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September 30, 2021 NHTSA CAMPAIGN NUMBER: 21V765000
Child Seat May Not Attach Properly/FMVSS 225
An improperly attached child seat can increase the risk of injury in a crash.
NHTSA Campaign Number: 21V765000
Manufacturer Ford
Motor Company
Components SEATS, CHILD SEAT
Potential Number of Units Affected 37,625
Summary
Ford Motor Company (Ford) is recalling certain 2020-2021 Ranger Super Cab vehicles equipped with rear seats containing fixed head restraints. The fixed head restraints may interfere with proper installation of certain types of child seats. Additionally, the child seat may not attach properly to the lower-rear anchors. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, “Child Restraint Anchorage System.”
Remedy
Dealers will inspect the rear-lower child restraint anchorages for correct alignment and adjust as necessary. Separately, dealers will replace the non-removable head restraints with removable head restraints, free of charge. Interim owner notification letters were mailed on November 5, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C24.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Ranger
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Ranger Super Cab | 2020-2021 | Michigan Assy Plant | July 16, 2019 through September 20, 2021 |
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor
Vehicle Safety Standard (FMVSS) No. 225. Child Restraint Anchorage Systems. On affected vehicles, the rear seat head restraints may interfere with proper installation of certain taller child seats. Additionally, the lower rear child seat anchorages may be improperly aligned which may increase the difficulty of installing a child seat with rigid anchor attachments.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the left and right rear head restraints and perform an inspection of the rear seat child restraint anchorages for straightness and adjust if needed with provided instructions.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of March 7, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
Owners can continue to safely drive their vehicles. If a child seat is not properly installed, it can increase the risk of injury in a crash.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity |
| Obtain Locally | ¼”-inch Wide X 14”-inch Long Aluminum U-Channel | |
| MB3Z-21611A08-AB | Rear Head Restraint Vinyl Ebony | 2 |
| MB3Z-21611A08-CC | Rear Head Restraint Cloth Ebony | 2 |
| MB3Z-21611A08-DC | Rear Head Restraint Salerno Ebony | 2 |
| MB3Z-21611A08-DD | Rear Head Restraint Salerno Medium Stone | 2 |
| MB3Z-21611A08-CD | Rear Head Restraint Cloth Medium Stone | 2 |
| MB3Z-21611A08-BB | Rear Head Restraint Ash Black | 2 |
CERTAIN 2021 MODEL YEAR RANGER SUPER CAB VEHICLES — CHILD RESTRAINT ANCHOR
SERVICE PROCEDURE
1. Locally obtain a section of 1/4 inch (6.35 mm) aluminum trim channel and cut to14 inches (355.5 mm) in length. The Aluminum trim channel can be found at your local hardware store in the”Metal Pieces and Welding Supplies” isle. See Figure 1.
2. Remove both the Right Hand (RH) and the Left Hand (LH) rear seat cushions. Please follow the Workshop Manual (WSM) procedures in Section 501-10B.
3. On both sides, position the rear seat backrest bolt cover upward. See Figure 2.
4. On both sides, remove the rear seat backrest bolts. See Figure 3.
5. On both sides, release the clip and remove the rear seat backrest. See Figure 4.
6. On both sides of the vehicle, place the 1/4 inch (6.35 mm) aluminum trim channel over the child restraint anchors. If the aluminum trim channel fits over both of the child restraint anchors that side of the vehicle is considered a pass. See Figure 5. Did either rear RH or LH child restraint anchors fail?
Yes – Proceed to Step 7.
No – Proceed to Step 9.
7. Cover a 12 inch (305 mm) pry bar with a clean shop rag and adjust the affected child restraint anchor(s) in a clockwise rotation. See Figure 6.
8. Place the 1/4 inch (6.35 mm) aluminum trim channel over the adjusted child restraint anchor(s). Does the affected child restraint anchor(s) fit within the aluminum trim channel? See Figure 7.
Yes – Proceed to Step 9.
No – Proceed to Step 7.
9. Press inward on the head restraint locks, then remove and discard both rear headrests. See Figure 8.
10. Install the new headrest by reversing the removal procedure See Figure 8.
NOTE: Do not install a new retaining clip to the seat back.
11. On both sides, install the rear seat backrests. See Figure 9.
12. On both sides, install the rear seat backrest bolts. See Figure 10.
- Torque: 35 lb.ft (48 Nm)
13. On both sides, position back the rear seat backrest bolt covers. See Figure 11.
14. Install both the RH and the LH rear seat cushions. Please follow the WSM procedures in Section 501-10B. This completes the recall.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
On July 29, 2021, Ford’s Critical Concern Review Group (CCRG) was informed of a supplier rear seat child restraint system benchmarking evaluation on a 2021 model year Ranger Super Cab with results that differed from Ford’s internal FMVSS 225 certification results. Investigation was undertaken to understand the supplier’s evaluation methods, and how they compared with Ford’s certification methods.
August – September 2021
It was discovered that the supplier used a different test fixture to measure pitch and lower child restraint anchorage set-back dimensions for this seat configuration than the fixture used by Ford for certification. FMVSS 225 specifies that one of two unique test fixtures (560mm tall vs. 720mm tall) be used for compliance certification, depending on specific vehicle and seat parameters. A subsequent review of Ranger rear seat design changes identified that a fixed, non-removable rear seat head restraint was introduced on Ranger at the beginning of the 2020 model year. Based on this fixed head restraint design, the Ranger rear seat lower child restraint anchorages should have been re-certified to FMVSS 225 for 2020 and 2021 model years using the 720mm tall test fixture, rather than the 560mm fixture that was correctly used to certify the prior design. Analysis, including CAD evaluations with the 720mm test fixture, identified potential concerns with the pitch and wire set-back requirements of FMVSS 225 S9.2.1 (pitch) and S9.2.2(a) (setback) for 2020-2021 model year Ranger vehicles equipped with the fixed, non-removable head restraint.
During this investigation, vehicles from multiple model years were inspected to evaluate design variation. During these inspections, it was separately observed that the rear lower child restraint anchorages on certain 2021 model year vehicles were not “….straight, horizontal and transverse” as required by FMVSS 225 S9.1.1(b).
On September 27, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | RANGER | 2020-2021 |
13 Associated Documents
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V765-5979.pdf 129.975KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C24 Certain 2020-2021 Model Year Ranger Super Cab Vehicles Rear Seat Child Restraint Anchorage System
RCMN-21V765-5352.pdf 847.828KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C24 Supplement # 1 Certain 2020-2021 Model Year Ranger Super Cab Vehicles Rear Seat Child Restraint Anchorage System
RCMN-21V765-4003.pdf 1679.848KB
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Noncompliance Notice 573 Report
RCLRPT-21V765-1155.PDF 215.195KB
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Manufacturer Notices(to Dealers,etc) – Dealer Message re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 21C24 Certain 2020-2021 Model Year Ranger Super Cab Rear Seat Child Restraint Anchors
RCMN-21V765-8609.pdf 145.714KB
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Recall Acknowledgement
RCAK-21V765-5978.pdf 645.333KB
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Miscellaneous Document – Chronology
RMISC-21V765-1344.pdf 60.787KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C24 Supplement # 2 Certain 2020-2021 Model Year Ranger Super Cab Vehicles Rear Seat Child Restraint Anchorage System
RCMN-21V765-4485.pdf 1908.134KB
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Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C24 Supplement # 3 Certain 2020-2021 Model Year Ranger Super Cab Vehicles Rear Seat Child Restraint Anchorage System
RCMN-21V765-4610.pdf 1906.135KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V765-8512.pdf 133.251KB
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Recall Quarterly Report #1, 2022-1
RCLQRT-21V765-3513.PDF 211.144KB
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ISSUED Renotification Notice
RCRN-21V765-7561.pdf 549.133KB
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Recall Quarterly Report #2, 2022-2
RCLQRT-21V765-9099.PDF 211.247KB
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© Copyright 2021 Ford Motor Company 01325 25C24/DTB124C251 November 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C24 / NHTSA Recall 21V765 2020 Ranger Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 225 Child Restraint Anchorage System. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the rear seat head restraints may interfere with proper installation of certain taller child seats. Additionally, the lower rear child seat anchorages on your vehicle may be improperly aligned which may increase the difficulty to install a child seat with rigid anchor attachments. What is the risk? If a child seat is not properly installed, it can increase the risk of injury in a crash. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available early 1st quarter 2022. What should you do? If you use or plan to install a child seat in the rear seat, verify that the child seat is installed according the child seat model-specific instruction manual. l Check that the attachment anchors are properly attached to the vehicle’s lower anchorage system. If the child seat’s rigid anchors cannot be secured, contact your dealer to have the vehicle’s anchorages adjusted before using or installing a child seat in the rear seat. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 © Copyright 2021 Ford Motor Company 01325 25C24/DTB124C251 What should you do? (continued) l If your child seat contacts the head restraint, park your vehicle on a level surface to adjust the child seat to meet the installation instructions (Refer to seat model-specific instruction manual). Images below are examples of an improperly installed child seat. If the child seat cannot be adjusted to meet the seat installation specifications, do not use the child seat in your vehicle. A new rear seat head restraint is expected to be available early 1st quarter 2022 to allow for easier installation and adjustment of the child seat. Not OK Child Seat Gap At The Seat Base Not OK Level Indicator Out Of Range When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this compliance recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle, if you do not install a child seat in the rear of the vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Thank you for your attention to this important matter. Ford Customer Service Division 7 of 15 A/8/000001/1 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Noviembre de 2021 14 of 15 A/15/000001/1 © Copyright 2021 Ford Motor Company 01325 25C24/DTB124C251 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de cumplimiento 21C24 / Campaña 21V765 de la NHTSA 2020 Ranger Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) 225 Sistema de anclaje del sistema de protección para niños. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Las cabeceras del asiento trasero de su vehículo podrían interferir con la correcta instalación de algunos asientos para niños más altos. Adicionalmente, los anclajes inferiores traseros del asiento para niños de su vehículo podrían estar incorrectamente alineados, lo cual podría aumentar la dificultad para instalar un asiento para niños con conexión de anclaje rígido. ¿Qué riesgo existe? Si un asiento para niños no está correctamente instalado, el riesgo de sufrir lesiones en caso de choque aumenta. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles a comienzos del 1er trimestre de 2022. ¿Qué debe hacer? Si utiliza o planea utilizar un asiento para niños en el asiento trasero, verifique que este se instale según el manual de instrucciones específico del modelo del asiento para niños. l Compruebe que los anclajes de conexión estén correctamente fijados al sistema de anclaje inferior del vehículo. Si los anclajes rígidos del asiento para niños no se pueden fijar, póngase en contacto con el distribuidor para ajustar los anclajes del vehículo antes de utilizar o instalar un asiento para niños en el asiento trasero. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 15 of 15 A/16/000001/1 © Copyright 2021 Ford Motor Company 01325 25C24/DTB124C251 ¿Qué debe hacer? (continuación) l Si el asiento para niños tiene contacto con la cabecera, estacione el vehículo en una superficie nivelada para ajustar el asiento para niños para que cumpla con las instrucciones de instalación (consulte el manual de instrucciones específico del modelo del asiento). Las imágenes a continuación son ejemplos de un asiento para niños instalado incorrectamente. Si el asiento para niños no se puede ajustar para que cumpla con las especificaciones de la instalación del asiento, no use el asiento para niños en su vehículo. Se espera que las nuevas cabeceras traseras estarán disponibles a comienzos del 1er trimestre de 2022 para permitir una instalación más sencilla y mejor ajuste del asiento para niños. No correcto Espacio en el asiento para niños en la base del asiento No correcto Indicador de nivel fuera de rango Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo si no instala un asiento para niños en la parte trasera del vehículo. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente
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May, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2020 Ranger has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21C24 – Child Restraint RAP Cab rear ISOFIX What is the issue? On your vehicle, the rear seat head restraints may interfere with proper installation of certain taller child seats. Additionally, the lower rear child seat anchorages on your vehicle may be improperly aligned which may increase the difficulty to install a child seat with rigid anchor attachments. If a child seat is not properly installed, it can increase the risk of injury in a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Mayo de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2020 Ranger las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 21C24 – ISOFIX trasero de asiento de seguridad para niños RAP Cab ¿Cuál es el problema? Las cabeceras del asiento trasero de su vehículo podrían interferir con la correcta instalación de algunos asientos para niños más altos. Adicionalmente, los anclajes inferiores traseros del asiento para niños de su vehículo podrían estar incorrectamente alineados, lo cual podría aumentar la dificultad para instalar un asiento para niños con conexión de anclaje rígido. Si un asiento para niños no está correctamente instalado, el riesgo de sufrir lesiones en caso de choque aumenta. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000145 / 289 / 145 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION REMOVE THESE SIDE EDGES FIRST THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0003668 A / 000000000000145 / 145 ùù
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March 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C24 / NHTSA Recall 21V756 2020 Ranger Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 225 Child Restraint Anchorage System. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the rear seat head restraints may interfere with proper installation of certain taller child seats. Additionally, the lower rear child seat anchorages on your vehicle may be improperly aligned which may increase the difficulty to install a child seat with rigid anchor attachments. What is the risk? If a child seat is not properly installed, it can increase the risk of injury in a crash. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the left and right rear head restraints and perform an inspection of the rear seat child restraint anchorages for straightness and adjust if needed with provided instructions free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 21C24. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you use or plan to install a child seat in the rear seat, verify that the child seat is installed according the child seat model-specific instruction manual. l Check that the attachment anchors are properly attached to the vehicle’s lower anchorage system. If the child seat’s rigid anchors cannot be secured, contact your dealer to have the vehicle’s anchorages adjusted before using or installing a child seat in the rear seat. l If your child seat contacts the head restraint, park your vehicle on a level surface to adjust the child seat to meet the installation instructions (Refer to seat model-specific instruction manual). Images below are examples of an improperly installed child seat. If the child seat cannot be adjusted to meet the seat installation specifications, do not use the child seat in your vehicle. A new removeable rear seat head restraint is available to allow for easier installation and adjustment of the child seat. © Copyright 2022 Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Not OK Child Seat Gap At The Seat Base Not OK Level Indicator Out Of Range If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V756. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 08367 21C24 PA/DTB121C241 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de cumplimiento 21C24 / Campaña 21V756 de la NHTSA 2020 Ranger Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) 225 Sistema de anclaje del sistema de protección para niños. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Las cabeceras del asiento trasero de su vehículo podrían interferir con la correcta instalación de algunos asientos para niños más altos. Adicionalmente, los anclajes inferiores traseros del asiento para niños de su vehículo podrían estar incorrectamente alineados, lo cual podría aumentar la dificultad para instalar un asiento para niños con conexión de anclaje rígido. ¿Qué riesgo existe? Si un asiento para niños no está correctamente instalado, el riesgo de sufrir lesiones en caso de choque aumenta. ¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar las cabeceras traseras izquierda y derecha y a realizar una inspección de los anclajes de los sistemas de sujeción para niños en el asiento trasero para comprobar su rectitud y ajustar, si fuera necesario, conforme a las instrucciones proporcionadas, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 21C24. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si utiliza o planea utilizar un asiento para niños en el asiento trasero, verifique que este se instale según el manual de instrucciones específico del modelo del asiento para niños. l Compruebe que los anclajes de conexión estén correctamente fijados al sistema de anclaje inferior del vehículo. Si los anclajes rígidos del asiento para niños no se pueden fijar, póngase en contacto con el distribuidor para ajustar los anclajes del vehículo antes de utilizar o instalar un asiento para niños en el asiento trasero. l Si el asiento para niños tiene contacto con la cabecera, estacione el vehículo en una superficie nivelada para ajustar el asiento para niños para que cumpla con las instrucciones de instalación (consulte el manual de instrucciones específico del modelo del asiento). Las imágenes a continuación son ejemplos de un asiento para niños instalado incorrectamente. Si el asiento para niños no se puede ajustar para que cumpla con las especificaciones de la instalación del asiento, no use el asiento para niños en su vehículo. Una nueva cabecera del asiento trasero removible está disponible para permitir una instalación más sencilla y un mejor ajuste del asiento para niños. Marzo de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Not OK Child Seat Gap At The Seat Base Not OK Level Indicator Out Of Range Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 21V756 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 08367 21C24 PA/DTB121C241 © Copyright 2022 Ford, División de Servicio al Cliente
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Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 1, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 21C24 Certain 2020-2021 Model Year Ranger Super Cab Rear Seat Child Restraint Anchors AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Ranger Super Cab 2020-2021 Michigan Assy Plant July 16, 2019 through September 20, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 225. The fixed, non-removable rear seat head restraint may interfere with proper installation of taller rigid anchor mounted child seats. Additionally, the lower rear child seat anchors may not be straight, which may increase the difficulty to properly attach a child seat. If a child seat is not properly attached to the lower anchors it can increase risk of injury in a crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety and compliance recall. A complete Dealer Bulletin will be provided to dealer’s late 4th quarter 2021, when it is anticipated that parts ordering information and repair instructions will be available to support this compliance recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson
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Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 11, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C24 Supplement # 3 Certain 2020-2021 Model Year Ranger Super Cab Vehicles Rear Seat Child Restraint Anchorage System NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C24 S# 2 Certain 2020-2021 Model Year Ranger Super Cab Vehicles Rear Seat Child Restraint Anchors New! REASON FOR THIS SUPPLEMENT Rear Head Restraints are no longer on restricted order. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Ranger Super Cab 2020-2021 Michigan Assy Plant July 16, 2019 through September 20, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 225. Child Restraint Anchorage Systems. On affected vehicles, the rear seat head restraints may interfere with proper installation of certain taller child seats. Additionally, the lower rear child seat anchorages may be improperly aligned which may increase the difficulty of installing a child seat with rigid anchor attachments. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the left and right rear head restraints and perform an inspection of the rear seat child restraint anchorages for straightness and adjust if needed with provided instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of March 7, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Copyright 2022 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C24 Supplement # 3 Certain 2020-2021 Model Year Ranger Super Cab Vehicles Rear Seat Child Restraint Anchorage System OASIS ACTIVATION OASIS was activated on October 1, 2021 FSA VIN LISTS ACTIVATION FSA VIN Lists was made available through https://web.fsavinlists.dealerconnection.com on October 1, 2021. Owner names and addresses will be available the week of March 21, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Owners can continue to safely drive their vehicles. If a child seat is not properly installed, it can increase the risk of injury in a crash. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C24 Supplement # 3 Certain 2020-2021 Model Year Ranger Super Cab Vehicles Rear Seat Child Restraint Anchorage System OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 21C24 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Provision for quarter inch aluminum U-channel: ¼” wide X 14” long U-Channel NOTE: This is a one-time charge per dealer as tool can be used on multiple vehicles. Do not charge this amount more than once. o Program Code: 21C24 o Misc. Expense: OTHER o Amount: Up to $10.00 Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C24 Supplement # 3 Certain 2020-2021 Model Year Ranger Super Cab Vehicles Rear Seat Child Restraint Anchorage System LABOR ALLOWANCES Description Labor Operation Labor Time Inspection: Both Rear Seat Anchors Pass FSA stays open until head restraints are available. 21C24AA 0.3 Hours Inspection: Inspect Both Rear Seat Anchors, One seat fails, remove one seat back / Adjust Rear Child Anchors FSA stays open until head restraints are available. 21C24BB 0.3 Hours Inspection: Inspect Both Rear Seat Anchors, Both seats fail, remove both seat backs / Adjust Rear Child Anchors FSA stays open until head restraints are available. 21C24CC 0.4 Hours Note: The above Labor operations can only be claimed on RO’s open on or prior to February 22, 2022. These labor operations will expire July 1, 2022. LABOR ALLOWANCES Description Labor Operation Labor Time Inspection: Both Rear Seat Anchors Pass Replace Both Rear Head Restraints. 21C24B 0.3 Hours Inspection: Rear Seat Removal: One seat fails / Adjust Rear Child Anchors Replace Both Rear Head Restraints. 21C24C 0.4 Hours Inspection: Rear Seat Removal: Both seats fail / Adjust Rear Child Anchors Replace Both Rear Head Restraints. 21C24D 0.4 Hours Only one labor operation can be claimed per repair. Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C24 Supplement # 3 Certain 2020-2021 Model Year Ranger Super Cab Vehicles Rear Seat Child Restraint Anchorage System NEW! PARTS REQUIREMENTS / ORDERING INFORMATION Order the parts below through normal order processing channels: Part Number Description Order Quantity Claim Quantity Obtain Locally ¼”-inch Wide X 14”-inch Long Aluminum U-Channel Claim as MISC other up to $10.00 MB3Z-21611A08-AB Rear Head Restraint Vinyl Ebony 2 2 MB3Z-21611A08-CC Rear Head Restraint Cloth Ebony 2 2 MB3Z-21611A08-DC Rear Head Restraint Salerno Ebony 2 2 MB3Z-21611A08-DD Rear Head Restraint Salerno Medium Stone 2 2 MB3Z-21611A08-CD Rear Head Restraint Cloth Medium Stone 2 2 MB3Z-21611A08-BB Rear Head Restraint Ash Black 2 2 DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C24 Supplement # 3 Certain 2020-2021 Model Year Ranger Super Cab Vehicles Rear Seat Child Restraint Anchorage System EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. Inspect the replaced parts to verify the FSA repair was completed. If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 8 COMPLIANCE RECALL 21C24-S3 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 CERTAIN 2021 MODEL YEAR RANGER SUPER CAB VEHICLES — CHILD RESTRAINT ANCHOR SERVICE PROCEDURE 1. Locally obtain a section of 1/4 inch (6.35 mm) aluminum trim channel and cut to14 inches (355.5 mm) in length. The Aluminum trim channel can be found at your local hardware store in the”Metal Pieces and Welding Supplies” isle. See Figure 1. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21434A ALUMINUM TRIM CHANNEL FIGURE 1 2. Remove both the Right Hand (RH) and the Left Hand (LH) rear seat cushions. Please follow the Workshop Manual (WSM) procedures in Section 501-10B. ATTACHMENT III PAGE 2 OF 8 COMPLIANCE RECALL 21C24-S3 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21434E FIGURE 2 3. On both sides, position the rear seat backrest bolt cover upward. See Figure 2. ATTACHMENT III PAGE 3 OF 8 COMPLIANCE RECALL 21C24-S3 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 4.On both sides, remove the rear seat backrest bolts. See Figure 3. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21434F FIGURE 3 5.On both sides, release the clip and remove the rear seat backrest. See Figure 4. 21434G E293198 FIGURE 4 ATTACHMENT III PAGE 4 OF 8 COMPLIANCE RECALL 21C24-S3 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 6. On both sides of the vehicle, place the 1/4 inch (6.35 mm) aluminum trim channel over the child restraint anchors. If the aluminum trim channel fits over both of the child restraint anchors that side of the vehicle is considered a pass. See Figure 5. Did either rear RH or LH child restraint anchors fail? Yes – Proceed to Step 7. No – Proceed to Step 9. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21434B PASS FAIL ALUMINUM TRIM CHANNEL FIGURE 5 7. Cover a 12 inch (305 mm) pry bar with a clean shop rag and adjust the affected child restraint anchor(s) in a clockwise rotation. See Figure 6. 21434C FIGURE 6 ATTACHMENT III PAGE 5 OF 8 COMPLIANCE RECALL 21C24-S3 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 8. Place the 1/4 inch (6.35 mm) aluminum trim channel over the adjusted child restraint anchor(s). Does the affected child restraint anchor(s) fit within the aluminum trim channel? See Figure 7. Yes – Proceed to Step 9. No – Proceed to Step 7. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21434B PASS FAIL ALUMINUM TRIM CHANNEL FIGURE 7 9. Press inward on the head restraint locks, then remove and discard both rear headrests. See Figure 8. E293192 1 2 STUD FOR MISSING NUT 21434D FIGURE 8 ATTACHMENT III PAGE 6 OF 8 COMPLIANCE RECALL 21C24-S3 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 10. Install the new headrest by reversing the removal procedure See Figure 8. NOTE: Do not install a new retaining clip to the seat back. 11. On both sides, install the rear seat backrests. See Figure 9. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21434H E293198 FIGURE 9 ATTACHMENT III PAGE 7 OF 8 COMPLIANCE RECALL 21C24-S3 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 12. On both sides, install the rear seat backrest bolts. See Figure 10. • Torque: 35 lb.ft (48 Nm) PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21434J FIGURE 10 ATTACHMENT III PAGE 8 OF 8 COMPLIANCE RECALL 21C24-S3 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21434K FIGURE 11 13. On both sides, position back the rear seat backrest bolt covers. See Figure 11. 14. Install both the RH and the LH rear seat cushions. Please follow the WSM procedures in Section 501-10B. This completes the recall. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
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