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April 4, 2018 NHTSA CAMPAIGN NUMBER: 18V213000
Missing Roll Pin Causing Loss of Park Function
Despite the transmission shift lever being placed in ‘Park’ and the instrument panel display indicating ‘Park,’ the vehicle may roll away after it has been exited if the parking brake has not been applied, increasing the risk of injury or a crash.
NHTSA Campaign Number: 18V213
Manufacturer Ford
Motor Company
Components POWER TRAIN
Potential Number of Units Affected 142
Summary
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford F-150 and 2018 Ford Expedition and Mustang and Lincoln Navigator vehicles equipped with 10-speed automatic transmissions. A roll pin may not have been installed in the transmission, potentially causing a loss of the “Park” function.
Remedy
Ford will notify owners, and dealers will inspect the transmission to make sure it has the roll pin, installing one if it is missing, free of charge. The recall began on April 13, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18S09.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
April 5, 2018
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 18S09
Certain 2017-2018 Model Year F-150 and 2018 Expedition, Navigator and Mustang
Vehicles Equipped with a 10R80 Transmission
Park Pawl Guide Cup Roll Pin Inspection
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 | 2017-2018 | Dearborn | October 20, 2016 through March 5, 2018 |
| F-150 | 2017-2018 | Kansas | December 22, 2016 through February, 26 2018 |
| Expedition | 2018 | Kentucky | November 28, 2017 through February 14, 2018 |
| Navigator | 2018 | Kentucky | December 13, 2017 through March 8, 2018 |
| Mustang | 2018 | Flatrock | November 6, 2017 through February 12, 2018 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the park pawl guide roll pin may not have been installed. If the roll pin is missing, the guide cup could move out of position with repeated use. The transmission may eventually lose Park function, even when the shifter and PRNDL display indicate the vehicle is in park. This condition could allow the ignition key, if equipped, to be removed with no instrument panel warning message or warning chime while exiting the vehicle indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the roll pin and install if not present. This service must be performed on all affected vehicles at no charge to the vehicle owner.
When operating affected vehicles prior to repair, make sure the parking brake is applied whenever the vehicle is parked.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 16, 2018. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 18S09
Certain 2017-2018 Model Year F-150 and 2018 Expedition, Navigator
and Mustang Vehicles Equipped with a 10R80 Transmission
Park Pawl Guide Cup Roll Pin Inspection
OASIS ACTIVATION
OASIS will be activated on April 5, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 5, 2018. Owner names and addresses will be available by May 4, 2018.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner, from their dealership. For details, reference EFC06121 2018 Lincoln Pickup & Delivery Updates.
LINCOLN CLIENT SPECIAL HANDLING
To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:
- Fuel fill
- Gift Card for the client’s favorite restaurant
The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this service in owner mailings. Reference EFC06196, Lincoln Loyalty Program Announcement for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 18S09 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
- For Lincoln Client Special Handling, reference EFC06196, Lincoln Loyalty Program
Announcement for Requirements and Claiming Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 18S09
Certain 2017-2018 Model Year F-150 and 2018 Expedition, Navigator
and Mustang Vehicles Equipped with a 10R80 Transmission
Park Pawl Guide Cup Roll Pin Inspection
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Inspect and Install Guide Cup Roll Pin – 2017 F-150, 20172018 Raptor | 18S09B | 1.9 Hours |
| Inspect and Install Guide Cup Roll Pin – 2018 F150 | 18S09C | 2.7 Hours |
| Inspect and Install Guide Cup Roll Pin – 2018 Expedition and Navigator | 18S09D | 2.8 Hours |
| Inspect and Install Guide Cup Roll Pin – 2018 Mustang | 18S09E | 1.7 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
To place an order for the roll pin, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
| Description | Order Quantity | Claim Quantity | Part Number |
| Roll Pin | 1 | 1 | HL3Z-7G100-A |
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
Order the following parts through normal order processing channels:
| Description | Order Quantity | Claim Quantity | Part Number |
| Transmission Fluid | Up to 7 quarts | Up to 7 quarts | XT-12-QULV  |
| Cooler Line Bolt (excludes Mustang) | 1 | 1 | W715131-S437 |
To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2017- 2018 F-150 AND 2018 EXPEDITION, NAVIGATOR AND MUSTANG VEHICLES WITH A 10R80 TRANSMISSION – PARK PAWL GUIDE ROLL PIN INSPECTION
OVERVIEW
In some of the affected vehicles, the park pawl guide roll pin may not have been installed. If the roll pin is missing, the guide cup could move out of position with repeated use. The transmission may eventually lose Park function, even when the shifter and PRNDL display indicate the vehicle is in park.
This condition could allow the ignition key, if equipped, to be removed with no instrument panel warning message or warning chime while exiting the vehicle indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the roll pin and install if not present. This service must be performed on all affected vehicles at no charge to the vehicle owner.
When operating affected vehicles prior to repair, make sure the parking brake is applied whenever the vehicle is parked.
SERVICE PROCEDURE
Recommended Tool List For Replacement:
| General Tools | General Equipment |
| 1/4″ Drive Ratchet | Hook/Pick Tool |
| 1/4″ Drive Power Tool | |
| 1/4″ Drive Extension 6″ | |
| 1/4″ Drive 10mm and 13mm Deep Well Socket | Special Tools |
| 1/4″ Drive 8mm Standard Length Socket | 307-569 |
| 1/4″ Drive T30 Torx Stubby Socket | 307-745 |
| 1/4″ Drive Torque Wrench | Fluid Suction Gun |
| Mityvac MITMV6412 | |
All Vehicles
- Remove the transmission fluid pan and gasket. Please follow the Workshop Manual (WSM) procedures in section 307-01B for F-150 vehicles, and section 307-01 for Expedition, Navigator and Mustang vehicles.
NOTE: Transmission fluid filter removal is not required.
- For Mustang vehicles proceed to step 8, for F-150, Expedition and Navigator vehicles proceed to step 3.
- Remove the bolt and the transmission fluid auxiliary pump tube. See Figure 1.
- Tighten to 106 lb.in (12 Nm).
FIGURE 1
- Inspect the transmission fluid auxiliary pump tube O-ring. Replace if worn or damaged. See Figure 2.
FIGURE 2
- Remove the transmission fluid auxiliary pump tube seal. See Figure 3.
FIGURE 3
- Disconnect the transmission fluid auxiliary pump electrical connector. See Figure 4.
FIGURE 4
- Remove the bolts and the transmission fluid auxiliary pump. See Figure 5.
- To install tighten bolts to 97 lb.in (11 Nm).
NOTE: Use of the 1/4″ T30 stubby torx socket is needed for bolt removal and installation.
FIGURE 5
- Inspect for the missing park pawl actuator rod sleeve roll pin. See Figure 6.
- If the park pawl actuator rod sleeve roll pin is missing proceed to Step 9.
If the park pawl actuator rod sleeve roll pin is present, the vehicle can be reassembled by reversing the removal procedure.
- If the park pawl actuator rod sleeve roll pin is missing proceed to Step 9.
FIGURE 6
- Align the park pawl actuator roll pin seam with the inside of the transmission roll pin hole. See Figures 6 and 7.
FIGURE 7
- Using the special service tool (307-745) install a new park pawl actuator rod sleeve roll pin.
See Figures 8.
FIGURE 8
- Reassemble the vehicle by reversing the removal procedure.
April 2018
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 18S09 / NHTSA Recall 18V-213
2017 F-150 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, the transmission park pawl guide cup roll pin may not be installed. |
| What is the risk? | If the roll pin is missing, the guide cup could move out of position with repeated use. The transmission may lose Park function, even when the shifter and PRNDL display indicate the vehicle is in park.
This condition could allow the ignition key (if equipped) to be removed with no warning message or chime when exiting the vehicle indicating the vehicle is not secured in Park. If the parking brake has not been applied, unintended vehicle movement or roll away may occur, increasing the risk of injury or crash. |
| What will Ford and your dealer do? | Ford Motor Company has authorized your dealer to inspect and install the roll pin free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please make certain to place the transmission selector fully in the park position and apply the parking brake. Refer to the Owner’s Manual for additional information.
Please call your dealer without delay and request a service date for Recall 18S09. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). (If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 18V-213. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Abril de 2018
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 18S09/campaña 18V-213 de la NHTSA
2017 F-150 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos esta condición. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | Es possible que en su vehículo no se haya instalado el pasador rolado de la copa guía del trinquete de estacionamiento de la transmisión. |
| ¿Qué riesgo existe? | Si no se encuentra presente el pasador rolado, la copa guía podría salir de su posición producto del uso reiterado. La transmission podría perder la función de Estacionamiento, incluso cuando la palanca de cambios y la pantalla PRNDL indiquen que el vehículo sí está en dicha posición.
Esta condición podría permitir quitar la llave de encendido (si está equipada) sin mensajeo campanilla de advertencia al salir del vehículo, lo cual indica que el vehículo no está fijo en Estacionamiento. Si no se accionó el freno de estacionamiento, el vehículo podría desplazarse accidentalmente, lo cual aumenta el riesgo de sufrir lesiones o un choque. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | Ford Motor Company ha autorizado a su distribuidor a inspeccionar e instalar el pasador rolado sin ningún costo para usted (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para esta reparación deberá ser menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que el distribuidor tarde un poco más. |
| ¿Qué debe hacer? | Asegúrese de colocar la palanca selectora de la transmisión completamente en la posición de estacionamiento y aplicar el freno de estacionamiento antes de quitar la llave y salir del vehículo. Consulte el Manual del propietario para obtener información adicional.
Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 18S09. Proporcione al distribuidor el VIN de su vehículo, el cual está impreso junto a sus datos al comienzo de esta carta. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener indicaciones de cómo llegar. Ford Nota: la ley federal de EE. UU. exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto), si así está equipado, para permitir el control. |
| ¿Qué sucede si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes de Ford Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes están disponibles de lunes a viernes: 8:00 am – 8:00 pm (hora local). PROPIETARIOS DE FLOTAS si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: Los representantes están disponibles de lunes a viernes: 8:00 am – 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o bien que visite www.safercar.gov y mencione la campaña de seguridad 18V-213 de la NHTSA. |
Agradecemos su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
5 Affected Products
Vehicles
9 Associated Documents
Recall Acknowledgement
RCAK-18V213-6893.pdf 323.414KB
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Miscellaneous Document – Ford Media Center – FORD MOTOR COMPANY ISSUES TWO N.A. SAFETY RECALLS
RMISC-18V213-4043.pdf 65.436KB
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Manufacturer Notices(to Dealers,etc)- April 5, 2018 – SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 18S09 – Certain 2017-2018 Model Year F-150 and 2018 Expedition, Navigator and Mustang Vehicles Equipped with a 10R80 Transmission – Park Pawl Guide Cup Roll Pin Inspection
RCMN-18V213-2585.pdf 3145.743KB
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Defect Notice 573 Report
RCLRPT-18V213-7291.PDF 218.404KB
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Recall Quarterly Report #1, 2018-2
RCLQRT-18V213-2899.PDF 214.516KB
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Recall Quarterly Report #2, 2018-3
RCLQRT-18V213-2925.PDF 211.23KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-18V213-7374.pdf 113.124KB
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Recall Quarterly Report #3, 2018-4
RCLQRT-18V213-3598.PDF 211.316KB
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Recall Quarterly Report #4, 2019-1
RCLQRT-18V213-4222.PDF 211.425KB
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