21M06 – Unintended Tailgate Opening – 2015-2020 Ford F-150

SEOCONTENT-START

November 17, 2022

Customer Satisfaction Program 21M06 – Supplement #1

 Copyright 2022 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division November 17, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 21M06 – Supplement #1 Certain 2015-2020 Model Year F-150 Vehicles Equipped with a Power Release Tailgate – Unintended Tailgate Opening REF: Customer Satisfaction Program 21M06 Dated May 20, 2022 New! REASON FOR THIS SUPPLEMENT Parts ordering information and full repair instructions are now available to support completion of this customer satisfaction program. PROGRAM TERMS This program provides a no-cost repair (if needed) to the power release tailgate feature for 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This program may be used multiple times as long as the vehicle is within time and mileage limits of the program. Once the program has expired, Service Part Warranty (SPW) and Extended Service Plan (ESP) may be eligible. If a vehicle has already exceeded either the time or mileage limits, this no-cost repair will last through May 31, 2023. Coverage is automatically transferred to subsequent owners. VEHICLES COVERED BY THIS PROGRAM Vehicle Model Year Assembly Plant Build Dates F-150 2015-2020 Dearborn March 18, 2014 through September 5, 2020 Kansas City August 11, 2014 through October 22, 2020 Affected vehicles are identified in OASIS. REASON FOR PROVIDING A NO-COST REPAIR In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford has developed an enhanced remedy for customers who may want this enhanced repair performed on their vehicle. New! SERVICE ACTION Some vehicles covered by Field Service Action (FSA) 21M06 may have FSA 20S01 or 20N03 currently open. Please check OASIS to verify coverage and perform FSA 20S01 or 20N03 ONLY if coverage applies. DO NOT perform FSA 20S01 or 20N03 on vehicles that are not included in those programs. If a vehicle included in FSA 21M06 has sustained damage to the tailgate due to an unintended tailgate opening, please refer to the claiming instructions for related damage. Service Action Continued On The Next Page  Copyright 2022 Ford Motor Company New! SERVICE ACTION (continued) NOTE: For model years 2015-2018, Safety Recall 20S01 (Canada) or Customer Satisfaction Program 20N03 (United States) must be completed prior to performing the 21M06 service procedure. If an affected vehicle owner has reported an unintended tailgate opening, dealers are to modify the power release tailgate system wiring, install a new tailgate handle release switch and reprogram the BCM software using Integrated Diagnostic Software (IDS) release 128.01 or higher. Customer Information Sheet and Owner’s Manual Addendum: At the completion of this repair, dealership service management is to provide a copy of the “Customer Information Sheet” and “Owner’s Manual Addendum” that is posted with this bulletin to the vehicle owner. This service must be performed on all affected vehicles at no charge to the vehicle owner. NOTE: Ford Diagnosis and Repair System (FDRS) cannot be used for programming on the 2015-2020 F-150 vehicles. NOTE: The tailgate is required to perform the repair but does not need to be installed on the vehicle. New! OWNER NOTIFICATION MAILING SCHEDULE Owners of affected vehicles have been notified. Parts available owner letters are expected to start mailing the week of November 28, 2022. Dealers should repair any affected vehicles that experience unintended tailgate opening, whether or not the customer has received a letter. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Customer Information Sheet Owner’s Manual Addendum Owner Notification Letter QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 Customer Satisfaction Program 21M06 – Supplement #1 Certain 2015-2020 Model Year F-150 Vehicles Equipped with a Power Release Tailgate Unintended Tailgate Opening OASIS ACTIVATION OASIS was activated on May 20, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will not be activated for this service action. SOLD VEHICLES • Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Do not perform this program unless the affected vehicle exhibits the covered condition. TITLE BRANDED / SALVAGED VEHICLES Vehicles with cancelled warranties are not eligible for this service action. New! OWNER REFUNDS • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before December 16, 2022. This refund offer expires May 31, 2023. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with repairs associated with unintended tailgate opening. RENTAL VEHICLES The use of rental vehicles is not approved for this program. RELATED DAMAGE PHOTO SUBMISSION Ford requires photos for any related damage claims associated with this program. Please submit an Approval Request to the SSSC Web Contact Site containing clear photos of the VIN and all related damage, including the component(s) that contacted the vehicle (if possible), for approval consideration. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, SSSC approval is still required. • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 Customer Satisfaction Program 21M06 – Supplement #1 Certain 2015-2020 Model Year F-150 Vehicles Equipped with a Power Release Tailgate Unintended Tailgate Opening New! CLAIMS PREPARATION AND SUBMISSION • Note: All repairs for this program should be claimed using the claim entry direction below regardless if the vehicle is still under the New Vehicle Limited Warranty. o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles – Claim repairs to FSA 21M06 if vehicle is still within time and mileage limits. • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims:  Claim type 31: Field Service Action. The FSA number (21M06) is the sub code.  Customer Concern Code (CCC): L07 – Ext. Door Lock Controls-Power  Condition Code (CC): 42 – Does Not Operate Properly  Causal Part Number: 9C888 – Tailgate Switch  Part Quantity: 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 21M06 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • Provision for Locally Obtained Tool and Supplies: Includes Coroplast® 837 engineered electrical wire harness tape or equivalent, black electrical tape, TA-32 (as needed), XG-12 (as needed), rosin core solder and one 1-1/2 inch (38 mm) Bi-Metal Hole Saw with arbor and pilot bit (as needed). This provision is for the amount of supplies used for one vehicle repair and the tool which can be used for multiple repairs. Submit on the same repair line on which the FSA is claimed. NOTE: The locally obtained supplies and the 1-1/2 inch (38 mm) Bi-Metal Hole Saw tool can be used on multiple vehicles. NOTE: The $20.00 provision for the 1-1/2 inch (38 mm) Bi-Metal Hole Saw is a one-time charge per dealer. Do not charge this amount more than once. o Program Code: 21M06 o Misc. Expense: OTHER o Misc. Expense: Claim up to $24.00 (includes up to $4.00 for locally obtained supplies and up to $20.00 for the locally obtained 1-1/2 inch (38 mm) Bi-Metal Hole Saw tool) • Provision for Sublet Windshield Removal/Installation: This expense cannot be claimed if the dealership removes and installs the windshield. Sublet documentation must be retained. Submit on the same line as the repair. – Program Code: 21M06 – Misc. Expense: FSAOSL – Misc. Expense: Claim up to $250.00  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 3 Customer Satisfaction Program 21M06 – Supplement #1 Certain 2015-2020 Model Year F-150 Vehicles Equipped with a Power Release Tailgate Unintended Tailgate Opening New! LABOR ALLOWANCES Description Labor Operation Labor Time NOTE: For model years 2015-2018, Safety Recall 20S01 (Canada) or Customer Satisfaction Program 20N03 (United States) must be completed prior to performing the 21M06 service procedure. Inspect BCM, Install Tailgate Actuator Ground Wiring Kit, Replace Tailgate Handle Release Switch, Update BCM Software Using IDS Release 128.01 or Higher, Enable the Tailgate Switches Double Press, Select Brake Transmission Shift Interlock (BTSI) Relay Installed and Disable Tailgate Ajar Message (if equipped) Via the IDS Programable Parameters and Print Both the Customer Information Sheet and the Owner’s Manual Addendum.* NOTE: The tailgate is required to perform the repair but does not need to be installed on the vehicle NOTE: Camera alignment is not required NOTE: FDRS cannot be used on the affected vehicles – Can be claimed in combination with 21M06C and/or 21M06D 21M06B 3.2 Hours Additional Time to Install the Tailgate Jumper Pigtail on the 2019 and 2020 Model Year Vehicles only. – Can be claimed in combination with 21M06B and/or 21M06D 21M06C 0.9 Hours NOTE: This labor operation is to be claimed ONLY if the BCM connector(s) or fuse(s) exhibit signs of moisture and/or corrosion contamination. Photo(s) of BCM contamination MUST be submitted to the SSSC prior to diagnostics in order to use this labor operation. Diagnose and Repair the Source(s) of the BCM Moisture and/or Corrosion Contamination.** – Can be claimed in combination with 21M06B and/or 21M06C MT21M06D Actual time up to 10.0 Hours*** Time Allowed to Submit Photos for Related Damage Claims (As Needed) 21M06ZZ 0.2 Hours * Customer Information Sheet and Owner’s Manual Addendum: At the completion of this repair, dealership service management is to provide a copy of both the “Customer Information Sheet” and the “Owner’s Manual Addendum” that are posted with this bulletin to the vehicle owner. ** Less than 3% of the affected vehicle population is expected to require water leak diagnostics. *** Dealers are authorized to claim up to 10.0 hours actual time after contacting the SSSC Web Contact Site and submitting photo(s) for approval. Follow the Actual Time Usage Guidelines and Service Management Responsibilities as identified in the Warranty and Policy Manual. Claims for additional parts and/or labor over 10.0 hours should be submitted to the SSSC as a Related Damage contact. If contacting SSSC, please provide the complete tech details and time stamps to support the request for the additional time.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 3 Customer Satisfaction Program 21M06 – Supplement #1 Certain 2015-2020 Model Year F-150 Vehicles Equipped with a Power Release Tailgate Unintended Tailgate Opening New! PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity LL3Z-14A411-P Tailgate Actuator Ground Wiring Kit 1 1 LL3Z-14A411-D Tailgate Jumper Pigtail Kit As Needed GB5Z-9C888-B Tailgate Handle Release Switch 1 1 PM-13-B or Equivalent Motorcraft® Anti-Corrosion Coating* (Only F-150 Super Cab vehicles, As Needed) – Check dealer inventory before ordering additional quantities. – 16 fl. Oz per container, sell pack of 1, 1/2 Oz per repair, repair 32 vehicles per can. As Needed .03 TA-32 Motorcraft® TA-32 Clear Silicone Rubber* (As Needed) Claim as Misc. OTHER XG-12 Motorcraft® Electrical Grease* (As Needed) – One 3 oz. tube will service approximately 15 vehicles Obtain Locally Engineered Electrical Wire Harness Tape* Coroplast® 837 or Equivalent. – Can be obtained from Rotunda or Nairn (NAI837X). – Package of 3 or 6 rolls. Rosin Core Solder* Black Electrical Tape* (As Needed) * The listed tapes and chemicals can be used on multiple vehicles. Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 3 Customer Satisfaction Program 21M06 – Supplement #1 Certain 2015-2020 Model Year F-150 Vehicles Equipped with a Power Release Tailgate Unintended Tailgate Opening REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 CERTAIN 2015-2020 MODEL YEAR F-150 VEHICLES EQUIPPED WITH A POWER RELEASE TAILGATE — UNINTENDED TAILGATE OPENING SERVICE PROCEDURE NOTE: For model years 2015-2018, Safety Recall 20S01 (Canada) or Customer Satisfaction Program 20N03 (United States) MUST be completed prior to performing this service procedure. NOTE: At the completion of this repair, dealership service management is to provide a copy of the “Customer Information Sheet” and a copy of the “Owner’s Manual Addendum” that is posted with this bulletin to the vehicle owner. NOTE: The tailgate is required to perform the repair but does not need to be installed on the vehicle. 1. Lower the tailgate of the vehicle. 2. Open the hood of the vehicle. 3. If equipped, open the roof opening panel. 4. Disconnect the negative battery cable(s) and position aside. Please follow the Workshop Manual (WSM) procedures in Section 414-01. 5. Remove the Body Control Module (BCM). Please follow the WSM procedures in section 419-10. 6. Inspect the BCM for any sign(s) of moisture and/or corrosion. See Figure 1 for examples of corrosion. – Was any sign(s) of moisture and/or corrosion present? Yes – Photo(s) of BCM water contamination MUST be submitted to the Special Service Support Center (SSSC) prior to continuing with water leak diagnostics. Then proceed to Step 8. No – Proceed to Step 7. 20037V FIGURE 1 ATTACHMENT III PAGE 2 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 7. Remove each BCM fuse, one at a time, and inspect for sign(s) of moisture and/or corrosion. See Figure 2. – Was any sign(s) of moisture and/or corrosion present? Yes – Photo(s) of BCM water contamination MUST be submitted to the SSSC prior to continuing with water leak diagnostics. Then proceed to Step 8. No – Proceed to Step 36 (Page 12). PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037U BCM FUSES FIGURE 2 8. Is the vehicle equipped with a roof opening panel? See Figure 3. Yes – Proceed to Step 9. No – Proceed to Step 19 (Page 6). 20037D NON-VISTA ROOF VISTA ROOF FIGURE 3 ATTACHMENT III PAGE 3 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 9. Remove the foam padding located behind the BCM. See Figure 4. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037E FOAM PADDING FIGURE 4 10. Inspect the roof opening panel drain tube and grommet located behind the BCM area. – Is the drain tube and grommet in the correct position? See Figure 5. Yes – Proceed to Step 17 (Page 6). No – Proceed to Step 11. 20037F ROOF OPENING PANEL DRAIN TUBE GROMMET ROOF OPENING PANEL DRAIN TUBE INCORRECT POSTION ROOF OPENING PANEL DRAIN TUBE CORRECT POSITION FIGURE 5 ATTACHMENT III PAGE 4 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 11. Is the grommet attached to the roof opening panel drain tube as seen in See Figure 6? Yes – Proceed to Step 12. No – Proceed to Step 13. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037G ROOF OPENING PANEL DRAIN TUBE ROOF OPENING PANEL DRAIN TUBE RUBBER GROMMET FIGURE 6 12. Install the roof opening panel drain tube into the body panel making sure that the grommet is fully seated. Perform a 2-tug test on the roof opening panel drain tube. – Did the drain tube and grommet remain in place? See Figure 7. Yes – Proceed to Step 17 (Page 6). No – Proceed to Step 13. 20037H TUG TEST X2 FIGURE 7 ATTACHMENT III PAGE 5 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 13. Remove the Right Hand (RH) A-Pillar Trim Panel. Please follow the WSM procedures in Section 501-05. 14. Lower the front RH corner of the headliner. See Figure 8. CAUTION: Do not bend or crease the headliner. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037I FRONT OF VEHICLE FRONT RH CORNER OF HEADLINER FIGURE 8 15. Remove the roof opening panel drain tube. See Figure 9. 1. Remove the drain tube grommet located behind the BCM. 2. Disconnect the drain tube at the roof opening panel. 3. Release the drain tube retainers located along the RH A-pillar down through the Instrument Panel (IP). 4. Remove the drain tube out the top of the IP. 20037J FRONT OF VEHICLE FRONT OF VEHICLE x7 FIGURE 9 ATTACHMENT III PAGE 6 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 16. Install a new roof opening panel drain tube by reversing Step 15. 17. Pour a glass of water into the roof opening panel drain tube channel and immediately inspect the roof opening panel drain tube grommet for water leakage. See Figure 10. – Is there water leakage inside the vehicle at the grommet Yes – Proceed to Step 18. No- Proceed to Step 19 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037K FRONT OF VEHICLE FIGURE 10 18. Check that the roof opening panel drain tube rubber grommet is fully seated, then repeat Step 17. – Is the roof opening panel drain tube rubber grommet fully seated and still leaking after the second inspection? Yes – Proceed to Step 15. No – Proceed to Step 19. 19. Using a garden hose, spray the upper RH side of the engine compartment fire wall. See Figure 11. 20037M FRONT OF VEHICLE SPRAY WITH GARDEN HOSE FIGURE 11 ATTACHMENT III PAGE 7 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 20. Immediately inspect under the RH side IP, near the BCM, for any sign(s) of water leakage and/or moisture. – Was any sign(s) of water leakage and/or moisture present? Yes – Proceed to Step 21. No – Proceed to Step 24 (Page 8). 21. Remove the Instrument Panel. Please follow the WSM procedures in Section 501-12. Verify the location of the water leak by repeating Step 19. 22. Using Motorcraft® TA-32 Clear Silicone Rubber Sealer or equivalent, apply a bead along the body patch and allow it to dry. See Figure 12. Retest by performing Step 19 once the Clear Silicone Rubber is dry. – Was any water leakage found after sealant has dried? Yes – Apply more sealant by performing Step 22. No – Proceed to Step 23. PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037N FRONT OF VEHICLE AREA TO SEAL USING MOTORCRAFT® TA-32 FIGURE 12 23. Install the Instrument Panel. Please follow the WSM procedures in Section 501-12. • Do not install the RH A-pillar trim panel, scuff plate, foam padding or BCM cover at this time. ATTACHMENT III PAGE 8 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 24. Inspect the front RH side door weatherstrip for any rips or deformity. See Figure 13. – Were any rips or deformity present? Yes – Install a new Front Passenger Door Weatherstrip. Proceed to Step 25. No – Proceed to Step 25. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037O FRONT OF VEHICLE FIGURE 13 25. Using a garden hose, spray down the RH side of the windshield, then immediately inspect the A-pillar area within the vehicle for signs of moisture and/or leakage. See Figure 14. – Was any sign of moisture and/or leakage found around the A-pillar? Yes – Remove, then reseal the windshield. Please follow the WSM procedures in Section 501-11. Repeat Step 25. No- Proceed to Step 26. 20037P FRONT OF VEHICLE FIGURE 14 ATTACHMENT III PAGE 9 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 26. Using a garden hose, run water over the front RH roof ditch, immediately inspect the A-pillar inside the vehicle for signs of moisture and/or leakage. See Figure 15. – Was any signs of moisture and/or leakage found around the A-pillar? Yes – Proceed to Step 27. No – If equipped with a roof opening panel, Proceed to Step 29. If NOT equipped with a roof opening panel, Proceed to Step 35 (Page 12). PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037Q FRONT OF VEHICLE FIGURE 15 27. Neatly apply some Motorcraft® TA-32 Clear Silicone Rubber to the front RH roof ditch. See Figure 16. Allow the sealer to cure, then proceed to Step 28. 20037Q FRONT OF VEHICLE FIGURE 16 ATTACHMENT III PAGE 10 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 CAUTION: Do not bend or crease the headliner. 28. Lower the front RH corner of the headliner. See Step 14, Figure 8. Pour a glass of water into the roof opening panel drain tube channel and immediately inspect the drain tube at the roof opening panel for water leakage. See Figure 17. – Is there water leakage from the roof opening panel drain tube? Yes – Proceed to Step 29. No – Proceed to Step 32. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037L FRONT OF VEHICLE FIGURE 17 29. Check that the roof opening panel drain tube is fully seated, then repeat Step 28. – Is the drain tube fully seated and still leaking after the second inspection? Yes – Proceed to Step 30. No – Proceed to Step 32. ATTACHMENT III PAGE 11 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 30. Remove the roof opening panel drain tube. See Figure 18. 1. Remove the drain tube grommet located behind the BCM. 2. Disconnect the drain tube at the roof opening panel. 3. Release the drain tube retainers located along the RH A-pillar down through the IP. 4. Remove the drain tube out the top of the IP. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037J FRONT OF VEHICLE FRONT OF VEHICLE x7 FIGURE 18 31. Install a new roof opening panel drain tube by reversing Step 30. 32. Position back the front RH corner of the headliner. See Figure 19. 20037R FRONT OF VEHICLE FRONT RH CORNER OF HEADLINER FIGURE 19 33. If the previous water leak testing has not been successful in finding the source of the BCM contamination, please refer to WSM procedures under diagnosis and testing found in Section 501-00 to isolate and fix the water leak prior to continue with these instructions. 34. Install the RH A-Pillar Trim Panel. Please follow the WSM procedures in Section 501-05. ATTACHMENT III PAGE 12 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 35. If the BCM is to be replaced due to corrosion and/or moisture, please follow the WSM procedures in Section 419-10 then transfer all fuses to a new BCM. • Replace any corroded fuses with a new one. • Discard the old BCM. 36. Install the BCM and retainer. See Figure 20. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037S FRONT OF VEHICLE FIGURE 20 37. Inspect all the harness side BCM connectors for sign(s) of moisture and/or corrosion. – Was any moisture and/or corrosion present? Yes – For moisture ONLY – Blow dry the affected connector(s) and reconnect the BCM electrical connectors, then proceed to Step 38. For corrosion – Order and install the appropriate terminal kit(s) for the affected terminal(s), reconnect the BCM electrical connectors, and then proceed to Step 38. No – Reconnect the connectors to the BCM, then proceed to Step 38. ATTACHMENT III PAGE 13 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037BJ A H F G I J B C D E FIGURE 21 ITEM DESCRIPTION QUANTITY A Relay Harness 1 B Tie Strap – C Edge Biter Style Tie Strap – D Oval Push Pin Style Tie Strap – E Round Push Pin Style Tie Strap – F Body Length Jumper Harness 1 G Tailgate Jumper Harness 1 H Grommet 1 I Heat Shrink Tubing – J Male end 2 Pin Connector 1 Complete Tailgate Actuator Ground Wiring Part Kit NOTE: The parts being installed in this procedure are not labeled. Refer to Figure 21 for component identification. ATTACHMENT III PAGE 14 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 39. Remove the glove compartment. Please follow the WSM procedures in Section 501-12. NOTE: Wire colors may vary due to substitutions at the harness kit manufacturer. NOTE: Some portions of the rework may have been done at the assembly plant. Move on to the next step. 38. Position aside the weatherstrip, release the clips and remove the RH instrument panel finish panel. See Figure 22. x6 PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037CD FIGURE 22 ATTACHMENT III PAGE 15 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 40. Place the relay, included in the kit, onto the instrument panel wiring harness and secure using a tie strap. See figure 23. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037X FRONT OF VEHICLE RELAY TIE STRAP INSTRUMENT PANEL WIRING HARNESS FIGURE 23 ATTACHMENT III PAGE 16 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 CAUTION: Do not over torque the ground stud nut. 41. Remove the ground nut, install the ground wire with the eyelet from the relay on to the ground stud. Reinstall the ground stud nut. See Figure 24. • Torque: 70 lb. in (8 Nm) PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037AA GROUND WIRE WITH EYELET FROM RELAY BCM FIGURE 24 42. Disconnect BCM C2280A. See Figure 25. 20037BB C2280A BCM FIGURE 25 ATTACHMENT III PAGE 17 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 43. Remove the tie strap, black cover and the red locking tab of C2280A. See Figure 26. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037CC RED LOCKING TAB BLACK COVER C2280A FIGURE 26 44. Is pin 16 of C2280A open or occupied with an existing wire? If OPEN – Proceed to Step 49. If OCCUPIED – Proceed to Step 45. 45. Remove the wire from pin 16 from C2280A. See Figure 27. STUD FOR 20037BC WIRE PIN 16 C2280A WIRE FROM PIN 16 FIGURE 27 ATTACHMENT III PAGE 18 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 46. Remove and discard the terminal on the Blue (BL) wire from the relay. On the wire removed from C2280A pin 16, create an inline splice and wrap the BL wire around the inline splice. See Figure 28. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037BD WIRE FROM C2280A PIN 16 INLINE SPLICE BL WIRE FROM RELAY FIGURE 28 47. Solder the BL wire from the relay to the inline splice. Install heat shrink tubing over the inline splice. See Figure 29. STUD FOR MISSING NUT STUD FOR 20037BE APPLY SOLDER HEAT SHRINK TUBING BL WIRE FROM RELAY FIGURE 29 ATTACHMENT III PAGE 19 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 48. Apply heat to the heat shrink tubing to seal the inline splice. Reinstall the wire into pin 16 of C2280A. See Figure 30. Proceed to Step 50. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037BF BL WIRE FROM RELAY HEAT SHRINK TUBING WIRE INTO PIN 16 C2280A FIGURE 30 49. Install the BL wire from the relay into the open pin 16 of C2280A. See Figure 31. STUD FOR MISSING NUT STUD FOR 20037BK BL WIRE FROM RELAY C2280A FIGURE 31 ATTACHMENT III PAGE 20 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 50. Reinstall the red locking tab and the black cover. Secure using a tie strap. See Figure 32. Reconnect C2280A to the BCM. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT C2280A 20037BG BLACK COVER TIE STRAP RED LOCKING TAB FIGURE 32 51. Disconnect C2280B. See Figure 33. STUD FOR MISSING NUT STUD FOR MISSING NUT 20037BL C2280B FIGURE 33 ATTACHMENT III PAGE 21 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 52. Remove the tie strap, release the locking tabs and remove the inserts from the connector cover. See Figure 34. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037BM TIE STRAP C2280B CONNECTOR COVER INSERTS LOCKING TABS FIGURE 34 53. Is pin 12 of C2280B open or occupied with an existing wire? See Figure 35. If OPEN – Insert the Green (GN) wire from the relay into pin 12, then proceed to Step 58. If OCCUPIED – Proceed to Step 54. NOTE: Pin 12 occupied shown. 20037BN PIN 12 C2280B FIGURE 35 ATTACHMENT III PAGE 22 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 54. Measure and cut the pin 12 wire 76 mm (3 in) from the back of the black C2280B. See Figure 36. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037BO C2280B 76 MM (3 IN) WIRE IN PIN 12 FIGURE 36 55. Strip both ends of the cut wire from pin 12. See Figure 37. 20037BP STRIP BOTH ENDS OF THE CUT WIRE FROM PIN 12 FIGURE 37 ATTACHMENT III PAGE 23 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 56. Cut off and discard the terminal of the Green (GN) wire from the relay. See Figure 38. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037BQ GN WIRE FROM RELAY TERMINAL OF GN WIRE FIGURE 38 57. Apply heat shrink tubing to the BK and GN wires from the relay. Twist the BK wire from the relay to the harness end of the cut wire from pin 12. Twist the BK wire from the relay to the connector end of the cut wire from pin 12. Solder the twisted wires and seal the solder connection with the heat shrink tubing. See Figure 39. Proceed to Step 59. 20037BR GN WIRE FROM RELAY BK WIRE FROM RELAY TWISTED WIRES HARNESS END CUT WIRE FROM PIN 12 CONNECTOR END CUT WIRE FROM PIN 12 FIGURE 39 ATTACHMENT III PAGE 24 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 58. Locate the Black (BK) wire from the relay. Apply heat shrink tubing and seal the end of the BK wire. Wrap the wire up and secure it to the relay using electrical tape. 59. Reinstall the inserts into the connector cover. Secure using a new tie strap and trim any excess. See Figure 40. Reconnect C2280B to the BCM. TIE STRAP PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037BS C2280B CONNECTOR COVER INSERTS FIGURE 40 60. Position aside the RH front carpet to expose the floorboard. Use a block of wood or similar device to retain the carpet away from the area to be clear of obstruction. See Figure 41. CAUTION: The area highlighted below should be kept clear from obstruction to avoid any damage to carpeting and/or wiring. 20037AE FRONT OF VEHICLE AREA TO KEEP CLEAR FROM OBSTRUCTION FIGURE 41 ATTACHMENT III PAGE 25 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 61. If equipped, remove the bedliner tailgate cover. See Figure 42. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037III E196058 FIGURE 42 62. If equipped, remove the tailgate access panel bolts and the tailgate access panel. See Figure 43. STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037BV FIGURE 43 ATTACHMENT III PAGE 26 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 63. Remove the tailgate latch control assembly nuts and position the tailgate latch control assembly towards the rear of the vehicle. See Figure 44. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037BW FRONT OF VEHICLE x2 TAILGATE LATCH CONTROL ASSEMBLY TAILGATE LATCH CONTROL ASSEMBLY NUT FIGURE 44 64. Disconnect the electrical connector and the push pin retainer. See Figure 45. NOTE: Tailgate latch control assembly shown outside of the vehicle for clarity. STUD FOR 20037LLL FIGURE 45 ATTACHMENT III PAGE 27 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 65. Remove the white locking tab and the pin 2 wire from the tailgate latch control assembly connector. Cut off the terminal of the pin 2 wire. See Figure 46. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037BX WHITE LOCKING TAB TERMINAL OF PIN 2 WIRE TAILGATE LATCH CONTROL ASSEMBLY ELECTRICAL CONNECTOR FIGURE 46 66. Seal the pin 2 wire using heat shrink tubing. Bend back the sealed wire and secure using Coroplast® 837 or Equivalent Electrical Wire Harness Tape. See Figure 47. STUD FOR MISSING NUT STUD FOR 20037BY SEAL PIN 2 WIRE WITH HEAT SHRINK TUBING BEND WIRE BACK AND APPLY TAPE FIGURE 47 ATTACHMENT III PAGE 28 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 67. Install the terminal end of the Tailgate Jumper Harness into the open pin in the tailgate latch control assembly electrical connector. Secure using Coroplast® 837 or Equivalent Electrical Wire Harness Tape. Reinstall the white locking tab. See Figure 48. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037BZ TAILGATE JUMPER HARNESS COROPLAST® 837 OR EQUIVALENT TAPE TERMINAL END OF TAILGATE JUMPER HARNESS FIGURE 48 68. Reconnect the electrical connector and the push pin retainer. See Figure 49. NOTE: Tailgate latch control assembly shown outside of the vehicle for clarity. STUD FOR MISSING NUT STUD FOR 21685V FRONT OF VEHICLE FIGURE 49 ATTACHMENT III PAGE 29 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 69. Using a straightened coat hanger, tape the end of the Tailgate Jumper Harness Wire without a terminal to one end of the coat hanger. Route the wire and coat hanger on the Left Hand (LH) side of the tailgate latch control assembly and through the opening in the center bottom of the tailgate. Continue to pass through the opening in the bed and down through the bottom of the vehicle. See Figure 50. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037CA FRONT OF VEHICLE TAILGATE OPENING BED OPENING TAILGATE OPENING FIGURE 50 70. Secure the Tailgate Jumper Harness using tie straps and trim any excess length of tie strap. See Figure 51. 20037CB FRONT OF VEHICLE TIE STRAP TIE STRAP FIGURE 51 ATTACHMENT III PAGE 30 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 71. Position back the tailgate latch control assembly and install the nuts. See Figure 52. • Torque: 80 lb.in (9 Nm) PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21685BB FRONT OF VEHICLE x2 TAILGATE LATCH CONTROL ASSEMBLY TAILGATE LATCH CONTROL ASSEMBLY NUT FIGURE 52 72. Replace the Tailgate Release Switch. Please follow the WSM procedures in Section 501-14. • Camera alignment is not required. 73. Using the vehicle spare tire rod, lower the spare tire and secure it out of the way using a ratchet strap or other similar device. 74. Position the vehicle on a hoist. Please follow the WSM procedures in Section 100-02. ATTACHMENT III PAGE 31 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 75. Inspect underneath the rear of the vehicle, on the bed support, and determine if a Tailgate Jumper Pigtail is present. See Figure 53. – Is the vehicle equipped with a Tailgate Jumper Pigtail? YES – Proceed to Step 76 (Page 48). NO – Proceed to Tailgate Jumper Pigtail Procedure on page 32. PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037CV FRONT OF VEHICLE TAILGATE JUMPER PIGTAIL FIGURE 53 ATTACHMENT III PAGE 32 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 Tailgate Jumper Pigtail Procedure Complete Tailgate Jumper Pigtail Part Kit PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856H E C D F A B FIGURE 54 ITEM DESCRIPTION QUANTITY A Dual Wall Heat Shrink Tubing 8 B Delete Caps 2 C Male end of New Jumper Pigtail 1 D Female end of New Jumper Pigtail 1 E Convolute 2 F Push Pin Tie Strap 1 NOTE: The parts being installed in this procedure are not labeled. Refer to Figure 54 for component identification. ATTACHMENT III PAGE 33 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 1. Disconnect inline connector C408 and C405 located on the left hand (LH) side of the frame at the rear of the vehicle. See Figure 55. NOTE: If a service pigtail was installed it is possible that the wire colors will not match the figures below. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856A FRONT OF CONNECTOR VEHICLE C408 CONNECTOR C405 FIGURE 55 2. Blow dry both halves of C408 with compressed air. 3. Detach the two connectors and the wire harness push pin retainers. See Figure 56. STUD FOR 1856B FRONT OF VEHICLE WIRE HARNESS PUSH PIN CONNECTOR PUSH PIN FIGURE 56 ATTACHMENT III PAGE 34 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 4. Route the C405 and C408 halves up over the frame and under the attached wire harness to allow for more slack. See Figure 57. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856C CONNECTOR C408 CONNECTOR C405 FIGURE 57 ATTACHMENT III PAGE 35 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 NOTE: If a service pigtail was installed, it is possible that the wire colors will not match the figures below. The wires in cavities 1 and 2 will remain the affected wires. 5. Measure 140 mm (5.5 in) from the back of the male end of C408. Remove 140 mm (5.5 in) of tape to expose the wires. See Figure 58. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856D 140 MM (5.5 INCHES) FRONT OF C408 MALE END VEHICLE FIGURE 58 6. Measure 50 mm (2 in) from the back side of the male end of C408 and cut the Green-White (GN-WH) wire (cavity 1) at the 50 mm (2 in) measurement. See Figure 59. STUD FOR 1856E C408 MALE END C408 MALE END FRONT OF VEHICLE FRONT OF VEHICLE GN-WH WIRE 50 MM (2 INCHES) GN-WH WIRE FIGURE 59 ATTACHMENT III PAGE 36 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 7. Measure 50 mm (2 in) from the back side of the male end of C408 and cut the Brown-Yellow (BN-YE) wire (cavity 2) at the 50 mm (2 in) measurement. See Figure 60. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856F FRONT OF VEHICLE BN-YE WIRE BN-YE WIRE 50 MM (2 INCHES) C408 MALE END C408 MALE END FIGURE 60 8. Install a piece of dual wall heat shrink tube on the GN-WH and BN-YE wires making sure the end of the wire is located in the middle of the tube. Evenly heat up the heat shrink tube until the heat shrink tube sealant bubbles out of both ends. See Figure 61. NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed. STUD FOR 1856G FRONT OF VEHICLE GN-WH WIRE BN-YE WIRE C408 MALE END HEAT SHRINK TUBE SEALANT HEAT SHRINK TUBE SEALANT FIGURE 61 ATTACHMENT III PAGE 37 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 9. Strip 9.5 mm (3/8 in) of the GN-WH and BN-YE wire insulation on the male connector harness side. See Figure 62. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856CC 9.5 MM (3/8 INCH) GN-WH WIRE BN-YE WIRE FRONT OF VEHICLE FIGURE 62 10. Strip 9.5 mm (3/8 in) of the wire insulation on the new jumper harness male connector end. See Figure 63. STUD FOR MISSING NUT STUD FOR MISSING NUT 1856DD 9.5 MM MALE END OF THE NEW JUMPER PIGTAIL (3/8 INCH) FIGURE 63 ATTACHMENT III PAGE 38 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 NOTE: Do not leave any stray strands of wire poking outwards as this may puncture the heat shrink tube when heated. 11. Place a heat shrink tube onto each GN-WH and BN-YE wires. Install the male end of the new jumper pigtail to the corresponding wire colors of the male end of the vehicle harness by twisting the exposed wires together. See Figure 64. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856i MALE END OF NEW JUMPER PIGTAIL HEAT SHRINK TUBES BN-YE WIRE GN-WH WIRE FRONT OF VEHICLE FIGURE 64 12. Solder the twisted wires of the male connector. See Figure 65. NOTE: Keep the heat shrink tubes away from the soldering iron. 1856J SOLDER FRONT OF VEHICLE FIGURE 65 ATTACHMENT III PAGE 39 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 12. Position the dual wall heat shrink tubes over the solder joints making sure the joints are located in the middle of the tubes. Evenly heat up the heat shrink tubes until the heat shrink tube sealant bubbles out of both ends. See Figure 66. NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856K HEAT SHRINK TUBE SEALANT HEAT SHRINK TUBE SEALANT FRONT OF VEHICLE FIGURE 66 13. Disconnect the tailgate inline connector (12 pin or 16 pin). See Figure 67. NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline connectors similar. 1856L FRONT OF VEHICLE TAILGATE INLINE CONNECTOR FIGURE 67 ATTACHMENT III PAGE 40 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 NOTE: If a service pigtail was installed, it is possible that the wire colors will not match the figures below. The wire cavities below will remain the affected wires. For 16 pin connector – GN-WH is cavity 8, BN-YE is cavity 15. For 12 pin connector – GN-WH is cavity 12, BN-YE is cavity 10. 14. Remove the tape and slide back the mesh cover to expose 140 mm (5.5 in) of the wires on the female side of the tailgate inline connector. See Figure 68. NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline connectors similar. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856M 140 MM (5.5 INCHES) FRONT OF VEHICLE TAILGATE INLINE CONNECTOR FIGURE 68 15. Measure 50 mm (2 in) from the back side of the tailgate inline connector female end and cut the GNWH wire (16 pin connector: cavity 8 OR 12 pin connector: cavity 12). See Figure 69. NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline connectors similar. 1856N C432 FEMALE END C432 FEMALE END FRONT OF VEHICLE GN-WH WIRE GN-WH WIRE TAILGATE INLINE CONNECTOR TAILGATE INLINE CONNECTOR FEMALE END FIGURE 69 ATTACHMENT III PAGE 41 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 16. Measure 50 mm (2 in) from the back side of the tailgate inline connector female end and cut the BNYE wire (16 pin connector: cavity 8 OR 12 pin connector: cavity 12). See Figure 70. NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline connectors similar. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856O 50 MM (2 INCHES) BN-YE WIRE BN-YE WIRE FRONT OF VEHICLE TAILGATE INLINE CONNECTOR FEMALE END FIGURE 70 17. Install a piece of dual wall heat shrink tube on the GN-WH and BN-YE wires making sure the end of the wire is located in the middle of the tube. Evenly heat up the heat shrink tube until the heat shrink tube sealant bubbles out of both ends. See Figure 71. NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed. NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline connectors similar. 1856P HEAT SHRINK TUBE SEALANT FRONT OF VEHICLE BN-YE WIRE GN-WH WIRE TAILGATE INLINE CONNECTOR FEMALE END FIGURE 71 ATTACHMENT III PAGE 42 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 18. Strip 9.5 mm (3/8 in) of the GN-WH and BN-YE wire insulation on the female connector harness side. See Figure 72. NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline connectors similar. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856Q 9.5 MM (3/8 INCH) GN-WH WIRE BN-YE WIRE FRONT OF VEHICLE TAILGATE INLINE CONNECTOR FEMALE END FIGURE 72 19. Strip 9.5 mm (3/8 in) of the wire insulation on the new jumper pigtail female connector end. See Figure 73. STUD FOR MISSING NUT 1856R 9.5 MM (3/8 INCH) FEMALE END OF NEW JUMPER PIGTAIL FIGURE 73 ATTACHMENT III PAGE 43 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 NOTE: Do not leave any stray strands of wire poking outwards as this may puncture the heat shrink tube when heated. See the red and green highlighted callouts below. 20. Place a piece of dual wall heat shrink tube onto each GN-WH and BN-YE wires. Install the female end of the new jumper pigtail to the corresponding wire colors of the female end of the vehicle harness by twisting the exposed wires together. See Figure 74. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856S HEAT SHRINK TUBES GN-WH WIRES BN-YE WIRES FEMALE END OF NEW JUMPER PIGTAIL FRONT OF VEHICLE FIGURE 74 21. Solder the twisted wires of the female connector. See Figure 75. NOTE: Keep the heat shrink tubes away from the soldering iron. 1856T FEMALE END OF NEW JUMPER PIGTAIL SOLDER SOLDER FRONT OF VEHICLE FIGURE 75 ATTACHMENT III PAGE 44 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 22. Position the dual wall heat shrink tubes over the solder joints making sure the joints are located in the middle of the tubes. Evenly heat up the heat shrink tubes until the heat shrink tube sealant bubbles out of both ends. See Figure 76. NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856U HEAT SHRINK TUBE SEALANT HEAT SHRINK TUBE SEALANT FRONT OF VEHICLE FIGURE 76 23. Position back the mesh cover. Cut to fit the new convolute and properly cover any exposed wiring then secure using electrical tape. See Figure 77. 1856V FRONT OF VEHICLE FRONT OF VEHICLE CONVOLUTE MESH COVER CONVOLUTE FIGURE 77 ATTACHMENT III PAGE 45 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 24. Route the male end of the new jumper pigtail, C405 and C408 halves under the attached wire harness and over the frame. See Figure 78. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856W FRONT OF VEHICLE FRONT OF VEHICLE FIGURE 78 25. Attach the two connectors push pin and the wire harness push pin retainers. See Figure 79. STUD FOR MISSING NUT STUD FOR MISSING NUT 1856X CONNECTOR PUSH PIN FRONT OF VEHICLE WIRE HARNESS PUSH PIN FIGURE 79 ATTACHMENT III PAGE 46 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 26. Apply some Motorcraft ® electrical grease (XG-12) to the male side of C408. Inject the grease straight from the tube filling the connector cavity halfway being careful not to bend or damage any terminals. 27. Connect inline connector C405 and C408. See Figure 80. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856Z C405 C408 FRONT OF VEHICLE FIGURE 80 28. Apply some Motorcraft ® electrical grease (XG-12) to the male side of tailgate inline connector. Inject the grease straight from the tube filling the connector cavity halfway being careful not to bend or damage any terminals. 29. Connect the tailgate inline connector. See Figure 81. NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline connectors similar. 1856Y FRONT OF VEHICLE TAILGATE INLINE CONNECTOR FIGURE 81 ATTACHMENT III PAGE 47 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 30. Connect the new jumper pigtail. See Figure 82. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1856AA NEW JUMPER PIGTAIL FRONT OF VEHICLE FIGURE 82 31. Attach the new jumper pigtail to the bed support. See Figure 83. STUD FOR MISSING NUT STUD FOR MISSING NUT 1856BB FRONT OF VEHICLE FIGURE 83 NOTE: Place the new delete caps included with the tailgate jumper harness part kit into the glove box. If the original delete cap/kit sealable bag is present in the glove box, place the new delete caps inside of it. 32. The Tailgate Jumper Pigtail Procedure is complete. Proceed to Step 76 on Page 48. ATTACHMENT III PAGE 48 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 76. Disconnect the black and grey connectors of the Tailgate Jumper Pigtail. See Figure 84. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037GGG FRONT OF VEHICLE CONNECTORS OF THE TAILGATE JUMPER PIGTAIL FIGURE 84 77. Remove any tape and/or convolute from the gray connector female end to expose the pin 2 dummy wire. Cut the pin 2 dummy wire just in front of the heat shrink tubing and discard the heat shrink end. Install a new piece of heat shrink tubing, twist the Tailgate Jumper Harness and the gray connector female end pin 2 dummy wire together. See Figure 85. STUD FOR MISSING NUT STUD FOR 20037CE TAILGATE JUMPER HARNESS PIN 2 DUMMY WIRE OF GRAY CONNECTOR GRAY CONNECTOR FEMALE END GRAY CONNECTOR FEMALE END HEAT SHRINK TUBING PIN 2 DUMMY WIRE OF GRAY CONNECTOR TWISTED WIRES FIGURE 85 ATTACHMENT III PAGE 49 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 78. Solder the twisted wires and apply and seal the heat shrink tubing. See Figure 86. Reapply the convolute and/or black electrical tape. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21685EE SOLDER TAILGATE JUMPER HARNESS PIN 2 DUMMY WIRE OF GRAY CONNECTOR HEAT SHRINK TUBING FIGURE 86 79. Remove any tape and/or convolute from the gray connector male end to expose the pin 2 dummy wire. Cut the pin 2 dummy wire just in front of the heat shrink tubing and discard the heat shrink end. Install a new piece of heat shrink tubing, twist the end of the Body Length Jumper Harness without a terminal and the connector male end pin 2 dummy wire together. Solder the twisted wires then apply and seal the heat shrink tubing. Reapply the convolute and/or black electrical tape. See Figure 87. STUD FOR 20037CF BODY LENGTH JUMPER HARNESS GRAY CONNECTOR MALE END PIN 2 DUMMY WIRE OF GRAY CONNECTOR SOLDER AND HEAT SHRINK FIGURE 87 ATTACHMENT III PAGE 50 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 80. Reconnect the gray and black connectors and attach them back onto bed support. See Figure 88. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037FFF FRONT OF VEHICLE GRAY AND BLACK CONNECTORS BED SUPPORT FIGURE 88 81. Route the Body Length Jumper Harness along the LH frame rail towards the front of the vehicle keeping the harness as close to the bed as possible. Secure using tie straps approximately every 12 in (305 mm). See Figure 89. NOTE: The tie straps were left untrimmed for clarity. Trim any excess from the tie straps once installed. 20037CG BODY LENGTH JUMPER HARNESS FRONT OF VEHICLE LH FRAME RAIL FIGURE 89 ATTACHMENT III PAGE 51 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 82. Continue to route the Body Length Jumper Harness along the LH frame rail. Once at the fuel tank, route the Body Length Jumper Harness across the crossbrace to the RH side of the frame rail on top of the fuel tank. Secure the Body Length Jumper Harness to the existing harness and to the holes within the crossbrace using the assorted supplied tie straps approximately every 12 in (305 mm). See Figures 90 and 91. NOTE: The tie straps were left untrimmed for clarity. Trim any excess from the tie straps once installed. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037CH FRONT OF VEHICLE BODY LENGTH JUMPER HARNESS BODY LENGTH JUMPER HARNESS FUEL TANK CROSSBRACE FIGURE 90 20037CI FRONT OF VEHICLE BODY LENGTH JUMPER HARNESS CROSSBRACE FIGURE 91 NOTE: The tie straps were left untrimmed for clarity. Trim any excess from the tie straps once installed. ATTACHMENT III PAGE 52 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 83. Route the Body Length Jumper Harness over the RH frame rail and continue on the outboard RH frame rail as close to the bed as possible. Secure the Body Length Jumper Harness to the holes within the underside of the bed and to the outboard RH frame using the assorted supplied tie straps approximately every 12 in (305 mm). See Figure 92. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037CJ FRONT OF VEHICLE OUTBOARD RH FRAME RAIL BODY LENGTH JUMPER HARNESS FIGURE 92 84. Super Cab vehicles have no hole present on the front passenger floorboard. Crew cab vehicles equipped WITH power running boards have a grommet located on the front passenger floorboard. Crew Cab vehicles WITHOUT power running boards have a plug on the front passenger floorboard. See Figure 93. For Super Cab – Proceed to Step 85. For Crew Cab – Proceed to Step 87. NOTE: Floorboard grommet shown, floorboard plug similar. 20037CK SUPER CAB CREW CAB WITH POWER RUNNING BOARDS FIGURE 93 ATTACHMENT III PAGE 53 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 85. Locate the floorboard stamped circular hole on the under side of the front passenger floorboard. Using a Center Punch, mark the center of the circular hole. Using a 1-1/2 inch (38 mm) Bi-Metal Hole Saw with arbor and pilot bit, drill through the floorboard towards the inside of the vehicle. De-burr the hole. See Figure 94. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037CL FRONT OF VEHICLE CENTER PUNCH FLOORBOARD STAMPED CIRCULAR HOLE 1 1/2 INCH (38 MM) HOLE SAW FIGURE 94 86. Following the directions on the can, liberally apply some PM-13-B Anti Corrosion Coating or equivalent to the edge and surface around the hole drilled into the floorboard. Allow to fully dry. See Figure 95. STUD FOR MISSING NUT 20037CM APPLY PM-13-B OR EQUIVALENT FIGURE 95 ATTACHMENT III PAGE 54 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 NOTE: For Crew Cab vehicles equipped with power running boards, the grommet will already be installed into the floorboard. If equipped with a body plug, remove and discard. 87. Install the grommet and route the Body Length Jumper Harness. See Figure 96. • As needed, install the grommet included in the Tailgate Actuator Ground Wiring Part Kit into the hole drilled into the floorboard being sure that the grommet is fully seated. a. For Crew Cab vehicles equipped with power running boards, remove the electrical tape off of the grommet that is already installed into the floorboard. • Route the Body Length Jumper Harness through the center of the grommet. b. For Crew Cab vehicles equipped with power running boards, route the Body Length Jumper Harness through the center of the existing grommet along side of the existing wire. See Figure 97. • Apply black electrical tape over the end of the grommet and the Body Length Jumper Harness. NOTE: Grommet on Crew Cab vehicle without power running boards shown, other similar. PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037CN FRONT OF VEHICLE GROMMET BODY LENGTH JUMPER HARNESS BLACK ELECTRICAL TAPE FIGURE 96 ATTACHMENT III PAGE 55 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 88. Install the terminal from the Body Length Jumper Harness into pin 1 of the male end 2 pin connector. See Figure 98. STUD FOR MISSING NUT STUD FOR MISSING NUT 20037CP BODY LENGTH JUMPER HARNESS IN PIN 1 BODY LENGTH JUMPER HARNESS MALE END 2 PIN CONNECTOR MALE END 2 PIN CONNECTOR FIGURE 98 NOTE: Grommet on Crew Cab vehicle with power running boards shown, other similar. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037CO BODY LENGTH JUMPER HARNESS POWER RUNNING BOARD HARNESS FRONT OF VEHICLE FIGURE 97 ATTACHMENT III PAGE 56 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 89. Engage the white locking tab. Connect the 2 cavity connector male end to the 2 cavity connector female end from the relay. See Figure 99. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037CQ BODY LENGTH JUMPER HARNESS 2 CAVITY CONNECTOR MALE END 2 CAVITY CONNECTOR MALE END 2 CAVITY CONNECTOR FEMALE END FROM RELAY WHITE LOCKING TAB FIGURE 99 90. Secure the 2 cavity connector to a wiring harness near the 3 connectors in the glove compartment area. Secure the excess Body Length Jumper Harness to the wiring harness below the BCM using a tie strap. See Figure 100. STUD FOR MISSING NUT STUD FOR 20037CR 2 CAVITY CONNECTOR TIE STRAP TIE STRAP BCM EXCESS BODY LENGTH JUMPER HARNESS FIGURE 100 ATTACHMENT III PAGE 57 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 91. Install the Glove Compartment. Please follow the WSM procedures in Section 501-12. 92. Install the RH Instrument Panel Finish Panel. Position back the weatherstrip. See Figure 101. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037CS FIGURE 101 ATTACHMENT III PAGE 58 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 93. Position back the RH front carpet. See Figure 102. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 20037CT FRONT OF VEHICLE FIGURE 102 94. Install the RH Lower Cowl Trim Panel and the Fuse Panel Cover. See Figure 103. x3 20037CU FIGURE 103 ATTACHMENT III PAGE 59 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 95. Remove the ratchet strap and raise the spare tire and replace the spare tire rod inside the vehicle. 96. Install the RH Front Scuff Plate Trim Panel. Please follow the WSM procedure in Section 501-05. 97. Connect the negative battery cable(s). Please follow the WSM procedures in Section 414-01. Module Reprogramming NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTC’s) after programming. For DTC’s generated after reprogramming, follow normal diagnostic service procedures. 1. Connect a battery charger to the 12V battery. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: Make sure the Integrated Diagnostic Software (IDS) computer does not enter sleep mode during programming. 2. Reprogram the BCM using IDS release 128.01 or higher. Make sure you are connected to the Internet prior to reprogramming. NOTE: Calibration files may also be obtained at www.motorcraftservice.com. NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure. 3. Under “Programmable Parameters” select “Vehicle”. Then when prompted with the “Tailgate Release Switch” choose option “Double Press”. Select the tick. 4. Under “Programmable Parameters” select “Vehicle”. Then when prompted with “BTSI Relay”. Choose option “Installed”. Select the tick. 5. If available, under “Programmable Parameters” select “Vehicle”. Then when prompted with “Tailgate Ajar Message”. Choose option “indicator – Off/Disable”. Select the tick. 6. Disconnect the battery charger from the 12V battery once the reprogramming has completed. ATTACHMENT III PAGE 60 OF 60 Customer Satisfaction Program 21M06-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 Important Information for Module Programming NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source. • Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.). • Follow all scan tool on-screen instructions carefully. • Disable IDS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions Key ON Engine OFF (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION! a. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI). b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS. c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection. d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed. NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it. e. Once the session is loaded, the failed process should resume automatically. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. g. Follow all on-screen prompts/instructions. h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.  Copyright 2022 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 Customer Satisfaction Program 21M06 Mr. John Sample 123 Main Street Anywhere, USA 12345 November 2022 Your Vehicle Identification Number (VIN): 12345678901234567 Ford Motor Company is committed to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge program for your vehicle with the VIN shown above. Why are you receiving this notice? Ford Motor Company launched program 21M06 for customers who have previously repaired their power release tailgate and continue to experience unintended tailgate opening and would like an enhanced repair. 21M06 also is available to customers that have not received a tailgate repair and would like to have the enhanced repair. We are pleased to let you know that, for your peace of mind, Ford Motor Company will provide enhanced repairs (if needed) on the power release tailgate system. What is the effect? This repair of the power release tailgate system will be available for a total of 10 years or 150,000 miles from the warranty start date, whichever occurs first. If your vehicle has already exceeded either time or mileage limits listed above, this repair offer will last through May 2023. Coverage is automatically transferred to subsequent owners. What will Ford and your dealer do? Parts are now available to repair your vehicle. If you have experienced unintended tailgate opening, and your vehicle is within the indicated time/mileage limitations, Ford Motor Company has authorized your dealer to modify the power release tailgate system wiring, install a new tailgate handle release switch and update the Body Control Module software free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? If you have experienced unintended tailgate opening, please contact your dealer and provide the VIN of your vehicle to schedule a service appointment for Customer Satisfaction Program 21M06.  Copyright 2022 Ford Motor Company What should you do? (continued) The VIN is printed near your name at the beginning of this letter. Your dealer will modify the power release tailgate system wiring, install a new tailgate handle release switch and update the Body Control Module software free of charge (parts and labor). As always, please remember to secure any cargo in the truck bed. If you feel you have experienced unintended tailgate opening resulting in damage to your vehicle, please contact your dealer for an inspection of the damage to be considered for repair approval. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Have you previously paid for this repair? If you paid to have repairs done for an unintended tailgate opening concern, you may be eligible for a refund. Refunds will only be provided for service related to the concern description. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer before May 31, 2023. To avoid delays, do not send receipts to Ford Motor Company. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). As part of the Ford community, we appreciate your attention to this important matter and your continued loyalty. Ford Customer Service Division  Copyright 2022 Ford Motor Company Customer Satisfaction Program, Unintended Tailgate Opening 2015-2020 Model Year F-150 Vehicles Customer Information Sheet Thank you for having Customer Satisfaction Program 21M06 completed on your vehicle. Improvements have been made to your vehicle’s electronic tailgate system to prevent unintended tailgate opening. These include the following software updates: • The vehicle must be in park (P) to operate the power release tailgate • To open the power release tailgate from the interior of the vehicle, press the button on the instrument panel (if equipped) twice within three seconds • To open the power release tailgate from the exterior, press the button in the top of the tailgate handle twice within three seconds Your vehicle was designed with multiple ways to open the tailgate. Please be aware that certain factors can cause your tailgate to appear to be closed, although it may not be fully latched. Please remember to ensure that your tailgate is closed prior to driving. For further information regarding electronic tailgate operation, please refer to your vehicle Owner Manual. Please keep this letter with your vehicle’s Owner Manual for future reference. Sincerely, Ford Motor Company Owner’s Manual Addendum Please insert this page in your Owner’s Manual. Tailgate – Vehicles With: Remote Power Tailgate Release/Remote Release Tailgate The following information supplements your Owner’s Manual. For any questions regarding the tailgate, contact an authorized dealer. OPENING THE TAILGATE FROM INSIDE YOUR VEHICLE The vehicle must be in park (P) to operate the power tailgate. Press the button on the instrument panel twice within three seconds. Note: A tone sounds when the tailgate opens. OPENING THE TAILGATE FROM OUTSIDE YOUR VEHICLE 1. Unlock the vehicle with the remote control or power door unlock button. Note: If an intelligent access transmitter is within 1 m (3 ft) of the tailgate, the tailgate unlocks when you press the tailgate release button. 2. Press the button in the top of the tailgate handle twice within three seconds.

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© Copyright 2022 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 Customer Satisfaction Program 21M06 Mr. John Sample 123 Main Street Anywhere, USA 12345 June 2022 Your Vehicle Identification Number (VIN): 12345678901234567 Ford Motor Company is committed to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge program for your vehicle with the VIN shown above. Why are you receiving this notice? Ford Motor Company launched program 21M06 for customers who have previously repaired their power release tailgate and continue to experience unintended tailgate opening and would like an enhanced repair. 21M06 also is available to customers that have not received a tailgate repair and would like to have the enhanced repair. We are pleased to let you know that, for your peace of mind, Ford Motor Company will provide enhanced repairs (if needed) on the power release tailgate system. What is covered? This repair of the power release tailgate system will be available for a total of 10 years or 150,000 miles from the warranty start date, whichever occurs first. If your vehicle has already exceeded either time or mileage limits listed above, this repair offer will last through March 2023. Coverage is automatically transferred to subsequent owners. What will Ford and your dealer do? Ford Motor Company is finalizing repair instructions and working closely with its suppliers to produce parts for this repair. When the repair instructions and parts become available, Ford Motor Company will notify you via mail letting you know that if you are experiencing unintended tailgate opening to schedule a service appointment with your dealer. This is anticipated to be available late in the 3rd quarter of 2022. What should you do? As always, please remember to secure any cargo in the truck bed. If you continue to experience unintended tailgate opening after previous repairs, please contact your dealer. If you feel you have experienced unintended tailgate opening resulting in damage to your vehicle, please contact your dealer for an inspection of the damage to be considered for repair approval. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. © Copyright 2022 Ford Motor Company What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Have you previously paid for this repair? If you paid to have repairs done for an unintended tailgate opening concern, you may be eligible for a refund. Refunds will only be provided for service related to the concern description. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer before March 31, 2023. To avoid delays, do not send receipts to Ford Motor Company. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). As part of the Ford community, we appreciate your attention to this important matter and your continued loyalty. Ford Customer Service Division

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© Copyright 2022 Ford Motor Company Ford Motor Company Ford, División de Servicio al Cliente P. O. Box 1904 Dearborn, Michigan 48121 Programa de satisfacción del cliente 21M06 Sr. Juan Pérez Calle Principal 123 Ciudad, EE. UU. 12345 Junio 2022 Número de identificación del vehículo (VIN): 12345678901234567 El compromiso de Ford Motor Company es lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos un programa sin costo alguno para su vehículo con el VIN que aparece más arriba. ¿Por qué usted recibe este aviso? Ford Motor Company lanzó el programa 21M06 para clientes que han reparado anteriormente su compuerta trasera con liberación eléctrica, pero continúan experimentando una apertura no intencionada de esta y desean una reparación mejorada. 21M06 también está disponible para clientes que no han realizado una reparación de la compuerta trasera y desean obtener una reparación mejorada. Para su tranquilidad, Ford Motor Company ofrecerá reparaciones mejoradas (si fuera necesario) del sistema de la compuerta trasera con liberación eléctrica. ¿Qué cubre? Esta reparación del sistema de la compuerta trasera con liberación eléctrica estará disponible por un total de 10 años o 150,000 millas a partir de la fecha de inicio de la garantía, lo que se cumpla primero. Si su vehículo ya superó los límites de tiempo o de millaje anteriormente indicados, esta oferta de reparación estará vigente hasta marzo de 2023. La cobertura se transfiere automáticamente a los siguientes propietarios. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company está finalizando las instrucciones de reparación y está trabajando estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando las instrucciones y las piezas para la reparación se encuentren disponibles, Ford Motor Company le notificará mediante correo que programe una cita de servicio con su distribuidor en caso de estar experimentando la apertura accidental de la compuerta trasera. Se prevé que las piezas estarán disponibles a fin del 3er trimestre de 2022. ¿Qué debe hacer? Como siempre, recuerde asegurar cualquier carga en la plataforma del camión. Si continúa experimentando la apertura accidental de la compuerta trasera después de las reparaciones anteriores, póngase en contacto con su distribuidor. © Copyright 2022 Ford Motor Company ¿Qué debe hacer? (continuación) Si piensa que ha experimentado la apertura accidental de la compuerta trasera y esto ha generado algún daño en su vehículo, póngase en contacto con su distribuidor para realizar una inspección y determinar si el daño amerita la aprobación de la reparación. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Ha pagado anteriormente por esta reparación? Si ha pagado por reparaciones relacionadas con un problema de apertura accidental de la compuerta trasera, podría calificar para un reembolso. Solo se otorgarán reembolsos por los servicios relacionados con la el problema descrito. Para comprobar si cumple con los requisitos y agilizar el reembolso, entregue el recibo de pago original a su distribuidor antes del 31 de marzo de 2023. Para evitar demoras, no envíe recibos a Ford Motor Company. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Recibió este aviso porque nuestros registros indican que usted es el propietario actual. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). © Copyright 2022 Ford Motor Company ¿Podemos hacer algo más por usted? (continuación) PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Como parte de la comunidad Ford, agradecemos su atención en este asunto sumamente importante y su lealtad. Ford, División de Servicio al Cliente

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