Both Front Doors||21C26D||0.7 Hours|
|Super Duty - Replace Sensor Assembly on Both Front Doors||21C26E||0.7 Hours|
PARTS REQUIREMENTS / ORDERING INFORMATION
|Part Number||Description||Order Quantity||Claim Quantity|
|GN1Z-14B345-A||Front Door Side Impact Sensor|
(one per package, both front doors)
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.
- All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
- Inspect the replaced parts to verify the FSA repair was completed.
- If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
- After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
- This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
5 Affected Products
3 Associated Documents
Noncompliance Notice 573 ReportRCLRPT-21V805-6476
Manufacturer Notices(to Dealers,etc) - Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Compliance Recall 21C26 Certain 2021 Model Year Expedition/Navigator, F-150, and 2022 Super Duty Vehicles Front Door Side Impact Sensor ReplacementRCMN-21V805-9311
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
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- 【FOUR SYSTEM DIAGNOSE AS SAME LAUNCH CRP129X/CRP129+FULL OBDII FUNCTIONS】This launch crp123x scan tool featuring 4 ECU systems(Engine/Transmission/ABS/SRS) to read/clear codes, viewing live data stream(displayed in graphic), and turning off system warning lights. ➤provide standard OBD/EOBD diagnostics as Read/Clear fault codes, Live Data in Graphic, Retrieves Vehicle Info, I/M readiness,DTC Lookup etc. ➤Diagnostic Report will help users avoid blind maintenance, offer solution,save time
- 【HEALTH REPORT+WIFI LIFETIME FREE UPDATE】Automatically identify vehicle information,complete rapid diagnosis,Quick ALL-MODULE Health Report Generation➤One-Click Lifetime Free Update via Wi-Fi fixed more bugs and Upgrade new makes up to 2021 models. Note: LAUNCH 123X scan tool ONLY supports cars from 2005 and newer for ABS/SRS/Transmission system➤For OBD2,EOBD,JOBD,KOBD 12v cars SUV, light truck/hybrids can work on most 1996 and newer OBDII-compliant vehicles in US,Europe,Asia
- 【 AUTOVIN + BATTERY VOLTAGE TEST+10 LANGUAGES】Based on upgraded version of VII+, LAUNCH CRP123X code reader featuring more easy to use fuctions as ➤AutoVIN automatical fastly retrieves vehicle VIN for troubleshooting accurately; ➤Battery Voltage service monitors Real-time battery voltage graphing helps to Judge the state of the battery.➤ Beside, car scanner supports 10 Languages: English, Spanish, French, German, Italian, Russian, Japanese, Korean, Portuguese,Chinese
- 【DATA RECORD & REPORT & PRINT + TECHNICAL FEEDBACK】This car scanner can ability to graph, data record, playback, print report (share via email) for further analysis; ➤Diagnostic Report automatically records the basic diagnosis report, will help users avoid blind maintenance, saving money/time make diagnostic easily. ➤ONLINE FEEDBACK will provide best-possible solutions for your issues in time. 24 Hours NON STOP Hassle-Free Technic Support. Time IS Money- Newest Unique
Last update on 2021-12-08 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-12-08 / Affiliate links / Images from Amazon Product Advertising API