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July 15, 2021 NHTSA CAMPAIGN NUMBER: 21V537000
Rear Suspension Toe Link Fracture
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
NHTSA Campaign Number: 21V537
Manufacturer Ford Motor Company
Components SUSPENSION
Potential Number of Units Affected 644,055
Summary
Ford Motor Company (Ford
) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Remedy
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford’s customer service at 1-866-436-7332. Ford
’s number for this recall is 21S32.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
PROGRAM TERMS
There are no mileage or time limits for this program.
Customers that complete the 21S32 repair prior to July 31, 2023 will be eligible for a one-time replacement of the wheel knuckles (if needed). The eligibility for the one-time replacement of the wheel knuckles (if needed) is for six (6) months from the Repair Order date of 21S32. Please refer to Customer Satisfaction Program 22N01 for details.
Note: It will take 3-4 business days after 21S32 claim submission for 22N01 to show as an active program in OASIS.
AFFECTED VEHICLES
Vehicle | Model Year | Assembly Plant | Build Dates |
Explorer | 2013-2017 | Chicago | September 4, 2012 through September 30, 2017 |
Elabuga | January 28, 2013 through July 28, 2017 |
NOTE: Some of the affected vehicles are also included in one or more of the following field service actions: 16S18, 17S11, 18S43, 19S17, or 20S62. If affected, the Ford system will automatically close all of these programs upon claim payment of any of the listed programs.
REASON FOR THIS SAFETY RECALL
Some of the affected vehicles exposed to a highly corrosive environment where road salt is used extensively during winter months, have experienced a seized toe link ball joint resulting in a fracture of the outboard section of the rear suspension toe link. A seized toe link ball joint can increase bending stresses in the toe link outboard of the turnbuckle. Rear toe link fracture while driving could result in unusual vehicle handling characteristics, or difficulty controlling the vehicle and may increase the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace both rear suspension toe links, check alignment, and adjust rear toe. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 7, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford
has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing Americaโs Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford
Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford
Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford
to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with rear suspension toe link replacement due to fracture.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS
Part Number | Description | Engine | AWD/ FWD | Claim Quantity | Order Quantity |
DB5Z-5A972-T | Rear Toe Link Kit โ See affected Engine and AWD/FWD detail | 3.5L TiVCT | AWD | 1 | 1 |
3.5L GTDI | |||||
3.7L DOHC | |||||
3.7L DOHC | FWD | ||||
DB5Z-5A972-U | Rear Toe Link Kit โ See affected Engine and AWD/FWD detail | 2.3L GTDI | AWD | 1 | 1 |
2.3L GTDI | FWD | ||||
2.0L GTDI | |||||
3.5L TiVCT |
CERTAIN 2013-2017 MODEL YEAR EXPLORER VEHICLES โ REAR SUSPENSION TOE LINK REPLACEMENT
SERVICE PROCEDURE
WARNING: Suspension fasteners are critical parts that affect performance of vital components and systems. Tighten fasteners as specified. Measure the distance from the center of the wheel hub to the lip of the fender with the vehicle in a level, static ground position (ride height) before disassembly. When securing the new toe link, it must be secured at the previously measured ride height.
WARNING: Tighten the suspension bushing fasteners with the suspension supported at ride height or with the weight of the vehicle resting on the wheels and tires, otherwise toe link and bushing damage may occur.
NOTE: This recall is to be performed on both the right rear and the left rear suspension.
NOTE: It is recommended to perform this entire procedure on an alignment rack.
1. Position the vehicle on an alignment rack. Please follow the WSM procedures in Section 100-02.
2. Raise the rear of the vehicle by lifting the lower coil spring leaf.
3. Remove both rear tires. Please follow the WSM procedures in Section 204-04A.
4. Remove and discard both rear toe links. See Figure 1.
1. Remove and discard the toe link-to-wheel knuckle bolts and nuts.
2. Remove and discard the toe link-to-subframe bolt and remove the toe links.
NOTE: Do not torque the fasteners at this time.
5. Install the new toe links by reversing the removal procedure. See Figure 1.
- Only hand tighten the inboard fastener and snug the outboard retainer at this time.
6. Install both rear tires. Please follow the WSM procedures in Section 204-04A.
7. Lower the vehicle onto the alignment rack with the rear adjustment rack slip plates loose.
8. Tighten the inboard rear toe link bolts on both sides.
- Torque: 111 lb.ft (150 Nm)
9. Set the tire pressure and perform an alignment and tighten the outboard bolt and nut on both sides. This completes the recall.
- Torque: 111 lb.ft (150 Nm)
NOTE: the frame side of the new toe link has a slot that is used for the alignment process. See Figure 2.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Recommended Repair:
If 2011-2019 Ford Explorers or PIU vehicles require service of the rear wheel knuckle and/or rear wheel knuckle bushings, the recommended repair is to replace the affected rear wheel knuckle (5B758/9) as an assembly only. Refer to WSM, Section 204-02, and the Ford
Service Parts Catalog as needed.
Issue:
Ford has received reports of toe link failures on customer vehicles after the installation of non-OEM cross-axial ball joints (aka bushings) in the rear wheel knuckle. Installation of aftermarket bushings rather than replacement of the rear wheel knuckle assembly is not recommended, as this may limit the movement of the joint and cause stress on the toe link. In the reports that Ford
received, the toe links failed shortly after installation of an aftermarket bushing installed by the dealership.
Dealerships may have serviced rear wheel knuckles, including use of aftermarket bushings, as part of preventive maintenance. These inspections and maintenance services sometimes took place as a separate customer paid repair when the vehicle was being serviced for the following FSAs: 19S17, 17G01, 16S18. Because these repairs would occur as a customer paid repair directly to the dealership and not submitted to Ford for reimbursement, Ford
does not have a record of how many of these repairs may have occurred.
Dealership Actions:
If your dealership performed repairs on the rear suspension of 2011-2019 Ford Explorers or PIU vehicles and installed aftermarket bushing(s) in the rear wheel knuckle instead of replacing the complete rear wheel knuckle assembly (at any time), you should identify all of the vehicles repaired with the aftermarket bushing(s), contact the customer, and replace the rear wheel knuckle as an assembly. Failure to do this may result in a toe link fracture. A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
FORD
MOTOR COMPANY PROVIDES DETAILS ON THREE SAFETY RECALLS IN NORTH AMERICA
JUL 16, 2021 | DEARBORN, MICH.
DEARBORN, Mich., July 16, 2021 โ Ford Motor Company today announced details of three safety recalls in North America.
Safety recall for certain 2020-2021 Ford F-350 Super Duty vehicles with 6.7-liter engine and single rear wheel axle for a rear axle housing spring seat interface weld issue
Ford is issuing a safety recall for approximately 34,939 Ford
F-350 Super Duty vehicles with 6.7-liter engine and single rear wheel axle for a rear axle housing spring seat interface weld issue.
Affected vehicles may experience rear driveline disconnection. Customers may experience vibration and/or shaking while driving at highway speeds, and/or shuddering upon acceleration. In the event of a disconnected driveshaft, customers may experience loss of motive power while driving or loss of transmission park function if the parking brake is not applied, increasing the risk of a crash.
This action affects 34,855 vehicles in North America, with the remaining balance in Fordโs International Markets Group. Vehicles were built at Kentucky Truck Plant between Aug. 6, 2020 and May 15, 2021.
Ford is not aware of any accidents or injuries related to this condition.
Owner notifications will begin the week of Aug. 16. Dealers will inspect rear axle to determine if deformation is present. If the axle is deformed, the axle housing will be replaced. If axle is not deformed, the dealer will perform a weld repair on the spring seats. The Ford reference number for this recall is 21S31.
Safety recall for select 2013-2017 Ford Explorer vehicles that may experience a seized cross-axis ball joint
Ford is issuing a safety recall for approximately 774,696 2013-2017 Ford
Explorer vehicles that may experience a seized cross-axis ball joint that may cause a fractured rear suspension toe link. Affected vehicles may experience a clunk noise, unusual handling, or a misaligned rear wheel. Fracture of a rear toe link significantly diminishes steering control, increasing the risk of a crash.
This action affects approximately 676,152 vehicles in North America, 59,935 in China, 25,257 in Fordโs International Markets Group, 13,162 in Europe and 190 in South America. In the U.S., the affected vehicles are located in high-corrosion states as defined by the National Highway Traffic Safety Administration or in regions with a combination of cold winter weather with relative high humidity and substantial road salt use.
Vehicles were built at Chicago Assembly Plant between Sept. 4, 2012 and Sept. 30, 2017, and Elabuga Assembly Plant in Russia between Jan. 28, 2013 and July 28, 2017.
Ford is aware of six allegations of injury related to this condition in North America.
Owner notifications will begin the week of Aug. 23. Dealers will inspect the cross-axis ball joint, replace the cross-axis ball joint/knuckle as necessary, and replace the toe links with a revised design part. The Ford reference number for this recall is 21S32.
Ford is providing a customer satisfaction program for vehicles not sold or registered in corrosion states.
Safety recall for select 2020-2021 Lincoln Aviator vehicles equipped with 3.0-liter gas engines for improperly secured battery cable wire harnesses
Ford is issuing a safety recall for approximately 40,995 2020-2021 Lincoln
Aviator vehicles equipped with 3.0-liter gas engines because the battery cable wire harness may not be properly secured, allowing contact with the A/C compressor pulley. Over time, the A/C pulley may rub through the wire harness insulation and contact the unfused battery positive (B+) circuit, resulting in a short circuit and potential fire.
This action affects approximately 36,258 vehicles in North America, 2,601 in Fordโs International Markets Group, and 2,136 in China.
Vehicles were built at Chicago Assembly Plant between June 19, 2019 and Jan. 5, 2021.
Ford is not aware of any accidents, injuries or fires related to this concern.
Owner notifications will begin the week of July 30. Dealers will inspect the vehicle, and:
- If there is no evidence that the battery cable has contacted the A/C compressor pulley, they will add a tie strap near the frame rail between the battery cable harness and the engine compartment harness.
- If any of the small gauge circuits are damaged, dealers will add a tie strap near the frame rail between battery cable and engine compartment harnesses and replace the A/C compressor belt.
- If any of the four large gauge circuits are damaged, dealers will inspect the wire harness and replace the battery cable harness and will also add a tie strap near frame rail between battery cable harness and engine compartment harnesses and replace the A/C compressor belt.
The Ford reference number for this recall is 21S34.
Updated February 4, 2022
Recall: 21S32
2013-2017 Explorer Cross-Axis Ball Joint
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
During our investigation into reports of seized cross-axle ball joints on Explorers, we found that internal corrosion was the cause of the seizures. However, we did not understand the factors that were causing the corrosion condition. We shared this information with NHTSA and worked with the agency in our investigation. To aid in our understanding of this condition, Ford approved action 20S62 (20V675) in October 2020 to conduct a torque inspection of the rear suspension cross-axis ball joint (CABJ) on Explorer vehicles in North American corrosion areas that had been remedied under prior actions (19S17, 17G01, 16S18). Initial analysis had found that fractures could occur in the outboard section of the toe link, adjacent to the knuckle attachment, due to reverse bending fatigue under high stress conditions caused by a seized CABJ. The remedy for those vehicles involved replacement of the CABJ/knuckle as necessary.
November 2020 – June 2021: As stated in the Defect Information Report for 20S62, Ford continued its investigation into this subject. As of June 08, 2021 Ford
, has received 48 reports of rear toe link fracture caused by a seized CABJ on 2013-2017 MY Explorer vehicles in the United States, including 16 reports alleging loss of vehicle control and/or accident, with four allegations of injury. All reports involve vehicles operated primarily in corrosion states that use significant amounts of road salt in winter months. Most of these vehicles had been remedied under prior actions and some (4) had not been remedied. To date there have been no incidents on vehicles that were not included in the prior actions.
Explorer vehicles were designed and built with two separate CABJ designs for the rear toe link attachment. To date, all incidents relating to this subject are on the CABJ design manufactured by ZF Friedrichshafen AG that was installed in vehicles produced from September 4, 2021 – September 2017. No reports have been received on Explorer vehicles built after September 2017. Those vehicles utilize a different CABJ design.
Since November 2020, Ford conducted extensive testing to evaluate the CABJ field performance, including visual and physical evaluation of parts obtained from complaint vehicles and of parts retrieved from non-complaint vehicles in multiple non-corrosion cities. Investigation included bench testing, CAE evaluations and statistical Weibull analysis of field return parts and warranty data to predict sealing life.
Field Parts Analysis
The CABJ failure mechanism is a progressive buildup of corrosion in the joint that results from years of exposure to a highly corrosive environment where road salt is used extensively during winter months. All field part samples with extensive corrosion had evidence of road salt. All CABJs from corrosion regions evaluated exhibited seal and/or boot issues which allowed corrosive elements the enter the CABJ, resulting in some level of corrosion related degradation and increased torque. No parts from non-corrosion regions exhibited seal or boot issues. While low levels of corrosion in the CABJ do not pose a failure risk, those exposed to years of operation in regions with a combination of cold winter weather with relative high humidity and substantial road salt use showed high levels of corrosion that could potentially cause the CABJ to seize.
Corrosion vs. Non-Corrosion Areas
The difference between the samples from corrosion states compared to samples from non-corrosion states was stark. No internal corrosion was found in any field return parts from non-corrosion regions. Samples from corrosion regions had varying levels of internal corrosion.
Similarly, there are no reports of CABJ seizures from non-corrosion regions. All reports of CABJ seizure are from vehicles operated primarily in corrosion regions.
CABJ Design Differences
Similarly, the field inspections found that a new CABJ design introduced in October 2017 has been successful in protecting the joint from internal corrosion and joint deterioration. Visual evaluation and physical testing of field return parts for the CABJ design used on vehicles produced after September 2017 found no evidence of CABJ deterioration similar to that found in the earlier design. No internal corrosion was found in any of the new design parts. This change in performance is due to changes in the sealing system, corrosion resistant grease, and improved corrosion resistant components found in the new design. And there are no reports of seizures in the newer population.
Throughout this investigation, Ford and NHTSA met weekly and monthly to discuss the status of Ford
โs testing, test results, and conclusions.
On July 8, 2021, Fordโs Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any accidents or injuries since the previous action 20S62 was launched.
Ford is providing a customer satisfaction program for vehicles not sold or registered in corrosion states.
October 27, 2021: Ford revised the number of vehicles potentially affected according to the latest registration information.
February 4, 2022: Ford revised the owner notification dates for parts availability.
5 Affected Products
Vehicle
MAKE | MODEL | YEAR |
FORD![]() | EXPLORER | 2013-2017 |
10 Associated Documents
Recall Acknowledgement
RCAK-21V537-7023.pdf 703.114KB
Miscellaneous Document – Chronology of Defect / Noncompliance Determination
RMISC-21V537-6608.pdf 86.827KB
Defect Notice 573 Report
RCLRPT-21V537-1447.PDF 215.254KB
Miscellaneous Document – Chronology of Defect / Noncompliance Determination
RMISC-21V537-1089.pdf 107.856KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Safety Recall 21S32 Certain 2013-2017 Model Year Explorer Vehicles Rear Toe Link Replacement
RCMN-21V537-8742.pdf 146.395KB
Manufacturer Notices(to Dealers,etc) – Advance Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Safety Recall 21S32 Supplement #1 Certain 2013-2017 Model Year Explorer Vehicles Rear Toe Link Replacement
RCMN-21V537-2222.pdf 176.051KB
Interim Owner Notification Letter(Part 577)
RIONL-21V537-6775.pdf 86.837KB
Miscellaneous Document – Chronology of Defect / Noncompliance Determination
RMISC-21V537-2526.pdf 108.893KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S32 Certain 2013-2017 Model Year Explorer Vehicles Rear Toe Link Replacement
RCMN-21V537-5402.pdf 1025.911KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V537-1692.pdf 55.102KB
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- WIDE APPLICATION: This ball joint separator tool is adjustable for different size ball joints, it can be used on most press-fit ball joint applications. Max. opening range is 1/2 inch & 1-7/8 inch.
- PREMIUM MATERIAL: This ball joint press kit is made of high hardness carbon steel, heat-treated, sturdy and steady, corrosion resistant, wear resistant, with reliable use and long service life.
- AFTER-SALES DESCRIPTION:If you have any questions about the purchased tool, please contact us in time, and your problems will be solved in time.
SEOCONTENT-START
September 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 20S62 / NHTSA Recall 20V675 โ Interim Inspection Safety Recall Notice 21S32 / NHTSA Recall 21V537 โ Final Repair 2016 Police Interceptor UTL Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Vehicles exposed to a corrosive environment where road salt is used extensively during winter months could experience a seized rear suspension toe link ball joint resulting in a fractured rear suspension toe link. What is the risk? A rear toe link fracture may cause a loss of steering control, increasing the risk of a crash. What will Ford and your dealer do? Parts are not currently available to complete this repair. Parts are anticipated to be available beginning the end of the fourth quarter 2021. An interim inspection is required (Recall 20S62) to ensure safe operation of your vehicle until the final repair can be completed. As an interim repair, Ford Motor Company has authorized your dealer to inspect both rear toe link ball joints. Dealers will inspect and replace as necessary the rear suspension toe link ball joints and knuckles, and adjust rear wheel alignment free of charge. When parts are available for the final repair, Ford Motor Company will notify you via mail to schedule a service appointment for 21S32 with your dealer for repairs to be completed free of charge (parts and labor). Your dealer will install upgraded rear suspension toe links and inspect and repair the ball joint if necessary. How long will it take? The time needed for Recall 20S62 is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 20S62. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. When parts are available for Recall 21S32, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs for Recall 20S62. Please see your dealer for guidelines and limitations. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to rear suspension toe link replacement due to fracture or rear wheel knuckle replacement due to a seized toe link ball joint. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 20V675. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAรA DE SEGURIDAD IMPORTANTE * * * Aviso de campaรฑa de seguridad 20S62/campaรฑa 20V675 de la NHTSA โ Inspecciรณn provisoria Aviso de campaรฑa de seguridad 21S32/Campaรฑa 21V537 de la NHTSA โ Reparaciรณn definitiva 2016 Police Interceptor UTL Nรบmero de identificaciรณn del vehรญculo (VIN): Este aviso se le envรญa de acuerdo con la Ley Nacional de Seguridad y Trรกnsito de Vehรญculos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehรญculo, con el VIN que aparece mรกs arriba. Lamentamos esta situaciรณn y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ยฟCuรกl es el problema? Los vehรญculos expuestos a entornos corrosivos, en los que se utiliza grandes cantidades de sal en los caminos durante los meses de invierno, podrรญan experimentar un agarrotamiento de la rรณtula del tirante de ajuste de convergencia de la suspensiรณn trasera, lo cual se traduce en una fractura del tirante de ajuste de convergencia de la suspensiรณn trasera. ยฟQuรฉ riesgo existe? La fractura del tirante de ajuste de convergencia trasero podrรญa provocar una pรฉrdida de control de la direcciรณn, lo cual aumenta el riesgo de choque. ยฟQuรฉ medidas adoptarรกn Ford y su distribuidor? En este momento las piezas no se encuentran disponibles para llevar a cabo esta reparaciรณn. Se prevรฉ que las piezas estarรกn disponibles para fines del cuarto trimestre de 2021. Por lo pronto, requiere realizar una inspecciรณn provisoria (Campaรฑa 20S62) en su vehรญculo a fin de asegurar un funcionamiento seguro mientras no se lleve a cabo la reparaciรณn definitiva. Como reparaciรณn provisoria, Ford Motor Company ha autorizado a su distribuidor a inspeccionar ambas rรณtulas del tirante de ajuste de convergencia trasero. Los distribuidores inspeccionarรกn y reemplazarรกn, si fuera necesario, las rรณtulas del tirante de ajuste de convergencia de la suspensiรณn trasera, ademรกs de los mangos y ajustarรกn la alineaciรณn de las ruedas traseras sin costo alguno. Cuando las piezas estรฉn disponibles para la reparaciรณn final, Ford Motor Company le enviarรก una notificaciรณn por correo a fin de programar una cita de servicio con el distribuidor para llevar a cabo las reparaciones de la campaรฑa 21S32 sin costo alguno (piezas y mano de obra). Su distribuidor instalarรก tirantes de ajuste de convergencia de la suspensiรณn trasera e inspeccionarรก y repararรก la rรณtula, si fuera necesario. ยฟCuรกnto tiempo tomarรก? El tiempo necesario para realizar la campaรฑa 20S62 serรก menos de medio dรญa. Sin embargo, debido a los requisitos de planificaciรณn de servicio, es posible que su vehรญculo deba permanecer por mรกs tiempo en el distribuidor. Ademรกs, se realizarรก una inspecciรณn del vehรญculo para determinar si se deben solicitar piezas. ยฟQuรฉ debe hacer? Llame de inmediato a su distribuidor y solicite una cita de servicio para llevar a cabo la campaรฑa de seguridad 20S62. Proporcione el VIN al distribuidor, el cual aparece impreso junto a su nombre al inicio de esta carta. Cuando las piezas estรฉn disponibles para llevar a cabo la campaรฑa 21S32, Ford Motor Company le enviarรก una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparaciรณn. Si aรบn no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Septiembre de 2021 Ford Motor Company Divisiรณn de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ยฟQuรฉ debe hacer? (Continuaciรณn) Tenga presente que: La ley federal exige que los arrendadores de vehรญculos que reciban este aviso de campaรฑa envรญen una copia del mismo al arrendatario en un plazo de diez dรญas. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos especรญficos de limpieza y desinfecciรณn antes y despuรฉs de realizar servicio en cada uno de los vehรญculos de nuestros clientes. En la mayorรญa de los lugares, la atenciรณn de vehรญculos se ha considerado un servicio esencial. Pรณngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener mรกs informaciรณn sobre cรณmo Ford y su distribuidor local estรกn trabajando arduamente para mantenerlo en las calles durante estos tiempos difรญciles, visite owner.ford.com. ยฟNecesita un vehรญculo de alquiler? Su distribuidor estรก autorizado a ofrecerle un vehรญculo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras se estรฉ realizando la reparaciรณn de la campaรฑa 20S62 en su vehรญculo. Comunรญquese con su distribuidor para conocer las pautas y limitaciones. ยฟHa pagado anteriormente por esta reparaciรณn? Si usted ha pagado anteriormente por la reparaciรณn que aborda el problema descrito en esta carta, igualmente deberรก realizar esta campaรฑa a fin de asegurarse de que se hayan utilizado las piezas correctas. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas con anterioridad. Solo se otorgarรกn reembolsos por servicios relacionados con el reemplazo del tirante de ajuste de convergencia de la suspensiรณn trasera debido a fracturas o el reemplazo del mango de la rueda trasera debido a una rรณtula del tirante de ajuste de convergencia agarrotada. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. Tambiรฉn puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envรญe la solicitud con toda la documentaciรณn requerida , incluido el recibo original de la reparaciรณn (no envรญe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta direcciรณn puede tardar hasta 60 dรญas. Su recibo original le serรก regresado. Comunรญquese con el Centro de Relaciรณn con Clientes de Ford al 1-866-436-7332 para obtener informaciรณn detallada relacionada con el programa de reembolso de Ford y los requisitos de documentaciรณn. ยฟQuรฉ pasa si usted ya no es el propietario del vehรญculo? Si usted ya no es el propietario del vehรญculo y tiene la direcciรณn del propietario actual, le solicitamos que le reenvรญe esta carta. Usted recibiรณ este aviso porque las regulaciones del gobierno exigen el envรญo de notificaciones al propietario conocido mรกs reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehรญculo. ยฟPodemos hacer algo mรกs por usted? Si tiene problemas para reparar de inmediato su vehรญculo y sin costo alguno, comunรญquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comunรญquese con nuestro Centro de Relaciรณn con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderรก. Si desea comunicarse con nosotros a travรฉs de Internet, nuestra direcciรณn es owner.ford.com. Las personas con problemas de audiciรณn pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comunรญquese con nuestro Centro de Informaciรณn a Clientes de flotas al 1-800-34-FLEET, elija la opciรณn n.ยฐ 3 y uno de nuestros representantes con gusto lo atenderรก. Si desea comunicarse con nosotros a travรฉs de Internet, nuestra direcciรณn es fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continรบa con dificultades para reparar su vehรญculo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la lรญnea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaรฑa de seguridad 20V675 de la NHTSA. Gracias por su atenciรณn en este asunto sumamente importante. Ford, Divisiรณn de Servicio al Cliente September 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S32 / NHTSA Recall 21V537 2016 Explorer Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Vehicles exposed to a corrosive environment where road salt is used extensively during winter months could experience a seized rear suspension toe link ball joint resulting in a fractured rear suspension toe link. What is the risk? A rear toe link fracture may cause a loss of steering control, increasing the risk of a crash. What will Ford and your dealer do? Parts are not currently available to complete this repair. Parts are anticipated to be available beginning the end of the fourth quarter 2021. An interim inspection was previously completed on your vehicle (Recall 20S62). However, itโs required that you bring your vehicle in for a second inspection to ensure continued safe operation of your vehicle until the final repair can be completed. When parts are available for the final repair, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Dealers will inspect and replace as necessary the rear suspension toe link ball joints and knuckles, will install upgraded rear suspension toe links, and adjust rear wheel alignment free of charge. Ford Motor Company is working closely with its suppliers to produce parts for this repair. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 08751 21S32 2/DTB122S321 What should you do? Contact your dealer to have an additional interim inspection (Recall 20S62) performed as soon as possible. When parts are available for the final repair, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAรA DE SEGURIDAD IMPORTANTE * * * Aviso de campaรฑa de seguridad 21S32/Campaรฑa 21V537 de la NHTSA 2016 Explorer Nรบmero de identificaciรณn del vehรญculo (VIN): Este aviso se le envรญa de acuerdo con la Ley Nacional de Seguridad y Trรกnsito de Vehรญculos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehรญculo, con el VIN que aparece mรกs arriba. Lamentamos esta situaciรณn y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ยฟCuรกl es el problema? Los vehรญculos expuestos a entornos corrosivos, en los que se utiliza grandes cantidades de sal en los caminos durante los meses de invierno, podrรญan experimentar un agarrotamiento de la rรณtula del tirante de ajuste de convergencia de la suspensiรณn trasera, lo cual se traduce en una fractura del tirante de ajuste de convergencia de la suspensiรณn trasera. ยฟQuรฉ riesgo existe? La fractura del tirante de ajuste de convergencia trasero podrรญa provocar una pรฉrdida de control de la direcciรณn, lo cual aumenta el riesgo de choque. ยฟQuรฉ medidas adoptarรกn Ford y su distribuidor? En este momento las piezas no se encuentran disponibles para llevar a cabo esta reparaciรณn. Se prevรฉ que las piezas estarรกn disponibles para fines del cuarto trimestre de 2021. Con anterioridad se realizรณ una inspecciรณn provisoria en su vehรญculo (Campaรฑa 20S62). Sin embargo, es importante que lleve su vehรญculo para realizar una segunda inspecciรณn a fin de asegurar que este continรบe funcionando de forma segura mientras no se lleve a cabo la reparaciรณn definitiva. Cuando las piezas estรฉn disponibles para la reparaciรณn definitiva, Ford Motor Company le enviarรก una notificaciรณn por correo a fin de programar una cita de servicio con el distribuidor para llevar a cabo las reparaciones sin costo alguno (piezas y mano de obra). Los distribuidores inspeccionarรกn y reemplazarรกn, si fuera necesario, las rรณtulas del tirante de ajuste de convergencia de la suspensiรณn trasera y los mangos, instalarรกn tirantes actualizados y ajustarรกn la alineaciรณn de las ruedas traseras sin costo alguno. Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparaciรณn. Septiembre de 2021 Ford Motor Company Divisiรณn de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/1 08751 21S32 2/DTB122S321 ยฟQuรฉ debe hacer? Pรณngase en contacto con su distribuidor para llevar a cabo una inspecciรณn provisoria adicional (Campaรฑa 20S62) tan pronto como sea posible. Cuando las piezas estรฉn disponibles para realizar la reparaciรณn definitiva, Ford Motor Company le enviarรก una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar una reparaciรณn. Si aรบn no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Tenga presente que: La ley federal exige que los arrendadores de vehรญculos que reciban este aviso de campaรฑa envรญen una copia del mismo al arrendatario en un plazo de diez dรญas. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos especรญficos de limpieza y desinfecciรณn antes y despuรฉs de realizar servicio en cada uno de los vehรญculos de nuestros clientes. En la mayorรญa de los lugares, la atenciรณn de vehรญculos se ha considerado un servicio esencial. Pรณngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener mรกs informaciรณn sobre cรณmo Ford y su distribuidor local estรกn trabajando arduamente para mantenerlo en las calles durante estos tiempos difรญciles, visite owner.ford.com. Gracias por su atenciรณn en este asunto sumamente importante. Ford, Divisiรณn de Servicio al Cliente
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March 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S32 / NHTSA Recall 21V537 Customer Satisfaction Program 22N01 2015 Explorer Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Vehicles exposed to a corrosive environment where road salt is used extensively during winter months could experience a seized rear suspension toe link ball joint resulting in a fractured rear suspension toe link. What is the risk? A rear toe link fracture may cause a loss of steering control, increasing the risk of a crash. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to install updated rear toe links free of charge (parts and labor) under the terms of 21S32. Additionally, for customers who receive the updated rear toe links under program 21S32 prior to July 31, 2023 and subsequently have a knocking noise coming from a rear suspension toe link ball joint. Ford Motor Company will provide a no-cost, one-time repair to both toe link ball joints under customer satisfaction program 22N01. Eligibility will expire six (6) months from the Repair Order date of 21S32. Completion of 21S32 automatically completes all prior Toe Link Field Service actions (16S18, 17S11, 18S43, 19S17, and 20S62) that may apply to your vehicle. How long will it take? The time needed for Recall 21S32 is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 21S32. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to rear toe link fracture. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V537. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAรA DE SEGURIDAD IMPORTANTE * * * Aviso de campaรฑa de seguridad 21S32 / Campaรฑa 21V537 de la NHTSA Programa de satisfacciรณn del cliente 22N01 2015 Explorer Nรบmero de identificaciรณn del vehรญculo (VIN): Este aviso se le envรญa de acuerdo con la Ley Nacional de Seguridad y Trรกnsito de Vehรญculos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehรญculo, con el VIN que aparece mรกs arriba. Lamentamos esta situaciรณn y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ยฟCuรกl es el problema? Los vehรญculos expuestos a entornos corrosivos, en los que se utiliza grandes cantidades de sal en los caminos durante los meses de invierno, podrรญan experimentar un agarrotamiento de la rรณtula del tirante de ajuste de convergencia de la suspensiรณn trasera, lo cual se traduce en una fractura del tirante de ajuste de convergencia de la suspensiรณn trasera. ยฟQuรฉ riesgo existe? La fractura del tirante de ajuste de convergencia trasero podrรญa provocar una pรฉrdida de control de la direcciรณn, lo cual aumenta el riesgo de choque. ยฟQuรฉ medidas adoptarรกn Ford y su distribuidor? Las piezas para reparar su vehรญculo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a instalar tirantes de ajuste de convergencia traseros actualizados sin costo alguno (piezas y mano de obra), conforme a los tรฉrminos de 21S32. Adicionalmente, a los clientes que reciban los tirantes de ajuste de convergencia traseros actualizados bajo el programa 21S32 antes del 31 de julio, 2023 y continรบen con el ruido de golpeteo proveniente de una junta del tirante de ajuste de convergencia de la suspensiรณn trasera Ford Motor Company proporcionarรก una reparaciรณn รบnica y sin costo en ambas juntas del tirante de ajuste de convergencia conforme al programa de satisfacciรณn del cliente 22N01. Despuรฉs de seis (6) meses de la fecha de la orden de reparaciรณn de 21S32 ya no calificarรก para dicha reparaciรณn. Al llevar a cabo 21S32 automรกticamente se completan todas las acciones de servicio en campo relacionadas con el tirante de ajuste de convergencia anteriores (16S18, 17S11, 18S43, 19S17 y 20S62) que podrรญan aplicarse a su vehรญculo. ยฟCuรกnto tiempo tomarรก? El tiempo necesario para realizar la campaรฑa 21S32 serรก menos de medio dรญa. Sin embargo, debido a los requisitos de planificaciรณn de servicio, es posible que su distribuidor tarde un poco mรกs. ยฟQuรฉ debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaรฑa 21S32. Proporcione el VIN a su distribuidor, el cual estรก impreso debajo de sus datos al comienzo de esta carta. Para esta campaรฑa de seguridad, Ford no ha emitido instrucciones de no manejar el vehรญculo. Deberรก ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo mรกs pronto posible. Puede continuar manejando su vehรญculo con seguridad. Si aรบn no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Marzo de 2022 Ford Motor Company Divisiรณn de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ยฟQuรฉ debe hacer? (Continuaciรณn) Ford Motor Company le recomienda realizar esta campaรฑa de seguridad en su vehรญculo. El propietario del vehรญculo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehรญculos que reciban este aviso de campaรฑa envรญen una copia del mismo al arrendatario en un plazo de diez dรญas. NOTA: Puede recibir informaciรณn sobre las campaรฑas y los programas de satisfacciรณn del cliente a travรฉs de la aplicaciรณn FordPass. La aplicaciรณn se puede descargar a travรฉs de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, ademรกs de control de ciertas funciones en el vehรญculo (bloqueo o desbloqueo de puertas, arranque remoto) si asรญ estรก equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos especรญficos de limpieza y desinfecciรณn antes y despuรฉs de realizar servicio en cada uno de los vehรญculos de nuestros clientes. En la mayorรญa de los lugares, la atenciรณn de vehรญculos se ha considerado un servicio esencial. Pรณngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener mรกs informaciรณn sobre cรณmo Ford y su distribuidor local estรกn trabajando arduamente para mantenerlo en las calles durante estos tiempos difรญciles, visite ford.com/support. ยฟHa pagado anteriormente por esta reparaciรณn? Si anteriormente ha pagado por la reparaciรณn que aborda el problema descrito en esta carta, igualmente deberรก realizar esta campaรฑa de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarรกn reembolsos de servicios relacionados con una fractura del tirante de ajuste de convergencia trasero. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. Tambiรฉn puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envรญe la solicitud con toda la documentaciรณn requerida, incluido el recibo original de la reparaciรณn (no envรญe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta direcciรณn puede tardar hasta 60 dรญas. Su recibo original le serรก regresado. Comunรญquese con el Centro de Relaciรณn con Clientes al 1-866-436-7332 para obtener informaciรณn detallada relacionada con el programa de reembolso de Ford y los requisitos de documentaciรณn. ยฟQuรฉ pasa si usted ya no es el propietario del ehรญculo? Si usted ya no es el propietario del vehรญculo y tiene la direcciรณn del propietario actual, le solicitamos que le reenvรญe esta carta. Usted recibiรณ este aviso porque las regulaciones del gobierno exigen el envรญo de notificaciones al propietario conocido mรกs reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehรญculo. ยฟPodemos hacer algo mรกs por usted? Si tiene problemas para reparar de inmediato su vehรญculo y sin costo alguno, comunรญquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comunรญquese con nuestro Centro de Relaciรณn con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderรก. Si desea comunicarse con nosotros a travรฉs de Internet, nuestra direcciรณn es: ford.com/support. Las personas con problemas de audiciรณn pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comunรญquese con nuestro Centro de Informaciรณn a Clientes de flotas al 1-800-34-FLEET, elija la opciรณn n.ยฐ 3 y uno de nuestros representantes con gusto lo atenderรก. Si desea comunicarse con nosotros a travรฉs de Internet, nuestra direcciรณn es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun asรญ tiene problemas para reparar su vehรญculo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Lรญnea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaรฑa de seguridad 21V537 de la NHTSA. Gracias por su atenciรณn en este asunto sumamente importante. Ford, Divisiรณn de Servicio al Cliente
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๏ Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division August 18, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice โ Safety Recall 21S32 Certain 2013-2017 Model Year Explorer Vehicles Rear Toe Link Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Explorer 2013-2017 Chicago September 4, 2012 through September 30, 2017 Elabuga January 28, 2013 through July 28, 2017 Affected vehicles are identified in OASIS and FSA VIN Lists. Note: In the United States this recall only affects vehicles that are registered, have ever been registered, or were sold in the following corrosion states. In the United States Connecticut Delaware Illinois Indiana Iowa Kentucky Maine Maryland Massachusetts Michigan Minnesota Missouri New Hampshire New Jersey New York Ohio Pennsylvania Rhode Island Vermont Virginia West Virginia Wisconsin District of Columbia REASON FOR THIS SAFETY RECALL Some of the affected vehicles exposed to a highly corrosive environment where road salt is used extensively during winter months, have experienced a seized toe link ball joint resulting in a fracture of the outboard section of the rear suspension toe link. A seized toe link ball joint can increase bending stresses in the toe link outboard of the turnbuckle. Rear toe link fracture while driving could result in unusual vehicle handling characteristics, or difficulty controlling the vehicle and may increase the risk of a crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers by the end of the fourth quarter 2021 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. ๏ Copyright 2021 Ford Motor Company CUSTOMER NOTIFICATION Owners of affected vehicles will be notified beginning the week of August 23, 2021, that parts are not currently available to perform this recall. Owners will be re-notified that parts are available after dealers have received service repair and parts ordering information. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson
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๏ Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 24, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice โ Safety Recall 21S32 โ Supplement #1 Certain 2013-2017 Model Year Explorer Vehicles Rear Toe Link Replacement REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice โ Safety Recall 21S32 Dated August 18, 2021 New! REASON FOR THIS SUPPLEMENT ๏ท Service Action: Information has been added on how to proceed with customers that request recall 21S32 on their vehicle. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Explorer 2013-2017 Chicago September 4, 2012 through September 30, 2017 Elabuga January 28, 2013 through July 28, 2017 Affected vehicles are identified in OASIS and FSA VIN Lists. Note: In the United States this recall only affects vehicles that are registered, have ever been registered, or were sold in the following corrosion states. In the United States Connecticut Delaware Illinois Indiana Iowa Kentucky Maine Maryland Massachusetts Michigan Minnesota Missouri New Hampshire New Jersey New York Ohio Pennsylvania Rhode Island Vermont Virginia West Virginia Wisconsin District of Columbia REASON FOR THIS SAFETY RECALL Some of the affected vehicles exposed to a highly corrosive environment where road salt is used extensively during winter months, have experienced a seized toe link ball joint resulting in a fracture of the outboard section of the rear suspension toe link. A seized toe link ball joint can increase bending stresses in the toe link outboard of the turnbuckle. Rear toe link fracture while driving could result in unusual vehicle handling characteristics, or difficulty controlling the vehicle and may increase the risk of a crash. ๏ Copyright 2021 Ford Motor Company New! SERVICE ACTION All vehicles that are active in Recall 21S32 are active in 20S62. Recall 20S62 is now an interim inspection/repair for Recall 21S32. When a customer arrives requesting 21S32: ๏ท Check to verify that 20S62 is open. o If required contact the SSSC to open 20S62 on the vehicle. ๏ท Explain to the customer that the final repair contained within Recall 21S32 is not available at this time. When Recall 21S32 is fully launched it will serve as a final repair for the rear toe links. ๏ท As a preventative measure perform Recall 20S62 on the vehicle to verify that the rear toe link ball joints are not corroded. NOTE: The labor operations in Recall 20S62 will not close the Recall. These vehicles will stay active in 20S62 until Recall 21S32 is launched. When 21S32 is launched Recall 20S62 will be closed for all VINs. DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers by the end of the fourth quarter 2021 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of affected vehicles will be notified beginning the week of August 23, 2021, that parts are not currently available to perform this recall. Owners will be re-notified that parts are available after dealers have received service repair and parts ordering information. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson
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