May 3, 2017
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 17B08
Certain 2017 Model Year F-450/F-550/F-650/F-750, E-Series and F-53/F-59
Vehicles Equipped with a 6.8L Engine
Loose Crankshaft Pulley Bolt
PROGRAM TERMS
This program will be in effect through April 30, 2018. There is no mileage limit for this program.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-450/F-550 | 2017 | Kentucky | September 12, 2016 through February 8, 2017 |
| Ohio | |||
| F-650/F-750 | |||
| E-Series | |||
| F-53/F-59 | Detroit Chassis |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In the affected vehicles, the crankshaft pulley bolt may not have been torqued properly during engine assembly. Vehicles with a loose crankshaft pulley bolt may display a check engine light with engine misfire diagnostic codes without drivability symptoms present. If the vehicle is not serviced, engine damage may result.
SERVICE ACTION
Dealers are to loosen the crankshaft pulley bolt one full turn, then torque the bolt following the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 29, 2017. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Michael A. Berardi
ATTACHMENT I
Customer Satisfaction Program 17B08
Certain 2017 Model Year F-450/F-550/F-650/F-750, E-Series and F-53/F-59
Vehicles Equipped with a 6.8L Engine
Loose Crankshaft Pulley Bolt
OASIS ACTIVATION
OASIS will be activated on May 3, 2017.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com May 3, 2017. Owner names and addresses will be available by June 9, 2017.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- Ford vehicles – 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (17B08) is the sub code.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
- PROGRAM TERMS: This program will be in effect through April 30, 2018. There is no mileage limit for this program.
ATTACHMENT II
Customer Satisfaction Program 17B08
Certain 2017 Model Year F-450/F-550/F-650/F-750, E-Series and F-53/F-59
Vehicles Equipped with a 6.8L Engine
Loose Crankshaft Pulley Bolt
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Loosen then Torque Crankshaft Pulley Bolt | 17B08B | 0.6 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
ATTACHMENT III
CERTAIN 2017 MODEL YEAR F-450/F-550/F-650/F-750, E-SERIES AND F-53/F-59 VEHICLES EQUIPPED WITH A 6.8L ENGINE — LOOSE CRANKSHAFT PULLEY BOLT
OVERVIEW
In the affected vehicles, the crankshaft pulley bolt may not have been torqued properly during engine assembly. Vehicles with a loose crankshaft pulley bolt may display a check engine light with engine misfire diagnostic codes without drivability symptoms present. If the vehicle is not serviced, engine damage may result.
Dealers are to loosen the crankshaft pulley bolt one full turn, then torque the bolt following the technical
instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
SERVICE PROCEDURE
F-450/550, F-53/59 AND E-SERIES VEHICLES
- With the vehicle in NEUTRAL, position it on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.
ALL VEHICLES
- Using a universal pulley holder (such as an OTC 4754, or equivalent), loosen the crankshaft pulley bolt 360° and then torque the crankshaft pulley bolt in 4 stages with the aid of an assistant.
See Figure 1.
Stage 1: Tighten to 90 Nm (66 lb.ft).
Stage 2: Loosen 360°.
Stage 3: Tighten to 50 Nm (37 lb.ft).
Stage 4: Tighten an additional 90°.
FIGURE 1
May 2017
Customer Satisfaction Program 17B08
Programa de satisfacción del cliente 17B08
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
| Why are you receiving this notice? | On your vehicle, it may be possible the crankshaft pulley bolt was not tightened properly during engine assembly. |
| What is the effect? | This may result in the check engine light illuminating. If the vehicle is not serviced, engine damage may result. |
| What will Ford and your dealer do? | In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to tighten the crankshaft pulley bolt free of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until April 30, 2018, regardless of mileage. Coverage is automatically transferred to subsequent owners. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Customer Satisfaction Program 17B08. Provide the dealer with the VIN of your vehicle. The VIN is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis. Therefore, please have this service action performed as soon as possible. Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
Ford Customer Service Division
