September 10, 2020 NHTSA CAMPAIGN NUMBER: 20V550000
Missing or Loose Bolts on Start/Stop Accumulator
Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
NHTSA Campaign Number: 20V550
Manufacturer Ford Motor Company
Components POWER TRAIN
Potential Number of Units Affected 97
Summary
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Remedy
Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall is expected to begin September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S49.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if you Vehicle has a Recall
September 10, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S49
Certain 2019-2020 Model Year Multiple Vehicle Lines, with an Eight Speed Automatic Transmission
Start-Stop Accumulator Replacement
AFFECTED VEHICLES – North America
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit Connect | 2019-2020 | Valencia | June 29, 2018 through June 22, 2020 |
| Edge | 2019-2020 | Oakville | November 16, 2018 through June 18, 2020 |
| Nautilus | 2019-2020 | Oakville | June 12, 2019 through June 17, 2020 |
| Escape | 2020 | Louisville | August 29, 2019 through July 09, 2020 |
| Corsair | 2020 | Louisville | October 08, 2019 through June 22, 2020 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In all of the affected vehicles, the transmission start-stop accumulator end cap may have missing or loose bolts. Missing or loose bolts on the accumulator end cap may result in a transmission fluid leak, loss of start-stop function, diagnostic trouble code (DTC) P0868 accompanied by illumination of the wrench light and may progress to loss of transmission function. A transmission fluid leak in the proximity of the catalytic converter may increase the risk of fire.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to remove and replace the start-stop accumulator and check the transmission fluid level. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of September 21, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S49
Certain 2019-2020 Model Year Multiple Vehicle Lines, with an Eight Speed Automatic Transmission
Start-Stop Accumulator Replacement
OASIS ACTIVATION
OASIS will be activated on September 10, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com September 10, 2020. Owner names and addresses will be available by October 5,2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles unless they notice transmission fluid under their vehicle or transmission warning messages in the instrument cluster. In these situations, they are to park the vehicle in a safe location, turn the engine off and contact their Dealer immediately for further instruction.
Note: If a customer indicates that their vehicle meets one or more of these criteria, please contact the Special Service Support Center for additional information.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715, 2020 Lincoln Pickup & Delivery Updates.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle powertrain warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (20S49) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC07715, 2020 Lincoln Pickup & Delivery Updates for details.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S49
Certain 2019-2020 Model Year Multiple Vehicle Lines, with an Eight Speed Automatic Transmission
Start-Stop Accumulator Replacement
LABOR ALLOWANCES – North America
| Description | Labor Operation | Labor Time |
| Replace the Automatic Start-Stop Transmission Fluid Accumulator and Check Trans Fluid Level on | MT20S49B | Up to 1.4 Hours |
| Replace the Automatic Start-Stop Transmission Fluid Accumulator and Check Trans Fluid Level on | MT20S49C | Up to 1.7 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Description | Order Quantity | Claim Quantity | Part Number |
| Auto-Start-Stop Accumulator Assembly (Pre-Assembled with O-Rings and Solenoid) | 1 | 1 | JM5Z-7P184-* |
| Transmission Fluid (Accumulator holds 0.1 Quart or 100CC) | As Needed Up to 1 quart | XT-12-QULV  | |
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2019-2020 MODEL YEAR MULTIPLE VEHICLE LINES — EIGHT SPEED AUTOMATIC TRANSMISSION START-STOP ACCUMULATOR REPLACEMENT
SERVICE PROCEDURE
NOTICE: The turbocharger compressor vanes can be damaged by even the smallest particles. When removing any turbocharger or engine air intake system component, ensure that no debris enters the system. Failure to do so may result in damage to the turbocharger.
1. Replace the Auto-Start-Stop Accumulator. Please follow the Workshop Manual (WSM) procedures in Section 307-01.
NOTE: The Auto-Start-Stop Accumulator holds 0.1 qt (94 ML) of transmission fluid.
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EDGE | 2019-2020 |
| FORD | ESCAPE | 2020 |
| FORD | TRANSIT CONNECT | 2019-2020 |
| LINCOLN | CORSAIR | 2020 |
| LINCOLN | MKX | 2019-2020 |
4 Associated Documents
Recall Acknowledgement
RCAK-20V550-8545.pdf 244.275KB
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Open in new tab Recall 573 Report
RCLRPT-20V550-1739.PDF 216.209KB
Loading...Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S49 Certain 2019-2020 Model Year Multiple Vehicle Lines, with an Eight Speed Automatic Transmission Start-Stop Accumulator Replacement
RCMN-20V550-4864.pdf 218.661KB
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RCLRPT-20V550-9620.PDF 216.173KB
Loading...Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V550&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
- Not for use in applications where MERCON V, MERCON SP, Continuously Variable Chain Type Transmission Fluid, Motorcraft Premium Automatic Transmission Fluid, FNR5 Automatic Transmission Fluid or Type F Automatic Transmission Fluid is recommended
- Geniune OEM part
- Fit type: Universal
- Package Dimensions: 11.404 L x 30.810 H x 23.012 W (centimeters)
- 5 Quart
- Provides excellent performance in electronically controlled automatic transmissions. Dyed red for easy leak detection
- Manufactured with high-viscosity index, premium-quality, hydroprocessed base oils and specially designed performance additives. Helps prevent rust and corrosion
- Provides excellent shifting characteristics at high and low ambient temperatures, and guards against transmission shudder
- Offers excellent thermal, oxidation and shear stability, as well as good low-temperature fluidity. Provides wear protection and inhibits the formation of gum, sludge, lacquer and foam
- Not for use in applications where MERCON V, MERCON SP, Continuously Variable Chain Type Transmission Fluid, Motorcraft Premium Automatic Transmission Fluid, FNR5 Automatic Transmission Fluid or Type F Automatic Transmission Fluid is recommended
- An approved MERCON LV fluid
- Excellent shifting characteristics at high and low ambient temperatures
- Protects transmission against wear and inhibits the formation of gum, sludge, lacquer and foam
- Recommended by Mazda for use in automatic transmissions where MERCON LV is specified
- Increased protection against wear, deposits, rust and corrosion
- Formulated with full-synthetic base stocks and advanced additive technology to meet the challenging demands of automatic transmissions.
- High-performance seal conditioners maintain and preserve the elasticity of seals to help prevent leaks in high mileage transmissions
- Developed with anti-wear technology to help improve transmission durability
- Engineered with a proprietary blend of base oils and advanced additives to provide better oil flow at low temperatures and greater film protection at higher temperatures
- Motorcraft MERCON V is a premium-quality automatic transmission fluid
- recommended by Ford Motor Company for use in Ford, Lincoln and Mercury vehicles that require either MERCON V or MERCON type fluid
- Do not use in applications where MERCON SP, MERCON LV, continuously variable chain type transmission fluid, Motorcraft premium automatic transmission fluid, FNR5 automatic transmission fluid or Type-F automatic transmission fluid is recommended
- Do not use in transfer cases where MERCON ATF was previously recommended
- Motorcraft MERCON V is suitable for use as a hydraulic oil in a wide variety of industrial applications that call for an ISO 46 or SAE 20W viscosity grade hydraulic oil
- Motorcraft MERCON SP is a premium-quality fluid recommended by Ford Motor Company specifically for use in Ford, Lincoln and Mercury vehicles that require MERCON SP type fluid
- This product also provides excellent performance in electronically controlled automatic transmissions
- It provides protection against rust and corrosion
- Check owner guide and transmission fluid charts for application
- Do not use in transmissions requiring MERCON V, MERCON LV, continuously variable chain type transmission fluid, Motorcraft premium automatic transmission fluid, FNR5 automatic transmission fluid, or Type-F fluid
- Package Weight : 32.2817248764489 pounds
- Provides exceptional drivetrain protection
- Made to provide the perfect lubricant solution for your needs
- Designed with innovative manufacturing techniques
- 1 Quart Bottles
- Set of 6
Last update on 2021-03-05 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-03-05 / Affiliate links / Images from Amazon Product Advertising API
