| “This site contains affiliate links for which OEMDTC may be compensated” |
June 9, 2023 NHTSA CAMPAIGN NUMBER: 23V420000
Head Restraint Instructions Missing/FMVSS 202
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
NHTSA Campaign Number: 23V420
Manufacturer Ford
Motor Company
Components EQUIPMENT
Potential Number of Units Affected 979,797
Summary
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, F-550, and F-600 SuperCab and three-passenger front bench seat regular cab vehicles. The owner’s manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, “Head Restraints.”
Remedy
Ford will mail the Owner’s Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23C20.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Chronology :
On May 11, 2023, an issue pertaining to missing Owner’s Manual content was brought to Ford’s Critical Concern Review Group for review. The investigation determined that human error in Ford’s Owner’s Manual review process resulted in missing Owner’s Manual information required by Federal Motor Vehicle Safety Standard (FMVSS) No. 202a, “Head Restraints.”
On May 17, 2023, the CCRG found that required head restraint adjustment and removal information for the third-row center seating position on 2018-2023 model year Ford Expedition and Lincoln Navigator vehicles was missing from the vehicle Owner’s Manuals. Additionally, the CCRG concluded that required head restraint adjustment and removal Owner’s Manual content for the second-row center seating position was missing from 2019-2023 model year Ford Super Duty vehicles in all SuperCab configurations. Required head restraint adjustment and removal Owner’s Manual content was also missing for the front row center seating position in 2019-2023 model year Ford Super Duty vehicles in all SuperCab and Regular Cab configurations equipped with a three passenger front bench seat.
Ford is not aware of any related warranty claims or field reports.
On June 02, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
37 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EXPEDITION | 2018-2023 |
| FORD | F-250 SD | 2019-2023 |
| FORD | F-350 SD | 2019-2023 |
| FORD | F-450 SD | 2019-2023 |
| FORD | F-550 SD | 2019-2023 |
| FORD | F-600 SD | 2019-2023 |
| LINCOLN | NAVIGATOR | 2018-2023 |
2 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-23V420-6070.PDF 222.033KB
Loading...
Reload document 
Open in new tab
Recall Acknowledgement
RCAK-23V420-9072.pdf 645.436KB
Loading...
Latest Recalls Documents
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix & View Live Data] - Much more than a car code reader, BlueDriver is a diagnostic tool. You’ll get unlimited repair reports with possible causes and fixes, plus real-time health monitoring while you drive with the live data feature.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- [Easy to Use--Work out of box] + [FOXWELL 2025 New Version] FOXWELL NT604 Elite scan tool is the 2025 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- [5 in 1 Diagnostic Scanner] Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance function.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet. To connect the tool to the App, please DO NOT go to device's Bluetooth settings, instead, open RepairSolutions2 App and follow the instructions on the App to pair the BLCKTEC 430.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- Pro-level ABS SRS OBD2 Scanner - Based on the NT301 FOXWELL Scanner, this car scanner takes OBD-II diagnostics to the next level by in-depth insights on reading ABS SRS Diagnostic Trouble Codes, display the Live Data: Wheel Speed Sensor, Airbag Issues, Wiring Faults, clear the ABS error codes after the car faults repaired, etc... NOTE: This code reader can only read SRS codes but CANNOT reset any Airbag crash codes. Please check the functions coverage BEFORE purchasing. NO Need to Register &Subscription.
- Full-Feature ABS Diagnostics - Real-time tracking of wheel speed sensor, brake force distribution, and brake pressure with dynamic graphs for easy analysis. Effortlessly read ABS trouble codes and access freeze frame data to identify and resolve system issues. This ABS scanner diagnostic tool also monitors ABS performance during emergency braking or on slippery surfaces, providing alerts for potential problems.
- Basic OBDII Scanner Functions - This obd2 scanner diagnostic tool also can Check Engine Fault Light, diagnose OBD-II modules instantly, display the Live Data with graph (engine RPM, coolant temperature, fuel trim, and sensor readings), locate bad sensors and indicate I/M readiness status before the annual inspection. Reducing the potential driving risk and keep a peak performance on the road.
- Top ABS Bleed Scan Tool - After replacing the ABS pump or adding brake fluid, air can enter the ABS module, causing the pedal to feel weak or slow to return. This OBD2 scanner with ABS auto bleed will restore your brake pedal’s firmness by efficiently removing air from the ABS module. For vehicle coverage, check the FOXWELL Diagnostic Coverage List under Support on the official site. NOTE: This feature is NOT compatible with vehicles that support manual bleed.
- User-Friendly & Budget-Friendly - Enjoy software updates without subscription for newer vehicle models(Any more issues about update, please let us know）. This car code reader comes with a sturdy case for easy carrying. The code reader for cars will also save diagnostic data to avoid unnecessary diagnostic costs when you must to find the professional mechanic to fix the car faults instead of addressing them by yourself.
- [Brand-New ArtiDiag500] We've got everything you're looking for! Forget basic OBD2 scanners; TOPDON's ArtiDiag500 car scanner offers more. The all-new ArtiDiag500 not only includes full OBD2 functions and 4-system diagnostics but also provides DIYers with 6 maintenance services. The brand-new, cost effective AD500 is back in full swing!
- [4-System Diagnostics] DIY enthusiasts, take notice! Will these 4-system diagnostics be the treasure you've been seeking? The ArtiDiag500 code reader offers in-depth testing for the engine, transmission, ABS, and SRS systems, reading fault codes and data streams. It also visualizes real-time data in chart form, simplifying complex data for storage and future playback, aiding DIY users in problem detection.
- [6 Reset Functions] Hey, hang tight for a moment. With these 6 reset functions, the ArtiDiag500 has got you covered. It offers throttle adaptation along with reset capabilities for Oil, SAS, TPMS, BMS, and EPB. Seamlessly aligning the throttle, battery, tires, and brake pads with your vehicle, it also adjusts the steering angle and turns off the oil light. Looking to restore your car to its original condition? Look no further than the ArtiDiag500.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Global Support] Rest assured about compatibility with your vehicle and language – ArtiDiag500 currently supports 67+ car brands, 10,000+ models, covering most vehicles worldwide, and is available in 12 languages. Whether it's for your car or preferred language, there's an ideal choice for you. Plus, it's fully compatible with Android 11 for smoother use.
- [ABS Diagnosis] - Quickly identify and resolve ABS-related issues, including sensor faults (such as wheel speed sensors), wiring problems (faulty circuits or connectors within the ABS system), or ABS pump failures (malfunctions in the ECU controlling the ABS). Ensure proper system operation, restore optimal braking performance, and clear any warning lights.
- [SRS Diagnosis] - Quickly detect the airbag ECU itself, airbag sensor failure, airbag system plug disconnection or poor contact, seat belt sensor failure, or system error, etc, to ensure that the SRS (Supplemental Restraint system) is working properly. After repair, reset the system to clear the warning light and restore full safety performance. NOTE: It cannot reset Airbag crash or transmission codes.
- [Full OBD2 Function] - Read and clear trouble codes for all OBD2 systems, including show real-time data, freeze frame data, I/M Readiness, DTC lookup, test results for o-xygen sensor, On-board monitor test, request vehicle information, component test, modules present and e-vap test. Allowing you to quickly identify and troubleshoot vehicle issues.
- [AutoVIN Technology] - It simplifies diagnostics by automatically identifying the vehicle’s model and configuration, eliminating the need for manual input, and ensures accurate diagnostics by applying the correct data and algorithms, reducing errors caused by manual entry. Improves efficiency and streamlines the diagnostic process.
- [ABS Auto Bleeding] - Helps bleed your vehicle's Anti-lock Braking System (ABS), removing air from the brake lines to ensure optimal brake performance. It helps prevent brake issues such as spongy pedals, inconsistent braking, and reduced stopping power, and enhances vehicle safety by ensuring the ABS system is working properly, especially during critical driving situations. NOTE: It’s not compatible with vehicles that only support manual bleeding.
- Comprehensive OBD2 Scanner with 15 Resets: The XTOOL D5S car code reader and vehicle reset tool provides an advanced diagnostic solution with 15 high demand reset functions, including Electronic Parking Brake Reset (EPB), SAS, BMS Reset, Throttle Body Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Headlight, Window Initialization, Crank Sensor Relearn and more. Equipped with CAN FD Protocol and FAC AutoAuth, the D5S obdii scanner diagnostic tool ensures compatibility with a broad range of modern vehicles, allowing users to address common maintenance needs quickly.
- 4 Main System Car Diagnostic Scanner & Full OBD2 Diagnostics: The XTOOL D5S vehicle code reader is ideal for home mechanics, DIYers, and professionals, providing access to Transmission/Engine/ABS/SRS to read dtcs, and live data can be displayed in text or up to 4 pid data graphs, along with full OBD2 diagnostics to check the engine light on, other obd2 issues and routine maintenance. This scan tool ensures you can keep your vehicles in top condition, avoiding costly repairs or unexpected breakdowns. NOTE: Some vehicles display three systems after connection because the transmission and engine of some vehicles are integrated into one
- One-Tap W!Fi Updates + No Software Fees: Enjoy a 5.45” high-resolution touchscreen (1440x720) that’s easy to read, even in low light. Free lifetime software updates over Wi-Fi keep your D5S OBD2 Scanner Diagnostic Tool updated with the latest features—no hidden fees. Ample 32GB storage plus expandable memory ensures room for all your diagnostic data, while durable silicone grips provide comfortable, secure handling. This makes D5S a cost-effective, long-term investment for continuous diagnostic support, a reli~able automotive scanner diagnostic tool for your family
- Wide Compatibility Across 90+ Vehicle Brands: The XTOOL D5S Scanner for cars and trucks works with OBDII-equipped vehicles built after 1996, covering over 90 vehicle brands, including 12V diesel and SUVs, minivans, and light-duty trucks. It supports most of protocols include CAN FD for broad compatibility. For vehicle-specific compatibility, send us your vehicle information to check the compatibility before purchase
- Super Clear Navigation Display: The XTOOL D5S car scanner enhances your diagnostic workflow with a super clear navigation display, designed for convenience and speed. TOP Capability include a Voltage Display for real-time monitoring of your vehicle’s electrical system, a “My Vehicle” Menu for adding and managing vehicle information, and Quick Button Interfaces for both Auto Scan and OBD2 Diagnostics, ensuring you can quickly access the menu you need. These features streamline the diagnostic process, allowing you to focus on what matters most—Efficient vehicle maintenance
- 2025 FOXWELL Scanner NT716: New Bidirectional Scan Tool – Get active test capabilities for ABS, Airbag, Transmission, and Engine systems, easily perform various tests such as injectors, Cooling Fan, Fuel Pump, etc.The price of $ 200+ enjoys a $ 300-500 code reader service! With the NT716 Scanner Diagnostic Tool, You only need to plug in the device to accurately obtain real -time data information. To understand whether your car's system actuator is normal, prevent danger in advance, and drive with confidence. 👉P.S. The active test function needs to be upgraded before it can be used.
- 4-System Car Scanner for ABS, Airbag, Transmission, and Engine – Easily read error codes and ECU information, view 4-in-1 live data, and save or download data for later reference. The built-in DTC library explains fault codes clearly, and once issues are fixed, you can clear codes and turn off warning lights with just one tap. FOXWELL NT716 Code Scanner empowers you to handle most diagnostics on your own, saving you time and money instead of relying on an elusive mechanic.
- 9 Reset Functions – Unlike other obd2 scanner diagnostic tools in this price range that offer only 5–7 resets, FOXWELL NT716 scan tool supports 9 essential reset functions, including ABS Bleeding, SAS, Oil Light, EPB, BMS, DPF, Throttle Relearn, Injector Coding, and TPMS. You can monitor the running status of various systems of the car by live data flow, identify potential problems, reset system data, and extinguish the flashing oil lamp fault light! ❗Notice:This product does NOT have special functions for car k-ey p-rogramming.
- Full OBD2 Scanner with Plug-and-Play – Enjoy comprehensive OBDii functions, including AutoVIN for automatic vehicle info recognition, one-click I/M Readiness for emissions checks, real-time data, and freeze frame capture… Scanner FOXWELL NT716 makes it easy to prepare for annual inspections, helping you stay road-ready with confidence each year.
- 5.5" HD Touchscreen Tablet Diagnostic Scanner– Get rid of the confusion caused by the 2.8" scanner with multi - button operation; Built -in 4000mAh battery, the new version of the battery life is greatly enhanced; No subscription fee, no additional charges, share reports anytime, one - click free WiFi upgrade; Android 9.0 system, 24+language , support 100+ car brands from 1996 to 2025.
- 【UPGRADE OF NT604-POWERFUL 5 RESETS】Wanna to do maintenance service for your car however the basic 4 system scanner tool can't do it? Then FOXWELL NT614 Elite-the upgraded version of nt604, was born for providing you with 5 special functions-ABS Bleeding/Oil Reset/SAS Calibration/EPB Reset/Throttle Reset. These functions are enough for your daily needs. No need to buy those 300-600 dollors obd2 scanner. Saving your unnecessary repair fee with FOXWELL nt614 car scanner diagnostic tool!
- 【ENGINE/ABS/SRS/TRANSMISSION CODE READER】Don't know what's wrong with your car when the warning light of ABS, transmission, SRS, Engine flashes? NT614 Elite obd2 scanner can pinpoint the problem components. It boasts many functions of engine, abs, srs and transmission such as read & erase fault codes and grapgh live data like engine temp, wheel speed sensor, read transmission temperature, etc. Compared with car repairs, using foxwell nt614 elite is more convenient and a-ffordable.
- 【Best Bang For Your Buck!-FOXWELL NT614 Elite】1. 2025 New software-faster than old one. 2. One click lifetime WIFI f-ree update, no need to use the annoying Micro SD card. 3. New Update-No need to register on the FOXWELL website before use, more convenient! 4. More intuitive viewing with new interface, you can find I/M, Battery Test, DTC Lookup directly.
- 【ABS BLEEDING OBD SCANNER】Do you always feel the brake pedal was slowly sinking to floor or it's loose after doing a complete front & rear brake job? And then you need to take more time than normal to stop your car, which is very dangerous. That's because when you open the brake system to replace components, air gets inside. To get a firm brake pedal, the air need to be removed by bleeding the brakes. NT614 Elite odb2 scanner can do ABS BLEEDING perfectly for your cars.
- 【SMART AUTOVIN & LIFETIME F-REE WIFI UPDATE & PERFECT GIFT CHOICE】With the fantastic AUTOVIN function, this nt614 scan tool can get your VIN and vehicle info rapidly. No need to spend much time in finding your VIN and input it one by one. Also, the lifetime f-ree wifi update is provided for more vehicle coverage, bug fixes, newly added parameters. SAVE AT LEAST 1000+ PER YEAR. And this automotive scanner is a best gift for your Dad, Husband, Boyfriend and Handy Men.
- 🎉【2025 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.🚦📢Kindly note: AL619 only supports 2015 or pre-2015 cars. And services are not universal, please send us your car VIN# to check the compatibility before ordering.📩AutelStoreOnline @ outlook . com📩.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 AutelStoreOnline @ outlook . com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-420 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUN 09, 2023 NHTSA Recall No. : 23V-420 Manufacturer Recall No. : 23C20 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 979,797 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2018-2023 Ford Expedition Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford Expedition vehicles equipped with third row seating are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 400,192 Ford Expedition vehicles are affected. Production Dates : MAR 14, 2017 – MAY 14, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-420 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2018-2023 Lincoln Navigator Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Lincoln Navigator vehicles equipped with third row seating are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 92,896 Lincoln Navigator vehicles are affected. Production Dates : MAR 16, 2017 – MAY 14, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2019-2023 Ford F-Super Duty: F-250, F-350, F-450, F-550, F-600 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford F-250, F-350, F-450, F-550, and F-600 Super Duty vehicles with a SuperCab configuration or a regular cab configuration with a three passenger front bench seat are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 486,709 Ford F-Super Duty vehicles are affected. Production Dates : MAR 06, 2018 – MAY 25, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The affected vehicles do not include instructions for adjusting or removing certain head restraints in the owner’s manual. Affected Ford Expedition and Lincoln Navigator vehicles do not include instructions for adjusting or removing the third row center head restraint in the owner’s manual. Affected Super Duty vehicles do not include instructions for adjusting or removing the first or second center head restraints in the owner’s manual. Part 573 Safety Recall Report 23V-420 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 1 : 202 – Head restraints FMVSS 2 : NR Description of the Safety Risk : Customers do not have access to regulated information regarding the adjustment or removal of certain center head restraints. Inability to access this information increases the risk of injury in the event of a crash. Description of the Cause : Owner’s Manuals were published without certain center seat head restraints information. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Owner Manual Component Description : 2018 Expedition USA English Owner’s Manual Component Part Number : JL1J19A321AA Component Name 2 : Owner Manual Component Description : 2018 Expedition USA English Owner’s Manual Component Part Number : JL1J19A321AB Component Name 3 : Owner Manual Component Description : 2018 Expedition USA English Owner’s Manual Component Part Number : JL1J19A321AC Component Name 4 : Owner Manual Component Description : 2019 Ford Expedition USA English Owner’s Manual Component Part Number : KL1J19A321AA Component Name 5 : Owner Manual Component Description : 2019 Ford Expedition USA English Owner’s Manual Component Part Number : KL1J19A321AB Part 573 Safety Recall Report 23V-420 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 6 : Owner Manual Component Description : 2020 Ford Expedition USA English Owner’s Manual Component Part Number : LL1J19A321AA Component Name 7 : Owner Manual Component Description : 2020 Ford Expedition USA English Owner’s Manual Component Part Number : LL1J19A321AB Component Name 8 : Owner Manual Component Description : 2021 Ford Expedition USA English Owner’s Manual Component Part Number : ML1J19A321AA Component Name 9 : Supplemental Owner’s Guide Component Description : 2022 Ford Expedition USA English Supplemental Owner’s Guide Component Part Number : NL1J19F705AA Component Name 10 : Supplemental Owner’s Guide Component Description : 2022 Ford Expedition Spanish Supplemental Owner’s Guide Component Part Number : NL1J19F705BCA Component Name 11 : Supplemental Owner’s Guide Component Description : 2023 Ford Expedition USA English Supplemental Owner’s Guide Component Part Number : PL1J19F705AA Component Name 12 : Supplemental Owner’s Guide Component Description : 2023 Ford Expedition Spanish Supplemental Owner’s Guide Component Part Number : PL1J19F705BCA Part 573 Safety Recall Report 23V-420 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 13 : Owner Manual Component Description : 2018 Lincoln Navigator USA English Owner’s Manual Component Part Number : JL7J19A321AA Component Name 14 : Owner Manual Component Description : 2018 Lincoln Navigator USA English Owner’s Manual Component Part Number : JL7J19A321AB Component Name 15 : Owner Manual Component Description : 2018 Lincoln Navigator USA English Owner’s Manual Component Part Number : JL7J19A321AC Component Name 16 : Owner Manual Component Description : 2019 Lincoln Navigator USA English Owner’s Manual Component Part Number : KL7J19A321AA Component Name 17 : Owner Manual Component Description : 2019 Lincoln Navigator USA English Owner’s Manual Component Part Number : KL7J19A321AB Component Name 18 : Owner Manual Component Description : 2020 Lincoln Navigator USA English Owner’s Manual Component Part Number : LL7J19A321AA Component Name 19 : Owner Manual Component Description : 2020 Lincoln Navigator USA English Owner’s Manual Component Part Number : LL7J19A321AB Part 573 Safety Recall Report 23V-420 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 20 : Owner Manual Component Description : 2021 Lincoln Navigator USA English Owner’s Manual Component Part Number : ML7J19A321AA Component Name 21 : Supplemental Owner’s Guide Component Description : 2022 Lincoln Navigator USA English Supplemental Owner’s Guide Component Part Number : NL7J19F705AA Component Name 22 : Supplemental Owner’s Guide Component Description : 2022 Lincoln Navigator Spanish Supplemental Owner’s Guide Component Part Number : NL7J9F705BCA Component Name 23 : Supplemental Owner’s Guide Component Description : 2023 Lincoln Navigator USA English Supplemental Owner’s Guide Component Part Number : PL7J19F705AA Component Name 24 : Supplemental Owner’s Guide Component Description : 2023 Lincoln Navigator Spanish Supplemental Owner’s Guide Component Part Number : PL7J19F705BCA Component Name 25 : Owner Manual Component Description : 2019 Ford Super Duty USA English Owner’s Manual Component Part Number : KC3J19A321AA Component Name 26 : Owner Manual Component Description : 2019 Ford Super Duty USA English Owner’s Manual Component Part Number : KC3J19A321AB Part 573 Safety Recall Report 23V-420 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 27 : Owner Manual Component Description : 2019 Ford Super Duty USA English Owner’s Manual Component Part Number : KC3J19A321AC Component Name 28 : Owner Manual Component Description : 2020 Ford Super Duty USA English Owner’s Manual Component Part Number : LC3J19A321AA Component Name 29 : Owner Manual Component Description : 2020 Ford Super Duty Spanish Owner’s Manual Component Part Number : LC3J19A321DA Component Name 30 : Owner Manual Component Description : 2021 Ford Super Duty USA English Owner’s Manual Component Part Number : MC3J19A321AA Component Name 31 : Owner Manual Component Description : 2021 Ford Super Duty USA English Owner’s Manual Component Part Number : MC3J19A321AB Component Name 32 : Owner Manual Component Description : 2021 Ford Super Duty USA English Owner’s Manual Component Part Number : MC3J19A321AC Component Name 33 : Owner Manual Component Description : 2021 Ford Super Duty Spanish Owner’s Manual Component Part Number : MC3J19A321DA Part 573 Safety Recall Report 23V-420 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 34 : Owner Manual Component Description : 2022 Ford Super Duty USA English Owner’s Manual Component Part Number : NC3J19A321AA Component Name 35 : Owner Manual Component Description : 2022 Ford Super Duty Spanish Owner’s Manual Component Part Number : NC3J19A321BCA Component Name 36 : Supplemental Owner’s Guide Component Description : 2023 Ford Super Duty USA English Supplemental Owner’s Guide Component Part Number : PC3J19F705AA Component Name 37 : Supplemental Owner’s Guide Component Description : 2023 Ford Super Duty Spanish Supplemental Owner’s Guide Component Part Number : PC3J19F705BCA Supplier Identification : Component Manufacturer Name : Tweddle Group Address : 24700 Maplehurst Drive Clinton Township Michigan 48036 Country : United States Chronology : On May 11, 2023, an issue pertaining to missing Owner’s Manual content was brought to Ford’s Critical Concern Review Group for review. The investigation determined that human error in Ford’s Owner’s Manual review process resulted in missing Owner’s Manual information required by Federal Motor Vehicle Safety Standard (FMVSS) No. 202a, “Head Restraints.” On May 17, 2023, the CCRG found that required head restraint adjustment and removal information for the third-row center seating position on 2018-2023 model year Ford Expedition and Lincoln Navigator vehicles was missing from the vehicle Owner’s Manuals. Additionally, the CCRG concluded that required head restraint Part 573 Safety Recall Report 23V-420 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 adjustment and removal Owner’s Manual content for the second-row center seating position was missing from 2019-2023 model year Ford Super Duty vehicles in all SuperCab configurations. Required head restraint adjustment and removal Owner’s Manual content was also missing for the front row center seating position in 2019-2023 model year Ford Super Duty vehicles in all SuperCab and Regular Cab configurations equipped with a three passenger front bench seat. Ford is not aware of any related warranty claims or field reports. On June 02, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Customers will be mailed Owner’s Manual addendums that describe how to adjust and remove the head restraints for the center seating positions. Customers will also be mailed instructions to place the provided addendums in the glovebox with the other owner’s information guides. Customers will be notified by mail that they have the option to take their vehicle to a Ford or Lincoln dealer for assistance in proper installation of the mailed Owner’s Manual addendums. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be August 07, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The remedy component contains the Owner’s Manual content for adjusting and removing head restraints in the seating positions that was not present in the original Owner’s Manual. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 26, 2023. Mailing of owner notification letters is expected to begin July 10, 2023 and is expected to be completed by July 24, 2023. Planned Dealer Notification Date : JUN 26, 2023 – JUN 26, 2023 Planned Owner Notification Date : JUL 10, 2023 – JUL 24, 2023 Part 573 Safety Recall Report 23V-420 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
Last update on 2025-04-19 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.