Safety Recall 19S29 – Seat Frame Burred Edge – 2017 Ford Explorer

September 11, 2019 NHTSA CAMPAIGN NUMBER: 19V651000

Front Seat Frames May Have Exposed Sharp Edges

Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.

 

NHTSA Campaign Number: 19V651

Manufacturer Ford Motor Company

Components SEATS

Potential Number of Units Affected 311,907

 

Summary

Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.

 

Remedy

Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall is expected to begin October 14, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S29.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if you Vehicle has a Recall


AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Explorer 2017 Chicago February 13, 2016 through October 25, 2017

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the power seat track may have an improperly finished edge leaving it with a sharp burr. There is a chance of injury to the hand if a customer were to reach between the seat and console, such as to retrieve a fallen object.

 

SERVICE ACTION

DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers the month of October when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.

 

CUSTOMER NOTIFICATION

Owners of record will be notified via first-class mail week of October 14 when it is anticipated that parts will be available to complete repairs.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory prior to delivery.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.


1 Affected Product

Vehicle

MAKE MODEL YEAR
FORD EXPLORER 2017

6 Associated Documents

Defect 573 Report

RCLRPT-19V651-1316.PDF 213.961KB

Download (PDF, 209KB)


Recall Acknowledgement

RCAK-19V651-7741.pdf 244.539KB

Download (PDF, 239KB)


Recall 573 Report – Amendment 1

RCLRPT-19V651-2560.PDF 213.962KB

Download (PDF, 209KB)


Miscellaneous Document – Ford Media Center – FORD MOTOR COMPANY ISSUES SAFETY RECALL FOR SELECT 2017 EXPLORER VEHICLES FOR A SHARP SEAT FRAME EDGE

RMISC-19V651-7100.pdf 87.947KB

Download (PDF, 86KB)


Recall 573 Report – Amendment 2

RCLRPT-19V651-7260.PDF 214.03KB

Download (PDF, 209KB)


Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 19S29

RCMN-19V651-2312.pdf 184.644KB

Download (PDF, 180KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V651&docType=RCL


 

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Last update on 2019-10-05 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-10-05 / Affiliate links / Images from Amazon Product Advertising API

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