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December 4, 2019 NHTSA CAMPAIGN NUMBER: 19V864000
Tailgate May Open Unexpectedly
Unintended tailgate opening may allow unrestrained cargo to fall out of the truck bed and become a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 19V864
Manufacturer Ford Motor Company
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 231,664
Summary
Ford Motor Company (Ford
) is recalling certain 2017-2019 Super Duty F-250, F-350, and F-450 trucks equipped with an electric tailgate latch release switch mounted in the tailgate handle. Water may enter the electrical wiring system and cause a short circuit, activating the switch and releasing the tailgate latches.
Remedy
Ford will notify owners, and dealers will modify the tailgate/frame wiring harnesses by adding jumper pigtails to isolate the tailgate release control circuits and will install a new tailgate handle release switch, free of charge. The recall is expected to begin January 20, 2020. Owners may contact Ford
customer service at 1-866-436-7332. Ford
’s number for this recall is 19S48.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
May 5, 2020
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S48 – Supplement #1
Certain 2017-2019 Model Year F-250-F-450 Vehicles
Unintended Tailgate Opening
REASON FOR THIS SUPPLEMENT
Updated with a Customer Information Sheet attachment to be provided to customers and a clarifying note indicating the tailgate is required to perform the complete repair but does not need to be installed on the vehicle.
AFFECTED VEHICLES
Vehicle | Model Year | Assembly Plant | Build Dates |
F-250-F-450 | 2017-2019 | Kentucky | October 8, 2015 through November 3, 2019 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In all of the affected vehicles, water entry into the electrical system could cause the tailgate to unlatch and possibly open while the vehicle is being driven or is stationary. When the unintended tailgate opening occurs, there is a risk of damage to the tailgate and/or loss of cargo, with a resultant risk to traffic.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to modify the tailgate/frame wiring harnesses by adding jumper pigtails to isolate the tailgate release control circuits and install a new tailgate handle release switch. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: The tailgate is required to perform the complete repair but does not need to be installed on the vehicle.
Customer Information Sheet: At the completion of this repair, dealership service management is to provide a copy of the “Customer Information Sheet” that is posted with this bulletin to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of January 20, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford
has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford
Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford
Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford
to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with unintended tailgate opening issues.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS
Description | Order Quantity | Part Number |
Tailgate Jumper Harness Kit | 1 | KC3Z-14A411-C![]() |
Tailgate Handle Release Switch | 1 | GB5Z-9C888-A![]() |
Motorcraft® Electrical Grease (One 3 oz. tube will service approximately 15 vehicles) | 1 | XG-12 ![]() |
CERTAIN 2017-2019 MODEL YEAR F-250-F450 VEHICLES — UNINTENDED TAILGATE OPENING
OVERVIEW
In all of the affected vehicles, water entry into the electrical system could cause the tailgate to unlatch and possibly open while the vehicle is being driven or is stationary. When the unintended tailgate opening occurs, there is a risk of damage to the tailgate and/or loss of cargo, with a resultant risk to traffic. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to modify the tailgate/frame wiring harnesses by adding jumper pigtails to isolate the tailgate release control circuits and install a new tailgate handle release switch. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: The tailgate is required to perform the complete repair but does not need to be installed on the
vehicle.
Customer Information Sheet: At the completion of this repair, dealership service management is to
provide a copy of the “Customer Information Sheet” that is posted with this bulletin to the vehicle owner.
SERVICE PROCEDURE
1. Disconnect the negative battery cable(s) and position aside. Please follow the Workshop Manual (WSM) procedures in Section 414-01.
2. Using the vehicle spare tire rod, lower the spare tire and secure it out of the way using a ratchet strap or other similar device.
3. Position the vehicle on a hoist. Please follow the WSM procedures in Section 100-02.
4. Detach the wire harness push pin retainers located on the left hand (LH) side of the trailer hitch frame.
Disconnect inline connector C4003 and the rear parking aid camera connector (digital camera system connector shown, analog camera system connector similar). See Figure 1.
5. Blow dry both halves of C4003 with compressed air.
Complete Tailgate Jumper Harness Part Kit
ITEM | DESCRIPTION | QUANTITY |
A | Dual Wall Heat Shrink Tubing | 8 |
B | Delete Caps | 2 |
C | Female end of New Jumper Pigtail | 1 |
D | Male end of New Jumper Pigtail | 1 |
E | Convolute (Long) | 2 |
F | Convolute (Short) | 2 |
G | Push Pin Tie Strap | 1 |
6. Measure 140 mm (5.5 in) from the back of the female end of C4003. See Figure 3.
NOTE: If a service pigtail was installed, it is possible that the wire colors will not match the figures below.
7. Remove the tape and convolute back 140 mm (5.5 in) from the back of the female end of C4003.
See Figure 4.
NOTE: If a service pigtail was installed, it is possible that the wire colors will not match the figures below.
The wires in cavity’s 1 and 2 will remain the affected wires.
8. Cut the Green-White (GN-WH) wire (cavity 1) 50 mm (1.9 in) from the back side of the C4003 female end. See Figure 5.
9. Cut the Brown-Yellow (BN-YE) wire (cavity 2) 50 mm (1.9 in) from the back side of the C4003 female end. See Figure 6.
10. Install a piece of dual wall heat shrink tube on the GN-WH and BN-YE wires making sure the end of the wire is located in the middle of the tube. Evenly heat up the heat shrink tube until the heat shrink tube sealant bubbles out of both ends. See Figure 7.
NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed.
11. Strip 9.5 mm (3/8 in) of the GN-WH and BN-YE wire insulation on the female connector harness side. See Figure 8.
12. Strip 9.5 mm (3/8 in) of insulation from the GN-WH and BN-YE wires on the new jumper pigtail female connector end. See Figure 9.
13. Place a piece of dual wall heat shrink tube onto each GN-WH and BN-YE wires. Making a bend in the wires will prevent the heat shrink tubes from falling off. See Figure 10.
NOTE: Do not leave any stray strands of wire poking outwards as this may puncture the heat shrink tube when heated.
14. Install the female end of the new jumper pigtail to the corresponding wire colors of the female end of the vehicle harness by twisting the exposed wires together. See Figure 11.
15. Solder the twisted wires of the female connector. See Figure 12.
NOTE: Keep the heat shrink tubes away from the soldering iron.
16. Measure 140 mm (5.5 in) from the back of the male end of C4003. See Figure 13.
17. Remove and discard the wire harness push pin tie strap and remove the tape and convolute back 140 mm (5.5 in) from the back of the male end of C4003. See Figure 14.
18. Cut the GN-WH wire (cavity 1) 50 mm (1.9 in) from the back side of the C4003 male end.
See Figure 15.
19. Cut the BN-YE wire (cavity 2) 50 mm (1.9 in) from the back side of the C4003 male end.
See Figure 16.
20. Install a piece of dual wall heat shrink tube on the GN-WH and BN-YE wires making sure the end of the wire is located in the middle of the tube. Evenly heat up the heat shrink tube until the heat shrink tube sealant bubbles out of both ends. See Figure 17.
NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed.
21. Strip 9.5 mm (3/8 in) of the GN-WH and BN-YE wire insulation on the male connector harness side.
See Figure 18.
22. Strip 9.5 mm (3/8 in) of insulation from the GN-WH and BN-YE wires on the new jumper pigtail male connector end. See Figure 19.
23. Place a piece of dual wall heat shrink tube onto each GN-WH and BN-YE wires. Making a bend in the wires will prevent the heat shrink tube from falling off. See Figure 20.
NOTE: Do not leave any stray strands of wire poking outwards as this may puncture the heat shrink tube when heated.
24. Install the male end of the new jumper pigtail to the corresponding wire colors of the male end of the vehicle harness by twisting the exposed wires together. See Figure 21.
25. Solder the twisted wires of the male connector. See Figure 22.
NOTE: Keep the heat shrink tubes away from the soldering iron.
26. Position the dual wall heat shrink tubes over the solder joints making sure the joints are located in the middle of the tubes. Evenly heat up the heat shrink tubes until the heat shrink tube sealant bubbles out of both ends. See Figure 23.
NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed.
27. Cut to fit the new convolute and properly recover the wiring and secure using electrical tape.
See Figure 24.
28. Apply some Motorcraft ® electrical grease (XG-12) to the male side of C4003. Inject the grease straight from the tube filling the connector cavity halfway being careful not to bend or damage any terminals.
29. Reconnect all previously disconnected connectors.
30. Attach the rear parking aid camera connector, the inline C4003 and the new jumper pigtail assembly push pin retainers into the vehicle frame in the specified locations. Install the new push pin tie strap into the frame. Position the male side of the C4003 harness over the tie strap. Secure the tie strap around the harness and trim any excess length of the tie strap. See Figures 25 and 26.
Completed Wiring Harness Modification
31. Remove the ratchet strap or similar device, raise the spare tire, and replace the spare tire rod inside the vehicle in the proper location.
NOTE: Place the new delete caps included with the tailgate jumper harness part kit into the glove box.
If the original delete cap/kit sealable bag is present in the glove box, place the new delete caps inside of it.
32. Connect the negative battery cable(s). Please follow the Workshop Manual (WSM) procedures in Section 414-01.
NOTE: Camera alignment is not required.
33. Replace the tailgate release switch. Please follow the WSM procedures in section 501-14. This completes the repair.
Safety Recall 19S48 Unintended Tailgate Opening
2017-2019 Model Year F-250-F450 Vehicles
Customer Information Sheet
Thank you for having Safety Recall 19S48 completed on your vehicle.
Improvements have been made to your vehicle’s electronic tailgate system to prevent unintended tailgate opening caused by the tailgate handle release switch or tailgate wiring harness. These improvements are designed to prevent unintended tailgate openings. However, there are other factors that can cause your tailgate to appear to be closed, but not fully latched, leading to the tailgate opening. Below is a list of some additional scenarios that could lead to the tailgate opening. These could include:
- the inadvertent activation of the remote-control tailgate release button on your key fob;
- the inadvertent activation of the interior console mounted tailgate release button;
- the inadvertent activation of the tailgate release by pressing the 5/6 button on the driver door keypad an extra time at the end of a key code entry (if equipped);
- the use of a tonneau cover or other aftermarket accessories may stop your tailgate from fully latching;
- the improper alignment of the tailgate
Please remember to check that your tailgate is closed prior to driving. For further information regarding electronic tailgate operation, please refer to your vehicle Owner Manual.
Please keep this letter with your vehicle’s Owner Manual for future reference. Sincerely,
Ford Motor Company
Ford Customer Service Division
FORD
MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA
DEARBORN, Mich., Dec. 6, 2019 – Ford Motor Company is issuing two safety recalls in North America.
Safety recall for select 2017-19 Ford F-250, F-350 and F-450 Super Duty vehicles for unintended tailgate opening
Ford is issuing a safety recall for select 2017-19 Ford
F-250, F-350 and F-450 Super Duty vehicles for unintended tailgate opening. In affected vehicles with an electric tailgate latch-release switch mounted in the tailgate handle, water entering the electrical wiring system may cause a short circuit, resulting in unintended switch activation and release of the tailgate latches. This could cause the tailgate to open unintentionally, whether the vehicle is in motion or stationary. This condition may result in the loss of unrestrained cargo, increasing the risk of a crash. Vehicles with a mechanical tailgate release handle are not affected.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 231,664 vehicles in the U.S. and federal territories and 29,953 in Canada.
Affected vehicles were built at Kentucky Truck Plant from Oct. 8, 2015, to Nov. 3, 2019.
Dealers will modify the tailgate frame wiring harnesses by adding jumper pigtails to isolate the tailgate release control circuits and install a new tailgate handle release switch. The Ford reference number for this recall is 19S48.
Safety recall for select 2020 Ford Explorer and 2020 Lincoln
Aviator vehicles with 3.0-liter engines
Ford is issuing a safety recall for select 2020 Ford
Explorer and 2020 Lincoln
Aviator vehicles. In some affected vehicles, the convolute protective sleeve on the liquid fuel line is not long enough, which may allow for potential hard contact with the convolute-protected vapor fuel line. Over time, with vibration and engine roll, hard contact between the two fuel lines could cause the convolute on the vapor fuel line to rub through the plastic liquid fuel line. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford is not aware of any reports of accident, injury or fire related to this condition.
This action affects 3,858 vehicles in the U.S. and federal territories, 35 in Canada, and seven in Mexico.
Affected vehicles were built at Chicago Assembly Plant:
- Ford
Explorer vehicles built Jan. 18-July 17, 2019
- Lincoln
Aviator vehicles built Jan. 15-July 17, 2019
Dealers will inspect vehicles for a full-length yellow-colored protective convolute on the liquid fuel line. If the convolute does not cover the full length of the liquid fuel line, dealers will remove the existing convolute, replace it with one that has the correct length and secure it with a tie strap. The Ford reference number for this recall is 19S49.
Attachment to Transaction ID: 19-00502-23684-10 (Original Report)
Ford Identification Code: 19S48
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
October – December, 2018
NHTSA opened Preliminary Evaluation (PE18-011) on October 12, 2018 regarding reports of unintended tailgate opening while the vehicle was in motion on 2017 model year Super Duty vehicles equipped with a power release tailgate. The agency’s investigation was to assess the scope, frequency and safety consequences of tailgate opening while the vehicle is in motion. NHTSA indicated receipt of five allegations of uncommanded tailgate opening while the vehicle is in motion, and referenced two similar reports to Transport Canada.
Ford initiated an in-depth investigation into this subject, including analyisis of field data and field return parts. Ford
provided a response to NHTSA’s Information Request on December 20, 2018. In that response, Ford
summarized its investigation to date. The overall rate of reports of inadvertent tailgate opening while driving from any cause in the subject vehicles was low at approximately 2.5 R/1000. Analysis found some reports pertained to user inadvertently opening the tailgate by activation of properly functioning features such as the tailgate release switch in the instrument panel, the key FOB, or the B-pillar key pad. In other cases, analysis found water in the release switch or an in-line connector in the tailgate harness, resulting in a short circuit that could potentially release the tailgate latch. The rate of reports alleging inadvertent tailgate opening while driving caused by water entry into the electrical system was approximately 0.9 R/1000.
Inspections of employee vehicles were also conducted to further understand performance of vehicles with varying mileage and time in service. An employee vehicle that was reported to have experienced an inadvertent opening was also inspected and no water in the electrical system was found. The employee stated they likely inadvertently activated the tailgate opening feature on the key fob.
Based on an overall low rate of reports and the multiple ways in which a tailgate could open, Ford’s assessment was that this subject did not present an unreasonable safety risk. Ford
stated this subject would continue to be monitored and analyzed.
January – October, 2019
Ford continued to monitor field data and review returned parts. This included detailed engineering inspection of wiring harnesses and associated components from approximately 70 verified field occurences. Consistent with prior analyses, inspection of the complaint vehicle parts found evidence of water in various electrical components, including wiring harness connectors, eyelets, splices or the tailgate switch. Several were found to result from aftermarket modifications or prior vehicle damage. This information was used to further the investigation and to develop and incorporate various wiring and switch robustness actions into production.
Ford also reviewed FCA field service actions 18V486 and 19V347 relating to unintended tailgate opening on Ram pickup trucks with a power locking tailgate. Based on the recall paperwork, the condition on those vehicles was found to relate to a mechanical fracture of a component within the power lock control assembly, with an estimated defect percentage of 100% as stated in their filing with the agency. In contrast, Ford
’s statistical analysis for Super Duty vehicles projected an estimated lifetime occurrence rate of approximately 3% for this issue.
Ford conducted periodic reviews of this subject with NHTSA, and discussed how best to address customer concerns should their vehicle experience this issue. Throughout September and October 2019, Ford
and the agency continued to discuss this subject and Ford
’s desire to proceed with a customer satisfaction campaign to address any customer concerns.
November, 2019
Ford and the agency continued to discuss this subject and how to resolve this investigation.
On November 25, 2019, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
Additional Supplier Information
Company Name: PKC Group
Address 1: 36555 Corporate Dr
Address 2: Suite 300
City: Farmington Hills
State: Michigan
Zip Code: 48331
Country: USA
Company Contact Information
First Name: Ajene
Last Name: Wallace
Position: EDS & Components Sales and Engineering Director
Phone: 248-521-5182
E-mail: ajene.wallace@pkcgroup.com
Company Name: Stoneridge
Address 1: 39675 Mackenzie Dr. Suite 400
Address 2:
City: Novi
State: Michigan
Zip Code: 48377
Country: USA
Company Contact Information
First Name: Paul
Last Name: Jedrzejowski
Position: Account Manager
Phone: (248) 324-3888
E-mail: Paul.Jedrzejowski@stoneridge.com
SEOCONTENT-START
Attachment to Transaction ID: 19-00502-23684-10 (Original Report) Ford Identification Code: 19S48
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
October – December, 2018
NHTSA opened Preliminary Evaluation (PE18-011) on October 12, 2018 regarding reports of unintended tailgate opening while the vehicle was in motion on 2017 model year Super Duty vehicles equipped with a power release tailgate. The agency’s investigation was to assess the scope, frequency and safety consequences of tailgate opening while the vehicle is in motion. NHTSA indicated receipt of five allegations of uncommanded tailgate opening while the vehicle is in motion, and referenced two similar reports to Transport Canada.
Ford initiated an in-depth investigation into this subject, including analyisis of field data and field return parts. Ford
provided a response to NHTSA’s Information Request on December 20, 2018. In that response, Ford
summarized its investigation to date. The overall rate of reports of inadvertent tailgate opening while driving from any cause in the subject vehicles was low at approximately 2.5 R/1000. Analysis found some reports pertained to user inadvertently opening the tailgate by activation of properly functioning features such as the tailgate release switch in the instrument panel, the key FOB, or the B-pillar key pad. In other cases, analysis found water in the release switch or an in-line connector in the tailgate harness, resulting in a short circuit that could potentially release the tailgate latch. The rate of reports alleging inadvertent tailgate opening while driving caused by water entry into the electrical system was approximately 0.9 R/1000.
Inspections of employee vehicles were also conducted to further understand performance of vehicles with varying mileage and time in service. An employee vehicle that was reported to have experienced an inadvertent opening was also inspected and no water in the electrical system was found. The employee stated they likely inadvertently activated the tailgate opening feature on the key fob.
Based on an overall low rate of reports and the multiple ways in which a tailgate could open, Ford’s assessment was that this subject did not present an unreasonable safety risk. Ford
stated this subject would continue to be monitored and analyzed.
January – October, 2019
Ford continued to monitor field data and review returned parts. This included detailed engineering inspection of wiring harnesses and associated components from approximately 70 verified field occurences. Consistent with prior analyses, inspection of the complaint vehicle parts found evidence of water in various electrical components, including wiring harness connectors, eyelets, splices or the tailgate switch. Several were found to result from aftermarket modifications or prior vehicle damage. This information was used to further the investigation and to develop and incorporate various wiring and switch robustness actions into production.
Ford also reviewed FCA field service actions 18V486 and 19V347 relating to unintended tailgate opening on Ram pickup trucks with a power locking tailgate. Based on the recall paperwork, the
condition on those vehicles was found to relate to a mechanical fracture of a component within the power lock control assembly, with an estimated defect percentage of 100% as stated in their filing with the agency. In contrast, Ford’s statistical analysis for Super Duty vehicles projected an estimated lifetime occurrence rate of approximately 3% for this issue.
Ford conducted periodic reviews of this subject with NHTSA, and discussed how best to address customer concerns should their vehicle experience this issue. Throughout September and October 2019, Ford
and the agency continued to discuss this subject and Ford
’s desire to proceed with a customer satisfaction campaign to address any customer concerns.
November, 2019
Ford and the agency continued to discuss this subject and how to resolve this investigation.
On November 25, 2019, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
Additional Supplier Information
Company Name: PKC Group
Address 1: 36555 Corporate Dr
Address 2: Suite 300
City: Farmington Hills
State: Michigan
Zip Code: 48331
Country: USA
Company Contact Information
First Name: Ajene
Last Name: Wallace
Position: EDS & Components Sales and Engineering Director
Phone: 248-521-5182
E-mail: ajene.wallace@pkcgroup.com
Company Name: Stoneridge
Address 1: 39675 Mackenzie Dr. Suite 400
Address 2:
City: Novi
State: Michigan
Zip Code: 48377
Country: USA
Company Contact Information
First Name: Paul
Last Name: Jedrzejowski
Position: Account Manager
Phone: (248) 324-3888
E-mail: Paul.Jedrzejowski@stoneridge.com
FORD MEDIA CENTER
Ford Motor Company Issues Two Safety Recalls in North
America
DEARBORN, Mich., Dec. 6, 2019 – Ford Motor Company is issuing two safety recalls in North America.
Safety recall for select 2017-19 Ford F-250, F-350 and F-450 Super Duty vehicles for unintended tailgate opening
Ford is issuing a safety recall for select 2017-19 Ford
F-250, F-350 and F-450 Super Duty vehicles for unintended
tailgate opening. In affected vehicles with an electric tailgate latch-release switch mounted in the tailgate handle, water
entering the electrical wiring system may cause a short circuit, resulting in unintended switch activation and release of
the tailgate latches. This could cause the tailgate to open unintentionally, whether the vehicle is in motion or stationary.
This condition may result in the loss of unrestrained cargo, increasing the risk of a crash. Vehicles with a mechanical
tailgate release handle are not affected.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 231,664 vehicles in the U.S. and federal territories and 29,953 in Canada.
Affected vehicles were built at Kentucky Truck Plant from Oct. 8, 2015, to Nov. 3, 2019.
Dealers will modify the tailgate frame wiring harnesses by adding jumper pigtails to isolate the tailgate release control
circuits and install a new tailgate handle release switch. The Ford reference number for this recall is 19S48.
Safety recall for select 2020 Ford Explorer and 2020 Lincoln
Aviator vehicles with 3.0-liter engines
Ford is issuing a safety recall for select 2020 Ford
Explorer and 2020 Lincoln
Aviator vehicles. In some affected vehicles,
the convolute protective sleeve on the liquid fuel line is not long enough, which may allow for potential hard contact
with the convolute-protected vapor fuel line. Over time, with vibration and engine roll, hard contact between the two
fuel lines could cause the convolute on the vapor fuel line to rub through the plastic liquid fuel line. A fuel leak in the
presence of an ignition source increases the risk of a fire.
Ford is not aware of any reports of accident, injury or fire related to this condition.
This action affects 3,858 vehicles in the U.S. and federal territories, 35 in Canada, and seven in Mexico.
Affected vehicles were built at Chicago Assembly Plant:
• Ford Explorer vehicles built Jan. 18-July 17, 2019
• Lincoln Aviator vehicles built Jan. 15-July 17, 2019
Dealers will inspect vehicles for a full-length yellow-colored protective convolute on the liquid fuel line. If the convolute
does not cover the full length of the liquid fuel line, dealers will remove the existing convolute, replace it with one that
has the correct length and secure it with a tie strap. The Ford reference number for this recall is 19S49.
About Ford Motor Company
Ford Motor Company is a global company based in Dearborn, Michigan. The company designs, manufactures, markets
and services a full line of Ford cars, trucks, SUVs, electrified vehicles and Lincoln
luxury vehicles, provides financial
services through Ford Motor Credit Company and is pursuing leadership positions in electrification, autonomous
vehicles and mobility solutions. Ford employs approximately 191,000 people worldwide. For more information
regarding Ford, its products and Ford
Motor Credit Company, please visit corporate.ford
.com.
9 Affected Products
Vehicles
15 Associated Document
Recall Quarterly Report #1, 2020-1
RCLQRT-19V864-2436.PDF 211.133KB
Recall Quarterly Report #1, 2020-1
RCLQRT-19V864-2461.PDF 211.134KB
Recall 573 Report
RCLRPT-19V864-6311.PDF 213.773KB
Recall 573 Report – Amendment 1
RCLRPT-19V864-7433.PDF 213.773KB
ISSUED Renotification Notice – Renotification Postcard re Unintended Tailgate Opening
RCRN-19V864-5060.pdf 287.714KB
Owner Notification Letter(Part 577)
RCONL-19V864-1017.pdf 106.248KB
Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S48 Certain 2017-2019 Model Year F-250-F-450 Vehicles Unintended Tailgate Opening
RCMN-19V864-2089.pdf 5400.489KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S48 – Supplement #1 Certain 2017-2019 Model Year F-250-F-450 Vehicles Unintended Tailgate Opening
RCMN-19V864-4140.pdf 5438.909KB
Chronology
Defect Notice 573 Report
RCLRPT-19V864-9020.PDF 213.757KB
Miscellaneous Document – Media Notice
RMISC-19V864-4175.pdf 17.865KB
Manufacturer Notices(to Dealers,etc) – Unintended Tailgate Opening Recall
Recall Quarterly Report
RCLQRT-19V864-0917.PDF 211.244KB
Recall Quarterly Report
RCLQRT-19V864-8398.PDF 211.244KB
Recall Quarterly Report #3, 2020-3
RCLQRT-19V864-5180.PDF 211.331KB
Latest Recalls Documents
- All-steel construction
- Open design improves vision
- Custom-fitted
- 100 lb. weight capacity
- Fits F250 and F350 Super Duty, 1999-2016
- Tailgate Compatible with 2008-2016 Ford
F-250 Super Duty
- Tailgate Compatible with 2008-2016 Ford
F-350 Super Duty
- Feature: Sold individually, Finish: Primed, Material: Steel
- This Aftermarket Tailgate Replacement is for an OE, Original Equipment, DC3Z9940700A Partslink FO1900125
- Interchange Part Number: DC3Z9940700A, FO1900125
- Glass-filled composite material – lightweight and durable
- Lockable, single handed entry
- Louvers improve vision and reduce drag
- Rotary latches, cables and inserts included
- This gate is not designed for weight bearing applications. DO NOT stand on this gate
- FITMENT: Compatible with 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 Full-Size Pickup. (Will not compatible with Stepside Style Models, compatible with 1996-1997 HD Models only. )
- FEATURE & PART NUMBER: Color: Black. Material: Steel. Surface Finish: Primed. Direct Replacement. Replacement For Part Number FO1900104.
- HEAVY DUTY: Made of high quality Steel, which is strong and impact-resistant, ensuring a long-lasting usage. Built to strict quality control standards.
- PACKAGE: 1 x Primed Steel Complete Rear Tailgate ONLY. (Hardware not Included - Reuse Factory Hardware.)
- INSTALLATION: Professional Installation is Highly Recommended. Instructions NOT included.
- Tailgate Compatible with 2008-2016 Ford F-250 Super Duty, Fits 2008-2016 Ford F-350 Super Duty, Fits 2010-2016 Ford F-450 Super Duty
- Interchange Part Number: DC3Z9940700A, FO1900125
- Color Finish: Primed
- Material: Steel
- 1-Year Warranty When Purchased through Auto Parts Giant
- Many products require vehicle-specific fitment
- View the Compatibility table to ensure the part fits your year, make, model and submodel
- Please reference the submodel information located on the far left within the Compatibility table under "Notes"
- Please note: Due to our high sales volume, it may take up to 2-business days for us to reply to all questions and/or requests.
- We do not offer shipping to APO/FPO
- EASY ON YOUR HANDS: This heavy-duty tailgate shock assist by Orion Motor Tech lets you safely and smoothly control the drop rate of your pickup's tailgate even with an armful of stuff; it also acts as a tailgate lift making your tailgate easier to close for the whole family
- WIDE COMPATIBILITY: Our truck tailgate assist is specially designed for compatibility with Ford F-150 models from 1997 to 2003, Ford Super Duty F-250 and F-350 models from 1999 to 2016, and Ford Super Duty F-450 models from 2010-2016. It not compatible with the f150 supercrew or flareside models.
- BUILT TO LAST: This Ford tailgate shock is constructed of structural-grade 45# steel electroplated for outstanding strength, durability, and corrosion resistance
- FAST & EASY TO INSTALL: With the clear instructions and included hardware, this tailgate damper is ready to go out of the box and working on your truck within minutes; installation on F-150 trucks requires an M6 Allen wrench and 13 and 16mm wrenches, while Super Duty trucks need 8 and 11mm wrenches to remove and replace the tail light during installation
- A high quality, Direct Fit OE Replacement Tailgate Kit from Garage-Pro
- Tailgate Latch Features: Steel
- Tailgate Features: Steel, Primed
- Compatibility: Compatible with 2009-2014 Ford F150 F-150 Styleside models only (Will not fit the Flareside model). Replacement for FO1904107 9L3Z9940602AA
- Superior Material: Made of high quality PP plastic with excellent quality and durability, light-weight but high strength, which can withstand years of continued use
- Excellent Performance: This tailgate molding cap can not only provide extra protection, protecting your vehicle from daily scratches and wear, but also enhance the appearance of the vehicle and increase its beauty and uniqueness
- Package Included: 1 x Tailgate Cap Molding Protector Top Cover. Installation instructions are NOT included
- Easy Installation: Easy to install. No drilling or modification required. Direct replace your broken, deformed and missing tailgate cover
- Direct replacement - this tailgate hinge bushing matches the fit and function of the factory part on specified years, makes and models
- Ideal solution - this bushing is a reliable replacement for an original part that has failed due to fatigue
- Durable construction - this part is made from quality materials to ensure reliable performance and long service life
- Trustworthy quality - backed by team of product experts in the United States and more than a century of automotive experience
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
SEOCONTENT-START
1 FT7W2B6XHED55167 April, 2020
***IMPORTANT SAFETY RECALL REMINDER***
According to our records, your 2017 F-250 Ford Truck has not had necessary safety recall repairs made.
urge you to have the free repair performed at your local dealership as soon as possible.
We
Recall Number 19S48 – Unintended Tailgate Opening
and Description:
What is the
issue?
On your vehicle, water entry into the electrical system could cause the tailgate to unlatch and
possibly open while the vehicle is being driven or is stationary.
An unintended tailgate opening may result in damage to the tailgate and/or allow unrestrained
cargo to fall out of the truck bed and become a road hazard, increasing the risk of a crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: www.Fordowner.com.
Thank you for your attention to this very important matter.
1FT7W2B6XHED55167 Abril de, 2020
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, nose realizaron en sur 2017 F-250 Ford Truck las reparaciones necesarias correspondientes a la
campaiia de seguridad. Le solicitamos que realice esta reparaci6n gratuita en su distribuidor local lo antes posible.
Numero y
descripci6n de la
campana:
lcual es el
problema?
19S48 – Apertura No lntencionada De La Compuerta Trasera
Es posible queen su vehfculo ingrese agua al sistema electrico, lo que impedirfa que la
compuerta trasera se acople y, posiblemente, podrfa abrirse mientras el vehfculo esta en
movimiento o detenido.
Al abrirse accidentalmente la compuerta trasera, esta se podrfa daiiar y la carga no sujeta
podrfa caer fuera de la plataforma, lo cual representa un peligro en el camino, ademas de
aumentar el riesgo de sufrir un cheque.
Si tiene dudas o preguntas, comunfquese con nuestro Centro de Relaci6n con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a traves de Internet, nuestra direcci6n es: www.Fordowner.com.
Gracias por su atenciic en este asunto sumamente importante.
© Copyright 2020 Ford Motor Company
**************************************************************************************************************
January 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121-1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 19S48 / NHTSA Recall 19V-864
2019 F-250 Ford Truck
Your Vehicle Identification Number (VIN): 1FT7W2A60KED31808
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, water entry into the electrical system could cause the
tailgate to unlatch and possibly open while the vehicle is being driven or is
stationary.
What is the risk? An unintended tailgate opening may result in damage to the tailgate and/or
allow unrestrained cargo to fall out of the truck bed and become a road
hazard, increasing the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to modify the tailgate/frame
wiring harnesses and install a new tailgate handle release switch free of
charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
19S48. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Note: The tailgate is required to perform the complete repair but does not
need to be installed on the vehicle. Please remember to secure any cargo in
the truck bed.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any vehicle
damage that may result from the failure to have this recall performed on a
timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
© Copyright 2020 Ford Motor Company
65006
19S48_19S52/DTB119S4A1
771958580561A/1/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
FCSD,001,30972,FDDA,1FT7W2A60KED31808,19S48_19S52,771958580561,000001,Y,N,N,N,N
1 of 8
A/1/000001/0001
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition there are other features such as
reserving and paying for parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to unintended tailgate opening issues. To
verify eligibility and expedite reimbursement, give your paid original receipt to
your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,
and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety
Recall 19V864.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2020 Ford Motor Company
65006
19S48_19S52/DTB119S4A1
2 of 8
A/2/000001/0001
771958580561A/3/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 19S48 / Campaña de seguridad 19V-864 de la NHTSA
2019 F-250 Ford Truck
Número de identificación del vehículo (VIN): 1FT7W2A60KED31808
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la
seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que en su vehículo ingrese agua al sistema eléctrico, lo que
impediría que la compuerta trasera se acople y, posiblemente, podría abrirse
mientras el vehículo está en movimiento o detenido.
¿Qué riesgo existe? Al abrirse accidentalmente la compuerta trasera, esta se podría dañar y la
carga no sujeta podría caer fuera de la plataforma, lo cual representa un
peligro en el camino, además de aumentar el riesgo de sufrir un choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado al distribuidor a modificar los arneses de
la compuerta trasera/armazón e instalar un nuevo interruptor de liberación en
la manija de dicha compuerta sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la campaña 19S48. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Nota: la compuerta trasera se requiere para efectuar la reparación completa,
pero no es necesario que esté instalada en el vehículo. Recuerde asegurar
cualquier carga en la plataforma del camión.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.Fordowner.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura
en caso de que el vehículo hubiese sufrido daños por no haber realizado la
campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta
campaña lo antes posible.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia de dicho
aviso al arrendatario en un plazo de diez días.
3 of 8
A/3/000001/0001
65006
19S48_19S52/DTB119S4A1
Enero de 2020
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
©
Copyright 2020 Ford, División de Servicio al Cliente
FCSD,001,30972,FDDA,1FT7W2A60KED31808,19S48_19S52,771958580561,000001,N,N,N,N,N
¿Qué debe hacer?
(continuación)
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por la reparación que aborda el problema
descrito en esta carta, igualmente se le recomienda realizar esta campaña
para garantizar que su distribuidor haya utilizado las piezas y los
procedimientos correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por
servicios relacionados con problemas de apertura involuntaria de la
compuerta trasera. Para comprobar si cumple con los requisitos y agilizar el
reembolso, proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a
Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de
reembolso con toda la documentación requerida, incluido el recibo original de
la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251,
Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de
reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo
original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: www.Fordowner.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m.
(hora local).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
www.fleet.ford.com.
Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m. (hora
local).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione
la campaña de seguridad 19V864 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
4 of 8
A/4/000001/0001
65006
19S48_19S52/DTB119S4A1
© Copyright 2020 Ford, División de Servicio al Cliente
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121-1904
January 2020
771958580561A/5/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
5 of 8
A/5/000001/0001 © Copyright 2020 Ford Motor Company
65006
19S48_19S52/DTB119S4A1
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 19S52 / NHTSA Recall 19V-880
2019 F-250 Ford Truck
Your Vehicle Identification Number (VIN): 1FT7W2A60KED31808
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? If your vehicle is involved in a crash, deployment of the front seatbelt
pretensioners may cause a fire inside the driver or passenger side B-pillar
trim (the outboard floor area next to the front seats) in the vehicle passenger
compartment.
What is the risk? A fire in the B-pillar area may spread within the vehicle and increase the risk
of injury. You may notice odor and/or smoke as the fire develops.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to apply shielding to the
carpet and its insulation and modify the B-pillar insulation free of charge
(parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
19S52. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
FCSD,001,30972,FDDA,1FT7W2A60KED31808,19S48_19S52,771958580561,000001,N,N,N,N,N
6 of
A/6/000001/0001 © Copyright 2020 Ford Motor Company
65006
19S48_19S52/DTB119S4A1
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will be
provided for the cost associated with repairs made as a result of fire in the
B-pillar area and related damage. To verify eligibility and expedite
reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please contact
our Motorhome Customer Assistance Center toll free at 1-866-906-9811.
Representatives are available 24 hours a day.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA
Safety Recall 19V-880.
Thank you for your attention to this important matter.
Ford Customer Service Division
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
771958580561A/7/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Enero de 2020
7 of 8
A/7/000001/0001 © Copyright 2020 Ford Motor Company
65006
19S48_19S52/DTB119S4A1
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 19S52 / Campaña de seguridad 19V-880 de la NHTSA
2019 F-250 Ford Truck
Número de identificación del vehículo (VIN): 1FT7W2A60KED31808
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, presenta un
defecto de seguridad.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Si su vehículo participa en un choque, el despliegue de los pretensores de los
cinturones de seguridad delanteros podrían ocasionar un incendio en el
interior de la vestidura del pilar B del lado del conductor o del pasajero (área
del piso externo junto a los asientos delanteros) en el compartimiento de
pasajeros.
¿Qué riesgo existe? Un incendio en el área del pilar B podría propagarse dentro del vehículo y
aumentar el riesgo de sufrir lesiones. Podría percibir olor y/o humo mientras se
desarrolla el fuego.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a aplicar protección a la
alfombra y su aislamiento y modificar el aislamiento del pilar B sin costo
alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la
campaña 19S52. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.Fordowner.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su
vehículo. El propietario del vehículo es responsable de realizar los arreglos
para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura
en caso de que el vehículo hubiese sufrido daños por no haber realizado la
campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta
campaña lo antes posible.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia de dicho
aviso al arrendatario en un plazo de diez días.
FCSD,001,30972,FDDA,1FT7W2A60KED31808,19S48_19S52,771958580561,000001,N,N,N,N,N
8 of 8
A/8/000001/0001
65006
19S48_19S52/DTB119S4A1
¿Qué debe hacer?
(continuación)
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado anteriormente por una reparación que aborda el problema
descrito en esta carta, igualmente debería realizar esta campaña para
garantizar que su distribuidor haya utilizado las piezas correctas y los
procedimientos adecuados.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Se proporcionarán reembolsos por los
costos asociados a las reparaciones realizadas como resultado de un incendio
en el área del pilar B y el daño relacionado. Para comprobar si cumple con los
requisitos y agilizar el reembolso, proporcione el recibo de pago original a su
distribuidor.
También puede enviar las solicitudes de reembolso directamente a
Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de
reembolso con toda la documentación requerida, incluido el recibo original de
la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251,
Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de
reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo
original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: www.Fordowner.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m.
(hora local).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija
la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es:
www.fleet.ford.com.
Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m. (hora
local).
PROPIETARIOS DE CASAS RODANTES: si tiene dudas o preguntas,
comuníquese con nuestro Centro de Asistencia a Clientes de Casas
Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran
disponibles las 24 horas del día.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione
la Campaña de seguridad 19V-880 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
© Copyright 2020 Ford, División de Servicio al Cliente
**************************************************************************************************************
Copyright 2019 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
May 5, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S48 –
Supplement #1
Certain 2017-2019 Model Year F-250-F-450 Vehicles
Unintended Tailgate Opening
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S48
Dated December 12, 2019
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 19S48
New! REASON FOR THIS SUPPLEMENT
Updated with a Customer Information Sheet attachment to be provided to customers and a clarifying
note indicating the tailgate is required to perform the complete repair but does not need to be installed
on the vehicle.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-250-F-450 2017-2019 Kentucky October 8, 2015 through November 3, 2019
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In all of the affected vehicles, water entry into the electrical system could cause the tailgate to unlatch
and possibly open while the vehicle is being driven or is stationary. When the unintended tailgate
opening occurs, there is a risk of damage to the tailgate and/or loss of cargo, with a resultant risk to
traffic.
New! SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
modify the tailgate/frame wiring harnesses by adding jumper pigtails to isolate the tailgate release
control circuits and install a new tailgate handle release switch. This service must be performed on all
affected vehicles at no charge to the vehicle owner.
NOTE: The tailgate is required to perform the complete repair but does not need to be installed on the
vehicle.
Customer Information Sheet: At the completion of this repair, dealership service management is to
provide a copy of the “Customer Information Sheet” that is posted with this bulletin to the vehicle
owner.
Copyright 2019 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of January 20, 2020. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Customer Information Sheet
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 19S48 – Supplement #1
Certain 2017-2019 Model Year F-250-F-450 Vehicles
Unintended Tailgate Opening
OASIS ACTIVATION
OASIS was activated on December 5, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on
December 5, 2019. Owner names and addresses will be available by January 20, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 19S48 – Supplement #1
Certain 2017-2019 Model Year F-250-F-450 Vehicles
Unintended Tailgate Opening
OWNER REFUNDS
This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed prior to the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
Refunds will only be provided for the cost associated with unintended tailgate opening issues.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 19S48 – Supplement #1
Certain 2017-2019 Model Year F-250-F-450 Vehicles
Unintended Tailgate Opening
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
19S48 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Provision for Motorcraft® XG-12 Electrical Grease: One 3 oz. tube of Motorcraft® XG-12
should service approximately 15 vehicles. This provision is for the amount of grease used for
one vehicle repair. Submit on the same repair line on which the FSA is claimed.
o Program Code: 19S48
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $1.00
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Refunds: Submit refunds on a separate repair line.
– Program Code: 19S48 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
Copyright 2019 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 19S48 – Supplement #1
Certain 2017-2019 Model Year F-250-F-450 Vehicles
Unintended Tailgate Opening
New! LABOR ALLOWANCES
Description Labor Operation Labor Time
Modify tailgate/frame wiring harnesses by adding jumper
pigtails, replace tailgate handle release switch and print the
Customer Information Sheet*
(Camera alignment is not required)
NOTE: The tailgate is required to perform the complete
repair but does not need to be installed on the vehicle.
19S48B 1.3 Hours
* Customer Information Sheet: At the completion of this repair, dealership service management is to
provide a copy of the “Customer Information Sheet” that is posted with this bulletin to the vehicle
owner.
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description Order
Quantity
Claim
Quantity
KC3Z-14A411-C Tailgate Jumper Harness Kit 1 1
GB5Z-9C888-A Tailgate Handle Release Switch 1 1
XG-12 Motorcraft® Electrical Grease (One 3 oz. tube will
service approximately 15 vehicles) 1
Claim as
Misc.
OTHER
The DOR/COR number for this recall is 51155.
All parts are available for open ordering.
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
PAGE 1 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
CERTAIN 2017-2019 MODEL YEAR F-250-F450 VEHICLES — UNINTENDED
TAILGATE OPENING
OVERVIEW
In all of the affected vehicles, water entry into the electrical system could cause the tailgate to unlatch
and possibly open while the vehicle is being driven or is stationary. When the unintended tailgate opening
occurs, there is a risk of damage to the tailgate and/or loss of cargo, with a resultant risk to traffic. Before
demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to modify the
tailgate/frame wiring harnesses by adding jumper pigtails to isolate the tailgate release control circuits and
install a new tailgate handle release switch. This service must be performed on all affected vehicles at no
charge to the vehicle owner.
NOTE: The tailgate is required to perform the complete repair but does not need to be installed on the
vehicle.
Customer Information Sheet: At the completion of this repair, dealership service management is to
provide a copy of the “Customer Information Sheet” that is posted with this bulletin to the vehicle owner.
SERVICE PROCEDURE
1. Disconnect the negative battery cable(s) and position aside. Please follow the Workshop Manual
(WSM) procedures in Section 414-01.
2. Using the vehicle spare tire rod, lower the spare tire and secure it out of the way using a ratchet strap
or other similar device.
3. Position the vehicle on a hoist. Please follow the WSM procedures in Section 100-02.
4. Detach the wire harness push pin retainers located on the left hand (LH) side of the trailer hitch frame.
Disconnect inline connector C4003 and the rear parking aid camera connector (digital camera system
connector shown, analog camera system connector similar). See Figure 1.
1918A
FRONT OF
VEHICLE
INLINE CONNECTOR C4003
REAR PARKING AID
CAMERA CONNECTOR
PUSH
PINS
FIGURE 1
ATTACHMENT III
PAGE 2 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918NN
B
E
G
D
F
C
A
FIGURE 2
5. Blow dry both halves of C4003 with compressed air.
Complete Tailgate Jumper Harness Part Kit
ITEM DESCRIPTION QUANTITY
A Dual Wall Heat Shrink Tubing 8
B Delete Caps 2
C Female end of New Jumper Pigtail 1
D Male end of New Jumper Pigtail 1
E Convolute (Long) 2
F Convolute (Short) 2
G Push Pin Tie Strap 1
ATTACHMENT III
PAGE 3 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918J
140 MM
(5.5 INCHES)
FRONT OF
VEHICLE
C4003 FEMALE END
FIGURE 3
6. Measure 140 mm (5.5 in) from the back of the female end of C4003. See Figure 3.
NOTE: If a service pigtail was installed, it is possible that the wire colors will not match the figures below.
7. Remove the tape and convolute back 140 mm (5.5 in) from the back of the female end of C4003.
See Figure 4.
1918B
FRONT OF
VEHICLE
140 MM
(5.5 INCHES)
C4003 FEMALE END
FIGURE 4
ATTACHMENT III
PAGE 4 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
NOTE: If a service pigtail was installed, it is possible that the wire colors will not match the figures below.
The wires in cavity’s 1 and 2 will remain the affected wires.
8. Cut the Green-White (GN-WH) wire (cavity 1) 50 mm (1.9 in) from the back side of the C4003 female
end. See Figure 5.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918C
C4003 FEMALE END
50 MM
(1.9 INCHES)
FRONT OF
VEHICLE
FIGURE 5
9. Cut the Brown-Yellow (BN-YE) wire (cavity 2) 50 mm (1.9 in) from the back side of the C4003 female
end. See Figure 6.
STUD FOR
1918D
C4003 FEMALE END
50 MM
(1.9 INCHES)
FIGURE 6
ATTACHMENT III
PAGE 5 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
10. Install a piece of dual wall heat shrink tube on the GN-WH and BN-YE wires making sure the end
of the wire is located in the middle of the tube. Evenly heat up the heat shrink tube until the heat
shrink tube sealant bubbles out of both ends. See Figure 7.
NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918E
BN-YE WIRE
GN-WH WIRE
HEAT SHRINK
TUBE SEALANT
HEAT SHRINK
TUBE SEALANT
FRONT OF
VEHICLE
FIGURE 7
11. Strip 9.5 mm (3/8 in) of the GN-WH and BN-YE wire insulation on the female connector
harness side. See Figure 8.
1918K
FRONT OF
VEHICLE
9.5 MM
(3/8 INCH)
FIGURE 8
ATTACHMENT III
PAGE 6 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
12. Strip 9.5 mm (3/8 in) of insulation from the GN-WH and BN-YE wires on the new jumper pigtail
female connector end. See Figure 9.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918OO
FEMALE END OF NEW JUMPER PIGTAIL
GN-WH WIRE
BN-YE WIRE
9.5 MM
(3/8 INCH)
FIGURE 9
13. Place a piece of dual wall heat shrink tube onto each GN-WH and BN-YE wires. Making a bend in
the wires will prevent the heat shrink tubes from falling off. See Figure 10.
1918M
HEAT SHRINK
TUBE
HEAT SHRINK
TUBE
BN-YE WIRE
GN-WH WIRE
FRONT OF
VEHICLE
FIGURE 10
ATTACHMENT III
PAGE 7 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918N
FRONT OF
VEHICLE
FEMALE END OF NEW JUMPER PIGTAIL
HEAT SHRINK
TUBES
BN-YE WIRE
GN-WH WIRE
FIGURE 11
NOTE: Do not leave any stray strands of wire poking outwards as this may puncture the heat shrink tube
when heated.
14. Install the female end of the new jumper pigtail to the corresponding wire colors of the female end
of the vehicle harness by twisting the exposed wires together. See Figure 11.
15. Solder the twisted wires of the female connector. See Figure 12.
NOTE: Keep the heat shrink tubes away from the soldering iron.
1918O
FRONT OF
VEHICLE
SOLDER
SOLDER
FIGURE 12
ATTACHMENT III
PAGE 8 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
16. Measure 140 mm (5.5 in) from the back of the male end of C4003. See Figure 13.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918P
140 MM
(5.5 INCHES)
C4003 MALE END
FIGURE 13
17. Remove and discard the wire harness push pin tie strap and remove the tape and convolute back 140
mm (5.5 in) from the back of the male end of C4003. See Figure 14.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918Q
140 MM
(5.5 INCHES)
C4003 MALE END
FRONT OF
VEHICLE
FIGURE 14
ATTACHMENT III
PAGE 9 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
18. Cut the GN-WH wire (cavity 1) 50 mm (1.9 in) from the back side of the C4003 male end.
See Figure 15.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918R
50 MM
(1.9 INCHES)
C4003 MALE END
GN-WH WIRE
FRONT OF
VEHICLE
FIGURE 15
19. Cut the BN-YE wire (cavity 2) 50 mm (1.9 in) from the back side of the C4003 male end.
See Figure 16.
STUD FOR
MISSING NUT
STUD FOR
1918S
50 MM
(1.9 INCHES)
C4003 MALE END
BN-YE WIRE
FRONT OF
VEHICLE
FIGURE 16
ATTACHMENT III
PAGE 10 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
21. Strip 9.5 mm (3/8 in) of the GN-WH and BN-YE wire insulation on the male connector harness side.
See Figure 18.
STUD FOR
1918U
BN-YE WIRE
GN-WH WIRE
9.5 MM
(3/8 INCH)
FRONT OF
VEHICLE
FIGURE 18
20. Install a piece of dual wall heat shrink tube on the GN-WH and BN-YE wires making sure the end
of the wire is located in the middle of the tube. Evenly heat up the heat shrink tube until the heat
shrink tube sealant bubbles out of both ends. See Figure 17.
NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918T
C4003 MALE END
GN-WH WIRE
HEAT SHRINK BN-YE WIRE
TUBE SEALANT
FRONT OF
VEHICLE
FIGURE 17
ATTACHMENT III
PAGE 11 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
23. Place a piece of dual wall heat shrink tube onto each GN-WH and BN-YE wires. Making a bend in
the wires will prevent the heat shrink tube from falling off. See Figure 20.
STUD FOR
1918W
GN-WH WIRE
BN-YE WIRE
HEAT SHRINK
TUBE
FRONT OF
VEHICLE
FIGURE 20
22. Strip 9.5 mm (3/8 in) of insulation from the GN-WH and BN-YE wires on the new jumper pigtail
male connector end. See Figure 19.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918PP
MALE END OF NEW JUMPER PIGTAIL
GN-WH WIRE
BN-YE WIRE
9.5 MM
(3/8 INCH)
FIGURE 19
ATTACHMENT III
PAGE 12 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
NOTE: Do not leave any stray strands of wire poking outwards as this may puncture the heat shrink tube
when heated.
24. Install the male end of the new jumper pigtail to the corresponding wire colors of the male end
of the vehicle harness by twisting the exposed wires together. See Figure 21.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918TT
FRONT OF
VEHICLE
MALE END OF NEW JUMPER PIGTAIL
HEAT SHRINK
TUBES
BN-YE WIRE
GN-WH WIRE
FIGURE 21
25. Solder the twisted wires of the male connector. See Figure 22.
NOTE: Keep the heat shrink tubes away from the soldering iron.
1918UU
FRONT OF
VEHICLE
SOLDER
SOLDER
FIGURE 22
ATTACHMENT III
PAGE 13 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
26. Position the dual wall heat shrink tubes over the solder joints making sure the joints are located in the
middle of the tubes. Evenly heat up the heat shrink tubes until the heat shrink tube sealant bubbles
out of both ends. See Figure 23.
NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918QQ MALE FEMALE
HEAT SHRINK
TUBE SEALANT
HEAT SHRINK
TUBE SEALANT
FIGURE 23
27. Cut to fit the new convolute and properly recover the wiring and secure using electrical tape.
See Figure 24.
STUD FOR
1918AA
FRONT OF
VEHICLE
FIGURE 24
ATTACHMENT III
PAGE 14 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
28. Apply some Motorcraft ® electrical grease (XG-12) to the male side of C4003. Inject the grease
straight from the tube filling the connector cavity halfway being careful not to bend or damage
any terminals.
29. Reconnect all previously disconnected connectors.
30. Attach the rear parking aid camera connector, the inline C4003 and the new jumper pigtail assembly
push pin retainers into the vehicle frame in the specified locations. Install the new push pin tie strap
into the frame. Position the male side of the C4003 harness over the tie strap. Secure the tie strap
around the harness and trim any excess length of the tie strap. See Figures 25 and 26.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918BB
NEW JUMPER
HARNESS ASSEMBLY
INLINE
C4003
REAR PARKING AID
CAMERA CONNECTOR
WIRE HARNESS
PUSH PIN
FRONT OF
VEHICLE
FIGURE 25
ATTACHMENT III
PAGE 15 OF 15
SAFETY RECALL 19S48-S1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020
Completed Wiring Harness Modification
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918CC
FRONT OF
VEHICLE
FIGURE 26
31. Remove the ratchet strap or similar device, raise the spare tire, and replace the spare tire rod inside
the vehicle in the proper location.
NOTE: Place the new delete caps included with the tailgate jumper harness part kit into the glove box.
If the original delete cap/kit sealable bag is present in the glove box, place the new delete caps
inside of it.
32. Connect the negative battery cable(s). Please follow the Workshop Manual (WSM) procedures in
Section 414-01.
NOTE: Camera alignment is not required.
33. Replace the tailgate release switch. Please follow the WSM procedures in section 501-14.
This completes the repair.
Copyright 2020 Ford Motor Company
Safety Recall 19S48 Unintended Tailgate Opening
2017-2019 Model Year F-250-F450 Vehicles
Customer Information Sheet
Thank you for having Safety Recall 19S48 completed on your vehicle.
Improvements have been made to your vehicle’s electronic tailgate system to prevent unintended tailgate
opening caused by the tailgate handle release switch or tailgate wiring harness. These improvements are
designed to prevent unintended tailgate openings. However, there are other factors that can cause your
tailgate to appear to be closed, but not fully latched, leading to the tailgate opening. Below is a list of
some additional scenarios that could lead to the tailgate opening. These could include:
• the inadvertent activation of the remote-control tailgate release button on your key fob;
• the inadvertent activation of the interior console mounted tailgate release button;
• the inadvertent activation of the tailgate release by pressing the 5/6 button on the driver door
keypad an extra time at the end of a key code entry (if equipped);
• the use of a tonneau cover or other aftermarket accessories may stop your tailgate from fully
latching;
• the improper alignment of the tailgate
Please remember to check that your tailgate is closed prior to driving. For further information regarding
electronic tailgate operation, please refer to your vehicle Owner Manual.
Please keep this letter with your vehicle’s Owner Manual for future reference.
Sincerely,
Ford Motor Company
Ford Customer Service Division
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 19S48 – Supplement #1
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or from the dealers.
Regarding the specific reimbursement plan for Recall # 19S48, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed prior to February 7,
2020. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency situation, customers must submit any refund requests through their dealership. As
required by this federal regulation, Ford Motor Company submitted the details of its latest General
Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration
(NHTSA) in February 2019. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safely-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall, and will encourage owners to pursue requests for reimbursement
directly through dealers to expedite reimbursement. Ford will also provide a mailing address to
which customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
Claimant name and address
Vehicle make, model, and model year
Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
Identification of the recall number (either the Ford recall number or the NHTSA recall number)
Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
© Copyright 2019 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
December 5, 2019
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 19S48
Certain 2017-2019 Model Year F-250-F-450 Vehicles
Unintended Tailgate Opening
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
F-250-F-450
2017-2019
Kentucky
October 8, 2015 through November 3, 2019
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In all of the affected vehicles, water entry into the electrical system could cause the tailgate to unlatch and possibly open while the vehicle is being driven or is stationary. When the unintended tailgate opening occurs, there is a risk of damage to the tailgate and/or loss of cargo, with a resultant risk to traffic.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin is expected to be available to dealers the week of December 16, 2019 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
**************************************************************************************************************
Copyright 2019 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
December 12, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S48
Certain 2017-2019 Model Year F-250-F-450 Vehicles
Unintended Tailgate Opening
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 19S48
Dated December 5, 2019
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-250-F-450 2017-2019 Kentucky October 8, 2015 through November 3, 2019
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In all of the affected vehicles, water entry into the electrical system could cause the tailgate to unlatch
and possibly open while the vehicle is being driven or is stationary. When the unintended tailgate
opening occurs, there is a risk of damage to the tailgate and/or loss of cargo, with a resultant risk to
traffic.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
modify the tailgate/frame wiring harnesses by adding jumper pigtails to isolate the tailgate release
control circuits and install a new tailgate handle release switch. This service must be performed on all
affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of January 20, 2020. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan
Copyright 2019 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 19S48
Certain 2017-2019 Model Year F-250-F-450 Vehicles
Unintended Tailgate Opening
OASIS ACTIVATION
OASIS was activated on December 5, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on
December 5, 2019. Owner names and addresses will be available by January 20, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 19S48
Certain 2017-2019 Model Year F-250-F-450 Vehicles
Unintended Tailgate Opening
OWNER REFUNDS
This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed prior to the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
Refunds will only be provided for the cost associated with unintended tailgate opening issues.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 19S48
Certain 2017-2019 Model Year F-250-F-450 Vehicles
Unintended Tailgate Opening
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
19S48 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Provision for Motorcraft® XG-12 Electrical Grease: One 3 oz. tube of Motorcraft® XG-12
should service approximately 15 vehicles. This provision is for the amount of grease used for
one vehicle repair. Submit on the same repair line on which the FSA is claimed.
o Program Code: 19S48
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $1.00
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Refunds: Submit refunds on a separate repair line.
– Program Code: 19S48 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
Copyright 2019 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 19S48
Certain 2017-2019 Model Year F-250-F-450 Vehicles
Unintended Tailgate Opening
LABOR ALLOWANCES
Description Labor Operation Labor Time
Modify tailgate/frame wiring harnesses by adding jumper
pigtails and replace tailgate handle release switch 19S48B 1.3 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description Order
Quantity
Claim
Quantity
KC3Z-14A411-C Tailgate Jumper Harness Kit 1 1
GB5Z-9C888-A Tailgate Handle Release Switch 1 1
XG-12 Motorcraft® Electrical Grease (One 3 oz. tube will
service approximately 15 vehicles) 1
Claim as
Misc.
OTHER
The DOR/COR number for this recall is 51155.
To ensure an equitable distribution, service part number KC3Z-14A411-C and GB5Z-9C888-A will be
administered with seed stock and restricted ordering. Dealers will begin receiving parts the week of
December 16, 2019. Every dealer will receive at least one part and larger dealers may receive
multiple shipments. After all seed stock orders have been shipped, dealers will be able to place orders
through the SSSC on a VIN level basis. SSSC Orders are expected to begin the week of December
23, 2019. Orders can be placed using the SSSC link at the bottom of the OASIS VIN report screen.
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
PAGE 1 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
CERTAIN 2017-2019 MODEL YEAR F-250-F450 VEHICLES — UNINTENDED
TAILGATE OPENING
OVERVIEW
In all of the affected vehicles, water entry into the electrical system could cause the tailgate to unlatch
and possibly open while the vehicle is being driven or is stationary. When the unintended tailgate opening
occurs, there is a risk of damage to the tailgate and/or loss of cargo, with a resultant risk to traffic. Before
demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to modify the
tailgate/frame wiring harnesses by adding jumper pigtails to isolate the tailgate release control circuits and
install a new tailgate handle release switch. This service must be performed on all affected vehicles at no
charge to the vehicle owner.
SERVICE PROCEDURE
1. Disconnect the negative battery cable(s) and position aside. Please follow the Workshop Manual
(WSM) procedures in Section 414-01.
2. Using the vehicle spare tire rod, lower the spare tire and secure it out of the way using a ratchet strap
or other similar device.
3. Position the vehicle on a hoist. Please follow the WSM procedures in Section 100-02.
4. Detach the wire harness push pin retainers located on the left hand (LH) side of the trailer hitch frame.
Disconnect inline connector C4003 and the rear parking aid camera connector (digital camera system
connector shown, analog camera system connector similar). See Figure 1.
1918A
FRONT OF
VEHICLE
INLINE CONNECTOR C4003
REAR PARKING AID
CAMERA CONNECTOR
PUSH
PINS
FIGURE 1
5. Blow dry both halves of C4003 with compressed air.
ATTACHMENT III
PAGE 2 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019 PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918NN
B
E
G
D
F
C
A
FIGURE 2
Complete Tailgate Jumper Harness Part Kit
ITEM DESCRIPTION QUANTITY
A Dual Wall Heat Shrink Tubing 8
B Delete Caps 2
C Female end of New Jumper Pigtail 1
D Male end of New Jumper Pigtail 1
E Convolute (Long) 2
F Convolute (Short) 1
G Push Pin Tie Strap 1
ATTACHMENT III
PAGE 3 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918J
140 MM
(5.5 INCHES)
FRONT OF
VEHICLE
C4003 FEMALE END
FIGURE 3
6. Measure 140 mm (5.5 in) from the back of the female end of C4003. See Figure 3.
7. Remove the tape and convolute back 140 mm (5.5 in) from the back of the female end of C4003.
See Figure 4.
1918B
FRONT OF
VEHICLE
140 MM
(5.5 INCHES)
C4003 FEMALE END
FIGURE 4
ATTACHMENT III
PAGE 4 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
8. Cut the Green-White (GN-WH) wire (cavity 1) 50 mm (1.9 in) from the back side of the C4003 female
end. See Figure 5.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918C
C4003 FEMALE END
50 MM
(1.9 INCHES)
FRONT OF
VEHICLE
FIGURE 5
9. Cut the Brown-Yellow (BN-YE) wire (cavity 2) 50 mm (1.9 in) from the back side of the C4003 female
end. See Figure 6.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918D
C4003 FEMALE END
50 MM
(1.9 INCHES)
FIGURE 6
ATTACHMENT III
PAGE 5 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
10. Install a piece of dual wall heat shrink tube on the GN-WH and BN-YE wires making sure the end
of the wire is located in the middle of the tube. Evenly heat up the heat shrink tube until the heat
shrink tube sealant bubbles out of both ends. See Figure 7.
NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918E
BN-YE WIRE
GN-WH WIRE
HEAT SHRINK
TUBE SEALANT
HEAT SHRINK
TUBE SEALANT
FRONT OF
VEHICLE
FIGURE 7
11. Strip 9.5 mm (3/8 in) of the GN-WH and BN-YE wire insulation on the female connector
harness side. See Figure 8.
1918K
FRONT OF
VEHICLE
9.5 MM
(3/8 INCH)
FIGURE 8
ATTACHMENT III
PAGE 6 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
12. Strip 9.5 mm (3/8 in) of insulation from the GN-WH and BN-YE wires on the new jumper pigtail
female connector end. See Figure 9.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918OO
FEMALE END OF NEW JUMPER PIGTAIL
GN-WH WIRE
BN-YE WIRE
9.5 MM
(3/8 INCH)
FIGURE 9
13. Place a piece of dual wall heat shrink tube onto each GN-WH and BN-YE wires. Making a bend in
the wires will prevent the heat shrink tubes from falling off. See Figure 10.
1918M
HEAT SHRINK
TUBE
HEAT SHRINK
TUBE
BN-YE WIRE
GN-WH WIRE
FRONT OF
VEHICLE
FIGURE 10
ATTACHMENT III
PAGE 7 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918N
FRONT OF
VEHICLE
FEMALE END OF NEW JUMPER PIGTAIL
HEAT SHRINK
TUBES
BN-YE WIRE
GN-WH WIRE
FIGURE 11
14. Install the female end of the new jumper pigtail to the corresponding wire colors of the female end
of the vehicle harness by twisting the exposed wires together. See Figure 11.
15. Solder the twisted wires of the female connector. See Figure 12.
NOTE: Keep the heat shrink tubes away from the soldering iron.
STUD FOR
MISSING NUT
1918O
FRONT OF
VEHICLE
SOLDER
SOLDER
FIGURE 12
ATTACHMENT III
PAGE 8 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
16. Measure 140 mm (5.5 in) from the back of the male end of C4003. See Figure 13.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918P
140 MM
(5.5 INCHES)
C4003 MALE END
FIGURE 13
17. Remove and discard the wire harness push pin tie strap and remove the tape and convolute back 140
mm (5.5 in) from the back of the male end of C4003. See Figure 14.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918Q
140 MM
(5.5 INCHES)
C4003 MALE END
FRONT OF
VEHICLE
FIGURE 14
ATTACHMENT III
PAGE 9 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
18. Cut the GN-WH wire (cavity 1) 50 mm (1.9 in) from the back side of the C4003 male end.
See Figure 15.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918R
50 MM
(1.9 INCHES)
C4003 MALE END
GN-WH WIRE
FRONT OF
VEHICLE
FIGURE 15
19. Cut the BN-YE wire (cavity 2) 50 mm (1.9 in) from the back side of the C4003 male end.
See Figure 16.
STUD FOR
MISSING NUT
STUD FOR
1918S
50 MM
(1.9 INCHES)
C4003 MALE END
BN-YE WIRE
FRONT OF
VEHICLE
FIGURE 16
ATTACHMENT III
PAGE 10 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
21. Strip 9.5 mm (3/8 in) of the GN-WH and BN-YE wire insulation on the male connector harness side.
See Figure 18.
STUD FOR
1918U
BN-YE WIRE
GN-WH WIRE
9.5 MM
(3/8 INCH)
FRONT OF
VEHICLE
FIGURE 18
20. Install a piece of dual wall heat shrink tube on the GN-WH and BN-YE wires making sure the end
of the wire is located in the middle of the tube. Evenly heat up the heat shrink tube until the heat
shrink tube sealant bubbles out of both ends. See Figure 17.
NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918T
C4003 MALE END
GN-WH WIRE
HEAT SHRINK BN-YE WIRE
TUBE SEALANT
FRONT OF
VEHICLE
FIGURE 17
ATTACHMENT III
PAGE 11 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
23. Place a piece of dual wall heat shrink tube onto each GN-WH and BN-YE wires. Making a bend in
the wires will prevent the heat shrink tube from falling off. See Figure 20.
STUD FOR
1918W
GN-WH WIRE
BN-YE WIRE
HEAT SHRINK
TUBE
FRONT OF
VEHICLE
FIGURE 20
22. Strip 9.5 mm (3/8 in) of insulation from the GN-WH and BN-YE wires on the new jumper pigtail
male connector end. See Figure 19.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918PP
MALE END OF NEW JUMPER PIGTAIL
GN-WH WIRE
BN-YE WIRE
9.5 MM
(3/8 INCH)
FIGURE 19
ATTACHMENT III
PAGE 12 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
24. Install the male end of the new jumper pigtail to the corresponding wire colors of the male end
of the vehicle harness by twisting the exposed wires together. See Figure 21.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918TT
FRONT OF
VEHICLE
MALE END OF NEW JUMPER PIGTAIL
HEAT SHRINK
TUBES
BN-YE WIRE
GN-WH WIRE
FIGURE 21
25. Solder the twisted wires of the male connector. See Figure 22.
NOTE: Keep the heat shrink tubes away from the soldering iron.
STUD FOR
MISSING NUT
1918UU
FRONT OF
VEHICLE
SOLDER
SOLDER
FIGURE 22
ATTACHMENT III
PAGE 13 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
26. Position the dual wall heat shrink tubes over the solder joints making sure the joints are located in the
middle of the tubes. Evenly heat up the heat shrink tubes until the heat shrink tube sealant bubbles
out of both ends. See Figure 23.
NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918QQ MALE FEMALE
HEAT SHRINK
TUBE SEALANT
HEAT SHRINK
TUBE SEALANT
FIGURE 23
27. Cut to fit the new convolute and properly recover the wiring and secure using electrical tape.
See Figure 24.
STUD FOR
1918AA
FRONT OF
VEHICLE
FIGURE 24
ATTACHMENT III
PAGE 14 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
28. Apply some Motorcraft ® electrical grease (XG-12) to the male side of C4003. Inject the grease
straight from the tube filling the connector cavity halfway being careful not to bend or damage
any terminals.
29. Reconnect all previously disconnected connectors.
30. Attach the rear parking aid camera connector, the inline C4003 and the new jumper pigtail assembly
push pin retainers into the vehicle frame in the specified locations. Install the new push pin tie strap
into the frame. Position the male side of the C4003 harness over the tie strap. Secure the tie strap
around the harness and trim any excess length of the tie strap. See Figures 25 and 26.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918BB
NEW JUMPER
HARNESS ASSEMBLY
INLINE
C4003
REAR PARKING AID
CAMERA CONNECTOR
WIRE HARNESS
PUSH PIN
FRONT OF
VEHICLE
FIGURE 25
ATTACHMENT III
PAGE 15 OF 15
SAFETY RECALL 19S48
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2019
Completed Wiring Harness Modification
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1918CC
FRONT OF
VEHICLE
FIGURE 26
31. Remove the ratchet strap or similar device, raise the spare tire, and replace the spare tire rod inside
the vehicle in the proper location.
NOTE: Place the new delete caps included with the tailgate jumper harness part kit into the glove box.
If the original delete cap/kit sealable bag is present in the glove box, place the new delete caps
inside of it.
32. Connect the negative battery cable(s). Please follow the Workshop Manual (WSM) procedures in
Section 414-01.
33. Replace the tailgate release switch. Please follow the WSM procedures in section 501-14.
This completes the repair.
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 19S48
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or from the dealers.
Regarding the specific reimbursement plan for Recall # 19S48, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed prior to February 7,
2020. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency situation, customers must submit any refund requests through their dealership. As
required by this federal regulation, Ford Motor Company submitted the details of its latest General
Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration
(NHTSA) in February 2019. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safely-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall, and will encourage owners to pursue requests for reimbursement
directly through dealers to expedite reimbursement. Ford will also provide a mailing address to
which customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
Claimant name and address
Vehicle make, model, and model year
Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
Identification of the recall number (either the Ford recall number or the NHTSA recall number)
Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 19V-864
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company DEC 04, 2019 NHTSA Recall No. : 19V-864 Manufacturer Recall No. : 19S48 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 231,664 Estimated percentage with defect : 3 %
Vehicle Information : Vehicle 1 : 2017-2019 Ford Super Duty F250, F350, F450 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Affected vehicles are equipped with an electric tailgate latch release switch. Vehicles with a mechanical tailgate release handle are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : OCT 08, 2015 – NOV 03, 2019
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : For vehicles with an electric tailgate latch release switch mounted in the tailgate handle, water entering the electrical wiring system may cause a short circuit resulting in the unintended switch activation and release of the tailgate latches. This could cause unintended opening of the tailgate either when the vehicle is not moving or is in motion.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Unintended tailgate opening without vehicle operator knowledge may result
in loss of unrestrained cargo, increasing the risk of a crash. Part 573 Safety Recall Report 19V-864 Page 2 Description of the Cause : Water entering the electrical wiring system may cause a short circuit resulting in the unintended switch activation and release of the tailgate latches. Identification of Any Warning
that can Occur : Unintended tailgate opening may be apparent to an operator if it occurs prior to entering the vehicle. Supplier Identification : Component Manufacturer
Name : Sumitomo Electric Wiring Systems Address : 27360 Drake Road
Farmington Hills MICHIGAN 48331
Country : United States Chronology :
See Attachment. Description of Remedy :
Description of Remedy Program : Dealers will modify the tailgate/frame wiring harnesses by adding jumper
pigtails to isolate the tailgate release control circuits, and will install a new tailgate handle release switch. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in February 2019. The ending date for reimbursement eligibility is April 30, 2019. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The additional wiring harness jumper isolates power and ground circuits in separate connectors to prevent short circuiting of the release switch. The new tailgate handle release switch (p/n GB5T-14K147-CA) also has been updated to further prevent water entry into the switch and electrical system.
An updated tailgate release switch and wiring harness jumper were incorporated into production effective with the 2020 model year on November 4, 2019. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 19V-864
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on December 5, 2019. Mailing
of owner notification letters is expected to begin January 20, 2020, and is expected to be completed by January 24, 2020.
Planned Dealer Notification Date : DEC 05, 2019 – DEC 05, 2019
Planned Owner Notification Date : JAN 20, 2020 – JAN 24, 2020
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 19V-864
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company DEC 13, 2019 NHTSA Recall No. : 19V-864 Manufacturer Recall No. : 19S48 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 231,664 Estimated percentage with defect : 3 %
Vehicle Information : Vehicle 1 : 2017-2019 Ford Super Duty F250, F350, F450 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Affected vehicles are equipped with an electric tailgate latch release switch. Vehicles with a mechanical tailgate release handle are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : OCT 08, 2015 – NOV 03, 2019
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : For vehicles with an electric tailgate latch release switch mounted in the tailgate handle, water entering the electrical wiring system may cause a short circuit resulting in the unintended switch activation and release of the tailgate latches. This could cause unintended opening of the tailgate either when the vehicle is not moving or is in motion.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Unintended tailgate opening without vehicle operator knowledge may result
in loss of unrestrained cargo, increasing the risk of a crash. Part 573 Safety Recall Report 19V-864 Page 2 Description of the Cause : Water entering the electrical wiring system may cause a short circuit resulting in the unintended switch activation and release of the tailgate latches. Identification of Any Warning
that can Occur : Unintended tailgate opening may be apparent to an operator if it occurs prior to entering the vehicle. Supplier Identification : Component Manufacturer
Name : Sumitomo Electric Wiring Systems Address : 27360 Drake Road
Farmington Hills MICHIGAN 48331
Country : United States Chronology :
See Attachment. Description of Remedy :
Description of Remedy Program : Dealers will modify the tailgate/frame wiring harnesses by adding jumper
pigtails to isolate the tailgate release control circuits, and will install a new tailgate handle release switch. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in February 2019. The ending date for reimbursement eligibility is April 30, 2019. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The additional wiring harness jumper isolates power and ground circuits in separate connectors to prevent short circuiting of the release switch. The new tailgate handle release switch (p/n GB5Z-9C888-A replaces p/n 1L2Z-14018-AC) also has been updated to further prevent water entry into the switch and electrical system.
An updated tailgate release switch and wiring harness jumper were incorporated into production effective with the 2020 model year on November 4, 2019. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 19V-864
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on December 5, 2019. Mailing
of owner notification letters is expected to begin January 20, 2020, and is expected to be completed by January 24, 2020.
Planned Dealer Notification Date : DEC 05, 2019 – DEC 05, 2019
Planned Owner Notification Date : JAN 20, 2020 – JAN 24, 2020
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 19V-864
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company DEC 13, 2019 NHTSA Recall No. : 19V-864 Manufacturer Recall No. : 19S48 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 231,664 Estimated percentage with defect : 3 %
Vehicle Information : Vehicle 1 : 2017-2019 Ford Super Duty F250, F350, F450 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Affected vehicles are equipped with an electric tailgate latch release switch. Vehicles with a mechanical tailgate release handle are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : OCT 08, 2015 – NOV 03, 2019
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : For vehicles with an electric tailgate latch release switch mounted in the tailgate handle, water entering the electrical wiring system may cause a short circuit resulting in the unintended switch activation and release of the tailgate latches. This could cause unintended opening of the tailgate either when the vehicle is not moving or is in motion.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Unintended tailgate opening without vehicle operator knowledge may result
in loss of unrestrained cargo, increasing the risk of a crash. Part 573 Safety Recall Report 19V-864 Page 2 Description of the Cause : Water entering the electrical wiring system may cause a short circuit resulting in the unintended switch activation and release of the tailgate latches. Identification of Any Warning
that can Occur : Unintended tailgate opening may be apparent to an operator if it occurs prior to entering the vehicle. Supplier Identification : Component Manufacturer
Name : Sumitomo Electric Wiring Systems Address : 27360 Drake Road
Farmington Hills MICHIGAN 48331
Country : United States Chronology :
See Attachment. Description of Remedy :
Description of Remedy Program : Dealers will modify the tailgate/frame wiring harnesses by adding jumper
pigtails to isolate the tailgate release control circuits, and will install a new tailgate handle release switch. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in February 2019. The ending date for reimbursement eligibility is April 30, 2019. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The additional wiring harness jumper isolates power and ground circuits in separate connectors to prevent short circuiting of the release switch. The new tailgate handle release switch (p/n GB5Z-9C888-A replaces p/n 1L2Z-14018-AC) also has been updated to further prevent water entry into the switch and electrical system.
An updated tailgate release switch and wiring harness jumper were incorporated into production effective with the 2020 model year on November 4, 2019. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 19V-864
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on December 5, 2019. Mailing
of owner notification letters is expected to begin January 20, 2020, and is expected to be completed by January 24, 2020.
Planned Dealer Notification Date : DEC 05, 2019 – DEC 05, 2019
Planned Owner Notification Date : JAN 20, 2020 – JAN 24, 2020
* NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
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