Intermittent Power Mirror And/Or Power Window Operation From Master Switch – 2019 Lincoln MKC

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NHTSA ID Number: 10156526

Manufacturer Communication Number: TSB 19-2092

Summary

Some 2019 MKC vehicles built on 23-Jul-2018 and through 07-Nov-2018 may exhibit intermittent function of the power mirrors and/or power windows from the master switch. These symptoms may also be present with or without diagnostic trouble codes (DTCs) B1087 and/or B1088 stored in the driver door module (DDM) and/or passenger door module (PDM). This may be the result of a small impression in the left B-pillar sheet metal which has allowed water to overcome the sealing capability of the electrical harness grommet and enter connector C315. To resolve this concern, remove all moisture from the connector, apply electrical grease and seal the B-pillar wiring harness grommet to the left B-pillar sheet metal.

 

1 Affected Product

Vehicle

MAKE MODEL YEAR
LINCOLN MKC 2019

 


Model:

Lincoln

2019 MKC

 

Summary

This article supersedes TSB 19-2072 to update the Service Labor Time Standards and Tool List.

 

Issue: Some 2019 MKC vehicles built on 23-Jul-2018 and through 07-Nov-2018 may exhibit intermittent function of the power mirrors and/or power windows from the master switch. These symptoms may also be present with or without diagnostic trouble codes (DTCs) B1087 and/or B1088 stored in the driver door module (DDM) and/or passenger door module (PDM). This may be the result of a small impression in the left B-pillar sheet metal which has allowed water to overcome the sealing capability of the electrical harness grommet and enter connector C315. To resolve this concern, remove all moisture from the connector, apply electrical grease and seal the B-pillar wiring harness grommet to the left B-pillar sheet metal.

Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:

  • 2019 MKC
  • Built on 23-Jul-2018 and through 07-Nov-2018
  • Intermittent function of the power mirrors and/or power windows from the master switch

 

Parts

Description Quantity Part Number
Motorcraft® Electrical Grease 1 XG-12 Intermittent Power Mirror And/Or Power Window Operation From Master Switch - 2019 Lincoln MKC | small light
Motorcraft® Seam Sealer 1 TA-2-B Intermittent Power Mirror And/Or Power Window Operation From Master Switch - 2019 Lincoln MKC | small light

 

Tool List

Tool Name
Small flat blade screwdriver
Pick
Blow tip

 

Service Procedure

  1. Open both front and rear left side doors.
  2. Using a small flat blade screwdriver or pick, release the two locking tabs on the B-pillar grommet. (Figures 1-2)

Figure 1

B-pillar grommet

 

Figure 2

B-pillar grommet

  1. Unseat the B-pillar wiring harness grommet. (Figure 3)

Figure 3

B-pillar grommet

  1. Pull out the wiring harness from the B-pillar exposing the hard shell connector. (Figure 4)

Figure 4

B-pillar grommet

  1. Disconnect connector C315 and inspect for water intrusion. (Figure 5)

Figure 5

B-pillar grommet

  1. Disassemble the hard shell connector attached to the grommet and inspect for water intrusion. (Figure 6)

Figure 6

B-pillar grommet

  1. Using compressed air, blow out any moisture from the hard shell and C315 connector.
  2. Reassemble the hard shell connector and add a small amount of Motorcraft® Electrical Grease or equivalent to the C315 connector and reconnect.
  3. Apply Motorcraft® Seam Sealer or equivalent to left B-Pillar around the opening for the electrical harness. (Figure 7)

Figure 7

B-pillar grommet

  1. Reinstall B-pillar wiring harness grommet and remove any excess sealer.

 


19-2092
22 March 2019

https://www.nhtsa.gov/recalls?nhtsaId=10156526

https://static.nhtsa.gov/odi/tsbs/2019/MC-10156526-0001.pdf

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19-2072
07 March 2019

https://www.nhtsa.gov/recalls?nhtsaId=10156510

https://static.nhtsa.gov/odi/tsbs/2019/MC-10156510-0001.pdf

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