22N14 – Powertrain Control Module Reprograming for Inspection and Maintenance Testing – 2011-2012 Ford F-Series Super Duty

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NHTSA ID Number: 10244684

Manufacturer Communication Number: 22N14 S1

Summary

Customer Satisfaction Program 22N14 – Supplement #1

Certain 2011-2012 Model Year F-Series Super Duty Vehicles Equipped with a 6.7L Diesel Engine – State Inspection and Maintenance Test Failure Due to DTCs P2073 and/or P2074

 


October 24, 2023

Customer Satisfaction Program 22N14 – Supplement #1
Certain 2011-2012 Model Year F-Series Super Duty Vehicles  Equipped with a 6.7L Diesel Engine
State Inspection and Maintenance Test Failure Due to DTCs P2073 and/or P2074

 

PROGRAM TERMS

This program provides a one-time repair (if needed) to reprogram the Powertrain Control Module (PCM) for unlimited years of service and unlimited miles from the warranty start date of the vehicle.

This is a one-time repair program.

Coverage is automatically transferred to subsequent owners.

REASON FOR THIS SUPPLEMENT

  • Repair description: Updated for clarity.
  • Reason for providing a one-time repair: Updated for clarity.
  • Service Action section has been updated: Specific eligibility criteria added.
  • Owner Letter Mailing: Owner Letter mailing dates have been updated to reflect the anticipated owner letter mailing date.
  • Administrative Information has been updated:
    • Information on Mobile Repair and Pick-Up and Delivery has been added.
    • Owner Refund date has been updated.
    • Photos are now required to be uploaded for review prior to reprogramming the PCM.
    • All affected title-branded and salvage title vehicles are eligible for this repair. 
  • Labor Allowances: Time for Mobile Repair, Pick-Up and Delivery, and Photo Submission has been added.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
F-Series Super Duty 2011 Kentucky Truck November 3, 2009 through July 22, 2011
2012 March 22, 2011 through October 23, 2012

US population of affected vehicles: 325,950. Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING A ONE-TIME REPAIR

In the affected vehicles, diagnostic trouble code (DTC) P2073 (Manifold Absolute Pressure/Mass Air

Flow – Throttle Position Correlation at Idle) and/or P2074 (Manifold Absolute Pressure/Mass Air Flow – Throttle Position Correlation at Higher Load), if set, are unable to self-heal after the vehicle has been remedied and will remain in PCM memory as a permanent DTC. These permanent DTCs may cause a vehicle to fail an Inspection and Maintenance (I/M) test in California and Delaware (the states that currently fail heavy-duty diesel vehicles for the presence of Permanent DTCs during annual I/M testing for vehicle registration).

 

SERVICE ACTION

This program only applies for vehicles registered/obtaining new registration in a state or region that fails heavy-duty diesel vehicles for the presence of permanent fault codes as part of their annual I/M testing, AND if the vehicle has DTCs P2073 and/or P2074 stored in the PCM memory (both active memory or permanent memory). If a vehicle fits those criteria, dealers are to reprogram the PCM using Integrated Diagnostic Software (IDS) release 129.09 or higher. Prior approval is required by the SSSC before the PCM is reprogrammed.

 

IMPORTANT NOTES:

  • Proper hardware repairs must be completed prior to the PCM being reprogrammed. Repairs completed to address the service engine soon indicator currently being illuminated are not covered by this program.
  • For vehicles that have recently failed an I/M registration test due to the presence of the DTCs listed above: A photo or copy of the customer’s failing Vehicle Inspection Report (VIR) is required as proof of a failed I/M registration test.
  • For vehicles in California and Delaware with the service engine soon indicator currently illuminated due to the presence of the DTCs listed above: A photo or copy of the vehicle’s current registration is required as proof of residency.

This service must be performed at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.

To assist vehicle owners to have this repair completed when parts are available, dealers should:

  • Arrange for a mobile repair at the owner’s location, or:
  • Arrange to pick-up the owner’s vehicle and drive it to the dealership for repairs.
    • Re-deliver the owner’s vehicle after repairs have been completed.
  • Pick-up and delivery, and mobile service should be made available for all customers. Refer to the Rental and Claiming sections for further details.

 

OWNER NOTIFICATION AND MAILING SCHEDULE
Owner Letters are expected to be mailed the week of February 5, 2024. Dealers should repair any affected vehicles that exhibit either of the conditions listed above, whether or not the customer has received a letter.

 

MOBILE SERVICE REPAIR ASSESSMENT LEVEL

  • All repairs in this program have the following assessment level:

– Mobile Reprogramming

 

MOBILE REPAIR RECOMMENDATIONS

  • Confirm with the customer a mobile repair is feasible.
  • Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
  • Transportation – due to the simplicity of this repair, a specialty vehicle is not required.

 

MOBILE REPAIR ADDITIONAL INFORMATION

Please ensure the technician brings the following to the mobile repair destination:

  • Printed Technical Instructions
  • Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.
  • Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
  • Recommended specialty tools: Integrated Diagnostic Software (IDS)

 

SOLD VEHICLES

  • Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Do not perform this program unless the affected vehicle exhibits the covered condition.

 

BRANDED / SALVAGED TITLE VEHICLES

Affected title-branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS

  • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed prior to the date of the Owner Notification Letter. This refund offer expires February 28, 2025.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed at a location other than an authorized servicing dealer after the date of the Owner Notification Letter. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the costs associated with a previous PCM reprogramming or replacement if that repair was intended to fix permanent DTC P2073 and/or P2074 not selfhealing, which resulted in a failed I/M test.

 

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

 

PICK-UP AND DELIVERY- Participating Dealers

Dealers participating in the Remote Experience Program:

  • Refer to EFC12071, 2023 Remote Experience Program, Pick-Up & Delivery (PDL) Offset section for additional details.

 

PICK-UP AND DELIVERY- Non-participating Dealers

Dealers not participating in the 2023 Remote Experience Program for Pick-Up & Delivery are authorized to claim unique services for completing this program.

  • Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery services. Refer to Labor Allowances for details.
  • Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.

 

PARTS REQUIREMENTS

Parts are not required to complete this repair.

 


CERTAIN 2011-2012 MODEL YEAR F-SERIES SUPER DUTY VEHICLES EQUIPPED WITH 6.7L DIESEL ENGINE — STATE INSPECTION AND MAINTENANCE TESTING FAILURE DUE TO DTCS P2073 AND/OR P2074

SERVICE PROCEDURE

1. Does the vehicle meet the following criteria?

• This Customer Satisfaction program only applies for vehicles registered/obtaining new registration in a state or region that fails heavy-duty diesel vehicles for the presence of permanent fault codes as part of their annual I/M testing (currently only applies to vehicles registered/obtaining new registration in California and Delaware) AND if the vehicle has DTCs P2073 and/or P2074 stored in the PCM memory (both active memory or permanent memory).

YES – Proceed to Step 2.

NO – No further action is required at this time.

2. Contact the SSSC and provide the necessary documentation for prior approval to reprogram the PCM (see below for further detail).

NOTE: Proper hardware repairs must be completed prior to the PCM being reprogrammed. Repairs completed to address the service engine soon indicator currently being illuminated are not covered by this program.

• For vehicles that have recently failed an I/M registration test due to the presence of DTCs P2073 and/or P2074: A photo or copy of the customer’s failing Vehicle Inspection Report (VIR) is required as proof of a failed I/M registration test.

• For vehicles in California and Delaware with the service engine soon indicator currently illuminated due to the presence of DTCs P2073 and/or P2074: A photo or copy of the vehicle’s current registration is required as proof of residency.

3. Has the SSSC provided approval to reprogram the PCM?

YES – Proceed to Step 4.

NO – No further action is required at this time.

4. Connect a battery charger to the 12V battery.

NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.

5. Using IDS, reprogram the Powertrain Control Module (PCM) using Integrated Diagnostic Software (IDS) release 129.09 or higher.

NOTE: Make sure the IDS computer does not enter sleep mode during programming.

NOTE: Calibration files may also be obtained at www.motorcraftservice.com.

NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.

6. Disconnect the battery charger from the 12V battery once the reprogramming has completed.

NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process. This re-learning process may result in firmer than normal upshifts and downshifts for several days.

NOTE: Please notify the customer that they will need to perform the Readiness for I/M testing drive cycle, prior to the vehicle having the ability to pass an I/M test. This information was provided with the owner letter and can also be found in the Owner Manual.

 

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
  • Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
  • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
  • Follow all scan tool on-screen instructions carefully.
  • Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions Key ON Engine OFF (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module:

NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI).

b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.

NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f.  If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

 


12 Affected Products

Vehicles

MAKE MODEL YEAR
FORD F-250 SD 2011-2012
FORD F-350 SD 2011-2012
FORD F-450 SD 2011-2012
FORD F-550 SD 2011-2012
FORD F-650 SD 2011-2012
FORD F-750 SD 2011-2012

 


1 Associated Document

Manufacturer Communications

October 24, 2023
Customer Satisfaction Program 22N14 – Supplement #1

https://www.nhtsa.gov/recalls?nhtsaId=10244684

MC-10244684-0001.pdf 384.635KB

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NHTSA ID Number: 10222521

Manufacturer Communication Number: 22N14

Summary

Certain 2011-2012 Model Year F-Series Super Duty Vehicles Equipped with a 6.7L Diesel Engine

Powertrain Control Module Reprograming for Inspection and Maintenance Testing

1 Associated Document

Manufacturer Communications

September 8, 2022
Customer Satisfaction Program 22N14

https://www.nhtsa.gov/recalls?nhtsaId=10222521

MC-10222521-0001.pdf 299.46KB

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Reprogramming

Service Information & Reprogramming

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM IIeBay, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM IIeBay and VCMM)
  X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM IIeBay, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

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Mongoose-Plus J2534

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Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles

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RAP2 OEM J2534 Remote Reprogramming Tool

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BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI

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Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

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GODIAG J2534

 


Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 


 

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Last update on 2024-07-16 / Affiliate links / Images from Amazon Product Advertising API

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