22S43 – Transmission Shifter Cable Bushing – 2013-2021 Ford

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1 of 3 1/000000001/1 Ford Motor Company Ford Customer Service Division P. 0. Box 1904 Dearborn, Michigan 48121 1904 I 1111111111111111 11111 1111111111 11111 1111111111 111111111111111 11111111 771599080823 1/000000001/1 July 2022 ***IMPORTANT SAFETY RECALL*** Safety Recall Notice 22S43 / NHTSA Recall 22V413 Your Vehicle Identification Number (VIN):- This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? What is the risk? What will Ford and your dealer do? What should you do? On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing. A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash. Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available 4th QTR 2022. When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. Until the vehicle is repaired, when shifting the vehicle into park, check the instrument cluster to see if it indicates the vehicle is in park position, and always apply the parking brake before the shifter is shifted into park. If you do not already have a servicing dealer, you can access ford com/support for dealer addresses, maps, and driving instructions. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa goy. Reference NHTSA Safety Recall 22V413. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our Ford Pass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 04830 22S43_NP/DTB122S431 2of3 2/000000001/1 Ford Motor Company Division de Servicio al Cliente de Ford P. 0. Box 1904 Dearborn, Michigan 48121 I 1111111111111111 11111 11111 11111 11111 1111111111 1111111111 11111 11111111 771599080823 2/000000001/1 Julio de 2022 ***CAMPANA DE SEGURIDAD IMPORTANTE * * * Seguridad Aviso de Campana 22S43 / Campana 22V413 de la NHTSA Numero de identificaci6n del vehiculo (VIN): Este aviso se le envia de acuerdo con la Ley Nacional de Seguridad y Transite de Vehiculos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehiculo, con el VIN que aparece mas arriba. Lamentamos esta situacion y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromise, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. lCual es el problema? lQue riesgo existe? lQue medidas Ford y su distribuidor? l Que debe hacer? Es posible que el buje del cable del cambiador de la transmision de su vehiculo este daiiado o ausente. Un buje daiiado o ausente podria impedir que el cambiador mueva la transmision a la posicion de la marcha deseada y podria generar un movimiento del vehiculo en una direccion inesperada. La transmision podria no estar en la posicion de estacionamiento, incluso si la posicion de la palanca de cambios indica que el vehiculo siesta en estacionamiento. Si sale del vehiculo sin que la transmision se encuentre en la posicion de estacionamiento y sin aplicar el freno de estacionamiento, se podria producir un movimiento del vehiculo, lo cual aumenta el riesgo de sufrir alguna lesion ode cheque. Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparacion. Cuando estas esten disponibles, Ford Motor Company le avisara mediante correo para programar una cita de servicio con su distribuidor y asi realizar las reparaciones sin costo alguno (piezas y mano de obra). Se preve que las piezas estaran disponibles el 410 trimestre de 2022. Cuando las piezas esten disponibles, Ford Motor Company le enviara una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparacion. Para esta campaiia de seguridad, Ford lliLha emitido instrucciones de dejar de manejar el vehiculo. Cuando las piezas se encuentren disponibles, debera ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo mas pronto posible. Mientras nose repare el vehiculo, al cambiar a estacionamiento, verifique que el tablero de instrumentos indique que el vehiculo esta en la posicion de estacionamiento y siempre aplique el freno de estacionamiento antes de colocar la palanca de cambios en estacionamiento. Si aun no tiene un distribuidor para realizar el servicio, puede acceder a ford com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si aun asi tiene problemas para reparar su vehiculo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Linea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa gov. Referencia: Campana de seguridad 22V413 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehiculos que reciban este aviso de campaiia envien una copia del mismo al arrendatario en un plazo de diez dias. NOTA: Puede recibir informacion sobre las campaiias y los programas de satisfaccion del cliente a traves de la aplicacion FordPass. La aplicacion se puede descargar a traves de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, ademas de control de ciertas funciones en el vehiculo (bloqueo o desbloqueo de puertas, arranque remote) si asi esta equipado para permitir el control. Gracias por su atencion en este asunto sumamente importante. Ford, Division de Servicio al Cliente © Copyright 2022 Ford, Division de Servicio al Cliente 04830 22S43_NP/DTB122S431

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March, 2023 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2026 Blank has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S43 – North America Non-FSA Multi Vehicle Line Shifter Cable Bushing What is the issue? On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing. A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Marzo de, 2023 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2026 Blank las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S43 – América del Norte – Buje del cable del cambiador de múltiples lineas de vehículos sin FSA ¿Cuál es el problema? Es posible que el buje del cable del cambiador de la transmisión de su vehículo esté dañado o ausente. Un buje dañado o ausente podría impedir que el cambiador mueva la transmisión a la posición de la marcha deseada y podría generar un movimiento del vehículo en una dirección inesperada. La transmisión podría no estar en la posición de estacionamiento, incluso si la posición de la palanca de cambios indica que el vehículo sí está en estacionamiento. Si sale del vehículo sin que la transmisión se encuentre en la posición de estacionamiento y sin aplicar el freno de estacionamiento, se podría producir un movimiento del vehículo, lo cual aumenta el riesgo de sufrir alguna lesión o de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2023 Ford Motor Company 1 of 2 000000000000205 / 409 / 205 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0751034 A / 000000000000205 / 205 ² ²

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October 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S43 / NHTSA Recall 22V413 2019 Transit Connect Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing. What is the risk? A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the transmission shifter cable bushing and protective cap free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 22S43. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. Until the vehicle is repaired, when shifting the vehicle into park, check the instrument cluster to see if it indicates the vehicle is in park position, and always apply the parking brake before the shifter is shifted into park. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2022 Ford Motor Company 06982 22S43 PA/DTB122S4A1 􀀁􀀁 􀀁 1 of 4 PH A A/1/000001/1 􀀭􀀉􀀉􀀃􀀈􀀊􀀋􀀋􀀄􀀃􀀋􀀂􀀄􀀭 771689921902 PH A A/1/000001/1 􀀱􀀯􀀰􀀯􀀰􀀯􀀱􀀯􀀱􀀮􀀱􀀰􀀱􀀯􀀮􀀰􀀮􀀯􀀰􀀱􀀰􀀯􀀯􀀯􀀮􀀯􀀰􀀮􀀰􀀯􀀯􀀯􀀱􀀰􀀯􀀮􀀯􀀱􀀮􀀯􀀱􀀮􀀮􀀯􀀮􀀮􀀯􀀮􀀯􀀱􀀮􀀰􀀯􀀱􀀱􀀮􀀯􀀯􀀱􀀰􀀮􀀯􀀯􀀯􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (Continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service repairs related to transmission shifter cable bushing. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V413. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 06982 22S43 PA/DTB122S4A1 2 of 4 PH A A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S43 / Campaña 22V413 de la NHTSA 2019 Transit Connect Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que el buje del cable del cambiador de la transmisión de su vehículo esté dañado o ausente. ¿Qué riesgo existe? Un buje dañado o ausente podría impedir que el cambiador mueva la transmisión a la posición de la marcha deseada y podría generar un movimiento del vehículo en una dirección inesperada. La transmisión podría no estar en la posición de estacionamiento, incluso si la posición de la palanca de cambios indica que el vehículo sí está en estacionamiento. Si sale del vehículo sin que la transmisión se encuentre en la posición de estacionamiento y sin aplicar el freno de estacionamiento, se podría producir un movimiento del vehículo, lo cual aumenta el riesgo de sufrir alguna lesión o de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar el buje del cable de la palanca de cambios de la transmisión y el tapón protector sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la Campaña 22S43. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Mientras no se repare el vehículo, al cambiar a estacionamiento, verifique que el tablero de instrumentos indique que el vehículo está en la posición de estacionamiento y siempre aplique el freno de estacionamiento antes de colocar la palanca de cambios en estacionamiento. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. 3 of 4 PH A A/3/000001/1 06982 22S43 PA/DTB122S4A1 Octubre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 􀀁 􀀁 􀀁 © Copyright 2022 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀈􀀊􀀋􀀋􀀄􀀃􀀋􀀂􀀄􀀭 771689921902 PH A A/3/000001/1 􀀱􀀯􀀰􀀯􀀰􀀯􀀱􀀯􀀱􀀮􀀱􀀰􀀱􀀯􀀮􀀰􀀮􀀯􀀰􀀱􀀰􀀯􀀯􀀯􀀮􀀯􀀰􀀮􀀰􀀯􀀯􀀯􀀱􀀰􀀯􀀮􀀯􀀱􀀮􀀯􀀱􀀮􀀮􀀯􀀮􀀮􀀯􀀮􀀯􀀱􀀮􀀰􀀯􀀱􀀱􀀮􀀯􀀯􀀱􀀰􀀮􀀯􀀯􀀯􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Ha pagado anteriormente por esta reparación? Si anteriormente ha pagado por la reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por reparaciones de servicios relacionados con el buje del cable de la palanca de cambios de la transmisión. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V413 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 PH A A/4/000001/1 06982 22S43 PA/DTB122S4A1 © Copyright 2022 Ford, División de Servicio al Cliente

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division June 13, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Advance Notice Safety Recall 22S43 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Escape 2013 – 2019 Louisville October 5, 2011 through August 2, 2019 Fusion 2014 – 2016 Flat Rock April 18, 2013 through February 29, 2016 Fusion 2013 – 2016 Hermosillo February 3, 2012 through April 4, 2016 C-Max 2013 – 2018 Michigan January 19, 2012 through April 26, 2018 Transit Connect 2013 – 2016 Valencia June 13, 2013 through July 4, 2016 Transit Connect 2018 -2021 Valencia January 4, 2018 through July 30, 2021 Edge 2015 – 2018 Oakville June 25, 2014 through September 4, 2018 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the transmission shifter cable bushing may be damaged or missing. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. This condition could allow the transmission not to be in the park position, even though the shifter position indicates that the vehicle was shifted to park. The driver does not receive a warning message or audible chime. Exiting a vehicle without the transmission in the park position and without application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash. SERVICE ACTION A complete Dealer Bulletin will be provided to dealers in 4th QTR 2022 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.  Copyright 2022 Ford Motor Company CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail mid to late June 2022 with the latest parts status. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson

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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 28, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S43 – Supplement #3 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S43 – Supplement #2 Dated October 18, 2022 New! REASON FOR THIS SUPPLEMENT • Parts Requirements / Ordering Information: Updated shifter cable hold-down bracket part number. • Mobile Repair Questions and Assistance: Updated references. • Claims Preparation and Submission: Updated information regarding mobile repair claiming. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Escape 2013 – 2019 Louisville October 5, 2011, through August 2, 2019 Fusion 2014 – 2016 Flat Rock April 18, 2013, through February 29, 2016 Fusion 2013 – 2016 Hermosillo February 3, 2012, through April 4, 2016 C-Max 2013 – 2018 Michigan January 19, 2012, through April 26, 2018 Transit Connect 2013 – 2016 Valencia June 13, 2013, through July 4, 2016 Transit Connect 2018 -2021 Valencia January 4, 2018, through July 30, 2021 Edge 2015 – 2018 Oakville June 25, 2014, through September 4, 2018 Ó Copyright 2023 Ford Motor Company REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the transmission shifter cable bushing may be damaged or missing. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted into the park position. The driver does not receive a warning message or audible chime. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the transmission shifter cable bushing and protective cap. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Remedy owner letters were mailed by October 27, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S43 – Supplement #3 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing MOBILE REPAIR CRITERIA Mobile repair has been added as the preferred option instead of towing the vehicle to the dealership for vehicles that cannot be shifted out of park. Dealer can either claim towing or mobile repair. MOBILE REPAIR RECOMMENDATIONS • Confirm with the customer a mobile repair over towing the vehicle to the dealership. • Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed. • Transportation – due to the simplicity of this repair, a specialty vehicle is not required. MOBILE REPAIR ADDITIONAL INFORMATION Please ensure the technician brings the following to the mobile repair destination: • Printed Technical Instructions and Workshop Manual Procedure. • Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer. • Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended. • Refer to the WSM and Technical Instructions for tools required for the shifter cable bushing replacement New! MOBILE REPAIR QUESTIONS AND ASSISTANCE • Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program. OASIS ACTIVATION OASIS was activated on July 5, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on July 5, 2022. Owner names and addresses were made available on July 11, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S43 – Supplement #3 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title-branded and salvaged vehicles are eligible for this recall. RENTAL VEHICLES Rental vehicles are not approved for this program. TOWING For vehicles that cannot shift out of park, dealers are authorized to claim up to a maximum value of $250 to provide towing services for this program where mobile repair is not an option. OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Refunds will only be provided for the cost associated with transmission shifter cable bushing. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 3 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S43 – Supplement #3 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S43 is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S43 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 4 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S43 – Supplement #3 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing • New! Mobile Repair: Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program. • Provision for Towing: Towing has been added as an alternative for vehicles that cannot be shifted out of park and mobile repair is not an option. Dealers are authorized to claim up to a maximum value of $250 to provide towing. Submit on the same line as the repair. o Program Code: 22S43 o Misc. Expense: OTHER o Misc. Expense: Claim up to $250.00 total for Misc. Expense: Other Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S43 – Supplement #3 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing LABOR ALLOWANCES Description Labor Operation Labor Time Replace Cable Bushing, Install Protective Cap, and Adjust Shifter – Escape 22S43B 0.6 Hours Replace Cable Bushing, Install Protective Cap, and Adjust Shifter – Fusion 22S43C 0.6 Hours Replace Cable Bushing, Install Protective Cap, and Adjust Shifter – Edge 22S43D 0.5 Hours Replace Cable Bushing, Install Protective Cap, and Adjust Shifter – C-Max 22S43E 0.8 Hours Replace Cable Bushing, Install Protective Cap, and Adjust Shifter – Transit Connect 22S43F 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity KV6Z-7K340-A Shifter Cable Bushing 1 1 DG9Z-7S004-A Protective Cap – all other models 1 1 KV6Z-7S004-A Protective Cap – Transit Connect 8F35 1 1 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S43 – Supplement #3 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing Less than 2% of the affected vehicle population is expected to require a shifter cable hold-down bracket replacement. New! Order the parts below through normal order processing channels: Part Number Description Order Quantity Claim Quantity DG9Z-7H181-C shifter cable hold-down bracket – C-max and Fusion EVCT only (Only replace if damaged when removing shifter cable.) 1 1 JG9Z-7H181-A shifter cable hold-down bracket – Transit Connect 8F35 (Only replace if damaged when removing shifter cable.) 1 1 JG9Z-7H181-C shifter cable hold-down bracket – all other models (Only replace if damaged when removing shifter cable.) 1 1 To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For the latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S43 – Supplement #3 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other then the technician who completed the repair needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 7 SAFETY RECALL 22S43-S3 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 CERTAIN 2013-2019 ESCAPE, 2013-2016 FUSION, 2013-2018 C-MAX, 2013- 2021 TRANSIT CONNECT AND 2015-2018 MODEL YEAR EDGE VEHICLES — SHIFTER CABLE BUSHING REPLACEMENT AND PROTECTIVE CAP SERVICE PROCEDURE 1. Apply the parking brake and chock wheels to make sure the vehicle does not roll. 2. Position the gear shift lever in Drive (D). 3. Remove the air cleaner assembly. Please follow the Workshop Manual (WSM) procedures in Section 303-12. 4. Remove the air cleaner outlet pipe. Please follow the WSM procedures in Section 303-12. 5. Disconnect the selector lever cable from the transmission manual lever and the bracket. See Figure 1. 1. Remove the selector lever cable bracket bolt. 2. Disengage the selector lever cable holding clip. • Use caution when removing the hold-down bracket to avoid damage. The hold-down bracket is available separate from the shift cable. 3. Disconnect the selector lever cable. • Torque to 62 lb.in (7 Nm). STUD FOR MISSING NUT 1 2 3 22336A FIGURE 1 ATTACHMENT III PAGE 2 OF 7 SAFETY RECALL 22S43-S3 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT BUSHING REMOVED AND INSTALLED THROUGH THE BOTTOM END OF SHIFT CABLE 22336B BOTTOM END OF SHIFT CABLE TOP END OF SHIFT CABLE FIGURE 2 NOTE: Selector Lever Cable Bushing Replacement/Orientation. See Figure 2. 5mm SHALLOW TOP END OF SOCKET BUSHING 15mm SHALLOW SOCKET 22336C FIGURE 3 6. Press out the shifter cable bushing using one of the two methods below. – Using a 5mm and a 15mm socket with Straight Jaw Adjustable pliers the bushing can be pressed out of the shifter cable end. The 5mm socket will fit into the small part of the bushing on top, the 15mm will go against the bottom of the shifter cable end, make sure to have the socket centered with the bushing to allow clearance of the bushing shoulder as it is being pressed out. See Figures 3 and 4. – Use a tool such as a Lisle 38350 – Exhaust Hanger Removal plier to press the bearing out. Viewing Figure 5 the shoulder of the bushing is positioned upward, the small end of the plier is pressing the bushing out. Proceed to Step 7. • Use caution not to damage the shifter cable during this procedure. • Inspect for damage before installing the new shifter cable bushing. ATTACHMENT III PAGE 3 OF 7 SAFETY RECALL 22S43-S3 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT SHIFTER CABLE BUSHING SHOULDER 22336E FIGURE 5 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT TOP END OF BUSHING 22336D FIGURE 4 ATTACHMENT III PAGE 4 OF 7 SAFETY RECALL 22S43-S3 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 7. Using your hands only, install the new selector lever cable bushing. Do not use any grease to install, the bushing and cable end should be dry. See Figure 6. • Visually check the shifter cable end for any signs of damage. If damage to the shifter cable end is found, please call the Special Service Support Center (SSSC). PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT SHIFTER CABLE BUSHING SHOULDER 22336F FIGURE 6 8. The vehicle’s transmission gear selector lever should be in the Drive position from Step 2, if not, position the selector lever to Drive (D). See Figure 7. STUD FOR S D N R P 22336G FIGURE 7 ATTACHMENT III PAGE 5 OF 7 SAFETY RECALL 22S43-S3 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 9. Rotate the manual control lever clockwise until it stops. See Figure 8. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22336H FIGURE 8 10. Rotate the manual control lever counterclockwise 1 detent into Drive (D). See Figure 9. STUD FOR 22336J FIGURE 9 ATTACHMENT III PAGE 6 OF 7 SAFETY RECALL 22S43-S3 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 11. Release the selector lever cable adjuster lock. See Figure 10. 1. Carefully pry the adjuster lock tabs outward. 2. While holding the adjuster lock tabs outward, slide the lock out to unlock the selector lever cable. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1 2 22336K FIGURE 10 12. Connect the selector lever cable to the manual control lever. See Figure 11. 22336L FIGURE 11 ATTACHMENT III PAGE 7 OF 7 SAFETY RECALL 22S43-S3 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 16. Reassemble the vehicle by reversing the removal procedure. 17. Verify that the engine starts in Park (P) and Neutral (N) only and that the reverse lamps illuminate in Reverse (R). 13. Slide the adjuster tab in place to lock the selector lever cable. See Figure 12. NOTE: Visually inspect the cable end and give a slight pull up to verify the bushing is fully seated. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22336M FIGURE 12 14. Install the new cap onto the selector lever cable adjuster. Clip one side into the adjuster body and then slide the other onto the housing until it snaps into place. The protective cap should cover the bushing and the terminal end of the adjuster. See Figure 13. 15. Verify installation by checking the cap is retained by the adjuster body. NOTE: The selector lever cable was removed for clarity. INSTALL PROTECTIVE SERVICE CAP OVER THE BUSHING PROTECTIVE SERVICE CAP INSTALLED FULLY ONTO ADJUSTER 22336N FIGURE 13 Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S43 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S43, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to October 1, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-413 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUN 10, 2022 NHTSA Recall No. : 22V-413 Manufacturer Recall No. : 22S43 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 2,925,968 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2013-2019 Ford Escape Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : This condition affects certain Escape vehicles built within the dates identified above and equipped with the 1.5L, 1.6L, 2.0L, or 2.5L engines and the 6F35 Transmission. Affected vehicles are equipped with the 1.5L, 1.6L, 2.0L, or 2.5L engines and 6F35 Transmission. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Approximately 1,726,763 Escape Vehicles are affected Production Dates : OCT 05, 2011 – AUG 02, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-413 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2013-2018 Ford C-Max Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : This condition affects certain C-Max vehicles built within the dates identified above and equipped with 2.0L engines and ECVT transmissions. Affected vehicles are equipped with 2.0L engines and ECVT transmissions. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Approximately 143,220 C-Max Vehicles are affected Production Dates : JAN 19, 2012 – APR 26, 2018 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2013-2016 Ford Fusion Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : This condition affects certain Fusion vehicles built within the dates identified above and equipped with the 1.5L, 1.6L, or 2.0L engines and the 6F35 or ECVT Transmission Affected vehicles are equipped with the 1.5L, 1.6L, or 2.0L engines and the 6F35 or ECVT Transmission. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Approximately 439,483, Fusion Vehicles are affected Production Dates : FEB 03, 2012 – APR 04, 2016 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-413 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2013-2021 Ford Transit Connect Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : This condition affects certain Transit Connect vehicles built within the dates identified above and equipped with 1.6L or 2.0L engines and 6F35 or 8F35 transmissions. Affected vehicles are equipped with 1.6L or 2.0L engines and 6F35 or 8F35 transmissions. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Approximately 107,102 Transit Connect Vehicles are affected Production Dates : JUN 13, 2013 – JUL 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2015-2018 Ford Edge Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : This condition affects certain Edge vehicles built within the dates identified above and equipped with 2.0L, 2.7L, or 3.5L engines and 6F35 or 6F55 transmissions. Affected vehicles are equipped with 2.0L, 2.7L, or 3.5L engines and 6F35 or 6F55 transmissions. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Approximately 509,400 Edge Vehicles are affected Production Dates : JUN 25, 2014 – SEP 04, 2018 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-413 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : On affected vehicles, the bushing that attaches the shift cable to the transmission may degrade or detach. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. The driver does not receive a warning message or audible chime. Exiting a vehicle without the transmission in the park position and without application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash. Description of the Cause : Root cause is unknown. Based on Ford’s root cause investigation, heat and humidity have the potential to contribute to the hydrological breakdown of the bushing material. Identification of Any Warning that can Occur : If the vehicle ignition is on, the instrument panel display position on the cluster will show the correct transmission gear state, which may not match the gear shift lever position. The driver may also notice the defect if they attempt to shift to an intended gear and the vehicle responds differently than intended based on the transmission gear state. Additionally, if a vehicle is turned off in a transmission gear state other than Park, regardless of the gear shift lever position, the engine will not restart. Involved Components : Component Name 1 : Shift Cable Bushing Component Description : Shift Cable Bushing Component Part Number : 7E395 Supplier Identification : Component Manufacturer Name : Hilex Address : 2911 Research Drive Rochester Hills Michigan 48309 Country : United States Part 573 Safety Recall Report 22V-413 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : Previous Actions on Hilex (Hytrel 4556) Shift Bushings Working with NHTSA to investigate and understand shift bushing field performance, Ford has previously recalled the Hilex (Hytrel 4556) shift bushing component in targeted vehicle populations due to elevated failure rates. These actions include: 18S20, 19S16, 21S24, and 22S25. April 2022 – May 2022 After 22S25 was approved by Ford’s Field Review Committee on April 7, 2022, Ford continued to review field reports with NHTSA over the course of several discussions (April 18, 2022 – May 20, 2022). These discussions focused on vehicles equipped with the Hilex, Hytrel 4556 shift bushing that were not included in previous recalls. On April 28, 2022, Ford received updated VOQs associated with this condition from NHTSA including VOQs that Ford was not previously aware of. Ford reviewed and analyzed the new VOQs by powerpack and model year. Ford met with NHTSA on May 12, 2022, to review the new VOQs, and continued their analysis after the May 12 meeting. Based on the updated VOQs and subsequent analysis, Ford identified a change in the customer complaint data filed with NHTSA. Although claim rates and projected failures remained low, Ford recommended a safety recall for the remaining vehicles in North America with a Hilex, Hytrel 4556 shift bushing. This recommendation was reviewedwith NHTSA on May 20, 2022. On June 3, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. From April 29, 2015, through March 31, 2022, Ford has identified 1,630 warranty reports and 233 VOQs attributed to this concern. Ford is aware of 6 reports alleging property damage and 4 reports alleging an injury potentially related to this concern, from the population of vehicles included in this recall. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the under hood shift bushing replaced and add a protective cap over the shift cable bushing. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is August 29, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs Remedy shift bushings are manufactured from a different grade material Part 573 Safety Recall Report 22V-413 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : with a heat stabilizer. Additionally, a cap will be installed over the shift bushing for protection against contaminants. Remedy Part Numbers: Shift Cable Bushing – DG9Z-7K340-A or KV6Z-7K340-A – Shift Cable Bushing Shift Cable Cap – DG9Z-7S004-A or KV6Z-7S004-A – Shift Cable Cap Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 13, 2022. Mailing of owner notification letters is expected to begin June 27, 2022 and is expected to be completed by July 25, 2022. Planned Dealer Notification Date : JUN 13, 2022 – JUN 13, 2022 Planned Owner Notification Date : JUN 27, 2022 – JUL 25, 2022 * NR – Not Reported

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