Safety Recall 21S31 - Spring Seat Weld - 2020-2021 Ford F-350 Pickup Truck

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July 15, 2021 NHTSA CAMPAIGN NUMBER: 21V536000

Driveshaft separation may result in a loss of drive power, or unintended vehicle movement if the vehicle is in park without the parking brake applied, increasing the risk of a crash.

NHTSA Campaign Number: 21V536

Manufacturer Ford Motor Company

Components POWER TRAIN

Potential Number of Units Affected 27,604

Summary

Ford Motor Company (Ford) is recalling certain 2020-2021 F-350 Super Duty pickup trucks equipped with 6.7L diesel engines and Dana model 275 rear axles. The rear axle housing may not support the load of the pickup truck and deform, which could result in driveshaft separation.

Remedy

Dealers will inspect the axle housing for deformities, and repair or replace the housing, as necessary, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall 21S31.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Check if your Vehicle has a Recall

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
F-350 Pickup Truck	2020 – 2021	Kentucky Truck	August 6, 2020 through May 15, 2021

REASON FOR THIS RECALL

In some of the affected vehicles, the rear axle tube may deform and potentially separate at the spring seat interface. This can potentially cause an axle tube leak, vibration while driving, shuddering upon acceleration, and drive shaft separation. A separated drive shaft can result in a loss of motive power while driving and unintended movement when placed in park if parking brake is not applied, increasing the risk of a crash.

SERVICE ACTION

Before demonstration or delivering any new in – stock vehicles involving this recall, dealers are to inspect the rear axle for damage

If no damage is found, both spring seats will need to be reinforced with a weld per technical instructions.
If damage is found, axle housing replacement is required. Approximately 1% of affected vehicles will require axle housing replacement. Vehicle with rear axle damage cannot be safely driven until the axle housing is replaced.

This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters were mailed September 3, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

SOLD VEHICLES

Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

OWNER REFUNDS

This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
^{Refunds will only be provided for the cost associated with rear axle spring seat damage.}

RENTAL VEHICLES

If axle housing fails inspection the vehicle is not safe to drive. Rentals will only be reimbursed for the day(s) the axle housing parts are not available. Prior approval is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals are approved for personal use only.

PARTS REQUIREMENTS

Part Number	Description Inspection Passes – 4 U-bolts 8 nuts 2 shock bolts 2 shock nuts per repair	Order Quantity	Claim Quantity
W500764-S439	Shock Bolts (4 in pkg, 2 req for repair)	1	2
W520115-S440	Shock Nuts (4 in pkg, 2 req for repair)	1	2
HC3Z-5705-E	U Bolts (1 in pkg, 4 req for repair) Tremor	4	4
N620485-S441	U Bolt Nuts (4 in pkg, 8 req for repair)	2	8
BC3Z-5705-H	U Bolts (1 in pkg, 4 req for repair) All F250-F350 (4×2)	4	4
BC3Z-5705-D	U Bolts (1 in pkg, 4 req for repair) F-250 ONLY	4	4
BC3Z-5705-N	U Bolts (1 in pkg, 4 req for repair) F-350 (4×4)	4	4
BC3Z-5705-C	U Bolts (1 in pkg, 4 req for repair) F-350 (4×4) N superseded C both can be used on 4×4 vehicles	4	4
F1HZ-4N272-A	Pinion Flange Bolts (1in pkg. 4 req for repair)	4	4
E4HZ-4A254-A	Pinion Flange Straps (1 in pkg 2 req for repair)	2	2
HC3Z-00812-B	Caliper Bolts (4 in pkg 8 req for repair)	2	8
W500634-S439	Sway Bar Bracket Bolts (4 in pkg 4 req for repair)	1	4
HC3Z-00811-A	Pinion Nut	1	1
HC3Z-383609-A	Pinion Nut Washer	1	1
HC3Z-4676-A	Pinion Seal	1	1
HC3Z-00810-A	Pinion Deflector	1	1
HC3Z-4662-C	Collapsible Spacer	1	1
HC3Z-4561-B	Pinion Bearing Cone	1	1
HC3Z-4616-A	Tail Bearing Cup	1	1
HC3Z-4630-A	Head Bearing Cone	1	1
HC3Z-4628-A	Head Bearing Cup	1	1
HC3Z-00813-A	Shaft Bolt	16	16
HC3Z-1S175-A	Hub Seal	1	2
F81Z-1001-AA	Shaft O-ring	1	1
LC3Z-4663-A	Pinion Bearing Shim	1	1
HC3Z-4010-H	Housing (ELD) Electronic Locking Differential	1	1
HC3Z-4010-G	Housing (STD) Standard Housing	1	1

Part Number	Description	Order Quantity	Claim Quantity
TA-29	Ultra-Silicone Sealant – RTV	1	1
PM-13 A	PM-13-A Anti-Corrosion Coating.	Claim as MISC OTHER up to $5.00
Obtain Locally	.035” Welding Wire	Claim as MISC OTHER up to $5.00
XY-75W140-QL	Synthetic Rear Axle Lubricant	4	4

CERTAIN 2020 – 2021 MODEL YEAR F-350 PICKUP TRUCKS EQUIPPED WITH 6.7L DIESEL ENGINE AND SINGLE REAR WHEEL AXLE — SPRING SEAT WELD

SERVICE PROCEDURE

1. Disconnect battery cable to ground. Please follow the Workshop Manual (WSM) procedures in Section 414-01

2. Position the vehicle on a hoist. Please follow the WSM procedures in Section 100-02.

NOTE: This inspection is to be preformed on the Left Hand (LH) and Right Hand (RH) leaf spring seat brackets.

3. Visually inspect the front of the rear axle housing assembly below the leaf spring seat brackets for damage (dents, creases). See Figure 1.

4. Visually inspect the rear of the leaf seat spring bracket for damage (rips or breaks in the metal or welds) and to see if the leaf spring seat bracket is pulling away from the rear axle housing assembly. See Figure 1.

5. Inspection results. Is there damage present to either the LH or RH rear leaf spring seat brackets?

Yes – Fails visual inspection, the rear axle housing will require replacement. Please follow the WSM procedures in Section 205-02A.

No – Further inspection is required, proceed to Step 6.

NOTE: The welds on the new rear axle housing assembly may be different than what is on the original rear axle housing assembly and will not require rework. No further action required. For vehicles found to have the updated axle, contact the SSSC for claiming instructions.

NOTE: Preform this inspection on the LH and RH rear leaf spring seat brackets.

6. Using a 0.002″ feeler gage measure the gap along the rear of the leaf spring seat bracket to the rear axle housing assembly. Is the gap greater than 0.002″ on either the LH or RH side? See Figure 2.

YES – The rear axle housing will require replacement. Please follow the WSM procedures in Section 205-02A.

NO – Proceed to the Leaf Spring Seat Bracket Interface Weld Repair Procedure on Page 3.

LEAF SPRING SEAT BRACKET INTERFACE WELD REPAIR PROCEDURE

1. Remove the Anti-lock Brake System (ABS) sensor bolt and position the ABS sensor aside.

Torque: 177 lb.in (20 Nm)

2. Disengage the ABS sensor wire harness pushpin retainers and position the ABS sensor wire harness aside. See Figure 3.

3. Disengage the rear axle housing assembly vent hose. Remove the brake line bracket bolt and position the brake line bracket assembly aside. See Figure 4.

Torque: 159 lb.in (18 Nm)

4. Remove the brake line bracket bolt and position aside the brake line bracket. See Figure 5.

Torque: 159 lb. in (18 N m)

5. Position a safety stand at the front of the vehicle.

6. Using a suitable lifting device support the rear axle housing assembly. See Figure 6.

7. Remove and discard the lower rear shock absorber nuts and bolts. See Figure 7.

Torque: 111 lb.ft (150 Nm)

NOTICE: The rear axle must be supported before removing the rear spring U-bolts.

NOTE: The rear spring U-bolts need to be tightened in a cross pattern with the vehicle resting on the wheels and tires (curb height).

8. With the axle assembly supported with a suitable lifting device, remove and discard the rear spring U-bolts and U-bolt nuts and remove the U-bolt mounting plates. See Figure 8.

Torque:

Stage 1: 48 lb.ft (65 Nm)
Stage 2: 96 lb.ft (130 Nm)
Stage 3: 148 lb.ft (200 Nm)
Stage 4: 195 lb.ft (265 Nm)

9. Using a suitable tool, remove paint from BOTH SIDES of the leaf spring seat bracket and the outside of the shock bracket holes. Repeat on the other side. See Figure 9.

10. If needed, blow off the joint with air, or wipe with rag or brush.

11. Verify weld setting recommendations and ground attachments.

Axle tube thickness is 4mm.
Wire size is 0.035″.
Follow the settings provided with the welding machine to be used.

12. Protect surrounding areas and leaf spring seat bracket mounting holes to prevent splatter damage. Apply anti-splatter spray as needed. See Figure 10.

NOTICE: To weld the left side leaf spring bracket, attach the ground to the left side shock bracket. To weld the right side leaf spring bracket, attach the ground to the right side shock bracket. Failure to do so may cause damage to the rear axle internal components.

13. Apply weld to leaf spring seat bracket area. Inspect for weld coverage and spatter. See Figure 11.

NOTE: Fill in existing weld to achieve 360 degree coverage around the leaf spring seat bracket.

14. Remove protective covers. See Figure 10.

15. Clean new welds to allow for proper paint adhesion.

16. Attach masking to prevent paint intrusion into the leaf spring seat bracket mounting holes.

17. Repaint welded area and shock bracket area with PM-13-A Anti-Corrosion Coating.

18. Remove masking.

19. Check for proper paint coverage.

20. Reverse removal steps to reinstall rear axle housing assembly.

NOTE: The following step only applies if U-Bolt # HC3Z-5705-E is used on non-Tremor vehicles.

21. After torquing the U-bolts, measure 13 mm (0.51 in) from the top of the U-bolt nut towards the end of the U-bolt and cut the U-bolt. Make sure to remove any burs, debris or sharp edges from the U-bolt after cutting. See Figure 12.

NOTE: Left Hand (LH) shown, Right Hand (RH) similar.

FORD MOTOR COMPANY PROVIDES DETAILS ON THREE SAFETY RECALLS IN NORTH AMERICA

JUL 16, 2021 | DEARBORN, MICH.

DEARBORN, Mich., July 16, 2021 — Ford eBay Motor Company today announced details of three safety recalls in North America.

Safety recall for certain 2020-2021 Ford F-350 Super Duty vehicles with 6.7-liter engine and single rear wheel axle for a rear axle housing spring seat interface weld issue
Ford eBay is issuing a safety recall for approximately 34,939 Ford eBay F-350 Super Duty vehicles with 6.7-liter engine and single rear wheel axle for a rear axle housing spring seat interface weld issue.

Affected vehicles may experience rear driveline disconnection. Customers may experience vibration and/or shaking while driving at highway speeds, and/or shuddering upon acceleration. In the event of a disconnected driveshaft, customers may experience loss of motive power while driving or loss of transmission park function if the parking brake is not applied, increasing the risk of a crash.

This action affects 34,855 vehicles in North America, with the remaining balance in Ford eBay ’s International Markets Group. Vehicles were built at Kentucky Truck Plant between Aug. 6, 2020 and May 15, 2021.

Ford eBay is not aware of any accidents or injuries related to this condition.

Owner notifications will begin the week of Aug. 16. Dealers will inspect rear axle to determine if deformation is present. If the axle is deformed, the axle housing will be replaced. If axle is not deformed, the dealer will perform a weld repair on the spring seats. The Ford eBay reference number for this recall is 21S31.

Safety recall for select 2013-2017 Ford Explorer vehicles that may experience a seized cross-axis ball joint
Ford eBay is issuing a safety recall for approximately 774,696 2013-2017 Ford eBay Explorer vehicles that may experience a seized cross-axis ball joint that may cause a fractured rear suspension toe link. Affected vehicles may experience a clunk noise, unusual handling, or a misaligned rear wheel. Fracture of a rear toe link significantly diminishes steering control, increasing the risk of a crash.

This action affects approximately 676,152 vehicles in North America, 59,935 in China, 25,257 in Ford eBay ’s International Markets Group, 13,162 in Europe and 190 in South America. In the U.S., the affected vehicles are located in high-corrosion states as defined by the National Highway Traffic Safety Administration or in regions with a combination of cold winter weather with relative high humidity and substantial road salt use.

Vehicles were built at Chicago Assembly Plant between Sept. 4, 2012 and Sept. 30, 2017, and Elabuga Assembly Plant in Russia between Jan. 28, 2013 and July 28, 2017.

Ford eBay is aware of six allegations of injury related to this condition in North America.

Owner notifications will begin the week of Aug. 23. Dealers will inspect the cross-axis ball joint, replace the cross-axis ball joint/knuckle as necessary, and replace the toe links with a revised design part. The Ford eBay reference number for this recall is 21S32.

Ford eBay is providing a customer satisfaction program for vehicles not sold or registered in corrosion states.

Safety recall for select 2020-2021 Lincoln Aviator vehicles equipped with 3.0-liter gas engines for improperly secured battery cable wire harnesses
Ford eBay is issuing a safety recall for approximately 40,995 2020-2021 Lincoln eBay Aviator vehicles equipped with 3.0-liter gas engines because the battery cable wire harness may not be properly secured, allowing contact with the A/C compressor pulley. Over time, the A/C pulley may rub through the wire harness insulation and contact the unfused battery positive (B+) circuit, resulting in a short circuit and potential fire.

This action affects approximately 36,258 vehicles in North America, 2,601 in Ford eBay ’s International Markets Group, and 2,136 in China.

Vehicles were built at Chicago Assembly Plant between June 19, 2019 and Jan. 5, 2021.

Ford eBay is not aware of any accidents, injuries or fires related to this concern.

Owner notifications will begin the week of July 30. Dealers will inspect the vehicle, and:

If there is no evidence that the battery cable has contacted the A/C compressor pulley, they will add a tie strap near the frame rail between the battery cable harness and the engine compartment harness.
If any of the small gauge circuits are damaged, dealers will add a tie strap near the frame rail between battery cable and engine compartment harnesses and replace the A/C compressor belt.
If any of the four large gauge circuits are damaged, dealers will inspect the wire harness and replace the battery cable harness and will also add a tie strap near frame rail between battery cable harness and engine compartment harnesses and replace the A/C compressor belt.

The Ford eBay reference number for this recall is 21S34.

SEOCONTENT-START
January 2022
Ford eBay Motor Company
Ford eBay Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S31 / NHTSA Recall 21-V536
2021 F-350 Ford eBay Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford eBay Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the rear axle housing may not support the load of the
pickup truck and deform, which could result in driveshaft separation.
What is the risk? This can potentially cause an axle tube leak, vibration while driving,
shuddering upon acceleration, and drive shaft separation. A separated drive
shaft can result in a loss of motive power while driving and unintended
movement when placed in park if parking brake is not applied, increasing
the risk of a crash.
What will Ford eBay and
your dealer do?
Ford eBay Motor Company has authorized your dealer to perform an inspection
and repair of the rear axle free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will/may require an inspection
to determine if parts need to be ordered.
What should you do? Please call your dealer without delay and request a service date for Recall
21S31. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford eBay has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford eBay .com for dealer addresses, maps, and driving instructions.
Ford eBay Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford eBay Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Ford eBay dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford eBay and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford eBay .com.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to 21S31. To verify eligibility and expedite
reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford eBay Motor Company. To
request your refund from Ford eBay , send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford eBay Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford eBay ’s reimbursement program
and documentation requirements may be obtained by contacting the Ford eBay
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford eBay Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford eBay .com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford eBay .com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V536.
Thank you for your attention to this important matter.
Ford eBay Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S31 / Campaña 21-V536 de la NHTSA
2021 F-350 Ford eBay Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford eBay Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
La carcasa del eje trasero de su vehículo podría no soportar la carga del
camión pickup y deformarse, lo cual podría provocar la separación de la
flecha de mando.
¿Qué riesgo existe? Esto podría ocasionar una posible fuga del tubo del eje, vibración al manejar,
temblor al acelerar y una separación de la flecha de mando. La separación de
la flecha de mando puede ocasionar una pérdida de potencia motriz al manejar
y un movimiento no intencionado al colocar en estacionamiento, si el freno de
estacionamiento no está aplicado, lo cual aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford eBay y su
distribuidor?
Ford eBay Motor Company ha autorizado a su distribuidor a realizar una inspección
y reparación del eje trasero sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más. Además, es posible que se realice una
inspección del vehículo para determinar si se deben solicitar piezas.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 21S31. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford eBay no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford eBay .com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford eBay Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo. Ford eBay Motor Company puede
negar la cobertura en caso de que el vehículo hubiese sufrido daños por no
haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos
que realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Enero de 2022
Ford eBay Motor Company
División de Servicio al Cliente de Ford eBay
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Los distribuidores Ford eBay han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford eBay y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford eBay .com.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por la reparación que aborda el problema
descrito en esta carta, igualmente se le recomienda realizar esta campaña
para garantizar que se hayan utilizado las piezas y los procedimientos
correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se le otorgarán reembolsos por
servicios relacionados con 21S31. Para comprobar si cumple con los
requisitos y agilizar el reembolso, proporcione el recibo de pago original a su
distribuidor.
También puede enviar las solicitudes de reembolso directamente a
Ford eBay Motor Company. Para solicitar un reembolso a Ford eBay , envíe la solicitud
con toda la documentación requerida, incluido el recibo original de la
reparación (no envíe fotocopias), a Ford eBay Motor Company, P.O. Box 6251,
Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de
reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo
original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford eBay y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford eBay al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse
con nosotros a través de Internet, nuestra dirección es: owner.ford eBay .com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford eBay .com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V536 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford eBay , División de Servicio al Cliente
**********************************************************************************************************
September 2021
Ford eBay Motor Company
Ford eBay Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S31 / NHTSA Recall 21-V536
2021 F-350 Ford eBay Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford eBay Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the rear axle housing may not support the load of the
pickup truck and deform, which could result in driveshaft separation.
What is the risk? This can potentially cause an axle tube leak, vibration while driving,
shuddering upon acceleration, and drive shaft separation. A separated drive
shaft can result in a loss of motive power while driving and unintended
movement when placed in park if parking brake is not applied, increasing
the risk of a crash.
What will Ford eBay and
your dealer do?
Ford eBay Motor Company has authorized your dealer to perform an inspection
and repair of the rear axle free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will/may require an inspection
to determine if parts need to be ordered.
What should you do? Please call your dealer without delay and request a service date for Recall
21S31. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford eBay has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford eBay .com for dealer addresses, maps, and driving instructions.
Ford eBay Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford eBay Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Ford eBay dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford eBay and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford eBay .com.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to 21S31. To verify eligibility and expedite
reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford eBay Motor Company. To
request your refund from Ford eBay , send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford eBay Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford eBay ’s reimbursement program
and documentation requirements may be obtained by contacting the Ford eBay
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford eBay Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford eBay .com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford eBay .com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V536.
Thank you for your attention to this important matter.
Ford eBay Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S31 / Campaña 21-V536 de la NHTSA
2021 F-350 Ford eBay Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford eBay Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
La carcasa del eje trasero de su vehículo podría no soportar la carga del
camión pickup y deformarse, lo cual podría provocar la separación de la
flecha de mando.
¿Qué riesgo existe? Esto podría ocasionar una posible fuga del tubo del eje, vibración al manejar,
temblor al acelerar y una separación de la flecha de mando. La separación de
la flecha de mando puede ocasionar una pérdida de potencia motriz al manejar
y un movimiento no intencionado al colocar en estacionamiento, si el freno de
estacionamiento no está aplicado, lo cual aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford eBay y su
distribuidor?
Ford eBay Motor Company ha autorizado a su distribuidor a realizar una inspección
y reparación del eje trasero sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más. Además, es posible que se realice una
inspección del vehículo para determinar si se deben solicitar piezas.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 21S31. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford eBay no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford eBay .com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford eBay Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo. Ford eBay Motor Company puede
negar la cobertura en caso de que el vehículo hubiese sufrido daños por no
haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos
que realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Septiembre de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por la reparación que aborda el problema
descrito en esta carta, igualmente se le recomienda realizar esta campaña
para garantizar que se hayan utilizado las piezas y los procedimientos
correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se le otorgarán reembolsos por
servicios relacionados con 21S31. Para comprobar si cumple con los
requisitos y agilizar el reembolso, proporcione el recibo de pago original a su
distribuidor.
También puede enviar las solicitudes de reembolso directamente a
Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud
con toda la documentación requerida, incluido el recibo original de la
reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251,
Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de
reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo
original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse
con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V536 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
**********************************************************************************************************
 Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
July 16, 2021
TO: All U.S. Ford and Lincoln eBay Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice
Safety Recall 21S31
Certain 2020 – 2021 Model Year F-350 pickup trucks equipped with 6.7L Diesel
Engine and Single Rear Wheel Axle
Spring Seat Weld
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-350 Pickup Truck 2020 – 2021 Kentucky Truck August 06, 2020 through May 15, 2021
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the rear axle tube may deform and potentially separate at the spring
seat interface.This can potentiallly cause an axle tube leak, vibration while driving, shuddering upon
acceleration, and drive shaft separation. A separated drive shaft can result in a loss of motive power
while driving and unintended movement when placed in park if parking brake is not applied,
increasing the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A full
Dealer Bulletin will be provided to dealers in mid August 2021 when it is anticipated that parts ordering
information and repair instructions will be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a Full Dealer Bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
**********************************************************************************************************
 Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
October 29, 2020
TO: All U.S. Ford and Lincoln eBay Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S31
Certain 2020 – 2021 Model Year F-350 Pickup Trucks Equipped with 6.7L Diesel
Engine and Single Rear Wheel Axle – Supplement #5
Spring Seat Weld
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice
Safety Recall 21S31
Dated: July 16,2021
New! REASON FOR THIS SUPPLEMENT
 Attachments II: Labor Allowances – Updated Labor Operations.
 Parts Requirements – Ordering Information: additional information for U-bolt usage.
 Attachment III: Technical Information
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-350 Pickup Truck 2020 – 2021 Kentucky Truck August 6, 2020 through May 15, 2021
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS RECALL
In some of the affected vehicles, the rear axle tube may deform and potentially separate at the spring
seat interface. This can potentially cause an axle tube leak, vibration while driving, shuddering upon
acceleration, and drive shaft separation. A separated drive shaft can result in a loss of motive power
while driving and unintended movement when placed in park if parking brake is not applied,
increasing the risk of a crash.
SERVICE ACTION
Before demonstration or delivering any new in – stock vehicles involving this recall, dealers are to
inspect the rear axle for damage
 If no damage is found, both spring seats will need to be reinforced with a weld per technical
instructions.
 If damage is found, axle housing replacement is required. Approximately 1% of affected
vehicles will require axle housing replacement. Vehicle with rear axle damage cannot be safely
driven until the axle housing is replaced.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
 Copyright 2021 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed September 3, 2021. Dealers should repair any affected vehicles that arrive
at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S31 – Supplement #5
Certain 2020 – 2021 Model Year F-350 Pickup Trucks
Equipped with 6.7L Diesel Engine and Single Rear Wheel Axle
Spring Seat Weld
OASIS ACTIVATION
OASIS will be activated on July 16, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on July 16, 2021.
Owner names and addresses will be available by September 20, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
 Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles.
 Owners of affected vehicles will be directed to dealers for repairs.
 Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
 Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
 Correct all affected units in your new vehicle inventory before delivery.
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
 This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
 Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed prior to the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
 Refunds will only be provided for the cost associated with rear axle spring seat damage.
Affected title branded and salvaged vehicles are eligible for this recall.
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S31 – Supplement #5
Certain 2020 – 2021 Model Year F-350 Pickup Trucks
Equipped with 6.7L Diesel Engine and Single Rear Wheel Axle
Spring Seat Weld
RENTAL VEHICLES
If axle housing fails inspection the vehicle is not safe to drive. Rentals will only be reimbursed for the
day(s) the axle housing parts are not available. Prior approval is required from the SSSC. Contact the
SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. Follow Extended
Service Plan (ESP) guidelines for dollar amounts. Rentals are approved for personal use only.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln eBay Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
 For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
 For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
 Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
21S31 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
 Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Provision for PM-13 Anti Corrosion Coating and welding wire:
o Program Code: 21S31
o Misc. Expense: OTHER
o Amount: Up to $5.00
 Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
 Sublet Welding: Sublet repairs to weld axle spring seat can be claimed instead of 21S31B.
Sublet documentation must be retained. Submit on the same line as the repair.
– Program Code: 21S31 – Misc. Expense: FSAOSL
– Misc. Expense: Claim up to $250
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S31 – Supplement #5
Certain 2020 – 2021 Model Year F-350 Pickup Trucks
Equipped with 6.7L Diesel Engine and Single Rear Wheel Axle
Spring Seat Weld
 Refunds: Submit refunds on a separate repair line.
– Program Code: 21S31 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S31 – Supplement #5
Certain 2020 – 2021 Model Year F-350 pickup trucks
Equipped with 6.7L Diesel Engine and Single Rear Wheel Axle
Spring Seat Weld
New! LABOR ALLOWANCES
Description Labor Operation Labor Time
Inspection Fails: (Axle fails inspection, Axle housing needs
to be replaced, vehicle not safe to drive. Recall remains
open while waiting on parts.) – Can only be claimed with
MT21S31D
21S31AA 0.3 Hours
Inspection Passed: Dealer welds spring seats – Cannot be
claimed with 21S31AA, 21S31C, or MT21S31D 21S31B 1.5 Hours
Inspection Passed: Sublet performs weld to spring seats
(includes time for dealer to disassemble vehicle in
preparation for sublet to weld and dealer to re-assemble
vehicle after weld) – Cannot be claimed with 21S31AA,
21S31B, or MT21S31D See Attachment I for sublet welding
provision.
21S31C 1.0 Hours
Inspection Fails: Axle Housing Replacement. – Can only be
claimed with 21S31AA MT21S31D M-Time Up to
6.2 Hours
Extra time to modify U-bolts (Can only be claimed when
using part number HC3Z 5705 E) 21S31E 0.2 Hours
Note: For vehicles found to have the updated axle, contact SSSC for claiming instructions.
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
To place an order for. parts listed below submit a VIN-specific Part Order contact via the SSSC Web
Contact Site.
NOTE: If you receive part number HC3Z-5705-E, this will fit the 4X4 and 4X2 affected vehicles in this
program but will need modification per technical instructions.
Part Number Description Inspection Passes – 4 U-bolts 8 nuts 2
shock bolts 2 shock nuts per repair
Order
Quantity
Claim
Quantity
W500764-S439 Shock Bolts (4 in pkg, 2 req for repair) 1 2
W520115-S440 Shock Nuts (4 in pkg, 2 req for repair) 1 2
HC3Z-5705-E U Bolts (1 in pkg, 4 req for repair) Tremor 4 4
N620485-S441 U Bolt Nuts (4 in pkg, 8 req for repair) 2 8
BC3Z-5705-H U Bolts (1 in pkg, 4 req for repair) All F250-F350 (4×2) 4 4
Continued
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S31 – Supplement #5
Certain 2020 – 2021 Model Year F-350 pickup trucks
Equipped with 6.7L Diesel Engine and Single Rear Wheel Axle
Spring Seat Weld
Part Number Description Order
Quantity
Claim
Quantity
BC3Z-5705-D U Bolts (1 in pkg, 4 req for repair) F-250 ONLY 4 4
BC3Z-5705-N U Bolts (1 in pkg, 4 req for repair) F-350 (4×4) 4 4
BC3Z-5705-C U Bolts (1 in pkg, 4 req for repair) F-350 (4×4)
N superseded C both can be used on 4×4 vehicles 4 4
F1HZ-4N272-A Pinion Flange Bolts (1in pkg. 4 req for repair) 4 4
E4HZ-4A254-A Pinion Flange Straps (1 in pkg 2 req for repair) 2 2
HC3Z-00812-B Caliper Bolts (4 in pkg 8 req for repair) 2 8
W500634-S439 Sway Bar Bracket Bolts (4 in pkg 4 req for repair) 1 4
HC3Z-00811-A Pinion Nut 1 1
HC3Z-383609-A Pinion Nut Washer 1 1
HC3Z-4676-A Pinion Seal 1 1
HC3Z-00810-A Pinion Deflector 1 1
HC3Z-4662-C Collapsible Spacer 1 1
HC3Z-4561-B Pinion Bearing Cone 1 1
HC3Z-4616-A Tail Bearing Cup 1 1
HC3Z-4630-A Head Bearing Cone 1 1
HC3Z-4628-A Head Bearing Cup 1 1
HC3Z-00813-A Shaft Bolt 16 16
HC3Z-1S175-A Hub Seal 1 2
F81Z-1001-AA Shaft O-ring 1 1
LC3Z-4663-A Pinion Bearing Shim 1 1
HC3Z-4010-H Housing (ELD) Electronic Locking Differential 1 1
HC3Z-4010-G Housing (STD) Standard Housing 1 1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
Order the parts below through normal order processing channels:
Part Number Description Order
Quantity
Claim
Quantity
TA-29 Ultra-Silicone Sealant – RTV 1 1
Continued
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 3 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S31 – Supplement #5
Certain 2020 – 2021 Model Year F-350 pickup trucks
Equipped with 6.7L Diesel Engine and Single Rear Wheel Axle
Spring Seat Weld
Part Number Description Order
Quantity
Claim
Quantity
PM-13 A PM-13-A Anti-Corrosion Coating. Claim as MISC
Obtain Locally .035” Welding Wire OTHER up to $5.00
XY-75W140-QL Synthetic Rear Axle Lubricant 4 4
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 4 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S31 – Supplement #5
Certain 2020 – 2021 Model Year F-350 pickup trucks
Equipped with 6.7L Diesel Engine and Single Rear Wheel Axle
Spring Seat Weld
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
 All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
 Inspect the replaced parts to verify the FSA repair was completed.
 If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
 After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
 This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
.
ATTACHMENT III
PAGE 1 OF 9
SAFETY RECALL 21S31 – S5
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2021
CERTAIN 2020 – 2021 MODEL YEAR F-350 PICKUP TRUCKS EQUIPPED WITH 6.7L
DIESEL ENGINE AND SINGLE REAR WHEEL AXLE — SPRING SEAT WELD
SERVICE PROCEDURE
1. Disconnect battery cable to ground. Please follow the Workshop Manual (WSM) procedures in
Section 414-01
2. Position the vehicle on a hoist. Please follow the WSM procedures in Section 100-02.
NOTE: This inspection is to be preformed on the Left Hand (LH) and Right Hand (RH) leaf spring seat
brackets.
3. Visually inspect the front of the rear axle housing assembly below the leaf spring seat brackets for
damage (dents, creases). See Figure 1.
4. Visually inspect the rear of the leaf seat spring bracket for damage (rips or breaks in the metal or welds)
and to see if the leaf spring seat bracket is pulling away from the rear axle housing assembly.
See Figure 1.
5. Inspection results. Is there damage present to either the LH or RH rear leaf spring seat brackets?
Yes – Fails visual inspection, the rear axle housing will require replacement. Please follow the WSM
procedures in Section 205-02A.
No – Further inspection is required, proceed to Step 6.
FIGURE 1
SPRING SEAT
LIFTING
CRUSHED AXLE
HOUSING 21269L
ATTACHMENT III
PAGE 2 OF 9
SAFETY RECALL 21S31 – S5
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2021
NOTE: The welds on the new rear axle housing assembly may be different than what is on the original
rear axle housing assembly and will not require rework. No further action required. For vehicles
found to have the updated axle, contact the SSSC for claiming instructions.
NOTE: Preform this inspection on the LH and RH rear leaf spring seat brackets.
6. Using a 0.002″ feeler gage measure the gap along the rear of the leaf spring seat bracket to the
rear axle housing assembly. Is the gap greater than 0.002″ on either the LH or RH side? See Figure 2.
YES – The rear axle housing will require replacement. Please follow the WSM procedures in
Section 205-02A.
NO – Proceed to the Leaf Spring Seat Bracket Interface Weld Repair Procedure on Page 3.
FIGURE 2
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21269E
0.002” FEELER
GAGE
LEAF SPRING
SEAT BRACKET
REAR AXLE
HOUSING
REAR OF
VEHICLE
ATTACHMENT III
PAGE 3 OF 9
SAFETY RECALL 21S31 – S5
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2021
LEAF SPRING SEAT BRACKET INTERFACE WELD REPAIR PROCEDURE
1. Remove the Anti-lock Brake System (ABS) sensor bolt and position the ABS sensor aside.
See Figure 3.
• Torque: 177 lb.in (20 Nm)
2. Disengage the ABS sensor wire harness pushpin retainers and position the ABS sensor wire harness
aside. See Figure 3.
FIGURE 3
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21269F
3. Disengage the rear axle housing assembly vent hose. Remove the brake line bracket bolt and position
the brake line bracket assembly aside. See Figure 4.
• Torque: 159 lb.in (18 Nm)
FIGURE 4
21269G
ATTACHMENT III
PAGE 4 OF 9
SAFETY RECALL 21S31 – S5
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2021
4. Remove the brake line bracket bolt and position aside the brake line bracket. See Figure 5.
•Torque: 159 lb. in (18 N m)
FIGURE 5
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21269M
5. Position a safety stand at the front of the vehicle.
6. Using a suitable lifting device support the rear axle housing assembly. See Figure 6.
FIGURE 6
STUD FOR
E240415
21269H
ATTACHMENT III
PAGE 5 OF 9
SAFETY RECALL 21S31 – S5
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2021
FIGURE 7
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
E238090
21269J
7. Remove and discard the lower rear shock absorber nuts and bolts. See Figure 7.
• Torque: 111 lb.ft (150 Nm)
ATTACHMENT III
PAGE 6 OF 9
SAFETY RECALL 21S31 – S5
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2021
FIGURE 8
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
E240416
21269K
NOTICE: The rear axle must be supported before removing the rear spring U-bolts.
NOTE: The rear spring U-bolts need to be tightened in a cross pattern with the vehicle resting on the
wheels and tires (curb height).
8. With the axle assembly supported with a suitable lifting device, remove and discard the rear spring
U-bolts and U-bolt nuts and remove the U-bolt mounting plates. See Figure 8.
• Torque:
Stage 1: 48 lb.ft (65 Nm)
Stage 2: 96 lb.ft (130 Nm)
Stage 3: 148 lb.ft (200 Nm)
Stage 4: 195 lb.ft (265 Nm)
ATTACHMENT III
PAGE 7 OF 9
SAFETY RECALL 21S31 – S5
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2021
10. If needed, blow off the joint with air, or wipe with rag or brush.
11. Verify weld setting recommendations and ground attachments.
• Axle tube thickness is 4mm.
• Wire size is 0.035″.
• Follow the settings provided with the welding machine to be used.
12. Protect surrounding areas and leaf spring seat bracket mounting holes to prevent splatter damage.
Apply anti-splatter spray as needed. See Figure 10.
FIGURE 10
21269C
LEAF SPRING
SEAT BRACKET
PROTECTIVE
COVER
MAGNET
9. Using a suitable tool, remove paint from BOTH SIDES of the leaf spring seat bracket and the outside of
the shock bracket holes. Repeat on the other side. See Figure 9.
FIGURE 9
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21269B
LEAF SPRING
SEAT BRACKET
ATTACHMENT III
PAGE 8 OF 9
SAFETY RECALL 21S31 – S5
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2021
FIGURE 11
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21269D
LEAF SPRING
SEAT BRACKET
14. Remove protective covers. See Figure 10.
15. Clean new welds to allow for proper paint adhesion.
16. Attach masking to prevent paint intrusion into the leaf spring seat bracket mounting holes.
17. Repaint welded area and shock bracket area with PM-13-A Anti-Corrosion Coating.
18. Remove masking.
19. Check for proper paint coverage.
20. Reverse removal steps to reinstall rear axle housing assembly.
NOTICE: To weld the left side leaf spring bracket, attach the ground to the left side shock bracket.
To weld the right side leaf spring bracket, attach the ground to the right side shock
bracket. Failure to do so may cause damage to the rear axle internal components.
13. Apply weld to leaf spring seat bracket area. Inspect for weld coverage and spatter. See Figure 11.
NOTE: Fill in existing weld to achieve 360 degree coverage around the leaf spring seat bracket.
ATTACHMENT III
PAGE 9 OF 9
SAFETY RECALL 21S31 – S5
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2021
NOTE: The following step only applies if U-Bolt # HC3Z-5705-E is used on non-Tremor vehicles.
21. After torquing the U-bolts, measure 13 mm (0.51 in) from the top of the U-bolt nut towards the end of
the U-bolt and cut the U-bolt. Make sure to remove any burs, debris or sharp edges from the U-bolt
after cutting. See Figure 12.
NOTE: Left Hand (LH) shown, Right Hand (RH) similar.
FIGURE 12
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21269N
13 MM
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 21S31
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or from the dealers.
Regarding the specific reimbursement plan for Recall # 21S31, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed prior to Sept 03, 2021
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency situation, customers must submit any refund requests through their dealership. As
required by this federal regulation, Ford Motor Company submitted the details of its latest General
Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration
(NHTSA) in February 2019. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safely related defects or noncompliance pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model, and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored, or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
**********************************************************************************************************

SEOCONTENT-END

2 Affected Products

Vehicle


MAKE	MODEL	YEAR
FORD	F-350 SD	2020-2021

18 Associated Documents

Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S31 Certain 2020 – 2021 Model Year F-350 Pickup Trucks Equipped with 6.7L Diesel Engine and Single Rear Wheel Axle

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FORD MOTOR COMPANY PROVIDES DETAILS ON THREE SAFETY RECALLS IN NORTH AMERICA

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