2016-2018 Lincoln MKX & 2019-2020 Nautilus Safety Recall 20S37 Wire Abrasion to Seat Frame

July 17, 2020 NHTSA CAMPAIGN NUMBER: 20V414000

Damaged Wiring May Cause Air Bag Malfunction

An air bag that deploys inadvertently increases the risk of a crash. An air bag that does not deploy in the event of a crash increases the risk of injury.

 

NHTSA Campaign Number: 20V414

Manufacturer Ford Motor Company

Components SEATS, AIR BAGS, ELECTRICAL SYSTEM

Potential Number of Units Affected 19,299

 

Summary

Ford Motor Company, Inc. (Ford) is recalling certain 2016-2018 Lincoln MKX and 2019-2020 Nautilus vehicles equipped with 16-way electric tilt seats. The seat cushion frame edge may contact the wire harness when the seat occupant uses the tilt function of the seat, potentially damaging one or more wires within the harness, which can result in either inadvertent deployment of the air bag or nondeployment of the air bag in the event of a crash.

 

Remedy

Ford will notify owners, and dealers will install protective flocking tape onto the exposed edge of the 16-way seat cushion frames, and inspect the wire harness for damage, and repair or replace it as needed, free of charge. This recall began August 12, 2020. Owners may contact Ford/Lincoln customer service at 1-866-436-7332. Ford’s number for this recall is 20S37.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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July 20, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S37
Certain 2016-2018 Model Year MKX and 2019-2020 Model Year Nautilus Vehicles
Equipped with 16-Way Power Front Seats – Wire Abrasion to Seat Frame

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
MKX	2016-2018	Oakville	November 11, 2014 through September 4, 2018
Nautilus	2019-2020		January 12, 2018 through January 24, 2020

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the front driver and/or passenger seat wiring harness could contact the seat cushion frame edge and cause wiring harness abrasion due to improper protection from the seat cushion frame edge. Over time, the abrasion of the harness may damage one or more of the 28 wires within the harness. The damaged wires may result in a number of symptoms. Two situations with damaged wires may lead to potential airbag system malfunction. In limited circumstances the passenger side airbag may not deploy properly. Additionally, in limited circumstances, the passenger or driver’s side airbag may inadvertently deploy. Either situation may increase the risk of accident or injury.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect both front seat wire harnesses for damage. Repair or replace any damaged wires as necessary and cover the sharp edge of both front seat cushion frames with flocked tape per the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of August 10, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S37
Certain 2016-2018 Model Year MKX and 2019-2020 Model Year Nautilus Vehicles
Equipped with 16-Way Power Front Seats – Wire Abrasion to Seat Frame

 

OASIS ACTIVATION

OASIS will be activated on July 20, 2020.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on July 20, 2020. Owner names and addresses will be available by August 25, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

OWNER REFUNDS

• This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with wire abrasion to seat frame.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

LINCOLN PICKUP AND DELIVERY

Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715, 2020 Lincoln Pickup & Delivery Updates.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
  • Lincoln vehicles – 4 years or 50,000 miles

• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 20S37 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

• Provision for Locally Obtained Supplies: Includes flocked tape, isopropyl alcohol, ScotchBrite® pad or equivalent and as needed wire crimp(s), solder and heat shrink tubing. This provision is for the amount supplies used for one vehicle repair. Submit on the same repair line on which the FSA is claimed.

NOTE: The flocked tape roll and the locally obtained supplies can be used on multiple vehicles. 

• • Program Code: 20S37
  • Expense: OTHER
  • Amount: Actual cost up to $6.00

• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC07715, 2020 Lincoln Pickup & Delivery Updates for details.
• Refunds: Submit refunds on a separate repair line.
  • Program Code: 20S37        – Misc. Expense: ADMIN
  • Expense: REFUND             – Misc. Expense: 0.2 Hrs.
• Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

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ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S37
Certain 2016-2018 Model Year MKX and 2019-2020 Model Year Nautilus Vehicles
Equipped with 16-Way Power Front Seats – Wire Abrasion to Seat Frame  

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Apply flocked tape to both front seat cushion frames and inspect both front seat wire harnesses for damaged wire(s).	20S37B	0.7 Hours
Remove affected seat and repair damaged wire(s) as necessary. (Repair up to three wires per seat wire harness)	MT20S37	Up to 0.6 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Description	Order Quantity	Claim Quantity
KB5Z-19E523-A	Flocked Tape (Roll length is 25 Meters [82 ft]) ** –  Do not order unless needed –  One roll will cover approximately 200 vehicles	As required * MISC. OTHER
Obtain Locally	Rotunda Flocked Tape Strip (164-R4903) –  Included in Squeak & Rattle Repair Kit (164-R4900) –  One strip will cover one vehicle	MISC. OTHER
	Isopropyl alcohol **
	Scotch-Brite® pad or equivalent **
	Wire crimp, solder and heat shrink tubing (As needed)

 

* The flocked tape roll is being used in safety recall 19S29 (2017 model year Explorer vehicles equipped with power seats – seat frame burred edge). Do not order unless needed. The flocked tape roll is the same material as the Rotunda flocked tape strip included in the Squeak & Rattle repair kit.  ** The listed flocked tape and locally obtained supplies can be used on multiple vehicles.

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

CERTAIN 2016-2018 MODEL YEAR MKX AND 2019-2020 MODEL YEAR NAUTILUS VEHICLES EQUIPPED WITH 16-WAY POWER FRONT SEATS — WIRE ABRASION TO SEAT FRAME

 

SERVICE PROCEDURE

NOTE: Procedure to be performed on both front seats.

NOTE: If the seat cushion frame is cold, allow the vehicle to warm up with the floor blower on to aid with tape adhesion.

 

1. Raise the seat height and seat cushion tilt to the highest position to better access the underside of the
seat cushion frame.

 

2. Remove the seat bolt covers and bolts from the front seat. Position the seat leaning the back rest against the backseat to better access the underside of the seat cushion frame. See Figure 1A and 1B.

 

NOTE: Front driver seat shown, front passenger seat similar.

 

NOTE: Front driver seat shown, front passenger seat similar.

 

3. Locate and inspect the seat harness in the specified location. See Figure 2A and 2B.

 

NOTE: If any push pin or edge biter clip is removed during the inspection or repair process, reinstall them in the original factory position and reposition the seat harness to prevent future wire chafing concerns.

– Are any of the wires in the wire harness bundle damaged?

No – If no wire chafe is present or if some minor chafing is visible, with no wire damage, proceed to Step 4.

Yes – If chafing is present, with wire(s) damage, proceed to remove the seat from the vehicle following the Workshop Manual (WSM) procedures in Section 501-10. Please refer to the Wiring Diagrams Cell 005 for Connector Repair Procedures and repair any damaged circuits as necessary. After repair is complete, proceed to Step 4.

 

WARNING: Use caution while cleaning the seat cushion frame, edges may have burr’s that could cause personal injury.

 

4. Scuff the highlighted area of inboard side of the seat cushion frame using a Scotch-Brite® pad or equivalent then, using isopropyl alcohol and a clean shop towel, clean the highlighted area to remove any oil or residue. See Figure 2A and 2B.

 

NOTE: Seat drawings shown for clarity.

 

NOTE: Front driver seat drawing shown for clarity, front passenger seat similar.

 

5. Obtain one 153 mm (6 in) piece of flocked tape (164-R4903) from the squeak and rattle kit
(164-R4900) or obtain a roll of flocked tape part number KB5Z-19E523-A.

– If the squeak and rattle kit flocked tape is used, measure and cut three equal 51 mm (2 in) pieces. Only two of the three pieces will be used. See Figure 3.

– If the roll of flocked tape is used, measure and cut two 51 mm (2 in) pieces. The flocked tape roll is being used in safety recall 19S29 (2017 model year Explorer vehicles equipped with power seats – seat frame burred edge).

 

NOTE: Only one piece of 51 mm (2 in) flocked tape will be used per seat cushion frame.

 

NOTE: Squeak and rattle kit flocked tape shown, roll of flocked tape similar.

 

6. Peel off the backing from one 51 mm (2 in) piece of flocked tape and apply it to the highlighted area by wrapping it around the seat cushion frame to cover the sharp edge. See Figure 4.

 

NOTE: Front driver seat shown, front passenger seat similar.

 

7. As needed, place the seat back in the vehicle and reconnect the seat harness if previously disconnected to perform a wiring harness repair.

 

NOTE: If any push pin or edge biter clip is removed during the inspection or repair process, reinstall them in the original factory position and reposition the seat harness to prevent future wire chafing concerns.

 

8. To install, reverse the removal procedure.

 

9. Tighten the seat bolts in the sequence shown. See Figure 5.

 

• Torque: 47 Nm (35 lb.ft)

 

NOTE: Front driver seat shown, front passenger seat similar.

 

10. Return the seat to its original position.

 

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Ford Motor Company
Recall Reimbursement Plan for 20S37

 

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers.

 

Regarding the specific reimbursement plan for Recall # 20S37, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to August 28, 2020.   After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2019. The following is the text of that letter and the Plan:

 

General Recall Reimbursement Plan
(As submitted to the NHTSA)

 

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

 

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.

 

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI  48121-6251

 

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.  Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

 

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

• The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or

• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

 

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

 

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

 

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.  Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

 

Required Documentation

The reimbursement determination will depend upon the information provided by the customer.  Consistent with Part 573.13 (d)(4) the following information must be submitted:

• Claimant name and address

• Vehicle make, model, and model year

• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)

• Identification of the recall number (either the Ford recall number or the NHTSA recall number)

• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.

• If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

 

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

 

Version 04-23-19

 

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August 2020

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S37 / NHTSA Recall 20V-414

2017 MKX
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

 

What is the issue?

Your vehicle may have a seat wiring harness with improper protection from the seat cushion frame. As a result, the front driver and/or passenger seat wiring harness could contact the seat cushion frame edge when the seat occupant uses the tilt function of the seat.

 

What is the risk?

Over time, this contact between the wiring harness and the seat cushion frame edge may cause damage to one or more of the twenty-eight wires within the harness. The damaged wires may result in a number of symptoms. Two situations with damaged wires may lead to potential airbag system malfunction.

In limited circumstances the passenger side airbag may not deploy properly. Additionally, in limited circumstances, the passenger or driver’s side airbag may inadvertently deploy. Either situation may increase the risk of accident or injury.

 

What will Lincoln and your dealer do?

The Lincoln Motor Company has authorized your dealer to inspect both front seat wire harnesses for damage, repair or replace any damaged wires as necessary and cover the sharp edge of both front seat cushion frame with flocked tape free of charge (parts and labor).

 

How long will it take?

The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

 

What should you do?

Please call your dealer without delay to schedule a service appointment for Recall 20S37. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

Lincoln has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle.

Lincoln owners of 2017 Model Year or later vehicles affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your dealership if you would like to take advantage of this option. If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions.

The Lincoln Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. The Lincoln Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

 

COVID-19 (CORONAVIRUS)

Lincoln dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting client vehicles and vehicles used for Pickup & Delivery* both before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Lincoln and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.lincoln.com.

*Complimentary Lincoln Pickup & Delivery Service is available for all 2017 model year and newer Lincoln vehicles within the 4-year/50,000 mile New Vehicle Limited Warranty. Contact your preferred dealer for important details. Mileage limitations may apply.

 

Have you previously paid for this repair?

If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used.

You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to wire abrasion from the seat frame edge. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.

Refund requests may also be sent directly to The Lincoln Motor Company. To request your refund from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to The Lincoln Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you.

Detailed information regarding eligibility for Lincoln’s reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332.

 

What if you no longer own this vehicle?

If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

 

Can we assist you further?

If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-414.

 

Thank you for your attention to this important matter.

 

The Lincoln Motor Company

 

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Agosto de 2020

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S37 / Campaña 20V-414 de la NHTSA

2017 MKX
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

 

¿Cuál es el problema?

Su vehículo podría tener un arnés del asiento cuya protección del armazón del cojín del asiento no sea la adecuada. Como resultado de esto, el arnés del asiento delantero del conductor y/o del pasajero podría tener contacto con el borde del armazón del cojín del asiento cuando el ocupante utilice la función de inclinación.

 

¿Qué riesgo existe?

Con el tiempo, este contacto entre el arnés y el borde del armazón del cojín del asiento podría causar daño a uno o más de los veintiocho cables dentro del arnés. Los cables dañados podrían ocasionar diversos síntomas. Dos situaciones con cables dañados podrían generar un posible mal funcionamiento del sistema de la bolsa de aire. En limitadas circunstancias, la bolsa de aire lateral del pasajero podría no desplegarse correctamente. Adicionalmente, en situaciones restringidas, la bolsa de aire lateral del pasajero o del conductor podría desplegarse de forma involuntaria. Ambas situaciones podrían aumentar el riesgo de sufrir un accidente o lesiones.

 

¿Qué harán Lincoln y su distribuidor?

Lincoln Motor Company ha autorizado a su distribuidor a inspeccionar si hay daño en ambos arneses de los asientos delanteros, reparar o reemplazar los cables dañados, si fuera necesario y cubrir el borde filoso de ambos armazones de los cojines de los asientos delanteros con cinta aterciopelada sin costo alguno (piezas y mano de obra).

 

¿Cuánto tiempo tomará?

El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.

 

¿Qué debe hacer?

Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 20S37. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad.

Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor si desea aprovechar esta oportunidad.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

Lincoln Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Lincoln Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna.

Por lo tanto, le solicitamos que realice esta campaña lo antes posible.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

 

COVID-19 (CORONAVIRUS)

Los distribuidores Lincoln han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos de los clientes y de los vehículos utilizados para el servicio de retiro y entrega*, cada vez que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Lincoln y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.lincoln.com.

*El servicio complementario de retiro y entrega de Lincoln se encuentra disponible para vehículos Lincoln año de modelo 2017 y posteriores, dentro de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para obtener detalles importantes, póngase en contacto con el distribuidor de su preferencia. Podrían aplicar límites de millaje.

 

¿Ha pagado anteriormente por esta reparación?

Si usted ha pagado previamente por la reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos.

Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con la abrasión de los cables del borde del armazón del asiento. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.

También puede enviar las solicitudes de reembolso directamente a Lincoln Motor Company. Para solicitar un reembolso a Lincoln, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Lincoln Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado.

Comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Lincoln y los requisitos de documentación.

 

¿Qué pasa si usted ya no es el propietario del vehículo?

Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

 

¿Podemos hacer algo más por usted?

Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Lincolnowner.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.

Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety

Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 20V-414 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

 

The Lincoln Motor Company

 

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December, 2020

* * * IMPORTANT SAFETY RECALL REMINDER * * *

According to our records, your 2016 MKX has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.

 

Recall Number and Description:

20S37 – WIRE ABRASION TO SEAT FRAME

 

What is the issue?

Your vehicle may have a seat wiring harness with improper protection from the seat cushion frame. As a result, the front driver and/or passenger seat wiring harness could contact the seat cushion frame edge when the seat occupant uses the tilt function of the seat.

Over time, this contact between the wiring harness and the seat cushion frame edge may cause damage to one or more of the twenty-eight wires within the harness. The damaged wires may result in a number of symptoms. Two situations with damaged wires may lead to potential airbag system malfunction. In limited circumstances the passenger side airbag may not deploy properly. Additionally, in limited circumstances, the passenger or driver’s side airbag may inadvertently deploy. Either situation may increase the risk of accident or injury.

 

If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.

If you wish to contact us through the Internet, our address is: www.owner.lincoln.com.

Thank you for your attention to this very important matter.

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Deciembre de, 2020

* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *

SegUR nuestros registros, no se realizaron en sur 2016 MKX las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.

 

Número y descripción de la campaña:

20S37 – ABRASIÓN DEL ALAMBRE EN EL ARMAZÓN DEL ASIENTO

 

¿Cuál es el problema?

Su vehículo podría tener un arnés del asiento cuya protección del armazón del cojín del asiento no sea la adecuada. Como resultado de esto, el arnés del asiento delantero del conductor y/o del pasajero podría tener contacto con el borde del armazón del cojín del asiento cuando el ocupante utilice la función de inclinación.

Con el tiempo, este contacto entre el arnés y el borde del armazón del cojín del asiento podría causar daño a uno o más de los veintiocho cables dentro del arnés. Los cables dañados podrían ocasionar diversos síntomas. Dos situaciones con cables dañados podrían generar un posible mal funcionamiento del sistema de la bolsa de aire. En limitadas circunstancias, la bolsa de aire lateral del pasajero podría no desplegarse correctamente.

Adicionalmente, en situaciones restringidas, la bolsa de aire lateral del pasajero o del conductor podría desplegarse de forma involuntaria. Ambas situaciones podrían aumentar el riesgo de sufrir un accidente o lesiones.

 

Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.

Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.owner.lincoln.com.

Gracias por su atenciic en este asunto sumamente importante.

 

 

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FORD MOTOR COMPANY ISSUES THREE SAFETY RECALLS IN NORTH AMERICA

JUL 21, 2020 | DEARBORN, MICH.

DEARBORN, Mich., July 21, 2020 – Ford Motor Company is issuing three safety recalls in North America.

Safety recall for select 2016-20 Lincoln MKX and Nautilus vehicles with 16-way power seats
In affected vehicles, there may be insufficient clearance between the driver and/or front passenger seat wiring harness and the seat cushion pan, which could cause wiring harness abrasion. If certain wires in the seat wiring harness are damaged through contact with the seat cushion frame, the airbag system may not perform as intended in some circumstances, increasing the risk of injuries.

Ford is not aware of any reports of accident or injury related to this condition. This action affects 19,299 vehicles in the U.S. and federal territories, 4,262 in Canada and 1,023 in Mexico.

Affected vehicles were built at Oakville Assembly Plant from Nov. 11, 2014, to Jan. 24, 2020.

Dealers will install flocking tape on the exposed edge of the 16-way seat cushion frames, inspect the wire harness, and repair or replace as needed. The Ford reference number for this recall is 20S37.

Safety recall for select 2021 Ford F-650 and F-750 vehicles with 7.3-liter engine
Affected vehicles were built without certain thermal protection components intended to reduce the interior cabin floor and seat attachment temperatures. These missing components may include an underbody heat shield, a thermal insulator patch under the floor mat, or covers for the seat bolts and seat pedestal. In vehicles built without these thermal protection components, the interior cabin floor and seat attachments could reach elevated temperatures during certain high-load, high ambient temperature driving conditions. Continuous skin contact with elevated temperatures may lead to skin irritation or a minor burn.

Ford is not aware of any reports of accident or injury related to this condition. This action affects 1,299 vehicles in the U.S. and 31 in Canada.

Affected vehicles were built at Ohio Assembly Plant from March 18, to June 8, 2020.

Dealers will install the underbody heat shield, thermal insulator patch under the floor mat, seat base covers and seat bolt covers. The Ford reference number for this recall is 20S36.

Safety recall for select 2020 Ford Escape and Transit vehicles
In affected vehicles, the curtain airbag may not inflate properly during deployment, increasing the risk of injury during a crash.

Ford is not aware of any reports of accident or injury related to this condition. This action affects 68 vehicles in the U.S. and 12 in Canada.

Affected vehicles are as follows:

• 2020 Ford Escape vehicles built at Louisville Assembly Plant on March 18, 2020
• 2020 Ford Transit vehicles built at Kansas City Assembly Plant from Feb. 18 to March 19, 2020.

Dealers will replace the curtain airbag modules. The Ford reference number for this recall is 20S35.

 

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5 Affected Products

Vehicles

MAKE	MODEL	YEAR
LINCOLN	MKX	2016-2018
LINCOLN	NAUTILUS	2019-2020

 

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10 Associated Documents

Defect Notice 573 Report

RCLRPT-20V414-1161.PDF 217.078KB

 

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Recall Acknowledgement

RCAK-20V414-2074.pdf 244.509KB

 

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Miscellaneous Document – Press Release re Safety recall for select 2016-20 Lincoln MKX and Nautilus vehicles with 16-way power seats

RMISC-20V414-9346.pdf 285.007KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S37 Certain 2016-2018 Model Year MKX and 2019-2020 Model Year Nautilus Vehicles Equipped with 16-Way Power Front Seats – Wire Abrasion to Seat Frame

RCMN-20V414-0865.pdf 1018.867KB

 

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ISSUED Renotification Notice – Recall reminder re 20S37 – WIRE ABRASION TO SEAT FRAME

RCRN-20V414-5981.pdf 393.184KB

 

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Owner Notification Letter(Part 577)

RCONL-20V414-5597.pdf 213.936KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V414-4367.PDF 211.143KB

 

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V414-2486.PDF 211.332KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V414-6260.PDF 211.248KB

 

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Recall Quarterly Report #4, 2021-2

RCLQRT-20V414-7028.PDF 211.446KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V414&docType=RCL

 

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