Safety Recall 20S25 – Driver and Front Passenger Seatbelt Pretensioner Initiators – 2016-2017 Ford Transit Connect

May 27, 2020 NHTSA CAMPAIGN NUMBER: 20V305000

Front Seat Belt Pretensioners May Not Deploy

In the event of a crash, the front driver and/or passenger seat belt pretensioners may not deploy, increasing the risk of injury.

 

NHTSA Campaign Number: 20V305

Manufacturer Ford Motor Company

Components SEAT BELTS

Potential Number of Units Affected 1,616

 

Summary

Ford Motor Company (Ford) is recalling certain 2016-2017 Transit Connect vehicles. The front driver and/or passenger seat belt pretensioner initiators could contain an improper generant mix ratio that may prevent the seat belt pretensioners from deploying in the event of a crash.

 

Remedy

Ford will notify owners, and dealers will inspect and replace seat belt assemblies as necessary, free of charge. This recall began August 7, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S25.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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July 24, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 20S25
Certain 2016-2017 Model Year Transit Connect
Driver and Front Passenger Seatbelt Pretensioner Initiators

REF: NEW VEHICLE DEMONSTATION / DELIVERY HOLD – Advance Notice – Safety Recall 20S25
Dated May 28, 2020

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Transit Connect	2016-2017	Valencia (Spain)	July 17, 2016 through July 31, 2016

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

On some of the affected vehicles, the driver and/or front passenger seatbelt pretensioners may not deploy in a crash event where the front seatbelt pretensioners are activated. The primary seatbelt locking functions continue to function properly.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the date codes on the driver and front passenger seatbelt and replace seatbelt assembly or assemblies if date codes align with the suspect date codes. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of August 3, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S25
Certain 2016-2017 Model Year Transit Connect
Driver and Front Passenger Seatbelt Pretensioner Initiators

 

OASIS ACTIVATION

OASIS was activated on May 28, 2020.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com since May 28, 2020. Owner names and addresses will be available by August 17, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES

Dealers are pre-approved for up to one day for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day the vehicle is at the dealership for part replacement. Prior approval for more than one rental day is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
  • Ford vehicles – 3 years or 36,000 miles

• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 20S25 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.

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ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S25
Certain 2016-2017 Model Year Transit Connect
Driver and Front Passenger Seatbelt Pretensioner Initiators

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Inspect Driver and Front Passenger Seatbelt Build Date Code – PASS  Safety Recall Complete	20S25A	0.2 Hours
Inspect Driver and Front Passenger Seatbelt Build Date Code– DRIVER SEATBELT AND FRONT PASSENGER SEATBELT DOES NOT PASS Replace Driver and Front Passenger Seatbelt Assembly	20S25B	1.0 Hours
Inspect Driver and Front Passenger Seatbelt Build Date Code– ONLY FRONT PASSENGER SEATBELT ASSEMBLY DOES NOT PASS Replace Front Passenger Seatbelt Assembly	20S25C	0.7 Hours
Inspect Driver and Front Passenger Seatbelt Build Date Code– ONLY DRIVER SEATBELT DOES NOT PASS Replace Driver Seatbelt Assembly	20S25D	0.6 Hours

 

SSSC Web Contact Site:

Please use the SSSC Web Contact Site to order parts.

 

PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:

To place an order for K-Coded parts submit a VIN-specific Part Order contact via the SSSC Web Contact Site.

Description	Order Quantity	Claim Quantity	Part Number
Seat Belt Assembly – Driver	1	1	DT1Z-17611B09-AA
Seat Belt Assembly – Front Passenger	1	1	DT1Z-17611B08-AD
Seat Belt Cover	2	2	DT1Z-9960262-A

 

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

CERTAIN 2016 – 2017 MODEL YEAR TRANSIT CONNECT VEHICLES — A12 INITIATOR PRETENSIONER

 

SERVICE PROCEDURE

1. Inspect both front seatbelt retractor labels, located on the driver and passenger seatbelt webbing just
above the lower seatbelt retractor attachment bolt, for a date code. Pull the seatbelt webbing forward
and flip the label over to view the date code. See Figures 1 and 2.

Does one or both of the seatbelts have any one of the following date codes?

• • 140716, 160716, 180716 and/or 190716.

Yes – The driver and/or passenger seatbelt/s require replacement. Proceed to Step 2.

No – No further action is required. This Safety Recall is complete.

NOTE: Only replace the seatbelt retractor that has one of the affected date codes.

NOTE: Passenger side shown, driver side similar.

NOTE: Only replace the seatbelt retractor that has one of the affected date codes.

NOTE: Passenger side shown, driver side similar.

2. Replace the affected driver and/or passenger front seatbelt retractor/s. Please follow the Workshop Manual (WSM) procedures in Section 501-20.

NOTE: The driver and passenger seatbelt retractor replacement procedures are the same. It is not necessary to depower and repower more than once during this procedure.

NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelts and buckles are accessible to the occupants.

 

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August 2020

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S25 / NHTSA Recall 20V305

2017 Transit Connect

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, the driver and/or front passenger seatbelt pretensioner initiators could contain an improper generant mix ratio that may prevent the seat belt pretensioners from deploying in the event of a crash.
What is the risk?	In the event of a crash of sufficient severity, the front seatbelt pretensioners may not deploy as intended, increasing the risk of injury.
What will Ford and your dealer do?	Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect and if necessary, replace the driver and/or front passenger seatbelt assembly free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered.
What should you do?	Please call your dealer without delay and request a service date for Recall 20S25. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
COVID-19 (CORONAVIRUS)	Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com.
Do you need a rental vehicle?	If your dealer determines that a new seatbelt assembly is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. If your Ford dealer is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time)

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

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Agosto de 2020

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Seguridad Aviso de campaña de seguridad 20S25 / Campaña 20V305 de la NHTSA

2017_{Número de identificación del vehículo (VIN):}  Transit Connect

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	Es posible que los iniciadores de los pretensores de los cinturones de seguridad del conductor y/o del pasajero delantero de su vehículo podrían contener una relación combinada de accionamiento inadecuado que podría evitar que dichos pretensores se desplieguen en caso de choque.
¿Qué riesgo existe?	En caso de un choque de suficiente intensidad, los pretensores de los cinturones de seguridad delanteros podrían no desplegarse según lo previsto, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué medidas adoptarán Ford y su distribuidor?	Las piezas para reparar su vehículo ya se encuentran disponible. Ford Motor Company ha autorizado a su distribuidor a inspeccionar y, si fuera necesario, a reemplazar el ensamble del cinturón de seguridad del conductor y/o del pasajero delantero, sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, se realizará una inspección del vehículo para determinar si se deben solicitar piezas.
¿Qué debe hacer?	Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 20S25. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
COVID-19 (CORONAVIRUS)	Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com.
¿Necesita un vehículo de alquiler?	Si su distribuidor determina que se requiere un nuevo ensamble del cinturón de seguridad y el vehículo debe permanecer en las instalaciones durante la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. Si su distribuidor Ford no puede solucionar el defecto sin cargo o dentro de un período de tiempo razonable, podría notificar al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o bien visitar https://www.safercar.gov. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este)

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 

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June 2020

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S25 / NHTSA Recall 20V305

2017 Transit Connect

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, the front driver and/or passenger seatbelt pretensioner initiators could contain an improper generant mix ratio that may prevent the seat belt pretensioners from deploying in the event of a crash.
What is the risk?	In the event of a crash of sufficient severity, the front seatbelt pretensioner may not deploy as intended, increasing the risk of injury.
What will Ford and your dealer do?	Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available in the third quarter of 2020.
What should you do?	When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.owner.ford.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
COVID-19 (CORONAVIRUS)	Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time) If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-305.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

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Junio de 2020

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Seguridad Aviso de campaña de seguridad 20S25 / Campaña de la NHTSA 20V305

2017 Transit Connect

Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.

Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	Es posible que los iniciadores de los pretensores de los cinturones de seguridad del conductor y/o del pasajero delantero de su vehículo podrían contener una relación combinada de accionamiento inadecuado que podría evitar que los pretensores de los cinturones de seguridad se desplieguen en caso de choque.
¿Qué riesgo existe?	En caso de un choque de suficiente intensidad, el pretensor del cinturón de seguridad delantero podría no desplegarse según lo previsto, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué medidas adoptarán Ford y su distribuidor?	Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles en el tercer trimestre de 2020.
¿Qué debe hacer?	Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
COVID-19 (CORONAVIRUS)	Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 20V-305 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 

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May 28, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice
– Safety Recall 20S25
Certain 2016-2017 Model Year Transit Connect
Driver and Front Passenger Seatbelt Pretensioner Initiators

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Transit Connect	2016-2017	Valencia (Spain)	July 17, 2016 through July 31, 2016

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

On some of the affected vehicles, the front driver and/or passenger seatbelt pretensioners may not deploy in a crash event where the front seatbelt pretensioners are activated. The primary seatbelt locking functions continue to function properly.

 

SERVICE ACTION

DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers in the third quarter of 2020 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.

IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening a RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

 

CUSTOMER NOTIFICATION

Owner letters are expected to be mailed the week of June 9, 2020. Owners of record will again be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

 

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Ford Media Center

FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA

May 29, 2020 | DEARBORN, Mich.

DEARBORN, Mich., May 29, 2020 – Ford Motor Company is issuing two safety recalls in North America. Details are as follows:

 

Select 2016-17 Ford Transit Connect vehicles

In affected vehicles, the driver and/or front passenger seat belt pretensioners may not deploy in a crash event in which the front seat belt pretensioners are activated. Even with the primary seat belt locking function operating properly, if the front seat belt pretensioner fails to deploy during a crash, it may increase the risk of injury to a front occupant.

Ford is not aware of any such non-deployments or injuries associated with this condition. This action affects 1,616 vehicles in the United States and 131 in Canada. Affected vehicles were built at Valencia Assembly Plant, July 17-31, 2016.

Dealers will inspect the driver and front passenger seat belt assemblies and replace those that were produced during the suspect date range. The Ford reference number for this recall is 20S25.

 

Select 2020 Ford Mustang vehicles

Affected vehicles are equipped with an image processing module A – a forward-looking camera – that is misaligned to the vehicle. As a result of this misalignment, the camera may not function as intended. An incorrect forward-looking camera alignment calibration may cause features to have degraded functionality during vehicle operation. Those features include Pre-Collision Assist, Adaptive Cruise Control, Lane-Keeping System, Driver Alert and Auto High-Beam Control. The Pre-Collision Assist system’s effectiveness in detecting a frontal collision may be compromised, increasing the risk of an accident.

Ford is not aware of any reports of accident or injury related to this condition. This action affects 24 vehicles in the United States and one in Canada. Affected vehicles were built at Flat Rock Assembly Plant, Feb. 10-11, 2020.

Dealers will reconfigure the forward-looking camera by aligning the Lane Departure Warning system camera. The Ford reference number for this recall is 20S26.

 

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May 27, 2020

 

Subject:  Ford Motor Company (Ford) Recall No. 20S25 – Certain 2016-2017 model year Ford Transit Connect vehicles – Front Seat Belt Pretensioner

 

Chronology

August – December 2019

On August 29, 2019, NHTSA contacted Ford regarding Ford’s response to an Autoliv recall from 2016.  Autoliv filed a defect report with NHTSA (16E-095) on December 7, 2016 for certain AI2 initiators manufactured June 16, 2016, to November 4, 2016. The Autoliv initiators could contain an improper generant mix ratio that may prevent air bag and/or seat belt pretensioner deployment in a crash of sufficient severity. Autoliv had identified six suspect lots of initiators that had low mass readings and one of these lots was used for seatbelt pretensioners installed in Transit Connect vehicles.  Ford’s investigation at the time of 16E-095 had concluded there was no unreasonable safety risk associated with the pretensioner concern in the Transit Connect.  Further, Computer Aided Engineering (CAE) analysis demonstrated that the Connect would continue to meet FMVSS 208/214 regulatory requirements without seatbelt pretensioning.  Ford reviewed its assessment with NHTSA when the agency contacted Ford in February 2017 regarding Autoliv’s defect declaration.

In response to NHTSA’s August 2019 contact, Ford reviewed its prior assessment with the agency.  Ford further shared its F/CMVSS 208 Computer Aided Engineering (CAE) analyses conducted to evaluate the effect of the front seatbelt pretensioner non-deployment on high speed frontal crash impacts.

 

January-April 2020

Through ongoing dialogue with the agency, Ford reaffirmed its view that this subject did not present an unreasonable safety risk in Transit Connect vehicles.  First, Ford is not aware of any non-deployments or injury allegations associated with this subject. Second, even if there was a non-deployment of the front seatbelt pretensioner in these vehicles, the vehicle would still meet regulatory requirements and maintain an overall frontal four-star NCAP rating.  Ford further noted the low supplier-predicted fallout rate (0.06%) for this issue.  Ford and the agency continued to discuss whether a safety recall was warranted for this population of vehicles.

On May 19, 2020, Ford’s Field Review Committee reviewed the concern and approved a field action.

 

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May 27, 2020

 

Subject:  Ford Motor Company (Ford) Recall No. 20S25 – Certain 2016-2017 model year Ford Transit Connect vehicles – Front Seat Belt Pretensioner

 

Chronology

August – December 2019

On August 29, 2019, NHTSA contacted Ford regarding Ford’s response to an Autoliv recall from 2016.  Autoliv filed a defect report with NHTSA (16E-095) on December 7, 2016 for certain AI2 initiators manufactured June 16, 2016, to November 4, 2016. The Autoliv initiators could contain an improper generant mix ratio that may prevent air bag and/or seat belt pretensioner deployment in a crash of sufficient severity. Autoliv had identified six suspect lots of initiators that had low mass readings and one of these lots was used for seatbelt pretensioners installed in Transit Connect vehicles.  Ford’s investigation at the time of 16E-095 had concluded there was no unreasonable safety risk associated with the pretensioner concern in the Transit Connect.  Further, Computer Aided Engineering (CAE) analysis demonstrated that the Connect would continue to meet FMVSS 208/214 regulatory requirements without seatbelt pretensioning.  Ford reviewed its assessment with NHTSA when the agency contacted Ford in February 2017 regarding Autoliv’s defect declaration.

In response to NHTSA’s August 2019 contact, Ford reviewed its prior assessment with the agency.  Ford further shared its F/CMVSS 208 Computer Aided Engineering (CAE) analyses conducted to evaluate the effect of the front seatbelt pretensioner non-deployment on high speed frontal crash impacts.

 

January-April 2020

Through ongoing dialogue with the agency, Ford reaffirmed its view that this subject did not present an unreasonable safety risk in Transit Connect vehicles.  First, Ford is not aware of any non-deployments or injury allegations associated with this subject. Second, even if there was a non-deployment of the front seatbelt pretensioner in these vehicles, the vehicle would still meet regulatory requirements and maintain an overall frontal four-star NCAP rating.  Ford further noted the low supplier-predicted fallout rate (0.06%) for this issue.  Ford and the agency continued to discuss whether a safety recall was warranted for this population of vehicles.

 

On May 19, 2020, Ford’s Field Review Committee reviewed the concern and approved a field action.

 

 

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2 Affected Products

Vehicle

MAKE	MODEL	YEAR
FORD	TRANSIT CONNECT	2016-2017

 

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12 Associated Documents

Miscellaneous Document – Chronology re Ford Motor Company (Ford) Recall No. 20S25 – Certain 2016-2017 model year Ford Transit Connect vehicles – Front Seat Belt Pretensioner

RMISC-20V305-1816.pdf 12.301KB

 

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ISSUED Interim Owner Notification Letter(Part 577) (Remedy Unavailable)

RIONL-20V305-8989.pdf 90.711KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 20S25 Certain 2016-2017 Model Year Transit Connect Driver and Front Passenger Seatbelt Pretensioner Initiators

RCMN-20V305-3587.pdf 110.676KB

 

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Defect Notice 573 Report

RCLRPT-20V305-5401.PDF 214.105KB

 

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Recall Acknowledgement

RCAK-20V305-1769.pdf 244.241KB

 

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Miscellaneous Document – Media Release re FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA

RMISC-20V305-3497.pdf 145.052KB

 

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Recall 573 Report

RCLRPT-20V305-6642.PDF 214.104KB

 

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Owner Notification Letter(Part 577)

RCONL-20V305-5378.pdf 92.788KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V305-0562.PDF 211.236KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Certain 2016-2017 Model Year Transit Connect Driver and Front Passenger Seatbelt Pretensioner Initiators

RCMN-20V305-1695.pdf 490.132KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V305-5179.PDF 211.138KB

 

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V305-8239.PDF 211.326KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V305&docType=RCL

 

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