18S32 – Stuck Canister Purge Valve may Cause Stall – 2012-2018 Ford Focus

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the PCM software may not adequately detect a stuck-open canister purge valve (CPV) within the fuel vapor system. If the CPV malfunctions and sticks open, it can lead to excessive vacuum in the fuel vapor system, allowing the plastic fuel tank to deform. This can cause the following symptoms:

• Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196.
• Inaccurate or erratic fuel gauge indication.
• Inaccurate distance to empty (DTE).
• Engine stall and/or other drivability concerns related to stuck open CPV.

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers will reprogram the PCM using IDS release 113.05 or higher, check for DTCs or other evidence of a leaking CPV, and perform any additional required repairs as directed in Attachment III.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

Ford Performance Calibrations

Some unique steps may be required when programming Focus ST vehicles as outlined in Attachment III. In addition, customers should be instructed to contact Ford Performance to obtain an updated Ford Performance calibration for their vehicle after 18S32 has been completed.

The Ford Performance Techline can be reached using either of the following options:

• Phone: 800-367-3788
• Online: https://performanceparts.ford.com/contact-us/

OWNER NOTIFICATION MAILING SCHEDULE

Parts to repair this condition are currently not available in sufficient quantities to service all of the affected vehicles. Therefore, to ensure an ample supply of parts is available (if required), owners of affected vehicles will be notified in seven separate mailings, sorted by model year. Mailing will begin by August 1, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. Customers are advised to maintain at least 1/2 tank of fuel until their vehicle has this safety recall completed.

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they follow all instructions and warnings contained in the recall notice.
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

OWNER REFUNDS

• This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
• Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with the following:
• • Stuck-open CPV leading to excessive vacuum in the fuel vapor system.
• • Emissions Vapor Canister with liquid fuel present.
• • Fuel tank deformed more than 25mm or 1 inch upward with photo documentation.
• • Illuminated MIL with DTCs P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196 related to this program.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners can continue to safely drive their vehicles if they maintain at least 1/2 tank of fuel until their vehicle has this safety recall completed.

Part shortages do not qualify for rental vehicles for this program.

PARTS REQUIREMENTS

Part Number	Description	Order Quantity	Claim Quantity
BV6Z-9D289-R	Evaporative Emissions Canister Purge Valve GDI & GDI FFV	1	1
BV6Z-9D289-E	Evaporative Emissions Canister Purge Valve, GTDI	1	1
AS4Z-9D653-F	Evaporative Emissions Vapor Canister	1	1
BV6Z-9D653-D	Evaporative Emissions Vapor Canister (PZEV)	1	1
BV6Z-9H307-AX	Fuel Pump Module, GDI	1	1
BV6Z-9H307-AV	Fuel Pump Module, GDI	1	1
BV6Z-9H307-AW	Fuel Pump Module, GTDI	1	1
4L3Z-9276-AA	Gasket – Fuel Pump Module PN	1	1
W520101-S439	Nut – Fuel Pump Module Cover (3 Req, package of 4)	1	3
W710544-S442	Fuel Tank Bolt (3 Req, package of 3 )	1	3

NOTE: Fuel Pump modules should only be replaced when fuel tank replacement is required. Unnecessary replacement may result in restricted ordering and chargebacks.

 

Part Number	Description	Order Quantity	Claim Quantity
BV6Z-9002-E	Fuel Tank	1	1

 

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CERTAIN 2012-2018 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH 2.0L GDI

AND GTDI ENGINES – PCM REPROGRAMMING FOR FUEL TANK DEFORMATION

OVERVIEW

In some of the affected vehicles, the PCM software may not adequately detect a stuck-open canister purge valve (CPV) within the fuel vapor system.  If the CPV malfunctions and sticks open, it can lead to excessive vacuum in the fuel vapor system, allowing the plastic fuel tank to deform.  This can cause the following symptoms:

• Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196.
• Inaccurate or erratic fuel gauge indication.
• Inaccurate distance to empty (DTE).
• Engine stall and/or other drivability concerns related to stuck open CPV.

Dealers will reprogram the PCM using IDS release 113.05 or higher, check for DTCs or other evidence of a leaking CPV, and perform any additional required repairs as directed in Attachment III.

 

SERVICE PROCEDURE

Recommended Tool List For Replacement:

General Tools	General Equipment
3/8″ Drive Power Tool	Light
3/8″ Drive Ratchet	Lift Table
3/8″ Drive 10 Inch Extension	Measuring Tool
3/8″ Drive 7mm, 10mm, 13mm, 15mm and 18mm Socket	Digital Camera
3/8″ Drive Torque Wrench	Special Tools
Blow Gun	292-00004 Fuel Tanker
	310-123 Locking Ring Fuel Tank

 

1. Reprogram the powertrain control module (PCM) using IDS Release 113.05 or higher.  Some vehicles may already have the latest software.

 

NOTE:  Reprogram appropriate vehicle modules before performing diagnostics and clear all (DTCs) after programming.  For DTCs generated after reprogramming, follow normal diagnostic service procedures.

NOTE:  Make sure the Integrated Diagnostic System (IDS) computer does not enter sleep mode during programming.

NOTE:  For additional information about module reprogramming, please see page 6.

 

Ford Performance Calibrations

It may be necessary to identify vehicle by manually entering tear tag numbers following these steps:

• Start a new IDS session.  If a previous session is present, select “None of the Above”.
• Select “No” when verifying the information on the “Vehicle Specification” screen.
• Enter the Tear Tag into the IDS to identify the vehicle.

NOTE:  The Tear Tag is located under the As-Built screen from the OASIS tab on PTS.

• There will be a second “Vehicle Specification” screen.  Verify information and select “Yes”.
• When the session is started, “Module Programming” should automatically begin.  If it does not, select Programmable Module Installation (PMI) from the IDS menu and select “PCM”.

Customers should be instructed to contact Ford Performance to obtain an updated Ford

Performance calibration for their vehicle after 18S32 has been completed.  The Ford Performance Techline can be reached using either of the following options:

•  Phone: 800-367-3788
•  Online: https://performanceparts.ford.com/contact-us/

2.  Check for DTCs P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196 and for customer complaints regarding any of the following:

a. Inaccurate fuel gauge indication.

b. Inaccurate DTE.

c. Evap-system drivability concerns such as hesitation, rough idle, or loss of power.

3. If no to step number 2, repair is complete.  If yes to step number 2, proceed to step 4.

4. Replace the CPV.  This is a one-time replacement and only if required at the time of the initial recall repair.  Please follow Workshop Manual  procedures (WSM) in Section 303-13.

5. Inspect evaporative emissions vapor canister for liquid fuel, and replace if present.  Please follow WSM in Section 303-13.

NOTE:  Removal of the evaporative emission canister is not necessary when inspecting for liquid fuel contamination.

6. Inspect fuel tank for signs of excessive deformation (up to 25mm or 1 inch upward is acceptable).  See Figures 1 and 2.  Replace the fuel tank and fuel delivery module only if gap is greater than 1 inch upward.  Please follow the WSM procedures in Section 310- 01.

a. Digital images are now required to be attached to each fuel tank part order.  Before submitting VIN-specific part order to SSSC, review new digital image submission requirements on pages 3-4 of Attachment II in the Dealer Bulletin.  See Figures 1 through 6 for examples.

NOTE:  Fuel tanks should not be removed unless replacement is required.  Fuel pump modules are only covered in this program if fuel tank replacement is necessary.

NOTE:  Claiming 18S32ZZ for 0.2 Hours when fuel tank clearly does not need replacement may result in a chargeback.

 

Important Information for Module Programming

NOTE:  When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

• Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage.  Make sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screen saver, hibernation modes.
• Create all sessions key on engine off (KOEO).  Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module:

NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).

b. Disconnect the VCM from the data link connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC.  Once reconnected, the VCM icon should appear in the corner of the IDS screen.  If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed.  This should be the last session used in most cases.  If not, use the session created on the date that the programming failed.

NOTE:  If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen.  This loads any deleted sessions and allows you to look through them.  Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

 

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Ford Motor Company Issues Recall in North America for Select 2012-18 Ford Focus Vehicles for Malfunctioning Canister Purge Valve

DEARBORN, Mich., Oct. 25, 2018 – Ford is issuing a recall for approximately 1.5 million select 2012-18 Ford Focus vehicles equipped with 2.0-liter GDI and 2.0-liter GTDI engines for a malfunctioning canister purge valve.

Affected vehicles are equipped with a canister purge valve that may become stuck in an open position. If this occurs, an excessive vacuum in the fuel system could cause deformation of the vehicle’s plastic fuel tank. As a result, the customer could observe a malfunction indicator light or a fuel gauge with fluctuating or inaccurate fuel levels. This could lead to a stall while driving and/or an inability to restart the vehicle, which can increase the risk of a crash.

Ford is not aware of any accidents, injuries or fires as a result of this condition.

Affected vehicles include 2012-18 Ford Focus 2.0-liter GDI vehicles built at Michigan Assembly Plant prior to April 13, 2017 and 2.0-liter GTDI vehicles built prior to Feb. 2, 2018.

There are approximately 1,463,389 vehicles in North America relating to this concern, with 1,282,596 in the United States and federalized territories, 136,272 in Canada and 44,521 in Mexico. The Ford reference number for this recall is 18S32.

Dealers will reprogram the powertrain control module with new software that will detect a malfunctioning canister purge valve and prevent a potential excessive fuel vapor system vacuum condition from occurring. Dealers will inspect and replace the canister purge valve, carbon canister, fuel tank and fuel delivery module, as necessary. There will be no charge for these services. Customers should maintain at least a half tank of fuel until the recall is completed.

 

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7 Affected Products

Vehicle

MAKE	MODEL	YEAR
FORD	FOCUS	2012-2018

 

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20 Associated Documents

Miscellaneous Document – FORD MEDIA CENTER – Ford Motor Company Issues Recall in North America for Select 2012-18 Ford Focus Vehicles for Malfunctioning Canister Purge Valve

RMISC-18V735-6785.pdf 16.862KB

SEOCONTENT-START

December 2018 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 18S32 / NHTSA Recall 18V-735 2016 Focus Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Service Engine Soon Indicator On your vehicle, the engine may stall due to a stuck canister purge valve (CPV) within the fuel vapor system. A stuck CPV can lead to excessive vacuum in the fuel vapor system, causing the plastic fuel tank to deform, resulting in an inaccurate or erratic fuel gauge indication, inaccurate distance to empty (DTE), and/or other drivability concerns. The vehicle may also exhibit an illuminated malfunction indicator lamp (MIL). What is the risk? This may result in an engine stall while driving without warning or without the ability to restart, and can increase the risk of a crash. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available by 1st Quarter, 2019. What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Customers are advised to maintain at least 1/2 tank of fuel until their vehicle has this safety recall completed. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, owners should contact their dealer for an appointment to have their vehicle remedied as soon as practicable. Owners can continue to safely drive their vehicle if they follow all instructions and warnings contained in the recall notice. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention to this important matter. Ford Customer Service Division JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Seguridad Aviso de campaña 18S32/campaña 18V-735 de la NHTSA 2016 Focus Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Indicador de servicio al motor a la brevedad En su vehículo, el motor se podría parar debido a un atoramiento de la válvula de purga del canister (CPV) dentro del sistema de vapor de combustible. Una CPV atorada podría ocasionar un exceso de vacío en el sistema de vapor de combustible, pudiendo deformar el tanque de combustible de plástico, lo cual se traduce en una indicación imprecisa o errónea del indicador de combustible, una autonomía imprecisa u otros problemas de manejo. También se podría encender la luz indicadora de mal funcionamiento (MIL) del vehículo. ¿Qué riesgo existe? Todo esto podría generar el paro del motor mientras maneja sin advertencia o sin la posibilidad de volver a arrancar, lo cual aumenta el riesgo de sufrir un accidente. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles el primer trimestre de 2019. ¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Se aconseja a los clientes que mantengan el tanque de combustible al menos en 1/2 mientras no realicen esta campaña de seguridad. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, los propietarios deben ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Los propietarios pueden continuar manejando sus vehículos si siguen todas las instrucciones y advertencias incluidas en este aviso de campaña de seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2018 Ford Motor Company Deciembre de 2018 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 2 of 2 A/2/000001/0001

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1FAHP3E28CL407177 January, 2020 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2012 Focus has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 18S32 – Fuel Tank Deformation What is the issue? On your vehicle, the PCM software may not adequately detect a stuck-open canister purge valve (CPV) within the fuel vapor system. If the CPV malfunctions and sticks open, it can lead to excessive vacuum in the fuel vapor system, potentially deforming the plastic fuel tank. This can cause the following symptoms: l Illuminated malfunction indicator lamp (MIL) with certain diagnostic trouble codes (DTCs) l Inaccurate or erratic fuel gauge indication l Inaccurate distance to empty (DTE) l Engine stall and/or other drivability concerns related to stuck open CPV This may result in an engine stall while driving without warning or without the ability to restart, and can increase the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: www.Fordowner.com. Thank you for your attention to this very important matter. 1FAHP3E28CL407177 Enero de, 2020 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2012 Focus las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 18S32 – Deformación del tanque de combustible ¿Cuál es el problema? En su vehículo, el software del PCM podría no detectar de forma adecuada un atoramiento en posición abierta de la válvula de purga del canister (CPV) dentro del sistema de vapor de combustible. Si la CPV no funciona correctamente y se atora en posición abierta, podría provocar un vacío excesivo en el sistema de vapor de combustible, lo que podría deformar el tanque de combustible de plástico. Esto puede provocar los siguientes síntomas: l Luz indicadora de mal funcionamiento (MIL) encendida con determinados códigos de diagnóstico de falla (DTC) l Lectura imprecisa o errática del indicador de combustible. l Autonomía (DTE) imprecisa. l Estancamiento del motor y/u otras preocupaciones de conducción relacionadas con el CPV abierto atascado Paro del motor u otros problemas de maniobrabilidad relacionados con el atoramiento en posición abierta de la CPV. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. © Copyright 2020 Ford Motor Company 1 of 2 000000000000001 FCSD_FollowUp,001,30732,FDDA,1FAHP3E28CL407177,18S32,0000478,000000000000001,Y,N,N,N,N SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 ùù A / 0001 / 000000000000001 / A AMY L PETELLE PO BOX 91 GRANBY, MA 01033-0091 Presorted STD US Postage PAID R K C

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Ford Motor Company Ford Customer Service Division P.O. Box 1904 Dearborn, Michigan 48121-1904 January 2021 OSU © Copyright 2020 Ford Motor Company 01 / 000000001 1 of 4 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2013 Focus has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. KEY INFORMATION l Your vehicle is involved in an important safety recall l Your safety is important to us. Schedule an appointment to have service procedure completed l This procedure will be performed free of charge Recall Number and Description: 18S32 – Fuel Tank Deformation What is the Issue? Service Engine Soon Indicator On your vehicle, the PCM software may not adequately detect a stuck-open canister purge valve (CPV) within the fuel vapor system. If the CPV malfunctions and sticks open, it can lead to excessive vacuum in the fuel vapor system, potentially deforming the plastic fuel tank. This can cause the following symptoms: l Illuminated malfunction indicator lamp (MIL) with certain diagnostic trouble codes (DTCs) l Inaccurate or erratic fuel gauge indication l Inaccurate distance to empty (DTE) l Engine stall and/or other drivability concerns related to stuck open CPV This may result in an engine stall while driving without warning or without the ability to restart, and can increase the risk of a crash. What Are We Asking You To Do? Please contact your dealer to schedule an appointment to have this important service procedure completed. If you do not already have a servicing dealer, you can access www.owner.ford.com for dealer addresses, maps and driving instructions. The vehicle owner is responsible for having this service action performed. Ford Motor Company reserves the right to deny coverage for any vehicle damage that may result from failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. OSU © Copyright 2020 Ford Motor Company 01 / 000000001 2 of 4 Service Assistance: If you have additional questions, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Office Hours are Monday through Friday: 8:00AM – 5:00PM (Your Local Time). If you wish to contact us through the Internet, our address is: www.owner.ford.com. If your authorized dealer has recently completed this recall repair, please disregard this reminder. We apologize for any inconvenience this may cause and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. Thank you for your attention to this important matter. Ford Customer Service Division Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 * * * RECORDATORIO DE CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Según nuestros registros, en su 2013 Focus no se han realizado las reparaciones necesarias correspondientes a esta campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. INFORMACIÓN CLAVE l Su vehículo ha sido incluido en una importante campaña de seguridad. l Su seguridad es muy importante para nosotros. Programe una cita para completar el procedimiento de servicio. l Este procedimiento se llevará a cabo sin costo alguno. l Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. Número y descripción de la campaña: 18S32 – Deformación del tanque de combustible ¿Cuál es el problema? Indicador Servicio al motor a la brevedad En su vehículo, el software del PCM podría no detectar de forma adecuada un atoramiento en posición abierta de la válvula de purga del canister (CPV) dentro del sistema de vapor de combustible. Si la CPV no funciona correctamente y se atora en posición abierta, podría provocar un vacío excesivo en el sistema de vapor de combustible, lo que podría deformar el tanque de combustible de plástico. Esto puede provocar los siguientes síntomas: l Luz indicadora de mal funcionamiento (MIL) encendida con determinados códigos de diagnóstico de falla (DTC) l Lectura imprecisa o errática del indicador de combustible. l Autonomía (DTE) imprecisa. l Paro del motor u otros problemas de maniobrabilidad relacionados con el atoramiento en posición abierta de la CPV Todo esto podría generar el paro del motor mientras maneja sin advertencia o sin la posibilidad de volver a arrancar, lo cual aumenta el riesgo de sufrir un accidente. OSU © Copyright 2020 Ford Motor Company 01 / 000000001 4 of 4 ¿Qué le solicitamos hacer? Comuníquese con su distribuidor a fin de programar una cita para llevar a cabo este importante procedimiento de servicio. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. El propietario del vehículo es responsable de realizar estas acciones de servicio. Ford Motor Company se reserva el derecho de negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Servicio de asistencia: Si tiene preguntas, comuníquese con el Centro de Relación con Clientes de Ford Motor Company al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). El horario de atención es de lunes a viernes, de 8:00 a.m. a 5:00 p.m. (hora local). Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.owner.ford.com. Si ya realizó esta reparación en su distribuidor autorizado, ignore este aviso. Lamentamos cualquier inconveniente causado y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente

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January 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 18S32 / NHTSA Recall 18V-735 2016 Focus Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Service Engine Soon Indicator On your vehicle, the PCM software may not adequately detect a stuck-open canister purge valve (CPV) within the fuel vapor system. If the CPV malfunctions and sticks open, it can lead to excessive vacuum in the fuel vapor system, potentially deforming the plastic fuel tank. This can cause the following symptoms: l Illuminated malfunction indicator lamp (MIL) with certain diagnostic trouble codes (DTCs) l Inaccurate or erratic fuel gauge indication l Inaccurate distance to empty (DTE) l Engine stall and/or other drivability concerns related to stuck open CPV What is the risk? This may result in an engine stall while driving without warning or without the ability to restart, and can increase the risk of a crash. What will Ford and your dealer do? Parts and software are now available to repair your vehicle. Ford Motor Company has authorized your dealer to update your vehicle’s PCM software, check for DTCs or other evidence of a leaking CPV, and perform any additional required repairs as required, free of charge (parts and labor). If you installed a Ford Performance calibration on your 2013-2018 Focus ST, you must still have this safety recall performed. You may contact Ford Performance to obtain an updated Ford Performance calibration for your vehicle after this recall has been completed. Contact the Ford Performance Tech line if you have purchased and installed an upgraded high performance calibration through Ford Performance Parts by calling 800-367-3788 or online https://performanceparts.ford.com/contact-us/. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will/may require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 18S32. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. © Copyright 2022 Ford Motor Company 05662 18S32 PA/DTB118S321 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. Customers are advised to maintain at least 1/2 tank of fuel until their vehicle has this safety recall completed. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct software and parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to fuel tank deformation. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 18V-735. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 05662 18S32 PA/DTB118S321 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Seguridad Aviso de campaña de seguridad 18S32 / Campaña de la NHTSA 18V-735 2016 Focus Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Indicador Servicio al motor a la brevedad En su vehículo, el software del PCM podría no detectar de forma adecuada un atoramiento en posición abierta de la válvula de purga del canister (CPV) dentro del sistema de vapor de combustible. Si la CPV no funciona correctamente y se atora en posición abierta, podría provocar un vacío excesivo en el sistema de vapor de combustible, lo que podría deformar el tanque de combustible de plástico. Esto puede provocar los siguientes síntomas: l Luz indicadora de mal funcionamiento (MIL) encendida con determinados códigos de diagnóstico de falla (DTC) l Lectura imprecisa o errática del indicador de combustible. l Autonomía (DTE) imprecisa. l Paro del motor u otros problemas de maniobrabilidad relacionados con el atoramiento en posición abierta de la CPV ¿Qué riesgo existe? Todo esto podría generar el paro del motor mientras maneja sin advertencia o sin la posibilidad de volver a arrancar, lo cual aumenta el riesgo de sufrir un accidente. ¿Qué medidas adoptarán Ford y su distribuidor? Las piezas y el software para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a actualizar el software del PCM de su vehículo, comprobar si hay algún DTC u otra evidencia de fugas en la CPV y realizar cualquier reparación adicional según sea necesario, sin costo alguno (piezas y mano de obra). Si instaló una calibración Ford Performance en su Focus ST 2013-2018, igualmente debe realizar esta campaña de seguridad. Puede comunicarse con Ford Performance para obtener una calibración Ford Performance actualizada para su vehículo luego de que finalice esta campaña. Comuníquese con la Línea de ayuda técnica de Ford Performance si ha comprado e instalado una calibración de alto rendimiento mejorada a traves clamando al 800-367-3788 o en línea https://performanceparts.ford.com/contact-us/. ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. Además, es posible que se realice una inspección del vehículo para determinar si se deben solicitar piezas. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 18S32. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Usted debe ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Se aconseja a los clientes que mantengan el tanque de combustible al menos en 1/2 mientras no realicen esta campaña de seguridad. 3 of 4 A/3/000001/1 05662 18S32 PA/DTB118S321 Enero de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que resuelve el problema descrito en esta carta, igualmente debería realizar esta campaña para garantizar que su distribuidor utilice el software y las piezas correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por los servicios relacionados con la deformación del tanque de combustible. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 18V-735 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 05662 18S32 PA/DTB118S321 © Copyright 2022 Ford, División de Servicio al Cliente

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August 2019 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121-1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 18S32 / NHTSA Recall 18V-735 2016 Focus Your Vehicle Identification Number (VIN): 1FADP3F23GL227981 This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Service Engine Soon Indicator On your vehicle, the PCM software may not adequately detect a stuck-open canister purge valve (CPV) within the fuel vapor system. If the CPV malfunctions and sticks open, it can lead to excessive vacuum in the fuel vapor system, potentially deforming the plastic fuel tank. This can cause the following symptoms: l Illuminated malfunction indicator lamp (MIL) with certain diagnostic trouble codes (DTCs) l Inaccurate or erratic fuel gauge indication l Inaccurate distance to empty (DTE) l Engine stall and/or other drivability concerns related to stuck open CPV What is the risk? This may result in an engine stall while driving without warning or without the ability to restart, and can increase the risk of a crash. What will Ford and your dealer do? Parts and software are now available to repair your vehicle. Ford Motor Company has authorized your dealer to update your vehicle’s PCM software, check for DTCs or other evidence of a leaking CPV, and perform any additional required repairs as required, free of charge (parts and labor). If you installed a Ford Performance calibration on your 2013-2018 Focus ST, you must still have this safety recall performed. You may contact Ford Performance to obtain an updated Ford Performance calibration for your vehicle after this recall has been completed. Contact the Ford Performance Tech line if you have purchased and installed an upgraded high performance calibration through Ford Performance Parts by calling 800-367-3788 or online https://performanceparts.ford.com/contact-us/. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will/may require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 18S32. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. © Copyright 2019 Ford Motor Company 08986 18S32_PA/DTB118SPA1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. Customers are advised to maintain at least 1/2 tank of fuel until their vehicle has this safety recall completed. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct software and parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to fuel tank deformation. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 18V-735. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2019 Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Seguridad Aviso de campaña de seguridad 18S32 / Campaña de la NHTSA 18V-735 2016 Focus Número de identificación del vehículo (VIN): 1FADP3F23GL227981 Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Indicador Servicio al motor a la brevedad En su vehículo, el software del PCM podría no detectar de forma adecuada un atoramiento en posición abierta de la válvula de purga del canister (CPV) dentro del sistema de vapor de combustible. Si la CPV no funciona correctamente y se atora en posición abierta, podría provocar un vacío excesivo en el sistema de vapor de combustible, lo que podría deformar el tanque de combustible de plástico. Esto puede provocar los siguientes síntomas: l Luz indicadora de mal funcionamiento (MIL) encendida con determinados códigos de diagnóstico de falla (DTC) l Lectura imprecisa o errática del indicador de combustible. l Autonomía (DTE) imprecisa. l Paro del motor u otros problemas de maniobrabilidad relacionados con el atoramiento en posición abierta de la CPV ¿Qué riesgo existe? Todo esto podría generar el paro del motor mientras maneja sin advertencia o sin la posibilidad de volver a arrancar, lo cual aumenta el riesgo de sufrir un accidente. ¿Qué medidas adoptarán Ford y su distribuidor? Las piezas y el software para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a actualizar el software del PCM de su vehículo, comprobar si hay algún DTC u otra evidencia de fugas en la CPV y realizar cualquier reparación adicional según sea necesario, sin costo alguno (piezas y mano de obra). Si instaló una calibración Ford Performance en su Focus ST 2013-2018, igualmente debe realizar esta campaña de seguridad. Puede comunicarse con Ford Performance para obtener una calibración Ford Performance actualizada para su vehículo luego de que finalice esta campaña. Comuníquese con la Línea de ayuda técnica de Ford Performance si ha comprado e instalado una calibración de alto rendimiento mejorada a traves clamando al 800-367-3788 o en línea https://performanceparts.ford.com/contact-us/. ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. Además, es posible que se realice una inspección del vehículo para determinar si se deben solicitar piezas. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 18S32. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Usted debe ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Se aconseja a los clientes que mantengan el tanque de combustible al menos en 1/2 mientras no realicen esta campaña de seguridad. 3 of 4 A/3/000001/0001 08986 18S32_PA/DTB118SPA1 Agosto de 2019 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2019 Ford, División de Servicio al Cliente Ford,001,369008,FDDA,1FADP3F23GL227981,18S32_PA,771707899387,000001,N,N,N,N,N ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que resuelve el problema descrito en esta carta, igualmente debería realizar esta campaña para garantizar que su distribuidor utilice el software y las piezas correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por los servicios relacionados con la deformación del tanque de combustible. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 18V-735 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/0001 08986 18S32_PA/DTB118SPA1 © Copyright 2019 Ford, División de Servicio al Cliente

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Copyright 2019 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division July 16, 2019 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 18S32 – Supplement #3 Certain 2012-2018 Model Year Focus Vehicles Equipped With 2.0L GDI and GTDI Engines PCM Reprogramming for Fuel Tank Deformation REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S22 Certain 2012-2017 Model Year Focus Vehicles Equipped With 2.0L GDI and GTDI Engines PCM Reprogramming for Fuel Tank Deformation New! REASON FOR THIS SUPPLEMENT • SERVICE ACTION: o Software is now available for 2013-2014 Focus ST vehicles that have not been previously repaired to reprogram the powertrain control module (PCM) using IDS Release 113.05 or higher. o For all 2013-2014 Focus ST vehicles that were previously repaired under 18S32, reference FSA program 19S22 published on July 8, 2019. o The canister purge valve is a one-time replacement if required at time of recall repair. o Failure to follow the service action steps in the correct order may result in a repeat repair. • DIGITAL IMAGE REQUIREMENTS: o Review digital image guidelines before contacting SSSC. o Claiming 18S32ZZ for 0.2 Hours, when fuel tank clearly does not need replacement will result in a chargeback. • OWNER NOTIFICATION MAILING: o Owners will be notified in several phased mailings, beginning early August. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Focus 2012-2017 Michigan August 1, 2010 through April 17, 2017 Focus ST 2013-2018 Michigan February 14, 2012 through February 2, 2018 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the PCM software may not adequately detect a stuck-open canister purge valve (CPV) within the fuel vapor system. If the CPV malfunctions and sticks open, it can lead to excessive vacuum in the fuel vapor system, allowing the plastic fuel tank to deform. This can cause the following symptoms: • Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196. • Inaccurate or erratic fuel gauge indication. • Inaccurate distance to empty (DTE). • Engine stall and/or other drivability concerns related to stuck open CPV. Copyright 2019 Ford Motor Company New! SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers will reprogram the PCM using IDS release 113.05 or higher, check for DTCs or other evidence of a leaking CPV, and perform any additional required repairs as directed in Attachment III. This service must be performed on all affected vehicles at no charge to the vehicle owner. Ford Performance Calibrations Some unique steps may be required when programming Focus ST vehicles as outlined in Attachment III. In addition, customers should be instructed to contact Ford Performance to obtain an updated Ford Performance calibration for their vehicle after 18S32 has been completed. The Ford Performance Techline can be reached using either of the following options: • Phone: 800-367-3788 • Online: https://performanceparts.ford.com/contact-us/ New! OWNER NOTIFICATION MAILING SCHEDULE Parts to repair this condition are currently not available in sufficient quantities to service all of the affected vehicles. Therefore, to ensure an ample supply of parts is available (if required), owners of affected vehicles will be notified in seven separate mailings, sorted by model year. Mailing will begin by August 1, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. Customers are advised to maintain at least 1/2 tank of fuel until their vehicle has this safety recall completed. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2019 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 18S32 – Supplement #3 Certain 2012-2018 Model Year Focus Vehicles Equipped With 2.0L GDI and GTDI Engines PCM Reprogramming for Fuel Tank Deformation OASIS ACTIVATION OASIS was activated on October 25, 2018. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on October 25, 2018. Owner names and addresses were available by December 25, 2018. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they follow all instructions and warnings contained in the recall notice. • Owners of affected vehicles will be directed to dealers for repairs. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. Copyright 2019 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 18S32 – Supplement #3 Certain 2012-2018 Model Year Focus Vehicles Equipped With 2.0L GDI and GTDI Engines PCM Reprogramming for Fuel Tank Deformation OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251. • Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with the following: o Stuck-open CPV leading to excessive vacuum in the fuel vapor system. o Emissions Vapor Canister with liquid fuel present. o Fuel tank deformed more than 25mm or 1 inch upward with photo documentation. o Illuminated MIL with DTCs P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196 related to this program. RENTAL VEHICLES Rental vehicles are not approved for this program. Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners can continue to safely drive their vehicles if they maintain at least 1/2 tank of fuel until their vehicle has this safety recall completed. Part shortages do not qualify for rental vehicles for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. • Dealers will be requested to upload IDS session files with existing DTCs and PCM part numbers before SSSC approval is provided for claims for related damage. • The canister purge valve is a one-time replacement if required at time of recall repair. Once the program closes, use existing warranty coverages or customer pay. Copyright 2019 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 18S32 – Supplement #3 Certain 2012-2018 Model Year Focus Vehicles Equipped With 2.0L GDI and GTDI Engines PCM Reprogramming for Fuel Tank Deformation CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 18S32 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 18S32 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Copyright 2019 Ford Motor Company ATTACHMENT II Page 1 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 18S32 – Supplement #3 Certain 2012-2018 Model Year Focus Vehicles Equipped With 2.0L GDI and GTDI Engines PCM Reprogramming for Fuel Tank Deformation New! LABOR ALLOWANCES NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy, which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process. This relearning process may result in firmer than normal upshifts and downshifts for several days. Software is now available for 2013-2014 Focus ST vehicles that have not been previously repaired. Reprogram the PCM using IDS Release 113.05 or higher. For all 2013-2014 Focus ST vehicles that were previously repaired under 18S32, reference FSA program 19S22 published on July 8, 2019. Description Labor Operation Labor Time 2012-2018 Focus vehicles: • Check DTCs • Check for available PCM software update, using IDS Release 113.05 Or Higher • No available software update, no part replacement required (Do not use with any other labor operations) 18S32A 0.3 Hours 2012-2018 Focus vehicles: • Check DTCs • Check for available PCM software update, using IDS Release 113.05 Or Higher • Software update is available • Reprogram the PCM • No part replacement required (Do not use with any other labor operations) 18S32B 0.3 Hours 2012-2018 Focus vehicles: • Reprogram the PCM using IDS Release 113.05 Or Higher • Part replacement is required (Claim with operation D, E, F, G, H, J, K , or L) 18S32C 0.2 Hours 2012-2018 Focus 4 door: • Check DTCs • Confirm that the PCM is at the latest level using IDS Release 113.05 Or Higher • Replace the evaporative emissions canister purge valve • Inspect evaporative emissions vapor canister for fuel, no replacement necessary • Inspect fuel tank for signs of being deformed, no replacement necessary (Can be claimed with operation C only) 18S32D 0.6 Hours Copyright 2019 Ford Motor Company ATTACHMENT II Page 2 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 18S32 – Supplement #3 Certain 2012-2018 Model Year Focus Vehicles Equipped With 2.0L GDI and GTDI Engines PCM Reprogramming for Fuel Tank Deformation Description Labor Operation Labor Time 2012-2018 Focus 4 door: • Check DTCs • Confirm that the PCM is at the latest level using IDS Release 113.05 Or Higher • Replace the evaporative emissions canister purge valve • Inspect and replace the evaporative emissions vapor canister (includes time to inspect canister for fuel) • Inspect fuel tank for signs of being deformed, no replacement necessary (Can be claimed with operation C only) 18S32E 0.8 Hours 2012-2018 Focus 4 door: • Check DTCs • Confirm that the PCM is at the latest level using IDS Release 113.05 Or Higher • Replace evaporative emissions canister purge valve • Inspect evaporative emissions vapor canister for fuel, no replacement necessary • Inspect and replace the fuel tank (Can be claimed with operation C only) 18S32F 1.7 Hours 2012-2018 Focus 4 door: • Check DTCs • Confirm that the PCM is at the latest level using IDS Release 113.05 Or Higher • Replace evaporative emissions canister purge valve • Inspect and replace evaporative emissions vapor canister • Inspect and replace the fuel tank (Can be claimed with operation C only) 18S32G 1.9 Hours 2012-2018 Focus 5 door: • Check DTCs • Confirm that the PCM is at the latest level using IDS Release 113.05 Or Higher • Replace the evaporative emissions canister purge valve • Inspect evaporative emissions vapor canister for fuel, no replacement necessary • Inspect fuel tank for signs of being deformed, no replacement necessary (Can be claimed with operation C only) 18S32H 0.6 Hours Copyright 2019 Ford Motor Company ATTACHMENT II Page 3 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 18S32 – Supplement #3 Certain 2012-2018 Model Year Focus Vehicles Equipped With 2.0L GDI and GTDI Engines PCM Reprogramming for Fuel Tank Deformation Description Labor Operation Labor Time 2012-2018 Focus 5 door: • Check DTCs • Confirm that the PCM is at the latest level using IDS Release 113.05 Or Higher • Replace the evaporative emissions canister purge valve • Inspect and replace the evaporative emissions vapor canister (includes time to inspect canister for fuel) • Inspect fuel tank for signs of being deformed, no replacement necessary (Can be claimed with operation C only) 18S32J 1.1 Hours 2012-2018 Focus 5 door: • Check DTCs • Confirm that the PCM is at the latest level using IDS Release 113.05 Or Higher • Replace evaporative emissions canister purge valve • Inspect evaporative emissions vapor canister for fuel, no replacement necessary • Inspect and replace the fuel tank (Can be claimed with operation C only) 18S32K 1.7 Hours 2012-2018 Focus 5 door: • Check DTCs • Confirm that the PCM is at the latest level using IDS Release 113.05 Or Higher • Replace evaporative emissions canister purge valve • Inspect and replace evaporative emissions vapor canister • Inspect and replace the fuel tank (Can be claimed with operation C only) 18S32L 2.1 Hours SSSC Image Submission*: Additional time to submit three images of fuel tank deformation via SSSC VIN specific part request (Can be claimed with operation F, G, K , or L for fuel tank replacement only) 18S32ZZ 0.2 Hours *Digital image requirements include the following: • Images should be Focused and have proper lighting. Submitting poor quality images may result in a potential chargeback of 18S32ZZ. • Digital images should show accurate dimension of fuel tank deformation, taking into account that forced perspective can easily be manipulated. Copyright 2019 Ford Motor Company ATTACHMENT II Page 4 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 18S32 – Supplement #3 Certain 2012-2018 Model Year Focus Vehicles Equipped With 2.0L GDI and GTDI Engines PCM Reprogramming for Fuel Tank Deformation • Submit a minimum of three images clearly showing where the fuel tank is deformed, including the following requirements: 1. A minimum of 25mm or 1-inch upward gap between the bottom of the fuel tank and the fuel tank straps or fuel tank reinforcement. 2. A tape measure or ruler must be included showing the 1” gap. 3. A VIN tag photo for vehicle. NOTE: Claiming 18S32ZZ for 0.2 Hours when the fuel tank clearly does not need replacement may result in a chargeback. New! PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: Fuel tanks are not yet available to repair all vehicles, which require replacement due to deformation. To place an emergency order for the fuel tank, submit a VIN-specific Part Order contact via the SSSC Web Contact Site, along with three VIN-specific photos of fuel tank deformation showing a minimum of a 1-inch gap upward (see digital image requirements above). NOTE: Fuel Pump modules should only be replaced when fuel tank replacement is required. Unnecessary replacement may result in restricted ordering and chargebacks. Part Number Description Order Quantity Claim Quantity BV6Z-9002-E Fuel Tank 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Order the parts below through normal order processing channels: NOTE: Please obtain the VIN-specific part number from the Ford Parts Catalog to ensure the correct evaporative emissions vapor canister and fuel pump module is obtained. Part Number Description Order Quantity Claim Quantity BV6Z-9D289-R Evaporative Emissions Canister Purge Valve GDI & GDI FFV 1 1 BV6Z-9D289-E Evaporative Emissions Canister Purge Valve, GTDI 1 1 AS4Z-9D653-F Evaporative Emissions Vapor Canister 1 1 BV6Z-9D653-D Evaporative Emissions Vapor Canister (PZEV) 1 1 BV6Z-9H307-AX Fuel Pump Module, GDI 1 1 BV6Z-9H307-AV Fuel Pump Module, GDI 1 1 BV6Z-9H307-AW Fuel Pump Module, GTDI 1 1 4L3Z-9276-AA Gasket – Fuel Pump Module PN 1 1 W520101-S439 Nut – Fuel Pump Module Cover (3 Req, package of 4) 1 3 W710544-S442 Fuel Tank Bolt (3 Req, package of 3 ) 1 3 Copyright 2019 Ford Motor Company ATTACHMENT II Page 5 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 18S32 – Supplement #3 Certain 2012-2018 Model Year Focus Vehicles Equipped With 2.0L GDI and GTDI Engines PCM Reprogramming for Fuel Tank Deformation To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION AND RETURN Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. ATTACHMENT III PAGE 1 OF 6 SAFETY RECALL 18S32-S3 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2019 CERTAIN 2012-2018 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH 2.0L GDI AND GTDI ENGINES – PCM REPROGRAMMING FOR FUEL TANK DEFORMATION OVERVIEW In some of the affected vehicles, the PCM software may not adequately detect a stuck-open canister purge valve (CPV) within the fuel vapor system. If the CPV malfunctions and sticks open, it can lead to excessive vacuum in the fuel vapor system, allowing the plastic fuel tank to deform. This can cause the following symptoms: • Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196. • Inaccurate or erratic fuel gauge indication. • Inaccurate distance to empty (DTE). • Engine stall and/or other drivability concerns related to stuck open CPV. Dealers will reprogram the PCM using IDS release 113.05 or higher, check for DTCs or other evidence of a leaking CPV, and perform any additional required repairs as directed in Attachment III. SERVICE PROCEDURE Recommended Tool List For Replacement: General Tools General Equipment 3/8″ Drive Power Tool Light 3/8″ Drive Ratchet Lift Table 3/8″ Drive 10 Inch Extension Measuring Tool 3/8″ Drive 7mm, 10mm, 13mm, 15mm and 18mm Socket Digital Camera 3/8″ Drive Torque Wrench Special Tools Blow Gun 292-00004 Fuel Tanker 310-123 Locking Ring Fuel Tank 1. Reprogram the powertrain control module (PCM) using IDS Release 113.05 or higher. Some vehicles may already have the latest software. NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures. NOTE: Make sure the Integrated Diagnostic System (IDS) computer does not enter sleep mode during programming. NOTE: For additional information about module reprogramming, please see page 6. ATTACHMENT III PAGE 2 OF 6 SAFETY RECALL 18S32-S3 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2019 Ford Performance Calibrations It may be necessary to identify vehicle by manually entering tear tag numbers following these steps: • Start a new IDS session. If a previous session is present, select “None of the Above”. • Select “No” when verifying the information on the “Vehicle Specification” screen. • Enter the Tear Tag into the IDS to identify the vehicle. NOTE: The Tear Tag is located under the As-Built screen from the OASIS tab on PTS. • There will be a second “Vehicle Specification” screen. Verify information and select “Yes”. • When the session is started, “Module Programming” should automatically begin. If it does not, select Programmable Module Installation (PMI) from the IDS menu and select “PCM”. Customers should be instructed to contact Ford Performance to obtain an updated Ford Performance calibration for their vehicle after 18S32 has been completed. The Ford Performance Techline can be reached using either of the following options: • Phone: 800-367-3788 • Online: https://performanceparts.ford.com/contact-us/ 2. Check for DTCs P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196 and for customer complaints regarding any of the following: a. Inaccurate fuel gauge indication. b. Inaccurate DTE. c. Evap-system drivability concerns such as hesitation, rough idle, or loss of power. 3. If no to step number 2, repair is complete. If yes to step number 2, proceed to step 4. 4. Replace the CPV. This is a one-time replacement and only if required at the time of the initial recall repair. Please follow Workshop Manual procedures (WSM) in Section 303-13. 5. Inspect evaporative emissions vapor canister for liquid fuel, and replace if present. Please follow WSM in Section 303-13. NOTE: Removal of the evaporative emission canister is not necessary when inspecting for liquid fuel contamination. 6. Inspect fuel tank for signs of excessive deformation (up to 25mm or 1 inch upward is acceptable). See Figures 1 and 2. Replace the fuel tank and fuel delivery module only if gap is greater than 1 inch upward. Please follow the WSM procedures in Section 310- 01. a. Digital images are now required to be attached to each fuel tank part order. Before submitting VIN-specific part order to SSSC, review new digital image submission requirements on pages 3-4 of Attachment II in the Dealer Bulletin. See Figures 1 through 6 for examples. NOTE: Fuel tanks should not be removed unless replacement is required. Fuel pump modules are only covered in this program if fuel tank replacement is necessary. NOTE: Claiming 18S32ZZ for 0.2 Hours when fuel tank clearly does not need replacement may result in a chargeback. ATTACHMENT III PAGE 3 OF 6 SAFETY RECALL 18S32-S3 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2019 FIGURE 2 STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1779E FAIL MORE THAN 1 INCH (25 MM) TANK REPLACEMENT NEEDED FIGURE 1 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1779C PASS LESS THAN 1 INCH (25 MM) TANK REPLACEMENT NOT NEEDED ATTACHMENT III PAGE 4 OF 6 SAFETY RECALL 18S32-S3 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2019 FIGURE 3 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1779F UNACCEPTABLE PHOTO FIGURE 4 STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1779G UNACCEPTABLE PHOTO ATTACHMENT III PAGE 5 OF 6 SAFETY RECALL 18S32-S3 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2019 FIGURE 5 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1779H ACCEPTABLE PHOTO TANK REPLACEMENT NOT NEEDED FIGURE 6 STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1779I ACCEPTABLE PHOTO TANK REPLACEMENT NOT NEEDED ATTACHMENT III PAGE 6 OF 6 SAFETY RECALL 18S32-S3 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2019 Important Information for Module Programming NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source. • Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.). • Follow all scan tool on-screen instructions carefully. • Disable IDS/scan tool sleep mode, screen saver, hibernation modes. • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION! a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI). b. Disconnect the VCM from the data link connector (DLC) and the IDS. c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection. d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed. NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it. e. Once the session is loaded, the failed process should resume automatically. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. g. Follow all on-screen prompts/instructions. h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order. Version 02-27-09 Ford Motor Company Recall Reimbursement Plan for 18S32 – S#3 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 18S32, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to December 31, 2019. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2015. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2015 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 02-20-15 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 02-20-15 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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