Safety Recall 20S49 – Start-Stop Accumulator Replacement – 2019-2020 Ford & Lincoln

September 10, 2020 NHTSA CAMPAIGN NUMBER: 20V550000

Missing or Loose Bolts on Start/Stop Accumulator

Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.

 

NHTSA Campaign Number: 20V550

Manufacturer Ford Motor Company

Components POWER TRAIN

Potential Number of Units Affected 97

 

Summary

Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.

 

Remedy

Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S49.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

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September 10, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S49
Certain 2019-2020 Model Year Multiple Vehicle Lines, with an Eight Speed Automatic Transmission
Start-Stop Accumulator Replacement

AFFECTED VEHICLES – North America

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In all of the affected vehicles, the transmission start-stop accumulator end cap may have missing or loose bolts. Missing or loose bolts on the accumulator end cap may result in a transmission fluid leak, loss of start-stop function, diagnostic trouble code (DTC) P0868 accompanied by illumination of the wrench light and may progress to loss of transmission function. A transmission fluid leak in the proximity of the catalytic converter may increase the risk of fire.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to remove and replace the start-stop accumulator and check the transmission fluid level. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of September 21, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

             
ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S49
Certain 2019-2020 Model Year Multiple Vehicle Lines, with an Eight Speed Automatic Transmission
Start-Stop Accumulator Replacement

 

OASIS ACTIVATION

OASIS will be activated on September 10, 2020.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com September 10, 2020. Owner names and addresses will be available by October 5,2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles unless they notice transmission fluid under their vehicle or transmission warning messages in the instrument cluster. In these situations, they are to park the vehicle in a safe location, turn the engine off and contact their Dealer immediately for further instruction.

Note: If a customer indicates that their vehicle meets one or more of these criteria, please contact the Special Service Support Center for additional information.

• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.

• Correct other affected vehicles identified in OASIS which are brought to your dealership.

• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.

• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.                                               

 

LINCOLN PICKUP AND DELIVERY

Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715, 2020 Lincoln Pickup & Delivery Updates.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.

• For vehicles within new vehicle powertrain warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.

• • Ford vehicles – 5 years or 60,000 miles o Lincoln vehicles – 6 years or 70,000 miles For vehicles outside new vehicle powertrain warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.

• • When entering claims, select claim type 31: Field Service Action. The FSA number (20S49) is the sub code.

• • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.

• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC07715, 2020 Lincoln Pickup & Delivery Updates for details.

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ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S49
Certain 2019-2020 Model Year Multiple Vehicle Lines, with an Eight Speed Automatic Transmission
Start-Stop Accumulator Replacement

 

LABOR ALLOWANCES – North America

 

 

PARTS REQUIREMENTS / ORDERING INFORMATION

 

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

CERTAIN 2019-2020 MODEL YEAR MULTIPLE VEHICLE LINES — EIGHT SPEED AUTOMATIC TRANSMISSION START-STOP ACCUMULATOR REPLACEMENT

 

SERVICE PROCEDURE

NOTICE: The turbocharger compressor vanes can be damaged by even the smallest particles. When removing any turbocharger or engine air intake system component, ensure that no debris enters the system. Failure to do so may result in damage to the turbocharger.

1. Replace the Auto-Start-Stop Accumulator. Please follow the Workshop Manual (WSM) procedures in Section 307-01.

NOTE: The Auto-Start-Stop Accumulator holds 0.1 qt (94 ML) of transmission fluid.

 

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September 2020

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S49 / NHTSA Recall 20V550

2020 Corsair
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

 

What is the issue?

On your vehicle, the transmission start-stop accumulator end cap may have missing or loose bolts.

 

What is the risk?

Missing or loose fastener bolts on the accumulator end cap may result in a transmission fluid leak, loss of start stop function, and may progress to loss of transmission function. A transmission fluid leak in the proximity of the catalytic converter may increase the risk of fire.

 

What will Lincoln and your dealer do?

The Lincoln Motor Company has authorized your dealer to remove and replace the start-stop accumulator and check the transmission fluid level free of charge (parts and labor).

 

How long will it take?

The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair.

 

What should you do?

Please call your dealer without delay to schedule a service appointment for Recall 20S49. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

Lincoln has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle unless you notice transmission fluid (dark red color) under your vehicle or there are transmission warning messages in the instrument cluster. In these situations, please park the vehicle in a safe location, turn the engine off and contact your Dealer immediately for further instruction.

Lincoln owners of 2017 Model Year or later vehicles affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your dealership if you would like to take advantage of this option.

If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. The Lincoln Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

 

COVID-19 (CORONAVIRUS)

 

Lincoln dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting client vehicles and vehicles used for Pickup & Delivery* both before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Lincoln and your local dealer are working hard to keep you on the road during these challenging times, please visit www.Lincolnowner.com.

*Complimentary Lincoln Pickup & Delivery Service is available for all 2017 model year and newer Lincoln vehicles within the 4-year/50,000 mile New Vehicle Limited Warranty. Contact your preferred dealer for important details.  Mileage limitations may apply.

 

What if you no longer own this vehicle?

If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

 

Can we assist you further?

If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V550.

 

Thank you for your attention to this important matter.

 

The Lincoln Motor Company

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Septiembre de 2020

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S49 / Campaña 20V550 de la NHTSA

2020 Corsair
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad del vehículo, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

 

¿Cuál es el problema?

Es posible que los tornillos de la tapa del extremo del acumulador de arranque-paro de la transmisión de su vehículo estén flojos o bien que no estén presentes.

 

¿Qué riesgo existe?

Cuando los tornillos están flojos o no están presentes en la tapa del extremo del acumulador se puede producir una fuga de fluido de la transmisión, una pérdida de la función arranque-paro, que podría ocasionar una pérdida de la función de la transmisión. Una fuga de fluido de la transmisión cerca del convertidor catalítico podría aumentar el riesgo de incendio.

 

¿Qué harán Lincoln y su distribuidor?

The Lincoln Motor Company ha autorizado a su distribuidor a quitar y reemplazar el acumulador de arranque-paro y revisar el nivel de fluido de la transmisión, sin costo alguno (piezas y mano de obra).

 

¿Cuánto tiempo tomará?

El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación.

 

¿Qué debe hacer?

Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 20S49. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo de forma segura, a menos que detecte fluido de la transmisión (color rojo oscuro) debajo del vehículo o si aparece un mensaje de advertencia de la transmisión en el tablero de instrumentos. En estas situaciones, estacione el vehículo en un lugar seguro, apague el motor y comuníquese de inmediato con su distribuidor para recibir instrucciones.

Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor si desea aprovechar esta oportunidad.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

The Lincoln Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

 

COVID-19 (CORONAVIRUS)

Los distribuidores Lincoln han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos de los clientes y de los vehículos utilizados para el servicio de retiro y entrega*, cada vez que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Lincoln y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite www.Lincolnowner.com.

*El servicio complementario de retiro y entrega de Lincoln se encuentra disponible para vehículos Lincoln año de modelo 2017 y posteriores, dentro de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para obtener detalles importantes, póngase en contacto con el distribuidor de su preferencia. Podrían aplicar límites de millaje.

 

¿Qué pasa si usted ya no es el propietario del vehículo?

Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

 

¿Podemos hacer algo más por usted?

Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Lincolnowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.

Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.

Referencia: campaña de seguridad 20V550 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

 

The Lincoln Motor Company

 

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September 2020

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S49 / NHTSA Recall 20V550

2019 Edge
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

 

What is the issue?

On your vehicle, the transmission start-stop accumulator end cap may have missing or loose bolts.

 

What is the risk?

Missing or loose fastener bolts on the accumulator end cap may result in a transmission fluid leak, loss of start stop function, and may progress to loss of transmission function. A transmission fluid leak in the proximity of the catalytic converter may increase the risk of fire.

 

What will Ford and your dealer do?

Ford Motor Company has authorized your dealer to remove and replace the start-stop accumulator and check the transmission fluid level free of charge (parts and labor).

 

How long will it take?

The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair.

 

What should you do?

Please call your dealer without delay and request a service date for Recall 20S49. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle unless you notice transmission fluid (dark red color) under your vehicle or there are transmission warning messages in the instrument cluster. In these situations, please park the vehicle in a safe location, turn the engine off and contact your Dealer immediately for further instruction. If you do not already have a servicing dealer, you can access www.owner.ford.com for dealer addresses, maps, and driving instructions.

Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

 

COVID-19 (CORONAVIRUS) 

Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit www.owner.ford.com.

 

What if you no longer own this vehicle?

If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

 

Can we assist you further?

If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.owner.ford.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com.

Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V550.

 

Thank you for your attention to this important matter.

 

Ford Customer Service Division

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Septiembre de 2020

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S49 / Campaña 20V550 de la NHTSA

2019 Edge
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

 

¿Cuál es el problema?

Es posible que los tornillos de la tapa del extremo del acumulador de arranque-paro de la transmisión de su vehículo estén flojos o bien que no estén presentes.

 

¿Qué riesgo existe?

Cuando los tornillos están flojos o no están presentes en la tapa del extremo del acumulador se puede producir una fuga de fluido de la transmisión, una pérdida de la función arranque-paro, que podría ocasionar una pérdida de la función de la transmisión. Una fuga de fluido de la transmisión cerca del convertidor catalítico podría aumentar el riesgo de incendio.

 

¿Qué medidas adoptarán Ford y su distribuidor?

Ford Motor Company ha autorizado a su distribuidor a quitar y reemplazar el acumulador de arranque-paro y revisar el nivel de fluido de la transmisión, sin costo alguno (piezas y mano de obra).

 

¿Cuánto tiempo tomará?

El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación.

 

¿Qué debe hacer?

Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 20S49. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo de forma segura, a menos que detecte fluido de la transmisión (color rojo oscuro) debajo del vehículo o si aparece un mensaje de advertencia de la transmisión en el tablero de instrumentos. En estas situaciones, estacione el vehículo en un lugar seguro, apague el motor y comuníquese de inmediato con su distribuidor para recibir instrucciones.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

 

COVID-19 (CORONAVIRUS)

Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite www.owner.ford.com.

 

¿Qué pasa si usted ya no es el propietario del vehículo?

Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

 

¿Podemos hacer algo más por usted?

Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.owner.ford.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.

Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.

Referencia: campaña de seguridad 20V550 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

 

Ford, División de Servicio al Cliente

 

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December, 2020

* * * IMPORTANT SAFETY RECALL REMINDER * * *

According to our records, your 2019 Transit Connect has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.

 

Recall Number and Description:

20S49 – 8FM/8F24 START STOP ACCUMULATOR 

 

What is the issue?

On your vehicle, the transmission start-stop accumulator end cap may have missing or loose bolts.

Missing or loose fastener bolts on the accumulator end cap may result in a transmission fluid leak, loss of start stop function, and may progress to loss of transmission function. A transmission fluid leak in the proximity of the catalytic converter may increase the risk of fire.

If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: www.owner.ford.com.

 

Thank you for your attention to this very important matter.

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Deciembre de, 2020

* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *

SegURnuestros registros, no se realizaron en sur 2019 Transit Connect las reparacionesnecesariascorrespondientes a la campañade seguridad. Le solicitamos que realiceesta reparación gratuita ensudistribuidor localloantes posible.

 

Número y descripción de la campaña:

20S49 – ACUMULADOR DE ARRANQUE-PARO 8FM/8F24 

 

¿Cuál es el problema?

Es posible que los tornillos de la tapa del extremo del acumulador de arranque-paro de la transmisión de su vehículo estén flojos o bien que no estén presentes.

Cuando los tornillos están flojos o no están presentes en la tapa del extremo del acumulador se puede producir una fuga de fluido de la transmisión, una pérdida de la función arranque-paro, que podría ocasionar una pérdida de la función de la transmisión. Una fuga de fluido de la transmisión cerca del convertidor catalítico podría aumentar el riesgo de incendio.

Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.owner.ford.com.

 

Gracias por su atenciic en este asunto sumamente importante.

 

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8 Affected Products

Vehicles

 

 

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12 Associated Documents

Recall Quarterly Report #4, 2021-2

RCLQRT-20V550-8036.PDF 211.43KB

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ISSUED Renotification Notice – Recall reminder re 20S49 – 8FM/8F24 START STOP ACCUMULATOR

RCRN-20V550-4468.pdf 528.753KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V550-3669.pdf 92.482KB

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ISSUED Owner Notification Letter(Part 577) (Lincoln)

RCONL-20V550-9538.pdf 211.805KB

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V550-9503.PDF 211.317KB

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V550-4871.PDF 211.236KB

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V550-0749.PDF 211.14KB

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Recall Acknowledgement

RCAK-20V550-8545.pdf 244.275KB

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Recall 573 Report

RCLRPT-20V550-1739.PDF 216.209KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S49 Certain 2019-2020 Model Year Multiple Vehicle Lines, with an Eight Speed Automatic Transmission Start-Stop Accumulator Replacement

RCMN-20V550-4864.pdf 218.661KB

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Defect Notice 573 Report

RCLRPT-20V550-9620.PDF 216.173KB

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Recall Quarterly Report #5, 2021-3

RCLQRT-20V550-1029.PDF 211.541KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V550&docType=RCL

 

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