Compliance Recall 17C08 – Driver Seat Backrest Frame Inspection and Replacement – 2017 Ford

NHTSA Campaign Number: 17V332
Manufacturer Ford Motor Company
Components SEATS
Potential Number of Units Affected 2,204

 

Driver Seat Back Frame May Fail/FMVSS 202, 207

If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.

 

Summary

Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver’s seat back recliner mechanism.

In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, “Head Restraints” and 207, “Seating Systems.”

 

Remedy

Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge.

The recall is expected to begin on June 5, 2017.

Owners may contact Ford at 1-866-436-7332. Ford’s number for this recall is 17C08.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

May 23, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C08
Certain 2017 Model Year Explorer, F-Super Duty, and F-150 Vehicles Equipped with Manual Seat Backrest Recliner
Driver Seat Backrest Frame Inspection and Replacement

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Explorer 2017 Chicago December 9, 2016 through December 10, 2016
F-Super Duty 2017 Kentucky Truck December 19, 2016 through January 19, 2017
Ohio December 23, 2016 through January 19, 2017
F-150 2017 Dearborn December 11, 2016 through December 16, 2016
Kansas City December 8, 2016 through December 9, 2016

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS COMPLIANCE RECALL

Some of the affected vehicles may fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 202:  Head Restraints and FMVSS 207:  Seating Systems.  The driver seat backrest frame may have been improperly welded, which could result in an inoperative or difficult to operate seat backrest recliner, seat squeaks, unexpected or sudden movement on one side, or a seat backrest that appears to be leaning rearward on one side.  An improperly welded seat backrest frame may not adequately restrain an occupant in a crash, increasing the risk of injury.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the driver seat backrest frame for Explorer and F-Super Duty vehicles.  For F-150 vehicles, dealers are to inspect, and if necessary, replace the driver seat backrest frame following the Technical Information.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of June 5, 2017.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web

Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

Michael A. Berardi

 

ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 17C08
Certain 2017 Model Year Explorer, F-Super Duty, and F-150 Vehicles Equipped with
Manual Seat Backrest Recliner
Driver Seat Backrest Frame Inspection and Replacement

 

OASIS ACTIVATION

OASIS will be activated on May 23, 2017.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 23, 2017.  Owner names and addresses will be available by June 16, 2017.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.  Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
    • Ford vehicles – 3 years or 36,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

 

OWNER REFUNDS    

Refunds are not approved for this program.

 

RENTAL VEHICLES

Dealers are pre-approved for up to 1 day for a rental vehicle if driver seat backrest frame replacement is required.  Follow Extended Service Plan (ESP) guidelines for dollar amounts.  Rentals will only be reimbursed for the day the vehicle is at the dealership for part replacement.  Prior approval for more than 1 rental day is required from the SSSC via the SSSC Web Contact Site.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
    • DWE: refer to ACESII manual for claims preparation and submission information.
    • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (17C08) is the sub code.
  • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
  • For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.

 

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 17C08
Certain 2017 Model Year Explorer, F-Super Duty, and F-150 Vehicles Equipped with
Manual Seat Backrest Recliner
Driver Seat Backrest Frame Inspection and Replacement

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Inspect driver seat backrest frame – PASS – replacement not required – F-150 only 17C08A 0.4 Hours
Replace driver seat backrest frame – all vehicles – includes inspection for F-150 vehicles 17C08B 1.3 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number Description Order Quantity Claim Quantity
FU5Z-9661019-A Driver seat backrest frame 1 1
W715828-S437 Backrest bolts (4 bolts/package, 4 bolts required) 1 1
W711687-S300 Backrest cover push pins (4 pins/pkg, 2 pins required) 1 1
-96610A16- Headrest guide pins, one inboard and one outboard needed per repair – refer to Ford Catalog Advantage to determine the specific part numbers based on interior trim color 2 2
W717731-S451 Lower seat frame-to-floor bolts – F-150 & F-Super Duty only (4 bolts/package, 4 bolts required) 1 1
W709428-S424 Seat track-to-floor bolts – Explorer only  (4 bolts/package, 2 bolts required) 1 1
W709622-S424 Seat track-to-cross member bolts – Explorer only

(4 bolts/package, 2 bolts required)

1 1

 

The DOR/COR number for this recall is 51083.

Order your parts through normal order processing channels.  To guarantee the shortest delivery time, an emergency order for parts must be placed.

For F-150 vehicles, less than 10% of the affected population is expected to require driver seat backrest frame replacement following inspection.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

ATTACHMENT III

CERTAIN 2017 MODEL YEAR EXPLORER, F-SUPER DUTY, AND F-150 VEHICLES EQUIPPED WITH MANUAL SEAT BACKREST RECLINER — DRIVER SEAT BACKREST FRAME INSPECTION AND REPLACEMENT

 

OVERVIEW

Some of the affected vehicles may fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 202: Head Restraints, and FMVSS 207: Seating Systems. The driver seat backrest frame may have been improperly welded, which could result in an inoperative or difficult to operate seat backrest recliner, seat squeaks, unexpected or sudden movement on one side, or a seat backrest that appears to be leaning rearward on one side. An improperly welded seat backrest frame may not adequately restrain an occupant in a crash, increasing the risk of injury. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the driver seat backrest frame for Explorer and F-Super Duty vehicles. For F-150 vehicles, dealers are to inspect, and if necessary, replace the driver seat backrest frame following the Technical Information.

 

SERVICE PROCEDURE

  1. Based on vehicle line, select the appropriate option below.
    • For F-Super Duty vehicles, replace the driver seat backrest frame. Proceed to Page 8.
    • For Explorer vehicles, replace the driver seat backrest frame. Proceed to Page 13.
    • For F-150 vehicles, proceed to the driver seat backrest frame Inspection Procedure below.

 

INSPECTION PROCEDURE – F-150 VEHICLES ONLY

NOTE: This inspection procedure will determine the driver seat backrest frame weld cell identification marking, build date, and shift build to determine if replacement is required. The weld cell identification marking is located on the outboard side of the driver backrest frame. The build date and shift build information is located at the lower rear portion of the backrest frame.

  1. If equipped with manual lumbar, adjust the lumbar to the fully relaxed position.
  2. Remove the recline handle and lumbar knob (if equipped). See Figure 1.

CLIPFIGURE 1

 

  1. Remove the two side shield screws. See Figure 2.

side shield screwsFIGURE 2

 

  1. Position aside the side shield. See Figure 3.
    1. Lift up on the rear of the side shield and pull outward.
    2. Push the side shield forward.
    3. If equipped, do not disconnect the electrical connector at this time in case seat movement is later needed for inspection or seat removal.

side shieldFIGURE 3

 

  1. Inspect the outboard driver seat backrest frame weld cell identification marking. See Figure 4a and 4b.
    • If the weld cell identification marking on the frame matches the identification marking shown in Figure 4b for weld cell 60, proceed to Step 6.
    • If the weld cell identification marking on the frame does not match the identification marking shown in Figure 4b for weld cell 60, the driver seat backrest frame PASSES inspection and replacement is not required. Reverse removal steps to install the driver seat side shield.

WELD CELL IDENTIFICATION MARKINGFIGURE 4a         FIGURE 4b

 

  1. From behind the driver seat, release both electrical connector retainers from under the seat and
    position the wire harnesses aside. See Figure 5.

electrical connector retainersFIGURE 5

 

  1. Detach the two backrest cover straps and position the backrest cover upward. See Figure 6.

backrest cover strapsFIGURE 6

 

  1. Detach the backrest cover lower J-clip. See Figure 7.

J-clipFIGURE 7

 

  1. Detach the hook-and-loop retainer and position the backrest cover strap aside. See Figure 8.

backrest cover strapFIGURE 8

 

  1. Remove the four push-pin retainers and position aside the wire harness to access the driver seat backrest frame label or engraved part information. See Figure 9.

backrest frame labelFIGURE 9

 

  1. Determine the driver seat backrest frame build date and shift build, which will be listed on a label or engraved on the backrest frame assembly. See Figures 10 and 11.

backrest frame labelFIGURE 10

 

backrest frame labelFIGURE 11

 

NOTE: Alternatively, a QR code scanner application can be used to retrieve the build date code using a smart phone or tablet.

  • – The build date code will be listed in YYMMDD format after the fourteen character engineering part number. See Figure 12.

fourteen character engineering part numberFIGURE 12

 

  1. Was the driver seat backrest frame built on December 6, 2016 (161206) and built during the second shift?

NOTE: Second shift is indicated by the number 2 next to the build date.

NO – The driver seat backrest frame PASSES inspection and no further action is required.
Reverse the removal steps to reassemble the vehicle.

YES – The driver seat backrest frame DOES NOT PASS inspection and must be replaced.
Proceed to the Driver Seat Backrest Frame Replacement Procedure on Page 8.

NOTE: If you are not able to determine the weld cell, build date or shift build, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site and submit digital pictures of the weld marking and engraving or label.

 

F-Super Duty & F-150 Vehicles – Driver Seat Backrest Frame Replacement Procedure

NOTE: For F-150 vehicles, steps 2, 3 and 5 may have already been completed as part of the inspection.

  1. Remove the driver front seat. Please follow the Workshop Manual (WSM) procedures in Section 501-10A.
  2. If equipped with manual lumbar, adjust the lumbar to the fully relaxed position.
  3. Remove the recline handle and lumbar knob (if equipped). See Figure 13.

CLIPFIGURE 13

 

  1. Remove the two head restraint guide sleeves. Please follow the WSM procedures in Section 501-10A.
  2. Remove the two side shield screws. See Figure 14.

side shield screwsFIGURE 14

 

  1. Remove the side shield. See Figure 15.
    1. Lift up on the rear of the side shield and pull outward.
    2. Push the side shield forward.
    3. Disconnect the electrical connector.

side shieldFIGURE 15

 

  1. Remove the two screws and the inboard recline cover. See Figure 16.

two screwsFIGURE 16

 

  1. Remove the two seat cover side push-pins. See Figure 17.

push-pinsFIGURE 17

 

NOTE: Do not separate the side airbag from the seat cover.

  1. Remove the side airbag. Please follow the WSM procedures in Section 501-20B.
  2. If equipped, detach the backrest cover J-clips from the lumbar support wire and position the backrest cover up. See Figure 18.

J-clipsFIGURE 18

 

  1. Remove the seat backrest cushion, cover, and the side airbag as an assembly. See Figure 19.

seat backrest cushionFIGURE 19

 

  1. Remove and discard the four bolts and remove the front seat backrest. Disconnect the lumber cable if equipped. See Figure 20.
    • Torque: 33 lb.ft (45 Nm).

four boltsFIGURE 20

 

  1. Remove the lumbar assembly. See Figures 21 and 22.
    1. Release the lumbar assembly cable retainer (manual lumbar only).
    2. Detach the lumbar assembly cable (manual lumbar only).
    3. Detach the lumbar assembly J-hooks.
    4. Detach the lumbar assembly upper J-hooks.
    5. Disconnect the electrical connector (power lumbar only).

MANUAL LUMBARFIGURE 21

 

POWER LUMBARFIGURE 22

 

  1. To install the new driver seat backrest frame, reverse the removal procedure.

 

Explorer Vehicles – Driver Seat Backrest Frame Replacement Procedure

  1. Remove the driver front seat. Please follow the Workshop Manual (WSM) procedures in Section 501-10A.
  2. Remove the two front head restraint guide sleeves. Please follow the WSM procedures in Section 501-10A.
  3. If equipped, remove the recline handle. See Figure 23.

recline handleFIGURE 23

 

  1. Remove the two side shield screws. See Figure 24.

two side shield screwsFIGURE 24

 

  1. Remove the side shield. See Figure 25.
    1. Lift up on the rear of the side shield and pull outward.
    2. Push the side shield forward.
    3. Disconnect the electrical connector.

side shieldFIGURE 25

 

  1. Remove the two screws and the inboard recline cover. See Figure 26.

inboard recline coverFIGURE 26

 

NOTE: Do not separate the side airbag from the cushion cover.

  1. Remove the side airbag. Please follow the WSM procedures in Section 501-20B.
  2. Remove the seat backrest cushion, cover, and the side airbag as an assembly. See Figure 27.

seat backrest cushionFIGURE 27

 

  1. Remove and discard the four bolts and remove the front seat backrest. See Figure 28.
    • Torque: 33 lb.ft (45 Nm).

four boltsFIGURE 28

 

  1. Disconnect the electrical connector, release the J-hooks, and remove the power lumbar assembly. See Figure 29.

electrical connectorFIGURE 29

 

  1. To install the new driver seat backrest frame, reverse the removal procedure.

 

June 2017

 

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Compliance Recall Notice 17C08 / NHTSA Recall 17V-332
Aviso de Revisión de Cumplimiento 17C08

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 202:  Head Restraints and FMVSS 207:  Seating Systems.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, the driver seat backrest frame may have been improperly welded, which could result in an inoperative or difficult to operate seat backrest recliner, seat squeaks, unexpected or sudden movement on one side, or a seat backrest that appears to be leaning rearward on one side.
What is the risk? An improperly welded seat backrest frame may not adequately restrain an occupant in a crash, increasing the risk of injury.
What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect, and if necessary, replace the driver seat backrest frame free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.  In addition, your vehicle may require an inspection to determine if parts need to be ordered.
What should you do? If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.

Please call your dealer without delay and request a service date for Recall 17C08. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

Ford Motor Company wants you to have this recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.

Do you need a rental vehicle? If your dealer determines that driver seat backrest frame replacement is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs.  Please see your dealer for guidelines and limitations.
What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our

Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

MOTORHOME OWNERS:  If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811.  Representatives are available 24 hours a day.

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.

20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 17V-332.

Para asistencia en Español Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V332-6375.pdf

r17C08_2

 

r17C083

 

https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V332-9929.pdf

r17C08C1_JUN17

 

https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V332-1649.pdf

RMISC-17V332-1649

 

https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V332-2328.pdf

RCAK-17V332-2328

 

https://static.nhtsa.gov/odi/rcl/2017/RCLRPT-17V332-4148.PDF

RCLRPT-17V332-4148

 

https://static.nhtsa.gov/odi/rcl/2017/RCLRPT-17V332-3732.PDF

RCLRPT-17V332-3732

 

 

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