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| SYNC – VARIOUS FUNCTIONALITY CONCERNS |
| FORD: | 2011 Focus, Fusion 2011-2012 Taurus |
| LINCOLN: | 2011 MKZ 2011-2012 MKS |
| MERCURY: | 2011 Milan |
| FORD: | 2011 E-Series, Expedition, F-150, F-Super Duty 2011-2012 Escape, Flex |
| LINCOLN: | 2011 Navigator 2011-2012 MKT |
Various 2011-2012 vehicles equipped with SYNC may exhibit concerns related to SYNC features.
Refer the Service Procedure Section for a complete list of symptoms.
SERVICE PROCEDURE
This procedure excludes vehicles equipped with MyFord Touch or MyLincoln Touch. Symptoms addressed by this procedure include the following:
- All SYNC features inoperative: lack of or slow response to Aux, Phone, and Voice button operation.
- U3000:04 in the Accessory Protocol Interface Module (APIM).
- Intermittent phone connection issues.
- When multiple phones are paired to SYNC, SYNC intermittently does not connect to the device that is set as the Primary phone.
- Incorrect caller ID displayed for text messages.
- Voice recognition system responds with Calling Dot at Work.
- Dials the first phone book entry in phone book to all Call commands.
- Apple device connected via USB intermittently does not reconnect and resume playback after ignition cycle, system goes to Line In instead.
- USB over time responds Indexing, Speech control not available with this device, Index Full, or fails to connect to a USB device previously connected without concerns.
- Verify if a SYNC update is available. Go to the Professional Technician Society (PTS) website and from the OASIS tab select the SYNC button. Scroll to the bottom of the page, under software update actions click on the View Latest Software hyper link located next to the standard selection. A software update is identified when there is no check box next to the Customer Interface Processor (CIP).
- Are software updates available?
- No – this article does not apply. Refer to Workshop Manual (WSM) for normal diagnosis.
- Reprogram the APIM. To perform the reprogram it will be necessary to follow the online version of the WSM, Section 418-01, for APIM – Standard programming.
