Safety Recall 20S04 – Rear Suspension Toe Link Replacement – 2013-2018 Ford Flex, Lincoln MKT, Police Interceptor Sedan, & Taurus SHO with Performance Pack Vehicles

February 10, 2020 NHTSA CAMPAIGN NUMBER: 20V072000

Rear Suspension Toe Links May Fracture

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

 

NHTSA Campaign Number: 20V072

Manufacturer Ford Motor Company

Components SUSPENSION

Potential Number of Units Affected 211,207

 

Summary

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

 

Remedy

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners will be notified about the recall beginning March 2, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be in summer of 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford’s number for this recall is 20S04.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if you Vehicle has a Recall


February 11, 2020

TO: All U.S.Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 20S04
Certain 2013-2018 Model Year Flex, MKT, Police Interceptor Sedan, and Taurus
SHO with Performance Pack Vehicles
Rear Suspension Toe Link Replacement

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Flex 2013-2018 Oakville September 12, 2011 through June 1, 2017
MKT September 12, 2011 through June 1, 2017
Police Interceptor Sedan Chicago August 25, 2011 through June 1, 2017
Taurus SHO with Performance Pack August 25, 2011 through June 1, 2017

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In all of the affected vehicles, full suspension jounce and rebound travel, over time, may increase the bending stress on the rear suspension toe link(s), which may result in toe link fracture. A customer with a fractured toe link may experience noise, unusual vehicle handling characteristics, or difficulty controlling the vehicle. A fracture of a toe link while driving increases the risk of a crash.

 

SERVICE ACTION

DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers in late third quarter 2020 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.

IMPORTANT:  Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

 

CUSTOMER NOTIFICATION

Owner letters are expected to be mailed the week of March 2, 2020. Owners of record will again be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory prior to delivery.

 

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

Sincerely,

David J. Johnson

 



18 Affected Products

Vehicles

MAKE MODEL YEAR
FORD FLEX 2013-2018
FORD TAURUS 2013-2018
LINCOLN MKT 2013-2018

4 Associated Documents

Manufacturer Notices(to Dealers,etc) – Dealer NOtification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 20S04 Certain 2013-2018 Model Year Flex, MKT, Police nterceptor Sedan, and Taurus SHO with Performance Pack Vehicles Rear Suspension Toe Link Replacement

RCMN-20V072-4484.pdf 113.048KB

Download (PDF, 110KB)


Miscellaneous Document – Press Release re Ford Motor Company Issues Safety Recall For Select Vehicles for Rear Toe Link Fractures

RMISC-20V072-7816.pdf 55.059KB

Download (PDF, 54KB)


Defect Notice 573 Report

RCLRPT-20V072-9050.PDF 216.093KB

Download (PDF, 211KB)


Recall Acknowledgement

RCAK-20V072-9080.pdf 244.843KB

Download (PDF, 239KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V072&docType=RCL

 


 

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Last update on 2020-04-07 / Affiliate links / Images from Amazon Product Advertising API

Rear Suspension

Last update on 2020-04-07 / Affiliate links / Images from Amazon Product Advertising API

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