Safety Recall 19S55 – Spare Tire Bead Damage – 2020 Ford F-150

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December 18, 2019 NHTSA CAMPAIGN NUMBER: 19V903000

Damaged Spare Tire Can Lose Air Pressure or Detach

The damage can cause the tire to rapidly lose air pressure or detach from the wheel, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V903

Manufacturer Ford Motor Company

Components TIRES

Potential Number of Units Affected 33

 

Summary

Ford Motor Company (Ford) is recalling certain 2020 F-150 trucks equipped with 17-inch spare tires. The spare tire could have been damaged when it was installed on the rim.

 

Remedy

Ford will notify owners, and dealers will replace the spare tire, free of charge. The recall is expected to begin January 13, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S55.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


December 19, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S55
Certain 2020 Model Year F-150 Vehicles
Spare Tire Bead Damage

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
F-150 2020 Dearborn November 10, 2019 through November 21,

2019

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In all the affected vehicles, the spare tire may have been damaged along the tire bead area during the mounting process. This may result in rapid loss of air pressure in the spare tire and tire detachment from the wheel.

NOTE: Original factory installed tires other than the spare tire are unaffected.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the spare tire. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of January 13, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S55
Certain 2020 Model Year F-150 Vehicles
Spare Tire Bead Damage

 

OASIS ACTIVATION

OASIS will be activated on December 19, 2019.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on December 19, 2019. Owner names and addresses will be available by January 31, 2019.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

TIRE REPLACEMENT GUIDELINES

  • Spare must be replaced regardless of condition, mileage, or the remaining tread on the tire.
  • Ford Motor Company will only pay claims for replacement tires ordered through the Ford Tire Program.
  • Use only the approved tire part number listed in Attachment II.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS   

Refunds are not approved for this program.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
    • Ford vehicles – 3 years or 36,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number (19S55) is the sub code. o Enter the complete tire part number (9OO1 748120572)
    • DOT codes from the NEW (replacement) tires should be entered in the Test Results section and Type “Replacement Tire DOT Code” fields.
    • DOT codes from the OLD (replaced) tires should be entered in the Test Results section and type “Replaced Tire DOT Code” fields
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.


ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S55
Certain 2020 Model Year F-150 Vehicles
Spare Tire Bead Damage

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Spare Tire Replacement

NOTE: Balancing is not required

19S55B 0.4 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Description Order Quantity Claim Quantity Part Number
LT245/70R17 119/116S Goodyear Wrangler A/T Adventure w/ Kevlar Tire 1 1 9OO1 748120572

 

TIRE ORDERING INFORMATION:  

To order the approved replacement tire, contact your local ATW program participating Goodyear Distributor.

  • To find a local Goodyear Distributor to service your dealership, use the Supplier Locator on the Tire Account Activity Center Home Page (FMCDealer.com/Parts & Service Tab/Parts Product Line Information/Tires Home Page/Tire Account Activity Center).
  • If you do not have a local Goodyear Distributor to service your area, contact the Goodyear Infolink to place a direct order at 1-800-755-2772.

If you need assistance ordering tires, please contact Tire Program Headquarters at 1-888-353-3251 or tirehelp@automed5.com.

 

TIRE PRICES

For the latest prices on these replacement tires refer to the Tire Sales Tool accessible from the Tires Home Page (FMCDealer.com/Parts & Service/Parts Product Line Information/Tires/Tire Sales Tool).

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2020 MODEL YEAR F – 150 VEHICLES — SPARE TIRE BEAD DAMAGE

 

SERVICE PROCEDURE

1. If equipped, unlock and remove the spare tire lock.

2. Lower and remove the spare tire from the vehicle.

3. Dismount and remove the spare tire from the wheel.  Please follow the Workshop Manual (WSM) procedures in Section 204-04A.

NOTE:  Clearly record the DOT codes of the original spare tire and the new spare tire on the repair order. Be sure the DOT codes are easily distinguishable, as this information will be used during claim submission.

4. Mount the new spare tire onto the wheel. Please follow the Workshop Manual (WSM) procedures in Section 204-04A.

NOTE:  It is not necessary to balance the new spare tire.

5. Re-mount and secure the spare tire to the vehicle.

NOTE: When re-mounting the spare tire to the vehicle, tighten to the point where the spare tire carrier ratchets or slips. The spare tire carrier does not allow you to over-tighten.

6. If equipped, re-install the spare tire lock.

 

TIRE DISABLING

Tires removed from vehicles must immediately be made unusable by one of the following methods: cutting one sidewall circumferentially at a minimum of 6 inches in length, cutting the bead with bolt cutters or drilling a one-inch diameter hole through the sidewall.

 


January 2020

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S55 / NHTSA Recall 19V903

2020 F-150 Ford Truck
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, it may be possible that your spare tire was damaged during the mounting process.
What is the risk? This may result in rapid loss of air pressure in the spare tire and tire detachment from the wheel, increasing the risk of a crash. Original factory installed tires other than the spare tire are unaffected.
What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace your spare tire free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall 19S55. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.

Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.

For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V903.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 


Enero de 2020

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 19S55 / Campaña 19V903 de la NHTSA

2020 F-150 Ford Truck
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.

Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? Es posible que en su vehículo se haya dañado la llanta de refacción durante el proceso de montaje.
¿Qué riesgo existe? Esto podría ocasionar una pérdida rápida de aire en la llanta de refacción, además, la llanta podría desprenderse de la rueda, lo cual aumenta el riesgo de choque. Las llantas originales instaladas de fábrica, que no son la llanta de refacción no se ven afectadas.
¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar la llanta de refacción sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 19S55. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia de dicho aviso al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m. (hora local).

PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción #3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.

Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m. (hora local).

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 19V903 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 


FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA

DEC 20, 2019 | DEARBORN, MICH.

DEARBORN, Mich., Dec. 20, 2019 – Ford Motor Company is issuing two safety recalls in North America. Details are as follows:

 

Safety recall for select 2006-10 Ford Fusion, Mercury Milan and Lincoln MKZ vehicles

Ford is issuing a safety recall for select 2006-10 Ford Fusion, Mercury Milan and Lincoln MKZ vehicles. In some affected vehicles, a normally closed valve inside the hydraulic control unit may stick open, which could result in extended brake pedal travel, potentially increasing the risk of a crash.

Ford is aware of 15 reports of accidents and two injuries that may be related to this condition. This action affects 600,166 vehicles in the U.S. and federal territories. Affected vehicles were built at Hermosillo Assembly Plant from Feb. 22, 2006, to July 15, 2009.

Dealers will inspect the hydraulic control unit for signs of stuck or slow-responding valves and replace the unit, if necessary. The system will be pressure-flushed with DOT 4 brake fluid and the DOT 3 reservoir cap will be replaced with a new DOT 4 cap. The Ford reference number for this recall is 19S54.

 

Safety recall for select 2020 Ford F-150 vehicles for spare tire bead damage

Ford is issuing a safety recall for the spare tire on select 2020 Ford F-150 vehicles. In some affected vehicles, the spare tire bead area may have been damaged when it was mounted onto the wheel assembly. Cuts or tears can potentially damage the bead wire, leading to corrosion over time. Bead-wire corrosion can cause separation of the bead wire, resulting in a rapid loss of air pressure and the tire detaching from the wheel.

Ford is not aware of any reports of accident or injury related to this condition. This action affects 33 vehicles in the U.S. and 51 in Canada. Affected vehicles were built at Dearborn Truck Plant during Nov. 10-21, 2019.

Dealers will replace the spare tire. The Ford reference number for this recall is 19S55.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
FORD F-150 2020

 


9 Associated Documents

ISSUED Renotification Notice

RCRN-19V903-6909.pdf 160.749KB

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Recall Quarterly Report #1, 2020-1

RCLQRT-19V903-4767.PDF 211.135KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V903-8690.pdf 92.271KB

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Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S55

RCMN-19V903-5114.pdf 183.428KB

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Recall Acknowledgement

RCAK-19V903-9180.pdf 244.121KB

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Defect Notice 573 Report

RCLRPT-19V903-6335.PDF 213.779KB

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Miscellaneous Document – Media Correspondence

RMISC-19V903-6415.pdf 239.312KB

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Recall Quarterly Report #2, 2020-2

RCLQRT-19V903-8471.PDF 211.238KB

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Recall Quarterly Report #3, 2020-3

RCLQRT-19V903-2023.PDF 211.319KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V903&docType=RCL

 


 

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