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March 25, 2022 NHTSA CAMPAIGN NUMBER: 22V192000
Inadequate Front Windshield Adhesion
During a crash, the windshield may detach from the vehicle, increasing the risk of injury.
NHTSA Campaign Number: 22V192
Manufacturer Ford
Motor Company
Components VISIBILITY
Potential Number of Units Affected 39,720
Summary
Ford Motor Company (Ford) is recalling certain 2016 and 2020 Transit Connect vehicles. The front windshield may have been manufactured with inadequate adhesion to the vehicle body structure.
Remedy
Dealers will inspect the windshield and, if necessary, remove and reinstall the windshield, free of charge. Owner notification letters were mailed on May 11, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S20.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
July 1, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 22S20 – Supplement #2
Certain 2016 and 2020 Model Year Transit Connect Vehicles
Windshield Reseal
REASON FOR THIS SUPPLEMENT
- Add labor operation code to claim when OSL is used
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit Connect | 2016 | Valencia | 01-December-2015 through 30-June-2016 |
| Transit Connect | 2020 | Valencia | 01-November-2019 through 29-February-2020 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, significant portions of the windshield may have inadequately adhered to the vehicle. An improperly adhered windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant. Affected vehicles could experience increased wind noise, water leaks, or looseness of the windshield glass.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reseal the affected build date windshield. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters were mailed the week of May 16, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall does not need to be performed if the windshield was replaced after the date of vehicle manufacture date. This recall will close if the windshield was replaced after the date of vehicle manufacturer date, refer to labor allowance – inspection.
- Claiming a refund for windshield reseal will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with windshield reseal.
RENTAL VEHICLES
With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required. However, if you have a unique owner circumstance that may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity | |
| Consumables Required for all Vehicles | |||
| Obtain Locally | Masking Tape | Claim as MISC OTHER | |
| Glass Cleaner | |||
| Dow BETAPRIME 5504G / Sika Primer – 207 or equivalent | |||
| SikaTack MACH 60 / SikaTack MACH 30 / Dow
BETASEAL Express / Sika Tack ASAP Urethane Adhesive or equivalent | |||
| Roloc Disks or equivalent | |||
| Isopropyl Alcohol | |||
| Ford Approved Epoxy Based Primer | |||
| Related Damage Only Part Numbers | ||
| DT1Z 5403100 AU | Windshield | VIN Specific – Only if breaks during the removal procedure |
| DT1Z 543100 AH | Windshield | |
| DT1Z 5403100 J | Windshield | |
| DT1Z 5403100 AN | Windshield | |
| DT1Z 5403100 AD | Windshield | |
| DT1Z 5403100 AT | Windshield | |
| DT1Z 5403100 Y | Windshield | |
| KT1Z 5403100 Q | Windshield | |
| KT1Z 5403100 M | Windshield | |
| KT1Z 5403100 L | Windshield | |
| KT1Z 5403100 R | Windshield | |
| KT1Z 5403100 N | Windshield | |
| KT1Z 5403100 K | Windshield | |
| KT1Z 5403100 J | Windshield | |
| KT1Z 5403100 H | Windshield | |
| KT1Z 5403100 U | Windshield | |
| KT1Z 5403100 T | Windshield | |
| KT1Z 5403100 B | Windshield | |
| DT1Z 5403100 D | Windshield | |
| DT1Z 5403100 AR | Windshield | |
| DT1Z 5403100 Z | Windshield | |
| DT1Z 5403100 AB | Windshield | |
| DT1Z 5403100 X | Windshield | |
| DT1Z 5403100 AK | Windshield | |
| DT1Z 5403100 AQ | Windshield | |
| KT1Z 5403100 S | Windshield | |
| KT1Z 5403100 G | Windshield | |
CERTAIN 2016 AND 2020 MODEL YEAR TRANSIT CONNECT VEHICLES — WINDSHIELD GLASS RESEAL
SERVICE PROCEDURE
1. Does the windshield have a Ford oval trademark? See Figure 1.
Yes – Proceed to step 2.
No – Windshield has been replaced. This recall does not apply.
2. Determine what the vehicle’s build date is.
3. Is the windshield production month the same month or older than the vehicle production build month? See Figure 2 for the location of the date code and the matrix below to determine the windshield production month.
Yes – Proceed to Step 4.
No – This recall does not apply. Windshield has been replaced with OE service part.
NOTE: The number in the Manufacture Date Code represents the year.
| MANUFACTURE DATE CODE | BUILD DATE |
| ******5 | January, 2015 |
| *****5 | February, 2015 |
| ****6 | March, 2016 |
| ***6 | April, 2016 |
| **7 | May, 2017 |
| *7 | June, 2017 |
| 8****** | July, 2018 |
| 8 ***** | August, 2018 |
| 9 **** | September, 2019 |
| 9 *** | October, 2019 |
| 0 ** | November, 2020 |
| 0 * | December, 2020 |
4. Remove the Cowl Panel Grille. Please follow Workshop Manual (WSM) procedures in Section 501-02.
5. Remove the Interior Rear View Mirror. Please follow WSM procedures in Section 501-09.
6. Apply tape to the A-pillar and roof edge to protect from paint damage. See Figure 3.
7. Remove the windshield using a cold knife or a piano wire cut out tool.
8. Remove the tape from the A-pillar and roof edge.
9. Inspect the windshield for possible damage. Is there any damage to the windshield?
Yes – Replace the windshield. Proceed to Step 10.
No – Re-install the original windshield. Proceed to Step 12.
NOTE: Damage to the alignment pins does not require windshield replacement.
10. Use glass cleaner to clean the surface of the new windshield to be installed.
11. Remove and transfer any necessary components onto the new windshield, then proceed to step 14.
12. Using a utility knife or razor blade scraper with a new blade at roughly a 30 degree angle, completely remove the urethane and primer from the windshield, leaving the cowl windshield molding intact. See Figure 4.
- To ensure best results, use one razor blade per side and cut in a single direction. More than one pass will be required to remove all of the primer and urethane from the surface of the glass.
NOTICE: Do not scrape the razor blade back and forth.
NOTICE: If the urethane and primer cannot be completely removed from the surface of the windshield, it must be replaced.
13. Prepare the windshield for installation.
a. Clean the bonding surface using a new lint-free wiping tissue moistened with acetone for each edge of the windshield. Wipe in a single direction using constant pressure to remove any contaminants. Repeat this step two additional times.
b. Clean the bonding surface using a new lint-free wiping tissue moistened with isopropyl alcohol for each edge of the windshield. Wipe in a single direction using constant pressure to remove any contaminants. Repeat this step two additional times.
14. Apply window primer according to the manufacturer’s instructions to the windshield. Allow dry time.
Material: Sika® Aktivator PRO / Dow® BETAPRIME™ 5504G / Sika® Primer-207
15. Prepare the vehicle pinch weld. See Figure 5.
a. Trim the original urethane adhesive using a utility knife, leaving a 1 mm to 2 mm (0.04 in to 0.08 in) base on the pinch weld.
b. Remove any foreign material or dirt from the pinch weld using a soft brush or vacuum.
c. If any of the pinch weld metal was exposed during windshield removal or urethane bead trimming, apply primer to the exposed metal.
– If using Dow® brand products, apply Dow® BETAPRIME™ 5504G primer.
– If using Sika® brand products, apply Sika® Primer-207 primer.
NOTE: Removal of urethane for the body side should follow normal urethane removal for windshield replacement or re-seal.
NOTICE: The windshield must be installed within 2 hours of cutting the urethane adhesive. Cut or scraped urethane becomes oxidized and inactive beyond 2 hours, reducing the effectiveness of the repair bond.
16. Cut the urethane adhesive applicator tip to specification. See Figure 6.
Material: Sika® SikaTack® MACH 60 / Sika® SikaTack® MACH 30 / Dow® BETASEAL™ Express
Material: Sika Tack ASAP Urethane Adhesive
17. Apply a urethane adhesive bead. See Figure 7.
1. Start and end at the original overlap points to prevent air and water leaks.
2. Apply a urethane adhesive bead 14 mm (0.551 in) high and 8 mm (0.314 in) wide on top of the existing trimmed urethane adhesive bead on the pinch weld.
3. Make sure there are no gaps in the bead.
NOTICE: Make sure the urethane bead is uniform to prevent air and water leaks.
NOTE: The fixed glass must be installed within 10 minutes of applying the urethane adhesive.
NOTE: Use a power caulk gun that applies the urethane adhesive with less effort and a continuous bead.
18. Open the vehicle windows to prevent the air pressure of closing doors from compromising the urethane adhesive bond.
NOTICE: The door windows must be left open during the adhesive curing time.
19. Install the fixed glass to the vehicle.
1. Install the fixed glass, pressing firmly by hand to ensure a good bond.
2. Secure the fixed glass in the correct position with tape until the urethane adhesive has cured.
WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s).
20. Re-install all previously removed components by reversing steps 4-5.
21. After the windshield has been properly installed and the urethane has dried per the manufacturer’s instructions, carry out the Image Processing Module A (IPMA) Camera alignment using a scan tool.
NOTE: This step only applies if equipped with an IPMA Camera.
22S20 Chronology
Ford Motor Company
Date of Submission: March 25, 2022
FSA Number: 22S20
Title: 2016, 2020 Transit Connect Windshield Inadequate Adhesion
On July 31, 2019, due to an increase in field claims related to 2016-2018MY Transit Connect windshield water leak, wind noise,and looseness Ford Manufacturing and Engineering brought this concern to Ford’s Critical Concern Review Group (CCRG) for review.
From July 2019-January 2021 Ford’s CCRG investigated field reports and field return windshields with Engineering. Claims primarily described instances of water leak with a smaller number of claims describing wind noise or windshield glass looseness. There were no reports of windshield glass detachment from the vehicle. CCRG and Engineering also collected six 20152016 model year windshield samples from customers who had reported symptoms of water leak or glass looseness. After reviewing field reports and returned parts, CCRG determined that the failures primarily related to minor wind noise and water leaks associated with limited adhesion issues and were not safety-related.
From February 2021-April 2021, Ford’s Technical Review Group (TRG) reviewed available claim data and assessments of the vehicles’ performance to requirements for windshield mounting. The six field return windshields analyzed, along with details of field claims reviewed, led TRG to conclude the degree of inadequate urethane adhesion observed in the six field return windshields was not adequately representative of the overall population of vehicles. CCRG’s detailed review of hundreds of claims described limited portions of the windshield periphery that experienced inadequate adhesion, whereas the field return parts show a greater degree of inadequate urethane adhesion. Based upon the assessment of all of the available information, the CCRG determined that an unreasonable risk to safety did not exist and put the investigation into monitor status for regular review of any subsequent related claims which were received.
From April 2021-September 2021 the investigation was in monitor status.
In September 2021, during a monitor data review, CCRG observed an increase in warranty claims related to windshield water leak or glass looseness for 2020MY vehicles at 12 months in service. A review of warranty claim data for the 2020MY vehicles described similar symptoms as the previously studied population of 2015-2016MY vehicles of primarily water leak with a smaller number of claims describing wind noise or looseness of the glass. There were no reports of windshield glass detachment from the vehicle.
From September 2021-January 2022 Ford’s CCRG investigated the 2020MY claims with Engineering. CCRG and Engineering also collected one 2020MY windshield sample from a customer repaired under vehicle warranty who reported water leakage.
From January 2021-March 2022 Ford’s TRG reviewed additional claim data and both supplier and Ford manufacturing processes and controls during the period of elevated 2020MY warranty claims. TRG reevaluated all field return samples and claim details collected during the course of the investigation, confirmed samples were randomly selected, and concluded the assessment of field return samples may be representative of the larger population of vehicles produced during periods of elevated claims for this condition.
2016MY Affected Population Warranty and Field Reports:
As of February 8, 2022, there are approximately 217 warranty claims describing windshield adhesion issues. The earliest warranty report describing a windshield adhesion issue was from August 2016.
Ford has received approximately 325 field reports from August 2016-October 2021.
2020MY Affected Population Warranty and Field Reports:
As of February 8, 2022, there are approximately 146 warranty claims describing windshield adhesion issues. The earliest warranty report describing a windshield adhesion issue was from March 2020.
Ford has received approximately 64 field reports from December 2020-February 2022
On March 18, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
The supplier details for the windshield primer and urethane are as follows:
Company Name: DUPONT SPECIALTY PRODUCTS GmbH& CO.
Address 1: Strabe B, 13
Address 2:
City: Schkopau
State:
Zip Code: 06258
Country: Germany
Company Contact Information
First Name: Jessica
Last Name: Grund
Position: Quality Specialist
Phone: +49 34 612446387
E-mail: jessica.grund@dupont.com
Involved Components
If the defect or non compliance involves a specific component(s), identify that component(s) below.
Component Name: Windshield Urethane
Component Description: Betaseal 1858-1 Windshield Urethane
Component Part Number: WSS-M2G316-B5
Involved Components
If the defect or non compliance involves a specific component(s), identify that component(s) below.
Component Name: Glass Primer
Component Description: Betaprime 5550 Glass Primer
Component Part Number: WSS-M2G314-B2
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | TRANSIT CONNECT | 2016, 2020 |
11 Associated Documents
Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S20 Certain 2016 and 2020 Model Year Transit Connect Vehicles Windshield Reseal
RCMN-22V192-1181.pdf 157.329KB
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Defect Notice 573 Report
RCLRPT-22V192-5167.PDF 216.08KB
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Miscellaneous Document – Chronology
RMISC-22V192-5696.pdf 326.796KB
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Recall Acknowledgement
RCAK-22V192-1718.pdf 645.186KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S20 Certain 2016 and 2020 Model Year Transit Connect Vehicles Windshield Reseal
RCMN-22V192-5282.pdf 1590.575KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22V192-9712.pdf 53.003KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Safety Recall 22S20 Certain 2016 and 2020 Model Year Transit Connect Vehicles Windshield Reseal
RCMN-22V192-1974.pdf 1623.527KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S20 – Supplement #2 Certain 2016 and 2020 Model Year Transit Connect Vehicles Windshield Reseal
RCMN-22V192-0805.pdf 1621.293KB
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Recall Quarterly Report #1, 2022-2
RCLQRT-22V192-1399.PDF 211.142KB
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ISSUED Renotification Notice
RCRN-22V192-9079.pdf 549.442KB
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Recall Quarterly Report #2, 2022-3
RCLQRT-22V192-0169.PDF 211.245KB
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September, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2016 Transit Connect has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S20 – Transit Connect Windshield Adhesion What is the issue? On your vehicle, significant portions of the windshield may be inadequately adhered to the vehicle. An inadequately adhered windshield may not stay retained in a crash increasing the risk of injury. Affected vehicles could experience increased wind noise, water leaks or looseness of the windshield glass. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Septiembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2016 Transit Connect las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S20 – Adhesión del parabrisa de Transit Connect ¿Cuál es el problema? Es posible que partes importantes del parabrisa de su vehículo no estén correctamente adheridas al vehículo. Un parabrisa inadecuadamente adherido podría no permanecer sujeto en un choque, lo cual aumenta el riesgo de que un ocupante sufra alguna lesión. Los vehículos afectados podrían experimentar un mayor ruido de viento, fugas de agua o flojedad del cristal del parabrisa. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000166 / 331 / 166 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0013469 A / 000000000000166 / 166 ù ù
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May 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S20 / NHTSA Recall 22V192 2020 Transit Connect Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, significant portions of the windshield may be inadequately adhered to the vehicle. What is the risk? An inadequately adhered windshield may not stay retained in a crash increasing the risk of injury. Affected vehicles could experience increased wind noise, water leaks or looseness of the windshield glass. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to reseal the windshield free of charge (parts and labor). How long will it take? The time needed for this repair is less than half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 22S20. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. © Copyright 2022 Ford Motor Company 08367 22S20 NI/DTB122S201 1 of 4 A/1/000001/1 771558287302 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to windshield reseal To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V192. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 08367 22S20 NI/DTB122S201 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S20 / Campaña 22V192 de la NHTSA 2020 Transit Connect Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que partes importantes del parabrisa de su vehículo no estén correctamente adheridas al vehículo. ¿Qué riesgo existe? Un parabrisa inadecuadamente adherido podría no permanecer sujeto en un choque, lo cual aumenta el riesgo de que un ocupante sufra alguna lesión. Los vehículos afectados podrían experimentar un mayor ruido de viento, fugas de agua o flojedad del cristal del parabrisa. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a resellar el parabrisa sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, su vehículo requerirá una inspección para determinar si es necesario pedir piezas. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 22S20. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. 3 of 4 A/3/000001/1 08367 22S20 NI/DTB122S201 Mayo de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771558287302 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Ha pagado anteriormente por esta reparación? Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el resellado del parabrisa Para verificar si cumple con los requisitos y agilizar el reembolso, entregue el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al Ó Copyright 2022 Ford Motor Company 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V192 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 08367 22S20 NI/DTB122S201 © Copyright 2022 Ford, División de Servicio al Cliente
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Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division July 1, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S20 – Supplement #2 Certain 2016 and 2020 Model Year Transit Connect Vehicles Windshield Reseal DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S20 – Supplement #1 Dated June 15, 2022 New! REASON FOR THIS SUPPLEMENT Add labor operation code to claim when OSL is used AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit Connect 2016 Valencia 01-December-2015 through 30-June-2016 Transit Connect 2020 Valencia 01-November-2019 through 29-February-2020 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, significant portions of the windshield may have inadequately adhered to the vehicle. An improperly adhered windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant. Affected vehicles could experience increased wind noise, water leaks, or looseness of the windshield glass. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reseal the affected build date windshield. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of May 16, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Copyright 2022 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S20 – Supplement #2 Certain 2016 and 2020 Model Year Transit Connect Vehicles Windshield Reseal OASIS ACTIVATION OASIS was activated on April 28, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on April 28, 2022 Owner names and addresses were made available May 30, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S20 – Supplement #2 Certain 2016 and 2020 Model Year Transit Connect Vehicles Windshield Reseal OWNER REFUNDS This safety recall does not need to be performed if the windshield was replaced after the date of vehicle manufacture date. This recall will close if the windshield was replaced after the date of vehicle manufacturer date, refer to labor allowance – inspection. Claiming a refund for windshield reseal will not close the recall on the vehicle. Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. Refunds will only be provided for the cost associated with windshield reseal. RENTAL VEHICLES With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required. However, if you have a unique owner circumstance that may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S20 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S20 – Supplement #2 Certain 2016 and 2020 Model Year Transit Connect Vehicles Windshield Reseal CLAIMS PREPARATION AND SUBMISSION CONTINUED Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Refunds: Submit refunds on a separate repair line. – Program Code: 22S20 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Additional parts not listed in the parts section: Additional parts and/or material may be submitted on the same repair line on which the FSA is claimed. Additional parts totaling more than $100.00 requires prior approval from the SSSC. New! Sublet Glass Removal/Installation: Sublet repairs to remove and install the windshield must be claimed with 22S20E. Sublet documentation must be retained. Submit on the same line as the repair. – Program Code: 22S20 – Misc. Expense: FSAOSL – Misc. Expense: Claim up to $250 Provision for Locally Obtained Supplies: Cleaning supplies, consumables, and either Dow® or Sika® brand automotive glass bonding materials. Submit on the same line as the repair. o Program Code: 22S20 o Misc. Expense: OTHER o Misc. Expense: Claim up to $100 Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S20 – Supplement #2 Certain 2016 and 2020 Model Year Transit Connect Vehicles Windshield Reseal New! LABOR ALLOWANCES Description Labor Operation Labor Time Inspect to verify windshield production date. Windshield production date after vehicle production, the recall does not apply – no further action – close recall 22S20A 0.2 Hours Verify windshield production date is on or prior to vehicle manufacture date, remove the windshield, scrape off old, apply new polyurethane and install windshield (cannot claim 22S20C if the windshield is reused) 22S20B 1.4 Hours Install new windshield if cracked during R&R procedure (cannot claim 22S20B if the windshield is replaced) 22S20C 1.1 Hours IPMA camera alignment (if equipped) 22S20D 0.3 Hours Verify windshield production date is on or prior to vehicle manufacture date and OSL completes reseal procedure (cannot claim 22S20A, 22S20B, and 22S20C if OSL is used to complete recall) 22S20E 0.2 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity Consumables Required for all Vehicles Obtain Locally Masking Tape Claim as MISC OTHER Glass Cleaner Dow BETAPRIME 5504G / Sika Primer – 207 or equivalent SikaTack MACH 60 / SikaTack MACH 30 / Dow BETASEAL Express / Sika Tack ASAP Urethane Adhesive or equivalent Roloc Disks or equivalent Isopropyl Alcohol Ford Approved Epoxy Based Primer Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S20 – Supplement #2 Certain 2016 and 2020 Model Year Transit Connect Vehicles Windshield Reseal Related Damage Only Part Numbers DT1Z 5403100 AU Windshield VIN Specific – Only if breaks during the removal procedure DT1Z 543100 AH Windshield DT1Z 5403100 J Windshield DT1Z 5403100 AN Windshield DT1Z 5403100 AD Windshield DT1Z 5403100 AT Windshield DT1Z 5403100 Y Windshield KT1Z 5403100 Q Windshield KT1Z 5403100 M Windshield KT1Z 5403100 L Windshield KT1Z 5403100 R Windshield KT1Z 5403100 N Windshield KT1Z 5403100 K Windshield KT1Z 5403100 J Windshield KT1Z 5403100 H Windshield KT1Z 5403100 U Windshield KT1Z 5403100 T Windshield KT1Z 5403100 B Windshield DT1Z 5403100 D Windshield DT1Z 5403100 AR Windshield DT1Z 5403100 Z Windshield DT1Z 5403100 AB Windshield DT1Z 5403100 X Windshield DT1Z 5403100 AK Windshield DT1Z 5403100 AQ Windshield KT1Z 5403100 S Windshield KT1Z 5403100 G Windshield Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. Less than 10% of the affected vehicle population is expected to require windshield replacement. Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S20 – Supplement #2 Certain 2016 and 2020 Model Year Transit Connect Vehicles Windshield Reseal DEALER PRICE For the latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. Inspect the replaced parts to verify the FSA repair was completed. If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 6 SAFETY RECALL 22S20-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 CERTAIN 2016 AND 2020 MODEL YEAR TRANSIT CONNECT VEHICLES — WINDSHIELD GLASS RESEAL SERVICE PROCEDURE 1. Does the windshield have a Ford oval trademark? See Figure 1. Yes – Proceed to step 2. No – Windshield has been replaced. This recall does not apply. FIGURE 1 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 20069D 2. Determine what the vehicle’s build date is. ATTACHMENT III PAGE 2 OF 6 SAFETY RECALL 22S20-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 3. Is the windshield production month the same month or older than the vehicle production build month? See Figure 2 for the location of the date code and the matrix below to determine the windshield production month. Yes – Proceed to Step 4. No – This recall does not apply. Windshield has been replaced with OE service part. NOTE: The number in the Manufacture Date Code represents the year. MANUFACTURE DATE CODE BUILD DATE ******5 January, 2015 *****5 February, 2015 ****6 March, 2016 ***6 April, 2016 **7 May, 2017 *7 June, 2017 8****** July, 2018 8 ***** August, 2018 9 **** September, 2019 9 *** October, 2019 0 ** November, 2020 0 * December, 2020 20069C FIGURE 2 ATTACHMENT III PAGE 3 OF 6 SAFETY RECALL 22S20-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 4. Remove the Cowl Panel Grille. Please follow Workshop Manual (WSM) procedures in Section 501-02. 5. Remove the Interior Rear View Mirror. Please follow WSM procedures in Section 501-09. 6. Apply tape to the A-pillar and roof edge to protect from paint damage. See Figure 3. 7. Remove the windshield using a cold knife or a piano wire cut out tool. 8. Remove the tape from the A-pillar and roof edge. 9. Inspect the windshield for possible damage. Is there any damage to the windshield? Yes – Replace the windshield. Proceed to Step 10. No – Re-install the original windshield. Proceed to Step 12. NOTE: Damage to the alignment pins does not require windshield replacement. 10. Use glass cleaner to clean the surface of the new windshield to be installed. 11. Remove and transfer any necessary components onto the new windshield, then proceed to step 14. 12. Using a utility knife or razor blade scraper with a new blade at roughly a 30 degree angle, completely remove the urethane and primer from the windshield, leaving the cowl windshield molding intact. See Figure 4. • To ensure best results, use one razor blade per side and cut in a single direction. More than one pass will be required to remove all of the primer and urethane from the surface of the glass. NOTICE: Do not scrape the razor blade back and forth. NOTICE: If the urethane and primer cannot be completely removed from the surface of the windshield, it must be replaced. FIGURE 3 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21363C ATTACHMENT III PAGE 4 OF 6 SAFETY RECALL 22S20-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 13. Prepare the windshield for installation. a. Clean the bonding surface using a new lint-free wiping tissue moistened with acetone for each edge of the windshield. Wipe in a single direction using constant pressure to remove any contaminants. Repeat this step two additional times. b. Clean the bonding surface using a new lint-free wiping tissue moistened with isopropyl alcohol for each edge of the windshield. Wipe in a single direction using constant pressure to remove any contaminants. Repeat this step two additional times. 14. Apply window primer according to the manufacturer’s instructions to the windshield. Allow dry time. Material: Sika® Aktivator PRO / Dow® BETAPRIME™ 5504G / Sika® Primer-207 15. Prepare the vehicle pinch weld. See Figure 5. a. Trim the original urethane adhesive using a utility knife, leaving a 1 mm to 2 mm (0.04 in to 0.08 in) base on the pinch weld. b. Remove any foreign material or dirt from the pinch weld using a soft brush or vacuum. c. If any of the pinch weld metal was exposed during windshield removal or urethane bead trimming, apply primer to the exposed metal. – If using Dow® brand products, apply Dow® BETAPRIME™ 5504G primer. – If using Sika® brand products, apply Sika® Primer-207 primer. NOTE: Removal of urethane for the body side should follow normal urethane removal for windshield replacement or re-seal. NOTICE: The windshield must be installed within 2 hours of cutting the urethane adhesive. Cut or scraped urethane becomes oxidized and inactive beyond 2 hours, reducing the effectiveness of the repair bond. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT URETHANE AND PRIMER UTILITY KNIFE 1656D FIGURE 4 ATTACHMENT III PAGE 5 OF 6 SAFETY RECALL 22S20-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 1656E PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT TRIMMED URETHANE PINCH WELD 1-2 MM (0.04-0.08 IN) FIGURE 5 16. Cut the urethane adhesive applicator tip to specification. See Figure 6. Material: Sika® SikaTack® MACH 60 / Sika® SikaTack® MACH 30 / Dow® BETASEAL™ Express Material: Sika Tack ASAP Urethane Adhesive FIGURE 6 STUD FOR MISSING NUT STUD FOR MISSING NUT 21025AD ATTACHMENT III PAGE 6 OF 6 SAFETY RECALL 22S20-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 17. Apply a urethane adhesive bead. See Figure 7. 1. Start and end at the original overlap points to prevent air and water leaks. 2. Apply a urethane adhesive bead 14 mm (0.551 in) high and 8 mm (0.314 in) wide on top of the existing trimmed urethane adhesive bead on the pinch weld. 3. Make sure there are no gaps in the bead. NOTICE: Make sure the urethane bead is uniform to prevent air and water leaks. NOTE: The fixed glass must be installed within 10 minutes of applying the urethane adhesive. NOTE: Use a power caulk gun that applies the urethane adhesive with less effort and a continuous bead. FIGURE 7 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21025AE 18. Open the vehicle windows to prevent the air pressure of closing doors from compromising the urethane adhesive bond. NOTICE: The door windows must be left open during the adhesive curing time. 19. Install the fixed glass to the vehicle. 1. Install the fixed glass, pressing firmly by hand to ensure a good bond. 2. Secure the fixed glass in the correct position with tape until the urethane adhesive has cured. WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s). 20. Re-install all previously removed components by reversing steps 4-5. 21. After the windshield has been properly installed and the urethane has dried per the manufacturer’s instructions, carry out the Image Processing Module A (IPMA) Camera alignment using a scan tool. NOTE: This step only applies if equipped with an IPMA Camera. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S20 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S20, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to May 30, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliance pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 28, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S20 Certain 2016 and 2020 Model Year Transit Connect Vehicles Windshield Reseal AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit Connect 2016 Valencia 01-December-2015 through 30-June-2016 Transit Connect 2020 Valencia 01-November-2019 through 29-February-2020 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL On some of the affected vehicles, inadequate urethane adhesion may exist between the windshield and the vehicle around significant portions of the glass. An improperly adhered windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant. Affected vehicles could experience increased wind noise, water leaks or looseness of the windshield glass. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers the early to mid-2nd qtr. 2022 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-192 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 25, 2022 NHTSA Recall No. : 22V-192 Manufacturer Recall No. : 22S20 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 39,720 Estimated percentage with defect : 22 % Vehicle Information : Vehicle 1 : 2016-2016 Ford Transit Connect Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected parts. The affected vehicles may have an inadequately adhered front windshield. Production Dates : DEC 01, 2015 – JUN 30, 2016 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2020 Ford Transit Connect Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected parts. The affected vehicles may have an inadequately adhered front windshield. Production Dates : NOV 01, 2019 – FEB 29, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Portions of the windshield glass periphery along the top edge and sides may have an inhomogenous primer layer resulting in inadequate front windshield adhesion to the vehicle body structure. FMVSS 1 : NR FMVSS 2 : NR Part 573 Safety Recall Report 22V-192 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : The windshield may not stay adequately retained in a crash, which may increase the risk of injury. Description of the Cause : For the 2016MY population: inconsistent primer application resulted in inadequate adhesion of the urethane to the glass. For the 2020MY population: the root cause is still under review. Identification of Any Warning that can Occur : The customer may experience wind noise, water leak, and/or observe looseness of the windshield glass. Involved Components : Component Name 1 : Front Windshield Component Description : 2016MY Front Windshield Glass Component Part Number : DT1Z-5403100-AU Component Name 2 : Front Windshield Component Description : 2016MY Front Windshield Glass Component Part Number : DT1Z-5403100-AH Component Name 3 : Front Windshield Component Description : 2016MY Front Windshield Glass Component Part Number : DT1Z-5403100-J Component Name 4 : Front Windshield Component Description : 2016MY Front Windshield Glass Component Part Number : DT1Z-5403100-AN Component Name 5 : Front Windshield Component Description : 2016MY Front Windshield Glass Component Part Number : DT1Z-5403100-AD Part 573 Safety Recall Report 22V-192 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 6 : Front Windshield Component Description : 2016MY Front Windshield Glass Component Part Number : DT1Z-5403100-AT Component Name 7 : Front Windshield Component Description : 2016MY Front Windshield Glass Component Part Number : DT1Z-5403100-Y Component Name 8 : Front Windshield Component Description : 2020MY Front Windshield Glass Component Part Number : KT1Z-5403100-Q Component Name 9 : Front Windshield Component Description : 2020MY Front Windshield Glass Component Part Number : KT1Z-5403100-M Component Name 10 : Front Windshield Component Description : 2020MY Front Windshield Glass Component Part Number : KT1Z-5403100-L Component Name 11 : Front Windshield Component Description : 2020MY Front Windshield Glass Component Part Number : KT1Z-5403100-R Component Name 12 : Front Windshield Component Description : 2020MY Front Windshield Glass Component Part Number : KT1Z-5403100-N Part 573 Safety Recall Report 22V-192 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 13 : Front Windshield Component Description : 2020MY Front Windshield Glass Component Part Number : KT1Z-5403100-K Component Name 14 : Front Windshield Component Description : 2020MY Front Windshield Glass Component Part Number : KT1Z-5403100-J Component Name 15 : Front Windshield Component Description : 2020MY Front Windshield Glass Component Part Number : KT1Z-5403100-H Component Name 16 : Front Windshield Component Description : 2020MY Front Windshield Glass Component Part Number : KT1Z-5403100-U Component Name 17 : Front Windshield Component Description : 2020MY Front Windshield Glass Component Part Number : KT1Z-5403100-T Component Name 18 : Front Windshield Component Description : 2020MY Front Windshield Glass Component Part Number : KT1Z-5403100-B Supplier Identification : Component Manufacturer Name : AGC Automotive Europe Address : Sklarna c.p. 33 Bilina Foreign States 418 25 Part 573 Safety Recall Report 22V-192 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Country : Czech Republic Chronology : Chronology is provided as an attachment. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their windshield inspected and, if affected, removed and reinstalled using standard service procedures. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is May 6, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The windshield will be removed and reinstalled using standard service procedures using the properly formulated materials. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 28, 2022. Mailing of owner notification letters is expected to begin April 18, 2022 and is expected to be completed by April 22, 2022. Planned Dealer Notification Date : MAR 28, 2022 – MAR 28, 2022 Planned Owner Notification Date : APR 18, 2022 – APR 22, 2022 * NR – Not Reported
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