Safety Recall 21S06 – Replacement of Safety Cert Labels – 2020 Ford F350 Super Duty

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February 18, 2021 NHTSA CAMPAIGN NUMBER: 21V087000

Tire And Loading Information Label Incorrect

An overloaded vehicle can increase the risk of a crash.

 

NHTSA Campaign Number: 21V087

Manufacturer Ford Motor Company

Components EQUIPMENT

Potential Number of Units Affected 9,979

 

Summary

Ford Motor Company (Ford) is recalling certain 2020 F-Super Duty F350 vehicles equipped with a 6.7L diesel engine, single rear wheels (SRW), 4X4 Crew Cab, Long Box, and a 12k or 12.4k Gross Vehicle Weight Rating. These vehicles may display overstated payload capacity values on the Tire and Loading Information (TREAD) Label, overstated Accessory Reserve Capacity (ARC) values on the Safety Certification Label, and overstated weight values on the Truck Camper Loading Documentation. If the vehicle is loaded to the payload stated on the TREAD label, it may exceed the Gross Vehicle Weight Rating (GVWR) or Gross Axle Weight Rating (GAWR) and overload the vehicle.

 

Remedy

Ford will notify owners, and dealers will replace the Tire and Loading Information Label, Safety Certification Label, and the Truck Camper Loading Document (if applicable), free of charge. The recall began March 23, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S06.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
F350 Super Duty 2020 Kentucky Truck May 13, 2019 through September 19, 2020

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

Affected vehicles display overstated payload capacity values on the Tire and Loading Information (TREAD) labels, overstated Accessory Reserve Capacity (ARC) values on the Safety Certification labels, and overstated weight values on the Truck Camper Loading documentation sheet (if equipped). If the vehicle is loaded to the payload stated on the TREAD label, the vehicle may exceed its Gross Vehicle Weight Rating (GVWR) or Gross Axle Weight Ratings (GAWR). This may result in tire loading beyond rated capacity, suspension overload and increased stopping distance.

 

SERVICE ACTION

Before delivering any new in-stock vehicles or scheduling any customer vehicles involved in this recall, dealers are to order a new set of Labels per VIN from the Special Service Support Center (SSSC). With confirmed labels available, dealers are to remove the incorrect labels and install the new labels (including the Truck Camper Loading sheet if applicable) per Attachment III – Technical Information. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of March 15, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles by adhering to the Gross Vehicle Weight Rating (GVWR) and the Gross Axle Limit Ratings (GAWR) printed on the Safety Certification Label in the driver’s doorjamb.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.                                                  

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Dealers are to order a new set of labels per Vehicle Identification Number (VIN), from the SSSC BEFORE scheduling a vehicle for service.

 


CERTAIN 2020 MODEL YEAR F350 SUPER DUTY DIESEL VEHICLES EQUIPPED WITH SRW 4X4 C/C LONG BOX 12K & 12.4K GVWR — REPLACEMENT OF SAFETY LABELS

 

SERVICE PROCEDURE

1. Dealers are to order a new set of labels per Vehicle Identification Number (VIN), from the Special Service Support Center (SSSC) BEFORE scheduling a vehicle for service.

 

NOTE: It may take several days for labels to arrive. Do NOT schedule vehicle repair until labels arrive and VIN is verified.

 

NOTE: Labels and Truck Camper Loading sheet are VIN specific.

– All vehicles are to have Tire and Loading Information (TREAD), and Safety Certification labels replaced.

– The Truck Camper Loading sheet will only be provided if it is applicable.

 

2. Confirm that the VIN on the respective new labels and Truck Camper Loading sheet match the VIN on the vehicle. See Figures 1 and 2.

  • If the VIN does not match, contact the SSSC before proceeding with this program.

 

NOTE: Federal Motor Vehicle Safety Standard (FMVSS) No. 567.4 requires the label be permanently affixed in such a manner that it cannot be removed without destroying or defacing it. Placing one label over another without removing the first would violate this FMVSS standard.

NOTE: Laws may vary by state and region. Concealing or misrepresenting the identity of motor vehicle could be a violation of code resulting in a misdemeanor or felony punishable by imprisonment and/or fines.

 

3. Note orientation of the labels.

 

4. Remove with an suitable plastic razor blade scraper that will not damage the paint or clear coat of the vehicle. See Figure 3.

 

NOTICE: Do NOT use a metal scraper tool, this could cause paint damage.

 

5. Using mineral spirits and a suitable clean cloth rag remove excess residue from the labels. See Figure 4.

 

6. Using a clean cloth and isopropyl alcohol remove any remaining residue left from the mineral spirits.

7. Install both new labels in the same location and orientation in which they were removed on the B-Pillar. See Figures 5 and 6.

 

8. Place the Truck Camper Loading sheet (if equipped) into glove box.

 

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


FORD MOTOR COMPANY ISSUES SAFETY COMPLIANCE AND SAFETY RECALLS IN NORTH AMERICA

FEB 22, 2021 | DEARBORN, MICH.

DEARBORN, Mich., Feb. 22, 2021 – Ford Motor Company is issuing safety compliance and safety recalls in North America.

 

Safety compliance recall for select 2020-21 Ford F-Series vehicles for windshield adhesion
Affected vehicles do not comply with Federal Motor Vehicle Safety Standards because the front windshields are inadequately bonded to the vehicle body structure. In the event of a crash, the windshield may not adequately stay in place, which may increase the risk of occupant injury.

This action affects 79,017 vehicles in the U.S. and federal territories, 6,986 in Canada and 1,347 in Mexico, including:

  • 2021 Ford F-150 vehicles built at Dearborn Truck Plant from Oct. 27, 2020, to Feb. 3, 2021
  • 2020-21 Ford Super Duty vehicles built at Kentucky Truck Plant from Oct. 13, 2020, to Jan. 23, 2021

Ford is not aware of any accidents or injuries related to this condition.

Owner notifications will begin the week of April 6. Dealers will remove and reinstall the windshield using standard service procedures. The Ford reference number for this recall is 21C06.

 

Safety recall for select 2020 Ford F-Series Super Duty vehicles with 6.7-liter engines for labels with incorrect payload information

 

Affected vehicles display overstated payload capacity values on the tire and loading information label, overstated accessory reserve capacity values on the safety certification label, and overstated weight values on the truck camper loading documentation. If the vehicles are loaded to the payload stated on the tire and loading information label, they may exceed the gross vehicle weight rating or  gross axle weight rating. This may result in tire loading beyond rated capacity, suspension overload and increased stopping distance, which could increase the risk of a crash.

This action affects 9,979 2020 Ford F-Series Super Duty vehicles in the U.S. and federal territories and 1,750 in Canada. They were built at Kentucky Truck Plant from May 13, 2019 to, Sept. 19, 2020.

Ford is not aware of any accidents or injuries related to this condition.

Owner notifications will begin the week of March 22. Dealers will replace the tire and loading information label, safety certification label and, if needed, the truck camper loading document. The Ford reference number for this recall is 21S06.

 


 


1 Affected Product

Vehicle

MAKE MODEL YEAR
FORD F-350 SD 2020

 


11 Associated Documents

Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DELIVERY HOLD – Safety Recall 21S06 Certain 2020 Model Year F350 Super Duty Diesel Vehicles Equipped with SRW 4×4 C/C Long Box 12k & 12.4k GVWR – Replacement of Safety Labels

RCMN-21V087-0464.pdf 842.006KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DELIVERY HOLD – Advance Notice – Safety Recall 21S06 Certain 2020 Model Year F350 Super Duty Diesel Vehicles Equipped with SRW 4×4 C/C Long Box 12k & 12.4k GVWR – Replacement of Safety Cert Labels

RCMN-21V087-5448.pdf 134.446KB

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Defect Notice 573 Report

RCLRPT-21V087-3211.PDF 215.249KB

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Miscellaneous Document – Media Release re Safety compliance recall for select 2020-21 Ford F-Series vehicles for windshield adhesion

RMISC-21V087-3958.pdf 292.5KB

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Recall Acknowledgement

RCAK-21V087-4120.pdf 645.18KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V087-4000.pdf 52.81KB

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ISSUED Renotification Notice

RCRN-21V087-2897.pdf 506.115KB

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Recall Quarterly Report #2, 2021-2

RCLQRT-21V087-8854.PDF 211.238KB

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Recall Quarterly Report #1, 2021-1

RCLQRT-21V087-7830.PDF 211.135KB

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Recall Quarterly Report #3, 2021-3

RCLQRT-21V087-4524.PDF 211.323KB

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Recall Quarterly Report #4, 2021-4

RCLQRT-21V087-4085.PDF 211.439KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V087&docType=RCL

 


 

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