| “This site contains affiliate links for which OEMDTC may be compensated” |
October 15, 2020 NHTSA CAMPAIGN NUMBER: 20V635000
Tire Pressure Monitoring System Malfunction
Low tire pressure may lead to poor vehicle handling and a possible loss of vehicle control, increasing the risk of crash.
NHTSA Campaign Number: 20V635
Manufacturer Ford Motor Company
Components TIRES, ELECTRICAL SYSTEM
Potential Number of Units Affected 689
Summary
Ford Motor Company (Ford) is recalling certain 2020 Escape vehicles equipped with a key-start ignition system. The Body Control Module (BCM) intermittently may not pick up the signal from the rear Tire Pressure Monitoring System (TPMS) sensors or the Remote Key Fob. In the event of a low tire pressure condition, the TPMS system may not provide an adequate warning.
Remedy
Ford will notify owners, and dealers will replace the BCM, free of charge. Owners are advised that two key fobs are required for the repair to be completed. The recall began December 1, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S59.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the Body Control Module (BCM) Radio Frequency (RF) Receiver may not pick up the signal from the rear Tire Pressure Monitoring System (TPMS) sensors or the Remote Key Fob (RKE). Drivers may experience:
- Intermittent TPMS malfunction cluster warnings that may clear.
- RKE fobs that operate only at a reduced distance from the vehicle.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the BCM. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Note: Two remote key fobs are required to be present in vehicle to complete the repair.
TPMS sensor replacement will not resolve this condition.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 23, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity | Claim Quantity |
| LX6Z-15604-Y | BCM | 1 | 1 |
CERTAIN 2020 MODEL YEAR ESCAPE VEHICLES — BODY CONTROL MODULE REPLACEMENT
WARNING: Do not proceed unless you have a minimum of two keys present prior to beginning this procedure.
SERVICE PROCEDURE
1. Connect a battery charger to the battery to make sure it is charged to maintain proper battery voltage. Please follow the Workshop Manual (WSM) procedures in Section 414-01.
2. Using a diagnostic scan tool, begin the Programmable Module Installation (PMI) process for the Body Control Module (BCM) following the on-screen instructions. Please follow the WSM procedures in Section 418-01.
3. On the front passenger side, remove the retainers and the lower insulation panel. See Figure 1.
4. Using a trim tool, release the clips and remove the trim panel. See Figure 2.
5. Disconnect the BCM electrical connectors. See Figure 3.
6. Release the clips and remove and discard the BCM. See Figure 4.
7. Install the new BCM by reversing Steps 3 through 6, then proceed to Step 8.
NOTE: Verify at least 2 of the vehicle keys are available prior to carrying out this procedure.
8. Using the diagnostic scan tool, complete the PMI process for the BCM following the on-screen instructions. Please follow the Workshop Manual (WSM) procedures in Section 418-01.
9. Train the tire pressure sensors. Please follow the WSM procedures in Section 204-04B.
10. Run the immobilizer application. Under the PCM tab, select the PCM – Passive Anti-Theft System Programming (PATS) procedure then, when prompted, select Module Initialization (Parameter Reset) and follow the on-screen instructions.
11. Using the diagnostic scan tool, carry out the BCM self-test (must include an on-demand self-test) and then repeat the self-test to confirm all Diagnostic Trouble Codes (DTC’s) have been cleared.
12. Disconnect the battery charger from the vehicle battery. Please follow the WSM procedures in Section 414-01.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Ford Media Center
FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA AND ONE SAFETY COMPLIANCE RECALL IN CANADA
Oct 19, 2020 | DEARBORN, Mich.
DEARBORN, Mich., Oct. 19, 2020 – Ford Motor Company is issuing two safety recalls in North America and one safety compliance recall in Canada.
Safety recall for select 2019-20 Ford Transit Connect vehicles equipped with the 2.5-liter engine
In affected vehicles, the software calibration for the engine failsafe cooling strategy contains temperature threshold values that are higher than intended. In the event of elevated engine temperatures due to coolant loss, there will be a delay in vehicles invoking the failsafe cooling strategy, resulting in engine temperatures exceeding critical limits. Under severe cases, running the engine at temperatures above critical limits for prolonged periods of time could result in engine damage and increase the risk of fire.
Ford is not aware of any reports of accident, injury or fire related to this condition.
This action affects 2,903 vehicles in the U.S. and federal territories and 584 in Canada. Affected vehicles were built at Valencia Assembly Plant from Aug. 2, 2018, to July 30, 2020.
Dealers will update the powertrain control module. The Ford reference number for this recall is 20S60.
Safety recall for select 2020 Ford Escape vehicles
In affected vehicles, the tire pressure monitoring system may function in a reduced capacity and may intermittently fail to adequately warn a driver of low air pressure in the rear tires. Driving with low tire pressure could lead to poor vehicle handling and control, increasing the risk of a crash.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 689 vehicles in the U.S. and 19 in Canada. Affected vehicles were built at Louisville Assembly Plant from June 26, to Aug. 14, 2020.
Dealers will replace the body control module. The Ford reference number for this recall is 20S59.
Safety compliance recall for select 2017–20 Ford Mustang Shelby GT350 and GT500 vehicles in Canada only
In affected vehicles, the daytime running lamps may not activate as required. If the daytime running lights do not activate, the vehicle may be less visible to other drivers during the day. The reduced visibility of other drivers may increase the risk of a crash.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 833 vehicles in Canada. Affected vehicles were built at Flat Rock Assembly Plant from Sept. 22, 2016, to July 12, 2020.
Dealers will update the body control module software. The Ford reference number for this recall is 20C21.
SEOCONTENT-START
March, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Escape has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
20S59 – Body control module replacement
What is the
issue?
On your vehicle, it may be possible that the Body Control Module (BCM) intermittently may not
pick up the signal from the rear Tire Pressure Monitoring System (TPMS) sensors or the
Remote Key Fob.
This may result in an inadequate TPMS warning in the event of a low tire pressure condition,
intermittent TPMS malfunction cluster warnings, or Remote Key Fobs that operate at a
reduced distance from the vehicle. Low tire pressure may lead to poor vehicle handling and a
possible loss of vehicle control, increasing the risk of crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Marzo de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 Escape las reparaciones necesarias correspondientes a la campaña
de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
20S59 – Reemplazo del módulo de control de la carrocería
¿Cuál es el
problema?
Es posible que el módulo de control de la carrocería (BCM) de su vehículo de forma
intermitente no reciba la señal de los sensores traseros del sistema de monitoreo de la
presión de las llantas (TPMS) o del llavero transmisor.
Esto se podría traducir en una advertencia no correspondiente del TPMS en caso de existir
una condición de presión de llanta baja, advertencias intermitentes de mal funcionamiento
del TPMS en el tablero o llaveros transmisores que funcionan a una distancia reducida del
vehículo. Una baja presión de las llantas podría provocar una maniobrabilidad deficiente del
vehículo y una posible pérdida de control, lo cual aumenta el riesgo de choque.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
P.O. BOX 1904
DEARBORN, MI 48121-1904
******************************************************************************************************
November 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S59 / NHTSA Recall 20V-635
2020 Escape
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible that the Body Control Module (BCM)
intermittently may not pick up the signal from the rear Tire Pressure
Monitoring System (TPMS) sensors or the Remote Key Fob.
What is the risk? This may result in an inadequate TPMS warning in the event of a low tire
pressure condition, intermittent TPMS malfunction cluster warnings, or
Remote Key Fobs that operate at a reduced distance from the vehicle. Low
tire pressure may lead to poor vehicle handling and a possible loss of vehicle
control, increasing the risk of crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace the BCM free of
charge (parts and labor). Note: Two remote key fobs are required to
complete this repair.
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
20S59. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
NOTE: Two remote key fobs are required to complete this repair, please
bring two remote key fobs with you to the dealership or the dealer will
not be able to complete the BCM replacement.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
www.owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any vehicle
damage that may result from the failure to have this recall performed on a
timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving and paying for parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
www.owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,
and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety
Recall 20V635.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S59 / Campaña 20V-635 de la NHTSA
2020 Escape
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el módulo de control de la carrocería (BCM) de su vehículo de
forma intermitente no reciba la señal de los sensores traseros del sistema de
monitoreo de la presión de las llantas (TPMS) o del llavero transmisor.
¿Qué riesgo existe? Esto se podría traducir en una advertencia no correspondiente del TPMS en
caso de existir una condición de presión de llanta baja, advertencias
intermitentes de mal funcionamiento del TPMS en el tablero o llaveros
transmisores que funcionan a una distancia reducida del vehículo. Una baja
presión de las llantas podría provocar una maniobrabilidad deficiente del
vehículo y una posible pérdida de control, lo cual aumenta el riesgo de
choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reemplazar el BCM sin
costo alguno (piezas y mano de obra). Nota: se requieren dos llaveros
transmisores para llevar a cabo esta reparación.
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 20S59. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
NOTA: se requieren dos llaveros transmisores para llevar a cabo esta
reparación, no olvide llevar dos llaveros transmisores al distribuidor, de
lo contrario no podrá realizar el reemplazo del BCM.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la
cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que
realice esta campaña lo antes posible.
Noviembre de 2020
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
¿Qué debe hacer?
(continuación)
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con su
distribuidor local para confirmar las horas de servicio actuales. Para obtener
más información sobre cómo Ford y su distribuidor local están trabajando
arduamente para mantenerlo en las calles durante estos tiempos difíciles,
visite www.owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: www.owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
www.fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.
Referencia: campaña de seguridad 20V635 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
******************************************************************************************************
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
October 15, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 20S59
Certain 2020 Model Year Escape Vehicles
Body Control Module Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Escape 2020 Louisville June 26, 2020 through August 14, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the Body Control Module (BCM) Radio Frequency (RF) Receiver may
not pick up the signal from the rear Tire Pressure Monitoring System (TPMS) sensors or the Remote Key
Fob (RKE). Drivers may experience:
• Inadequate TPMS warning in the event of a low tire pressure condition.
• Intermittent TPMS malfunction cluster warnings that may clear.
• RKE that operate only at a reduced distance from the vehicle.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A
complete Dealer Bulletin will be provided to dealers late November, when it is anticipated that parts
ordering information and repair instructions will be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening a RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering information
have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up
to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society
(PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under
the SSSC tab.
Sincerely,
David J. Johnson
********************************************************************************************************
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
November 10, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S59
Certain 2020 Model Year Escape Vehicles
Body Control Module Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Escape 2020 Louisville June 26, 2020 through August 14, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Copyright 2020 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S59
Certain 2020 Model Year Escape Vehicles
Body Control Module Replacement
OASIS ACTIVATION
OASIS was activated on October 15, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on October 15,
2020. Owner names and addresses will be available by December 8, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S59
Certain 2020 Model Year Escape Vehicles
Body Control Module Replacement
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
Part shortages do not qualify for rental vehicles for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(20S59) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Copyright 2020 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S59
Certain 2020 Model Year Escape Vehicles
Body Control Module Replacement
LABOR ALLOWANCES
Description Labor Operation Labor Time
Replace the BCM
NOTE: Two keys are required to complete this repair 20S59B 0.6 Hours
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | ESCAPE | 2020 |
Reload document 
Open in new tab 
, VCMM
