Safety Recall 20S21 – Instrument Cluster Not in Park Warning Message – 2019 Ford Expedition & 2019-2020 Mustang

May 8, 2020 NHTSA CAMPAIGN NUMBER: 20V263000

Out Of Park Warning Message and Chime Too Short

If the driver exits the vehicle without the transmission being shifted into park, unintended vehicle movement may result, increasing the risk of injury or crash.

 

NHTSA Campaign Number: 20V263

Manufacturer Ford Motor Company

Components POWER TRAIN, ELECTRICAL SYSTEM

Potential Number of Units Affected 10,460

 

Summary

Ford Motor Company (Ford) is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. The “Transmission Not In Park” warning message and associated chime duration are shorter than intended.

 

Remedy

Ford will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began May 26, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S21.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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May 11, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S21
Certain 2019-2020 Model Year Mustang and 2019 Model Year Expedition
Instrument Cluster Not in Park Warning Message

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Mustang	2019-2020	Flat Rock	April 26, 2019 through October 10, 2019
Expedition	2019	Kentucky Truck	October 16, 2018 through October 13, 2019

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the audible chime and the “Not in Park” warning message on the instrument cluster operates but may not for the intended time period. When the key is turned off and vehicle is not in park position the chime should sound for 10 seconds and the warning message should display for 30 minutes with the door closed.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reprogram the instrument panel cluster using Integrated Diagnostic Software (IDS) level 116,04 or higher for the Mustang. Expedition will require use of Ford Diagnosis and Repair System (FDRS). This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of May 25, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Mustang Technical Information
Attachment IV: Expedition Technical Information
Owner Notification Letters

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S21
Certain 2019-2020 Model Year Mustang and 2019 Model Year Expedition
Instrument Cluster Not in Park Warning Message

 

OASIS ACTIVATION

OASIS will be activated on May 11, 2020.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 11, 2020. Owner names and addresses will be available by June 8, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
  • Ford vehicles – 3 years or 36,000 miles

 

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 20S21 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

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ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S21
Certain 2019-2020 Model Year Mustang and 2019 Model Year Expedition
Instrument Cluster Not in Park Warning Message

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Reprogram Instrument Panel Cluster using IDS 116.04 or higher on Mustang and FDRS for Expedition.	20S21B	0.3 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.

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ATTACHMENT III

CERTAIN 2019-2020 MODEL YEAR MUSTANG

INSTRUMENT CLUSTER NOT IN PARK WARNING MESSAGE

 

SERVICE PROCEDURE

Module Reprogramming

NOTE:  Reprogram appropriate vehicle modules before performing diagnostics and clear all DTCs after     programming.  For DTCs generated after reprogramming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12V battery.

NOTE:  Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.

NOTE:  Make sure the IDS computer does not enter sleep mode during programming.

2. Reprogram the Instrument Panel Cluster (IPC) using Integrated Diagnostic Software (IDS) release 116.04 or higher.  Make sure you are connected to the Internet prior to reprogramming.

NOTE:  Calibration files may also be obtained at www.motorcraftservice.com.

NOTE:  Follow the IDS on-screen instructions to complete the reprogramming procedure.

3. Disconnect the battery charger from the 12V battery once the reprogramming has completed.

NOTE:  Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy      which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process. This re-learning process may result in firmer than normal upshifts and downshifts for several days.

 

Important Information for Module Programming                                                                                                    

NOTE:  When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

• Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage.  Make sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO).  Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).

b. Disconnect the VCM from the data link connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC.  Once reconnected, the VCM icon should appear in the corner of the IDS screen.  If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed.  This should be the last session used in most cases. If not, use the session created on the date that the programming failed.

NOTE:  If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen.  This loads any deleted sessions and allows you to look through them.  Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g.  Follow all on-screen prompts/instructions.

h.  The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

 

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ATTACHMENT IV

CERTAIN 2019 MODEL YEAR EXPEDITION

INSTRUMENT CLUSTER NOT IN PARK WARNING MESSAGE

 

SERVICE PROCEDURE

Module Programming

NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after programming. For DTCs generated after programming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12V battery.

NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.

NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC.

2. Log into Ford Diagnostic and Repair System (FDRS).

NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.

3. Click ‘Read VIN from Vehicle’ or manually enter the VIN.

NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green.

4. Select Toolbox tab

5. From the list on the LH side of the screen, select the IPC.

6. From the list on the RH side of the screen, select the Instrument Panel Cluster (IPC) Software Update.

7. Click RUN. Follow all on screen instructions carefully.

8. From the list on the RH side of the screen, select Self-Test and click RUN.

9. At the top of the screen, select Run ALL CMDTCs.

10. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.

11. Disconnect the battery charger from the 12 battery once the programming has completed.

NOTE:  Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process. This re-learning process may result in firmer than normal upshifts and downshifts for several days.

 

Important Information for Module Programming

NOTE:  When programming a module, use the following basic checks to ensure programming completes without errors.

• Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.

NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.

• Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage.  Make sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, ).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes. Create all sessions key on engine off (KOEO).  Starting the vehicle before creating a session will cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module

a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.

b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS.  The VCMII/VCMM icon should turn green in the bottom right corner of the screen.  If it does not,  troubleshoot the FDRS to VCM connection.

c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu.  If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.

d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI).  Follow the on-screen prompts.  When asked if the original module is installed, select “No” and continue through the installation application.

e. Once programming has completed, a screen may list additional steps required to complete the programming process.  Make sure all applicable steps are followed in order.

 

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May 2020

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S21 / NHTSA Recall 20V-263

2019 Mustang

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	Typically, if you were to turn off your vehicle without it being in the Park position, you should hear an audible chime and a “Not in Park” warning message should display in your instrument cluster. However, on your vehicle, it may be possible that the “Not in Park” warning message disappears too quickly with a shortened audible chime.
What is the risk?	If you were to exit the vehicle without it being in the park position or without the parking brake applied, it could result in unintended vehicle movement, increasing the risk of injury or crash.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to reprogram the Instrument Panel Cluster free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer and request a service date for Recall 20S21. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
COVID-19 (CORONAVIRUS)	Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-263.

Thank you for your attention to this important matter.

Ford Customer Service Division

 

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Mayo de 2020

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S21 / Campaña 20V-263 de la NHTSA

2019 Mustang

Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	Normalmente, si apagara el vehículo sin estar en la posición de Estacionamiento, sonaría una campanilla y en el tablero de instrumentos aparecería un mensaje de advertencia “No en Estacionamiento”.  Sin embargo, es posible que en su vehículo el mensaje de advertencia “No en Estacionamiento” desaparezca demasiado rápido con una campanilla reducida.
¿Qué riesgo existe?	Si saliera del vehículo sin estar en la posición de estacionamiento o sin el freno de estacionamiento aplicado, se podría producir un movimiento no intencionado del vehículo, lo cual aumenta el riesgo de sufrir lesiones o provocar un choque.
¿Qué medidas adoptarán Ford y su distribuidor?	Ford Motor Company ha autorizado al distribuidor a reprogramar el tablero de instrumentos sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame al distribuidor y solicite una cita de servicio para realizar la campaña 20S21. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
COVID-19 (CORONAVIRUS)	Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 20V-263 de la NHTSA.

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 

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August, 2020

* * * IMPORTANT SAFETY RECALL REMINDER * * *

According to our records, your 2019 Expedition has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.

Recall Number and Description:

20S21 – LOW LEVEL CLUSTER NOT IN PARK WARNING

What is the issue?

Typically, if you were to turn off your vehicle without it being in the Park position, you should hear an audible chime and a “Not in Park” warning message should display in your instrument cluster. However, on your vehicle, it may be possible that the “Not in Park” warning message disappears too quickly with a shortened audible chime.  If you were to exit the vehicle without it being in the park position or without the parking brake applied, it could result in unintended vehicle movement, increasing the risk of injury or crash.

If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.

If you wish to contact us through the Internet, our address is: www.Fordowner.com. Thank you for your attention to this very important matter.

 

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Augusto de, 2020

*  *  *  RECORDATORIO  IMPORTANTE  PROGRAMA  DE  SEGURIDAD  *  *  *

Seg nuestros registros, no se realizaron en sur 2019 Expedition las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.

Número y descripción de la campaña:

20S21 – CLUSTER DE BAJO NIVEL NO EN EL PARQUE WARNIN

¿Cuál es el problema?

Normalmente, si apagara el vehículo sin estar en la posición de Estacionamiento, sonaría una campanilla y en el tablero de  instrumentos  aparecería  un mensaje  de advertencia “No en Estacionamiento”. Sin embargo, es posible que en su vehículo el mensaje de advertencia “No en Estacionamiento” desaparezca demasiado rápido con una campanilla reducida. Si saliera del vehículo sin estar en la posición de estacionamiento o sin el freno de estacionamiento aplicado, se podría producir un movimiento no intencionado del vehículo, lo cual aumenta el riesgo de sufrir lesiones o provocar un choque.

Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al   1-866-436-7332.

Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Gracias por su atenciic en este asunto sumamente importante.

 

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Ford Media Center

FORD MOTOR COMPANY ISSUES THREE SAFETY RECALLS IN NORTH AMERICA

May 12, 2020 | DEARBORN, Mich.

DEARBORN, Mich., May 12, 2020 – Ford Motor Company is issuing three safety recalls in North America. Details are as follows:

 

Select 2020 Ford Expedition and 2020 Lincoln Navigator vehicles

Affected vehicles are equipped with nonfunctioning Pre-Collision Assist features, including Forward Collision Warning, Dynamic Brake Support and Automatic Emergency Braking. This condition may prevent notifications to the driver indicating the features are inoperative. An inoperative Pre-Collision Assist system may not detect or reduce the risk or severity of a frontal collision. In fact, it could increase the risk of an injury or crash if the driver is relying on assistance from the system.

This condition affects Ford Expedition and Lincoln Navigator vehicles equipped with the standard camera-only Pre-Collision Assist system.

Ford is not aware of any reports of accident or injury related to this condition. This action affects 25,081 vehicles in the U.S. and federal territories and 1,106 in Canada.

Affected vehicles were built at Kentucky Truck Plant and include:

• 2020 Ford Expedition vehicles built April 16, 2019, to March 20, 2020
• 2020 Lincoln Navigator vehicles built July 15, 2019, to March 19, 2020

Dealers will reprogram the body control module, antilock braking system, instrument panel cluster and headlamp control modules with the appropriate software calibration.

Reprogramming will also require a tire pressure monitor system reset. The Ford reference number for this recall is 20S20.

 

Select 2019-20 Ford Mustang and 2019 Ford Expedition vehicles

In affected vehicles, the “transmission not in park” warning message and associated chime are only active for three seconds when the transmission is not in park, the ignition is off, and the driver’s door is closed. The chime should remain active for 10 seconds and the transmission not in park warning message should display for 30 minutes when the driver’s door is closed.

A transmission not in park warning and chime with a shorter than designed duration could result in the driver exiting the vehicle when it is not in park and experiencing unintended vehicle movement, increasing the risk of injury or crash.

Ford is not aware of any reports of accident or injury related to this condition. This action affects 10,460 vehicles in the U.S. and federal territories, 158 in Canada and 17 in Mexico.

Affected vehicles include:

• 2019-20 Ford Mustang vehicles built at Flat Rock Assembly Plant April 26 to Oct. 10, 2019
• 2019 Ford Expedition vehicles built at Kentucky Truck plant Oct. 16, 2018, to Oct. 13, 2019

Dealers will reprogram the instrument panel cluster. The Ford reference number for this recall is 20S21.

 

Select 2014-17 Ford Transit Connect vehicles equipped with the panoramic vista roof

In affected vehicles, an improper bond may exist between the panoramic roof and the vehicle body that could result in wind noise, water leaks and, in some cases, separation from the vehicle.

Ford is not aware of any reports of accident or injury related to this condition. This action affects 5,088 vehicles in the U.S. and federal territories and 45 in Canada.

Affected vehicles were built at Valencia Assembly Plant, July 17, 2014, to Oct. 1, 2016.

Dealers will remove, clean and reinstall the panoramic roof glass on affected vehicles. The Ford reference number for this recall is 20S22.

 

 

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3 Affected Products

Vehicles

MAKE	MODEL	YEAR
FORD	EXPEDITION	2019
FORD	MUSTANG	2019-2020

 

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11 Associated Documents

Recall 573 Report

RCLRPT-20V263-1830.PDF 215.993KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S21 Certain 2019-2020 Model Year Mustang and 2019 Model Year Expedition Instrument Cluster Not in Park Warning Message

RCMN-20V263-0023.pdf 216.003KB

 

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Recall Acknowledgement

RCAK-20V263-8148.pdf 244.279KB

 

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Miscellaneous Document – Media Release re FORD MOTOR COMPANY ISSUES THREE SAFETY RECALLS IN NORTH AMERICA

RMISC-20V263-8919.pdf 266.25KB

 

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Defect Notice 573 Report

RCLRPT-20V263-9784.PDF 215.993KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V263-3193.pdf 91.674KB

 

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Recall 573 Report

RCLRPT-20V263-9087.PDF 216.004KB

 

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V263-2861.PDF 211.336KB

 

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ISSUED Renotification Notice

RCRN-20V263-5859.pdf 334.104KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V263-0052.PDF 211.144KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V263-3378.PDF 211.252KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V263&docType=RCL

 

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Reprogramming

Service Information & Reprogramming

 

Module Reprogramming

Diagnostic Software	Interface Device	Complete Vehicle Diagnostics		Module Programming
		1996-2017 Model Year	2018-Present Model Year	1996-2017 Model Year	2018-Present Model Year
IDS/FDRS	VCM, VCM II, VCMM	X	X	X	X
FJDS/FDRS	Compatible J2534 Devices (Including VCM II and VCMM)		X	X	X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

	CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
	CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
	CarDAQ-Plus
	CarDAQ-M
	VSI J2534 ECU Reprogrammer
	Mongoose-Plus J2534
	Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
	RAP2 OEM J2534 Remote Reprogramming Tool
	BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
	Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
	GODIAG J2534

 

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Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 

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Last update on 2025-04-19 / Affiliate links / Images from Amazon Product Advertising API

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