Customer Satisfaction Program 19N06 – Door Latch Freezing Concerns – 2018-2019 Ford F-150 – F-550

NHTSA ID Number: 10167305

Manufacturer Communication Number: 19N06

Summary

Customer Satisfaction Program 19N06

Certain 2018-2019 Model Year F-150-F-550 Vehicles

Door Latch Freezing Concerns

 

11 Affected Products

Vehicles

MAKE MODEL YEAR
FORD F-150 2018-2019
FORD F-250 2019
FORD F-250 SD 2018
FORD F-350 SD 2018-2019
FORD F-450 SD 2018-2019
FORD F-550 2019
FORD F-550 SD 2018-2019

October 1, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 19N06
Certain 2018-2019 Model Year F-150-F-550 Vehicles
Door Latch Freezing Concerns

 

PROGRAM TERMS

This is a one-time repair program for vehicles that exhibit a door latching concern. Affected vehicles are eligible for this repair through October 31, 2029, regardless of vehicle mileage or warranty start date. Coverage is automatically transferred to subsequent owners. This program will expire October 31, 2029.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
F-150 2018-2019 Dearborn April 13, 2018 through February 26, 2019
Kansas City April 4, 2018 through March 4, 2019
F-250F-550 Kentucky April 22, 2018 through March 5, 2019
OHAP April 18, 2018 through March 11, 2019

Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE

In the affected vehicles, water entering the doors in cold temperatures may cause the outside door handle cable to freeze at the handle end. Frozen water in the cable can cause the exterior door handle cable not to return to the home position holding the door latch open. Ford is offering this no charge service to customers that have experienced a door latching concern to perform robustness actions on the front doors of all vehicles and on the rear doors of crew cab vehicles, which will prevent water intrusion and door latch freezing.

 

SERVICE ACTION

If an affected vehicle has exhibited a frozen latch, dealers are to perform robustness actions to the front doors and crew cab rear doors such as sealing the doors and door latches, lubricating door cables and installing a wiper clip on the exterior door handle cable ends. This service must be performed at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Due to the large volume of vehicles affected by this program, owners of affected vehicles will be notified in three separate mailings. Mailing will begin the week of October 14, 2019, and is expected to complete by the end of October. Dealers should repair any affected vehicles that experience a frozen door latch whether or not the customer has received a letter.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Instructional Video Links
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

Customer Satisfaction Program 19N06
Certain 2018-2019 Model Year F-150-F-550 Vehicles
Door Latch Freezing Concerns

 

OASIS ACTIVATION 

OASIS will be activated on October 1, 2019.

 

FSA VIN LISTS ACTIVATION 

FSA VIN Lists will not be activated for this service action.

 

SOLD VEHICLES

  • Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

Do not perform this program unless the affected vehicle exhibits the covered condition.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES  

The use of rental vehicles is not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
    • Ford vehicles – 3 years or 36,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number 19N06 is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

NOTE: The listed chemicals and locally obtained supplies can be used on multiple vehicles.

  • Program Code: 19N06 o Misc Expense: OTHER o Amount: Actual cost up to $11.00
  • PROGRAM TERMS: This program will be in effect through October 31, 2029. There is no mileage limit for this program.

ATTACHMENT II

Customer Satisfaction Program 19N06
Certain 2018-2019 Model Year F-150-F-550 Vehicles
Door Latch Freezing Concerns

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Perform Robustness Actions On Front Doors

(All Regular Cab and Super Cab)

19N06B 1.8 Hours
Perform Robustness Actions On All Doors (Crew Cab) 19N06C 3.4 Hours
* Additional Time For Replacement Of Interior Door Handle Release Cable(s) – Only if an interior door handle release cable is found to be kinked. MT19N06

0.6 Hours Per Affected Door

(Up To 2.4 Hours for 4 doors on a crew cab)

* Less than 5% vehicles are expected to require a cable replacement.

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Description Part Number Order
Quantity
Claim
Quantity
Front Door Kit FL3Z-16308-P 1 1
Rear Door Kit (Crew Cab Only) FL3Z-16308-Q 1 1
Exterior Door Handle Cable Wiper Clip (One Piece per Package) LL3Z-15264B28-A 2 Req. Reg/Sup Cab 4 Req. Crew Cab
Motorcraft® Low Temperature Grease* XG-16 MISC. OTHER
Motorcraft® Door Latch Grease* XG-13
Motorcraft® Silicone Spray* XL-6
Motorcraft® Silicone Sealant* TA-30
Motorcraft® Premium Windshield Wash

Concentrate (All Markets Except Canada)*

ZC-32-B2
Methyl Hydrate Or Equivalent Product

Containing 99% Methanol (Canada Only) *

Obtain Locally
Cotton Swabs/Q-Tips®*
Isopropyl Alcohol*
Brushes*
Disposable Gloves*
Syringe, Eye Dropper or a Similar Applicator*

* The listed chemicals and locally obtained supplies can be used on multiple vehicles.

Parts Requirements / Ordering Information Continued On The Next Page

 

 

PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)

Part Number Description Part Number Order Quantity Claim Quantity
(RH Front – All Vehicles Except F-150 with Gas Engine) Interior Door Handle Release Cable

 

HC3Z-15221A00-B As Required *

 

(LH Front  – All Vehicles Except F-150 with Gas Engine) HC3Z-15221A01-B
(LH/RH Front – Only F-150 with Gas Engine) FL3Z-15221A00-B
(LH/RH Rear – All Vehicles Crew Cab Doors) FL3Z-1540180-A

* Less than 5% vehicles are expected to require a cable replacement.

Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2018-2019 MODEL YEAR F-150-F-550 VEHICLES — DOOR LATCH FREEZING CONCERNS

 

OVERVIEW

In the affected vehicles, water entering the doors in cold temperatures may cause the outside door handle cable to freeze at the handle end. Frozen water in the cable can cause the exterior door handle cable not to return to the home position holding the door latch open. Ford is offering this no charge one-time repair extended coverage through October 31, 2029 to customers who have experience a door latching concern, regardless of vehicle mileage or warranty start date. Dealers will perform robustness actions, such as sealing the doors and door latches, lubricating door cables & installing wiper clips on the exterior door handle cable, on the front doors of all vehicles and on the rear doors of crew cab vehicles. This service must be performed at no charge to the vehicle owner.

NOTE: Please read this procedure in its entirety, prior to performing repairs. Additionally, instructional videos are available to assist with the repair. Please refer to ATTACHMENT IV: Instructional Video Links to view the videos.

 

SERVICE PROCEDURE

Unique Tool List:

General Tools
Plastic Trim Removal Tools Brushes
Blowgun Industrial Grade Heavy Duty Scissors
Bungee Cords Shop Towel
Utility Knife Disposable Gloves
Tape Measure Paint Pen
Zip Tie Ruler/Straight Edge
Caulk Gun Needle Nose Pliers
Cotton Swab Locally Obtained Syringe, Eye Dropper or Similar Applicator

 

Front Door Service Procedure (All Vehicles)

NOTE: Not all the parts in the kit will be used.

NOTE: The parts being installed in this procedure are not labeled. Refer to Figure 1 for component identification.

NOTE: Procedure to be performed on both front doors.

NOTE: The window must be in the closed (up) position when performing this procedure.

NOTICE: Do not allow the door trim panel or exterior door handle to hang by the door handle cables or damage to the cable and door may occur.

1. Remove the front exterior door handles. Please follow the Workshop Manual (WSM) procedures in Section 501-14.

NOTE: The interior grab handle cover clips can be reused for this repair. Only replace if damaged.

2. If a cable wiper clip is present on the exterior door handle cable end, remove and discard the cable wiper clip. See Figure 2.

NOTE: Front passenger door shown, all doors similar.

3. Inspect the interior door handle to latch release cable for kinking. See Figure 3.

– Were any kinks visible on the interior door handle release cable?

Yes – Proceed to Step 4.

No – Proceed to Step 7.

NOTE: The front door latch of some vehicles is equipped with a small flexible plastic water shield located over the exterior door handle cable attachment point. Note the water shield position and orientation for reassembly.

NOTE: Certain vehicles are equipped with an interior door handle release cable retaining bracket on the front door latch. The interior door handle release cable is serviced in a similar manner as shown in Figure 5 whether or not a cable retaining bracket is present.

4. Remove the front door latch. Please follow Steps 1, 3, 7 – 9 and 11 – 14 of the WSM procedures in Section 501-14. Then proceed to Step 5.

5. Replace the interior door handle release cable. See Figure 5.

a. Detach the interior door handle release cable from the retaining bracket.

b. Remove the interior door handle release cable from the latch.

c. Install the new interior door handle release cable by reversing the cable replacement and the front door latch removal steps, then proceed to Step 6.

 

NOTE: Do not reinstall the door panel, watershield or the exterior door handle at this time.

CAUTION: Use caution not to kink the cables during reassembly of the door latch.

6. Reassemble and reinstall the front door latch. Complete by reversing Step 4 (above). Please follow the WSM procedures in Section 501-14. Then proceed to Step 7.

7. Remove and discard the rubber drain plug and clean any obstructions, debris, foreign material and residual water from all of the door drain holes using compressed air and a tool such as a plastic trim tool or a zip tie. See Figure 6.

NOTE: Front passenger door shown, all doors similar.

8. Using compressed air, blow out any debris or residual water from the door latch assembly, exterior door handle mechanism and cables for 30 seconds. Drying these components with compressed air for 30 seconds is critical to remove as much moisture as possible. See Figure 7.

9. Lower the front door window glass to the fully down position.

10. Remove the inner belt moulding and position aside the latch side of the door glass top run. See Figure 8.

11. If present, remove and discard the two pieces of foam on the driver and passenger side outer belt moulding (also known as upper belt moulding) as shown in Figures 9 and 10.

NOTE: Passenger door shown, driver door similar.

12. Clean the highlighted area of the outer belt moulding with isopropyl alcohol and a clean shop towel. See Figure 11.

NOTE: Make sure to clean past the second clip.

13. Apply a small bead of Motorcraft® TA-30 silicone sealant onto the highlighted area of the outer belt moulding, ensuring the two belt moulding clips shown in Figures 11 and 12 are completely covered.
Using your finger, smooth out the sealant to establish an even surface. See Figure 12.

NOTE: A proper seal around the belt moulding clips shown in Figures 11 and 12 is crucial.

14. Using a small plastic trim removal tool, install Foam A to the outer belt moulding on top of the bead of silicone that was previously applied in Step 13. Both outer belt moulding clips need to be covered by the Foam A. See Figures 13 and 14.

NOTE: It is crucial that both outer belt moulding clips are covered by Foam A and that the end of Foam A wraps around the outer belt moulding as shown.

15. Using a clean towel and isopropyl alcohol, remove any excess silicone in visible areas on the outer belt moulding.

16. Install the door glass run funnel (157 mm funnel wings) ensuring that the lower tab is situated in the door glass run and the funnel sides sit at a 90° angle above the door glass run. See Figure 15.

NOTE: Ensure the funnel sides are at a 90° angle upon installation. It may be necessary to bend the sides of the funnel back to a 90° angle before installation.

17. Reinstall the latch side of the front door glass top run and the inner belt moulding. See Figure 8.

NOTICE: When installing the rear door glass top run make sure not to bend or damage the door glass run funnel. Check through the exterior door handle opening to verify that the funnel is positioned correctly.

18. Raise the front door window glass to the fully up position.

19. Using a clean shop towel and isopropyl alcohol clean the area where the Foam Tape will be applied, from any dirt, dust or debris, then install the Foam Tape in the location shown, from though the exterior door handle opening, to hold the funnel in place. See Figure 16.

20. Using a clean shop towel and isopropyl alcohol clean the top portion of the door and neatly apply Motorcraft® TA-30 silicone sealant to the indicated/highlighted area in order to completely fill the gap as shown in Figure 17.

  • Do not close the door until the silicone is cured.

NOTE: Proper application of the sealant is crucial to properly water seal the door and also avoid appearance concerns.

NOTE: Top of driver front door shown, passenger front door similar.

21. On the driver’s side door only, apply Motorcraft® XG-13 door latch grease to the area where the key lock rod attaches to the key lock rod lever. See Figure 18.

22. On the driver’s side door only, install the rubber grommet onto the key lock rod over the key lock rod lever. Position the rubber grommet as shown in Figure 18. The rubber grommet will sit sideways when properly installed.

NOTE: This grommet may already be present on some vehicles. If present, it will likely be in the correct position and no action is necessary.

NOTE: Door latch assembly shown out of vehicle for clarity.

23. Unseat the interior door handle release cable rubber grommet and release any cable retaining clips. Hold the end of the cable in the upright position and spray Motorcraft® XL-6 lubricant for 5 seconds into the cable. See Figure 19.

NOTE: If the Motorcraft® XL-6 lubricant container is not equipped with an applicator nozzle that can accommodate a straw, swap the applicator nozzle from another Motorcraft® chemical such as: XL-5 Multi-Purpose Grease Spray, XL-5-A Multi-Purpose Grease Spray or ZC-30-A Silicone Gasket Remover so a straw can be used. Spray a small amount to clear the applicator nozzle and straw prior to spraying the cable.

24. Using a bungee cord or other suitable device, secure the interior door handle release cable to the door in an upright position to allow the lubricant time to run down into the cable until the interior door handle release cable is reinstalled later in this procedure. See Figure 20.

25. Towel dry the exterior door handle cable to absorb any residual moisture. Using a bungee cord or other similar device secure the exterior door handle cable to the door in an upward position as shown in Figure 21, to allow the undiluted Motorcraft® Premium Windshield Wash Concentrate (ZC-32-B2) or a 99 percent methyl hydrate (methanol) product time to run down into the cable, until the exterior door handle cable is reinstalled later in this procedure.

CAUTION: The use of disposable gloves is required for the following step.

NOTICE: Place a shop towel around the exterior door handle cable, while performing this procedure, to prevent dripping onto the vehicle which could cause paint damage.

NOTE: Do not use a product that contains isopropyl alcohol. Only use a product containing methanol or a mix of methanol and ethylene glycol.

26. The use of disposable gloves is required for this step. Using a locally obtained syringe, eye dropper, or other suitable applicator draw 10 ml of the undiluted Motorcraft® ZC-32-B2 Concentrate or a 99 percent methyl hydrate (methanol) product into the applicator. With the cable pulled out and the tip of the applicator positioned inside the arrowhead cable end fitting, inject 2 ml between the cable shield and the cable then cycle the cable 5 times in and out of the cable shield. Repeat injecting fluid and cycling the cable a total of 5 times.

NOTE: Rear door shown, front door similar.

27. If a foam gasket is present around the perimeter of the exterior door handle, thoroughly remove the foam gasket. Using a clean shop towel and isopropyl alcohol, clean the highlighted mating surface area of the exterior front door handle. See Figure 22.

28. Using a clean shop towel and isopropyl alcohol clean inside the dotted lines on the mating surface area of the front exterior door handle opening. See Figure 23.

29. Install a new Foam E around the perimeter of the exterior door handle.

NOTE: Foam E will not wrap around the entire perimeter of the exterior door handle.

NOTE: Proper placement of Foam E is crucial for proper sealing and to avoid appearance concerns.

A. Lay out Foam E on the exterior door handle and mark center as shown in Figure 24.

B. Remove Foam E from the door handle and remove the back center portion of the adhesive backing then cut the protective backing in half. See Figure 24.

C. Align the marks made on the Foam E and exterior door handle and adhere the back center portion to the exterior door handle as shown in Figure 25.

D. Lay one side of Foam E down on the exterior door handle and without stretching the foam pull off the adhesive backing as you adhere Foam E to the exterior door handle as shown in Figure 25.

E. Remove the protective backing from the other side of Foam E as shown in Figure 25.

F. Without stretching the foam adhere it to the exterior door handle ensuring that both sides of Foam E are of equal length once secured. See Figure 26.

30. Using a clean shop towel and isopropyl alcohol, clean the handle plunger then using a brush apply a light film of Motorcraft® XG-16 low temperature grease to all four sides of the exterior door handle plunger and to the mechanisms in the areas shown in Figures 27 and 28.

31. Apply a bead of Motorcraft® TA-30 silicone sealant to the latch side area of the front door exterior handle opening metal surface. Make sure that the sealant overlaps with the Foam E on the exterior door handle. See Figure 29.

NOTE: Proper placement of the Motorcraft® TA-30 silicone sealant is crucial for proper sealing and to avoid appearance concerns.

NOTE: Driver door shown, passenger door similar.

32. Remove the bungee cords, or the similar devices, used to hold the interior and exterior door handle cables up, seat the rubber grommet and if equipped, reinstall the interior door handle release cable retaining clips.

33. Reconnect the exterior door handle cable to the door handle and lubricate the door handle cable end with Motorcraft® XG-16 low temperature grease, as shown in Figure 30.

34. Install a new handle cable wiper clip on the exterior door handle cable end. See Figure 31.

35. Reinstall the front exterior door handles. Please follow the WSM procedures in Section

NOTICE: Reinstall the exterior door handle cable and retaining clips in the original factory position.

36. Clean any excess silicone around the exterior door handle perimeter using isopropyl alcohol, cotton swabs and a clean shop towel to avoid appearance concerns.

37. Is the vehicle a crew cab?

Yes – Proceed to Page 24 – Rear Door Service Procedure (Crew Cab Vehicles).

No – Repair is complete.

 

Rear Door Service Procedure (Crew Cab Vehicles)

Complete Rear Door Part Kit

NOTE: Not all the parts in the kit will be used

NOTE: The parts being installed in this procedure are not labeled. Refer to Figure 32 for component identification.

NOTE: Procedure to be performed on both rear doors.

NOTE: The window must be in the closed (up) position when performing this procedure.

NOTICE: Do not allow the door trim panel or exterior door handle to hang by the door handle cables or damage to the cable and door may occur.

1. Remove the rear exterior door handles. Please follow the Workshop Manual (WSM) procedures in Section 501-14.

NOTE: The interior grab handle cover clips can be reused for this repair. Only replace if damaged.

2. If a cable wiper clip is present on the exterior door handle cable end, remove and discard the cable wiper clip. See Figure 33.

NOTE: Front passenger door shown, all doors similar.

3. Inspect the interior door handle to latch release cable for kinking. See Figure 34.

– Were any kinks visible on the interior door handle release cable?

Yes – Proceed to Step 4.

No – Proceed to Step 7.

4. Remove the rear door latch. Please follow Steps 2, 3 and 5 – 11 of the WSM procedures in Section 501-14. Then proceed to Step 5.

5. Replace the interior door handle release cable. See Figure 35.

a. Detach the interior door handle release cable from the retaining bracket.

b. Remove the interior door handle release cable from the latch.

c. Install the new interior door handle release cable by reversing the cable replacement and the front door latch removal steps, then proceed to Step 6.

NOTE: Do not reinstall the door panel, watershield or the exterior door handle at this time.

CAUTION: Use caution not to kink the cables during reassembly of the door latch.

6. Reassemble and reinstall the rear door latch. Complete by reversing Step 4 (above). Please follow the WSM procedures in Section 501-14. Then proceed to Step 7.

7. Remove and discard the rubber drain plug and clean any obstructions, debris, foreign material and residual water from all of the door drain holes using compressed air and a tool such as a plastic trim tool or a zip tie. See Figure 36.

NOTE: Front passenger door shown, all doors similar.

8. Using compressed air, blow out any debris or residual water from the door latch assembly, exterior door handle mechanism and cables for 30 seconds. Drying these components with compressed air for 30 seconds is critical to remove as much moisture as possible. See Figure 37.

9. Lower the rear door window glass to the fully down position.
10. Remove the rear door inner belt moulding and position aside the latch side of the door glass top run. See Figure 38.

11. If present, remove and discard the the two pieces of foam on the driver and passenger side outer belt moulding at the location shown in Figures 39 and 40.

NOTE: Passenger door shown, driver door similar.

12. Using a clean towel and isopropyl alcohol, clean the area of the outer belt moulding shown in Figure 41. This is where the foam and silicone will be applied. See Figure 41.

NOTE: Make sure to clean past the second clip.

13. Apply a small bead of Motorcraft® TA-30 silicone sealant onto the highlighted area of the outer belt moulding, ensuring the two belt moulding clips shown in Figures 42 and 43 are completely covered.
Using your finger, smooth out the sealant to establish an even surface. See Figures 42 and 43.

NOTE: A proper seal around the belt moulding clips shown in Figure 42 is crucial.

14. Install Foam H to the C-pillar end of the outer belt moulding. See Figure 44.

15. Remove any excessive silicone in visible areas on the outer belt moulding with isopropyl alcohol and a clean shop towel.

16. On vehicles built on or before 8-Jun-2018, modify the rear door glass top run. See Figure 45.

a. Measure 15 mm (0.59 in) from the inboard bottom corner of the door glass top run.

b. Starting at the bottom outboard corner of the rear door glass top run, cut a 45° notch using the previous measurement as a guide.

17. If present, remove and discard the felt on the rear door glass top run. See Figure 46.

18. Using a clean towel and isopropyl alcohol, clean the highlighted area of the rear door glass top run. See Figure 47.

19. Install Foam N to the area of the rear door glass top run as shown in Figure 48a. Make sure Foam N is under the C-pillar notch shown in Figure 48a. Foam H and Foam N must cover the gap shown in Figure 48b.

20. With the rear door latch side door glass top run still positioned aside, raise the rear door window glass three quarters of the way up. See Figure 49.

NOTICE: Use care not to pinch the door glass top run or scratch the glass when raising the window glass.

21. Apply Motorcraft® TA-30 silicone sealant in and over the mating area of the water shields to the door from the front to the outboard corner. Using light finger pressure, smooth the bead of silicone. See Figure 50.

22. Lower the rear door window glass to the fully down position.

23. Install the door glass run funnel (132mm funnel wings), ensuring the lower tab is situated in the door glass run and the funnel sides sit at a 90° angle above the door glass run. See Figure 51.

NOTE: Ensure the funnel sides are at a 90° angle upon installation. It may be necessary to bend the sides of the funnel back to a 90° angle before installation.

24. Reinstall the rear door glass top run and inner belt moulding. See Figure 38.

NOTICE: When installing the rear door glass top run make sure not to bend or damage the door glass run funnel. Check through the exterior door handle opening to verify that the funnel is positioned correctly.

25. Raise the front door window glass to the fully up position.

26. Using a clean shop towel and isopropyl alcohol clean the area where the Foam Tape 1 will be applied, from any dirt, dust or debris, then install Foam Tape 1 in the location shown, from though the exterior door handle opening, to hold the funnel in place. See Figure 52.

27. Unseat the interior door handle release cable rubber grommet and if equipped, release any cable retaining clips. Hold the end of the cable in the upright position and spray Motorcraft® XL-6 lubricant for 5 seconds into the cable. See Figure 53.

NOTE: If the Motorcraft® XL-6 lubricant container is not equipped with an applicator nozzle that can accommodate a straw, swap the applicator nozzle from another Motorcraft® chemical such as: XL-5 Multi-Purpose Grease Spray, XL-5-A Multi-Purpose Grease Spray or ZC-30-A Silicone Gasket Remover so a straw can be used. Spray a small amount to clear the applicator nozzle and straw prior to spraying the cable.

28. Using a bungee cord or other suitable device, secure the interior door handle release cable to the door in an upright position to allow the lubricant time to run down into the cable until the interior door handle release cable is reinstalled later in this procedure. See Figure 54.

29. Towel dry the exterior door handle cable to absorb any residual moisture. Using a bungee cord or other similar device secure the exterior door handle cable to the door in an upward position as shown in Figure 55, to allow the undiluted Motorcraft® Premium Windshield Wash Concentrate (ZC-32-B2) or a 99 percent methyl hydrate (methanol) product time to run down into the cable, until the exterior door handle cable is reinstalled later in this procedure.

CAUTION: The use of disposable gloves is required for the following step.

NOTICE: Place a shop towel around the exterior door handle cable, while performing this procedure, to prevent dripping onto the vehicle which could cause paint damage.

NOTE: Do not use a product that contains isopropyl alcohol. Only use a product containing methanol or a mix of methanol and ethylene glycol.

30. The use of disposable gloves is required for this step. Using a locally obtained syringe, eye dropper or other suitable applicator, draw 10 ml of the undiluted Motorcraft® ZC-32-B2 Concentrate or a 99 percent methyl hydrate (methanol) product into the applicator. With the cable pulled out and the tip of the applicator positioned inside the arrowhead cable end fitting, inject 2 ml between the cable shield and the cable then cycle the cable 5 times in and out of the cable shield. Repeat injecting fluid and cycling the cable a total of 5 times.

31. If a foam gasket is present around the perimeter of the exterior rear door handle, thoroughly remove the foam gasket. Using a clean shop towel and isopropyl alcohol, clean the highlighted mating surface area of the exterior door handle. See Figure 56.

32. Using a clean shop towel and isopropyl alcohol, clean inside the dotted lines on the mating surface area of the exterior door handle opening. See Figure 57.

33. Install a new Foam K around the perimeter of the exterior door handle.

NOTE: Foam K will not wrap around the entire perimeter of the exterior door handle.

NOTE: Proper placement of Foam K is crucial for proper sealing and to avoid appearance concerns.

A. Lay out Foam K on the exterior door handle and mark center as shown in Figure 58.

B. Remove Foam K from the door handle and remove the back center portion of the adhesive backing then cut the protective backing in half. See Figure 58.

C. Align the marks made on the Foam K and exterior door handle and adhere the back center portion to the exterior door handle as shown in Figure 59.

D. Lay one side of Foam K down on the exterior door handle and without stretching the foam pull off the adhesive backing as you adhere Foam K to the exterior door handle as shown in Figure 59.

E. Remove the protective backing from the other side leg of Foam K as shown in Figure 59.

F. Without stretching the foam adhere it to the exterior door handle ensuring that both sides of Foam K are of equal length once secured. See Figure 60.

34. Using a clean shop towel and isopropyl alcohol, clean the handle plunger then, using a brush, apply a light film of Motorcraft® XG-16 low temperature grease to all four sides of the exterior door handle plunger and to the mechanisms in the areas shown in Figures 61 and 62.

35. Apply a bead of Motorcraft® TA-30 silicone sealant to the latch side area of the rear door exterior handle opening metal surface. Make sure that the sealant overlaps with the Foam K on the exterior door handle. See Figure 63.

NOTE: Proper placement of the Motorcraft® TA-30 silicone sealant is crucial to ensure proper sealing and avoid appearance concerns.

NOTE: Driver door shown, passenger door similar.

36. Remove the bungee cords or the similar devices used to hold the interior and exterior door handle cables. Seat the interior door handle release cable rubber grommet and, if equipped, reinstall the interior door handle release cable retaining clips.

37. Reconnect the exterior door handle cable to the door handle and lubricate the door handle cable end with Motorcraft® XG-16 low temperature grease as shown in Figure 64.

38. Install a new handle cable wiper clip on the exterior door handle cable end. See Figure 65.

39. Reinstall the rear exterior door handles. Please follow the WSM procedures in Section

NOTICE: Reinstall the exterior door handle cable and retaining clips in the original factory position.

40. Clean any excess silicone around the exterior door handle perimeter using isopropyl alcohol, cotton swabs and a clean shop towel to avoid appearance concerns.

Crew Cab vehicle repair is complete.


ATTACHMENT IV

Customer Satisfaction Program 19N06
Certain 2018-2019 Model Year F-150-F-550 Vehicles
Door Latch Freezing Concerns

 

INSTRUCTIONAL VIDEO LINKS

Video Links: F-150 shown, F-250-F-550 is similar.

IMPORTANT: Always refer to the dealer bulletin and the technical information for latest parts requirements and repair procedures.

NOTE: The videos below are also used in Field Service Action (FSA) 18N03 and have some components or contents that may be different from the repair in this program. These differences do not affect the installation or performance or the parts in this FSA.

NOTE: Some videos show the same procedure performed on a vehicle as well as on a bench for demonstration purposes.

Video 1:   Front Door Glass Top Run And Outer Belt Moulding Sealing Procedure

 

Video 2:   Door Glass Run Funnel And Door Glass Top Run Installation Procedure Rear Door    Shown, Front Door Similar

 

Video 3:   Front Door Latch Sealing Procedure

 

Video 4:   Exterior Door Handle Sealing Procedure – Rear Door Shown, Front Door Similar

 

Video 5:   Rear Door Glass Top Run and Outer Belt Moulding Sealing Procedure

 

Video 6:   Rear Door Latch Sealing Procedure

 


Customer Satisfaction Program 19N06

October 1, 2019

https://www.nhtsa.gov/recalls?nhtsaId=10167305

https://static.nhtsa.gov/odi/tsbs/2019/MC-10167305-0001.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [7.53 MB]


19-2081
21 March 2019

https://www.nhtsa.gov/recalls?nhtsaId=10156511

https://static.nhtsa.gov/odi/tsbs/2019/MC-10156511-0001.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [2.08 MB]


19-2007


 

Bestseller No. 1
Permatex 82180 Ultra Black Maximum Oil Resistance RTV Silicone Gasket Maker, 3.35 oz. Tube
  • Sensor-safe, non-corrosive formula designed for superior adhesion to oily surfaces and long term durability
  • Superior resistance to powertrain fluids including engine oil, transmission fluid, gear lube and coolants
  • Retains high flexibility and eliminates the need for pre-formed, pre-cut, paper, rubber or cork gaskets; OEM specified and approved for dealership warranty requirements
  • Temperature Range -65°F to 500°F (-54°C to 260°C) intermittent
  • Suggested Applications: Valve covers, oil pans, intake manifold end seals, timing covers, and differential covers
Bestseller No. 2
Permatex 81160 High-Temp Red RTV Silicone Gasket, 3 oz
  • Formulated for hi-temp applications, or heavy-duty use
  • Replaces almost any cut gasket, and coats pre-cut gaskets to increase reliability
  • Makes reliable 'formed-in-place' gaskets that resist cracking, shrinking and migrating
  • Temperature range of -65F to 650F intermittent
  • Suggested Applications: Valve covers, oil pans, timing covers, water pumps, thermostat housings, transmission pans
Bestseller No. 3
Permatex 80050 Clear RTV Silicone Adhesive Sealant, 3 oz
  • General purpose, clear RTV indoor/outdoor sealant
  • Seals, bonds, repairs, mends and secures glass, metal, plastics, fabric, vinyl, weather stripping and vinyl tops
  • Waterproof, durable, and flexible; resists water, weather, and vibration
  • Temperature Range: -75°F to 400°F (-59°C to 204°C)
  • Suggested Applications: Door frames, vinyl tops, seams and roofs; not recommended for engine gasket, windshield installation, or electrical connection applications
Bestseller No. 4
Silicone RTV 4500 Food Contact Safe High Strength Silicone Sealant, Clear (2.8 FL. Ounce)
  • Food Contact Safe 350F high temp
  • Impervious to all weather conditions
  • Bonds to most surfaces
  • Excellent for sealing or creating gaskets
  • Self curing, easy to app
Bestseller No. 5
Permatex 81158 Black Silicone Adhesive Sealant, 3 oz. Tube, Pack of 1
  • Sensor-safe, general purpose black RTV indoor/outdoor sealant
  • Seals, bonds, repairs, mends and secures glass, metal, plastics, fabric, vinyl, weather stripping and vinyl tops
  • Waterproof and flexible; resists water, weather, and vibration
  • Temperature Range: -75°F to 450°F (-59°C to 232°C)
  • Suggested Applications: Door frames, electrical connections, seams and roofs, vinyl tops, and weather stripping; protects and repairs electrical wiring
Bestseller No. 6
J-B Weld 31314 High Temperature RTV Silicone Gasket Maker and Sealant - Red - 3 oz.
  • HI TEMP RED SILICONE GASKET MAKER & SEALANT: Is an RTV (Room Temperature Vulcanized) Silicone gasketing material, designed for use in mechanical assemblies where the existence of higher, continuous temperatures up to 550º F or 650º F intermittent might exist
  • COUNT ON US: For more than 40 years, our products have earned a loyal following from people who take pride in their work. With each product we innovate, we continue to provide the world's strongest bond for your projects
  • EASY TO USE: Curing when the product is exposed to the moisture in air, it forms a tough, waterproof seal on most surfaces. It will not shrink or crack, resists weathering and is sensor safe
  • VERSATILE & DEPENDABLE: Ideal for automotive, metal, oil pans, exhaust manifolds, water pumps, timing covers, differential covers, drive housings and oven doors
  • DO IT YOURSELF: Big or small, you can DIY it with J-B. Our heavy duty adhesives repair & restore it right the first time. JB Weld delivers the legendary performance of the World's Strongest Bond
Bestseller No. 7
Permatex 82194 Ultra Grey Rigid High-Torque RTV Silicone Gasket Maker, 3.5 oz.
  • Designed specially for high-torque and high vibration applications
  • Maximum vibration resistance, with outstanding resistance to oils, cooling and shop fluids
  • OEM specified, guaranteed not to leak
  • Low odor and non-corrosive formula
  • Suggested Applications: Valve covers, oil pans, intake manifold end seals, timing covers, water pumps, thermostat housings
SaleBestseller No. 8
Food Grade NSF FDA RTV Silicone Sealant Adhesive Red High Temp 10.3oz (Standard Version) (Standard Version)
  • Food Safe (NSF & FDA Food Grade approval) 650F high temp
  • Impervious to all weather conditions
  • Bonds to All gaskets and all surfaces
  • Waterproof
  • Self cureing, easy to apply
Bestseller No. 9
Red Devil 078060 StormGuard 920 100% RTV Silicone Sealant (Black), 10.1 Oz, 1 Pack
  • Lifetime guarantee
  • 30 minute rain ready
  • Superior adhesion & flexibility
  • For wet or dry surfaces
  • Won't shrink or crack
Bestseller No. 10
Permatex 80022 Sensor-Safe Blue RTV Silicone Gasket Maker, 3 oz. Tube
  • Effectively replaces almost any cut gasket
  • Makes reliable 'formed-in-place' gaskets that resist cracking, shrinking and migrating
  • Coats pre-cut gaskets to increase reliability without fouling oxygen sensors
  • Temperature range of -65 degrees fahrenheit to 500 degrees fahrenheit intermittent
  • Suggested Applications: Valve covers, oil pans, timing covers, water pumps, thermostat housings, transmission pans

Last update on 2020-07-11 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-07-11 / Affiliate links / Images from Amazon Product Advertising API

Leave A Comment

Your email address will not be published. Required fields are marked *

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.