Customer Satisfaction Program 18M02 – California Emission Warranty Parts Coverage – 2017 Ford & Lincoln

NHTSA ID Number: 10143113

Manufacturer Communication Number: 18M02

Summary

Certain 2017 Model Year Multiple Vehicle Lines – California Emission Warranty Parts Coverage

17 Affected Products

Vehicles

June 13, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: DELIVERY HOLD – Customer Satisfaction Program 18M02
Certain 2017 Model Year Multiple Vehicle Lines
California Emission Warranty Parts Coverage

PROGRAM TERMS

This program covers vehicles registered in California or states that have adopted California’s emission warranty rules.  California emissions warranty coverage is extended for the parts listed in Attachment V for 7 years of service or 70,000 miles from the warranty start date of the vehicle, whichever occurs first.  Coverage is automatically transferred to subsequent owners.

VEHICLES COVERED BY THIS PROGRAM

Affected vehicles are identified in OASIS.

REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE

In all of the affected vehicles, the original Warranty Guide contains an incorrect parts list for the Long Term Defects Coverage under the California Emissions Warranty.  In some cases, the list of parts was over-inclusive.  For affected vehicles already sold with an over-inclusive list of parts, Ford will honor the Long Term Defects Coverage under the California emissions warranty for the entire list of parts.

Note:  This Customer Satisfaction Program 18M02 is related to Special Field Action 18L02, which is being released at the same time.  Customer Satisfaction Program 18M02 addresses the warranty extension, while Special Field Action 18L02 addresses customer notification.

SERVICE ACTION

Before delivering any of the vehicles involved in this program, dealers are to perform the following:

• Stock Vehicles: For affected vehicles that are unsold, dealers are to install Attachment IV: the correct 2017 Model Year Ford, Lincoln, Ford Hybrid, or Lincoln Hybrid Warranty Addendum parts list for the Long Term Defects Coverage under the California Emissions Warranty, in their stock vehicles and leave the original supplement.  This service action will remedy and close both 18M02 and 18L02 programs.
• Sold Vehicles: Dealer action is NOT required for sold vehicles, unless a vehicle meeting the coverage criteria (including the state of registration) requires service, dealers are to search the parts list in Attachment V to confirm any extended warranty coverage.  This service must be performed at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owner Letters will not be mailed for this program.

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information – Not Applicable For This Program
Attachment IV: 2017 Ford, Lincoln, Ford Hybrid, and Lincoln Hybrid Warranty Addendum
Attachment V: Additional Parts Receiving California 7/70 Emissions Warranty Coverage

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

David J. Johnson

ATTACHMENT I

DELIVERY HOLD – Customer Satisfaction Program 18M02
Certain 2017 Model Year Multiple Vehicle Lines
California Emission Warranty Parts Coverage

OASIS ACTIVATION  

OASIS will be activated on June 13, 2018.

FSA VIN LISTS ACTIVATION  

FSA VIN Lists will not be activated for this service action.

SOLD VEHICLES

No action is required at this time, if an affected vehicle requires service; dealers are to search the parts list in Attachment V to confirm any extended warranty coverage.

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

TITLE BRANDED / SALVAGED VEHICLES

Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS Warranty Cancellation Messages only:

• SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
• ALL WARRANTY CANCELLED INCLUDING EMISSIONS

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES   

The use of rental vehicles is not approved for this program.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
  • Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles

• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 18M02 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.

ATTACHMENT II

DELIVERY HOLD – Customer Satisfaction Program 18M02
Certain 2017 Model Year Multiple Vehicle Lines
California Emission Warranty Parts Coverage

LABOR ALLOWANCES

PARTS REQUIREMENTS / ORDERING INFORMATION

Order your parts requirements through normal order processing channels.   

DEALER PRICE   

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

2017 FORD HYBRID WARRANTY ADDENDUM

The chart on the following page replaces the chart with the title COVERAGE FOR 2017 MODEL VEHICLES UNDER LONG TERM DEFECTS WARRANTY found on Page 29 in The New Vehicle Limited Warranty for Your 2017-Model Vehicle under the section called What is Covered?.

(GVWR OF 14,000 LBS. OR LESS)

UNDER LONG TERM DEFECTS WARRANTY

(Coverage for up to 7 years/70,000 miles, whichever first occurs)

(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only
(3) for EcoBoost Engine only
(4) for non-EcoBoost Engine only
(5) for Plug-in Hybrid vehicles only

2017 Ford Warranty addendum

The chart on the following page replaces the chart with the title COVERAGE FOR 2017 MODEL VEHICLES UNDER LONG TERM DEFECTS WARRANTY found on Page 29 in The New Vehicle Limited Warranty for Your 2017-Model Vehicle under the section called What is Covered?.

COVERAGE FOR 2017 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS)
UNDER LONG TERM DEFECTS WARRANTY

(COVERAGE FOR UP TO 7 YEARS/70,000 MILES, WHICHEVER FIRST OCCURS)

(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only
(3) for EcoBoost Engine only

COVERAGE FOR 2017 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS) UNDER LONG TERM DEFECTS WARRANTY

(COVERAGE FOR UP TO 7 YEARS/70,000 MILES, WHICHEVER FIRST OCCURS)

(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only
(3) for EcoBoost Engine only

2017 LINCOLN HYBRID WARRANTY ADDENDUM 

The chart on the following page replaces the chart with the title COVERAGE FOR 2017 MODEL VEHICLES UNDER LONG TERM DEFECTS WARRANTY found on Page 26 in The New Vehicle Limited Warranty for Your 2017-Model Vehicle under the section called What is Covered?.

COVERAGE FOR 2017 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS)
UNDER LONG TERM DEFECTS WARRANTY

(Coverage for up to 7 years/70,000 miles, whichever first occurs)

(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only

2017 LINCOLN WARRANTY ADDENDUM

The chart on the following page replaces the chart with the title COVERAGE FOR 2017 MODEL VEHICLES UNDER LONG TERM DEFECTS WARRANTY found on Page 25 in The New Vehicle Limited Warranty for Your 2017-Model Vehicle under the section called What is Covered?.

COVERAGE FOR 2017 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS)
UNDER LONG TERM DEFECTS WARRANTY

(Coverage for up to 7 years/70,000 miles, whichever first occurs)

(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only

Customer Satisfaction Program 18M02
Certain 2017 Model Year Multiple Vehicle Lines
California Emission Warranty Parts Coverage

This attachment contains a list of parts, by vehicle and engine, that are covered under this extended coverage program. To qualify for coverage, vehicles must be registered in California or a state that has adopted California Emissions requirements.

To search this document, press Ctrl + F, then type the search criteria.

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 18M02

https://www.nhtsa.gov/recalls?nhtsaId=10143113

MC-10143113-9999.pdf 214.605KB

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