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October 15, 2020 NHTSA CAMPAIGN NUMBER: 20V636000
If the engine overheats, it can result in engine damage and increase the risk of a fire.
NHTSA Campaign Number: 20V636
Manufacturer Ford
Motor Company
Components ENGINE AND ENGINE COOLING, POWER TRAIN
Potential Number of Units Affected 2,903
Summary
Ford Motor Company (Ford) is recalling certain 2019-2020 Transit Connect vehicles equipped with 2.5L engines. The powertrain control module (PCM) software has fail-safe temperature threshold values higher than intended for the engine. This may delay the fail-safe cooling strategy in the event of coolant loss and result in engine overheating.
Remedy
Ford will notify owners, and dealers will update the PCM software, free of charge. The recall began November 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S60.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the engine fail safe cooling strategy will be delayed in taking action to reduce engine coolant temperatures in the event the coolant temperatures have exceeded normal operating limits. It is possible that an overheated engine could cause damage to the internal components and external fluid seals. Failure of an oil fluid seal has the possibility of starting a fire if the oil contacts the hot exhaust manifold.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reprogram the Powertrain Control Module (PCM) to the latest level using Ford Diagnosis and Repair System (FDRS). This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 26, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
CERTAIN 2019-2020 MODEL YEAR TRANSIT CONNECT VEHICLES EQUIPPED WITH A 2.5L ENGINEโ POWERTRAIN CONTROL MODULE REPROGRAM
SERVICE PROCEDURE
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after programming, follow normal diagnostic service procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC.
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.
3. Click ‘Read VIN from Vehicle’ or manually enter the VIN.
NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the PCM.
6. From the list on the RH side of the screen, select PCM Software Update.
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the RH side of the screen, select Self-Test and click RUN.
9. Click the Run Selected Tests button in the lower right.
10. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules.
11. Disconnect the battery charger from the 12V battery once the programming has completed.
NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process. This re-learning process may result in firmer than normal upshifts and downshifts for several days.
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.
- Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
- Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
- A hardwired connection is strongly recommended.
- Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
- Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
- Follow all scan tool on-screen instructions carefully.
- Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
- Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select โRead VIN from Vehicleโ and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select โNoโ and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.
Ford Media Center
FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA AND ONE SAFETY COMPLIANCE RECALL IN CANADA
Oct 19, 2020 | DEARBORN, Mich.
DEARBORN, Mich., Oct. 19, 2020 โ Ford Motor Company is issuing two safety recalls in North America and one safety compliance recall in Canada.
Safety recall for select 2019-20 Ford Transit Connect vehicles equipped with the 2.5-liter engine
In affected vehicles, the software calibration for the engine failsafe cooling strategy contains temperature threshold values that are higher than intended. In the event of elevated engine temperatures due to coolant loss, there will be a delay in vehicles invoking the failsafe cooling strategy, resulting in engine temperatures exceeding critical limits. Under severe cases, running the engine at temperatures above critical limits for prolonged periods of time could result in engine damage and increase the risk of fire.
Ford is not aware of any reports of accident, injury or fire related to this condition.
This action affects 2,903 vehicles in the U.S. and federal territories and 584 in Canada. Affected vehicles were built at Valencia Assembly Plant from Aug. 2, 2018, to July 30, 2020.
Dealers will update the powertrain control module. The Ford reference number for this recall is 20S60.
Safety recall for select 2020 Ford Escape vehicles
In affected vehicles, the tire pressure monitoring system may function in a reduced capacity and may intermittently fail to adequately warn a driver of low air pressure in the rear tires. Driving with low tire pressure could lead to poor vehicle handling and control, increasing the risk of a crash.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 689 vehicles in the U.S. and 19 in Canada. Affected vehicles were built at Louisville Assembly Plant from June 26, to Aug. 14, 2020.
Dealers will replace the body control module. The Ford reference number for this recall is 20S59.
Safety compliance recall for select 2017–20 Ford Mustang Shelby GT350 and GT500 vehicles in Canada only
In affected vehicles, the daytime running lamps may not activate as required. If the daytime running lights do not activate, the vehicle may be less visible to other drivers during the day. The reduced visibility of other drivers may increase the risk of a crash.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 833 vehicles in Canada. Affected vehicles were built at Flat Rock Assembly Plant from Sept. 22, 2016, to July 12, 2020.
Dealers will update the body control module software. The Ford reference number for this recall is 20C21.
SEOCONTENT-START
November 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S60 / NHTSA Recall 20V-636
2019 Transit Connect
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the Powertrain Control Module (PCM) may have an
incorrect software calibration related to the engineโs fail safe cooling strategy.
What is the risk? In the event of engine overheating due to loss of engine coolant, the PCM
may be delayed in taking action to reduce the engine temperatures, which
may result in damage to the external sealing surfaces and internal
components of the engine. The failure of an oil seal may lead to oil
contacting the hot exhaust manifold, increasing the risk of fire.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to reprogram the
Powertrain Control Module to the latest software calibration level free of
charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
20S60. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
www.owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition there are other features such as
reserving and paying for parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
www.owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,
and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety
Recall 20V-636.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAรA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaรฑa de seguridad 20S60 / Campaรฑa 20V-636 de la NHTSA
2019 Transit Connect
Nรบmero de identificaciรณn del vehรญculo (VIN):
Este aviso se le envรญa de acuerdo con la Ley Nacional de Seguridad y Trรกnsito de Vehรญculos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehรญculo, con el VIN que aparece mรกs arriba.
Lamentamos esta situaciรณn y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
ยฟCuรกl es el
problema?
El mรณdulo de control del tren motriz (PCM) de su vehรญculo podrรญa presentar
una calibraciรณn incorrecta del software, que se relaciona con la estrategia de
enfriamiento a prueba de fallas del motor.
ยฟQuรฉ riesgo existe? En caso de sobrecalentamiento del motor debido a una pรฉrdida de
refrigerante, el PCM podrรญa demorar en bajar las temperaturas del motor, lo
cual podrรญa generar daรฑos en las superficies externas de sellado y los
componentes internos del motor. Cuando un sello de aceite presenta fallas, el
aceite podrรญa llegar a tocar el mรบltiple de escape caliente, lo cual aumenta el
riesgo de incendio.
ยฟQuรฉ medidas
adoptarรกn Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reprogramar mรณdulo
de control del tren motriz con el nivel de calibraciรณn de software mรกs reciente,
sin costo alguno (piezas y mano de obra).
ยฟCuรกnto tiempo
tomarรก?
El tiempo necesario para esta reparaciรณn serรก de menos de medio dรญa. Sin
embargo, debido a los requisitos de planificaciรณn de servicio, es posible que
su distribuidor tarde un poco mรกs.
ยฟQuรฉ debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaรฑa 20S60. Proporcione el VIN a su distribuidor, el cual
estรก impreso debajo de sus datos al comienzo de esta carta.
Para esta campaรฑa de seguridad, Ford no ha emitido instrucciones de no
manejar el vehรญculo. Deberรก ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo mรกs pronto posible.
Puede continuar manejando su vehรญculo con seguridad.
Si aรบn no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaรฑa de seguridad en
su vehรญculo. El propietario del vehรญculo es responsable de realizar los
arreglos para llevar a cabo el trabajo.
Tenga presente que: la ley federal exige que los arrendadores de
vehรญculos que reciban este aviso de campaรฑa envรญen una copia del
mismo al arrendatario en un plazo de diez dรญas.
Noviembre de 2020
Ford Motor Company
Divisiรณn de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
ยฟQuรฉ debe hacer?
(continuaciรณn)
NOTA: puede recibir informaciรณn sobre las campaรฑas y los programas de
satisfacciรณn del cliente a travรฉs de la aplicaciรณn FordPass. La aplicaciรณn se
puede descargar a travรฉs de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, ademรกs de control de ciertas funciones en el vehรญculo (bloqueo y
desbloqueo de puertas, arranque remoto) si asรญ estรก equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos especรญficos de limpieza y
desinfecciรณn antes y despuรฉs de realizar servicio en cada uno de los
vehรญculos de nuestros clientes. En la mayorรญa de los lugares, la atenciรณn de
vehรญculos se ha considerado un servicio esencial. Pรณngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener mรกs informaciรณn sobre cรณmo Ford y su distribuidor local estรกn
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difรญciles, visite www.owner.ford.com.
ยฟQuรฉ pasa si usted
ya no es el
propietario del
vehรญculo?
Si usted ya no es el propietario del vehรญculo y tiene la direcciรณn del propietario
actual, le solicitamos que le reenvรญe esta carta.
Usted recibiรณ este aviso porque las regulaciones del gobierno exigen el envรญo
de notificaciones al propietario conocido mรกs reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehรญculo.
ยฟPodemos hacer
algo mรกs por usted?
Si tiene problemas para reparar de inmediato su vehรญculo y sin costo alguno,
comunรญquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comunรญquese
con nuestro Centro de Relaciรณn con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderรก. Si desea comunicarse
con nosotros a travรฉs de Internet, nuestra direcciรณn es: www.owner.ford.com.
Las personas con problemas de audiciรณn pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comunรญquese con
nuestro Centro de Informaciรณn a Clientes de flotas al 1-800-34-FLEET,
elija la opciรณn n.ยฐ 3 y uno de nuestros representantes con gusto lo atenderรก.
Si desea comunicarse con nosotros a travรฉs de Internet, nuestra direcciรณn es:
www.fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continรบa con dificultades para reparar su vehรญculo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la lรญnea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.
Referencia: campaรฑa de seguridad 20V-636 de la NHTSA.
Gracias por su atenciรณn en este asunto sumamente importante.
Ford, Divisiรณn de Servicio al Cliente
********************************************************************************************************
March, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2019 Transit Connect has not had necessary safety recall repairs made. We urge
you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
20S60 – Powertrain control module reprogram
What is the
issue?
On your vehicle, the Powertrain Control Module (PCM) may have an incorrect software
calibration related to the engines fail safe cooling strategy.
In the event of engine overheating due to loss of engine coolant, the PCM may be delayed in
taking action to reduce the engine temperatures, which may result in damage to the external
sealing surfaces and internal components of the engine. The failure of an oil seal may lead to
oil contacting the hot exhaust manifold, increasing the risk of fire.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Marzo de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2019 Transit Connect las reparaciones necesarias correspondientes a la
campaรฑa de seguridad. Le solicitamos que realice esta reparaciรณn gratuita en su distribuidor local lo antes posible.
Nรบmero y
descripciรณn de la
campaรฑa:
20S60 – Reprogramaciรณn del mรณdulo de control del tren motriz
ยฟCuรกl es el
problema?
El mรณdulo de control del tren motriz (PCM) de su vehรญculo podrรญa presentar una calibraciรณn
incorrecta del software, que se relaciona con la estrategia de enfriamiento a prueba de fallas
del motor.
En caso de sobrecalentamiento del motor debido a una pรฉrdida de refrigerante, el PCM
podrรญa demorar en bajar las temperaturas del motor, lo cual podrรญa generar daรฑos en las
superficies externas de sellado y los componentes internos del motor. Cuando un sello de
aceite presenta fallas, el aceite podrรญa llegar a tocar el mรบltiple de escape caliente, lo cual
aumenta el riesgo de incendio.
Si tiene dudas o preguntas, comunรญquese con nuestro Centro de Relaciรณn con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a travรฉs de Internet, nuestra direcciรณn es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
ย THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION ย
REMOVE THESE SIDE EDGES FIRST
ย THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION ย
P.O. BOX 1904
DEARBORN, MI 48121-1904
*********************************************************************************************************
October 15, 2020TO: All U.S. Ford and Lincoln DealersSUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S60
Certain 2019-2020 Model Year Transit Connect with a 2.5L Engine
Powertrain Control Module ReprogramAFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit Connect | 2019 โ 2020 | Valencia | August 2, 2018 through July 30, 2020 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S60
Certain 2019-2020 Model Year Transit Connect with a 2.5L Engine
Powertrain Control Module Reprogram
OASIS ACTIVATION
OASIS will be activated on October 15, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 15, 2020. Owner names and addresses will be available by November 9, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing Americaโs Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 โ Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAโs / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the โRelated Damageโ radio button checked.
- Ford vehicles โ 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 20S60 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S60
Certain 2019-2020 Model Year Transit Connect with a 2.5L Engine
Powertrain Control Module Reprogram
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Reprogram the PCM to the latest level using FDRS. | 20S60B | 0.5 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
SEOCONTENT-END
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD |
TRANSIT CONNECT | 2019-2020 |
10 Associated Documents
Recall Acknowledgement
RCAK-20V636-9045.pdf 244.898KB
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Defect Notice 573 Report
RCLRPT-20V636-3824.PDF 213.992KB
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Manufacturer Notices(to Dealers,etc) – October 15, 2020 SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 20S60 Certain 2019-2020 Model Year Transit Connect with a 2.5L Engine Powertrain Control Module Reprogram
RCMN-20V636-3159.pdf 184.453KB
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Recall Quarterly Report #3, 2021-2
RCLQRT-20V636-1974.PDF 211.308KB
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ISSUED Renotification Notice
RCRN-20V636-2387.pdf 526.295KB
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Owner Notification Letter(Part 577)
RCONL-20V636-0159.pdf 50.858KB
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Miscellaneous Document Media Release Safety recall for select 2019-20 Ford Transit Connect vehicles equipped with the 2.5-liter engine
RMISC-20V636-5675.pdf 321.26KB
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V636-8462.PDF 211.119KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V636-1022.PDF 211.216KB
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Recall Quarterly Report #4, 2021-3
RCLQRT-20V636-8827.PDF 211.417KB
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Latest Recalls Documents
Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
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| IDS/FDRS | VCM, VCM II, VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
ย | X | X | X |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use withย compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
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CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool |
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CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool |
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CarDAQ-Plus |
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CarDAQ-M |
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VSI J2534 ECU Reprogrammer |
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Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 17 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen, Mercedes-Benz, and BMW, and so on, enjoy dealership-level functions at your fingertips
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- ใJ2534 PROTOCOL WITH SMARTLINKCใ LAUNCH X431 PRO3S+ ELITE scan tool with newly upgraded smartlinkC V2.0. The SmartLinkC is a communication interface supporting J2534 specifications. Of course, it also can be used as a J2534 PassThru device, working together with the PC installed with the OEM diagnostic software to perform the J2534 protocol.J2534 protocol is the only solution for problems ranging from driveability and loss of power to poor fuel economy.
- ใINTELLIGENT TOPOLOGY MAP TO FASTER FULL SYSTEMS DIAGNOSISใ X431 PRO3S+ELITE bidirectional scan tool with new-added intuitive topology mapping. Harnesses intuitive topology mapping for comprehensive visualization of the vehicle all system. It shows all available control units in different colors, the numbers of system, the scanned system, and the scan results, bringing maximum convenience & superfast speed for you to do swift diagnosis & high-level repairs.
- ใTOP HARDWARE CONFIGURATION, UPGRADED OF LAUNCH X431 PRO3S+ใ LAUNCH X431 PRO3S+ELITE diagnostic scanner possess with Android 10.0 OS; CPU 4-Core Processor, 2.0 GHz. Greatly increased the speed of running multiple task. 2.4GHz/5GHz; 6300mAh/7.6V stronger battery capacity; 10.1 Inch Touchscreen with 8MP camera; AUTO VIN; 4GB+64GB storage memory; 20X faster transmission rate, save more vehicle documents and customer data; Supports 25+ Software Languages, such as EN, DE, FR, SP nd JP and so on.
- ใ3000+ ACTIVE TEST/BI-DIRECTIONAL CONTROL LAUNCH SCANNERใ LAUNCH X431 PRO3S+ELITE HD automotive scanner is a cost-effective bidirectional scanner that deserves owned by every repairing DIYers and mechanics. You can easily send command signal at fingertips from the scanner to various module actuators to test component integrity and functionality in minutes or even seconds to tell if replacement or repair is needed.
- ใCOMPLETE 60+ HOT RESETS, CALIBRATION, INITIALIZATION, RELEARNใ LAUNCH X431 PRO3S+ELITE SmartLinkC escaner automotriz professional enjoys 60+ special service, such as Oil Reset, ABS brake bleed, EPB, SAS, BMS, Suspension, Injector reset, Power Balance, Turbo Calibration, VGT, Transmission Adaption, Throttle Adaptation, matching and etc. rigorous on-site testing has been performed to ensure 100% availability.
- ๐ใWorks with Autel Elite II Elite MS908 MS908S Pro II MS908CV II MK908P MK908 Pro IIใAutel J2534 work with these tools to program ECUs on specific BM.W/ BE.NZ for specific functions. โ โ NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: ๐auteldirect @ outlook. com๐.
- ๐ใSAE J2534-1 & J2534-2 StandardsใAutel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BM.W 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- ๐ใHigh-speed Transmission SpeedใAutel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- ๐ใMultiple Devices Connected with P-CใAutel MaxiFlash Elite J2534 also supports multiple device connections to the P-C, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- ๐ใExtensive CompatibilityใAutel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BM.W 3G for OEM diagnostics. To check compatibility, please contact ๐auteldirect @ outlook . com๐ directly for satisfaction-guaranteed support!
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Passโthru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news โ Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- CUSTOM-DESIGNED FOR USE WITH FORSCAN: Works with all FORScan compatible vehicles and is recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with โtoggle switchโ adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than โtoggle switchโ adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
- [J2534 COMPLIANT] - The Mastertech II is a J2534-1 and J2534-2 compliant VCI for OEM reprogramming and diagnostic applications
- [FULLY VALIDATED BY TOP 6 OEMS] - Mastertech II has been fully validated to operate with the top 6 OEM reprogramming applications: GM, Ford, FCA, Nissan/Infinity, Honda/Acura, and Toyota/Lexus
- [PRE-CONFIGURED] - The pre-configured wireless and wired connections make it quick and easy to connect to a vehicle from your PC (requires PC compliant with OE specifications and software)
- [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives
- [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
Last update on 2025-04-20 / Affiliate links / Images from Amazon Product Advertising API
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