Safety Compliance Recall 21C06 – Windshield Adhesion – 2021 Ford F-150 & 2020-2021 Super Duty

February 18, 2021 NHTSA CAMPAIGN NUMBER: 21V090000

Inadequate Windshield Bonding/FMVSS 212

In the event of a crash, if the windshield separates from the vehicle, it can increase the risk of injury.

 

NHTSA Campaign Number: 21V090

Manufacturer Ford Motor Company

Components VISIBILITY

Potential Number of Units Affected 79,017

 

Summary

Ford Motor Company (Ford) is recalling certain 2021 F-150 and 2020-2021 F-250, F-350, F-450, and F-550 Super Duty vehicles. During manufacturing, the windshield may not have been properly bonded to the vehicle, allowing it to detach in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, “Windshield Mounting.”

 

Remedy

Ford will notify owners, and dealers will remove and reinstall the windshield, free of charge. The recall began April 16, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C06.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

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AFFECTED VEHICLES

 

 

REASON FOR THIS COMPLIANCE RECALL

All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 212 Windshield Mounting, some vehicles may have a bonding concern between the clearcoat and windshield urethane or the primer coat and the basecoat. This bonding concern could allow the windshield to lose adhesion to the vehicle body in the event of an accident, which may increase the risk of injury to an occupant.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to remove the windshield and improve the windshield urethane to body adhesion using the attached procedure. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters were mailed the week of April 19, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.  

 

RENTAL VEHICLES

Dealers are pre-approved for up to 1 days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.

 

PARTS REQUIREMENTS

 

 

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CERTAIN 2021 MODEL YEAR F-150 and 2020-2021 MODEL YEAR SUPER DUTY VEHICLES — WINDSHIELD GLASS REATTACHMENT

 

SERVICE PROCEDURE

NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed.

 

The instructions should be followed in this order.

1. Glass Company – Remove windshield – Steps 1-27 as required.

2. Body Shop – Improve Flange adhesion – Steps 1-10 as required.

3. Glass Company – Install windshield – Steps 28-36

4. Body Shop – Calibrate Image Processing Module A – Step 11

 

BODY SHOP – PART ONE

1. Cover/protect the body and interior of the vehicle.

2. Is the vehicle Lead Foot Gray?

Yes – Proceed to Step 3.

No – Proceed to Steps 4-6.

3. Using a Scotch-Brite 3M Roloc disk, remove all the urethane, clear coat, base coat, and paint primer only where the urethane will be applied around the entire windshield body flange perimeter. The goal is to expose the e-coat without going down to bare metal. See Figure 1.

4. Using a scraper, cut the urethane vertically across the urethane bead down to the painted surface. Once reaching the painted surface, pry one side of the bead up with the scraper. Using fingers, work to peel the urethane off the windshield body flange.

5. In areas where the urethane peeled up cleanly, use 400-600 grit sandpaper or a fine Scotch-Brite pad to manually scuff clear coat lightly until it displays a white haze being sure to only abrade the flange. See Figure 2.

6. In areas where the urethane did not peel up cleanly, use a Scotch-Brite 3M Roloc disk to remove all remaining urethane from flange while attempting to minimize abrasion to the painted surface. See Figure 3.

7. Remove the protective cover from the vehicle and clean off the entire windshield flange from all dirt and debris.

8. Using Isopropyl Alcohol and a lint-free cloth, clean off the flange surface.

9. Apply tape to the edges of the windshield flange to protect the surface of the vehicle. See Figure 4.

10. Apply one coat of any Ford approved epoxy based repair primer to any spots where the roloc disk was used to grind off the urethane. Allow time for the primer to dry per the manufacturer’s instructions. See Figure 5.

 

BODY SHOP – PART TWO

NOTE: Part Two may only be performed once the Glass Company repair procedures have been completed.

11. After the windshield has been properly installed and the urethane has dried per the manufacturer’s instructions, carry out the Image Processing Module A (IPMA) Camera alignment using a scan tool.

 

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CERTAIN 2021 MODEL YEAR F-150 and 2020-2021 MODEL YEAR SUPER DUTY VEHICLES — WINDSHIELD GLASS REATTACHMENT

 

SERVICE PROCEDURE

NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed.

The instructions should be followed in this order.

1. Glass Company – Remove windshield – Steps 1-27 as required.

2. Body Shop – Improve Flange adhesion – Steps 1-10 as required.

3. Glass Company – Install windshield – Steps 28-36

4. Body Shop – Calibrate Image Processing Module A – Step 11

 

GLASS COMPANY – PART ONE

1. Raise the windshield wiper pivot arms into the SERVICE-UP position. See Figure 1.

2. Remove the windshield wiper pivot arms. See Figure 2.

1. Release the windshield wiper pivot arm latch.

2. Remove the windshield wiper pivot arm.

NOTE: During installation, it is necessary to fully release the windshield wiper pivot arm latch and hold while installing the pivot arm onto the wiper linkage assembly.

3. Release the left hand side tabs and lift the cowl trim panel to release the underside pin-type retainers. See Figure 3.

4. Disconnect the windshield washer tube and remove the cowl panel grille. See Figure 4.

5. Release the right hand side tabs and lift the cowl trim panel to release the underside pin-type retainers. See Figure 5.

6. Disconnect the windshield washer tube and remove the cowl panel grille. See Figure 6.

7. Remove the sun visor on both sides. See Figure 7.

1. Remove the bolt cover.

2. Remove the bolt.

3. Remove the sun visor.

4. If equipped, disconnect the sun visor electrical connector.

8. Mirror Types. See Figure 8.

 

NOTE: The location and number of electrical connectors may vary based on vehicle application.

 

9. If equipped, remove the camera/rain sensor cover. See Figure 9.

10. See Figure 10.

1. Disconnect the rain sensor electrical connector.

2. Disconnect the humidity and temperature sensor electrical connector.

11. Disconnect the electrical connector and unclip the wiring harness. See Figure 11.

12. Remove the interior mirror. See Figure 12.

1. Loosen the set screw.

• • Torque: 17 lb.in (1.9 Nm)

2. Slide the interior mirror upward.

13. Release the tabs and remove the assist handle cover. See Figure 13. Use the General Equipment: Pick Hook

14. Remove the assist handle bolts. See Figure 14.

• Torque: 80 lb.in (9 Nm)

15. Remove the A-pillar trim panel. See Figure 15.

1. Release the A-pillar trim panel clip.

2. Lift upward and outward to disengage the A-pillar trim panel lower tabs.

3. If equipped, disconnect the front tweeter speaker electrical connector.

16. When installing, inspect and position the front door weather strip lip so that it overlaps the top of the A-pillar trim panel. See Figure 16.

17. Apply tape to the perimeter of the windshield to protect from paint damage. See Figure 17.

 

NOTE: Tape off the roof panel near the centerline of the vehicle, where the roof extends forward. When using a piano wire to cut out the glass, the wire will roll over the class A paint in the roof area, once tension is applied to it. If using a nylon style string, this will not damage the paint.

 

18. Remove the windshield using a piano wire cut out tool. See Figure 18.

 

NOTE: Manually route the wire under the rubber moldings on either side of the window to prevent damage. See Figure 19.

 

19. Inspect the rubber molding on both sides of the windshield for possible damage. Is there any damage
to the molding on either side?

Yes – Replace the windshield. Proceed to Step 20.

No – Re-install the original windshield. Proceed to Step 28.

 

NOTE: Damage to the alignment pins does not require windshield replacement.

 

20. Use glass cleaner to clean the surface of the new windshield to be installed.

21. Release the tabs and remove the in-vehicle temperature and humidity sensor. See Figure 20.

22. Re-install the temperature and humidity sensor into the new windshield.

23. Remove the Image Processing Module A (IPMA) Camera. See Figure 21.

1. Release the tab.

2. Release the tab and remove the IPMA camera.

24. Re-install the IPMA camera into the new windshield.

25. Remove the rain sensor. See Figure 22.

1. Release the retainers.

2. Remove the rain sensor.

26. Inspect the rain sensor gel pack for damage. See Figure 23.

 

NOTE: If the rain sensor gel pack is damaged, install a new rain sensor.

 

27. Re-install the rain sensor into the new windshield.

 

GLASS COMPANY – PART TWO

NOTE: Part Two may only be performed once the Body Shop repair procedures to the window flange have been completed.

28. Shave down the urethane on the original windshield until there is 1mm remaining. See Figure 24.

29. Apply two coats of urethane body flange primer according to the manufacturer’s instructions to the entire windshield body flange at the urethane location. Additionally, apply two coats of window primer at any location where the clearcoat or paint layers have been damaged to provide environmental protection. Allow dry time between each coat applied.

Material: Dow® BETAPRIME™ 5504G / Sika® Primer-207

30. Apply window primer according to the manufacturer’s instructions to the new windshield. Allow dry time.

Material: Dow® BETAPRIME™ 5504G / Sika® Primer-207

 

NOTE: This step only applies when replacing the windshield.

 

31. Apply window primer according to the manufacturer’s instructions to the fixed glass anywhere the urethane adhesive was completely removed. Allow dry time.

Material: Dow® BETAPRIME™ 5504G / Sika® Primer-207

 

NOTE: This step only applies when reusing the original windshield.

 

32. Cut the urethane adhesive applicator tip to specification. See Figure 25.

Material: Sika® SikaTack® MACH 60 / Sika® SikaTack® MACH 30 / Dow® BETASEAL™ Express

Material: Sika Tack ASAP Urethane Adhesive

33. Apply a urethane adhesive bead. See Figure 26.

1. Start and end at the original overlap points to prevent air and water leaks.

2. Apply a urethane adhesive bead 14 mm (0.551 in) high and 8 mm (0.314 in) wide on top of the existing trimmed urethane adhesive bead on the pinch weld.

3. Make sure there are no gaps in the bead.

 

NOTICE: Make sure the urethane bead is uniform to prevent air and water leaks.

 

NOTE: The fixed glass must be installed within 10 minutes of applying the urethane adhesive.

 

NOTE: Use a power caulk gun that applies the urethane adhesive with less effort and a continuous bead.

 

34. Open the vehicle windows to prevent the air pressure of closing doors from compromising the urethane adhesive bond.

 

NOTICE: The door windows must be left open during the adhesive curing time.

 

35. Install the fixed glass to the vehicle.

1. Install the fixed glass, pressing firmly by hand to ensure a good bond.

2. Secure the fixed glass in the correct position with tape until the urethane adhesive has cured.

 

WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s).

 

36. Re-install all previously removed componenets by reversing steps 1-16.

 

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FORD MOTOR COMPANY ISSUES SAFETY COMPLIANCE AND SAFETY RECALLS IN NORTH AMERICA

FEB 22, 2021 | DEARBORN, MICH.

DEARBORN, Mich., Feb. 22, 2021 – Ford Motor Company is issuing safety compliance and safety recalls in North America.

 

Safety compliance recall for select 2020-21 Ford F-Series vehicles for windshield adhesion
Affected vehicles do not comply with Federal Motor Vehicle Safety Standards because the front windshields are inadequately bonded to the vehicle body structure. In the event of a crash, the windshield may not adequately stay in place, which may increase the risk of occupant injury.

This action affects 79,017 vehicles in the U.S. and federal territories, 6,986 in Canada and 1,347 in Mexico, including:

• 2021 Ford F-150 vehicles built at Dearborn Truck Plant from Oct. 27, 2020, to Feb. 3, 2021
• 2020-21 Ford Super Duty vehicles built at Kentucky Truck Plant from Oct. 13, 2020, to Jan. 23, 2021

Ford is not aware of any accidents or injuries related to this condition.

Owner notifications will begin the week of April 6. Dealers will remove and reinstall the windshield using standard service procedures. The Ford reference number for this recall is 21C06.

 

Safety recall for select 2020 Ford F-Series Super Duty vehicles with 6.7-liter engines for labels with incorrect payload information

 

Affected vehicles display overstated payload capacity values on the tire and loading information label, overstated accessory reserve capacity values on the safety certification label, and overstated weight values on the truck camper loading documentation. If the vehicles are loaded to the payload stated on the tire and loading information label, they may exceed the gross vehicle weight rating or  gross axle weight rating. This may result in tire loading beyond rated capacity, suspension overload and increased stopping distance, which could increase the risk of a crash.

This action affects 9,979 2020 Ford F-Series Super Duty vehicles in the U.S. and federal territories and 1,750 in Canada. They were built at Kentucky Truck Plant from May 13, 2019 to, Sept. 19, 2020.

Ford is not aware of any accidents or injuries related to this condition.

Owner notifications will begin the week of March 22. Dealers will replace the tire and loading information label, safety certification label and, if needed, the truck camper loading document. The Ford reference number for this recall is 21S06.

 

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9 Affected Products

Vehicles

 

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10 Associated Documents

Recall Quarterly Report #1, 2021-2

RCLQRT-21V090-4115.PDF 211.142KB

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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C06 – Supplement #1 Certain 2020 – 2021 Model Year F-150 and Super Duty Vehicles Windshield Glass Reattachment

RCMN-21V090-3948.pdf 8187.598KB

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Noncompliance Notice 573 Report

RCLRPT-21V090-6921.PDF 216.257KB

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Miscellaneous Document – Media Release re Safety compliance recall for select 2020-21 Ford F-Series vehicles for windshield adhesion

RMISC-21V090-4496.pdf 292.5KB

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Recall Acknowledgement

RCAK-21V090-1532.pdf 692.089KB

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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C06 Certain 2020 – 2021 Model Year F-150 and Super Duty Vehicles Windshield Glass Reattachment

RCMN-21V090-8696.pdf 4940.502KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V090-3949.pdf 50.44KB

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Recall Quarterly Report #2, 2021-3

RCLQRT-21V090-3460.PDF 211.245KB

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ISSUED Renotification Notice

RCRN-21V090-2118.pdf 507.88KB

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Recall Quarterly Report #3, 2021-4

RCLQRT-21V090-2380.PDF 211.34KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V090&docType=RCL

 

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Last update on 2022-05-19 / Affiliate links / Images from Amazon Product Advertising API