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September 30, 2019 NHTSA CAMPAIGN NUMBER: 19V688000
Premature Right Rear Axle Shaft Failure
A broken passenger side rear axle could result in a loss of drive power and the inability to hold the vehicle still when in Park. If the parking brake is not applied, unintended vehicle movement can occur, increasing the risk of a crash.
NHTSA Campaign Number: 19V688
Manufacturer Ford Motor Company
Components POWER TRAIN
Potential Number of Units Affected 28,579
Summary
Ford Motor Company (Ford
) is recalling certain 2019 F-250 and F-350 vehicles equipped with electronically locking rear differentials. The passenger side rear axle shaft may fail prematurely due to a material issue.
Remedy
Ford will notify owners, and dealers will inspect the passenger side rear axle shaft, replacing it as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford
customer service at 1-866-436-7332. Ford
’s number for this recall is 19S31.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
October 1, 2019
TO: All U.S. Ford and Lincoln
Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S31
Certain 2019 Model Year F-Super Duty Vehicles
Passenger Side Rear Axle Shaft Inspection
AFFECTED VEHICLES
Vehicle | Model Year | Assembly Plant | Build Dates |
F-Super Duty | 2019 | Kentucky | May 21, 2019 through July 26, 2019 |
Ohio |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the passenger side rear axle shaft is made of an incorrect material composition that does not meet Ford’s torsional strength and hardness specifications. An axle shaft that does not meet Ford
’s specifications may fracture. This can subsequently result in a loss of motive power and the inability to hold the park function. If the parking brake is not applied, this could result in unintended vehicle movement, increasing the risk of injury or crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the passenger side rear axle shaft flange Batch Code. Axle shafts with a batch code AX971 will be replaced following the dealer bulletin technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 21, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S31
Certain 2019 Model Year F-Super Duty Vehicles
Passenger Side Rear Axle Shaft Inspection
OASIS ACTIVATION
OASIS will be activated on October 1, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 1, 2019. Owner names and addresses will be available by November 01, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford
has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles, if they always set the parking brake fully whenever the vehicle is parked.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford
& Lincoln
Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford
vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (19S31) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Provision for Motorcraft® Rear Axle Lubricant (XY-75W140-QL).
NOTE: One quart of Motorcraft® Rear Axle Lubricant can be used on multiple vehicles.
- Program Code: 19S31 o Misc Expense: OTHER o Amount: Actual cost up to $32.00
- Time recording requirements, as specified in the Warranty & Policy Manual, are not required for this recall. Claims submitted without recording technician time will be accepted.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S31
Certain 2019 Model Year F-Super Duty Vehicles
Passenger Side Rear Axle Shaft Inspection
LABOR ALLOWANCES
NOTE: Time recording requirements, as specified in the Warranty & Policy Manual, are not required for this recall. Claims submitted without recording technician time will be accepted.
Description | Labor Operation | Labor Time |
Inspect Passenger Side Rear Axle Shaft – PASS | 19S31A | 0.2 Hours |
Replace Passenger Side Rear Axle Shaft – Includes Inspection | 19S31B | 0.6 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
To place an order for a passenger side rear axle shaft kit, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
Due to limited part availability, open part ordering for part number HC3Z-4234-A is expected to begin early November 2019.
Description | Order Quantity | Claim Quantity | Part Number |
Passenger Side Rear Axle Shaft Kit
(includes axle shaft bolts and O-ring) | 1 | 1 | HC3Z-4234-A |
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
Order the parts below through normal order processing channels:
To guarantee the shortest delivery time, an emergency order for parts must be placed.
Description | Order Quantity | Claim Quantity | Part Number |
Motorcraft® Rear Axle Lubricant (12 quarts per case)* | MISC. OTHER | XY-75W140-QL ![]() |
* One quart of Motorcraft® Rear Axle Lubricant can be used on multiple vehicles. Use Motorcraft® Rear Axle Lubricant as required (up to one quart per vehicle).
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2019 MODEL YEAR F-SUPER DUTY VEHICLES — PASSENGER SIDE REAR AXLE SHAFT INSPECTION
OVERVIEW
In some of the affected vehicles, the passenger side rear axle shaft is made of an incorrect material composition that does not meet Ford’s torsional strength and hardness specifications. An axle shaft that does not meet Ford
’s specifications may fracture. This can subsequently result in a loss of motive power and the inability to hold the park function. If the parking brake is not applied, this could result in unintended vehicle movement, increasing the risk of injury or crash. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the passenger side rear axle shaft flange Batch Code. Axle shafts with a batch code AX 971 will be replaced following the dealer bulletin technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle
owner.
SERVICE PROCEDURE
NOTE: It is not necessary to position the vehicle on a hoist to complete the inspection procedure.
1. Remove the passenger side rear wheel center cap (if equipped).
2. Inspect the batch code stamp located on the passenger side rear axle shaft flange.
See Figure 1.
– Is the batch code stamp AX 971?
Yes – The passenger side rear axle shaft requires replacement. Proceed to Step 3.
No – No further action is required, the safety recall is complete.
3. With the vehicle in NEUTRAL, position it on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.
NOTE: The wheel and tire assemblies do not have to be removed in order to replace the passenger side rear axle shaft.
4. Remove and discard the passenger side rear axle shaft bolts. See Figure 2.
NOTE: Use a shop towel and/or a drain pan to catch any residual differential fluid.
5. Remove and discard the passenger side rear axle shaft and axle shaft O-ring. See Figure 3.
6. Clean and inspect the hub-to-axle shaft mating surface. See Figure 4.
7. Install a new O-ring on the new axle shaft. See Figure 5.
8. Install the new axle shaft into the passenger side rear axle housing. See Figure 3.
9. Install the new axle shaft bolts finger tight. See Figure 2.
10. Lower vehicle from the hoist and set the parking brake or chock the wheels.
11. Torque the passenger side rear axle shaft bolts in a cross pattern.
- Torque 188 lb.ft (255 Nm)
12. Release the parking brake / remove the wheel chocks.
13. Check and top off the differential fluid. Please follow the WSM procedures in Section 205-02A.
14. Reinstall the passenger side rear wheel center cap (if equipped).
October 2019
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 19S31 / NHTSA Recall 19V-688
2019 F-250 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
What is the issue? | On your vehicle, it may be possible that the material composition of the passenger side rear axle shaft is incorrect and does not meet Ford![]() |
What is the risk? | The passenger side rear axle shaft may fracture. This can subsequently result in a loss of drive power and the inability to hold the park function. If the parking brake is not applied, this could result in unintended vehicle movement or rollaway, increasing the risk of injury or crash. |
What will Ford![]() | Ford![]() |
How long will it take? What should you do? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
When operating your vehicle prior to repair, please make sure the parking brake is applied whenever the vehicle is parked. Please call your dealer without delay and request a service date for Recall 19S31. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-518. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Octubre de 2019
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 19S31 / Campaña 19V-688 de la NHTSA
2019 F-250 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el problema? | Es posible que la composición del material de la flecha del eje trasero del lado del pasajero sea incorrecto y no cumpla con las especificaciones de Ford![]() |
¿Qué riesgo existe? | La flecha del eje trasero del lado del pasajero se podría fracturar. Posteriormente esto se podría traducir en una pérdida de potencia de impulsión y la incapacidad de sostener la función de estacionamiento. Si no se aplica el freno de estacionamiento, se podría producir un movimiento o desplazamiento no intencionado del vehículo, lo cual aumenta el riesgo de lesiones o choque. |
¿Qué medidas adoptarán Ford![]() | Ford![]() |
¿Cuánto tiempo tomará? | El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. |
¿Qué debe hacer? | Si utiliza el vehículo antes de repararlo, asegúrese de que el freno de estacionamiento esté accionado cada vez que deje el vehículo
estacionado. Llame de inmediato al distribuidor y solicite una fecha de servicio para la campaña 19S31. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford![]() PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 19V-518 de la NHTSA. |
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
Ford
Media Center
FORD
MOTOR COMPANY ISSUES TWO SAFETY RECALLS, AMENDS A PREVIOUS RECALL
OCT 2, 2019 | DEARBORN, MICH.
DEARBORN, Mich., Oct. 2, 2019 – Ford Motor Company is issuing two safety recalls in North America and amending safety compliance recall 19C07. Details are as follows:
Safety recall for select 2019 Ford F-Series Super Duty vehicles
Ford is issuing a safety recall for select 2019 Ford
F-Series Super Duty vehicles. On affected vehicles, the electronically locking rear-axle assembly may have a passenger-side axle shaft manufactured with steel that does not meet Ford
’s specifications. A passenger-side rear axle shaft manufactured with material not to Ford
’s specifications may fracture. A fractured passenger-side axle shaft could result in a loss of motive power while driving in two-wheel drive, and the inability to hold the park function. If the parking brake is not applied, this could result in unintended vehicle movement, increasing the risk of crash or injury.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 28,579 vehicles in the United States and federal territories, 4,316 in Canada and 73 in Mexico.
Affected vehicles were built at Kentucky Truck Plant and Ohio Assembly Plant, May 21 – July 26, 2019.
Dealers will inspect the passenger-side rear axle shaft; shafts with a suspect batch code will be replaced. Owners are advised to apply the parking brake whenever the vehicle is parked until the service fix is completed. The Ford reference number for this recall is 19S31.
Safety recall for select 2020 Ford Explorer vehicles for an improperly secured wiring harness
Ford is issuing a safety recall for select 2020 Ford
Explorer vehicles with 2.3-liter and 3.3-liter gas engines. In affected vehicles, the wiring harness is not properly secured and may contact the air-conditioning pulley, resulting in a damaged wiring harness or damaged air-conditioning drive belt. Over time, contact with the air-conditioning pulley may rub through the wiring harness insulation, creating the potential for contact with the unfused B+ circuit, resulting in a short circuit and possible fire.
Ford is not aware of any reports of accidents, injuries or fires related to this condition.
This action affects 10,655 vehicles in the United States. The majority of affected vehicles are in dealer inventory. The issue will be remedied prior to delivery to customers.
Affected vehicles were built at Chicago Assembly Plant, May 28 – July 18, 2019.
Dealers will secure the wiring harness and repair any damage, if present. The Ford reference number for this recall is 19S32.
Safety compliance recall 19C07 amended to include select 2020 Ford Escape vehicles
Ford is issuing an amendment to safety compliance recall 19C07 announced Aug. 30, 2019, to include select 2020 Ford
Escape vehicles and expand the build date range of other affected vehicles. The amendment includes approximately 9,350 Escape vehicles in North America built April 3, 2019, to Sept. 21, 2019 at Louisville Assembly Plant. The majority of vehicles are in dealer inventory and this issue will be remedied prior to customer delivery”
2 Affected Products
Vehicles
9 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V688-1535.pdf 93.987KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V688-0994.PDF 211.14KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V688-0177.PDF 211.241KB
ISSUED Renotification Notice
RCRN-19V688-1002.pdf 1344.611KB
Miscellaneous Document – Ford Media Center
RMISC-19V688-1742.pdf 293.843KB
Manufacturer Notices(to Dealers,etc)- NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S31
RCMN-19V688-5087.pdf 642.412KB
Recall Acknowledgement
RCAK-19V688-9173.pdf 245.102KB
Defect Notice 573 Report
RCLRPT-19V688-1415.PDF 214.694KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V688-5523.PDF 211.323KB
Latest Recalls Documents
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