September 11, 2019 NHTSA CAMPAIGN NUMBER: 19V651000
Front Seat Frames May Have Exposed Sharp Edges
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
NHTSA Campaign Number: 19V651
Manufacturer Ford
Motor Company
Components SEATS
Potential Number of Units Affected 311,907
Summary
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Remedy
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S29.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
December 12, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Safety Recall 19S29 – Supplement #1
Certain 2017 Model Year Explorer Vehicles Equipped with Power Seats
Seat Frame Burred Edge
New! REASON FOR THIS SUPPLEMENT
- Technical Information: Updated technical information for cleaning seat track
- Administrative and Parts Ordering: Updated to include Scotch-Brite pad
- Labor Allowances: Updated labor times
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Explorer | 2017 | Chicago | February 13, 2016 through October 25, 2017 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the power seat track may have an improperly finished edge leaving it with a sharp burr. There is a chance of injury to the hand if a customer were to reach between the seat and console, such as to retrieve a fallen object.
SERVICE ACTION
Dealers are to install flocked tape on seat track edge for power-equipped seats following the Technical Instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: Only power seat tracks require the flocked tape; some vehicles are equipped with driver-only power seat and tape will not be required for the manual passenger seats in these vehicles.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters were mailed the week of November 4, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
Safety Recall 19S29 – Supplement #1
Certain 2017 Model Year Explorer Vehicles Equipped with Power Seats
Seat Frame Burred Edge
OASIS ACTIVATION
OASIS was activated on September 12, 2019
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on September 12, 2019. Owner names and addresses are available.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they take care not to touch the seat track between the front seat and center console.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 19S29 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- New! Provision for Flocked Tape and Scotch-Brite pad or similar:
- Program Code: 19S29
- Misc. Expense: OTHER
- Amount:
- Up to $4.00
ATTACHMENT II
Safety Recall 19S29 – Supplement #1
Certain 2017 Model Year Explorer Vehicles Equipped with Power Seats
Seat Frame Burred Edge
New! LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Install Flock Tape on Driver Power Seat Only (Passenger Seat is Manual) | 19S29B | 0.4 Hours |
| Install Flock Tape on Both Driver and Passenger Power Seats | 19S29C | 0.7 Hours |
New! PARTS REQUIREMENTS / ORDERING INFORMATION
| Description | Order Quantity | Claim Quantity | Part Number |
| Flocked Tape (Roll length is 25 Meters, (82 ft). One Roll will cover approximately 41 vehicles) | Claim as MISC
OTHER up to $4.00 | KB5Z-19E523-A | |
| Scotch-Brite Pad or similar (for aid in cleaning seat frame, obtain locally, can be used multiple times) | |||
NOTE: Due to limited supply of Flocked Tape do not order unless needed, each roll will cover approximately 41 vehicles.
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2017 MODEL YEAR EXPLORER VEHICLES EQUIPPED WITH POWER SEATS — SEAT FRAME BURRED EDGE
OVERVIEW
In some of the affected vehicles, the power seat track may have an improperly finished edge leaving it with a sharp burr. There is a chance of injury to the hand if a customer were to reach between the seat and console, such as to retrieve a fallen object. Dealers are to install flocked tape on seat track edge for power-equipped seats following the Technical Instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: Only power seat tracks require the flocked tape; some vehicles are equipped with driver-only power seat and tape will not be required for the manual passenger seats in these vehicles.
SERVICE PROCEDURE
WARNING: Use caution while cleaning the edges of the seat track, edges may have burr’s that can cause personal injury.
NOTE: If the seat frame is cold, allow the vehicle to warm up with the floor blower on to aid the tape to adhere
NOTE: A video of the service procedure can be found by clicking the video icon.
1. Raise the seat to the highest position.
2. Scuff the highlighted areas using a Scotch-Brite pad. Using Isopropyl Alcohol and a disposable white paper towel, clean the highlighted areas until no visible oil or residue is present on the paper towel. See Figure 1.
NOTE: Seat shown on bench for clarity.
3. Obtain a roll of flocked tape part number KB5Z-19E523-A.
4. Measure and cut one piece of flocked tape 190 mm (7.5 in) in length. See Figure 2.
5. Take the 190 mm (7.5 in) piece of flocked tape fold and cut it in half length wise into two equal strips.
See Figure 3.
6. Measure and cut one piece of flocked tape 57.15 mm (2.25 in) in length. See Figure 4.
7. Take the 57.15 mm (2.25 in) piece of flocked tape fold and cut it in half length wise into two equal strips. See Figure 5.
8. Measure and cut one piece of flocked tape 38.1 mm (1.5 in) in length. See Figure 6.
9. Peel off the backing and apply one of the 57.15 mm (2.5 in) strips of flocked tape to the front inboard seat frame. See Figure 7.
10. Using one 190 mm (7.5 in) strip of flocked tape, peel the backing off and apply it to the front half of the inboard seat frame. See Figure 8.
11. Using the 38.1 mm (1.5 in) piece of uncut flocked tape, peel the backing off and apply it to the middle tab. See Figure 9.
12. Using the second strip of 190 mm (7.5 in) flocked tape, peel off backing and apply to the lower rear portion of the inboard seat frame bracket. See Figure 10.
13. Using the second strip of 57.15 mm (2.5 in) flocked tape, peel the backing off and apply it to the seat frame upper edge. See Figure 11.
NOTE: Position seat belt buckle towards the front of the vehicle and downward for best access.
14. Return the seat back to its original position.
November 2019
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 19S29 / NHTSA Recall 19V-651
2017 Explorer
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, the inboard power seat track may have a sharp burr due to an improperly finished edge. |
| What is the risk? | You could injure your hand if you reach between the front seat and center console, such as to retrieve a fallen object. |
| What will Ford and your dealer do? | Parts for repair are expected to be available week of November 18, 2019, you can contact your dealership to schedule an appointment after that time. Ford Motor Company has authorized your dealer to install flocked tape over seat track edge free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer after November 18, 2019 and request a service date for Recall 19S29. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-651. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Noviembre de 2019
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 19S29 / Campaña 19V-651 de la NHTSA
2017 Explorer
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | Es posible que la corredera interna del asiento eléctrico de su vehículo posea una rebaba puntiaguda debida a un borde incorrectamente acabado. |
| ¿Qué riesgo existe? | Podría lesionarse la mano si se acerca a la zona entre el asiento delantero y la consola central, por ejemplo, al intentar recuperar un objeto. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | Se espera que las piezas de la reparación estén disponible la semana del 18 de noviembre de 2019. Puede ponerse en contacto con su distribuidor para programar una cita después de esa fecha. Ford Motor Company ha autorizado a su distribuidor a instalar una cinta aterciopelada en el borde de la corredera del asiento sin costo alguno para usted (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. |
| ¿Qué debe hacer? | Llame a su distribuidor después del 18 de noviembre de 2019 y solicite una cita de servicio para realizar la campaña 19S29. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 19V-651 de la NHTSA. |
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
September 12, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 19S29
Certain 2017 Model Year Explorer with Power Seats
Seat Frame Burred Edge
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Explorer | 2017 | Chicago | February 13, 2016 through October 25, 2017 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the power seat track may have an improperly finished edge leaving it with a sharp burr. There is a chance of injury to the hand if a customer were to reach between the seat and console, such as to retrieve a fallen object.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers the month of October when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail week of October 14 when it is anticipated that parts will be available to complete repairs.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Ford Media Center
FORD MOTOR COMPANY ISSUES SAFETY RECALL FOR
SELECT 2017 EXPLORER VEHICLES FOR A SHARP SEAT FRAME EDGE
Sep 13, 2019 | DEARBORN, Mich.
DEARBORN, Mich., Sept. 13, 2019 – Ford Motor Company is issuing a safety recall for select 2017 Ford Explorer vehicles for an improperly coined seat-frame edge. Affected vehicles are equipped with power seats and may have seat frames with sharp edges. Customers could come in contact with the sharp edges when reaching between the power front seat and center console, presenting the risk of injury.
Ford is aware of 31 reports of hand injuries attributed to this condition.
This action affects 311,907 vehicles in the United States and federal territories, 23,380 in Canada and 3,045 in Mexico.
Affected vehicles were built at Chicago Assembly Plant from Feb. 13, 2016, to Oct. 25, 2017.
Dealers will install flocked tape to the exposed edge and tab on the inboard side of the power seat frames. Customers are advised to use caution and avoid contact with the seat frame edge until the repair is completed. The Ford reference number for this recall is 19S29.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | EXPLORER | 2017 |
13 Associated Documents
Manufacturer Notices(to Dealers,etc)- Safety Recall 19S29 – Supplement #1
RCMN-19V651-4124.pdf 1566.062KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V651-8834.PDF 211.151KB
Defect 573 Report
RCLRPT-19V651-1316.PDF 213.961KB
Recall Acknowledgement
RCAK-19V651-7741.pdf 244.539KB
Recall 573 Report – Amendment 1
RCLRPT-19V651-2560.PDF 213.962KB
Miscellaneous Document – Ford Media Center – FORD MOTOR COMPANY ISSUES SAFETY RECALL FOR SELECT 2017 EXPLORER VEHICLES FOR A SHARP SEAT FRAME EDGE
RMISC-19V651-7100.pdf 87.947KB
Recall 573 Report – Amendment 2
RCLRPT-19V651-7260.PDF 214.03KB
Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 19S29
RCMN-19V651-2312.pdf 184.644KB
ISSUED Renotification Notice
RCRN-19V651-2901.pdf 1294.708KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V651-0109.PDF 211.257KB
Owner Notification Letter(Part 577)
RCONL-19V651-4215.pdf 93.367KB
Manufacturer Notices(to Dealers,etc)- Safety Recall 19S29 Certain 2017 Model Year Explorer Vehicles Equipped with Power Seats Seat Frame Burred Edge
RCMN-19V651-9214.pdf 2947.745KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V651-5927.PDF 211.348KB
Latest Recalls Documents
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S29.
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