22S43 – Transmission Shifter Cable Bushing – 2013-2021 Ford

“This site contains affiliate links for which OEMDTC may be compensated”

June 10, 2022 NHTSA CAMPAIGN NUMBER: 22V413000

Unintentional Rollaway Due to Detached Shift Cable

A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the ‘Park’ position. Either scenario increases the risk of a crash or injury.

 

NHTSA Campaign Number: 22V413

Manufacturer Ford Motor Company

Components POWER TRAIN

Potential Number of Units Affected 2,925,968

 

Summary

Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

 

Remedy

Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S43.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


March 28, 2023

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 22S43 – Supplement #3
Certain Model Years Multiple Vehicles
Transmission Shifter Cable Bushing

 

REASON FOR THIS SUPPLEMENT

  • Parts Requirements / Ordering Information: Updated shifter cable hold-down bracket part number.
  • Mobile Repair Questions and Assistance: Updated references.
  • Claims Preparation and Submission: Updated information regarding mobile repair claiming.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Escape 2013 – 2019 Louisville October 5, 2011, through August 2, 2019
Fusion 2014 – 2016 Flat Rock April 18, 2013, through February 29, 2016
Fusion 2013 – 2016 Hermosillo February 3, 2012, through April 4, 2016
C-Max 2013 – 2018 Michigan January 19, 2012, through April 26, 2018
Transit Connect 2013 – 2016 Valencia June 13, 2013, through July 4, 2016
Transit Connect 2018 -2021 Valencia January 4, 2018, through July 30, 2021
Edge 2015 – 2018 Oakville June 25, 2014, through September 4, 2018

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the transmission shifter cable bushing may be damaged or missing. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position.

The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted into the park position. The driver does not receive a warning message or audible chime. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the transmission shifter cable bushing and protective cap. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Remedy owner letters were mailed by October 27, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

MOBILE REPAIR CRITERIA

Mobile repair has been added as the preferred option instead of towing the vehicle to the dealership for vehicles that cannot be shifted out of park.  Dealer can either claim towing or mobile repair.

 

MOBILE REPAIR RECOMMENDATIONS

  • Confirm with the customer a mobile repair over towing the vehicle to the dealership.
  • Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
  • Transportation – due to the simplicity of this repair, a specialty vehicle is not required.

 

MOBILE REPAIR ADDITIONAL INFORMATION

Please ensure the technician brings the following to the mobile repair destination:

  • Printed Technical Instructions and Workshop Manual Procedure.
  • Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.
  • Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
  • Refer to the WSM and Technical Instructions for tools required for the shifter cable bushing replacement

 

MOBILE REPAIR QUESTIONS AND ASSISTANCE

  • Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title-branded and salvaged vehicles are eligible for this recall.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

TOWING

For vehicles that cannot shift out of park, dealers are authorized to claim up to a maximum value of $250 to provide towing services for this program where mobile repair is not an option.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Refunds will only be provided for the cost associated with transmission shifter cable bushing.

 

PARTS REQUIREMENTS

Part Number  Description Order Quantity
KV6Z-7K340-A Shifter Cable Bushing 1
DG9Z-7S004-A Protective Cap – all other models 1
KV6Z-7S004-A Protective Cap – Transit Connect 8F35 1
DG9Z-7H181-C shifter cable hold-down bracket – C-max and Fusion EVCT only (Only replace if damaged when removing shifter cable.) 1
JG9Z-7H181-A shifter cable hold-down bracket – Transit Connect 8F35

(Only replace if damaged when removing shifter cable.)

1
JG9Z-7H181-C shifter cable hold-down bracket – all other models

(Only replace if damaged when removing shifter cable.)

1

 


CERTAIN 2013-2019 ESCAPE, 2013-2016 FUSION, 2013-2018 C-MAX, 2013-2021 TRANSIT CONNECT AND 2015-2018 MODEL YEAR EDGE VEHICLES — SHIFTER CABLE BUSHING REPLACEMENT AND PROTECTIVE CAP

 

SERVICE PROCEDURE

1. Apply the parking brake and chock wheels to make sure the vehicle does not roll.

2. Position the gear shift lever in Drive (D).

3. Remove the air cleaner assembly. Please follow the Workshop Manual (WSM) procedures in Section 303-12.

4. Remove the air cleaner outlet pipe. Please follow the WSM procedures in Section 303-12.

5. Disconnect the selector lever cable from the transmission manual lever and the bracket. See Figure 1.

1. Remove the selector lever cable bracket bolt.

2. Disengage the selector lever cable holding clip.

    • Use caution when removing the hold-down bracket to avoid damage. The hold-down bracket is available separate from the shift cable.

3. Disconnect the selector lever cable.

    • Torque to 62 lb.in (7 Nm).

 

NOTE: Selector Lever Cable Bushing Replacement/Orientation. See Figure 2.

 

6. Press out the shifter cable bushing using one of the two methods below.

– Using a 5mm and a 15mm socket with Straight Jaw Adjustable pliers the bushing can be pressed out of the shifter cable end. The 5mm socket will fit into the small part of the bushing on top, the 15mm will go against the bottom of the shifter cable end, make sure to have the socket centered with the bushing to allow clearance of the bushing shoulder as it is being pressed out. See Figures 3 and 4.

–  Use a tool such as a Lisle 38350 – Exhaust Hanger Removal plier to press the bearing out. Viewing Figure 5 the shoulder of the bushing is positioned upward, the small end of the plier is pressing the bushing out. Proceed to Step 7.

  • Use caution not to damage the shifter cable during this procedure.
  • Inspect for damage before installing the new shifter cable bushing.

 

7. Using your hands only, install the new selector lever cable bushing. Do not use any grease to install, the bushing and cable end should be dry. See Figure 6.

  • Visually check the shifter cable end for any signs of damage. If damage to the shifter cable end is found, please call the Special Service Support Center (SSSC).

 

8. The vehicle’s transmission gear selector lever should be in the Drive position from Step 2, if not, position the selector lever to Drive (D). See Figure 7.

 

9. Rotate the manual control lever clockwise until it stops. See Figure 8.

10. Rotate the manual control lever counterclockwise 1 detent into Drive (D). See Figure 9.

 

11. Release the selector lever cable adjuster lock. See Figure 10.

1. Carefully pry the adjuster lock tabs outward.

2. While holding the adjuster lock tabs outward, slide the lock out to unlock the selector lever cable.

 

12. Connect the selector lever cable to the manual control lever. See Figure 11.

 

13. Slide the adjuster tab in place to lock the selector lever cable. See Figure 12.

NOTE: Visually inspect the cable end and give a slight pull up to verify the bushing is fully seated.

14. Install the new cap onto the selector lever cable adjuster. Clip one side into the adjuster body and then slide the other onto the housing until it snaps into place. The protective cap should cover the bushing and the terminal end of the adjuster. See Figure 13.

15. Verify installation by checking the cap is retained by the adjuster body.

NOTE: The selector lever cable was removed for clarity. 

 

16. Reassemble the vehicle by reversing the removal procedure.

17. Verify that the engine starts in Park (P) and Neutral (N) only and that the reverse lamps illuminate in Reverse (R).

 


Chronology :

Previous Actions on Hilex (Hytrel 4556) Shift Bushings

Working with NHTSA to investigate and understand shift bushing field performance, Ford has previously recalled the Hilex (Hytrel 4556) shift bushing component in targeted vehicle populations due to elevated failure rates. These actions include: 18S20, 19S16, 21S24, and 22S25.

April 2022 – May 2022
After 22S25 was approved by Ford’s Field Review Committee on April 7, 2022, Ford continued to review field reports with NHTSA over the course of several discussions (April 18, 2022 – May 20, 2022). These discussions focused on vehicles equipped with the Hilex, Hytrel 4556 shift bushing that were not included in previous recalls.

On April 28, 2022, Ford received updated VOQs associated with this condition from NHTSA including VOQs that Ford was not previously aware of. Ford reviewed and analyzed the new VOQs by powerpack and model year. Ford met with NHTSA on May 12, 2022, to review the new VOQs, and continued their analysis after the May 12 meeting. Based on the updated VOQs and subsequent analysis, Ford identified a change in the customer complaint data filed with NHTSA.

Although claim rates and projected failures remained low, Ford recommended a safety recall for the remaining vehicles in North America with a Hilex, Hytrel 4556 shift bushing. This recommendation was reviewed with NHTSA on May 20, 2022.

On June 3, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.

From April 29, 2015, through March 31, 2022, Ford has identified 1,630 warranty reports and 233 VOQs attributed to this concern.

Ford is aware of 6 reports alleging property damage and 4 reports alleging an injury potentially related to this concern, from the population of vehicles included in this recall.

 


30 Affected Products

Vehicles

MAKE MODEL YEAR
FORD C-MAX 2013-2018
FORD EDGE 2015-2018
FORD ESCAPE 2013-2019
FORD FUSION 2013-2016
FORD TRANSIT CONNECT 2013-2021

 


12 Associated Documents

Defect Notice 573 Report

RCLRPT-22V413-2380.PDF 219.029KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [213.90 KB]

 


Recall Acknowledgement

RCAK-22V413-2256.pdf 645.486KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [630.36 KB]

 


Manufacturer Notices(to Dealers,etc) – Advance Notice re Advance Notice Safety Recall 22S43 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing

RCMN-22V413-1296.pdf 145.62KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [142.21 KB]

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V413-5739.pdf 368.428KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [359.79 KB]

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S43 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing

RCMN-22V413-4667.pdf 1480.578KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [1.41 MB]

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S43 – Supplement #1 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing

RCMN-22V413-6253.pdf 6322.537KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [6.03 MB]

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S43 – Supplement #2 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing

RCMN-22V413-4219.pdf 6237.413KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [5.95 MB]

 


ISSUED Owner Notification Letter(Part 577) (Parts Available)

RCONL-22V413-6177.pdf 56.346KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [55.03 KB]

 


Recall Quarterly Report #1, 2022-4

RCLQRT-22V413-5781.PDF 211.154KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.21 KB]

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S43 – Supplement #3 Certain Model Years Multiple Vehicles Transmission Shifter Cable Bushing

RCMN-22V413-9310.pdf 6308.347KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [6.02 MB]

 


ISSUED Renotification Notice

RCRN-22V413-0843.pdf 507.081KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [495.20 KB]

 


Recall Quarterly Report #2, 2023-1

RCLQRT-22V413-2014.PDF 211.266KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.31 KB]

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V413&docType=RCL

 


 

Bestseller No. 1
Ford XT-10-QLVC 5 Quart Mercon-Lv Automatic Transmission Fluid 1 Pack
  • Ford XT-10-QLVC 5 Quart Mercon-Lv Automatic Transmission Fluid 1 Pack
  • -Make sure this fits by entering your model number. -Geniune OEM part
  • Geniune Ford replacement parts are a part of what keeps a vehicle looking and performing its best over the long term, something that the Ford company has always known. When choosing parts for your Ford vehicle, make the best choice: Use durable and affordable parts made specifically for the manufacturer of your vehicle. These genuine Ford parts are a fit for your vehicle. Ford OEM parts are the way to go if you want to keep your vehicle as close to its original condition as possible.
Bestseller No. 2
Motorcraft MERCON LV Automatic Transmission Fluid (ATF) **12 Quart Case**
Bestseller No. 3
Motorcraft Transmission Fluid - XT105Q3LV
  • Motorcraft Transmission Fluid - XT105Q3LV
  • Item Package Dimension: 12.009L x 8.49W x 4.489H inches
  • Item Package Weight - 9.23 Pounds
  • Item Package Quantity - 1
  • Product Type - AUTO ACCESSORY
SaleBestseller No. 4
Valvoline Multi-Vehicle (ATF) Full Synthetic Automatic Transmission Fluid 1 GA
  • FOR USE IN 95% of ATF VEHICLES INCLUDING MOST CVTs in operation with US registered light duty applications
  • HIGH PERFORMANCE CONDITIONING AGENTS prolong seal elasticity to prevent leaks
  • IMPROVE DURABILITY & TRANSMISSION LIFE with anti-wear technology to avoid costly repairs
  • ENHANCED HIGH & LOW TEMP PERFORMANCE supports transmission fluid in all weather situations
  • FULL SYNTHETIC FORMULA protects against engine breakdown better than conventional fluids
Bestseller No. 5
Valvoline DEXRON VI/MERCON LV (ATF) Full Synthetic Automatic Transmission Fluid 1 GA (883572-EA)
  • Formulated with full-synthetic base stocks and advanced additive technology to meet the challenging demands of automatic transmissions
  • Enhanced anti-shudder protection for smooth shifting and maximum power transfer
  • Developed with anti-wear technology to help improve transmission durability
  • Engineered with a proprietary blend of base oils and advanced additives to provide better oil flow at low temperatures and greater film protection at higher temperatures
Bestseller No. 6
Genuine Ford Fluid XT-10-QLVC MERCON-LV Automatic Transmission Fluid - 1 Quart
SaleBestseller No. 7
Motorcraft XT10QLVC Mercon Lv Automatic Transmission Fluid (1Qt)
  • Provides excellent performance in electronically controlled automatic transmissions. Dyed red for easy leak detection
  • Manufactured with high-viscosity index, premium-quality, hydroprocessed base oils and specially designed performance additives. Helps prevent rust and corrosion
  • Provides excellent shifting characteristics at high and low ambient temperatures, and guards against transmission shudder
  • Offers excellent thermal, oxidation and shear stability, as well as good low-temperature fluidity. Provides wear protection and inhibits the formation of gum, sludge, lacquer and foam
  • Not for use in applications where MERCON V, MERCON SP, Continuously Variable Chain Type Transmission Fluid, Motorcraft Premium Automatic Transmission Fluid, FNR5 Automatic Transmission Fluid or Type F Automatic Transmission Fluid is recommended
Bestseller No. 8
Ford Genuine XT-5-5QM MERCON-V Automatic Transmission and Power Steering Fluid - 5 Quart
SaleBestseller No. 9
Motorcraft XT5QMC Mercon V Automatic Transmission Fluid - Case of 12 Quarts
  • Product Type:WIRELESS ACCESSORY
  • These are Transmission Fluids
  • Item Package Weight : 2 pounds
  • Item Package Dimension: 13" L x 11" W x 10" H
Bestseller No. 10
‎Hot Shot's Secret® Blue Diamond DEXRON VI & MERCON LV ATF Transmission Fluid - 1 gal
  • Severe-duty transmission fluid intended for automatic transmissions
  • Helps reduce intense heat; offers excellent power and shifting performance
  • Transmission additive improves oxidation stability and ensures your engine runs more cleanly and efficiently
  • FR3 nano lubricant technology protects against wear and helps extend transmission life
  • Reduces vibration and noise; recommended for diesel vehicles, semis and racing

Last update on 2024-06-30 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 


Leave a Comment

Share to...